The Critical Role of Customer Service in Modern Debt Collection | Expert Insights

📢 Why Customer Service is Reshaping Debt Collection
Debt collection is evolving, and customer service is now at the forefront of success. In this exclusive webinar, industry leaders discuss how the shift from performance-driven collections to customer experience-driven strategies is shaping the industry. Learn how to balance compliance, customer satisfaction, and financial performance in both first-party and third-party collections.
📅 Webinar Details:
▶ Date: February 5, 2025
⏰ Time: 12:00 PM EST
🎙 Speakers:
Scott Vick , Director of Recovery at Upstart
Larry Costa , President of Capital Management Services
Moderated by Adam Parks , Founder of Receivables Info
🔑 Key Takeaways:
✅ How debt collection scorecards have shifted from performance metrics to customer satisfaction
✅ The increasing importance of quality service and compliance in modern collections
✅ Why customer experience is now a key factor in evaluating vendors
✅ The role of AI and automation in improving compliance and agent performance
✅ How agencies can diversify services into first-party collections and beyond
⏰ Timestamps for Easy Navigation:
00:00:54 - Introduction & Speaker Introductions
00:01:47 - How Debt Collection Has Shifted to Customer Experience
00:04:43 - The Evolution of Debt Collection Scorecards
00:08:58 - AI & Automation: The Future of Collections
00:09:44 - The Growing Importance of Compliance & Consumer Protection
00:11:59 - Live Audience Q&A
🔗 Watch More Industry Insights: / @receivablesinfo
🔗 Connect with Our Speakers:
Scott Vick: / scott-vick-a861678
Larry Costa: / larry-costa-8384291
Adam Parks: / adamparks
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💬 What’s the biggest challenge your company faces in balancing compliance and customer service? Drop your thoughts in the comments!
📢 Share this webinar with your network to help improve customer service in debt collection!
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