I was in TCCN last week for an oil change. There was one customer who drove from New York city to have an LS that he just bought used for an inspection - he also had a selfie taken with AMD. There was another customer who drove from Sheboygan, WI to have his GX inspected! AMD - world wide celebrity and still very humble!
I have an '89 'Supercharged MR2 that's mint. Even though I have zero problems with the car (I had an engine out refresh done in Sept '23) I would just love to have TCCN inspect it just to be sure. I live in Montreal, Canada so it's a bit of a drive!
I’m sending my 2002 LS to his shop next month for a deep inspection. It has 300k miles and I wanna get it ready to hit 500k, he’s the only person I’d trust with it!
@@jfltechAgreed. Go there if nobody closer can fix it but I mean what's AMD gonna do, try to hire more clones of himself? At some point when you have a rare talent you start teaching as the best way to maximize your reach and benefits to others. That is exactly what this channel is, if only more techs would watch and learn.
What an honorable dealership should have done is this: "Ahmed, put a new rack in our customer's car and send us the invoice. We don't want for the customer to drive 750 miles in an unsafe vehicle." It is not OK to put this veteran in a situation that could cause an accident while returning a vehicle to fix what they should have diagnosed in the first place.
This is the correct answer. I’m a little surprised TCCN let the customer drive it another 750 mi home! Not only could a potential accident injure the driver, but it could possibly injure other drivers. Not very responsible 🤦♂️
To the owner of the van, thank you for your service. To TCCN, thank you for everything you do and for saving the owner of the van thousands of dollars…
I’ve driven 2 of our cars to TCCN from North Carolina, 1 was a serious problem with our Toyota Prius, 2 was the change the timing belt and update the suspension in our LS430. Each time my son and I drove 15 hours and flew back to North Carolina, then flew back to TCCN and drove back to North Carolina. I have ZERO regrets, Ahmed is honest and the whole crew at TCCN works very hard to satisfy their customers 100%. TCCN is a one of a kind shop, I’ve never seen a shop operate like this.
I drove from Charlotte, NC last week to meet AMD at the "RUclipsrs & Coffee" event hosted by Jason and Chicago Auto Pros. I wanted to look AMD in the eyes and thank him personally for all the great work he does AND the burden of doing it all on video! I was a real treat. I have no regrets either! He even signed my 2014 Tacoma!
@@paultennis9414 he likely didn't have to. There are people in his area that do excellent work too. Admittedly they aren't on every corner so it takes some effort to find them, but they most definitely exist. They likely don't have RUclips channels.
This is actually a crazy story. I am glad the dealership acknowledged their mistake and honored the repair. It does not happen often. Best of luck to him!
That will never happen with GM and especially ford ive heard from scores of people claiming the owner wast at falt for their screw ups. clearly narcassitic behavior
@@castorchua I know I remember watching a Scotty Kilmer video where he said a Toyota dealership in America was given the customer a hard time and he said contact the corporate over in Japan
I hope making it good means that A) someone is looking for a new job, B) they covered the airfares and other expenses, and C) the cost of that repair by The Car Care Nut plus some amount of free servicing.
I like to address the elephant in the room, The vehicle owner has spent many a coin with his local dealership and they can't resolve his problem. At his expense, he travels 750 miles to the Specialist, CCN. Admed quickly diagnosed the issue, The owner contacted the dealer which will replace the Rack. Great, Now the owner has to drive back to the dealership service shop another 750 miles, Pay CCN for his service, and take the chance that the Dealer service shop will replace the defective part. ( It's most likely, that another rebuilt Rack is going in. ). The Owner has spent 1500 miles @ 20hrs of driving, Fuel, Food, and two flights. I don't think the dealer will help him with any of his expenses based on their incompetence. If I'm making that drive, and I put in all that effort, Admed is doing the work, NO if and or buts.
Problem is I’m sure neither the dealer nor Toyota would reimburse the owner for yet another rack and labor unless a Toyota dealer does the work. Is it worth it to the owner ? Well it might have been as he’s serious about this van which does look in great shape but the dealer did agree to replace it again and hopefully he pushed for a new rack not a remanufactured rack even if he needed to throw in some cash. It’s a shitty job replacing that thing why risk another remanufactured part? It would be nice to know the dealership in question that failed to diagnose this problem over I guess a year and AMD and his crew figured out in a 1/2 hour or less. Of course “if” the owner had spent some time on Sienna forums he perhaps would of found his answer which is to replace the rack. Perhaps he did and the rack was replaced and didn’t fix it but the crazy loose steering should have been a giveaway that something wasn’t right with the rack. Obviously the stealership missed it also and could have a landslide of horrible comments from RUclips viewers and beyond if it was mentioned. Well duh, of course they will fix it for free or this would get escalated big time. Doesn’t prove them to be any great and honorable dealer in my eyes.
He could talk with the dealership about getting some kind of free services in the future, maybe arrange the sell of the vehicle without paying any commission. Otherwiise he can always take it to the small claims court. He can claim the fuel, lodging, food, plane tickets, etc. The best thing is that he does not need a lawyer for that and usually is very fast. I think he has a good chance to win considering that he has another diagnostic from another shop with the real cause of the issue
Ahmed is a sterling example of an immigrant who has improved America. His work ethic and striving for perfection give the lie to those who believe immigrants are leaches, criminals and losers.
Even the best shops will make mistakes, sometimes catastrophic mistakes, but what separates them from the bad shops is their honesty and integrity in dealing with the situation.
True, but... this is a situation that clearly could end up in court if they resisted, I think they realized that and instead of taking the risk they did the right thing. Had it been 6 months out of warranty I wonder...
Yea, but this situation should have been found by the dealership. Their are many failures here on the dealership on not finding the problem. And while it is an important aspect of honesty and integrity on separating a good vs bad shop, the fact it took so many tries and this was a situation that should have been found fairly quickly, also plays a role in if the dealership is a good or bad one. Especially one that made the vehicle so dangerous to drive. Theirs a lot of questions here on why this was not found that we simply do not know. It points that the dealership is not so great. But their is question on why no one brought up about the steering issue and that this place had found that very quickly. Why did the customer not bring this up as a symptom their vehicle was experiencing. Again, I'm not trying to place blame on the customer because many customers are oblivious to things that are going on. But a good service writer should also know this and should be asking the proper questions. So many fails all around.
I’m glad it worked out for the customer. I have had a similar “Toyota dealership horror story” but it didn’t work as well for me. My local Toyota dealership installed a (warranty recalled) fuel pump incorrectly, which caused my 2019 RAV4 to occasionally (and dangerously) fail during acceleration. For 2 years, we asked and paid them to diagnose the problem - each time being “gaslit”. We were actually told that it was “normal” for RAV4s (to abruptly fail and have service engine warnings when accelerating) and that we had to maintain 50% fuel in our tank at all times to avoid this. Finally, we took the vehicle to a different local Toyota/Lexus dealership; they believed us, didn’t write us off, and diagnosed the problem in 20 minutes. We ended up being out of pocket ~$700, but escalated the problem to Toyota Canada, who recognized our concerns and forced the first dealership to compensate us for not only the repair but the additional diagnoses for which we had been gaslit. (It’s worth noting that the service manager at the first dealership was rather displeased that we had gone to Toyota Canada. But at that point, we’d been ignored for years, and there was no resolution that would likely come from continuing the discussion with them. Not too surprisingly, the service manager tried to “pass the buck”, claiming that it happened “before his time”, which is rather unfortunate since there was no effort to own my problem or rectify the conditions that led to it.)
This sounds more typical of a a Toyota dealership. The one described in the video is behaving as one would when the customer follows up with youtuber with considerable reach.
That's why I call them 'Stealerships'. I don't trust them one iota and find local Independent Toyota/Lexus only shop(s) to work on my 2023 Lexus ES300h. Warranty work I will take to the dealer; otherwise, for maintenance service no way.
After I initially buy a new car … it never ever again sees the dealership or their service department. Nor does it come up with mysterious problems that need to be tended to, a week or two after a dealership oil change or dealership inspection! You would be surprised at the money saved and the future “problems” avoided by staying away from STEALERSHIPS AT ALL COSTS!!
Toyota dealers in Idaho and Utah three times misdiagnosed problems with my 4Runner at substantial unreimbursed cost to me. I eventually diagnosed all three problems myself, and was able to fix one (sway bar bushings) myself. The other two were a failing fuel pump that two dealer shops diagnosed as bad catalytic converters. So, there is no surprise to me in this story.
Unfortunately, regardless of the brand, these types of incompetent or dishonest mechanics do a lot of harm to the brand they represent. When you buy a vehicle, you don't just buy the car but also the service that goes with it; it's a whole. And if one of the two is a problem, the customer is dissatisfied and will let it be known with the current means of information. And this is quickly known.
This is a great video. My neighbor just described the exact same thing that’s happening to his Toyota van. They put in another rack and pinion and his brakes go off occasionally I’m gonna tell him in the morning. And the mechanic shop that put it in, can’t figure it out. I will surely tell him about this video.
When you described the symptoms, I knew instantly it was a bad steering bushing. Same thing happened to my 2001 4Runner about 1 year after I replaced the original rubber bushings with polyurethane bushings. VSC activated during a right hand turn. My engine has a minor oil leak that I believe got on the one horizontal top bushing that caused this bushing to totally disintegrate over time. Replaced with rubber bushing an all is good. Polyurethane seems to not hold up to oil.
I taught Alignment and vehicle inspection for over 40 years. One of the mandatory checks/pre-check for a alignment was to put your thumb and fore-finger around the rack near the mounts and have someone rapidly move the steering wheel back forth. Any one of my most inexperienced students (techs) would have found this problem during any pre-service check. Slow down, start thinking and looking first then start servicing.
I didn't put it in the original post but this check for rack movement really should be done with the weight of the vehicle on the tires (drive on rack) plus not on the alignment turntables as they allow some slight movement. I have made a lot of consulting money solving alignment and suspension issues, most of them basic, that people missed.
@@ronaldhenningsen1915 Our instructor would preach about pre-service checks all the time. Sometimes a shop goes too fast or too scared to lose the sale that they forget to ask the customer why they want an alignment. I have solved similar problems in the video a lot quicker & cheaper by having an honest conversation with the customer.
I agree. I don’t know anyone who gets up in the morning and says Gosh it’s a nice day. I think I’ll go get an alignment. People often then they need an alignment when they don’t. Talking to the customer should be mandatory for anyone asking for an alignment.
If the car gets into an accident, I think lawyers would come knocking on that dealer's door. Perhaps working out a deal with TCCN and that dealership such that TCCN would fix the car and the dealer would reimburse TCCN for the cost is a better idea.
Rob in Lynchburg here. I am so glad they were able to diagnose the van! My father has a 2012 Rav with the FAMOUS Vvti gear rattle. Its in the back of my mind to take a road trip and fly back as you did. He's definitely worth whatever he charges.
Agreed! Engine most likely has to come out and he and his crew probably can do this job in their sleep…almost. This video was of great interest to me as I just bought a beautiful CA 2010 Sienna with 91K and having it shipped to MA. No rust, one owner, all service records, etc. Almost a crime to bring it to the salt belt but I’m getting full undercoat and body cavity spay. Interior/exterior are both beautiful. I’ve spent CONSIDERABLE time on Sienna forums and am aware of this VSC rack issue already but as shown in this video this is an elusive fix for allot of mechanics if they are young and remember this is a 14 year old car albeit there are TONS of them out there still. Even on the forums this has been a crazy and elusive and dangerous problem that Toyota should be well aware of. Yeah, I’d drive from MA to Chicago to have a major service done by AMD and his crew.
Excellent video. Permit me to explain to your listeners how to make the most out of your dreaded visit to the Toyota dealership. I was in the air bag recall situation. 1. I made an appointment for when an air bag would be available if it were needed. 2. I took a couple of books, a newspaper, a pad and pen and cash. I knew that the visit to the dealership would be like going to the doctor or the dentist with an appointment and I could use the wait time (6 hours) productively. 3. Not too surprisingly, the dealership came up with a list of $1400 in recommended repairs. Unfortunately, they did not have a replacement air bag available and I should come back another day. 4. I got in the car, drove a mile south to my mechanic and we went under the car. The necessary repairs would be done for about $300. 5. When I went back to the dealership with another appointment, I was in and out in less than 20 minutes. Someone determined that I didn't need an air bag replacement. Did some one inspect? I don't know! 6. I do want to mention, take a photograph of your car before you have work done at the dealership. A friend at the gym bought a new Toyota at another dealership. When he took the car in for the recommended first oil change at 500 miles, he wondered why he was waiting hours. It turned out that the mechanic had crashed the car and now was claiming that it was damaged when brought in. The friend was a tough, tattooed administrative law judge who got the problem resolved after he threatened to put the car through the show case window. 7. Every one makes mistakes. Just prepare for the dealership visit like you should.
Sounds like my son. Purchased a brand new Harley-Davidson. An employee took it home and wrecked it. Harley Davidson refused to replace the motorcycle. They told him. Your insurance will cover the damages. Good day. I'm not sure what entail after the conversation. Harley Davidson worked with my son over the matter. They satisfied my son's needs. They did fire the guy who wrecked the cycle. I'm not sure how motorcycle were taken home by employees. 😅
A serious garage, Toyota or other, will always draw up an exhaustive report of the external condition of the car, when taking charge. This is to avoid any discussion or dispute when taking back the vehicle.
I'm a Canadian and was a repair tech for over 50 years. Repairing cars for a living can be hard and repetitive. Sometimes the car is junk and after a repair it's still junk. We go home at the end of the day and go back the next day and do it all over again. Then a real challenge comes in and the owner is a top notch person who has been screwed around by another shop. The tech finds the problem and makes a recommendation for repair. If we complete the job and road test the car and the problem is solved, there isn't a better feeling in the world for the technician. The customer pays and tells everyone he knows that us techs are heros. That makes a somewhat filthy job worthwhile.
I wish more mechanics were like you. I don't presently own a Toyota, although I have had great experiences with my MR2, 4Runner and Celica! My Honda Odyssey Van has been flawless except for Dealer mechanics honesty. Five years of only going to Honda Dealers for service has proved challenging! From claimed tires were rotated and were not, to missing lugs nuts, to low oil after an oil change, scratches and even a dent, the bottom plastic cover of car had 4 zip ties, missing many other fasteners! Dealers service dept telling me lies about needing: wiper blades, cabin and air filters, tires, cracks in control arms, a wheel alignment, fuel injection cleaning...none were true , after getting a second opinion from an honest mechanic! I will continue to watch since I have learned so much from you! Thank you and the veteran for your service (you literally). Thank you for your recommendation of the Acura Integra Type S which I just purchased, love it! Just goes to show everyone, he's not just a Toyota nut, he loves and services all automobiles!
Those are serious complaints, and you found the cause quickly. Hard to believe they even looked at it or who ever looked at it had no clue. You're very gracious in not being critical, this is inexcusable, a potential serious accident.
I'm a retired Army disabled veteran 20 years active service, us serviceman don't get paid $15.00 per hour flipping hamburgers for McDonalds, our salary is below poverty level, I kid you not, I joined because of patriotism, i feel so sad always thank a veteran when you see one, god bless Ahmad and the USA.
Unfortunately I think the issue is that the dealerships employ novice technicians and usually concentrate on getting the vehicles out of the repair shop as quickly as possible. I had a valve adjustment done at my Honda dealer and they broke one of the bolts and never mentioned it to me. Lucky for me I noticed it a few days later and the dealership took care of it at no cost as I have a good relationship with the service manager.
If "check the steering rack for play" isn't in their training for VSC problems, they're not going to think to check it. Most likely they have a bunch of new mechanics who haven't thought to do so.
I think part of the problem is the flat rate pay system for the technicians. The system forces them to get cars in and out as quickly as possible. It's the only way that they can put food on the table. Meanwhile, their colleagues (Service Writers) make more money for doing less work. Service Writers also have a stressful job dealing with unreasonable customers (it's a different kind of stress). So they should be making as much as they do. But technicians should be making a lot more than Service Writers. Technicians have more education and they've invested so much money on tools, etc. So I think they need to improve the flat rate system or eliminate it altogether as cars are becoming more complicated nowadays.
@@sdrifter13 Exactly. The flat rate system just sucks. While yes their are some gravy jobs out their where a experienced tech will beat flat rate times. Often times this is not the case unless the tech is not doing their job properly. One of my biggest complaints was if mechanics are bragging on how they are always pulling in more hours then they worked, then they are ripping off customers.
Every time I'm about to do some work on my car, this dude pulls out a video on it. It's absolutely wodnerful. Please upload a control arm replacement video if possible. Thank you🙏
You are the best! I took my 4Runner to the Dealer with 30k miles on it for an oil change and the tech did not remove the original filter gasket so it was leaking and I had to take it back. Dealer service means nothing now a days! They are not the know all like before! Great job!❤
You're far too nice to the dealership. They had to cover this under warranty, no choice. They have all of the paper trail on the condition, just because they didn't find the fault within the warranty period doesn't mean it didn't exist. They had the vehicle in their shop multiple times for the problem prior to the expiration of the warranty.
AMD is going to take the high road every time. There's really nothing he could say (positive or negative) about this dealer that benefits the customer or removes the elephant sitting on the dealer's Service Counter. Everyone involved is looking at the original dealer. AMD also mentioned the town from where the vehicle was brought. That's sufficient. Busting on the original dealer doesn't bring anyone up. It would bring AMD down. jmo
Knowing how busy you are you took time out to help a Veteran who clearly loves that Van and wanted it fixed. You know somebody loves their vehicle if they are willing to deal with an issue like that for a year. Most people would have traded it in on a new one and been rid of the problem. I am a lot like that man when I do get a vehicle I really love it is worth fixing to me even if the repair is more than the worth of the vehicle. I know there are times I really miss driving our old 1997 Camry and wish I never traded it in because nothing since that car has been as good. It was quiet on the road and had a smooth ride. Our 2020 Camry SE is superior in every way except ride quality. The road noise is terrible and they have stiff rides compared to the 97' models. Carcarenut have you ever considered opening an automotive repair school? I think you would be one hell of a teacher. I know I would love to be taught the knowledge you have gained through the years. Worth every penny that man spent taking it to you:P
I had the exact same thing in my 2007 LEXUS RX350, and my random neighbourhood mechanic found it right away and replaced the bushing only, which fixed the loose steering and VSC problem. Another symptom is that the car will become very sensitive to the road ramp imperfections and start to go left and right whenever the road is not dead flat
Is there a VSC switch on this model van? I know my camry has a switch to disable it temporarily. It's a bad situation either way for sure. I wouldn't want my family to drive it or near anyone else doing it. Another couple folks pointed out, why not have the dealer authorize CCN to make the repair and cover the cost? That seems like the best situation to put the issue to bed and make the road safer for everyone.
OMG, I just did this steering work this summer and as an amateur DIYer, it was the hardest and most fun project I ever did. It took me 9 days to fix it ( 5 days waiting for replacing the replacement parts). Nonetheless, the repair got done. I am super happy. It isn't perfect but it is 90% stable. After driving it from California to Canada and coming back home safe, now, I'm on the process on improving and getting that other 10% back.
Have bought many Toyotas over the years. However, the sales department at Toyota of Tyler Texas were happy to cheat me on a new car purchase in March of this year.
You have Koons nearby, you're fucked. Source: I was born and raised in NOVA my entire life. Recently moved out early this May and miss it already. Also used to work at Koons. Fuck them
Hi this van r so good I own one for 15 years never had a one problem , when my kid grows up we decide to get small cars my van have 268,000 we drive everywhere , now I see this video n make me regret my decision should keep it for 10 more years they are that good , hope this guy keep it for a long time , thanks for you time and effort to show as to take care r own car Gods bless you and family
VERY nice job figuring out the source of the problem! You sir, are an absolute genius. As a delivery driver currently earning scraps for a living, you have made my life A LOT easier with your very thorough, informative videos and I thank you very much for that! I could not be more grateful. Hopefully someday I'll be able to somehow return the favor. To the owner of the Sienna, I wish you a very safe travel back home with that thing and I hope the issue is solved promptly!
It’s so comforting having a mechanic or dealer who you can trust! Auto mechanic is not an easy job and diagnosis is usually the toughest part but the pressure to get it done quickly is often what causes mistakes and misdiagnosis.
AMD, I hear Homer Glen, Illinois is lovely this time of year, no wonder the owner drove up from Virginia. 😉 I hope they had a pleasant visit and safe travels back home. Let's also hope their dealer gets it right the second time. 🤞🤞
After an Acura dealership destroyed my oil pan by over torqueing the drain plug and spinning it (and then charging me full price to replace the pan) I was done with dealership service. I found a local garage that does good work and is within walking distance. They also back up their work and have redone repairs for free when parts turned out to be no good. I take all my cars to them for service.
Our local dealership, DIck Hannah, walked solemnly into the customer waiting area and told me my oil drain plug was stripped and the oil pan was ruined. They could NOT find the "ruined" plug to show me but had already prepared a $700 estimate of repair!
This channel reminds me vaguely of a more serious, cleaner, and professional version of the old PBS radio show “Click and Clack,” where they would diagnose caller’s car problems during phone call-ins. I much prefer this RUclips channel, due to the mission of perfection that he operates by.
You are the Greatest that was why I drove all the way from Texas to have my 2022 Toyota Pruis transmission fluid changed by TCCN after I hit 65000 miles. Thank you for your honesty.
I just had a similar bad experience with West Caldwell NJ Toy dealship. It is bad, got new 4 tires from it, and Junior Tech did not remove Rain water inside new tires they insstalled. Get back to dealership and asked them to check, due to steering vibration around 50-60 miles per hour driving, service manger asked 1 hour service fee charge ($150) , and declare nothing wrong at it. A really bad experience. Finally got the issue resolved with Goodyear service center.
I had a Chrysler T&C, bought CPO, so had 7 yrs., 100k warranty. Transmission went, brought it to dealer, metal chunks throughout. Replaced w/Chrysler reman., lasted no more than 2 months. Brought it back.....bad valve body. Replaced, ran well. Sold it just as the warranty was running out. Also had cam issues at same time, replaced under warranty. Sad to see toyota going in the same direction.
To our veteran, Sir, thank you for your service. I have a 2000 Land Crusher -- that's what i call it. Sept 2019, had similar symptoms with beeping and brake lockup on curves. Had to have the rack, tie rods, and lower control arms replaced. Had about 260,000 miles at the time. I need to dig out my receipt, hope it wasn't replaced with a refurb. Great videos!! Thank you both!!
@@wildhorses6817 The only person seeing this zip tie will be the mechanic doing the work. Maybe he's younger and doesn't know to look for something like that. You assume a re-man part is Ok.
@@wildhorses6817 I think he addressed this and said it came that way from Toyota. From my experience racks came with new inner tie-rods already attached. But this was years ago. Not sure if I ever got a barebones rack that I can recall weather it was working in the dealership, a independent garage, or at home.
Thank you for your service. I thank TCCN for finding your problem. I don’t blame you for traveling the distance you drove, I would have drove from Florida, if I had a problem the dealer could not find. I am glad your dealer stood by their work and made it right!
That was a good find. In my opinion as n ex Ford tech and now aircraft mechanic at the end of my career, that the new techs don't have any diagnostic abilities other that that the computers tell them. Diagnosing problems stared going away when OBS1 came out. Now even with OBS2 its more that replacing what the computer says is throwing the code. There still has to be thinking. Which is becoming a lost art. I love watching you videos keep it up..
Ahmed, you are the man.... :-) Your expertise in identify the root of the problem helped this customer (and many of us online) a great deal. Thank you.
This is the problem today. The steering was that far off driving and they could't figure this out? No they did't care to investigate further. Thank you for helping this person out.
They probably never drove it off the lot and just strapped an OBD on it and did a manual inspection. It's the classic "Can't See the Forest for the Trees". Someone knew that they had put the remanufactured rack and pinion on it but the Tech may not have known this fact or didn't look at the service history.
Amazing work and dedication. I subscribed when I purchased a prius a few years back and loved it and used this channel for info. Now i passed it on to my brother and back to Honda only. I wish there was a channel like this with Honda vehicles. Keep up the amazing work.
Our local Toyota dealer in E Wenatchee, WA (Town Toyota), service department is Awesome. They have treated us well over the years. Their sales department is different, so we have only bought 1 vehicle from them. The other Toyota’s we’ve bought, we drive the 3 hours to Yakima or Pasco, WA. If it saves us $5K - $8K for a 6 hour round trip, it’s worth it to us.
I am actually surprised that dealership didn't find the problem. I thought every dealership had a master technician or a diagnostic specialist. Even if they couldn't figure it out, isn't there someone from Toyota who they could reach out to help figure it out? I am glad you were able to find the problem in a short time.
Toyota apparently refuses to acknowledge this is a problem and it is. I’ve just purchased a super clean 2010 Sienna from CA and having it shipped to MA. Beautiful shape, 1 owner, all service records from Toyota dealer, no rust etc. I’ve spent considerable time on a Sienna forum and was aware of this VSC problem and most likely solution. It’s not a totally rare issue but dangerous and Toyota doesn’t want to acknowledge it. Hope he insisted on a new rack/bushings not remanufactured.
i am in CA and took my Lexus es350 to three different Lexus Dealerships they kept the car for tow days at one and three at the other two and they could not figure it out i took the car to my toyota Dealership they had there master technician look at it and he figured it out within one hour they do not have good technicians like you they are few and far between my friend keep up the good work we love your channel.
I had a similar issue with my 2002 Tundra where every rubber bushing associated with the suspension had dry rotted and subsequently failed during a violent, non-ABS 4 wheels locked up stop to avoid hitting another vehicle. The first thing I did was have my local Toyota dealer replace all 4 tires with new Michelins because the old ones now had severe flat spots. For the next 12 months the dealership and I chased down drive-line and suspension vibrations... the truck needed new shocks, a new drive shaft and carrier bearing, new steering rack bushings, new upper and lower control arms with bushings plus new ball joints were installed and we still had a vibration. The dealership installed a 2nd drive shaft at no charge thinking the first replacement wasn't balanced correctly, and the vibration continued. I decided that it had to be the tires, Michelin said impossible, but I persisted and the owner of the dealership finally agreed with me... they installed a brand new set of Michelins at no charge to me and the truck rides completely smooth and is free of vibrations - just the way I like it. I never got upset with anyone at the dealership, but they could feel my frustration growing and they kept trying to fix the problem... luckily I did not have to drive to Chicago to find a solution, but I would have if my dealership hadn't stepped up with new tires. Best of luck to the Veteran that owns that van, I hope he had a safe drive home to Virginia.
That's somethin' else! At the shop where I work (in Montreal), just two days ago we finally resolved a vibration problem on a customer's Subaru WRX. We sold him new alloy wheels, and soon after he had 4 tires installed elsewhere. Then the vibrations started. He was told it was our wheels, so we balanced them multiple times, with no result. We finally mounted his tires on steel wheels to see if that would stop the vibration. No luck. He went to the dealership, who told him it was an out of round wheel. He came back this Thursday, we mounted 4 Bridgestone tires on his alloys, and whadaya know...vibration gone! It was the tires all along! And what brand, pray tell, were those tires? Yep, Michelin. Those things are horrible. It's not the first time we've encountered this problem with them, so much so that my boss doesn't sell them anymore unless the customer is dead set on them. My advice? Next set of tires, get ANYTHING but Michelin. In French we call them "Michemin" (half a tire...)
@@laveritesurlestemoinsdejeh8522I e been having good luck with hankooks light truck tires here in the northeast. Just putting that out here for anyone that wants to know. Not aggressive tires but very doable for 4 seasons on a light truck and I get good wear out of them.. if your a total truck guy and can't drive without expensive "manly" tires then they aren't for you, but if your a sane person that wants a decent tire for the cost, in my opinion they are pretty decent tires.
@@laveritesurlestemoinsdejeh8522 I think Michelin continues to suffer from Covid related QC issues... I have been using Michelin for 30+ years and this was the first problem I ever had with them, and as I said the 2nd set are perfectly round.
Quality diagnosis - just outstanding to see a shop like this. I have an ABS light that has been on since 08 that the dealer could not fix. I should drive it down from Milwaukee
I hope this inspires more mechanics to be as considerate, kind, and as hard working as him. I agree, I applaud the dealership for taking the time, being honest and saying they didn’t know what the problem was, and making it right when it was found. He is the most knowledgable and kind mechanic I’ve ever known.
Well, he should have not had to drive 750 miles for this diagnosis. I am shocked the owners didn't notice something is seriously wrong with the steering when the steering wheel ends up in a completely different position while driving. Not only that, whoever test drove it at the dealer must be clueless as well!
Every videos of this kind should call out the names of the dealerships so hopefully it will encourage dealerships to step up their games. But to the dealership's defense, most of their techs are not like someone who is a Toyota master diagnostic technician who actually cares about people, safety, and proper vehicle repairs. 👍
There's always legal parameters at risk. Across all car technician channels they never reveal the full name of the establishment that screws up. Car Wizard etc....
The STEALERSHIP never wrong ! They ripped you off on everything they touch, they suck to the bone . Once again thank you TCCN to give us viewer another lesson. I have been learning so much from your channel . Have a blessing weekend.
Ahmed, you are the best and represent what all technicians should be. The dealership should have sent you the rack and refunded the customer's bill with them. BTW, age and experience does not ever relieve a technician's ability to trouble-shoot something like a rack/steering problem.
OMG, you're in Illinois! That is really good to know, since I live in Southern Illinois. I imagined that you must be located in a far away location. Much admiration and thanks! 😀😀😀❤❤❤
I worked in the C.A.T. region for most of my Toyota MDT career. The person who performed the alignment after the rack replacement should have noticed this. Not being able to hold the toe adjustment would have been their warning.
It's sad when the dealerships tell the customers they are not able to fix their cars. China will soon put the American and Japanese dealerships out of business.
@@dans_Learning_Curve I don't know, but I ALWAYS perform a four wheel alignment after replacing the steering gear. It is needed to verify toe in or toe out. No one can perfectly set the tie rods by eye. You can get close, but even time you would snug the tie rod jam nuts, the toe would wildly change if the rack bushings were as loose as these were. Remember the rack to subframe bolts were tight, but the rack kept moving.
@@danielpilachowski2424 For older people, we have seen, little by little, the disappearance of honest and competent mechanics. Now, we have to make €€ figures, replace rather than repair, with less well-trained and much less conscientious staff. It's the same thing everywhere, the same problem.
@@dans_Learning_Curve Gman is correct, this should have been caught during the alignment process. And yes you must do an alignment after replacing the rack. I wonder why the original rack was replaced? Was everything tight when they initially looked at the car before replacing the rack and just assumed everything was still tight after? Clearly someone didn't properly inspect their own work after replacing the rack.
wow. 2k labor. just got mine replaced under 400. Purchased new aftermarket rack. Car was throwing VSC TRAC off light. Performed zero point calibration so far it hasn't come back for 2 weeks now. Flushed with idemitsu PS fluid. Alignment. Steering is stable. Heavier, no more loosey goosey. Life is good.
To that gentleman, THANK YOU for your service 🙏🇺🇸 To AMD, great job to you and your team for finding this issue. By the number of videos you do and your shop is always busy, it’s really too bad you couldn’t find the time to teach Toyota Technicians. I think you would be a great instructor.
I’m surprised that the dealership was not willing to pay you to fix the problem. Given the dangerous aspects of the issue, was it reasonable to ask the owner to drive another 750 miles before having the problem fixed? Given the possibility of the vehicle slamming in the brakes, might well cause a rear end collision. 💥
Why would the dealership be responsible for the owner that drove 750 miles for 2nd opinion diagnosis? If you had a auto shop business you would pay? If I had a auto shop business, at most i'd refund the money the customer spent for my shop diagnosing the problem.
Love that the dealer is accepting responsibility to repair it properly. They should install a new Toyota rack for him at no additional cost. Please let us know how it works out for him.
@@gosman949 , I would refuse That and expect them to pay for CCN to complete the repair with Good parts. The dealership needs to pay for flights, drive, repair from AMD , they could have been held responsible for a dangerous accident and deaths.
@@wildhorses6817 The owner of the car didn't have to drive/fly hundreds of miles. There are likely many qualified technicians in his area, they just might not all have a RUclips channel.
You are right Ahmed, The mechanic can be only as goos as good the parts are…. But here is your pristine expertise in Toyota field! Big Aplause 👏👏👏👏 Congrats 😊
As for any case, the customer did the proper thing by sticking with his preferred shop, routine maintenance with documents to show history, and taking it back to the same shop when there was an issue. The odds are that Toyota warranty wouldn't have covered it if they never brought it to their attention before the warranty ran out. Kudos to them for taking care of it since they are currently under hot water with the TT V6 and engine fires.
Competent mechanic! Once on the hoist - finds the problem immediately. Pretty obvious for even the most basic of inspections. Zip ties and bad bushings! This is not just something that any shop could understandably have done wrong and be excused by " it could happen to any dealership mechanic". But you are being admirably gracious as usual and we commend you for it. This dealership in question got exposed for true incompetence or just deliberate "corner cutting" and decided to fix it after they were exposed. All too common unfortunately. Glad it was resolved. So thankful for this channel and the heart and soul you put into your craft. God bless!
That's what I was thinking. How could you not know something is wrong with your steering if after every turn, the steering wheel ends up in a different place?
I hope the dealership didn't just take responsibility because out of fear of this RUclips channel exposing them. I would have just wanted The Car Care Nut to fix it and have the dealership pay him for the repairs. That way you know it's done right!
Great video. I appreciate the way you handle your business. I wish others took as much pride as you do with your work and service to your customers. To the van owner, thank you for your service to our wonderful country. Best wishes in getting the van fixed by the dealer. Glad you were persistent and now the issue will be resolved.
How on earth could they have not figured that out? You give them too much credit brother. They just parked in the back and said they spent a lot of time on it. If the computer can’t give them an answer, then they don’t know the answer.
I sure hope the vehicle is repaired properly. I'm getting older and maybe one day I won't be able to fix my own vehicles. I hope it's later not sooner. To the van owner. Thank you for protecting all of us in this country! GOD BLESS YOU! Hopefully when the problem is resolved you can let Ahmed know so he can pass on the info to us.
I was in TCCN last week for an oil change. There was one customer who drove from New York city to have
an LS that he just bought used for an inspection - he also had a selfie taken with AMD. There was another customer who drove from Sheboygan, WI to have his GX inspected! AMD - world wide celebrity and still very humble!
I have an '89 'Supercharged MR2 that's mint. Even though I have zero problems with the car (I had an engine out refresh done in Sept '23) I would just love to have TCCN inspect it just to be sure. I live in Montreal, Canada so it's a bit of a drive!
if too many folks from other states start going to TCCN, they may have to start refusing out of state jobs like The Car Ninja did..
I've been thinking about driving up from Georgia 😄. Gps says it's only an 11.5 hour drive.
I’m sending my 2002 LS to his shop next month for a deep inspection. It has 300k miles and I wanna get it ready to hit 500k, he’s the only person I’d trust with it!
@@jfltechAgreed. Go there if nobody closer can fix it but I mean what's AMD gonna do, try to hire more clones of himself? At some point when you have a rare talent you start teaching as the best way to maximize your reach and benefits to others. That is exactly what this channel is, if only more techs would watch and learn.
What an honorable dealership should have done is this: "Ahmed, put a new rack in our customer's car and send us the invoice. We don't want for the customer to drive 750 miles in an unsafe vehicle." It is not OK to put this veteran in a situation that could cause an accident while returning a vehicle to fix what they should have diagnosed in the first place.
100% agree. 🇦🇺🦘
ABSOLUTELY 💥
correct!
This is the correct answer. I’m a little surprised TCCN let the customer drive it another 750 mi home! Not only could a potential accident injure the driver, but it could possibly injure other drivers. Not very responsible 🤦♂️
I think that's what they did, no? Could've sworn he said he ordered a new rack.
To the owner of the van, thank you for your service. To TCCN, thank you for everything you do and for saving the owner of the van thousands of dollars…
And to the owner of the van, this is a good van! Don’t get rid of it.
Can we clone TCCN? Every county in every state needs this expertise and talent.
@@otis4349a honest and experienced master diagnostic technician can do. Ahmed is my role model. 👌🏼
Well worth that long trip!!
@@otis4349 and honesty and integrity, and character!
I’ve driven 2 of our cars to TCCN from North Carolina, 1 was a serious problem with our Toyota Prius, 2 was the change the timing belt and update the suspension in our LS430. Each time my son and I drove 15 hours and flew back to North Carolina, then flew back to TCCN and drove back to North Carolina. I have ZERO regrets, Ahmed is honest and the whole crew at TCCN works very hard to satisfy their customers 100%. TCCN is a one of a kind shop, I’ve never seen a shop operate like this.
It's unfortunate you had to do this to get quality automotive service.
@@paultennis9414 I'm grateful but I understand your point.
I drove from Charlotte, NC last week to meet AMD at the "RUclipsrs & Coffee" event hosted by Jason and Chicago Auto Pros. I wanted to look AMD in the eyes and thank him personally for all the great work he does AND the burden of doing it all on video! I was a real treat. I have no regrets either! He even signed my 2014 Tacoma!
@@chrisnkimberlymengel2602 Ahmed is the real deal, nothing but integrity and he does what's best for his customers at a very fair price.
@@paultennis9414 he likely didn't have to. There are people in his area that do excellent work too. Admittedly they aren't on every corner so it takes some effort to find them, but they most definitely exist. They likely don't have RUclips channels.
This is actually a crazy story. I am glad the dealership acknowledged their mistake and honored the repair. It does not happen often. Best of luck to him!
That will never happen with GM and especially ford ive heard from scores of people claiming the owner wast at falt for their screw ups. clearly narcassitic behavior
@@renj6531 It wouldn't happen with Toyota either unless you happen to follow up with youtuber with considerable reach
@@castorchua I know I remember watching a Scotty Kilmer video where he said a Toyota dealership in America was given the customer a hard time and he said contact the corporate over in Japan
Most Toyota dealerships do it’s the American dealerships that will never
I hope making it good means that A) someone is looking for a new job, B) they covered the airfares and other expenses, and C) the cost of that repair by The Car Care Nut plus some amount of free servicing.
I like to address the elephant in the room, The vehicle owner has spent many a coin with his local dealership and they can't resolve his problem. At his expense, he travels 750 miles to the Specialist, CCN. Admed quickly diagnosed the issue, The owner contacted the dealer which will replace the Rack. Great, Now the owner has to drive back to the dealership service shop another 750 miles, Pay CCN for his service, and take the chance that the Dealer service shop will replace the defective part. ( It's most likely, that another rebuilt Rack is going in. ). The Owner has spent 1500 miles @ 20hrs of driving, Fuel, Food, and two flights. I don't think the dealer will help him with any of his expenses based on their incompetence. If I'm making that drive, and I put in all that effort, Admed is doing the work, NO if and or buts.
Problem is I’m sure neither the dealer nor Toyota would reimburse the owner for yet another rack and labor unless a Toyota dealer does the work.
Is it worth it to the owner ? Well it might have been as he’s serious about this van which does look in great shape but the dealer did agree to replace it again and hopefully he pushed for a new rack not a remanufactured rack even if he needed to throw in some cash.
It’s a shitty job replacing that thing why risk another remanufactured part?
It would be nice to know the dealership in question that failed to diagnose this problem over I guess a year and AMD and his crew figured out in a 1/2 hour or less.
Of course “if” the owner had spent some time on Sienna forums he perhaps would of found his answer which is to replace the rack. Perhaps he did and the rack was replaced and didn’t fix it but the crazy loose steering should have been a giveaway that something wasn’t right with the rack. Obviously the stealership missed it also and could have a landslide of horrible comments from RUclips viewers and beyond if it was mentioned.
Well duh, of course they will fix it for free or this would get escalated big time. Doesn’t prove them to be any great and honorable dealer in my eyes.
The dealer should pay to have it towed/transported back to Virginia. It’s not safe for the owner to drive it back.
I was thinking the same thing. This poor guy is getting his a__h___ ripped big time
@@ddk80No no the dealer should contact the closest dealer to the car care but arrange for it to be fixed properly with a new part.
He could talk with the dealership about getting some kind of free services in the future, maybe arrange the sell of the vehicle without paying any commission. Otherwiise he can always take it to the small claims court. He can claim the fuel, lodging, food, plane tickets, etc. The best thing is that he does not need a lawyer for that and usually is very fast. I think he has a good chance to win considering that he has another diagnostic from another shop with the real cause of the issue
this why you are the most respected, knowledgeable, honest and awesome Toyota tech on youtube
You just explained everything. I sure wouldn't want to be put in the same class as Scotty.........
Ahmed, you are a good human. Your responsible manner of treating your customers is honorable. Thank you for your videos.
Ahmed is a sterling example of an immigrant who has improved America. His work ethic and striving for perfection give the lie to those who believe immigrants are leaches, criminals and losers.
Chicago resident here. Everytime I watch your videos I tell myself how its a blessing to live near your shop.
You are VERY lucky indeed
Even the best shops will make mistakes, sometimes catastrophic mistakes, but what separates them from the bad shops is their honesty and integrity in dealing with the situation.
True, but... this is a situation that clearly could end up in court if they resisted, I think they realized that and instead of taking the risk they did the right thing.
Had it been 6 months out of warranty I wonder...
Yea, but this situation should have been found by the dealership. Their are many failures here on the dealership on not finding the problem. And while it is an important aspect of honesty and integrity on separating a good vs bad shop, the fact it took so many tries and this was a situation that should have been found fairly quickly, also plays a role in if the dealership is a good or bad one. Especially one that made the vehicle so dangerous to drive. Theirs a lot of questions here on why this was not found that we simply do not know. It points that the dealership is not so great. But their is question on why no one brought up about the steering issue and that this place had found that very quickly. Why did the customer not bring this up as a symptom their vehicle was experiencing. Again, I'm not trying to place blame on the customer because many customers are oblivious to things that are going on. But a good service writer should also know this and should be asking the proper questions. So many fails all around.
I’m glad it worked out for the customer.
I have had a similar “Toyota dealership horror story” but it didn’t work as well for me. My local Toyota dealership installed a (warranty recalled) fuel pump incorrectly, which caused my 2019 RAV4 to occasionally (and dangerously) fail during acceleration. For 2 years, we asked and paid them to diagnose the problem - each time being “gaslit”. We were actually told that it was “normal” for RAV4s (to abruptly fail and have service engine warnings when accelerating) and that we had to maintain 50% fuel in our tank at all times to avoid this.
Finally, we took the vehicle to a different local Toyota/Lexus dealership; they believed us, didn’t write us off, and diagnosed the problem in 20 minutes.
We ended up being out of pocket ~$700, but escalated the problem to Toyota Canada, who recognized our concerns and forced the first dealership to compensate us for not only the repair but the additional diagnoses for which we had been gaslit.
(It’s worth noting that the service manager at the first dealership was rather displeased that we had gone to Toyota Canada. But at that point, we’d been ignored for years, and there was no resolution that would likely come from continuing the discussion with them. Not too surprisingly, the service manager tried to “pass the buck”, claiming that it happened “before his time”, which is rather unfortunate since there was no effort to own my problem or rectify the conditions that led to it.)
Exact sign that the service manager is a manipulator: getting angry that you went to Toyota Canada.
This sounds more typical of a a Toyota dealership. The one described in the video is behaving as one would when the customer follows up with youtuber with considerable reach.
That's why I call them 'Stealerships'. I don't trust them one iota and find local Independent Toyota/Lexus only shop(s) to work on my 2023 Lexus ES300h. Warranty work I will take to the dealer; otherwise, for maintenance service no way.
After I initially buy a new car … it never ever again sees the dealership or their service department.
Nor does it come up with mysterious problems that need to be tended to, a week or two after a dealership oil change or dealership inspection!
You would be surprised at the money saved and the future “problems” avoided by staying away from STEALERSHIPS AT ALL COSTS!!
@@castorchua My thoughts exactly! I doubt the dealership would have owned up to its mistakes had the owner not come to TCCN!
Toyota dealers in Idaho and Utah three times misdiagnosed problems with my 4Runner at substantial unreimbursed cost to me. I eventually diagnosed all three problems myself, and was able to fix one (sway bar bushings) myself. The other two were a failing fuel pump that two dealer shops diagnosed as bad catalytic converters. So, there is no surprise to me in this story.
Unfortunately, regardless of the brand, these types of incompetent or dishonest mechanics do a lot of harm to the brand they represent.
When you buy a vehicle, you don't just buy the car but also the service that goes with it; it's a whole. And if one of the two is a problem, the customer is dissatisfied and will let it be known with the current means of information. And this is quickly known.
This is a great video. My neighbor just described the exact same thing that’s happening to his Toyota van. They put in another rack and pinion and his brakes go off occasionally I’m gonna tell him in the morning. And the mechanic shop that put it in, can’t figure it out. I will surely tell him about this video.
When you described the symptoms, I knew instantly it was a bad steering bushing. Same thing happened to my 2001 4Runner about 1 year after I replaced the original rubber bushings with polyurethane bushings. VSC activated during a right hand turn. My engine has a minor oil leak that I believe got on the one horizontal top bushing that caused this bushing to totally disintegrate over time. Replaced with rubber bushing an all is good. Polyurethane seems to not hold up to oil.
I am happy you found the problem, and the your dealer agreed to stand behind its work. I am a war vet and I thank you for your service.
To the owner of the van thank you from the bottom of my heart for your service, I hope you have your Van in proper working condition now
I'm a veteran, thank me for my service
I taught Alignment and vehicle inspection for over 40 years. One of the mandatory checks/pre-check for a alignment was to put your thumb and fore-finger around the rack near the mounts and have someone rapidly move the steering wheel back forth. Any one of my most inexperienced students (techs) would have found this problem during any pre-service check. Slow down, start thinking and looking first then start servicing.
I didn't put it in the original post but this check for rack movement really should be done with the weight of the vehicle on the tires (drive on rack) plus not on the alignment turntables as they allow some slight movement. I have made a lot of consulting money solving alignment and suspension issues, most of them basic, that people missed.
@@ronaldhenningsen1915 Our instructor would preach about pre-service checks all the time. Sometimes a shop goes too fast or too scared to lose the sale that they forget to ask the customer why they want an alignment. I have solved similar problems in the video a lot quicker & cheaper by having an honest conversation with the customer.
I agree. I don’t know anyone who gets up in the morning and says Gosh it’s a nice day. I think I’ll go get an alignment. People often then they need an alignment when they don’t. Talking to the customer should be mandatory for anyone asking for an alignment.
Thank the Veteran for their service. Thank you for assisting them!😇🙏🇺🇸
I'm glad the dealer is stepping up, but I sure hope the owner isn't driving it back to Virginia like that!
exactly my comment above! Poor decision by all parties!
Yeah, not exactly a few miles, it's 750 with a bad steering rack. Not good
If the car gets into an accident, I think lawyers would come knocking on that dealer's door.
Perhaps working out a deal with TCCN and that dealership such that TCCN would fix the car and the dealer would reimburse TCCN for the cost is a better idea.
@@rgl168 my thinking exactly!
Dealership takes responsibility for this van. Wonder why?????
Rob in Lynchburg here. I am so glad they were able to diagnose the van!
My father has a 2012 Rav with the FAMOUS Vvti gear rattle. Its in the back of my mind to take a road trip and fly back as you did. He's definitely worth whatever he charges.
Agreed!
Engine most likely has to come out and he and his crew probably can do this job in their sleep…almost.
This video was of great interest to me as I just bought a beautiful CA 2010 Sienna with 91K and having it shipped to MA. No rust, one owner, all service records, etc. Almost a crime to bring it to the salt belt but I’m getting full undercoat and body cavity spay. Interior/exterior are both beautiful.
I’ve spent CONSIDERABLE time on Sienna forums and am aware of this VSC rack issue already but as shown in this video this is an elusive fix for allot of mechanics if they are young and remember this is a 14 year old car albeit there are TONS of them out there still. Even on the forums this has been a crazy and elusive and dangerous problem that Toyota should be well aware of.
Yeah, I’d drive from MA to Chicago to have a major service done by AMD and his crew.
Excellent video.
Permit me to explain to your listeners how to make the most out of your dreaded visit to the Toyota dealership. I was in the air bag recall situation.
1. I made an appointment for when an air bag would be available if it were needed.
2. I took a couple of books, a newspaper, a pad and pen and cash. I knew that the visit to the dealership would be like going to the doctor or the dentist with an appointment and I could use the wait time (6 hours) productively.
3. Not too surprisingly, the dealership came up with a list of $1400 in recommended repairs. Unfortunately, they did not have a replacement air bag available and I should come back another day.
4. I got in the car, drove a mile south to my mechanic and we went under the car. The necessary repairs would be done for about $300.
5. When I went back to the dealership with another appointment, I was in and out in less than 20 minutes. Someone determined that I didn't need an air bag replacement. Did some one inspect? I don't know!
6. I do want to mention, take a photograph of your car before you have work done at the dealership. A friend at the gym bought a new Toyota at another dealership. When he took the car in for the recommended first oil change at 500 miles, he wondered why he was waiting hours. It turned out that the mechanic had crashed the car and now was claiming that it was damaged when brought in. The friend was a tough, tattooed administrative law judge who got the problem resolved after he threatened to put the car through the show case window.
7. Every one makes mistakes. Just prepare for the dealership visit like you should.
Sounds like my son. Purchased a brand new Harley-Davidson.
An employee took it home and wrecked it.
Harley Davidson refused to replace the motorcycle.
They told him. Your insurance will cover the damages. Good day.
I'm not sure what entail after the conversation.
Harley Davidson worked with my son over the matter.
They satisfied my son's needs.
They did fire the guy who wrecked the cycle.
I'm not sure how motorcycle were taken home by employees. 😅
A serious garage, Toyota or other, will always draw up an exhaustive report of the external condition of the car, when taking charge. This is to avoid any discussion or dispute when taking back the vehicle.
I'm a Canadian and was a repair tech for over 50 years. Repairing cars for a living can be hard and repetitive. Sometimes the car is junk and after a repair it's still junk. We go home at the end of the day and go back the next day and do it all over again.
Then a real challenge comes in and the owner is a top notch person who has been screwed around by another shop. The tech finds the problem and makes a recommendation for repair. If we complete the job and road test the car and the problem is solved, there isn't a better feeling in the world for the technician. The customer pays and tells everyone he knows that us techs are heros. That makes a somewhat filthy job worthwhile.
ESSENTIAL WORKERS we were ..
I agree. If they're able to fix it, I will give them rave reviews. But I will never go into a new shop and show I'm desperate.
To the owner of the van, thank you also for your service. This is a super informative video on the Rack and pinion steering.
I wish more mechanics were like you. I don't presently own a Toyota, although I have had great experiences with my MR2, 4Runner and Celica! My Honda Odyssey Van has been flawless except for Dealer mechanics honesty. Five years of only going to Honda Dealers for service has proved challenging! From claimed tires were rotated and were not, to missing lugs nuts, to low oil after an oil change, scratches and even a dent, the bottom plastic cover of car had 4 zip ties, missing many other fasteners! Dealers service dept telling me lies about needing: wiper blades, cabin and air filters, tires, cracks in control arms, a wheel alignment, fuel injection cleaning...none were true , after getting a second opinion from an honest mechanic! I will continue to watch since I have learned so much from you! Thank you and the veteran for your service (you literally). Thank you for your recommendation of the Acura Integra Type S which I just purchased, love it! Just goes to show everyone, he's not just a Toyota nut, he loves and services all automobiles!
That sienna is super clean
Canadain call it brand new friend
This guy Toyota Doctor 😂
pretty oily under
@@paultran2092 No, we Canadians call this proper rust proofing like Rust Check or Crown!
Those are serious complaints, and you found the cause quickly. Hard to believe they even looked at it or who ever looked at it had no clue. You're very gracious in not being critical, this is inexcusable, a potential serious accident.
I love that we have a Veteran driving a practical car and seeking a professional to extend the life of his vehicle. 👏
I'm a retired Army disabled veteran 20 years active service, us serviceman don't get paid $15.00 per hour flipping hamburgers for McDonalds, our salary is below poverty level, I kid you not, I joined because of patriotism, i feel so sad always thank a veteran when you see one, god bless Ahmad and the USA.
@@eddieBoxer damned right! thank u!
Unfortunately I think the issue is that the dealerships employ novice technicians and usually concentrate on getting the vehicles out of the repair shop as quickly as possible. I had a valve adjustment done at my Honda dealer and they broke one of the bolts and never mentioned it to me. Lucky for me I noticed it a few days later and the dealership took care of it at no cost as I have a good relationship with the service manager.
If "check the steering rack for play" isn't in their training for VSC problems, they're not going to think to check it. Most likely they have a bunch of new mechanics who haven't thought to do so.
What separates the men from the boys is a technician that is good at diag.
I think part of the problem is the flat rate pay system for the technicians. The system forces them to get cars in and out as quickly as possible. It's the only way that they can put food on the table. Meanwhile, their colleagues (Service Writers) make more money for doing less work. Service Writers also have a stressful job dealing with unreasonable customers (it's a different kind of stress). So they should be making as much as they do. But technicians should be making a lot more than Service Writers. Technicians have more education and they've invested so much money on tools, etc. So I think they need to improve the flat rate system or eliminate it altogether as cars are becoming more complicated nowadays.
@@sdrifter13 Exactly. The flat rate system just sucks. While yes their are some gravy jobs out their where a experienced tech will beat flat rate times. Often times this is not the case unless the tech is not doing their job properly. One of my biggest complaints was if mechanics are bragging on how they are always pulling in more hours then they worked, then they are ripping off customers.
Every time I'm about to do some work on my car, this dude pulls out a video on it. It's absolutely wodnerful. Please upload a control arm replacement video if possible. Thank you🙏
Lol! Same! Gearing up to do a rack & pinion on my sienna tomorrow.
You are the best! I took my 4Runner to the Dealer with 30k miles on it for an oil change and the tech did not remove the original filter gasket so it was leaking and I had to take it back. Dealer service means nothing now a days! They are not the know all like before! Great job!❤
You're far too nice to the dealership. They had to cover this under warranty, no choice. They have all of the paper trail on the condition, just because they didn't find the fault within the warranty period doesn't mean it didn't exist. They had the vehicle in their shop multiple times for the problem prior to the expiration of the warranty.
AMD is going to take the high road every time. There's really nothing he could say (positive or negative) about this dealer that benefits the customer or removes the elephant sitting on the dealer's Service Counter. Everyone involved is looking at the original dealer. AMD also mentioned the town from where the vehicle was brought. That's sufficient.
Busting on the original dealer doesn't bring anyone up. It would bring AMD down. jmo
Knowing how busy you are you took time out to help a Veteran who clearly loves that Van and wanted it fixed. You know somebody loves their vehicle if they are willing to deal with an issue like that for a year. Most people would have traded it in on a new one and been rid of the problem. I am a lot like that man when I do get a vehicle I really love it is worth fixing to me even if the repair is more than the worth of the vehicle. I know there are times I really miss driving our old 1997 Camry and wish I never traded it in because nothing since that car has been as good. It was quiet on the road and had a smooth ride. Our 2020 Camry SE is superior in every way except ride quality. The road noise is terrible and they have stiff rides compared to the 97' models. Carcarenut have you ever considered opening an automotive repair school? I think you would be one hell of a teacher. I know I would love to be taught the knowledge you have gained through the years. Worth every penny that man spent taking it to you:P
you should have gotten the LE or XLE if you think the ride is too stiff on the Camry SE.
I just started taking my two Toyota to this shop let tell you that I am so lucky to have this shop near me. that's a man from GOD the owner
Thanks car care nice hearing from you🎉🎉🎉
Now that's what a top notch mechanic looks like!
And my 2005 sienna has 127000 miles on it and drives like a dream. Thank you tccn for your dedication and integrity in your work.
I had the exact same thing in my 2007 LEXUS RX350, and my random neighbourhood mechanic found it right away and replaced the bushing only, which fixed the loose steering and VSC problem. Another symptom is that the car will become very sensitive to the road ramp imperfections and start to go left and right whenever the road is not dead flat
Yep, whenever a vehicle wants to wander towards road imperfections you have something loose in the steering or suspension.
Was the work done by a Lexus Dealership Service Department ??????
Nop ... In a mechanic shop@@wildhorses6817
Is there a VSC switch on this model van? I know my camry has a switch to disable it temporarily. It's a bad situation either way for sure. I wouldn't want my family to drive it or near anyone else doing it. Another couple folks pointed out, why not have the dealer authorize CCN to make the repair and cover the cost? That seems like the best situation to put the issue to bed and make the road safer for everyone.
OMG, I just did this steering work this summer and as an amateur DIYer, it was the hardest and most fun project I ever did. It took me 9 days to fix it ( 5 days waiting for replacing the replacement parts). Nonetheless, the repair got done. I am super happy. It isn't perfect but it is 90% stable. After driving it from California to Canada and coming back home safe, now, I'm on the process on improving and getting that other 10% back.
👏 😁 That's awesome!!!
I’m in Northern Virginia and a vet. Hope the multiple Toyota dealers in the DMV don’t screw me over like this. Glad they are making it right!
Thank You for your surplus
Have bought many Toyotas over the years. However, the sales department at Toyota of Tyler Texas were happy to cheat me on a new car purchase in March of this year.
Most Toy dealership in NJ area, all I can say NOT good at all. Prefer Goodyear service center better.
You have Koons nearby, you're fucked.
Source: I was born and raised in NOVA my entire life. Recently moved out early this May and miss it already. Also used to work at Koons. Fuck them
don't drive thru dc except 395and 295S and you might be good
Hi this van r so good I own one for 15 years never had a one problem , when my kid grows up we decide to get small cars my van have 268,000 we drive everywhere , now I see this video n make me regret my decision should keep it for 10 more years they are that good , hope this guy keep it for a long time , thanks for you time and effort to show as to take care r own car Gods bless you and family
VERY nice job figuring out the source of the problem! You sir, are an absolute genius. As a delivery driver currently earning scraps for a living, you have made my life A LOT easier with your very thorough, informative videos and I thank you very much for that! I could not be more grateful. Hopefully someday I'll be able to somehow return the favor. To the owner of the Sienna, I wish you a very safe travel back home with that thing and I hope the issue is solved promptly!
It’s so comforting having a mechanic or dealer who you can trust! Auto mechanic is not an easy job and diagnosis is usually the toughest part but the pressure to get it done quickly is often what causes mistakes and misdiagnosis.
AMD, I hear Homer Glen, Illinois is lovely this time of year, no wonder the owner drove up from Virginia. 😉 I hope they had a pleasant visit and safe travels back home.
Let's also hope their dealer gets it right the second time. 🤞🤞
Its nothing special lol
You could have saved this family's life, and other drivers. Nice work there sir!👍👍
After an Acura dealership destroyed my oil pan by over torqueing the drain plug and spinning it (and then charging me full price to replace the pan) I was done with dealership service. I found a local garage that does good work and is within walking distance. They also back up their work and have redone repairs for free when parts turned out to be no good. I take all my cars to them for service.
Our local dealership, DIck Hannah, walked solemnly into the customer waiting area and told me my oil drain plug was stripped and the oil pan was ruined. They could NOT find the "ruined" plug to show me but had already prepared a $700 estimate of repair!
Amazing work. If every shop had a tech like you the world would be a better place. 💪🙏
This is like watching Sherlock Holmes at work !!!! Always an interesting mystery. Thank You
😂
This channel reminds me vaguely of a more serious, cleaner, and professional version of the old PBS radio show “Click and Clack,” where they would diagnose caller’s car problems during phone call-ins. I much prefer this RUclips channel, due to the mission of perfection that he operates by.
You are the Greatest that was why I drove all the way from Texas to have my 2022 Toyota Pruis transmission fluid changed by TCCN after I hit 65000 miles. Thank you for your honesty.
From one Vet to another Thanks for you service. I am so glad that you will now have a very safe vehicle for you and your family.
Holy Crap! I love my 08 Sienna, 183500 going strong thanks to you!!
I just had a similar bad experience with West Caldwell NJ Toy dealship. It is bad, got new 4 tires from it, and Junior Tech did not remove Rain water inside new tires they insstalled. Get back to dealership and asked them to check, due to steering vibration around 50-60 miles per hour driving, service manger asked 1 hour service fee charge ($150) , and declare nothing wrong at it. A really bad experience. Finally got the issue resolved with Goodyear service center.
rain water! omg.
@@msmarshall854 Its actually a very common issue. I find it from air compressors that have tons on moisture filling the tire with water.
Outstanding diagnosis.....
I had a Chrysler T&C, bought CPO, so had 7 yrs., 100k warranty. Transmission went, brought it to dealer, metal chunks throughout. Replaced w/Chrysler reman., lasted no more than 2 months. Brought it back.....bad valve body. Replaced, ran well. Sold it just as the warranty was running out. Also had cam issues at same time, replaced under warranty. Sad to see toyota going in the same direction.
same here T&C transmission went out 70k.. lucky got the exteded warranty. Got warranty and sold after repaired.
Toyota is heading in the same direction because a 15+ year old minivan needed a steering rack???
@@ytj22 Because their rebuild unit wasn't re-built to specs.
@@RogerM2404 understood, thanks.
To our veteran, Sir, thank you for your service. I have a 2000 Land Crusher -- that's what i call it. Sept 2019, had similar symptoms with beeping and brake lockup on curves. Had to have the rack, tie rods, and lower control arms replaced. Had about 260,000 miles at the time. I need to dig out my receipt, hope it wasn't replaced with a refurb. Great videos!! Thank you both!!
Bravo for original dealership who installed the rack and pinion to replaced bad rack and pinion 👍
BUT, A ZIP TIE , NOT A CLAMP ❗
THAT is totally Obvious to any mechanic . I would stay away from that dealership.
@@wildhorses6817 The only person seeing this zip tie will be the mechanic doing the work. Maybe he's younger and doesn't know to look for something like that. You assume a re-man part is Ok.
@@wildhorses6817 I think he addressed this and said it came that way from Toyota. From my experience racks came with new inner tie-rods already attached. But this was years ago. Not sure if I ever got a barebones rack that I can recall weather it was working in the dealership, a independent garage, or at home.
Thank you for your service. I thank TCCN for finding your problem. I don’t blame you for traveling the distance you drove, I would have drove from Florida, if I had a problem the dealer could not find. I am glad your dealer stood by their work and made it right!
That was a good find. In my opinion as n ex Ford tech and now aircraft mechanic at the end of my career, that the new techs don't have any diagnostic abilities other that that the computers tell them. Diagnosing problems stared going away when OBS1 came out. Now even with OBS2 its more that replacing what the computer says is throwing the code. There still has to be thinking. Which is becoming a lost art. I love watching you videos keep it up..
Ahmed, you are the man.... :-) Your expertise in identify the root of the problem helped this customer (and many of us online) a great deal. Thank you.
These "dealership couldn't fix" videos are my absolute favorite! AMD and TCCN Automotive, you're awesome 👏👏👏👏👍
Thanks show the problem I have the customers complaining the same problem you show the video I found both racks busing crack!
This is the problem today. The steering was that far off driving and they could't figure this out? No they did't care to investigate further. Thank you for helping this person out.
They probably never drove it off the lot and just strapped an OBD on it and did a manual inspection. It's the classic "Can't See the Forest for the Trees". Someone knew that they had put the remanufactured rack and pinion on it but the Tech may not have known this fact or didn't look at the service history.
Amazing work and dedication. I subscribed when I purchased a prius a few years back and loved it and used this channel for info. Now i passed it on to my brother and back to Honda only. I wish there was a channel like this with Honda vehicles. Keep up the amazing work.
Our local Toyota dealer in E Wenatchee, WA (Town Toyota), service department is Awesome.
They have treated us well over the years.
Their sales department is different, so we have only bought 1 vehicle from them. The other Toyota’s we’ve bought, we drive the 3 hours to Yakima or Pasco, WA.
If it saves us $5K - $8K for a 6 hour round trip, it’s worth it to us.
I grew up in Elgin -- Thank you for fixing his steering and Thank You to the Owner for Serving our Country
I am actually surprised that dealership didn't find the problem. I thought every dealership had a master technician or a diagnostic specialist. Even if they couldn't figure it out, isn't there someone from Toyota who they could reach out to help figure it out? I am glad you were able to find the problem in a short time.
You and I could have found the problem in about 15 minutes.
@@ytj22 I figured it out by watching YT videos!
Toyota apparently refuses to acknowledge this is a problem and it is.
I’ve just purchased a super clean 2010 Sienna from CA and having it shipped to MA. Beautiful shape, 1 owner, all service records from Toyota dealer, no rust etc.
I’ve spent considerable time on a Sienna forum and was aware of this VSC problem and most likely solution. It’s not a totally rare issue but dangerous and Toyota doesn’t want to acknowledge it.
Hope he insisted on a new rack/bushings not remanufactured.
i am in CA and took my Lexus es350 to three different Lexus Dealerships they kept the car for tow days at one and three at the other two and they could not figure it out i took the car to my toyota Dealership they had there master technician look at it and he figured it out within one hour they do not have good technicians like you they are few and far between my friend keep up the good work we love your channel.
I had a similar issue with my 2002 Tundra where every rubber bushing associated with the suspension had dry rotted and subsequently failed during a violent, non-ABS 4 wheels locked up stop to avoid hitting another vehicle. The first thing I did was have my local Toyota dealer replace all 4 tires with new Michelins because the old ones now had severe flat spots. For the next 12 months the dealership and I chased down drive-line and suspension vibrations... the truck needed new shocks, a new drive shaft and carrier bearing, new steering rack bushings, new upper and lower control arms with bushings plus new ball joints were installed and we still had a vibration. The dealership installed a 2nd drive shaft at no charge thinking the first replacement wasn't balanced correctly, and the vibration continued. I decided that it had to be the tires, Michelin said impossible, but I persisted and the owner of the dealership finally agreed with me... they installed a brand new set of Michelins at no charge to me and the truck rides completely smooth and is free of vibrations - just the way I like it. I never got upset with anyone at the dealership, but they could feel my frustration growing and they kept trying to fix the problem... luckily I did not have to drive to Chicago to find a solution, but I would have if my dealership hadn't stepped up with new tires.
Best of luck to the Veteran that owns that van, I hope he had a safe drive home to Virginia.
That's somethin' else! At the shop where I work (in Montreal), just two days ago we finally resolved a vibration problem on a customer's Subaru WRX. We sold him new alloy wheels, and soon after he had 4 tires installed elsewhere. Then the vibrations started. He was told it was our wheels, so we balanced them multiple times, with no result. We finally mounted his tires on steel wheels to see if that would stop the vibration. No luck. He went to the dealership, who told him it was an out of round wheel. He came back this Thursday, we mounted 4 Bridgestone tires on his alloys, and whadaya know...vibration gone! It was the tires all along! And what brand, pray tell, were those tires? Yep, Michelin. Those things are horrible. It's not the first time we've encountered this problem with them, so much so that my boss doesn't sell them anymore unless the customer is dead set on them. My advice? Next set of tires, get ANYTHING but Michelin. In French we call them "Michemin" (half a tire...)
@@laveritesurlestemoinsdejeh8522I e been having good luck with hankooks light truck tires here in the northeast. Just putting that out here for anyone that wants to know. Not aggressive tires but very doable for 4 seasons on a light truck and I get good wear out of them.. if your a total truck guy and can't drive without expensive "manly" tires then they aren't for you, but if your a sane person that wants a decent tire for the cost, in my opinion they are pretty decent tires.
@@laveritesurlestemoinsdejeh8522 I think Michelin continues to suffer from Covid related QC issues... I have been using Michelin for 30+ years and this was the first problem I ever had with them, and as I said the 2nd set are perfectly round.
Quality diagnosis - just outstanding to see a shop like this. I have an ABS light that has been on since 08 that the dealer could not fix. I should drive it down from Milwaukee
Great job finding the issues. Hats off to the dealership for honoring the repair. Special thanks to the veteran and family for their service!
Love your channel, wish every shop could be like yours. God bless you and your family.
This is the most modest, honest, moral car work RUclips channel.
Very cool story. Gives me goose bumps. Best of luck. Glad you found the problem for him and his family.
I hope this inspires more mechanics to be as considerate, kind, and as hard working as him. I agree, I applaud the dealership for taking the time, being honest and saying they didn’t know what the problem was, and making it right when it was found. He is the most knowledgable and kind mechanic I’ve ever known.
Well, he should have not had to drive 750 miles for this diagnosis. I am shocked the owners didn't notice something is seriously wrong with the steering when the steering wheel ends up in a completely different position while driving. Not only that, whoever test drove it at the dealer must be clueless as well!
To the owner, thank you for your service. God Bless
From one vet to another, thank you for your service. The CarCare guy is a stand up person who cares and knows his craft. Well done!!
God Bless!! For l taking care of our Beloved Veterans!!! You are the man for your integrity and honesty !!
I have 3 of these!! I love the Sienna! Look how clean it is!! The best vehicle I have seen in my 25 years of being a Mechanic.
Good job getting your vehicle to the “ expert”. Thank you for your service.
Every videos of this kind should call out the names of the dealerships so hopefully it will encourage dealerships to step up their games.
But to the dealership's defense, most of their techs are not like someone who is a Toyota master diagnostic technician who actually cares about people, safety, and proper vehicle repairs. 👍
There's always legal parameters at risk. Across all car technician channels they never reveal the full name of the establishment that screws up. Car Wizard etc....
And, NO MECHANIC should be using a ZIP TIE instead of a CLAMP ❗
@@wildhorses6817Probably schoolboys employed as "mechanics" 🙄
Glad he found an honest guy to help him find the issue. Also glad to hear the dealership is taking ownership of the mistake and making it right.
The STEALERSHIP never wrong ! They ripped you off on everything they touch, they suck to the bone . Once again thank you TCCN to give us viewer another lesson. I have been learning so much from your channel . Have a blessing weekend.
I'm from the UK & never let my local dealership touch my car! I got a good trustworthy local Jap specialist to do mine.
Ahmed, you are the best and represent what all technicians should be. The dealership should have sent you the rack and refunded the customer's bill with them. BTW, age and experience does not ever relieve a technician's ability to trouble-shoot something like a rack/steering problem.
OMG, you're in Illinois! That is really good to know, since I live in Southern Illinois. I imagined that you must be located in a far away location. Much admiration and thanks! 😀😀😀❤❤❤
Hello downstate rustic!
Thanks to you and all our Vets.
I worked in the C.A.T. region for most of my Toyota MDT career. The person who performed the alignment after the rack replacement should have noticed this. Not being able to hold the toe adjustment would have been their warning.
It's sad when the dealerships tell the customers they are not able to fix their cars.
China will soon put the American and Japanese dealerships out of business.
Was it put on an alignment rack?!!
@@dans_Learning_Curve I don't know, but I ALWAYS perform a four wheel alignment after replacing the steering gear. It is needed to verify toe in or toe out. No one can perfectly set the tie rods by eye. You can get close, but even time you would snug the tie rod jam nuts, the toe would wildly change if the rack bushings were as loose as these were. Remember the rack to subframe bolts were tight, but the rack kept moving.
@@danielpilachowski2424 For older people, we have seen, little by little, the disappearance of honest and competent mechanics. Now, we have to make €€ figures, replace rather than repair, with less well-trained and much less conscientious staff. It's the same thing everywhere, the same problem.
@@dans_Learning_Curve Gman is correct, this should have been caught during the alignment process. And yes you must do an alignment after replacing the rack. I wonder why the original rack was replaced? Was everything tight when they initially looked at the car before replacing the rack and just assumed everything was still tight after? Clearly someone didn't properly inspect their own work after replacing the rack.
Glad you helped him find the issue with his car. You are really showing you know how to get to the bottom of the issue AMD.
wow. 2k labor. just got mine replaced under 400. Purchased new aftermarket rack. Car was throwing VSC TRAC off light. Performed zero point calibration so far it hasn't come back for 2 weeks now. Flushed with idemitsu PS fluid. Alignment. Steering is stable. Heavier, no more loosey goosey. Life is good.
2k plus labor
Genuine parts are expensive. You can't compare aftermarket versus genuine toyota. 97% of the time, genuine lasts 10x more than aftermarket.
I assumed it was $2k including parts and labor.
@@michael931 correct, $2k is for both parts and labor.
@@michesbiananthis van doesn't look like it will benefit from 10x longer
To that gentleman, THANK YOU for your service 🙏🇺🇸 To AMD, great job to you and your team for finding this issue. By the number of videos you do and your shop is always busy, it’s really too bad you couldn’t find the time to teach Toyota Technicians. I think you would be a great instructor.
I’m surprised that the dealership was not willing to pay you to fix the problem. Given the dangerous aspects of the issue, was it reasonable to ask the owner to drive another 750 miles before having the problem fixed? Given the possibility of the vehicle slamming in the brakes, might well cause a rear end collision. 💥
I agree 100 %. Maybe there was a signed liability release allowing him to continue driving.
I would be more concerned about his safety more than the liability.
Why would the dealership be responsible for the owner that drove 750 miles for 2nd opinion diagnosis? If you had a auto shop business you would pay?
If I had a auto shop business, at most i'd refund the money the customer spent for my shop diagnosing the problem.
Love that the dealer is accepting responsibility to repair it properly. They should install a new Toyota rack for him at no additional cost. Please let us know how it works out for him.
***I hope the dealership pays for your time in solving their rack/pinion problem.
they should have paid him for the entire replacement. The poor guy now has to drive back home in a dangerous car.
@@gosman949 , I would refuse That and expect them to pay for CCN to complete the repair with Good parts. The dealership needs to pay for flights, drive, repair from AMD , they could have been held responsible for a dangerous accident and deaths.
@@wildhorses6817 The owner of the car didn't have to drive/fly hundreds of miles. There are likely many qualified technicians in his area, they just might not all have a RUclips channel.
@@wildhorses6817 obviously you and I were not asked to negotiate! haha
@@ytj22I disagree. Tccn was basically his only option of finding the right mechanic who actually knows what he's doing...
You are right Ahmed, The mechanic can be only as goos as good the parts are….
But here is your pristine expertise in Toyota field! Big Aplause 👏👏👏👏 Congrats 😊
As for any case, the customer did the proper thing by sticking with his preferred shop, routine maintenance with documents to show history, and taking it back to the same shop when there was an issue. The odds are that Toyota warranty wouldn't have covered it if they never brought it to their attention before the warranty ran out.
Kudos to them for taking care of it since they are currently under hot water with the TT V6 and engine fires.
Competent mechanic! Once on the hoist - finds the problem immediately. Pretty obvious for even the most basic of inspections. Zip ties and bad bushings! This is not just something that any shop could understandably have done wrong and be excused by " it could happen to any dealership mechanic". But you are being admirably gracious as usual and we commend you for it. This dealership in question got exposed for true incompetence or just deliberate "corner cutting" and decided to fix it after they were exposed. All too common unfortunately. Glad it was resolved. So thankful for this channel and the heart and soul you put into your craft. God bless!
Never mind the dealer. The owner couldn't tell something was off with his steering this whole time?
"Only a year!" LOL!!
And he’s going to drive it all the way home like that. I guess he’s used to it.
I'm sure AMD said that the owner been taking the van to the dealership, and they couldn't figure out what caused the issue,
I remember driving a 1970 step van that had steering like that. My employer would have us drive it on the highway. He just thought it was funny.
That's what I was thinking. How could you not know something is wrong with your steering if after every turn, the steering wheel ends up in a different place?
Great video! Kudos to your technician for recognizing the steering problem right away! What an awesome job !!
I hope the dealership didn't just take responsibility because out of fear of this RUclips channel exposing them. I would have just wanted The Car Care Nut to fix it and have the dealership pay him for the repairs. That way you know it's done right!
They did it out of fear of being sued.
They have liability for this, they had to fix it.😊
Great video. I appreciate the way you handle your business. I wish others took as much pride as you do with your work and service to your customers. To the van owner, thank you for your service to our wonderful country. Best wishes in getting the van fixed by the dealer. Glad you were persistent and now the issue will be resolved.
How on earth could they have not figured that out? You give them too much credit brother. They just parked in the back and said they spent a lot of time on it. If the computer can’t give them an answer, then they don’t know the answer.
I sure hope the vehicle is repaired properly. I'm getting older and maybe one day I won't be able to fix my own vehicles. I hope it's later not sooner.
To the van owner. Thank you for protecting all of us in this country! GOD BLESS YOU!
Hopefully when the problem is resolved you can let Ahmed know so he can pass on the info to us.