Without Delta's employees helping me when I was injured in Germany I wouldnt have made it home. I will always love Delta Airlines. I had been injured during my trip at our hotel trying to get into a rental van to go to the airport and the hotel luggage loader called Delta who sent out their own van for me and my friend. When we arrived at the airport they had a personal wheelchair there for me with someone dedicated to guiding me along. He stayed with me until it was time for the plain to load a nd took me into it. He even went and got us snacks before we loaded. THEN when we got back to Phoenix,there was someone there with a wheelchir to take me home and a Delta van to take us there. He also helped me get into my apartment and settled me into my lovely soft chair. There was my building's security to carry my luggage in too. I will always tell everyone of Delta's care and kindness. They're just the best.
The only thing Delta is good at, is their social media department that creates bots like these that give these type of comments to videos and then upvote them.... come on Delta we are not idiots
I flew Delta One last year after upgrading from PE for $499. I got a deal!From JFK to Athens. It was a positive experience for me except my door kept opening. The lie flat seat wasn’t that comfortable. It should have a better cushion. All the food was so good. No complaints there. Thanks Dan for your honest opinion.
@@JimboJetset86The seat is a cubicle. It probably was a Boeing they prefer to fly those over water, if the door to the plane opened one time they are making everyone sit down and buckle up while they have an emergency landing.
As someone who flies a lot of the U.S. domestic airlines, I'll offer some input. Of the big three (Delta, United, American), I always prefer Delta. Your criticisms are accurate--Delta does not have the best food and their equipment is on the older side. However, what keeps bringing me back is the service level. Delta employees up and down the line are just *nice*. They are generally professional and helpful while being cordial and friendly. That right there earns my loyalty. No one goes to an airline for the excellent meal. Sure, United's meals are a tad better, but you're not flying because you want a superb dining experience--save that for a Michelin restaurant on the ground if you're looking for a gastronomic delight. Delta was always known for the best IFE, but I think United is passing them in that category, too. Still, who needs 3-5 hours of grumpy, prickly flight attendants when you can fly Delta?
These are my thoughts as well. I typically only fly domestic and always choose Delta because of their service. I've flown United, AA, Southwest, and Alaskan also. Alaska used to be the superior airline but that is not the case anymore. I'll be flying Delta PE to London in a couple weeks. We'll see how that goes. VA was recommended but I wasn't able to work that out.
@@JeanClaudeCOCO the most embarrassing airline, with 100 year old flight attendants and stale food. Let alone the deteriorating airports, more like a national embarrassment.
I’m a former loyal Delta customer that is deciding to be a free agent due to its massive miles devaluation and overly inflated prices. As an American living abroad there are so many quality options at more affordable prices outside of SkyTeam.
my best delta experience was definitely flying from incheon to detroit! it was on the a350 and i was fortunate to get a delta one suite! Unlike the european routes, this one had a mattress pad which doubles as lumbar support and its a suite so theres doors for privacy. The cabin is beautiful and i swear, delta's korean menu is the best flight food ive ever had! Its a must try. Only downside was the poor flight attendant service but thankfully its not a common occurrence on delta
We have flown Delta one a few times. There are actually 7 different Delta Ones and it makes a difference on which plane you are flying. We are actually flying the 767-400 next week and the A330 on the return.
I’m surprised you didn’t go to the exclusive Delta One check-in at LHR? Beautiful waiting area and private security. Makes the LHR experience so much better.
I flew Delta One a few months ago from Capetown, SA to Atlanta on the Airbus A350-900. The seat was really nice with a nice clean mattress pad for lying flat. Anyway, It wasn't great but it was comfortable enough for a 15 hour flight!
13:37 You complained about drink selection on board. The Menu had : Grey Goose Vodka Dewar's Blended Scotch Glenfarclas 12 Single Malt Scotch Woodford Reserve Bourbon Whistlepig Rye Jack Daniel's Single Barrel Select Plus to that they had a Brut Champagne, a Tawny Port and a Rose wine. Now this selection on an American airline in Business Class seems above average.
Dan does a fantastic job with his videos. My question to everyone is thus: With so many variables, how can anyone ascertain the jist of one airline over another? The variables are: caterers by city, airports, construction, ground handling, changes day to day on everything, aircraft type and age and airline flights that change crew often. One particular flight might be wonderful one week, atrocious the next. Its a mixed bag vortex of possibilities.
You make a great point Norman! My reviews are to give people a good idea of the product available and all it includes so that they may make a better informed decision rather than going in blind.
Dan-I love to watch travel videos just to dream. Your videos are my favorite! You’re very articulate, the music isn’t annoying and most importantly, you don’t jerk the camera around 🤢🤢. Thank you!
As someone in the USA who flies a lot domestically, Delta has the best US experience and also the best app for when things go wrong (weather, air traffic, or mechanical). That’s very important for shorter haul domestic flights when there are a lot more frequencies in flights, split flights, and alternative destinations.
IDK. The ONE thing United has going for its app. I'd def give United's app a slight edge over DL. Everything else is a Delta win... especially with the KILLER (looking) new One lounge at JFK.
I also love flying delta over any other US airline, but I have to say their app can use some serious help. In my experience AA more often than not has a way better app, especially dealing with delays/cancellations, status updates, and reviewing your trip. (That’s probably the only good thing I can say about AA).
Delta really is the best airline here in the US, Dan. I'm physically disabled, and the gate employees are always very gentle with me. Most of the time, Im just hopping up and down the East Coast, so Im either on an RJ900 or E175. If I am flying economy, I frequently get a free upgrade to Comfort Plus, which is very cushy. The flight attendants are always so good to me, and will give me plenty of refills on whatever I'm drinking, and also sneak me extra snacks. I love Biscoffs! Delta also has the best on time rate, and they rarely, if ever, lose your luggage.(which is more than I can say for the other airlines) All the cabin crew I've met have been very friendly and professional. I would fly Delta anywhere!
I too have been very impressed with Delta's service for those with disabilities. I traveled with my grandmother that has dementia and is in a wheel chair and they were amazing at every step of the process. At one point I had to use the restroom and my grandmother got agitated being alone for even a minute. When I came back a kind FA was sitting with her helping her do her crossword puzzle and getting her to laugh. Truly a wonderful experience.
Except Atlanta, then they STEAL your luggage. Happened to a friend of mine on the way to Paris. Had a hell of a time with them and Air France, who was handling that leg since each blamed each other. Turns out it was definitely Delta. The bag never left the US, and was eventually delivered back to her home address in California. But with all the important contents missing.
Air France FA’s are also incredibly rude. If you book through Delta, you may think you’re on their flight, but if it’s to Europe pretty good chance they’ve booked you on AF.
@@briansguy that is extremely rare, especially in Atlanta. They may be the world's busiest airport, but they're also the most efficient. I've been through Atlanta. They are very good at their jobs.
If you are ever changing terminals at Heathrow with luggage in your hands, you can take the Heathrow express, Piccadilly or Elizabeth Lines to change terminals as well.
I didn't know that Delta owns 49% of VA! I'm flying to Rome using Delta ! Flew VA a couple of times EWR/London. And as I go through my stuff from my LAST flight on VA in 1992 I find a have 2 complete "comfort kits" that were given out to economy back then! (a bag, eye mask, headphones, foot socks, comb, earplugs and wipe). This time it's a hellish trip from El Paso connecting in Atlanta where I've elected for a long layover (about 7 hours) versus a 1.5 hour connection. Coming back from Rome, it's the same 1.5 hour connection, so I called and they offered me "wheelchair assist)...and it turns out it's for ALL the flights. I probably will only need the one for the return connection and I do have Global Entry, so fingers crossed I make it to El Paso by 10:15 PM. I've found their customer service very good so far. AND, I chose Premium Economy so fingers crossed!
Virgin Atlantic is my most favourite airline they’re so much better than BA and actually around the same price from where I live in Mumbai, flew on their odd 787 upper class. Wonderful experience, their lounge is practically your own airport
Delta is always good out of all US airlines any day. I have flown with them many times in Economy & my experience has been always great. Looking forward to try out Delta One some day.
I don’t know but they are the only thing in Heathrow that are not a mess . They have plenty of staff, you can order a complete breakfast and they serve it to you. Just great service, I’ve been in this lounge 7 times. This is in Heathrow only though, LAX has a shared lounge which is mediocre at best. One more thing, when we arrived by taxi at Heathrow they have a private Virgin check in ( and Delta) and we were walked up to security fast trac - very cool !
Its a good one but no more haircuts and spa. THey used Covid as the excuse to get rid of them and not bring them back. Its a huge club and I find the food and service great in there. For me one of the best clubs in the world.
I recently flew Delta one and yes while the seating and accommodation is a cut above. Flying United Polaris comes with much better service in my personal opinion. I also prefer the United layout as well. Great video!
Flew Polaris SFO-ZRH two weeks ago and can't confirmed. No smiles, no thank you or please. Found a used toothbrush in the storage below the screen. Gave it to the FA and she looked annoyed. Far from apologizing or anything like that. Requesting the grilled cheese midflight also had the "why are you making me work" attitude.
@@doktorjohnwatsonIt really is a hit or miss with United. You can either get exceptional service with fantastic crew and a clean airplane, or you can have an experience like yours. It would be better if there was more consistency
@@doktorjohnwatsonthat is so weird but not shocking, and I speak from having had some of the best service anywhere on United. On the big 3, I’ve seen service be both great and dismal , depending on the flight. While I love United, They should have absolutely been better on your United flight, no question.
I always fly Delta inside the US Internationally, they are a second or third choice. This is mostly because they don’t fly into some of my destinations (like Phnom Penh), so I go with airlines where I don’t have to switch around, often with different classes of service Honestly, if Delta could get me all the way to PP in Delta One, I’d do it and be delighted
I just flew in DL A350 from CDG to ATL in DL1 and let me tell you the seat SUPERB, so the Missoni Amenity Kit, the AK you received is the Premium Y Class no DL1 and the food was just OK.
For business class flights I’ve only flown VA Upper Class in a 787-9 (herringbone seat style) and A350 (newer seats). Since I fly mostly Delta domestically, I’d like to try Delta One. I really appreciate your honest takes and the self awareness that some negatives might just be your preferences and could be fine for others.
Hi Dan, I love flying with Delta. I with them when traveling back to England from Minnesota. Also flew with them to Kauai a few times on their a321neo planes. I think Delta is probably the U.S.' best airline in my opinion. Thanks for sharing
Thing about Delta One seats is that they vary quite a bit in size and features between different aircraft types. The 767 has one of the older, smaller versions of the Delta One seats, though I’m pretty sure the seat covers are mostly new.
Delta has cut back a bit on service since covid, especially in economy. Before then I'd put them up there with the best European airlines, maybe even some Asian ones. And although they're still awesome, the same can't be said about them anymore
Thanks for always sharing your honest reviews. Not surprised FA attitude and comments like that, I always try to fly Asian based carriers for better service
Hey Dan ! I have been following you for years. Just wanted to let you know that you look great these days - I think the beard really suits you and that you seem really happy! Keep enjoying !! 🫂🥰 love your channel
0:33 nah that's pretty accurate of Delta fans. And this is coming from an (outgoing) Platinum Medallion 😅 Also, you're welcome for the amenity kit 🤣 Great review!
I flew Delta one from Amsterdam to Detroit…I booked four seats as far in advance as I could, I think 9 months…they gave away my PRIMO seats on the odd rows to seat other grown men and moved my children to aisle seats…I won’t fly with them ever again! The Dutch people were trying to shame me when I became furious about this. The gate agents were awful.
Was in Delta One round trip CLT to Europe (10 hour flight) in 2017 and it was AMAZING. I’m 5ft and the seat was roomy and comfortable. Food was great, had best steak of my life over Greenland.
I agree with your assessment of UA #1 in bedding, and AA not so good most of the time. In fairness, in my experience, the better flight experiences on US carriers can be had on transpacific flights. NY-Tokyo, especially (lots of finance guys flying back and forth every week - that's twice a week to/from NY), but also SFO or LAX to HKG, SZX, PEK or SIN. I find this to be true of European carriers as well: their best products are the routes to SE and NE Asia, not transatlantic.
Flew Delta in this cabin between BOS-LHR on the 767-400 and the only thing that made it seem like it was an older plane was that it’s a bit nosier in the cabin than newer aircraft. The seat and product overall were great though. Definitely the best business class of all the American legacy carriers. Great Review 👍
I've flown Delta One twice, once from Detroit to Honolulu and the second from Detroit to Kahului, Maui. Both were more than worth it for such long flights. Great food and service, comfortable seating/bed and privacy.
I agree with you as an American, I love Emirates First Class, Korean Air First Class, Singapore First Class, Lufthansa First Class, Etihad Presidential Suits❤❤️❤️
I absolutely hate flying. It’s gives me the worst anxiety. But I absolutely love you. I’m so invested in all your videos. Your so informative, knowledgeable and I can sit and listen to your voice all day everyday. Honestly keep up the great work you’re amazing. Xx
Although I have moved to OneWorld carriers, but I found Delta to have really amazing cabin crew on Delta business class. They had a nice option to get them to serve all the food at once.
That's why I always choose any juice but Orange. Apple, is always consistent but as you said Orange Juice can be extremely hit and miss. Mostly it's a miss.
Check the type of plane before opting for even rather than odd. I have D1 tickets on an Airbus and the odd numbered seats are closer to the window. It really differs depending on the type of plane.
I appreciate your videos because your diet and travel style really tests airlines services all around. That being said, I think because most people don't have the same needs as you, we get to enjoy a lot of other aspects of airlines that you won't and probably enhances our experiences vs yours. Thank you for another great video.
Thanks Dan for your great review! I agree with your conclusion as well. I usually fly from JFK to LHR or CDG and always pick Virgin or AF over Delta: seat comfort, service and food are consistently better on these two airlines versus Delta. I can somewhat understand how some people get so excited about Delta since they were the first US airline to drastically revamp their product and experience 15 years ago. But others like United have now caught up and are doing even better, especially in terms of seat comfort and cabin consistency. That said if they can command higher fares with a rather average product and get away with their subpar Skymiles program, they're probably the smart ones! I'm just wondering for how long they can maintain that premium reputation in the US market. Time will tell...
In the past several year, I’ve done one domestic and one international delta flight. I didn’t recognize the food on the international flight. Didn’t see the FA very often. BUT, for me, I travel using points the most. I always compare AA, United and Delta. Delta, always wants the most points for the same flights by a lot. This is especially for business class. On the average, it’s at twice to three times more. AND, no the difference in service, the seats or anything else is the worth using the points.
As a Delta SNOB (LOL) and 100% agree with you. I am US based so they are my go-to carrier in the US. For me I am 100% the guy who tells people to fly Delta and sometimes I get that look like oh you have money however I like you Dan are a points guy and play the system in the way they have designed it. I'm all over Delta with the cards and work to earn Platinum each year. I am so close again this year. Missed it last year but think I will get it done soon. However, I am a Singapore SNOB when it comes to my international flights. San Fransico, Newark, and JFK are my choices to get me over to Singapore each year. Same flight on the way back. They have taken care of me and I love to work at redeeming points with Singapore. Nothing like the 19 hour flight! Delta and Singapore are the only carries I have flown over the ocean.
It looks to me like that last row would suck on Delta One - 9th row looks close to the bathrooms but not sure if one side is better than the other.....looks like it's on the 9D side @18:15
I flew delta one because I got upgraded from Shanghai to Detroit, the seat was amazing and the flight attendant was super nice. The food was surprisingly good but that was probably because the flight was catered by china southern
Love your work, Dan. Any chance you may create a matrix of all the elements for the airlines & classes? I reckon a lot of people would like to know, so they can help to choose based on their priorities (seat, food, service, etc).
I'm not a Delta fan, and don't fly them much, but that's mainly because I'm near a United hub (Dulles airport), which of course offers more nonstops than any other airline. I do like United Polaris, its a pretty good product.
7:01 So is getting to see one as I had the opportunity see the Boeing 767-400ER carrying the Emir of Bahrain at DXB, which, fun fact, is the only B764 that is not operated by Delta or United 😮
I live in Atlanta, so Delta is by far the best bet for a huge number of daily flights. They are generally on-time with pleasant staff. It’s not perfect, but I’ll take it over some of the nightmares I’ve had on American.
Great Review. I just flew on the Delta A350 from Athens to Atlanta, unfortunately I was in Main Cabin since it was booked the day before and a full flight. We will be flying Virgin Atlantic Upper Class to London In October and flying back in Delta One from Rome on their A330 Neo.
I want to hear your thoughts on Air Canada. It’s the only airline i’ve flown, and I’ve had a good experience. I’m not sure if it’s just been me getting lucky and having genuinely good AC experiences, or if my standards are just that low that it makes Air Canada look good.
I'm flying Delta One Suites from Detroit to Tokyo-Haneda in a week. Super excited. Too bad It's not out of JFK or LAX where I could access the lounges...but who knows what I'll experience.
I am headed to Japan in 3 weeks from the US. I’m flying into Osaka and out of Haneda. I’m trying out the long haul premium economy from ATL - ICN on their A350 Same class on the return but HND - LAX on the A330neo. Considering the delta one upgrade is the same price as my purchase price I think I’ll pass. Thoughts?
As someone observing from the other side of the world, it seems United is fast catching up with Delta’s hard product and their consistency too. If I were traveling in the states and had the choice, I’d feel most confident choosing Delta based on general consensus
I agree with the width of the laydown seats, they could be wider. The mattress pads will come eventually, look how long it takes for some things to get into motion. Delta is the first and only airline that gives their flight attendants boarding pay. United America are still fighting for this 1.5 years after Delta got this. I don't understand why this happens, but once you have a preordered special meal and your original flight is canceled, your special meal doesn't follow your new itinerary. Is something wrong with the computer system, or is it, in your case, switching to another airline? I like how you describe the reality of your flying experience. You don't leave out what is good and what is bad. Delta is an excellent carrier in the US, usually with the most on-time flights and the fewest cancellations.
I’m flying this aircraft type very soon with Delta from Edinburgh to Boston, really looking forward to it! If you’re ever in Scotland again, consider flying in/out of Edinburgh, as Delta, Virgin, United and JetBlue all serve Edinburgh!
I flew this seat not too long ago and honestly it's a little narrow for an overnight flight in my opinion. I was on it as a 4 hour domestic (non Delta One) and it worked great. But I feel like I would have a lot of trouble sleeping on this.
Dan- I was just talking to my wife about the Delta cabins vs American and some others. THe Delta cabin even on an older 737 I flew this week was very well put together. The fit and finish. I could see new carpeting , the screens for customers in first and coach etc. Its a feeling I get on the majority of my Delta flights, domestic or international. I have not flown them much international in a long time. I do fly Virgin but only on the NEO flights in Upper Class. The old seats on the other VIrgin planes suck in Upper class. When Virgin got the 787 I could not believe they installed the old crummy Upper class seats on that plane.I got slippers on American going to Sydney First lass two weeks ago. Free WIFI is on all domestic flights also. I fin the speed to me ok overall. Delta free WIFI not American or United.
You HAVE to try Air India's new A350! The service and product is SO MUCH better, and They've just started international routes from Mumbai and Delhi to Dubai. They also fly quite a few domestic routes with the A350 as well!
I liked the post-flight 2-cents on DL/UA/AA and you’re totally right. If you can get from A to B safe and mostly satisfied, that’s as good as it gets. Above and beyond will come few and far between.
Without Delta's employees helping me when I was injured in Germany I wouldnt have made it home. I will always love Delta Airlines. I had been injured during my trip at our hotel trying to get into a rental van to go to the airport and the hotel luggage loader called Delta who sent out their own van for me and my friend. When we arrived at the airport they had a personal wheelchair there for me with someone dedicated to guiding me along. He stayed with me until it was time for the plain to load a nd took me into it. He even went and got us snacks before we loaded.
THEN when we got back to Phoenix,there was someone there with a wheelchir to take me home and a Delta van to take us there. He also helped me get into my apartment and settled me into my lovely soft chair. There was my building's security to carry my luggage in too.
I will always tell everyone of Delta's care and kindness. They're just the best.
The only thing Delta is good at, is their social media department that creates bots like these that give these type of comments to videos and then upvote them.... come on Delta we are not idiots
@@giorgosurbanso this didn’t actually happen? This is a bot created by delta? I knew it was way too good to be true
delta sucks
@@bilyonarelifestile2226 Not in my eyes. Period.
i aint readin allat
I flew Delta One last year after upgrading from PE for $499. I got a deal!From JFK to Athens. It was a positive experience for me except my door kept opening. The lie flat seat wasn’t that comfortable. It should have a better cushion. All the food was so good. No complaints there. Thanks Dan for your honest opinion.
Door kept opening? Was it a Boeing?
@@JimboJetset86the door of her seat 😂
@@JimboJetset86The seat is a cubicle. It probably was a Boeing they prefer to fly those over water, if the door to the plane opened one time they are making everyone sit down and buckle up while they have an emergency landing.
As someone who flies a lot of the U.S. domestic airlines, I'll offer some input. Of the big three (Delta, United, American), I always prefer Delta. Your criticisms are accurate--Delta does not have the best food and their equipment is on the older side. However, what keeps bringing me back is the service level. Delta employees up and down the line are just *nice*. They are generally professional and helpful while being cordial and friendly. That right there earns my loyalty. No one goes to an airline for the excellent meal. Sure, United's meals are a tad better, but you're not flying because you want a superb dining experience--save that for a Michelin restaurant on the ground if you're looking for a gastronomic delight. Delta was always known for the best IFE, but I think United is passing them in that category, too. Still, who needs 3-5 hours of grumpy, prickly flight attendants when you can fly Delta?
These are my thoughts as well. I typically only fly domestic and always choose Delta because of their service. I've flown United, AA, Southwest, and Alaskan also. Alaska used to be the superior airline but that is not the case anymore. I'll be flying Delta PE to London in a couple weeks. We'll see how that goes. VA was recommended but I wasn't able to work that out.
They're not Singapore or Etihad, but out of the American legacy airlines they're definitely the best.
True say I really like them compared to the others better than BA too
Still an American Airline though…….
@@abdullak7023yes they’re proudly American, and the most successful airline in the world.
@@JeanClaudeCOCO the most embarrassing airline, with 100 year old flight attendants and stale food. Let alone the deteriorating airports, more like a national embarrassment.
@@abdullak7023I get it your kinda man full of hate
Top tip - get to heathrow via the elizabeth line. Way more frequent, fast, and less expensive.
Yes I agree but I think he wanted it get there non stop. So lizzy line will take some time.
I’m a former loyal Delta customer that is deciding to be a free agent due to its massive miles devaluation and overly inflated prices. As an American living abroad there are so many quality options at more affordable prices outside of SkyTeam.
I switched airlines this year. I said goodbye to Delta after 20 years of loyalty
@@hectormorales2063to what?
Agree
Same here.
I quit skyteam last month as the new year begins. Switching to Qatar/OneWorld now
my best delta experience was definitely flying from incheon to detroit! it was on the a350 and i was fortunate to get a delta one suite! Unlike the european routes, this one had a mattress pad which doubles as lumbar support and its a suite so theres doors for privacy. The cabin is beautiful and i swear, delta's korean menu is the best flight food ive ever had! Its a must try. Only downside was the poor flight attendant service but thankfully its not a common occurrence on delta
We have flown Delta one a few times. There are actually 7 different Delta Ones and it makes a difference on which plane you are flying. We are actually flying the 767-400 next week and the A330 on the return.
I’m surprised you didn’t go to the exclusive Delta One check-in at LHR? Beautiful waiting area and private security.
Makes the LHR experience so much better.
I flew Delta One a few months ago from Capetown, SA to Atlanta on the Airbus A350-900. The seat was really nice with a nice clean mattress pad for lying flat. Anyway, It wasn't great but it was comfortable enough for a 15 hour flight!
13:37 You complained about drink selection on board.
The Menu had :
Grey Goose Vodka
Dewar's Blended Scotch
Glenfarclas 12 Single Malt Scotch
Woodford Reserve Bourbon
Whistlepig Rye
Jack Daniel's Single Barrel Select
Plus to that they had a Brut Champagne, a Tawny Port and a Rose wine.
Now this selection on an American airline in Business Class seems above average.
Dan does a fantastic job with his videos. My question to everyone is thus: With so many variables, how can anyone ascertain the jist of one airline over another? The variables are: caterers by city, airports, construction, ground handling, changes day to day on everything, aircraft type and age and airline flights that change crew often. One particular flight might be wonderful one week, atrocious the next. Its a mixed bag vortex of possibilities.
You make a great point Norman! My reviews are to give people a good idea of the product available and all it includes so that they may make a better informed decision rather than going in blind.
Personally I go for customer service, comfort and food. Simple 😂😂😂
Dan-I love to watch travel videos just to dream. Your videos are my favorite! You’re very articulate, the music isn’t annoying and most importantly, you don’t jerk the camera around 🤢🤢. Thank you!
As someone in the USA who flies a lot domestically, Delta has the best US experience and also the best app for when things go wrong (weather, air traffic, or mechanical). That’s very important for shorter haul domestic flights when there are a lot more frequencies in flights, split flights, and alternative destinations.
IDK. The ONE thing United has going for its app. I'd def give United's app a slight edge over DL. Everything else is a Delta win... especially with the KILLER (looking) new One lounge at JFK.
I also love flying delta over any other US airline, but I have to say their app can use some serious help. In my experience AA more often than not has a way better app, especially dealing with delays/cancellations, status updates, and reviewing your trip. (That’s probably the only good thing I can say about AA).
Delta really is the best airline here in the US, Dan. I'm physically disabled, and the gate employees are always very gentle with me. Most of the time, Im just hopping up and down the East Coast, so Im either on an RJ900 or E175. If I am flying economy, I frequently get a free upgrade to Comfort Plus, which is very cushy. The flight attendants are always so good to me, and will give me plenty of refills on whatever I'm drinking, and also sneak me extra snacks. I love Biscoffs! Delta also has the best on time rate, and they rarely, if ever, lose your luggage.(which is more than I can say for the other airlines) All the cabin crew I've met have been very friendly and professional. I would fly Delta anywhere!
I too have been very impressed with Delta's service for those with disabilities. I traveled with my grandmother that has dementia and is in a wheel chair and they were amazing at every step of the process. At one point I had to use the restroom and my grandmother got agitated being alone for even a minute. When I came back a kind FA was sitting with her helping her do her crossword puzzle and getting her to laugh. Truly a wonderful experience.
@@udubeats4543 one of the many, many reasons I'm so loyal to Delta. I'll be flying with my Delta peeps in just a couple of weeks!
Except Atlanta, then they STEAL your luggage. Happened to a friend of mine on the way to Paris. Had a hell of a time with them and Air France, who was handling that leg since each blamed each other. Turns out it was definitely Delta. The bag never left the US, and was eventually delivered back to her home address in California. But with all the important contents missing.
Air France FA’s are also incredibly rude. If you book through Delta, you may think you’re on their flight, but if it’s to Europe pretty good chance they’ve booked you on AF.
@@briansguy that is extremely rare, especially in Atlanta. They may be the world's busiest airport, but they're also the most efficient. I've been through Atlanta. They are very good at their jobs.
Thank you for the Delta One Review! My husband is a Captain Pilot at Delta! We appreciate your opinion! You are the best❤
If you are ever changing terminals at Heathrow with luggage in your hands, you can take the Heathrow express, Piccadilly or Elizabeth Lines to change terminals as well.
I didn't know that Delta owns 49% of VA! I'm flying to Rome using Delta ! Flew VA a couple of times EWR/London. And as I go through my stuff from my LAST flight on VA in 1992 I find a have 2 complete "comfort kits" that were given out to economy back then! (a bag, eye mask, headphones, foot socks, comb, earplugs and wipe). This time it's a hellish trip from El Paso connecting in Atlanta where I've elected for a long layover (about 7 hours) versus a 1.5 hour connection. Coming back from Rome, it's the same 1.5 hour connection, so I called and they offered me "wheelchair assist)...and it turns out it's for ALL the flights. I probably will only need the one for the return connection and I do have Global Entry, so fingers crossed I make it to El Paso by 10:15 PM. I've found their customer service very good so far. AND, I chose Premium Economy so fingers crossed!
2-3-2 sounds like the perfect plane.
Virgin Atlantic is my most favourite airline they’re so much better than BA and actually around the same price from where I live in Mumbai, flew on their odd 787 upper class. Wonderful experience, their lounge is practically your own airport
I live in London, I always fly Virgin to meet my family in Delhi.
Delta is always good out of all US airlines any day. I have flown with them many times in Economy & my experience has been always great. Looking forward to try out Delta One some day.
Virgin Atlantic club house is exceptional, by far the best in its class
What's it like compared to United Polaris lounges?
I don’t know but they are the only thing in Heathrow that are not a mess . They have plenty of staff, you can order a complete breakfast and they serve it to you. Just great service, I’ve been in this lounge 7 times. This is in Heathrow only though, LAX has a shared lounge which is mediocre at best. One more thing, when we arrived by taxi at Heathrow they have a private Virgin check in ( and Delta) and we were walked up to security fast trac - very cool !
@@pgotchae I dont agree with that. The lounges in terminal 2 are not bad, especially Singapore and United.
Its a good one but no more haircuts and spa. THey used Covid as the excuse to get rid of them and not bring them back. Its a huge club and I find the food and service great in there. For me one of the best clubs in the world.
Complete agree the clubhouse is brilliant
Great job Dan! Bravo! You always inform my travel decisions. You’re our go-to. Thanks for what you do.
My pleasure! So glad I can help 🙏
The 767-400 is literally one of my favourite planes
Especially when you need a Delta 777 substitute..still mad about that one
Flew one two years ago! Munich to Atlanta. The only complaint I have is how loud it is compared to alot of other widebodies.
Only 38 -400 were ever built.
Delta ordered it to be a domestic replacement for the L1011
why is it better than an A350 or A380?
The 767-400 is an iconic workhorse on transatlantic routes and that Delta service looks genuinely amazing.
My last D1 flight did have a mattress pad which I appreciated. I thought the food and wine were good. The cabin stewards were friendly and helpful.
I really hope you make a video about the A350-1000 VA trip, to anywhere lol. I am waiting for it!
I recently flew Delta one and yes while the seating and accommodation is a cut above. Flying United Polaris comes with much better service in my personal opinion. I also prefer the United layout as well. Great video!
Flew Polaris SFO-ZRH two weeks ago and can't confirmed. No smiles, no thank you or please. Found a used toothbrush in the storage below the screen. Gave it to the FA and she looked annoyed. Far from apologizing or anything like that. Requesting the grilled cheese midflight also had the "why are you making me work" attitude.
@@doktorjohnwatsonIt really is a hit or miss with United. You can either get exceptional service with fantastic crew and a clean airplane, or you can have an experience like yours. It would be better if there was more consistency
@@doktorjohnwatsonthat is so weird but not shocking, and I speak from having had some of the best service anywhere on United. On the big 3, I’ve seen service be both great and dismal , depending on the flight. While I love United, They should have absolutely been better on your United flight, no question.
I always fly Delta inside the US
Internationally, they are a second or third choice.
This is mostly because they don’t fly into some of my destinations (like Phnom Penh), so I go with airlines where I don’t have to switch around, often with different classes of service
Honestly, if Delta could get me all the way to PP in Delta One, I’d do it and be delighted
I just flew in DL A350 from CDG to ATL in DL1 and let me tell you the seat SUPERB, so the Missoni Amenity Kit, the AK you received is the Premium Y Class no DL1 and the food was just OK.
Delta is my favorite US airlines.
Great content as always.
Keep it up.
Thanks a ton!
The wonderful Jeb Brooks has an in-depth video that's not too old regarding the 7 or so different Delta One products available, there's so many.
I recall that the musician Deadmau5 said after they lost his stuff that Delta is an acronym for Don't Even Like This Airline. Guess they improved.
shoutout to oskar for getting b-roll of you walking up the aisle filming
Dan that comment about the table clothes needed to be said!!!!! what is up with that? 😂
For business class flights I’ve only flown VA Upper Class in a 787-9 (herringbone seat style) and A350 (newer seats). Since I fly mostly Delta domestically, I’d like to try Delta One. I really appreciate your honest takes and the self awareness that some negatives might just be your preferences and could be fine for others.
Hi Dan,
I love flying with Delta. I with them when traveling back to England from Minnesota. Also flew with them to Kauai a few times on their a321neo planes. I think Delta is probably the U.S.' best airline in my opinion. Thanks for sharing
Thing about Delta One seats is that they vary quite a bit in size and features between different aircraft types. The 767 has one of the older, smaller versions of the Delta One seats, though I’m pretty sure the seat covers are mostly new.
Delta has cut back a bit on service since covid, especially in economy. Before then I'd put them up there with the best European airlines, maybe even some Asian ones. And although they're still awesome, the same can't be said about them anymore
Need to do a review on the A350-900. Fully private suite!
Thanks for always sharing your honest reviews. Not surprised FA attitude and comments like that, I always try to fly Asian based carriers for better service
Many of us love Delta because of their operational excellence. They are an onetime machine
I happen to love hearing a cabin crew who are relaxed and enjoy working with one another.
I agree to an extent, but those comments seem a little trashy.
I am flying Delta One in a few months. It's my first time! Thank you for your review.
Hope you enjoy it!
Hey Dan ! I have been following you for years. Just wanted to let you know that you look great these days - I think the beard really suits you and that you seem really happy! Keep enjoying !! 🫂🥰 love your channel
What's going on with the teeth though? 😁
Thank you so much 🙏
Always the best reviews. And the best airline reviews channel.!
Thanks so much 🙏
0:33 nah that's pretty accurate of Delta fans. And this is coming from an (outgoing) Platinum Medallion 😅
Also, you're welcome for the amenity kit 🤣
Great review!
Thanks Juan hahaha🙏🤣
That is a very pretty cabin. I always like the 1x2x1 configuration for business class.
That beard looks good on you!
I flew Delta one from Amsterdam to Detroit…I booked four seats as far in advance as I could, I think 9 months…they gave away my PRIMO seats on the odd rows to seat other grown men and moved my children to aisle seats…I won’t fly with them ever again! The Dutch people were trying to shame me when I became furious about this. The gate agents were awful.
Was in Delta One round trip CLT to Europe (10 hour flight) in 2017 and it was AMAZING. I’m 5ft and the seat was roomy and comfortable. Food was great, had best steak of my life over Greenland.
11:00 the Qantas 787-9 from my home city of Perth.
You gotta try that one. QF9/10 the World’s Third Longest Flight
I agree with your assessment of UA #1 in bedding, and AA not so good most of the time. In fairness, in my experience, the better flight experiences on US carriers can be had on transpacific flights. NY-Tokyo, especially (lots of finance guys flying back and forth every week - that's twice a week to/from NY), but also SFO or LAX to HKG, SZX, PEK or SIN.
I find this to be true of European carriers as well: their best products are the routes to SE and NE Asia, not transatlantic.
I've been waiting for this one. I took delta Economy last week and it wasn't that bad
Flew Delta in this cabin between BOS-LHR on the 767-400 and the only thing that made it seem like it was an older plane was that it’s a bit nosier in the cabin than newer aircraft. The seat and product overall were great though. Definitely the best business class of all the American legacy carriers. Great Review 👍
When he was talking about the drink, As a scot i was crossing my fingers like crazy hoping it was IRN BRU.
Me too!
I've flown Delta One twice, once from Detroit to Honolulu and the second from Detroit to Kahului, Maui. Both were more than worth it for such long flights. Great food and service, comfortable seating/bed and privacy.
I was coming from London to New York on the same Virgin flight. Mine also got cancelled. I got rebooked on a later VA flight.
8:57 wait! Who is this stranger that doesn’t wear glasses?? 😂😂😂
I am curious if delta one suites experience will be different
I flew back and forth from Seattle to Asia aboard Delta One for 11 years. I loved it. Would not fly any other airline. Always had a pleasant staff.
I agree with you as an American, I love Emirates First Class, Korean Air First Class, Singapore First Class, Lufthansa First Class, Etihad Presidential Suits❤❤️❤️
Did anyone else catch the clip from that couple with the Spaghetti & Meat Bugs prank!! 😂😂😂😂
the ending was so worth watching!
I absolutely hate flying. It’s gives me the worst anxiety. But I absolutely love you. I’m so invested in all your videos. Your so informative, knowledgeable and I can sit and listen to your voice all day everyday. Honestly keep up the great work you’re amazing. Xx
Thanks so sweet - thank you❤️🥹
Although I have moved to OneWorld carriers, but I found Delta to have really amazing cabin crew on Delta business class. They had a nice option to get them to serve all the food at once.
Good review. Yeah, high-quality service from American Airlines is hard to come by. The food in business class is okay, but it's usually bad in economy
That's why I always choose any juice but Orange. Apple, is always consistent but as you said Orange Juice can be extremely hit and miss. Mostly it's a miss.
Check the type of plane before opting for even rather than odd. I have D1 tickets on an Airbus and the odd numbered seats are closer to the window. It really differs depending on the type of plane.
I appreciate your videos because your diet and travel style really tests airlines services all around. That being said, I think because most people don't have the same needs as you, we get to enjoy a lot of other aspects of airlines that you won't and probably enhances our experiences vs yours. Thank you for another great video.
Thanks Dan for your great review! I agree with your conclusion as well. I usually fly from JFK to LHR or CDG and always pick Virgin or AF over Delta: seat comfort, service and food are consistently better on these two airlines versus Delta. I can somewhat understand how some people get so excited about Delta since they were the first US airline to drastically revamp their product and experience 15 years ago. But others like United have now caught up and are doing even better, especially in terms of seat comfort and cabin consistency. That said if they can command higher fares with a rather average product and get away with their subpar Skymiles program, they're probably the smart ones! I'm just wondering for how long they can maintain that premium reputation in the US market. Time will tell...
In the past several year, I’ve done one domestic and one international delta flight. I didn’t recognize the food on the international flight. Didn’t see the FA very often. BUT, for me, I travel using points the most. I always compare AA, United and Delta. Delta, always wants the most points for the same flights by a lot. This is especially for business class. On the average, it’s at twice to three times more. AND, no the difference in service, the seats or anything else is the worth using the points.
As a Delta SNOB (LOL) and 100% agree with you. I am US based so they are my go-to carrier in the US. For me I am 100% the guy who tells people to fly Delta and sometimes I get that look like oh you have money however I like you Dan are a points guy and play the system in the way they have designed it. I'm all over Delta with the cards and work to earn Platinum each year. I am so close again this year. Missed it last year but think I will get it done soon.
However, I am a Singapore SNOB when it comes to my international flights. San Fransico, Newark, and JFK are my choices to get me over to Singapore each year. Same flight on the way back. They have taken care of me and I love to work at redeeming points with Singapore. Nothing like the 19 hour flight!
Delta and Singapore are the only carries I have flown over the ocean.
It looks to me like that last row would suck on Delta One - 9th row looks close to the bathrooms but not sure if one side is better than the other.....looks like it's on the 9D side @18:15
I flew delta one because I got upgraded from Shanghai to Detroit, the seat was amazing and the flight attendant was super nice. The food was surprisingly good but that was probably because the flight was catered by china southern
Love your work, Dan. Any chance you may create a matrix of all the elements for the airlines & classes?
I reckon a lot of people would like to know, so they can help to choose based on their priorities (seat, food, service, etc).
Great idea, Ben!
I like that you spend more time showing us some of the airport than your older videos. Maybe its me but seems like more airport footage which is fun
I'm not a Delta fan, and don't fly them much, but that's mainly because I'm near a United hub (Dulles airport), which of course offers more nonstops than any other airline. I do like United Polaris, its a pretty good product.
7:01 So is getting to see one as I had the opportunity see the Boeing 767-400ER carrying the Emir of Bahrain at DXB, which, fun fact, is the only B764 that is not operated by Delta or United 😮
I live in Atlanta, so Delta is by far the best bet for a huge number of daily flights. They are generally on-time with pleasant staff. It’s not perfect, but I’ll take it over some of the nightmares I’ve had on American.
United has slippers on all Polaris flights, you just have to ask if it's not a Pacific route. They're always onboard though.
Great Review. I just flew on the Delta A350 from Athens to Atlanta, unfortunately I was in Main Cabin since it was booked the day before and a full flight. We will be flying Virgin Atlantic Upper Class to London In October and flying back in Delta One from Rome on their A330 Neo.
I want to hear your thoughts on Air Canada. It’s the only airline i’ve flown, and I’ve had a good experience. I’m not sure if it’s just been me getting lucky and having genuinely good AC experiences, or if my standards are just that low that it makes Air Canada look good.
I'm flying Delta One Suites from Detroit to Tokyo-Haneda in a week. Super excited. Too bad It's not out of JFK or LAX where I could access the lounges...but who knows what I'll experience.
I am headed to Japan in 3 weeks from the US. I’m flying into Osaka and out of Haneda.
I’m trying out the long haul premium economy from ATL - ICN on their A350
Same class on the return but HND - LAX on the A330neo.
Considering the delta one upgrade is the same price as my purchase price I think I’ll pass. Thoughts?
As someone observing from the other side of the world, it seems United is fast catching up with Delta’s hard product and their consistency too. If I were traveling in the states and had the choice, I’d feel most confident choosing Delta based on general consensus
I agree with the width of the laydown seats, they could be wider. The mattress pads will come eventually, look how long it takes for some things to get into motion. Delta is the first and only airline that gives their flight attendants boarding pay. United America are still fighting for this 1.5 years after Delta got this.
I don't understand why this happens, but once you have a preordered special meal and your original flight is canceled, your special meal doesn't follow your new itinerary. Is something wrong with the computer system, or is it, in your case, switching to another airline? I like how you describe the reality of your flying experience. You don't leave out what is good and what is bad. Delta is an excellent carrier in the US, usually with the most on-time flights and the fewest cancellations.
I love delta! Only got to fly them once on the 717, but it was my best regular flight to date.
I’m flying this aircraft type very soon with Delta from Edinburgh to Boston, really looking forward to it! If you’re ever in Scotland again, consider flying in/out of Edinburgh, as Delta, Virgin, United and JetBlue all serve Edinburgh!
First delta one flight look very cool! Glad to see it wasn't as bad as you thought 😊
When do you fly in Lufthansas new business class?
I flew this seat not too long ago and honestly it's a little narrow for an overnight flight in my opinion. I was on it as a 4 hour domestic (non Delta One) and it worked great. But I feel like I would have a lot of trouble sleeping on this.
DAN, Great video. Do you have any plans to fly Aer Lingus ????
AA provided slippers on my last PHL-LIS trip, I too was surpised as I normally only find it in First or on the LAX-SYD flight.
Sage is a great color on you. And the short sleeve knit is great too
Dan- I was just talking to my wife about the Delta cabins vs American and some others. THe Delta cabin even on an older 737 I flew this week was very well put together. The fit and finish. I could see new carpeting , the screens for customers in first and coach etc. Its a feeling I get on the majority of my Delta flights, domestic or international. I have not flown them much international in a long time. I do fly Virgin but only on the NEO flights in Upper Class. The old seats on the other VIrgin planes suck in Upper class. When Virgin got the 787 I could not believe they installed the old crummy Upper class seats on that plane.I got slippers on American going to Sydney First lass two weeks ago. Free WIFI is on all domestic flights also. I fin the speed to me ok overall. Delta free WIFI not American or United.
Love the Eras Tour sweater
Absolutely. Customer service does make a big difference and earns traveler's loyalty!
You HAVE to try Air India's new A350! The service and product is SO MUCH better, and They've just started international routes from Mumbai and Delhi to Dubai. They also fly quite a few domestic routes with the A350 as well!
I liked the post-flight 2-cents on DL/UA/AA and you’re totally right. If you can get from A to B safe and mostly satisfied, that’s as good as it gets. Above and beyond will come few and far between.