ASDA Checkout Cameras COMPLAINT: FACT CHECKED!
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- Опубликовано: 8 фев 2025
- FACT CHECK: fullfact.org/o...
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Actually THEY DO store the video. I know because I was falsely accused of shoplifting just because I opted out of having a receipt after paying for my shopping. They kept me there for over an hour I told them to phone the police which they refused to do ( I had left my phone in my vehicle. ) I am now taking Asda to court for false imprisonment and detaining me under false accusations when they have no powers to do so.
Lesson here, always, and I mean always get a receipt ... it's your only proof of purchase.
Martin they should NOT give you the option to not get one and that Asda learns it’s lesson because they have now removed that option from the self serve tills I think they learned a lesson with me 😂
Good luck, I remember the days when 'the customer was always right', how times have changed.
Why didn't you just walk away?
🤡🤡🤣
Not happy about what Asda do with self service checkouts? Do what I do. Don't shop there. And if you have to, use the manned checkout.
Exactly. God banned me from shopping there a few years ago. I don't know why, I just took heed.
I stand to the side and avoid camera
I don't shop there at all now.
Amen
Should use the manned checkouts anyway.
By using self checkout people are doing other people out of a job.
I trust no camera especially those in large organisations.Far too much surveillance on everyone in this day and age is my view.
You had better not get out from behind the sofa . . .
What are you hiding?
I have no problem with all the surveillance because I know I've never done anything wrong, therefore all footage of me that may or may not exist is useless.
Do you have a smart phone? If yes, you are being recorded anytime you are within earshot of your phone.
Do you use face unlock? If yes, the camera on your phone is always watching.
Do you have a digital assistant device (Google Home, Alexa, etc.)? If yes you are being recorded all the time.
Do you drive? If yes, CCTV and Dashcams are recording you all the time.
Do you use the internet? If yes, literally everything you do is stored by your ISP or mobile data provider.
Are you a Hermit? If yes then you may have never been recorded.
@@jollybodger I can't believe people like you are still using the "nothing to hide, nothing to fear" argument unironically. Anyone privacy conscious (me for instance) will not be using a smartphone or a digital assistant. The implication that the privacy conscious are too stupid to take basic precautions is highly disingenuous.
As for driving, some people don't have much of a choice in that regard, but that doesn't mean they are happy about it. Nor does one breach of privacy justify another.
And the ISP cannot see everything you do. Web traffic is encrypted these days. They can see the IP addresses you connect to (assuming you aren't using a VPN or TOR for instance), but not the content of your packets. This is all moot however, because people like me think that we should be moving towards increased privacy, and welcome advancements such as DNS encryption, whereas people like you seem to embrace the digital prison that is slowly being erected around us.
@jollybodger I guess you also don't mind the police searching you whenever they feel like it "because you have nothing to hide"?
Never use self checkout, they are just a money saving thing, soon they wont need check out staff, so more ppl on the UBI thats coming. Always use the staffed checkout to save jobs.
My comment when asked to use self checkout is to say, “I’m sorry, I don’t work here.”
I will always use the manned tills (omg I meant personed tills) before a self checkout, except when the self checkout is clear and the humanoid tills are full. Also I take cash to the checkouts too.
Staff costs are passed on to the consumer.
@Tim Hull _Always use the staffed checkout to save jobs_
Ah that old chestnut, I knew someone would be along to spread this tripe. These horrible self-service checkouts must be the final step, they must be stopped. It's a shame because the invention of them creates lots of jobs in factories to make the parts for the machines, all the people required to work on production lines to assemble the machines, in offices for the factory staff (HR, Training, Reception Staff, Cleaners, etc...), engineers to design and oversee the production of them in factories, HGV staff driving trucks to deliver them and technicians to maintain and repair the machines onsite.
But they cost jobs... Yes they may cost some checkout jobs but they create FAR more jobs than they cost, just like other things have done in the name of progress. I suppose you're totally against progress are you? Like the invention of the motor car from horse drawn carriages (all those carriage drivers and stable jobs lost at the expense of the motor vehicle, oh wait, look how many jobs that's created and basically runs the world today); electricity for lighting instead of candles and for power instead of steam (candle makers out of a job but look what electricity has done for the modern world and the jobs it's created, again, running the entire modern world); the telephone instead of having to write a letter and post it (how many jobs has telecommunication created vs paper and ink?); satellites for communication around the world instantaneously instead of telegrams or overseas post (how many jobs has the TV industry created vs the telegram?) and penicillin for medicine instead of some plant root mushed up in a bowl and a prayer to god (how many jobs has the pharmaceutical industry created?), the list goes on and is vast!
But you carry on using the manned checkout to save that job... 🤦♂🤦♂
@Drew Dastardly yes.. That's why I said staffed, even though it's stupid
I got stopped by a security guard in WHSmith once and refused to let him search me. The Police were called and they searched me and found absolutely nothing. I then insisted the guard was body searched as I didn't trust him and the Police found £200 worth of gift vouchers in his uniform! He was arrested and charged. Poetic justice.
Yeah right 😂
And everyone stood up and clapped 😂
Ha ha! Priceless.
🤣 🤣
"I then insisted the guard was body searched as I didn't trust him and the Police..."
Yeah, the police wouldn't even entertain a petty demand like that.
Walk in, wear a mask, pay at a human till with cash and no loyalty card 😂
unless of course all the stores stop accepting cash for some reason. cough cough pand£mic
And don't sleep at night because that's when they change the batteries in all the birds.
@@mrhed0nist I was wondering when they got around in doing that!?
A lot of self-checkouts don't let you pay with cash. But FYI it may be very useful to be seen in a store's CCTV as it's likely the only alibi that the police would believe, they certainly won't believe any witnesses, police suddenly think witnesses are unreliable only when it concerns alibis.
@@Treblaine you really have ANY faith in the police.....ever heard of the delete button?
Let’s face it you can’t go 30 feet without passing a camera. I cycle 15 miles to work and being the sad sack that I am counted the cameras on my route. 346 in 14.7 miles.
I doubt that, I reckon you missed at least one. 😁
In the 15min zone you will oblige no doubt 🙄
I'm impressed that you cycle that far to work.
Never use self service till. I’m not paid by Tesco, Asda etc, to scan my shopping, and I see it as depriving a person of a job ultimately. Yep, pay cash, no loyalty cards!
You pay non-clubcard prices?
When a corporation says they don't store your information, you know they are lying.
Totally agree and the persons in the store are not going to have a clue as to what and where data goes and is stored where...just minions and they certainly would not know what info is stored and then sold for research
You're more of a liar than them, being a conspiracy theory freak (IMO of course).
You obviously don't work in IT.
IT gets audited, especially large companies. All trails tell a story, and liars get found out PDQ.
They cant do it by law..GDPR etc.
@@petyrkowalski9887 But hang on - the stores SHARE the images of thieves with police, and with other branches of the same store, so is that never the footage from the tills? What if the crime only occurred at the till?
I have installed a few CCTV systems for Asda, albeit many years ago, we used to put cameras behind the checkouts, as most of the pilfering was done by the staff, and if I remember correctly 54% of thefts from supermarkets, the goods never actually got on the shelf. That was from The Grocer Magazine years ago. I very much doubt things jave changed much over the years. I either pay cash to a human. or cover the camera up with an old receipt, the staff take a dim view, but who cares i find it a little spooky.
I did CCTV installation back in 1990 for a mid store chain. We had the first ever pinhole camera just to catch a checkout girl who used to rob the odd £10 note or two - they could have just sacked her but spent £10,000 on CCTV just for this specific incident. What was funny was the CCTV control room who were staffed by police rejects didn't know that their ultimate boss had a secret camera and microphone listening into them all. We couldn't tell them. Oh yes the whole lot of them spent all the time they could with remote CCTV looking at girls.
Interesting, thanks for your experience
@@Drew-Dastardlyas a husband and a father I do often wonder how often those security guys you see watching the CCTV so intently are actually just trying to get a good shot of some girls cleavage. Frighting really.
Yes where does it stop. I hate the cctv in my face and refuse to use the unmanned tills. If they don’t trust us don’t put in unmanned tills. I shop mainly at my local independent shops.
@@SimuDan You had better not get out from behind the sofa if you are so easily frightened . . .
There is/was a court case going against the CO-OP for using Facial recognition cameras in some of it's London stores without the knowledge of those entering. There is also the point that the majority of these self pay and normal till terminals are running Microsoft Windows Retail mode.... the store might say its not collecting data but Microsoft sure are, just read the EULA. There are reasons certain shops that DO respect their customers privacy.. and wanting to avoid very costly pay outs when data is stolen..use Red Hat Linux or SUSE Linux for their payment and surveillance ( CCTV ) systems.
Any company that uses Microsoft, Google or Apple products of any type that then claims its not collecting data is lying, Enterprise versions or not.
Absolutely 100% sure you're right there. Your data is far too valuable for them not to want it. I don't trust big corporate, big pharma or big tech in the slightest. Nor any of their buddies in government and the civil service.
I think the issue here is that the cameras on these self checkouts focus on your face and not the items in your basket or trolley. So how is that making sure you don't steal anything?
They are testing the waters, next they will sell facial recognition results to "identify potential theft" and this will be shared throughout the whole country then with governments push for Digital ID you can guarantee this information will be used more broadly against citizens.
it's just psychological. they know my face i better not risk it i can't get away with it.
@@Revytwohands-io6du I mean the whole store has CCTV but as someone who has worked in supermarkets they always look to cut cleaners and security guards, as a result at one place I worked all banned customers after finding out security was removed they all came back some with knifes, so having one security guard act more of a deterrent than self service checkouts.
I shop locally in independent shops.
I smile and wave at the camera while I steal lol I think it distracts them lol
There are facial recognition cameras at the end of every till in all checkouts in all supermarkets now. I hate all this spying on us. Even though doing nothing wrong. It doesn’t feel right to me. Hate it
agreed. and on a bad day when you have just rushed out and you don't feel well
They wouldn't lie would they....
The main reason I won't use self checkouts is because they are doing a person out of a job.
No, they aren't. Self serve provides extra capacity rather than have you waiting in a queue. There is still a colleague monitoring self serve, they wouldn't have 4 extra people if there were no self serve.
@@jj9nf Of course they would. If there was no self service they would need someone to work on every checkout.
Driving your own car does a bus driver out of a job.
Behaving yourself puts the police and prison officers out of a job.
If self service checkouts didn't save the supermarkets money, then they wouldn't install them. They do, because it does. The saving is in staff wages. Of course the downside is a greater risk of losses from shoplifting, which they try to counter by installing machines that go 'beeep'. You are then expected to give up your rights and freedoms "because the machine went 'beeep' and I need to look in your bag."
B&Q do it as well. I don't like the insinuation. Also once the tech is in place it's easier to find other uses or abuses for it.
We don't store it, we sell it to someone else. They store it.
"We don't have technology at the stores" I am sure they couldn't possibly be linked to an off site hub and the cloud, no sireee jim bob.
I just avoid Asda like the plague now............Well done Asda, been a loyal customer for over 40yrs, absolutely detest the place now.
I never go near the place since it changed hands, Asda used to be my favourite store at one time. Now I never use it.
In Sainsbury`s and other Supermarkets you can just turn the camera`s aside on the self scans - try it, they move easily, no harm done. Also, use a till with a human.
I hope you remember to turn it back when you have finished otherwise you might be accused of aiding and abetting if something is going on in that area and you are tampering with security devices..
I'm getting fed up of being stopped by security after setting off all the buzzers etc when leaving the Asda store, Some of the assistants who work in the self service area don't seem to know that steaks, for example have a security device, This week I asked the Asda assistant to deactivate the devices, she took the steaks away and came back a few minutes later and pronounced "all done", Guess what ? Yes, as I left the the store the alarms went off and out came the security guy ! So embarrassing at least as lots of people were staring ! Think I will buy my steaks from Aldi in future as there is never a problem.
That could have led to a Miss Steaken arrest :)
Only embarrassing if you are guilty, get a grip
@@Olan... And got my "rump" kicked 🤣
@@TheSgtsMess I kept a "firm grip" on the steaks ! 🤣
Aldi, nice steaks, try their ribeye.
Those little cameras bug me at self service… I always stick something over the lens 😂
I used to work for a charity working with exoffenders. We had cctv in all our hostels as you can imagine. We sold this to our guys on the alibi basis, also encouraged them to make sure they could be seen on supermarket cctv etc. It worked too, we had a number of enquiries from the authorities and were able to prove the individual was with us at the time of interest. Had some go the other way too but consequences...
Good point
How wise.
Asda CCTV and video processing is not done by Asda. I sent a notice to Asda CEO 6 months ago, asking to explain how things were set up in store. This was because it just looks to be like a step further to the use of digital ID and digital currency. I got a non-reply stating we can't tell you about our security measures. My local stores security officer didn't have understanding about GDPR or anything else. He'd just been give a script to read. He also told me the cameras were recording and the data stored for 30 days. As nobody has the decency to give a straight answer, I just put stickers over the cameras before I start.
Do they make you clean the stickers off afterwards? >;->
ASDA - " WE do not store images and video from checkout cctv".......................The private security company they contract to facilitate the stores security DOES !!!!!
Same tactic used by the UK and US when they claim they don't spy on their own citizens. Its true they don't. They spy on each others and then exchange data which conveniently circumvent some otherwise sticky rules they would have to abide by
They don't !
Asda uses facial recognition as soon as you walk in and they don’t advertise it like they should by law.
I agree with the woman in the video cover the camera on the self checkout and it won’t accept your card payments
"they don't store the footage" yes they do. At least they did in 2017. I was in the asda in Wolverhampton and I saw someone buying £2000 of gift cards in small notes and change. I thought it was illegal and so was suspicious and reported it to the manager. As a matter of luck or not, two officers walked into the store as I was walking about it. We were taken to the security station and they brought the footage up and he pointed him out.
Since when is it illegal to buy gift cards (no matter what worth) in cash??!
Arent these self checkout cams new? I think you are talking about bormal cctv cams maybe? These ones in the video are self checkout cams installed on each swlf checkout till
You can't buy gift cards at the self service tills though??
@@tbip2001 they were piloting the cameras in some stores as early as 2014
@@noHandle111 there are laws for prepaid cards to stop money laundering. I figured gift cards counted as prepaid cards. I don't know if it is legal or not though
If you believe that they DO NOT record those images then you are naive.
ASDA - "They stole from us!"
Police - "Do you have and proof or identification?"
ASDA - "No, we do not store that data, we just display the image hoping that they will not steal."
helpful in the new ai driven society where if you're spotted some place they dont want you then there will be consequences. none of this is needed as they always had cctv on entry. my local tesco now have cameras on entry with white led chasers like at the airport. big brother hasnt shown his hand yet
Exactly that. If they don't store the images or use them for anything, what's the point of them having camera systems that have quite obviously cost them a small fortune to be installed. Hmmmm.......
😂
@@sideshowbobsfanclub Ever heard of something called TV detector vans which apparently did not actually detect TVs?
I think you're right. The stores SHARE the images of thieves with police, and with other branches of the same store, so is that never the footage from the tills? What if the crime only occurred at the till?
I was going to my hifi to turn off the Bass boost because my television is connected to it.
I then Realised its YOU and your new Mic lol 😅😅😅😊
Tesco definitely keep and use facial recognition cctv records. I was falsly accused at a Tesco store and successfully sued them, winning substantial damages. 5 years later, I was identified and approached at the same store (that being the first time I'd been there since the litigation). Again, I took legal action and this time, Tesco settled out of court.
I was stopped because i changed a leaking bottle of detergent after going through checkout and paying for it. I went to customer service and changed it there. I was asked by security upon leaving if i had a receipt but the pay machines ask if you want a receipt or not. I opted for no so i was escorted to an office where the secuirity checked the CCTV because he didn't believe my story. He saw me on video swap the item at customer service after i had paid for it. I didn't even get an appology when the manager came in and said "OK you are free to leave" That was it. Talk about stressing me out for nothing. BTW. Security are not allowed by law to search your bags only Police can do this. They cannot put a hand on you either.
How did you swap the item without a till receipt. I do my weekly shop at ASDA. Both through maned & unmanned checkouts. I have not been given the opportunity to leave without a receipt. A receipt is your proof of purchase if stopped at the door.
@@davecooper3238 Asda ask if you want a receipt at self service tills. Not always, but I have seen it numerous times. And they will exchange items without a receipt. Again, seen it done with a pair of trousers. Probably looks better if you walk in the door to customer services rather than from the back of the store. And if you have a bag of shopping and go to to customer services to change one thing, they will do it without a receipt.
Deano could have refused to go to the office. Asda's only option would have been a citizen's arrest, which I seriously doubt they had enough reason to do.
I agree a receipt is proof of purchase, but it saves paper and cost and if you are only buying a few things, why bother. I suspect that if any of your purchases has a warrenty then a receipt is automatic.
@@davecooper3238 I just mentioned that i had paid for my items but the detergent was leaking and can i swap it. She just said yes.
@@DeanoEssex So why did you claim to have been taken to the office because they did not believe you ?
@@DeanoEssex You said they took you to the office because they did not believe your story.
I tend to pay by cash, try to go to a human checkout, I don't shop online..... Live off grid and as I am now unable to drive, no anpr or any of that stuff to worry about.
Never paid tv 📺 propaganda TAX ! And folks that do are Asleep 😴
@Homie totally disagree I know why you say that but blending in is actually very easy, I have learned how to be known but unknown.
I am in no way saying I am totally free of it all, of course in no way I am BUT a lot of my 'data' is mine and mine alone and I intend on keeping it that way.
@Homie and with that I do do agree with it all, I guess I am doing what I can to just be in the background more than most..... he says while posting on one of the biggest sites on the net 😂🙄
@@KarrierBag ... I'm with you, I use cash only. I Never buy online and refuse to use a card for payment.
@Homie latest data say only 47 or so per cent actually pay a TV Licence now. That figure comes from another BBB video
I believe that the use of these cameras assumes guilt rather than innocence of the customer. I believe it is invidious and dangerous to freedom.
Exactly. I've got nothing to hide, but I do have something to protect - my privacy and my freedom.
Indeed, it treats everyone like a criminal. In my supermarket self checkout in Auckland, when buying items like onions or nuts, an alarm goes off and someone comes to check your buying a white onion and not a red one, for example. It's bloody offensive.
@@goldeneddie your privacy isn't affected by video of you shopping that is of no use to anyone and is deleted.
very good video ! some supermarkets are using facial recognition cameras which are a disgrace ! real big brother tactics !
Always get a receipt, not just talking about supermarkets here. Many checkout assistants in shops ask you if you want a receipt, even if you only buy one item, always get a receipt as proof of purchase.
It surprises me that Sainsbury's self-checkouts offer the choice of receipt or none.
so essentially, most ppl don't thieve, but they are followed around while they are in store anyway, what will happen when the tech is available, and you are told you can't shop in place A because you voiced a negative opinion of anything you are entitled to and your CBDC has being locked, it's coming, it might be creeping over last few years but its gathering speed thanks to lack of push back
Stores can already ask you to leave without giving a reason. If you don’t leave you become a trespasser. That goes if you then enter any other property they own/rent.
Its for when digital id comes out and u can pay with facial recognition, linked to your gov uk app and cbdc account with Bank of England
The laughable thing is the police telling you to stop filming in public places. When they have cctv cameras everywhere. One rule for them...
I asked a shop assistant in Asda & she told me it’s abt power/control ie watching what you’re buying - maybe her opinion but I tend to agree
I refuse to use self service checkouts simply because I don’t work for the shop in which I am shopping and self service puts checkout staff out of work
I guess that's one way of looking at it. The other way is that you get to go through the checkouts a darn sight quicker...
@@Jez1963UK until they take all the till staff off and you be stood in a long queue at the self service tills
I know Lidl DO store their footage. I've spoken to them, and they were open about this. They also said that anyone could put in a DSAR to access this. I'd be surprised if a supermarket DOESN'T store it for a short while at least.
Them not storing footage is bollox... When I worked retail 24 years ago we had recordings that were stored...
Not storing footage on the SCO cameras. The main store CCTV cameras obviously store footage for up to 31 days typically.
I hate self checkout.. nothing to do with privacy, I just hate self check out. I’m not overly keen on having to fill my own car with fuel as I remember when that wasn’t a thing, as in much or most of the world. When I saw the first self check out my response was “I guess next you will be asking me to come in after you close and help fill the shelves”
those touch screens were tested in the pandemic and they found 330 different viruses on them all capeable of causing serious illnesses and not a bottle of hand cleanser in sight.
Mass non compliance is the only way to stop the wef and all this nonsense.
Not sure if you will be able to persuade people to stay at home 24hours a day.
@@davecooper3238 they already have whilst the MP's were having a knees up celebrating at how easy it was to accomplish and how gullible the people were to comply. Am amazed at the comments here of people complaining but still complying ..........wake up sheeple.......SHOP SOMEWHERE ELSE.......support your local businesses before they push them out.
@@cropduster8798 I did not have a problem stopping in. At my age it was very much for my own benefit.
That word “storage”. They might be defining it as stored at the checkout or near/head office. What they likely actually mean is it’s on cloud storage in another country.
Well, I'm not shopping at Asda then. I have zero self esteem so do not like seeing myself, I only own one little shaving mirror in my home, so it would make me VERY uncomfortable to the point of avoiding using those checkouts.
It’s not just ASDA. The same in most shops, buses, taxis etc. In the home, desktops, laptops, tablets etc all may have cameras. The only way to be sure of avoiding them is stay in bed away from them.
@@davecooper3238 Clearly you did not read what I wrote as this reply has nothing to do with what I said! If it was cameras I disliked then why would I mention mirrors?! It's having the screen showing what the camera is seeing, seeing myself in it.
@@TanjoGalbi You said low self esteem & it makes you uncomfortable to the point of avoiding checkouts.
@@davecooper3238 I literally said: "I have zero self esteem so do not like seeing myself". You somehow read between the lines to think that also meant I don't like all cameras! In the video he says they have a screen showing yourself at the checkout on those particular checkouts which is the reason I will not use them.
P.S. Friendly tip: Try not to read between the lines of what people write. As I like to say, what you read between the lines comes from your mind not the authors.
@@TanjoGalbi Possibly the best thing we can both do is keep our mouths shut.
I work for a company that installs CCTV and it seems that most people think that there is a person constantly watching it and constantly watching them when in actual fact most of the footage just goes on to a hard drive for 30 days and then gets deleted. I think sometimes people are too paranoid.
Research China and facial recognition, thats where we are going.
If they don’t store the footage then they don’t need the footage in the first place.
If you believe ASDA don’t store it I have a lovely bridge for sale you might be interested in.
So ASDA came out and said the cameras on the tills don't record and are just there as a deterrent... Surely telling people this removes that deterrent.
The tills may not but the CCTV system does use face detection however they don't use that information to do facial recognition:
"In some stores we display selected live CCTV images on Public Display Monitors (PDMs) to demonstrate clearly to individuals the nature of the CCTV recording made. The primary purpose of this is to provide a deterrent against acts of theft or violence in the areas of highest risk. Some PDMs utilise Face Detection to highlight features recognised as a face to increase the deterrent impact of our CCTV. Where Face Detection operates this does not impact the operation or retention of the CCTV system, facial images are not individually retained or processed and no “facial recognition” takes place."
You contract for CCTV recording when you enter the premises, regardless, there is no expectation of privacy in public let alone in a supermarket where there are cameras everywhere. It is loyalty cards that should cause people concern, but when there's a penny off your bill for every hundred quid you spend, it's all good.
Download your data from your Tesco clubcard. It is amazing the amount of detail I saw in my file.
52.66 litres of diesel, for £72.62 in December 2011, and 4 pints of semi-skimmed milk for £1.25 in October 2011, and a Russell Hobbs Ceramic 2000W Iron for 22.97.
It's 1p per £. ...But I see your point. I absolutely agree with you. All herding for the bigger control. NWO.
@@surlydev That's pretty shocking that they still hold the details of transactions from 12 years ago. Goodness knows how much other hidden info they hold about your buying history!
ANPR is normally stored as a picture, not as a video, but sometimes it is stored as a picture and a short video clip, which takes up less storage space, so it is retained far longer before the oldest space is reclaimed.
Sainsburys have had them for some time now, certainly before they were in my local Asda. I have no objection and prefer to use self scanners/checkouts/Apps, as I'm not keen on being stuck behind someone who wants to pack everything, tender their coupons, hunt for their loyalty card, fumble for their money/credit/debit card. I'm in my 70's and I've not got the time to be stuck behind someone my age. 🤣
so you prefer to not have any people working in the store because this will be the end result
Yes Sainsburys and Asda have them locally to me, Tesco and Co-op don't have them so that's where I shop.
Just wear a nask at Asda , I was in earlier and people were wearing masks at the self service ( not sure if the paid cash or not )
Lol people are walking out with stuff this is the norm now
ASDA cannot be sure the camera data is not stored. Taking it opens up the possibility that some other person can store that data, security guards with a phone for instance.
What? Anyone can film anyone in a public place but till and camera data is held securely.
I don't use manned check outs, but most stores have a notice at entrance that they use CCTV. The facial recognition, can only pick up on faces that are in a system. Green boxes means clear.
So, what's the problem 🤷♀️
Entering and using the store means you are agreeing to abide by the store policies and are aware that CCTV is operation. They can only store transactions (without full card details - shows as ****###, time, date, check out number and items) if you use a store card they may have those details which hold your details which you consented to. But usually you'd need to provide an extra detail to access those account details.
I have no qualms whatsoever about being filmed simply because I feel safer. My neighbours have CCTV around their properties and car dash cams and let's be perfectly honest, everywhere you go in cities and in towns we are filmed, even on public transport. The amount of criminal acts taking place against people today is pretty unnerving and it greatly helps the Police if they can watch a CCTV recording. If a criminal act or other unfortunate event should ever occur, the first thing I think of is if it was recorded by something or someone, after all, this really does help us to catch the criminals and find out what has happened to victims of crime.
Many people don't realise how many times during the day their likeness is recorded. This goes with the territory and believe me, it is going to happen a lot more too.
Obviously not everyone feels the same way and that is their own individual personal choice. 😁👍
I agree regarding cameras on tills, it prevents theft and you made a valid point that if you dislike those cameras then chances are you won't like the CCTV cameras. So unless you live like a hermit it is impossible to avoid them in today's world where monitoring goes on. Also GDPR whilst it's a pain in the bum probably from a legal standpoint it's very important. I myself have worked in government positions and most recently NHS in which this is necessary when dealing with clients. If there was loss of data, this would result in loss of trust and of course you know the rest so it's just one of things that is necessary like cameras on tills.
GDPR issues aside, I'm still confused.
If the shops don't record, store or otherwise process these images why use expensive cameras and monitors when a simple mirror would serve exactly the same purpose, not require power, cost far less and never break down?
I was wondering why too. Assuming they are telling the truth about recording, then they are just there to make you feel uncomfortable / worried they might be recording you
The camera gives the illusion of recording a mirror doesn't.
@@snowflakemelter1172 true. Especially if like my local Tesco branches it has “Recording” in big red text on the screen.
I like proper checkout as a bit disabled it is better to have someone on the till...
I have complained and staff have passed it on and manager spoke to me and apologised for the crowded self service area..
Assumed CCTV was to help store assistants on other checkouts to see if someone looked right age to buy something.
Quite agree with you self checkouts are weak points in supermarkets as I have seen people go to a self service checkout scan and and bag everything an then simply walk out without paying
Since Aldi have started using video cameras on their automatic checkouts, the machine would not allow me to pay for my shopping until a member of staff had checked it. This seems rather a lot for a weekly visit. I strongly suspect that there is some kind of character profiling going on which targets people considered to be most likely to be stealing. This may be done by the type of goods bought or by the person identified on the screen. If this is the case it is downright discriminatory against certain sectors of the population.
If you mean racial profiling just say it. It has long been established it is unlawful going way back to thr Sus Laws in the 80's.
Be specific, don't be afraid to stand up if you see wrongdoing.
I can't go to ALDI because I am not on benefits.
If they are discriminating against the dishonest I am all for it.
@@Rachel_M_ It is not racial profiling in my case but it might be age, gender or status profiling.
@@robertb7918 and that's why it's a good idea to specify, otherwise how will people know what you mean?
I am shopping at small shops as a camera van was parked outside my Sainsbury's supermarket taking video footage of people going in & out of the shop so that is against the rights of my privacy.
Nope you’re in a public place, no expectation of privacy.
So these cameras on the self checkout are literally there to make you feel uncomfortable????
They don't have the tech for facial recognition. but, the cameras are there ready, for when they do,
False. They do and have done for a number of times. Facebook and the MET police are two known entities using facial recognition tech.
If its to deter people from stealing, why ain't the cameras pointed at the part that scans, why can't a ai voice alert the customer of an unscanned item placed in the bagging area???????
Why is the camera pointed at the persons face?
Just to correct Asda, they have always stored video digitally. When they suspect shop lifting they find one image of the person then the system will follow them around the store. They can do this even if they only suspect someone as they are about to leave the store or se unity have stopped them as they left the store. So Asda are plain lying about the security cameras. I used to work for them and this facility was shown to me.
Everybody in the store is constantly monitored digitally by all the cameras.
do you remember the big globe CCTV holders with lenses in different directions - I think some were dummies but operators could turn them to follow around whomever they liked
From a technical perspective, if AI is interpreting the image, it is being recorded into a database, because that is how cameras and machine learning works. However it is probably not recording the actual images of the shoppers. Most likely an image hash for face hashing techniques is applied and used for FRTs. However as its for antishoplifting and not marketing, the consent was given by the shopper by entering the store. Moreover it would not be relevant to Article 9, as the hash would not directly reveal personal sensitive data. Asda can basically hold this data internally for as long as necessary as long as its relevant to their opperations.
Just from a retail perspective, you are on video as soon as you enter the store and whether you use self checkout or an actual cashier.
Most people would know and accept that, but that's not the issue here.
There are no GDPR issues with a mirror and they are much cheaper.
"...we have no technology in the stores that can take an image, store it, and then compare it to other images..."
Maybe so, but that doesn't mean they don't convert the images using algorithms and then compare them. The above is not the same as stating more succinctly "We do not compare nor store any images or data relating to check out cameras." All they need do is reliably compare information in real time and triangulate the data with a store card or bank card so it does not follow the quoted procedure ASDA offered. There is no storage nor comparing of images at least directly.
I too don't care.
That said. I find it interesting that we are all presumed quilty of being potential shoplifters !
When you drive you are presumed guilty of being a potential speeder and checked by a speed camera. When you travel internationally you are presumed guilty of being a potential illegal immigrant and your documents are checked. When you travel on a train you are presumed guilty of being a fare dodger and have to show your ticket. I could go on.
We do all qualify to be potentially shop lifters.
Not unlike TV licences.
I was at Asda and was told by the CCTV operative that they store the footage for a month and apply recognition software.
I believe these cameras will get a software update in future to enable an age verification in the future.
Can’t speak for Asda but as a former coop manager I was in store when they were fitted to checkout they are just a live feed and don’t actually record and are just there as a deterrent
They deter me from using them or shopping in the stores that expect me to do the check out. What next... advise them when stock is low!
Thats not a deterrent its a scare tactic I've seen people walk out with bags of shopping and didn't pay and never got challenged .. you can steal anything and asdas security is a farce anyway
When I get issued with a quality checkout which means did I do their job well. Can I wear a mask on self checkout
"Sorry, am I not doing your job properly?"
i have noticed in asda that the green boxes go to most people but i get a yellow box, does anyone who the difference or why xx
Even coop has them at the shelf check out
I can confirm it is true .At a differ supermarket chain where I work . The images are not recorded and not is their someone in a back room watching them. Only shop floor staff manning those checkouts who might occasionally glance at the same screen you see to check nothing dodgy is going on. Also they don't point at the card reader either so no one is looking at you pin.
You've heard of a thing called the internet ? Data storage centers ??
@stellahead
No honestly they are not connected to anything. No internet no storage it goes camera to screen and that's it.
We have shoplifters like any supermarket and when they are caught we pull up cctv which is throughout most supermarkets now but not off those cameras as they are not connected to anything. It's a deterrent as Asda said. Honest
ASDA DO store the images. I have this confirmed by ASDA in response to a GDPR request. From the email I received........ 'The CCTV footage captured by the camera in question is stored according to our normal retention period for CCTV footage - up to 30 days in most sites (and as little as 14 days in some) before it is automatically and irretrievably overwritten'. Regarding facial recognition: ' Facial images are not individually retained or processed and no “facial recognition” takes place. Facial Recognition is a very different type of software which compares the biometric information captured by a camera to a known database of individuals - we can confirm that Facial Recognition is not in operation at any Asda site'.
if they don’t keep the footage how are they going to catch shoplifters and get a conviction ? durrrrrrrrr
They willingly gave up their information to the company, having consented to the CCTV notices and ANPR notices posted by entering the store, and it could be argued they would have willingly consented to providing their payment details in order to complete the purchase - which would have been stored and processed along with the list of items in that purchase. I'm not sure what information was being taken, stored or processed without consent.
If you know the exact time/ date/ store address….
You can legally request any recording of video stored of yourself and the company have to respond by law! You have a four week time limit to request copies of said recordings from when filmed because of storage time limits….
Imagine if thousands and thousands of people did request this data?….
They would probably stop recording as of the costs of processing all these data requests!🤔🧐
i like to make a beeping sound as i pretend to scan my items at the self checkout, works every time
I like to put mangoes through as potatoes
Excellent!
You spelled theif wrong
@@missbelle13222 *mangos
Edit. See what I did there?
@@royp9344 no, do enlighten me!
Also at Waitrose, except their cameras focus on the scanning area to check that you scan everything. There is a screen that shows what it's looking at. I don't have a problem with it.
I’m with you on this one. I’m not bothered about cameras or CCTV anywhere. Any business is entitled to protect itself from shoplifters or other criminality. I also feel safer when I’m out and about and there is CCTV.
I feel no safer now with cctv than I did 20 or 30 years ago where there was very little and the majority of what we thought was cctv was purely show dummy cameras used to discourage shoplifting rather than as an effective tool for the purposes of bringing a prosecution. I remember when there used to be Star Wars looking droids hanging from the ceilings of big stores that had multiple lenses, and it was all for show. There was a single (often static) camera hidden within that just looked out through one of the single dummy lenses in the whole setup. There's no more or less crime now with cctv than there was when cctv wasn't around. If people want to steal, they will, regardless of what measures have been put in place, to deter or capture evidence
surely audit videos have highlighted the fact that if you are in a public place, or a place that has public access, you can film - this is how video surveillance cameras are allowed in the first place, the rule of thumb i would say is, if you can carry your phone and video with it, that place is public and you can be recorded too on cctv. gdpr means you can ask (and pay i believe) for your images when that video is for a business, but you can't stop anyone from taping you.
They’re either lying about not recording and *all* the footage is being watched by one person per customer showing up to the self checkout in India somewhere or whatever.
Or
They are recorded and they’re lying. Because how are you going to prove someone shoplifted if they didn’t have a recording of it?
I hardly use asda now..I shop local and get iceland delivery instead..they stated out as associated daries now owed by Walmart.. ugh
Walmart sold Asda.
@@clovermark39 research it.
I refuse to use those self-checkout things - from my point of view, the devices are doing a person out of a (admittedly menial) job. I have noticed that in the Sainsbury I use, the personned (can't say manned, when they are women, these days) checkouts are now wearing body-cam's, so THEY can see who you are and what you have bought, as well as the bar-code scanner output. - - Are these cameras totally closed circuit, or can they be hacked from outside? If so, they can possibly see your card number and the pin, as you type it in.
Hmmm when you enter a supermarket a sign is clearly displayed saying CCTV is in operation. You give permission once you enter the store. Self checkout is as it sounds. The camera replaces a shopkeeper, the footage shows the customer, products & what has or has not been paid for. This is grey, a very light grey I might add.
Asda saying they don’t store CCTV footage does not convince me. They definitely track items bought with a card & link that to an online account so when you log in it recommends the stuff you bought last.
Forgetting the cameras at the checkouts, what about the Cameras that see as you walk into ASDA ?
You can clearly see they recognise a human face because a green box appears around your face as you are going past.
What are these used for ?
I've taken to pulling an old stocking over my head and face before going shopping now. Regarding 'if you don't like it, don't use it'....with all the supermarkets going A.I/cashierless soon there won't be many easy alternatives
Boots pharmacy refuse to delete my data. A doctor at a hospital sent my prescription there as they have a boots contract. I never asked for boots to have my prescription, yet they refuse to delete my data
so once the camera take the image. is that not data then comes under gdpr
The Coop self checkout screens display a "Recording" message prior to use. Does this mean you are agreeing to your image being stored and or used for their purposes, if you go ahead and use the check out?
Like it or not, big brother watching you is a fact of life in the U.K.
I shop with cash. If that's a problem I shop elsewhere.
I never use self-checkout. I'm a customer, not an employee.
Though I love those assistants employed to encourage us to do so. My response is always that if that assistant has time to do that, they surely have time to open a checkout.
I've more than once exited a supermarket leaving my trolley behind because they seemed to think the efficiency with which I was served was somehow none of their concern.
I don't use loyalty cards - ever. Simply a data mining system. They may have my cctv image on record, but it's all they have and all they're getting.
I think the problem is that people find them rather invasive, especially seen as they have cctv. I work in a supermarket and there a quite a few cameras by the checkouts so there is no need for them. What would actually be a deterent is if the security guard could detain shoplifters but they're not allowed to anymore. They can tell them they've been seen on camera and ask for the stuff back but other then that, they literally have to just let them walk out. I don't see the point in having security anymore as a lot of the youth know they aren't allowed to do anything and just walk out with stuff. They don't even bother going through self checkouts so cameras on them are pretty pointless, just makes people a bit suspicious of their motives for having them
Security guards can detain you under a citizen's arrest in the UK.
@@rusticpartyeditz And not only that, some guards carry handcuffs which they are allowed to use (recent Auditing Britain video)
Oh let's call.a copper hes stolen food ... as if they have time for food thieves
@@RAFchurchlawford4469 The guards at our store have been told that they can't detain them by their company.
@@stevencoe852 Although the majority isn't food...more alcohol then food gets stolen. And maybe they would have more time if they weren't too busy checking peoples 'thinking' over some stupid tweet someone may have found offensive!! They've seem to have plenty of time to make sure people aren't being offended!
suprised you didnt mention the need to inform visitors that CCTV is in use in the shop. probably something in the enrerance bit i suspect that the big screen would make it obvious over the checkouts.
half expected that a lot of shops would be filming everything in store both to train a system similar to amazon stores where customers are recognised and automatically charged with no need to scan anything, and allow the system in its current state to highlight possible shop lifting.
I agree with BBB! The checkout cameras are like CCTV. They are fixed and not mobile like BWV. So they do not need consent since the record indiscriminately. They just need their presence announced, which with CCTV is with signs, but with the checkout cameras its with the monitor showing the live feed. BWV does not need consent either, so long as it's announced that the recording is occurring and that it's obviously being used to collect evidence that could be used if an incident occurs. Where a recording is made by an employee because they don't like what a person is doing even though its lawful is where a GDPR breach occurs since it won't be to stop a crime or record evidence of a crime.