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Always great content Adam I really enjoy your channel-it’s always informative and insightful! Hi Brian, I’m the president of a collection agency based in California, and I’ve been exploring ways to improve how we communicate with clients and consumers. I wanted to ask, what service or platform do you use for your email and text communications? Your input would be greatly appreciated as I’m looking to implement a reliable and effective solution for my agency. Thanks so much for your time and for sharing such valuable information!

Hello. Where can I get it?

The legend Jodie!

Interested

Interesting

Lolz @ Dan Parks. We used to call him "Buttplug". Ask him why.

Hey what’s the case that’s detrimental to collectors

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Wow... 👏👏👏👏👏

Well done and explained, gentlemen! Because the results are so eye-opening, most people remember the first time they saw their assessment results, and I was happy to be part of that with both of you! For those who don't know...the assessments we use here at The Rainmaker Group have helped countless organizations with selecting the best candidates and coaching/developing current team members. After a candidate/team member takes a 40-minute assessment, we can better understand how they tackle problems and communicate with others, their driving forces, acumen, and competencies. On the hiring side, we can better understand if/how they may fit into the organization. On the development side, the results help us understand their strengths and give us insight into their growth opportunities... even to the point of identifying how they can work better with other team members who have taken the same assessment. Yours is a data-driven industry. These assessments give you the data you need to make the best decisions about your people. Michael Lindblom The Rainmaker Group

This was a great chat with Susan! Consulting is an art form, it requires a structure to turn the advice into action.

This is such a great discussion because it is driven by the data! 😀

How do they make money if they lend at such low rates compared to what they pay the investors?

Great work guys!

Great people and message! Awesome job to you both! -Jared B

Really enjoyed this!

Holly Naiman... such a gem. So many great points.

Receivables Info, Subscribed because your videos are so much fun!

So many great lessons shared in this episode. Thank you, Stephanie, for sharing. Katalina, I sincerely thank you for a beautiful tribute to those we have recently lost.

I remember collecting commercial accounts without ANY skiptracing If you started out in the industry without skip tracing it allowed the individual to use their BRAIN , and now when you have those tools at your hands combined with your brain …BOOOOM

Am struggling to register on Redefine app

Inspirational video!

Great to see Altaf in this awesome episode.Altaf and I were in the same team (even the training batch) right from day one back in 2001 in Epicenter. Great to see Altaf where he is now. With him Epicenter is in great hands.

Great to see this collab. Proud to be an Epien and also the first one to be here in the comment section forever.

I am super Excited about this!!!

As a Rookie CRS attendee , Looking forward to participating in ALL that @CRS2024 has to offer.

Do you have Zoom Am Godfrey from Africa 🌍

Wow this is powerful Much love from Africa 🌍

This was fantastic! Thank you John

Thank you both for this episode, well done!

I am desperate to know what the ‘ Other’ is as well.. could it be Fintech personal and commercial loans, subprime commercial, …. hmmm

This channel is sooo informative

Adam, thanks for listening to my ramblings. More than happy to opine sometime in the future as well.

Great podcast! Brings back memories from when I first entered the corporate accounting world. Looking forward to seeing more. 😊

Great session, so much quality content and thinking.

Love this. Go Bekah!!🤩

So excited for this new Podcast series on Receivables Info!

Your youtube channel is impressive ,and i see opportunities for growth .let’s discuss how to reach your goals

The feeling of waking up and getting ready to go to work and arriving at your office VS Waking up in your shorts press a button and start your business day is way different. The office always wins when it comes to productivity and driving performance on a team level. I love this interview, Clint is really open and honest which reflects why Unifin is such a great company. Great Leader always develop a great team.

Now this is a sales approach that works in a small industry. Solving problems and soft selling to hand-in-hand.

What a great discussion about artificial intelligence and the realistic use cases in receivables management. I learned a lot from this!

I really enjoyed this discussion. David has an interesting perspective on the industry.

Leading organizational change can feel like moving mountains. This episode offers some interesting insights into how to get the ball rolling and how to divide up the work of communicating the message, while not losing to the game of telephone.

This is such a unique conference. The environment at this show breeds unique organic networking opportunities.

Some interesting insights into what's new with Latitude by Genesys.

This is one of my all-time favorite episodes!

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Question: Where could I find industry standards for call centers metrics. I want to know how service level expectations have evolved over that last 10-20 years. Before GOS% was 85% for 30 secs ASA. With technology providing first call resolution, and more difficult calls are what stay, how has it evolved?

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Thank you for sharing!