From Retention to Expansion The Evolving Role of Customer Success in Economic Downturns | EverAfter

This great session delved into the changing landscape of customer success. As economic conditions shifted, companies recognized that customer success needed to extend beyond mere retention. The panel emphasized the emergence of a new era where customer success played a pivotal role in expansions and renewals.
Acknowledging the significant transformation of the world over the past year, the discussion highlighted how the era of relentless growth had given way to a new economic reality. Old customer success playbooks were deemed inadequate. The trusty customer success compass needed recalibration. The panelists were eager to learn from the audience and share experiences. They inquired about how these shifts impacted strategies, whether they were shaking up teams and opening new opportunities.
Find more here: hwww.everafter....
Access all recordings here: www.everafter....
#customersuccess #customerjourney #customerretention