2007 MINI ONE 1.4 Review,Start Up, Engine, and In Depth Tour
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- Опубликовано: 27 фев 2011
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Filmed by: Tomaž Kožar Jesenice
Our Brand New Mini Cooper with Chilli pack and other extras.
I feel it has become important to everyone thinking of a buying a Mini to draw their attention to deficiencies at MINI UK.
Our brand new vehicle was delivered with numerous faults to the front, bonnet, grilles and spats which made it look distorted - the dealership should have put these defects in order before delivery - even after two post delivery opportunities they still failed to do so and on top of that they claimed the vehicle was in perfect condition and that we would not get the standard of finish that we were looking for which we pointed out was only the standard shown in the brochures, can be seen on other vehicles in the showroom and generally on the roadways.
Mini customer service executives Stacey Owen and Zoe Shamrock have shown blind allegiance to the dealership and failed to be customer focused with a balanced view.
However Mini telephone customer service person "Andrew", I believe is in a group with Jamie and John, was extremely helpful and able to look at a balanced situation and suggested that we take the vehicle to another dealership for their appraisal. Then if the alternate dealership agreed with our assessment of the build quality he could look at the matter further. The alternate dealership did agree and undertook some adjustments which were professionally undertaken but also said that if they could have the vehicle for a day they may be able to make further improvements because there were a number of marks that did not line up. A few days later we decided to do book it in with this dealership when it became clear that the original dealership were not going to undertake the modifications and Stacey Owens and Zoe Shamrock were not going to provide any assistance just being obstructive and failing to progress the matter.
The vehicle was taken to the alternate dealership and after a day in their care came out looking good, very much meeting most of our expectations of what we had ordered in a brand new mini. This dealer also pointed out something that we had not seen, that the vehicle had a badly fitted rear offside window and arrangements were made for that that to be rectified and this has now been undertaken.
Whilst the problems with this vehicle stem from a poor build and inspection quality in the factory, clearly very crappy. These problems are, I assume, of a temporary nature due to them being teething problems with the new front detail. What is totally unacceptable is the dealership and its response to the facts, that they failed to observe the problems, failed to rectify them and tried to argue that the poor workmanship was standard and satisfactory.
I understand from the conversation with "Andrew" that the problems should have been taken in hand and resolved by the Mini sales manager but for some reason the service manager deemed himself as the person for this role. This service manager has failed in his duty of care in that his conduct been argumentative and disrespectful to the customer far from the customer service standards that should be experienced at a BMW/Mini dealership and unlike what we have seen at the alternate dealership and that he has failed to be capable of seeing the problems (probably should have gone to Specsavers) before and after delivery and failed to satisfactorily resolve the problems. For the sake of future customers at this dealership it seems to me that this manager should be relieved of his duties because of his poor conduct and capability. In addition to this the dealer principal has failed in his duty to ensure customer satisfaction and listened blindly to the ranting of his service manager failing to correctly and independently ascertain the facts of the situation and really should he be looking after a BMW/Mini franchise with his low service level standards.
When it comes to the Mini customer service executives it is obvious that Stacey Owen and Zoe Shamrock have talked to the service manager but not to the customer, they have failed, unlike Andrew, to provide a balanced service and would question their suitability to be in post.
I do not know what the dealership hopes to achieve with its negative responses, incorrect statements and deceitful comments in the couple of letters that they have they have produced they certainly do not improve their standing in the matter.
I have tried here to simplify the situation here, clearly do not let the excitement of a new car overtake you, check the vehicle thoroughly before paying for it but if you make the mistake do not expect service from Zoe Shamrock at Mini UK, if you are unfortunate to be involved with her and definitely beware of buying a vehicle from a poor quality Stratstone dealership. 
Авто/Мото
A review require a talk through if i'm not mistaken ???
I think this is going to be my first car. I really like it.
U Cant Stop This Person Talking Can You!.. Lol
It's 2006 or later
it sounds like a hoover?
Če bi zraven prodajalec še povedal osnovne podatke in mogoče, mogoče šel na testno vožnjo, kot naprimer part tujih ostalih prodajalcev, ki imajo račun na youtube, potem bi se prodaja kar povečala in še 1. slovenski youtube prodajalec bi bil :)
Its gen one
mini one 1.4 ??? see the fail...
bert vikander why fail is 1.4 any bad or what?
@isstanbullu34 Tnx =)