Hi Jenna! Thanks for putting in the time for this review, we appreciate it! We're sorry to hear about your experience with the 12" fry pan and 4 qt sauté. The warping is a known issue that has happened occasionally, which is why we replaced your pieces so quickly. We've now changed the manufacturing process for those pans slightly to address the issue. Thanks again for the review and for supporting a US manufacturer!
I just bought a 12” off Amazon a few weeks ago and mine is warped in the middle. Cooks a bit uneven, obviously, but still works..I didn’t register it, didn’t think I would have needed to, my loss. I probably won’t buy another one again. Either all-clad or made in will finish the rest of my cook wear.
Love the review! I hate all the initial only reviews and I end up with pans just 3mo later that are crap because they SEEMED good on first use and the content makers don't bother to actually try things out before recommending. Appreciate you being so thorough and unbiased!
When you use the new pans for the first time, bring the heat up gradually. Metal can sometimes have a memory that will reactivate with high heat. Low and slow on your first go…👍🏻
I have cooked for many years, with multiple types of stainless and copper. There are a lot of factors that come into play. Warping happens, I have an All-clad set and for many years cooked on gas, then had an electric stove in another house I moved too, and I just hate electric stoves. My pans started Warping. Warping happens due to a drastic change in temps, so if you put cold water in a boiling pan, that could cause warping, ect... Depending on the thickness of the pan, that will warp more easily. I have experienced using pans and different styles will warp more easily. It's just the nature of the metal, how it was made and how you use it/what you cook. I do a lot of deglasing ect... in professional kitchens most pans are warped!
That's so funny! I just got an induction stove not realizing my Woll and ancient Revere cookware would not work. So now I'm searching for a new set. I think I'm going with Heritage because they're American made. It's good to know they'll cover the warranty even though I normally forget customer service and keep using whatever it is. LoL
I have three of their pans purchased about 2 years ago. They are 8.5", 10.5" and 13.5" with the high dome lid (like this one because of the high dome lid) and haven't had that issue although they do not get used that much. I wonder if the replacement pans were ones from "old" manufacturing process or the "new" process and when they figured this out. Thx for sharing, good luck!
Hey Jenna, how's your replacement pans holding up? I bought their 10-inch skillet a few weeks ago and it warped already. I have a few stainless steel pans from other brands (Hestan and all clad), none of which have warped... so a bit disappointing to be honest. Looks like their new manufacturing process to fix the warping issue isn't working. I'm thinking of just getting an All-Clad pan rather than a replacement. I should've watched your video before investing in Heritage Steel! Lesson learned. Thanks for your review!
My replacement skillet stayed pretty flat for a while, babying it along. It’s starting to warp though. It also seems like it’s just not nicely balanced. It tips so easily toward the handle. I do not enjoy cooking with them and haven’t bothered to get additional replacements. If you get all clad I’d love to know which ones you get and. If you have better success with them.
Thanks for the review...from Canada here trying to figure out what to buy...i was sold until I saw this review...and then was sold again not only on their warranty...but their response in the comments owning up...thats a good company..only downfall overall is I use a lid alot to avoid splatter but they don't come with them...do the lids in the set with the pots fit the 2 pans? This is on the 8 piece core set
Thanks so much for following up! I watched your original video months ago and was about to make a purchase today but something told me to search your video again to see if you had any updates on your experience. Perfect timing! I think I'm gonna pass. I'm not experienced with stainless steel but I'm finding that it's a better choice for those wanting to avoid toxins. Are there any brands or sets you can recommend? I feel like my head is spinning lol.
I have only used one other set of stainless and it was a set I purchased 16 years ago at Sams Club. I was really wanting American made though. If that's important to you too, I would look into All-Clad. Although, I have no personal experience with them. They were recommended by a friend to me.
I've been doing a lot of research on over sea's and domestic and seen some vids on a few and it seems that the Demeyere brand is what I'm thinking of purchasing.
Look at 360 Cookware - made in West Bend WI, they state they have special process to reduce toxic elements. Good discount for Veterans. Also uses "waterless cooking" which you may or may not use - they still work for regular cooking. I like that their sauce pans have more rounded corner so problems with food stuck in the "corner" is reduced: Sauce pan versus saucier pros/ cons - 360 seems to mostly meet best of both styles. Their slow cooker allows use of 3x different items: 2.3 qt. saute and 4 & 6 qt stockpots to increase versatility and save space. Everyone raves about All-clad. But if you do even basic search, so much of their items made overseas, and not France, Germany, or Japan. 360 also sells from their site other items from other American made companies, like Lamson. Call them for best order experience. Also, I strongly recommend slow warm up for ALL cookware, especially cast iron - slow warm up avoids warping. Hope this helps.
It’s not often that a frying pan comes with a lid…but it IS often that one of the lids from the set fits on one of the frying pans…did you try that? 🤷🏼♂️
You will probably have a better experience with a gas stove, as any warping should be less noticeable on a gas grate than it is on the continuous flat surface of your glass top stove.
I just purchased an 8 piece set of HS pots and pans. I like the idea that this company was against making non stick pans. I also liked that the pans were manufactured in the US with employees that had worked for the company for years. The pans are nice and comfortable in the hand. The set has the sizes that are needed. They don’t waste your money throwing in a pot or pan that isn’t needed. However, upon unboxing…two out of 5 pans were damaged on the cooking surface. The box was intact so they were shipped with these issues from the company. In my opinion very poor quality control. These should have been considered factory seconds but I paid full price for perfect pans. I wrote to the company the day I received the pans. I did get a message back two days later saying to fill out a warranty claim. There was no “sorry” or apologies for my inconvenience. Anyway, I submitted a warranty claim even though I’ve never used the pans and so far I haven’t heard anything from the company. Another note is that the return policy is terrible. If you want to return you have to pay the postage. There is no prepaid return label. That’s fine if you just decide you don’t like them but my pans are damaged. Even though I absolutely love the pans, at this point I would really like my money back so I can buy from another company. The communication and customer service is awful. Also, the return policy is bad. If you do send something back you get 30% deduction and then store credit to buy more of their crap pans. So, be careful…this is one purchase I wish I hadn’t made.
I was gonna buy the pans even after the terrible review, but now I'm having 2nd thoughts! Like you, I wanted to support the only US made company, but for how much I was about to spend (1K) I can't risk it.... I guess back to the search.
I now have an electric induction stove and the pans seem to be holding up. My sauce pan is warped and I need to get around to having it replaced. But I don’t know if the one they sent me was the same flawed design or a newer one.
So, when I get my new pans, warm up gradually ? I have a new glass top stove. I also have read that we should “season” the pans with a high temp oil like you would with cast iron.
I just got the 10.5 fry pan for 7 bucks from a thrift store... what a deal!! It's imprinted on the bottom 316ti. It looks like it's never been used beside some blemish on the bottom of it. I will try it soon.
I live in Tn. and taking some interest in the brand. Sounds like you are doing them a great service in design construction. I hope they have made their new corrections to the highest industry standards as I see potential there. Honesty is a great place to begin. A great review. Would be curious if you would rate the new corrected ware on the legel of Made In or All-Clad. Ty z
Yeah glass top electric stoves are notorious for warping cookware. that super concentrated heat output will warp anything, carbon steel, clad, cast iron. The customer service experience is reassuring.
I did keep the new ones for my new stove. The sauce pan warped slightly after about three uses. Enough to spin. The others have not. My new stove is a glass top induction stove. Hope that helps.
Nope. The company openly admitted to having a warping issue (they commented on this video). Fortunately I think they may have figured it out. Perhaps I could do an update on my replacement pans.
@@TheUpNorthHome please do. I was searching for an update after your new stove was put in. as of right now, your review and a commentor just lost the company a 1K sale from me. Thank you. I would really appreciate it if you could update us on your new pans that you got.
The reason the lid adhered to the flat glass surface isn’t because it was flat and not domed, but because the contact edge is so straight. I don’t know what to say about the pan warping…disappointed to hear that. The other pan you are referring to is typically called a “sauté” pan, although people rarely use it for that exact purpose.
Don’t buy, thier warranty coverage is dumb basically if u accidentally ruined it you still gotta pay half of the price I ddnt read until it to late for me to return my stuff, i don’t like I got to deal with white stuff on the stainless after cooking, I even bought 4 set thought don’t get me wrong they are good quality stainless, they are very heavy, but the reason I bought Cus of lifetime warranty,
@@TheUpNorthHome I believe you did everything correctly but my research on RUclips and calling, emailing the company I have come with the understanding that some batches of pots & pans just don’t work well on any type of cooktops and you probably got one of those
Stainless steel is definitely usable on electric stoves. But I would concur, electric stoves are terrible. I can't wait to replace it. However, the company responded and said this warping has been a common issue they are working on. Thanks.
I am a user of the 10.5" Heritage Steel fry pan. As a heat source, I use a gas stove for cooking and fortunately I see that the bottom of the pan has been flat so far. I recently found your video and was somewhat perplexed. I saw that your 12" HS fry pan is repeatedly suffering from the warpage of the bottom. I wondered why and searched for related articles. And, at last, I think I've found one RUclips video on the issue. ruclips.net/video/_CrI33N-Sjg/видео.html The cooking teacher tells several important things about the possibility that an induction stove can lead to warpage of the pan. It is said to be related with the magnet size & the flat diameter of the pan as well as the foods to be cooked and the method of preheating the pan. It is a video that taught me a lot about the advantages and the disadvantages of the induction. I realize that the diameter of the magnet in the induction should be suitable to the diameter of the bottom of the cookware. That's a great information that this video gave to me. I think you may be able to have better results if you shift to the gas stove, or stick to using pans with sufficiently smaller sizes which the induction can manage. I hope this helps.
When I did this review I was not on induction, just glass top electric. I do believe electric/induction are definitely a part of the issue of the warping. I LOVE gas stoves, we just don’t have gas where I live out here and propane is a pain to get. Heritage Steel did leave a comment acknowledging they had a warping issue and were fixing it. Fortunately, since switching to my new induction range, none of my replacements have warped except the sauce pan.
@@TheUpNorthHome Wow, it sounds good!! After watching your video, I wondered how your pans are doing recently. I really wanted to hear it. And it seems that your pans no longer suffer from warpage, while your sauce pan still does. After watching your video, I thought over and over to find out what I should do to minimize the risk of warpage. And It seems that all that I could think about is to avoid sudden and huge temperature change, if possible. It may include avoiding excessive heat during the preheating stage or cooking, and not to dip the pan into cold water just after cooking. I thimg these are what I can do on my end, and that"s because I am going to stiick to the gas stove forthe time being. I think warpage of stainless steel pan could be related with the type of the heat sources and the way to use it. It might be a common issue to many, if not all, stainless steel pans. Of course there could be an error in the manufacturing process, which sould not be repeated after replacement of the pan, although there still may be very slight possibility of a 2nd manufacturing error. Thank you for letting us know how your pans are doing now! Hope it does well!
Hi Jenna!
Thanks for putting in the time for this review, we appreciate it! We're sorry to hear about your experience with the 12" fry pan and 4 qt sauté. The warping is a known issue that has happened occasionally, which is why we replaced your pieces so quickly. We've now changed the manufacturing process for those pans slightly to address the issue.
Thanks again for the review and for supporting a US manufacturer!
Appreciate how the company just owns up to it
well this helped with my final decision
@@rjkbuny Big time
I just bought a 12” off Amazon a few weeks ago and mine is warped in the middle. Cooks a bit uneven, obviously, but still works..I didn’t register it, didn’t think I would have needed to, my loss. I probably won’t buy another one again. Either all-clad or made in will finish the rest of my cook wear.
Love the review! I hate all the initial only reviews and I end up with pans just 3mo later that are crap because they SEEMED good on first use and the content makers don't bother to actually try things out before recommending. Appreciate you being so thorough and unbiased!
When you use the new pans for the first time, bring the heat up gradually. Metal can sometimes have a memory that will reactivate with high heat. Low and slow on your first go…👍🏻
Exactly!
Its like the metal has its life on its own at the first few cookings!
I have cooked for many years, with multiple types of stainless and copper. There are a lot of factors that come into play. Warping happens, I have an All-clad set and for many years cooked on gas, then had an electric stove in another house I moved too, and I just hate electric stoves. My pans started Warping.
Warping happens due to a drastic change in temps, so if you put cold water in a boiling pan, that could cause warping, ect...
Depending on the thickness of the pan, that will warp more easily. I have experienced using pans and different styles will warp more easily.
It's just the nature of the metal, how it was made and how you use it/what you cook. I do a lot of deglasing ect... in professional kitchens most pans are warped!
That's so funny! I just got an induction stove not realizing my Woll and ancient Revere cookware would not work. So now I'm searching for a new set. I think I'm going with Heritage because they're American made. It's good to know they'll cover the warranty even though I normally forget customer service and keep using whatever it is. LoL
So helpful. I've been struggling to make a decision on Heritage or Made In. Just really wanted to support a US company.
Im in the same boat right now. Was looking at Heritage Steel or Made in. Just curious what you chose? And why?
I have three of their pans purchased about 2 years ago. They are 8.5", 10.5" and 13.5" with the high dome lid (like this one because of the high dome lid) and haven't had that issue although they do not get used that much. I wonder if the replacement pans were ones from "old" manufacturing process or the "new" process and when they figured this out. Thx for sharing, good luck!
I went ahead and bought a skillet from the new Eater series. Looks & cooks like quality. I like it so much I am buying the larger size.
Hey Jenna, how's your replacement pans holding up? I bought their 10-inch skillet a few weeks ago and it warped already. I have a few stainless steel pans from other brands (Hestan and all clad), none of which have warped... so a bit disappointing to be honest. Looks like their new manufacturing process to fix the warping issue isn't working. I'm thinking of just getting an All-Clad pan rather than a replacement. I should've watched your video before investing in Heritage Steel! Lesson learned. Thanks for your review!
My replacement skillet stayed pretty flat for a while, babying it along. It’s starting to warp though. It also seems like it’s just not nicely balanced. It tips so easily toward the handle. I do not enjoy cooking with them and haven’t bothered to get additional replacements. If you get all clad I’d love to know which ones you get and. If you have better success with them.
Thank you so much for your review and honesty.
Thanks for the review...from Canada here trying to figure out what to buy...i was sold until I saw this review...and then was sold again not only on their warranty...but their response in the comments owning up...thats a good company..only downfall overall is I use a lid alot to avoid splatter but they don't come with them...do the lids in the set with the pots fit the 2 pans? This is on the 8 piece core set
No the lids that come with the set don't fit the fry pans, unfortunately.
@@TheUpNorthHome i decided to go with williams sonoma and they do
Thanks so much for following up! I watched your original video months ago and was about to make a purchase today but something told me to search your video again to see if you had any updates on your experience. Perfect timing! I think I'm gonna pass. I'm not experienced with stainless steel but I'm finding that it's a better choice for those wanting to avoid toxins. Are there any brands or sets you can recommend? I feel like my head is spinning lol.
I have only used one other set of stainless and it was a set I purchased 16 years ago at Sams Club. I was really wanting American made though. If that's important to you too, I would look into All-Clad. Although, I have no personal experience with them. They were recommended by a friend to me.
I've been doing a lot of research on over sea's and domestic and seen some vids on a few and it seems that the Demeyere brand is what I'm thinking of purchasing.
Look at 360 Cookware - made in West Bend WI, they state they have special process to reduce toxic elements. Good discount for Veterans. Also uses "waterless cooking" which you may or may not use - they still work for regular cooking. I like that their sauce pans have more rounded corner so problems with food stuck in the "corner" is reduced: Sauce pan versus saucier pros/ cons - 360 seems to mostly meet best of both styles. Their slow cooker allows use of 3x different items: 2.3 qt. saute and 4 & 6 qt stockpots to increase versatility and save space. Everyone raves about All-clad. But if you do even basic search, so much of their items made overseas, and not France, Germany, or Japan. 360 also sells from their site other items from other American made companies, like Lamson. Call them for best order experience. Also, I strongly recommend slow warm up for ALL cookware, especially cast iron - slow warm up avoids warping. Hope this helps.
It’s not often that a frying pan comes with a lid…but it IS often that one of the lids from the set fits on one of the frying pans…did you try that? 🤷🏼♂️
Great honest review; thanks!
What is the problem with using the new replacement cookware ? How would you know if it’s a defect in manufacturing or just a one time issue.
Thanks for your review and explaining your settlement with them. I was planning to purchase a stock pot and a wok, yet I have my doubts.
You will probably have a better experience with a gas stove, as any warping should be less noticeable on a gas grate than it is on the continuous flat surface of your glass top stove.
I just purchased an 8 piece set of HS pots and pans. I like the idea that this company was against making non stick pans. I also liked that the pans were manufactured in the US with employees that had worked for the company for years. The pans are nice and comfortable in the hand. The set has the sizes that are needed. They don’t waste your money throwing in a pot or pan that isn’t needed. However, upon unboxing…two out of 5 pans were damaged on the cooking surface. The box was intact so they were shipped with these issues from the company. In my opinion very poor quality control. These should have been considered factory seconds but I paid full price for perfect pans. I wrote to the company the day I received the pans. I did get a message back two days later saying to fill out a warranty claim. There was no “sorry” or apologies for my inconvenience. Anyway, I submitted a warranty claim even though I’ve never used the pans and so far I haven’t heard anything from the company. Another note is that the return policy is terrible. If you want to return you have to pay the postage. There is no prepaid return label. That’s fine if you just decide you don’t like them but my pans are damaged. Even though I absolutely love the pans, at this point I would really like my money back so I can buy from another company. The communication and customer service is awful. Also, the return policy is bad. If you do send something back you get 30% deduction and then store credit to buy more of their crap pans. So, be careful…this is one purchase I wish I hadn’t made.
Wow I’m sorry to hear that.
I was gonna buy the pans even after the terrible review, but now I'm having 2nd thoughts! Like you, I wanted to support the only US made company, but for how much I was about to spend (1K) I can't risk it.... I guess back to the search.
@@judysanders6225 I went with another brand and am extremely happy with the quality. I did spend a bit more money but is was worth it!
Have you tried the new pans yet? I'm looking at Heritage Steel and wondering whether the warping has been fixed
I now have an electric induction stove and the pans seem to be holding up. My sauce pan is warped and I need to get around to having it replaced. But I don’t know if the one they sent me was the same flawed design or a newer one.
So, when I get my new pans, warm up gradually ? I have a new glass top stove. I also have read that we should “season” the pans with a high temp oil like you would with cast iron.
I have a glass cooktop and no matter what pan I use, it does nor sit properly. I need to replace my stove next.
I just got the 10.5 fry pan for 7 bucks from a thrift store... what a deal!! It's imprinted on the bottom 316ti. It looks like it's never been used beside some blemish on the bottom of it. I will try it soon.
Thanks for the review.
I live in Tn. and taking some interest in the brand. Sounds like you are doing them a great service in design construction. I hope they have made their new corrections to the highest industry standards as I see potential there. Honesty is a great place to begin. A great review. Would be curious if you would rate the new corrected ware on the legel of Made In or All-Clad. Ty z
Typo..thumbs...level that is
Thanks i wanted to ordered one, but now i ordered a Made In 🙏
Yeah glass top electric stoves are notorious for warping cookware. that super concentrated heat output will warp anything, carbon steel, clad, cast iron. The customer service experience is reassuring.
Did the last replacement get used in your new stove and did they still warp?
I did keep the new ones for my new stove. The sauce pan warped slightly after about three uses. Enough to spin. The others have not. My new stove is a glass top induction stove. Hope that helps.
Maybe you heated the pans too fast or put them on burners that were too small for the diameter of the pan (and heated too fast as well)?
Nope. The company openly admitted to having a warping issue (they commented on this video). Fortunately I think they may have figured it out. Perhaps I could do an update on my replacement pans.
@@TheUpNorthHome please do. I was searching for an update after your new stove was put in. as of right now, your review and a commentor just lost the company a 1K sale from me. Thank you. I would really appreciate it if you could update us on your new pans that you got.
Are there rules for what size pans you can use on a glass cook-top?
My stove recommends no more then 1” larger then the eye. Not sure if that applies across the board.
The reason the lid adhered to the flat glass surface isn’t because it was flat and not domed, but because the contact edge is so straight.
I don’t know what to say about the pan warping…disappointed to hear that.
The other pan you are referring to is typically called a “sauté” pan, although people rarely use it for that exact purpose.
2 warped pans...TWICE! Engineering is lacking..and for that high price..that's terrible!!
Don’t buy, thier warranty coverage is dumb basically if u accidentally ruined it you still gotta pay half of the price I ddnt read until it to late for me to return my stuff, i don’t like I got to deal with white stuff on the stainless after cooking, I even bought 4 set thought don’t get me wrong they are good quality stainless, they are very heavy, but the reason I bought Cus of lifetime warranty,
Mine is the same way. Just bought it a few weeks ago. Didn’t register it tho..sooooo..🤷♂️
@@Moosehead905 Well why wouldn’t you register in? You can still do that, I guess.
You're not supposed to put any hot lid on any glass top stove. That's exactly what will happen.
Very helpful. I'll be looking at other companies.
Running cold water on a hot pan will warp it.
Yup it certainly can.
These stainless steel and carbon steel pans don’t work well on electrical glass top, they work well on gas top
I have used other brands of stainless on the electric stove with no warping. The company left a comment, if you have the time to read it below.
@@TheUpNorthHome I believe you did everything correctly but my research on RUclips and calling, emailing the company I have come with the understanding that some batches of pots & pans just don’t work well on any type of cooktops and you probably got one of those
That's wild about the lid with condensation and the vapor lock to the glasstop....
I always flip my lids over handle side down. All Clad lids are basically the same premise.
I have been using salad master for 10 years and I have never experienced those.
Yes it’s something you are doing don’t cook on glass top it doesn’t distribute the heat evenly, it only heats in the center and that’s the problem
Stainless steel is definitely usable on electric stoves. But I would concur, electric stoves are terrible. I can't wait to replace it. However, the company responded and said this warping has been a common issue they are working on. Thanks.
@@TheUpNorthHome I just ordered a 10.5” & 12” stainless steel frying pans but we will be using it on a gas stove top
High price and No lids for skillets..bummer...
I am a user of the 10.5" Heritage Steel fry pan.
As a heat source, I use a gas stove for cooking and fortunately I see that the bottom of the pan has been flat so far.
I recently found your video and was somewhat perplexed. I saw that your 12" HS fry pan is repeatedly suffering from the warpage of the bottom. I wondered why and searched for related articles. And, at last, I think I've found one RUclips video on the issue.
ruclips.net/video/_CrI33N-Sjg/видео.html
The cooking teacher tells several important things about the possibility that an induction stove can lead to warpage of the pan. It is said to be related with the magnet size & the flat diameter of the pan as well as the foods to be cooked and the method of preheating the pan. It is a video that taught me a lot about the advantages and the disadvantages of the induction. I realize that the diameter of the magnet in the induction should be suitable to the diameter of the bottom of the cookware. That's a great information that this video gave to me.
I think you may be able to have better results if you shift to the gas stove, or stick to using pans with sufficiently smaller sizes which the induction can manage. I hope this helps.
When I did this review I was not on induction, just glass top electric. I do believe electric/induction are definitely a part of the issue of the warping. I LOVE gas stoves, we just don’t have gas where I live out here and propane is a pain to get. Heritage Steel did leave a comment acknowledging they had a warping issue and were fixing it. Fortunately, since switching to my new induction range, none of my replacements have warped except the sauce pan.
@@TheUpNorthHome Wow, it sounds good!!
After watching your video, I wondered how your pans are doing recently. I really wanted to hear it. And it seems that your pans no longer suffer from warpage, while your sauce pan still does. After watching your video, I thought over and over to find out what I should do to minimize the risk of warpage. And It seems that all that I could think about is to avoid sudden and huge temperature change, if possible. It may include avoiding excessive heat during the preheating stage or cooking, and not to dip the pan into cold water just after cooking. I thimg these are what I can do on my end, and that"s because I am going to stiick to the gas stove forthe time being. I think warpage of stainless steel pan could be related with the type of the heat sources and the way to use it. It might be a common issue to many, if not all, stainless steel pans. Of course there could be an error in the manufacturing process, which sould not be repeated after replacement of the pan, although there still may be very slight possibility of a 2nd manufacturing error. Thank you for letting us know how your pans are doing now! Hope it does well!