Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
The copper thermal adapter in our K1 Max got stuck inside the heat sink. I removed the hot end to clear a clog (like I have before) and the hot end came right off like it should. The adapter is stuck inside the heat sink so tight and I can't budge it. I emailed Creality to see if they had any advice and they said they're going to send me a new heat sink to take care of the problem. I'll have to put a new hot end in with a new thermal adapter, but that seems fairly easy.
Why would anyone need to change the heat sink?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
The copper thermal adapter in our K1 Max got stuck inside the heat sink. I removed the hot end to clear a clog (like I have before) and the hot end came right off like it should. The adapter is stuck inside the heat sink so tight and I can't budge it. I emailed Creality to see if they had any advice and they said they're going to send me a new heat sink to take care of the problem. I'll have to put a new hot end in with a new thermal adapter, but that seems fairly easy.
@@amykelly933 thank you!