Don’t replace your machine next time. The fix is when you arrive at your machine in the morning, the handle should be up ready to insert a capsule. Don’t place a capsule inside the holder yet. First carefully touch the underside of your lid where all the spikes are and gently but firmly twist the spikes just enough to dislodge them from their stuck position. That’s it. The spikes just get stuck. As long as the spikes can rotate freely, you shouldn’t have an issue with the machine. Also, make sure you never hold the brew button unless you know you are teaching your machine how much to brew from that capsule size. You may want to keep an old capsule, remove the lid, and clean it. You can run this blank capsule after a brew to clean your brew head between cups or at least between flavors. I would do this as much as possible even after every cup to make sure the system stays crystal clean for your next cup. Yes, it will waste water. Save it for your acid loving plants please.
All that extra work on a more expensive machine....it negates the rason fir buying these overly expensive aluminium leaching pods...then you might as well buy a manual espresso machine or a bean to cup ...you get cheaper,fresher , freshly ground bean coffee with. Pods are old and stale and 10x more expensive. I have one of each pod machine...they all turned out tastleless, small,expensive after a year of trying thes pods out, had a dolcegusto,nespresso, espresto(k fee) etc....pod prices got very expensive eventually. I invested in the cheapest philips bean to cup and the 1kg beans that I buy are way cheaper, I now enjoy freshly ground, great tasting coffee...I can choose any brand I like of beans tooo...YAY
Nope sorry but it just kept blinking at me and never worked the pins never got stuck it was an electrical malfunction I ran through all the options to retest and still gave me the blue light which isn’t even in the instruction manual so thanks for the info but it wasn’t the case for me. My new Virtuo Plus Deluxe works great no problems… but they need to figure out the virtuo next machine I bought the karafe and everything for it I was bummed but I’m happy with my new machine
Mine is definitely going back as the problem is intermittent. worked fine for 11 months (around two coffees a day. I also have an Inissia for espresso shots. That one never failed in 10 years of heavy usage) but first started to "process" one in two capsules and now none. did so many "water clean"s that, water what comes from it is crystal clear. None of the mumbo jumbo worked. It feels like the machine is not recognizing the capsules. I would get the same blink if I try to brew and there is no capsule in the machine (spins stops/ flashes brown and returns to steady white) Vertuo Next tries to do too much on such cheap plastic machinery :( once you take the fun out of making coffee no crema will make you happy. thanks for reading... I actually wanted to smash the machine to bits with a hammer and post it on youtube! I got it literally for free as in Europe they have a promotion where the value of the machine is refunded in capsules. I might just go get another one as I really like the coffee. The machine is still under warranty but I would destroy it for $50 if anyone wants to see the insides of it online? Maybe that will make Nespresso take a serious notice huh?
I got a Vertuo Next to save money from Starbucks and so far I did not get disappointed. The coffee tastes much better than my old Keurig and just looks better with the crema on top. The machine reviews worried me at first but hey I thought if the machine lasts few months I made the money back compared to Starbucks, lol. Nearly a year later the experience is still spot on and I mostly used reusable pods, no real issues so far. All in all it was worth it but refilling the reusable pods is a nightmare compared to Keurig.
This is our second K-Classic. We had our first one for many years, so when we had to replace it, we wanted nothing else but this exact ruclips.net/user/postUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf model. We use it for about three people everyday in the morning. The taste and quick brew is one of the reasons we like it so much. There are so many choices of brands of coffee that we would grab what was on sale and test the different brands from there. I would definitely recommend trying different brands of coffee to find the ones you like the most because there are brands that quite frankly taste horrible.
My vertuo ROUND HEAD machine is awesome! I have used it twice a day for three years. I own the Vertuo ROUND HEAD built by Breville. The Nespresso rep in the store said this one was the only one to buy. Clean it often and you'll love it!
Thanks for this information. I've been wanting to buy a nespresso for a little while. I'm doing my research now and glad to come across this video. I was so confused with all the options available, but you cleared that up as well. Thank you for the information.
I bought my Virtuo Next from a liquidation outlet store and it has worked great for the past 4 months. I got an error light where it wouldn't brew the other day so I unplugged it, waited 30 seconds and the plugged it back in and it has been working ever since. I figured since it is computer related, it has to reboot sometimes.
so umm... hold open the metal pieces when opening it so it doesn't throw the pod away if opening it???? also if it flashes red, unplug and plug back in press button and it works. only happens occasionally with self-packed pods using my own grounds. over-rides the safety off/needs cleaning red flashing. Been working just "fine" for me for years
That was a great video. Thank you, I'm at stage two now. Sent back vertuo Next for exactly the same reason, and waiting to receive vertuo premium as promised by the customer support team. In fact, I wasted 3 sleeves in trials of clean, descale, reset, factory settings. Finally, I will cut it short, When I receive my replacement, I will put it on the marketplace, and I will never buy any more nespresso machines or capsules. I will get a professional one. These machines from nespresso are all crap.
In Australia we don't have the Round Head model. We have the Vertuo Plus which has a dome shaped head. So I'm wondering if that's the equivalent machine. I'm not sure I could afford the next price-point after the Vertuo because I think it's a big jump and I'm not a huge coffee drinker to really justify paying a huge sum for a coffee machine yet I want to be able to make a decent cup and serve one to guests.
We bought a round head two years ago and not one problem with it. It's excellent. I bought a Vertuo Next for my office, as it's a bit smaller and sleeker. It has all of the same trouble you mentioned. I haven't gotten one cup of coffee from it. I began searching videos to see if I was doing something wrong and I came across this. So, I guess I'll be trading this is for another round head.
I have the Virtuo Next and have had no issues at this far. It brews fantastic coffee and is relatively quiet IMO. All these bad experiences documented here have me worried now, but I can honestly say mines running like a champ.
Yeah I thought that too. Until mine shit itself and I am awaiting a Nespresso Plus to be delivered as a replacement. Cross all your fingers every time you make a cup of coffee with Depresso
he obviously trying to get cash from another company, this is so comon now that soyboyz are trying everything to earn money on internet and since he does have big boobs, it is more hard to do ...
Had two within a year. I drink coffee religiously. I used a virtuo plus in a hotel I was staying at. It didn't wake my fiance up being a few steps away. It's SIGNIFICANTLY quieter. The vnext breaks down for heavy users and is unreliable. Youre quite lucky that yours hasn't given you issues yet. By the way, I REGULARLY descaled and clean my next every couple of weeks on a day off and it still gave me problems . Both did. If yours starts showing issues, just go for the virtuo/vplus . Way quieter, easier to clean and reliable .
I too thought my machine was faulty but in reality, it was ME that was faulty!! Not having educated myself on the machine, I did not realize there are different size pods that represent the amount of coffee the machine will pour (each pod size has barcodes the machine reads). As far as the orange blinking error light..if you place the pod in and lock it, walk away for a while, and come back to brew, the error message will occur...so you have to halfway open the lid, enough to reset it but not to let the unused pod drop....OR you can simply remember NOT TO walk away from the machine once you load and lock the new pod. Be sure to brew it quickly thereafter. I also own the CitiZ which I love for its design but this Vurtuo Next gives me the option to do the Pour Over when I have family over and a cup at a time won't necessarily do.
I've had mine for 2 years and it works fine. The problem you mentioned is fixed easily by cleaning the machine. It takes about 5 min a thing I do ones a year. Additional to the descaling ones a year
Yea same issues. I just got one and It's doing the same exact things your is. I don't even understand how they are selling this. Quite disappointed really
I do love the taste of the Virtuo next. When you add foam to it with a little vanilla it tastes awesome. I also have the delonghi with 18 bars of pressure as well. I tried to fix the Virtuo next, and it was not fixable. As i understand it, the orange light, is the orange light of death. Once it happens, the device is finished. But i do like the taste as well and, making a full 12 oz cup of espresso lately has been really great. I just think they will continue to break, like a defective piece of machinary. Its not worth buying it over and over is it?
Have just bought the Essenza mini but was close to buying the Vertuo. I can't believe how cheaply made the appliance is. It reminds me of something you'd buy for your child for pretend play. I was not expecting the low quality for the brand and I literally felt I was unboxing a toy. Granted it's one of their cheapest models, I expected much more from Nespresso and I was shocked as a first time buyer. On top of that, it sounds like a freight train when it's brewing your coffee! I guess I got the lesser of two evils? 🤔
Omg I had a similar experience too!! I went through 3 VERTUO Next machines and now they offered a different model so I’m waiting to receive my vertuo plus deluxe machine I’m praying it just works!! I’m thankful I’ve had a keurig to back me up in between waiting for machines and dealing with my next machines that continued to fail. DO NOT BUY the VERTUO NEXT MACHINE!! Save yourself the time and frustration and try a different model.
Thanks for the great video to warn people away from a sub par product. I’ve had a very similar experience with the Vertuo Next. My second machine in just over a year has just stopped working, giving the orange blinking light, and won’t brew. I’ve been through every troubleshooting solution multiple times on both machines with no luck.
On my second Next machine, descaling didn’t solve the problem. Hate that I’ve invested so much in Pour Over sized capsules as I really like a larger cup in the morning, but having a subpar machine that needs to be replaced frequently is saving me nothing.
I bought a Vertuo Next Premium machine and it leaked from everywhere, in fact it leaked so bad it literally went with a very loud bang and knocked all my electric out. Replacement machine leaked just as bad and sounded like a very broken aeroplane trying to take off. I am currently on a Vertuo Plus machine, which so far is working ☺️
I’m having the same issues with my Vertuo Next machine, and it’s good to know that I’m not the only one. It is currently not working, keeps getting stuck in the descaling mode, is leaking and will not brew.
there is actually a work around for that. unplug your machine, wait 10 sec, plug it in and keep it in UNLOCK but closed position without a capsule inside. as soon as you plug it in press the button 5 times in 3 seconds and it will flash orange 5 times while it is going back to factory reset. it should be fine after that!
I am senior I.T. support Engineer for an American Company in Germany supporting ca 220 staff located in Germany, Finland, Norway, Denmark, Austria & Greece and I feel your pain 😀 I purchased my Nespresson Vertuo Next that included the Milk Frother as part of the Black Friday deal one week ago and so far so good, really nice results with every capsule. Admittedly early days so what I wanted to share is that although in our company we provide identical Laptops to 1000,s of staff it is more than strange that it is often the same few who experience issues that are often exclusive to them and even when that Laptop replaced they report once again issues that the vast majority seldom if ever experience. Based on this I would guess that if say 1000 people purchase the Nespresson Vertuo Next you can probably reckon that 20 of those will have some bad experience and half of those issues self inflicted by not reading the instructions carefully before and during use, just not good with handling hardware in General or just extremely unlucky. Now I am not at all suggesting that you fall into this category but murphys law is always there to frustrate us and I too am not excluded from this. I do think such posts warning against the purchase of a piece of hardware can be useful and hope you find a good reliable coffee maker. I still have my Phillips Senseo PAD coffee maker which makes a great cuppa and has being doing so every day for the last 1.5yrs and cheap and easy to use and will keep it at the ready should this one fail me.
I have a next, rose gold fixtures, bought from Nespresso (doesn’t say breville or delonghi) And so far no problems. I’ve had it about 1 1/2 years. I think the rose gold was the upgraded model you were referring to in the video. I’m curious about the round head model. It may be too large for my space tho.
Love the Nespresso coffees and the overall look of the machines. I am on my third Nespresso machine. First one was a Vertuo that did pretty good and then started leaking. Bought a Vertuo Next and used it till it started sounding like I was standing at the end of a runway next to an F-15 on full afterburner. Performance continued to diminish, not brewing full cup, blinking lights etc., got a second Vertuo Next from a relative that had only used it briefly and didn't want it. So basically a new machine. I'm a regular coffee drinker, 2-3 cups per day, and brew more if guests are involved. After a couple of weeks, same issues involving noise, not brewing full cup, blinking lights, numerous wasted pods despite running de-scaling and cleaning cycles. Glad I saw this video. I will probably try a round head machine based on your recommendation. If nothing else this prevented me from buying another Vertuo Next. If the Round Head doesn't fix it, I am probably done with Nespresso.
I've had round head for nearly a decade , I simply wait on sale in dec or with coffee credits , then sell my working round head machine on Craig's after cleaning decaying making sure it works. Win win , but I stick to round head chrome version . I've not had any issues. The sellnisba win win for example if I buy with good credits sale 100-150 credits and machine is 200, or less , then insell for around 60obo (cleaning kit) that way I'm not out anything, someone gets a good machine for cheap and I get a recently built unit. Many people do a similar thing with Drills that are on sale with multiple batteries.
Got a Nespresso Vertuo Next for my birthday a month ago, and I got the same issue as the person that said that their machine “froze” ( at time stamp 1:54 on this video - the comment/review titled “I’m at a loss with my Nespresso Vertuo Next”). And like what you mentioned that the first red flag was a leaking machine!!! It happened to me too! My boyfriend actually owns a Vertuo round head and he has had it for a while now without any issues. So I 100% agree with this video and I’m considering switching, or rather, upgrading to the same machine he (boyfriend) has. I really enjoy Nespresso coffee and I still have lots of pods I haven’t used. Considering gifting myself a vertuo roundhead or a vertuo plus for Christmas, but for now I’ll stick with instant coffee and give some capsules to my boyfriend so he can save money hahaha. To anyone considering getting a Next: SKIP THE VERTUO NEXT, JUST GET THE ROUNDHEAD OR VERTUO PLUS!
I bought my first Vertuo Next on March 15. It stopped working one month later (wouldn't power on at all). My second machine only lasted a week before it started leaking at the head. Just picked up my third machine 2 days ago. This morning it started flashing orange and was leaking water into the capsule holder. It finally made my espresso, but it was making some awful sounds while it was working. This is the Breville version. I'm going to exchange it for the the Delonghi, hopefully this is a better machine.
Great vid, thanks! I purchased the Vertuo Next and had the same issue you encountered after about 2 months of using it almost daily. Support was great and quickly sent me another Vertuo Next which I've had working without issues for over a year now, with an average of 1-2 uses per day.
oh man I just bought the Next instead of the Pop because it was on for nearly half price on amazon. Figured i'd save a little bit. Looks like I'll have to go through a return process and upgrade through amazon if necessary. Wish I had just watched some videos before jumping the gun on it!
I bought the Brevelle Vertuo almost a year ago. The same model you ended up liking shown at the end of your video..(I need to break the Starbucks habit too!) I've not had one issue. There are a few things to think about though, in order to prevent some of the issues that popped up from the other models you showed, and to preserve the life of your unit.. 1) never slide the machine around. Its heavy and will likely result in leakage at some point. Clean you machine at your discretion using just the hot water process. Make sure to descale as recommended by the mfg. About 6 months in my case. It's based on how many cups of coffee you make monthly. Never run vinegar through the system. Use the Nespresso descaling solution. Its cheap.
Yes, I’ve had similar problems with Vertuo Next., and I’m happy to have see your video. I’m on my 2nd replacement (3rd machine) and now it “doesn’t recognize the capsule”…( this shortly after I spent over $100 restocking my supply). I’ll be calling them tomorrow. I’m certainly tempted just to rely on my CHEMEX pour-over pot, but for one person in a household drinking coffee, the Nespresso would be a convenience if it worked…….
I was gifted a vertuo next Mother’s Day 2021. It started to act up several months later. By the time I called to tech line the warranty expired. Meanwhile I spoke to no less than 6 techs over 8 hours and trying a host of solutions to no avail; add the language barrier and lost phone connections. During the last on line chat techy offered a compensation of a $10 coffee credit to my account!! What am I going to do with that when I don’t have a machine to use is? And I won’t purchase another either. So I’m out of pocket, the machine, including a descaling products and wasted coffee. No recourse. Any recommendations?
I've had the Next machine for 3 months. It has worked great, I had no problems at all, until I did the first descaling. After that it just stopped working. The button didn't respond at all, to anything. I called support and they tried to help me by trying a lot of different things, still no response from the machine. In the end they ended up sending me a replacement, they offered me the VertuoPlus instead. They said since it has less problems, they'd rather send me that one, with no extra pay.
I was just on the phone with Nespresso for an hour and a half trying to troubleshoot my Vertuo Next. It was doing the exact same thing as yours, it stopped brewing. I've had the machine for 1 1/2 yrs, past the 1 year warranty. Nespresso support offered to extend my warranty at no charge and upgrade me to the round head. They also said that there are known problems with the next and the round head is a superior machine. I pick it up at a boutique store tomorrow. Hopefully it's as good as they say it is!
I have the exact same problems with a 3 month old machine. After a day of trying to get it to brew, I gave up. Unplugged it and was going to box it up this morning, welllo and behold, I plugged it in and gave it one last try, it worked!. Well let's see how long this lasts. Great information on your video.
It's unbelievable because I bought this machine in April of this year, and it finally doesn't want to make coffee today. I was having like a yellow LED, and then when I plugged, we plug it back in, it just went Orange to yellow LED to the point that I had to return it to Best Buy because I have a protection plan with Best Buy to get another different one so I when with Nespresso - vertuo chrome, smh I hope it works, smh.
I purchased a Next. I did have some issues with it and customer service replaced it with the Plus. I haven’t had any problems with this machine. The Next was more attractive but the Plus is a superior machine. I am happy.
Best thing to do is just call the club! Why people try to fix the machine themselves? It's not hard to call the number. 24/7 customer service. Simple...lol
Yeah. Same problems with the next:/ but when it worked. IT WORKED. I like to compare it to iPhones and they’re screen problem back in the day. You get the phone, the screen breaks. You know you could go to an android which is just as good but.. alas, straight back to the iPhone. 🤷🏾♂️ some things I just can’t move on from. But that’s for sure a me problem. So hello nespresso addiction. Take my money (hopefully just one more time)
Had the same issue with my Veutro Next. Broke within a week. Replacement broke in 3 days. Why? Cos they are made cheaply. Save yourself time and get a real espresso machine from Delongji
I have the round head and I have had issues. 1- machine would not spin after not using it for an extended period SOLUTION - use my clothes steam to thoroughly run steam over the spinning teeth of death. 2- very loud when brewing, I surmised it was a worn out cheap bearing, figured I would let it fail (but didn't have too wait long, see 3) 3 - machine would start brewing then stop, two flashing white lights followed, nothing could be done, descaling, cleaning, nothing would run, i decided to disassemble the machine to see if there was a blockage, none found, I decided to check the bearing. I took out the bearing and the rubber seal was deteriorating, fine black dust was everywhere. I removed one side of the rubber seal and used the only oil I have...coconut oil to clean the lube the bearing. I than partially reassembled the machine and with a smoother bearing i was able to get it into descale mode which ran smoothly. I then used a used pod and was able to brew a cup and the machine was also NOTICEABLLY more quiet. I ordered a new bearing on the ZON which will be hear tomorrow...free delivery (how do you do it Jeff?) Videos I watched to help: Channel - GTRsquared Video - Noisy Nespresso Vertuoline repair Nespresso videos to descale
I've gone through 2 next premiums now, I actually can go pick my new round head up at ups now. first one completely just wouldn't turn on anymore, second is leaking water, let hope the round head is better! I didn't have issues with Nespresso support though, I actually called and said I don't want to deal with another next I just want to switch to the round head, without hesitation customer support said sure. me and my boyfriend were surprised at how fast and little effort it took. clearly the next needs a revision. my mom and sister both have next machines that work and have been working for 2 years so it must be something within the last little bit.
I had my Vertuo Next replaced 3 times. Now Nestle told me that I am out of support, because warranty of my current machine expired. Luckily I found one on Amazon with a 50% discount. My joke is that I consume more machines than capsules 😂😅
I have had all of the same problems with my vertuo next machine! (Flashing lights, leaking water, and stops working all together) Thankfully I purchased it @ Costco so returns have been simple. Exchanged 3x so far with same issues. But when the coffee ☕️ does brew it is great tasting coffee!
Not only this machine -Vertuo Next- sucks,(I had the same problem) but the taste of all kinds of capsules that work for it, isn't good, all of these flavours aren't better that the classic small 2 button machine capsules, and, they cost more. I 100% agree DON'T BUY IT.
My experience exactly, except for the plastic taste. I had a Magimix Vertuo Plus (a.k.a. Vertuo plus deluxe roundhead), working well and wanted a second machine for my bedroom - I chose the Next for a smaller footprint and Bluetooth. I’m not sure that it ever worked for a whole month without the fixed red LED indicating complete failure. Over a series of returns, repairs and replacements I got to know my DPD Driver very well, through the 10 visits he needed to make, collecting and delivering replacements. Eventually I called a halt and asked for my next replacement machine to be a Plus, not a Next and - Hey Presto! It does the job just like the first machine, reliably. Why can’t Nestlé/Nespresso either ditch this lemon or at least work out why it is so unreliable, as they must be losing an awful lot of money on many of these sales.
Great video and great choice. I have had vertuo (round head) for over 8 years now and still going strong. Never had any issues, thankfully! I love mine!
My guess is I got lucky on this one. I bought a Virtuo Next at Costco in Feb 2021 and use it regularly, I have done the recommended cleanings and descalings. So far the machine has been working with no issues. Sadly you were not so lucky here. Either there is a trend in your usage, or pattern that is different from mine, or your water could be hard. The company that made mine is DeLonghi. I have heard Beeville just about anything is typically reliable. Steps i do, The system is open (and stays open when not in use) I plug it in and fill with refrigerator filtered water Add the pod and close, count to 10 and press the start button. It warms up and start spinning and dispensing as expected Then when I am done I pop it up. On the rare time there is an issue, I just grab it and reuse it (if it did not work at all).
Nothing but truth in this video. If you are looking to buy this machine. DO NOT DO IT!!! SAVE MONEY! It sucks so much. We experienced the frustration of the blinking lights, small amounts of coffee brewed. Wasting expensive pods because the coffee did not brew properly. Descaling is not simple. Have been dealing with these problems for almost a year & now the coffee machine is now dead. It will not power on. I'm DONE!
DITTO DITTO DITTO--I had a weird out-of-body experience watching your video. I have had almost the exact experience with the Next machine. I have dumped Nespresso altogether.
I’ve had had it with my Vertuo! All the above issues from the beginning. NEVER AGAIN. I’m switching to cheap instant coffee. Before quitting it altogether. Thank you nespresso. 🤨😤🤬
I bought it and hate it, I think it’s a total flop! Can’t buy or want to buy anymore Nespresso machine or coffee they said its the descaling kits, I spend hundreds of euros for nothing, nespresso sucks 😖
I had the Nespresso Vertuoline for 1 year until it no longer wanted to brew coffee. Was with customer service with troubleshooting the machine with different techniques. It was out of warranty , so they offered to replace it with Vertuo Next. How ironic! Didn’t take their deal. I was on my second Vertuoline with the same issues. Quality is unreliable. Will be saving my money to get a traditional espresso machine
Here's an idea for the BEST coffee: buy a #2 CONE and some brown (unbleached) filters. Put some grounds coffee in it, then drizzle boiling water through it (on top of a coffee cup) and viola, the BEST coffee.
I've gad 2 nexts. Each lasted 13 months. All the issues you've talked about. This second one, I came home after a week and the machine is just dead. Zero power. Support acknowledged the finickiness of the next saying it needs weekly cleanings and to unplug and store between uses!
Your comment at the end about Breville being the more reliable manufacturer (as opposed to DeLonghi) was unexpected, given that your broken machines appeared to all be Breville machines. This may simply have been a result of how you shot this video, though I will say the DeLonghi Nespresso Virtuo roundhead machine we have works flawlessly.
Thanks for your video. My Nespresso Vertuo Next has these issues. I am going to demand a different machine. Bye the way, when I first purchased it, the app would not work. The support staffer very honestly told me that the app just doesn’t work properly in Australia. Astonishing! Do NOT buy this machine.
R u saying the Brevilleis better than the DeLongi - I just got the Vertuo Plus by DeLongi 1 week ago after Walmart dropped the price to $79 from $169 - I’m still trying to find a light roast mild coffee I like now I’m nervous that this will stop working
my vertuo next is 4 months old, and I brew 2-4 pods a day. makes good coffee/espresso. occasionally I get a red blinking light, once every few weeks, but unplug and plug back in and it resets and works fine. i have not connected my machine to the internet or the app because I have found that appliances that can connect and perform "updates" tend to unexpectedly break. overall I am satisfied with the machine so far.
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again. After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one... This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand... Don't buy...
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again. After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one... This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand... Don't buy...
5 Days my Vertuo next has lasted. Red blinking light, Loud noises and vibrating badly. Had a Essenza Mini with no issues that I use when I cant be bothered using my proper espresso machine and fresh beans. "upgraded" to vertuo for simply a larger cup of coffee and its a mistake. Going to contact them tomorrow see what they say.
I purchased Breville Vertuo Next Deluxe. Worked great for 4 months then stopped working. I get a "refurbished" machine which is supposed to "work like new" ironically. The second machine leaks all the coffee out the bottom! 🤬 I am now waiting on a 2nd replacement, this time with a NEW machine of the same model 🥴. If this one doesn't work, I hope they offer to replace with a different model at their expense and I will choose the roundhead.
I was thinking of upgrading to a vertuo machine, but having read reviews on here and other sites I'm going to stick with my trusted Essenza Mini and the original pods! Thank you to everyone for making this decision so easy for me.
don't get me wrong Linda but the actual coffee from the Vertuo line is superior. I used to have a Stormio (big cup) from the Vertuo in the morning and Fortisio Lungo from my Inissia later on. There is also a wonderful Fortado from the Vertuo range. Try them at your local Nespresso if the testing station is open. But the actual Vertuo Next machine is nothing but frustrating. As if someone has time to send machines backwards and forwards all the time... that is pointless
@@borispaunovski6939 yes those are both very good although I don't truly understand the nesspresso pod charts with intensity etc , maybe a nesspresso cafe visit is in order
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again. After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one... This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand... Don't buy...
I’m on my third Next, the first was fantastic but unfortunately it got damaged in a house move when it was two years old. Brought a Next Deluxe, this started leaking on the first rinse before use. Nespresso replaced it with a brand new one straight away. Third is leaking coffee out of the sides and underneath after about 6 coffees. Multiple cleanings and technical calls later and they are basically telling me I can’t swap it for any other machine, just another Next. I’d rather just throw it out than have another. Not fun I’d say.
I bought a Next and after wasting the complimentary pods trying to get the thing to work i gave up... Sent it back to Amazon for refund. There is a reason these things are always on offer at Amazon - They are simply not fit for purpose. The pods are hard to get in the UK unlike the original ones. So i bought a Dualit Original pod machine. 0 issues and more pod selection. Avoid the Vertuo like the plague.
I have the vertuo flat head and no issues. 2 years going strong. Or maybe I just like the taste of warm brewed plastic in the morning 🤷🏻♀️ I will say tho it can be difficult to find the vertuo pods living in Ghana. Had I known the local market I would have gone with the original line.
My Flatheads balways worked well, but they were VERY loud. I recently discovered that replacing the bearing is easy and cheap. Now they are whisper quiet. It's only been a couple of weeks, so I can't speak to longevity yet.
I’ve just watched your video and my situation is identical to yours’. My first machine lasted only a few weeks before we began the process of regular factory re-sets, but it wasn’t long before these failed to solve the problem. Nespresso collected, and allegedly repaired the machine but 6 pods later, it’s failed again. John Lewis, from whom I bought it, insist it has to go back to Nespresso but Nespresso are saying it’s already been repaired so it’s down to John Lewis! I’m totally worn down by my failing machine and wasted expensive pods. I now feel that no one is accepting responsibility. Had I not spent over £100 in pods, I’d ditch the machine, but currently I’m just stuck with a broken machine, with a 3 year guarantee and no one willing to take responsibility!
I’ve now gone through 2 Vertuo Next machines. Both broke down after 1 year of use. One kept giving me the barcode reader issue error. The other wouldn’t get out of descaling mode so it too was broken. Hopefully the round head machine is more reliable
My Virtuo Next Delonghi has worked for the last 2 years. Till now. It does not power on. I use it once a day. Called Customer Support. Waited for Tech Support. Was disconnected twice due to long wait time. Turning to Google to check out any repair suggestions. And it is not the power source. 2 years, once a day - is that the life of this machine ?
I bought a NEXT machine December 2021 and its been doing the same thing for the last 3 months. Nespresso is doing this all wrong and no real info available from the local store (boutique)....it's a store people with a failed marketing plan!
Yup - Im on a replacement machine; looks new - but it sounds old. And the Post Office says they've had loads of returns from Nespresso - bad quality machines - without doubt
We have a Nespresso Vertuo Next, and have experienced the exact same problems you describe in your video. We’ve descaled and cleaned multiple times no improvement. We’ve probably wasted 5 to 10 capsules going through all this. Also, the instructions to get the machine in descaling mode is unnecessarily complex. We have another machine that accepts the older capsules, and it is still going strong. I hate the next!
love my virtuo next! had issues but I just open it, but not enough for pod to release and reclose. I don't know if it doesn't engage correctly sometimes, but it always fixes the problem. No worries here. I also clean regularly. (not the once a week as recommended/WIP) love the cleaning lite color change codes as well. don't like the price so much; but will try some refillable pods to lower cost. (I'm sure that will have its trial and errors for me to figure out though)
I bought a vertuo next delonghi a week ago and it has issues with not working and giving me a pink light?!! I was going to get a replacement but I don’t know now after seeing this video. I live in New Zealand.
They refused to give me a round head. I’m on #3, Vertuo Next. I’ve had it a week, did the flush through, because everyone suggested to do it. 2 liters of water passed through. The damn lights are now flashing orange. I’m throughly disgusted.
After hearing so many bad comments, i was skeptical of the Next but Nespresso basically was giving the Next away for $1 with a subscription, so why not? Thankfully, I never had any leaks, errors for 12 months. I did follow an advice from a video not to connect it to to WIFI and to close it by first closing it slightly, just enough to pierce the capsule and using the knob on top to close it fully. After every use, clean the area where the spikes are, and at the end of the day, run a partial cleaning cycle to run water through until the water runs clear from the spout. That being said, I have just recently upgraded to a VertuoPlus, which was so much better in every way. Capsules seem to taste better on the VertuoPlus, and the Next seems to taste watered down by comparison.
I have the virtuo next. Got the red light on day two. I readjusted the water tank and it’s been working since. Hopefully i continue to be problem free. I think downloading the app and keeping up with firmware updates is key. I also enjoy the more aerated coffee.
I can only get a cup of coffee 1 day a week from this horrible machine. Detailing, dauly cleaning and it never works. It sucks. Absolutely dissatisfied with this machine.
I had the original 1st gen Vertuo and it lasted us 5 years and that's with multiple uses a day. It still worked great it just got louder so I sold it and got the Vertuo Next version. I've had it for 2 years now and not experiencing any of the issues that you described.
Hello. Received one as a present. All the same problems you highlight. It’s useless. Was a gift though so I don’t like to moan about it. I know I should. On the odd occasion it will make me a small drop it’s stone cold. Wonderful. Don’t buy one. Excellent advice.
Instead of moaning on this long winded video, why don't you just send the unit back. It happens every now and then when a rogue unit fails. Perhaps once you get a replacement you can then give a better review.
Don’t replace your machine next time. The fix is when you arrive at your machine in the morning, the handle should be up ready to insert a capsule. Don’t place a capsule inside the holder yet. First carefully touch the underside of your lid where all the spikes are and gently but firmly twist the spikes just enough to dislodge them from their stuck position. That’s it. The spikes just get stuck. As long as the spikes can rotate freely, you shouldn’t have an issue with the machine. Also, make sure you never hold the brew button unless you know you are teaching your machine how much to brew from that capsule size.
You may want to keep an old capsule, remove the lid, and clean it. You can run this blank capsule after a brew to clean your brew head between cups or at least between flavors. I would do this as much as possible even after every cup to make sure the system stays crystal clean for your next cup. Yes, it will waste water. Save it for your acid loving plants please.
Pinning this comment so people can try out this solution. Thanks for watching!
Ok
All that extra work on a more expensive machine....it negates the rason fir buying these overly expensive aluminium leaching pods...then you might as well buy a manual espresso machine or a bean to cup ...you get cheaper,fresher , freshly ground bean coffee with. Pods are old and stale and 10x more expensive. I have one of each pod machine...they all turned out tastleless, small,expensive after a year of trying thes pods out, had a dolcegusto,nespresso, espresto(k fee) etc....pod prices got very expensive eventually. I invested in the cheapest philips bean to cup and the 1kg beans that I buy are way cheaper, I now enjoy freshly ground, great tasting coffee...I can choose any brand I like of beans tooo...YAY
Nope sorry but it just kept blinking at me and never worked the pins never got stuck it was an electrical malfunction I ran through all the options to retest and still gave me the blue light which isn’t even in the instruction manual so thanks for the info but it wasn’t the case for me. My new Virtuo Plus Deluxe works great no problems… but they need to figure out the virtuo next machine I bought the karafe and everything for it I was bummed but I’m happy with my new machine
Mine is definitely going back as the problem is intermittent. worked fine for 11 months (around two coffees a day. I also have an Inissia for espresso shots. That one never failed in 10 years of heavy usage) but first started to "process" one in two capsules and now none. did so many "water clean"s that, water what comes from it is crystal clear. None of the mumbo jumbo worked. It feels like the machine is not recognizing the capsules. I would get the same blink if I try to brew and there is no capsule in the machine (spins stops/ flashes brown and returns to steady white)
Vertuo Next tries to do too much on such cheap plastic machinery :( once you take the fun out of making coffee no crema will make you happy.
thanks for reading... I actually wanted to smash the machine to bits with a hammer and post it on youtube! I got it literally for free as in Europe they have a promotion where the value of the machine is refunded in capsules. I might just go get another one as I really like the coffee. The machine is still under warranty but I would destroy it for $50 if anyone wants to see the insides of it
online? Maybe that will make Nespresso take a serious notice huh?
I got a Vertuo Next to save money from Starbucks and so far I did not get disappointed. The coffee tastes much better than my old Keurig and just looks better with the crema on top. The machine reviews worried me at first but hey I thought if the machine lasts few months I made the money back compared to Starbucks, lol. Nearly a year later the experience is still spot on and I mostly used reusable pods, no real issues so far. All in all it was worth it but refilling the reusable pods is a nightmare compared to Keurig.
What reusable pods do you use?
That's not crema
I luv my Nespresso ❤❤ Never Had AProblem😊
This is our second K-Classic. We had our first one for many years, so when we had to replace it, we wanted nothing else but this exact ruclips.net/user/postUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf model. We use it for about three people everyday in the morning. The taste and quick brew is one of the reasons we like it so much. There are so many choices of brands of coffee that we would grab what was on sale and test the different brands from there. I would definitely recommend trying different brands of coffee to find the ones you like the most because there are brands that quite frankly taste horrible.
My vertuo ROUND HEAD machine is awesome! I have used it twice a day for three years. I own the Vertuo ROUND HEAD built by Breville. The Nespresso rep in the store said this one was the only one to buy. Clean it often and you'll love it!
Thanks for this information. I've been wanting to buy a nespresso for a little while. I'm doing my research now and glad to come across this video. I was so confused with all the options available, but you cleared that up as well. Thank you for the information.
I bought my Virtuo Next from a liquidation outlet store and it has worked great for the past 4 months. I got an error light where it wouldn't brew the other day so I unplugged it, waited 30 seconds and the plugged it back in and it has been working ever since. I figured since it is computer related, it has to reboot sometimes.
so umm... hold open the metal pieces when opening it so it doesn't throw the pod away if opening it???? also if it flashes red, unplug and plug back in press button and it works. only happens occasionally with self-packed pods using my own grounds. over-rides the safety off/needs cleaning red flashing. Been working just "fine" for me for years
That was a great video. Thank you, I'm at stage two now. Sent back vertuo Next for exactly the same reason, and waiting to receive vertuo premium as promised by the customer support team. In fact, I wasted 3 sleeves in trials of clean, descale, reset, factory settings. Finally, I will cut it short, When I receive my replacement, I will put it on the marketplace, and I will never buy any more nespresso machines or capsules. I will get a professional one. These machines from nespresso are all crap.
In Australia we don't have the Round Head model. We have the Vertuo Plus which has a dome shaped head. So I'm wondering if that's the equivalent machine.
I'm not sure I could afford the next price-point after the Vertuo because I think it's a big jump and I'm not a huge coffee drinker to really justify paying a huge sum for a coffee machine yet I want to be able to make a decent cup and serve one to guests.
We bought a round head two years ago and not one problem with it. It's excellent. I bought a Vertuo Next for my office, as it's a bit smaller and sleeker. It has all of the same trouble you mentioned. I haven't gotten one cup of coffee from it. I began searching videos to see if I was doing something wrong and I came across this. So, I guess I'll be trading this is for another round head.
No issues with my Nespresso Vertuo Next machine. Absolutely love it!! Mine is a Delonghi manufacture maybe that has something to do with it.
I have the Vertuo Next and it works GREAT, no issues.
Sounds like a class action lawsuit.
From my experience and what I have read is the Vertuo Plus is the machine to go with.
Thanks for sharing!
I have the Virtuo Next and have had no issues at this far. It brews fantastic coffee and is relatively quiet IMO. All these bad experiences documented here have me worried now, but I can honestly say mines running like a champ.
Yeah I thought that too. Until mine shit itself and I am awaiting a Nespresso Plus to be delivered as a replacement. Cross all your fingers every time you make a cup of coffee with Depresso
How long have you had your machine?
Vertuo Next was the best one and than they started messing with all these new ones coming out
he obviously trying to get cash from another company, this is so comon now that soyboyz are trying everything to earn money on internet and since he does have big boobs, it is more hard to do ...
Had two within a year. I drink coffee religiously. I used a virtuo plus in a hotel I was staying at. It didn't wake my fiance up being a few steps away. It's SIGNIFICANTLY quieter. The vnext breaks down for heavy users and is unreliable. Youre quite lucky that yours hasn't given you issues yet. By the way, I REGULARLY descaled and clean my next every couple of weeks on a day off and it still gave me problems . Both did. If yours starts showing issues, just go for the virtuo/vplus . Way quieter, easier to clean and reliable .
I too thought my machine was faulty but in reality, it was ME that was faulty!! Not having educated myself on the machine, I did not realize there are different size pods that represent the amount of coffee the machine will pour (each pod size has barcodes the machine reads). As far as the orange blinking error light..if you place the pod in and lock it, walk away for a while, and come back to brew, the error message will occur...so you have to halfway open the lid, enough to reset it but not to let the unused pod drop....OR you can simply remember NOT TO walk away from the machine once you load and lock the new pod. Be sure to brew it quickly thereafter. I also own the CitiZ which I love for its design but this Vurtuo Next gives me the option to do the Pour Over when I have family over and a cup at a time won't necessarily do.
Jdd
I've had mine for 2 years and it works fine. The problem you mentioned is fixed easily by cleaning the machine. It takes about 5 min a thing I do ones a year. Additional to the descaling ones a year
Yea same issues. I just got one and It's doing the same exact things your is. I don't even understand how they are selling this.
Quite disappointed really
I do love the taste of the Virtuo next. When you add foam to it with a little vanilla it tastes awesome. I also have the delonghi with 18 bars of pressure as well. I tried to fix the Virtuo next, and it was not fixable. As i understand it, the orange light, is the orange light of death. Once it happens, the device is finished. But i do like the taste as well and, making a full 12 oz cup of espresso lately has been really great. I just think they will continue to break, like a defective piece of machinary. Its not worth buying it over and over is it?
Have just bought the Essenza mini but was close to buying the Vertuo. I can't believe how cheaply made the appliance is. It reminds me of something you'd buy for your child for pretend play. I was not expecting the low quality for the brand and I literally felt I was unboxing a toy. Granted it's one of their cheapest models, I expected much more from Nespresso and I was shocked as a first time buyer. On top of that, it sounds like a freight train when it's brewing your coffee!
I guess I got the lesser of two evils? 🤔
Omg I had a similar experience too!! I went through 3 VERTUO Next machines and now they offered a different model so I’m waiting to receive my vertuo plus deluxe machine I’m praying it just works!! I’m thankful I’ve had a keurig to back me up in between waiting for machines and dealing with my next machines that continued to fail. DO NOT BUY the VERTUO NEXT MACHINE!! Save yourself the time and frustration and try a different model.
Same with me!! You think they would fix the issue!!
What model do you recommend?
Yea thank God for my Keurig as well! Saved me...as I need the caffeine
Thanks for the great video to warn people away from a sub par product. I’ve had a very similar experience with the Vertuo Next. My second machine in just over a year has just stopped working, giving the orange blinking light, and won’t brew. I’ve been through every troubleshooting solution multiple times on both machines with no luck.
Exact same thing happened to me.
On my second Next machine, descaling didn’t solve the problem. Hate that I’ve invested so much in Pour Over sized capsules as I really like a larger cup in the morning, but having a subpar machine that needs to be replaced frequently is saving me nothing.
I bought a Vertuo Next Premium machine and it leaked from everywhere, in fact it leaked so bad it literally went with a very loud bang and knocked all my electric out. Replacement machine leaked just as bad and sounded like a very broken aeroplane trying to take off. I am currently on a Vertuo Plus machine, which so far is working ☺️
I have a Vertuo next and it works great. Have it for over a year now. Maybe your delivery service drops a lot of boxes
Mine leaked soooo bad too!
Got mine 1+ years ago, all good so far
I’m having the same issues with my Vertuo Next machine, and it’s good to know that I’m not the only one. It is currently not working, keeps getting stuck in the descaling mode, is leaking and will not brew.
there is actually a work around for that. unplug your machine, wait 10 sec, plug it in and keep it in UNLOCK but closed position without a capsule inside. as soon as you plug it in press the button 5 times in 3 seconds and it will flash orange 5 times while it is going back to factory reset. it should be fine after that!
Thanks for sharing!
Don't buy can't get the pods in shops.
I am senior I.T. support Engineer for an American Company in Germany supporting ca 220 staff located in Germany, Finland, Norway, Denmark, Austria & Greece and I feel your pain 😀 I purchased my Nespresson Vertuo Next that included the Milk Frother as part of the Black Friday deal one week ago and so far so good, really nice results with every capsule. Admittedly early days so what I wanted to share is that although in our company we provide identical Laptops to 1000,s of staff it is more than strange that it is often the same few who experience issues that are often exclusive to them and even when that Laptop replaced they report once again issues that the vast majority seldom if ever experience. Based on this I would guess that if say 1000 people purchase the Nespresson Vertuo Next you can probably reckon that 20 of those will have some bad experience and half of those issues self inflicted by not reading the instructions carefully before and during use, just not good with handling hardware in General or just extremely unlucky. Now I am not at all suggesting that you fall into this category but murphys law is always there to frustrate us and I too am not excluded from this. I do think such posts warning against the purchase of a piece of hardware can be useful and hope you find a good reliable coffee maker. I still have my Phillips Senseo PAD coffee maker which makes a great cuppa and has being doing so every day for the last 1.5yrs and cheap and easy to use and will keep it at the ready should this one fail me.
I have a next, rose gold fixtures, bought from Nespresso (doesn’t say breville or delonghi)
And so far no problems. I’ve had it about 1 1/2 years. I think the rose gold was the upgraded model you were referring to in the video. I’m curious about the round head model. It may be too large for my space tho.
Love the Nespresso coffees and the overall look of the machines. I am on my third Nespresso machine. First one was a Vertuo that did pretty good and then started leaking. Bought a Vertuo Next and used it till it started sounding like I was standing at the end of a runway next to an F-15 on full afterburner. Performance continued to diminish, not brewing full cup, blinking lights etc., got a second Vertuo Next from a relative that had only used it briefly and didn't want it. So basically a new machine. I'm a regular coffee drinker, 2-3 cups per day, and brew more if guests are involved. After a couple of weeks, same issues involving noise, not brewing full cup, blinking lights, numerous wasted pods despite running de-scaling and cleaning cycles. Glad I saw this video. I will probably try a round head machine based on your recommendation. If nothing else this prevented me from buying another Vertuo Next. If the Round Head doesn't fix it, I am probably done with Nespresso.
I've had round head for nearly a decade , I simply wait on sale in dec or with coffee credits , then sell my working round head machine on Craig's after cleaning decaying making sure it works. Win win , but I stick to round head chrome version . I've not had any issues. The sellnisba win win for example if I buy with good credits sale 100-150 credits and machine is 200, or less , then insell for around 60obo (cleaning kit) that way I'm not out anything, someone gets a good machine for cheap and I get a recently built unit. Many people do a similar thing with Drills that are on sale with multiple batteries.
Got a Nespresso Vertuo Next for my birthday a month ago, and I got the same issue as the person that said that their machine “froze” ( at time stamp 1:54 on this video - the comment/review titled “I’m at a loss with my Nespresso Vertuo Next”). And like what you mentioned that the first red flag was a leaking machine!!! It happened to me too! My boyfriend actually owns a Vertuo round head and he has had it for a while now without any issues. So I 100% agree with this video and I’m considering switching, or rather, upgrading to the same machine he (boyfriend) has. I really enjoy Nespresso coffee and I still have lots of pods I haven’t used. Considering gifting myself a vertuo roundhead or a vertuo plus for Christmas, but for now I’ll stick with instant coffee and give some capsules to my boyfriend so he can save money hahaha. To anyone considering getting a Next: SKIP THE VERTUO NEXT, JUST GET THE ROUNDHEAD OR VERTUO PLUS!
so the one that works is the ones they have at encore? i love my keurig k-express single serve
I bought my first Vertuo Next on March 15. It stopped working one month later (wouldn't power on at all). My second machine only lasted a week before it started leaking at the head. Just picked up my third machine 2 days ago. This morning it started flashing orange and was leaking water into the capsule holder. It finally made my espresso, but it was making some awful sounds while it was working. This is the Breville version. I'm going to exchange it for the the Delonghi, hopefully this is a better machine.
Great vid, thanks! I purchased the Vertuo Next and had the same issue you encountered after about 2 months of using it almost daily. Support was great and quickly sent me another Vertuo Next which I've had working without issues for over a year now, with an average of 1-2 uses per day.
2 machines at 2 types and 2 different houses. Neither has had any issues. Both the Next and Virtuo Plus have been spot on. Maybe I am the lucky one!
I have no problem.
raise your hand if you’ve personally been victimized by the vertuo next 🙋🏼♀️
oh man I just bought the Next instead of the Pop because it was on for nearly half price on amazon. Figured i'd save a little bit. Looks like I'll have to go through a return process and upgrade through amazon if necessary. Wish I had just watched some videos before jumping the gun on it!
I bought the Brevelle Vertuo almost a year ago. The same model you ended up liking shown at the end of your video..(I need to break the Starbucks habit too!) I've not had one issue. There are a few things to think about though, in order to prevent some of the issues that popped up from the other models you showed, and to preserve the life of your unit.. 1) never slide the machine around. Its heavy and will likely result in leakage at some point. Clean you machine at your discretion using just the hot water process. Make sure to descale as recommended by the mfg. About 6 months in my case. It's based on how many cups of coffee you make monthly. Never run vinegar through the system. Use the Nespresso descaling solution. Its cheap.
Yes, I’ve had similar problems with Vertuo Next., and I’m happy to have see your video. I’m on my 2nd replacement (3rd machine) and now it “doesn’t recognize the capsule”…( this shortly after I spent over $100 restocking my supply). I’ll be calling them tomorrow. I’m certainly tempted just to rely on my CHEMEX pour-over pot, but for one person in a household drinking coffee, the Nespresso would be a convenience if it worked…….
I was gifted a vertuo next Mother’s Day 2021. It started to act up several months later. By the time I called to tech line the warranty expired. Meanwhile I spoke to no less than 6 techs over 8 hours and trying a host of solutions to no avail; add the language barrier and lost phone connections. During the last on line chat techy offered a compensation of a $10 coffee credit to my account!! What am I going to do with that when I don’t have a machine to use is? And I won’t purchase another either. So I’m out of pocket, the machine, including a descaling products and wasted coffee. No recourse. Any recommendations?
I've had the Next machine for 3 months. It has worked great, I had no problems at all, until I did the first descaling. After that it just stopped working. The button didn't respond at all, to anything. I called support and they tried to help me by trying a lot of different things, still no response from the machine. In the end they ended up sending me a replacement, they offered me the VertuoPlus instead. They said since it has less problems, they'd rather send me that one, with no extra pay.
I was just on the phone with Nespresso for an hour and a half trying to troubleshoot my Vertuo Next. It was doing the exact same thing as yours, it stopped brewing. I've had the machine for 1 1/2 yrs, past the 1 year warranty. Nespresso support offered to extend my warranty at no charge and upgrade me to the round head. They also said that there are known problems with the next and the round head is a superior machine. I pick it up at a boutique store tomorrow. Hopefully it's as good as they say it is!
I have the exact same problems with a 3 month old machine. After a day of trying to get it to brew, I gave up. Unplugged it and was going to box it up this morning, welllo and behold, I plugged it in and gave it one last try, it worked!. Well let's see how long this lasts. Great information on your video.
Thanks for watching!
It's unbelievable because I bought this machine in April of this year, and it finally doesn't want to make coffee today. I was having like a yellow LED, and then when I plugged, we plug it back in, it just went Orange to yellow LED to the point that I had to return it to Best Buy because I have a protection plan with Best Buy to get another different one so I when with Nespresso - vertuo chrome, smh I hope it works, smh.
Ours quit as well vertuo next negative
I purchased a Next. I did have some issues with it and customer service replaced it with the Plus. I haven’t had any problems with this machine. The Next was more attractive but the Plus is a superior machine. I am happy.
Best thing to do is just call the club! Why people try to fix the machine themselves? It's not hard to call the number. 24/7 customer service. Simple...lol
Yeah. Same problems with the next:/ but when it worked. IT WORKED. I like to compare it to iPhones and they’re screen problem back in the day. You get the phone, the screen breaks. You know you could go to an android which is just as good but.. alas, straight back to the iPhone. 🤷🏾♂️ some things I just can’t move on from. But that’s for sure a me problem. So hello nespresso addiction. Take my money (hopefully just one more time)
Had the same issue with my Veutro Next. Broke within a week. Replacement broke in 3 days. Why? Cos they are made cheaply. Save yourself time and get a real espresso machine from Delongji
I have the round head and I have had issues. 1- machine would not spin after not using it for an extended period SOLUTION - use my clothes steam to thoroughly run steam over the spinning teeth of death. 2- very loud when brewing, I surmised it was a worn out cheap bearing, figured I would let it fail (but didn't have too wait long, see 3) 3 - machine would start brewing then stop, two flashing white lights followed, nothing could be done, descaling, cleaning, nothing would run, i decided to disassemble the machine to see if there was a blockage, none found, I decided to check the bearing. I took out the bearing and the rubber seal was deteriorating, fine black dust was everywhere. I removed one side of the rubber seal and used the only oil I have...coconut oil to clean the lube the bearing. I than partially reassembled the machine and with a smoother bearing i was able to get it into descale mode which ran smoothly. I then used a used pod and was able to brew a cup and the machine was also NOTICEABLLY more quiet. I ordered a new bearing on the ZON which will be hear tomorrow...free delivery (how do you do it Jeff?)
Videos I watched to help:
Channel - GTRsquared
Video - Noisy Nespresso Vertuoline repair
Nespresso videos to descale
I've gone through 2 next premiums now, I actually can go pick my new round head up at ups now. first one completely just wouldn't turn on anymore, second is leaking water, let hope the round head is better! I didn't have issues with Nespresso support though, I actually called and said I don't want to deal with another next I just want to switch to the round head, without hesitation customer support said sure. me and my boyfriend were surprised at how fast and little effort it took. clearly the next needs a revision. my mom and sister both have next machines that work and have been working for 2 years so it must be something within the last little bit.
I had my Vertuo Next replaced 3 times. Now Nestle told me that I am out of support, because warranty of my current machine expired. Luckily I found one on Amazon with a 50% discount. My joke is that I consume more machines than capsules 😂😅
I have had all of the same problems with my vertuo next machine! (Flashing lights, leaking water, and stops working all together) Thankfully I purchased it @ Costco so returns have been simple. Exchanged 3x so far with same issues. But when the coffee ☕️ does brew it is great tasting coffee!
Agreed! And Costco or Amazon are certainly the way to go for ease of return.
@@VittorTech yes for sure!
Not only this machine -Vertuo Next- sucks,(I had the same problem) but the taste of all kinds of capsules that work for it, isn't good, all of these flavours aren't better that the classic small 2 button machine capsules, and, they cost more. I 100% agree DON'T BUY IT.
My experience exactly, except for the plastic taste. I had a Magimix Vertuo Plus (a.k.a. Vertuo plus deluxe roundhead), working well and wanted a second machine for my bedroom - I chose the Next for a smaller footprint and Bluetooth. I’m not sure that it ever worked for a whole month without the fixed red LED indicating complete failure. Over a series of returns, repairs and replacements I got to know my DPD Driver very well, through the 10 visits he needed to make, collecting and delivering replacements. Eventually I called a halt and asked for my next replacement machine to be a Plus, not a Next and - Hey Presto! It does the job just like the first machine, reliably. Why can’t Nestlé/Nespresso either ditch this lemon or at least work out why it is so unreliable, as they must be losing an awful lot of money on many of these sales.
Got several Vertuo machines. All work great !
Great video and great choice. I have had vertuo (round head) for over 8 years now and still going strong. Never had any issues, thankfully! I love mine!
My “NEXT” REPLACEMENT MACHINE FLASHES RED ON 1ST AND 2ND COFFEE. So tired of calling customer support. Don’t buy the next machine.
My guess is I got lucky on this one. I bought a Virtuo Next at Costco in Feb 2021 and use it regularly, I have done the recommended cleanings and descalings. So far the machine has been working with no issues. Sadly you were not so lucky here. Either there is a trend in your usage, or pattern that is different from mine, or your water could be hard.
The company that made mine is DeLonghi. I have heard Beeville just about anything is typically reliable.
Steps i do,
The system is open (and stays open when not in use)
I plug it in and fill with refrigerator filtered water
Add the pod and close, count to 10 and press the start button.
It warms up and start spinning and dispensing as expected
Then when I am done I pop it up.
On the rare time there is an issue, I just grab it and reuse it (if it did not work at all).
Thanks for sharing!
Nothing but truth in this video. If you are looking to buy this machine. DO NOT DO IT!!! SAVE MONEY! It sucks so much. We experienced the frustration of the blinking lights, small amounts of coffee brewed. Wasting expensive pods because the coffee did not brew properly. Descaling is not simple. Have been dealing with these problems for almost a year & now the coffee machine is now dead. It will not power on. I'm DONE!
DITTO DITTO DITTO--I had a weird out-of-body experience watching your video. I have had almost the exact experience with the Next machine. I have dumped Nespresso altogether.
I’ve had had it with my Vertuo! All the above issues from the beginning. NEVER AGAIN. I’m switching to cheap instant coffee. Before quitting it altogether. Thank you nespresso. 🤨😤🤬
I bought it and hate it, I think it’s a total flop! Can’t buy or want to buy anymore Nespresso machine or coffee they said its the descaling kits, I spend hundreds of euros for nothing, nespresso sucks 😖
Mine conked out after only six months. They are polite over at Nespresso but inflexible..they will only replace. BEWARE
I had the Nespresso Vertuoline for 1 year until it no longer wanted to brew coffee. Was with customer service with troubleshooting the machine with different techniques. It was out of warranty , so they offered to replace it with Vertuo Next. How ironic! Didn’t take their deal. I was on my second Vertuoline with the same issues. Quality is unreliable. Will be saving my money to get a traditional espresso machine
Here's an idea for the BEST coffee: buy a #2 CONE and some brown (unbleached) filters. Put some grounds coffee in it, then drizzle boiling water through it (on top of a coffee cup) and viola, the BEST coffee.
I've gad 2 nexts. Each lasted 13 months. All the issues you've talked about. This second one, I came home after a week and the machine is just dead. Zero power. Support acknowledged the finickiness of the next saying it needs weekly cleanings and to unplug and store between uses!
Your comment at the end about Breville being the more reliable manufacturer (as opposed to DeLonghi) was unexpected, given that your broken machines appeared to all be Breville machines. This may simply have been a result of how you shot this video, though I will say the DeLonghi Nespresso Virtuo roundhead machine we have works flawlessly.
Thanks for your video. My Nespresso Vertuo Next has these issues. I am going to demand a different machine.
Bye the way, when I first purchased it, the app would not work. The support staffer very honestly told me that the app just doesn’t work properly in Australia. Astonishing!
Do NOT buy this machine.
R u saying the Brevilleis better than the DeLongi - I just got the Vertuo Plus by DeLongi 1 week ago after Walmart dropped the price to $79 from $169 - I’m still trying to find a light roast mild coffee I like now I’m nervous that this will stop working
my vertuo next is 4 months old, and I brew 2-4 pods a day. makes good coffee/espresso. occasionally I get a red blinking light, once every few weeks, but unplug and plug back in and it resets and works fine. i have not connected my machine to the internet or the app because I have found that appliances that can connect and perform "updates" tend to unexpectedly break. overall I am satisfied with the machine so far.
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again.
After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one...
This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand...
Don't buy...
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again.
After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one...
This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand...
Don't buy...
5 Days my Vertuo next has lasted. Red blinking light, Loud noises and vibrating badly. Had a Essenza Mini with no issues that I use when I cant be bothered using my proper espresso machine and fresh beans. "upgraded" to vertuo for simply a larger cup of coffee and its a mistake. Going to contact them tomorrow see what they say.
I purchased Breville Vertuo Next Deluxe. Worked great for 4 months then stopped working. I get a "refurbished" machine which is supposed to "work like new" ironically. The second machine leaks all the coffee out the bottom! 🤬 I am now waiting on a 2nd replacement, this time with a NEW machine of the same model 🥴. If this one doesn't work, I hope they offer to replace with a different model at their expense and I will choose the roundhead.
I was thinking of upgrading to a vertuo machine, but having read reviews on here and other sites I'm going to stick with my trusted Essenza Mini and the original pods! Thank you to everyone for making this decision so easy for me.
don't get me wrong Linda but the actual coffee from the Vertuo line is superior. I used to have a Stormio (big cup) from the Vertuo in the morning and Fortisio Lungo from my Inissia later on. There is also a wonderful Fortado from the Vertuo range. Try them at your local Nespresso if the testing station is open. But the actual Vertuo Next machine is nothing but frustrating. As if someone has time to send machines backwards and forwards all the time... that is pointless
I can confirm that the round head chrome has zero issues (it's the longest running vertuo design) buy on sale and try it,
@@borispaunovski6939 yes those are both very good although I don't truly understand the nesspresso pod charts with intensity etc , maybe a nesspresso cafe visit is in order
Don't buy this one... after a year my machine starts to not recognize the capsules, and then they lunch an update of the software... worst,,, the machine make all the process... Clean/Decal but when it comes to brew coffee, run run run and starts blinking red then white again and in the app the message is clear " capsule don't recognized" over and over again.
After a video call with the technical department of Nespresso they realize the machine is inoperable to brew cause don't recognize the caps. Well they want to give me 30% off in a new one...
This is a common issue this brand and model have... You just have to see all over the internet, but they identified the problem... Know they have to recall all the machines but instead they give you a opportunity to buy a new peace of junk with 30% off, it's amazing this brand...
Don't buy...
Thanks wanted to try a Nespresso. Glad I did not. Problems is terrible to me I will keep my regular pod k-cup machine. Years of great coffee
I’m on my third Next, the first was fantastic but unfortunately it got damaged in a house move when it was two years old. Brought a Next Deluxe, this started leaking on the first rinse before use. Nespresso replaced it with a brand new one straight away. Third is leaking coffee out of the sides and underneath after about 6 coffees. Multiple cleanings and technical calls later and they are basically telling me I can’t swap it for any other machine, just another Next. I’d rather just throw it out than have another.
Not fun I’d say.
My Vertuo Next stopped working after two weeks. I returned it and got a Breville Bambino Plus.
I bought a Next and after wasting the complimentary pods trying to get the thing to work i gave up... Sent it back to Amazon for refund.
There is a reason these things are always on offer at Amazon - They are simply not fit for purpose.
The pods are hard to get in the UK unlike the original ones.
So i bought a Dualit Original pod machine. 0 issues and more pod selection.
Avoid the Vertuo like the plague.
I have the vertuo flat head and no issues. 2 years going strong. Or maybe I just like the taste of warm brewed plastic in the morning 🤷🏻♀️
I will say tho it can be difficult to find the vertuo pods living in Ghana. Had I known the local market I would have gone with the original line.
My Flatheads balways worked well, but they were VERY loud. I recently discovered that replacing the bearing is easy and cheap. Now they are whisper quiet. It's only been a couple of weeks, so I can't speak to longevity yet.
I’ve just watched your video and my situation is identical to yours’.
My first machine lasted only a few weeks before we began the process of regular factory re-sets, but it wasn’t long before these failed to solve the problem. Nespresso collected, and allegedly repaired the machine but 6 pods later, it’s failed again. John Lewis, from whom I bought it, insist it has to go back to Nespresso but Nespresso are saying it’s already been repaired so it’s down to John Lewis!
I’m totally worn down by my failing machine and wasted expensive pods. I now feel that no one is accepting responsibility. Had I not spent over £100 in pods, I’d ditch the machine, but currently I’m just stuck with a broken machine, with a 3 year guarantee and no one willing to take responsibility!
I’ve now gone through 2 Vertuo Next machines. Both broke down after 1 year of use. One kept giving me the barcode reader issue error. The other wouldn’t get out of descaling mode so it too was broken. Hopefully the round head machine is more reliable
My Virtuo Next Delonghi has worked for the last 2 years. Till now. It does not power on. I use it once a day. Called Customer Support. Waited for Tech Support. Was disconnected twice due to long wait time. Turning to Google to check out any repair suggestions. And it is not the power source. 2 years, once a day - is that the life of this machine ?
I bought a NEXT machine December 2021 and its been doing the same thing for the last 3 months. Nespresso is doing this all wrong and no real info available from the local store (boutique)....it's a store people with a failed marketing plan!
Yup - Im on a replacement machine; looks new - but it sounds old. And the Post Office says they've had loads of returns from Nespresso - bad quality machines - without doubt
We have a Nespresso Vertuo Next, and have experienced the exact same problems you describe in your video. We’ve descaled and cleaned multiple times no improvement. We’ve probably wasted 5 to 10 capsules going through all this. Also, the instructions to get the machine in descaling mode is unnecessarily complex. We have another machine that accepts the older capsules, and it is still going strong. I hate the next!
Agreed, no one complains about the Original line. Just vertuo.
love my virtuo next! had issues but I just open it, but not enough for pod to release and reclose. I don't know if it doesn't engage correctly sometimes, but it always fixes the problem. No worries here. I also clean regularly. (not the once a week as recommended/WIP) love the cleaning lite color change codes as well. don't like the price so much; but will try some refillable pods to lower cost. (I'm sure that will have its trial and errors for me to figure out though)
I bought a vertuo next delonghi a week ago and it has issues with not working and giving me a pink light?!!
I was going to get a replacement but I don’t know now after seeing this video. I live in New Zealand.
I have the vertuo next. Up to now it works fine. With me all the Senseo machines I had in the past were flawed, I would not buy a Senseo again.
They refused to give me a round head. I’m on #3, Vertuo Next. I’ve had it a week, did the flush through, because everyone suggested to do it. 2 liters of water passed through. The damn lights are now flashing orange. I’m throughly disgusted.
After hearing so many bad comments, i was skeptical of the Next but Nespresso basically was giving the Next away for $1 with a subscription, so why not?
Thankfully, I never had any leaks, errors for 12 months.
I did follow an advice from a video not to connect it to to WIFI and to close it by first closing it slightly, just enough to pierce the capsule and using the knob on top to close it fully.
After every use, clean the area where the spikes are, and at the end of the day, run a partial cleaning cycle to run water through until the water runs clear from the spout.
That being said, I have just recently upgraded to a VertuoPlus, which was so much better in every way.
Capsules seem to taste better on the VertuoPlus, and the Next seems to taste watered down by comparison.
I have the virtuo next. Got the red light on day two. I readjusted the water tank and it’s been working since. Hopefully i continue to be problem free. I think downloading the app and keeping up with firmware updates is key. I also enjoy the more aerated coffee.
Eject the capsule after each use... and run the cleansing cycle once a week 🙂😉😊 its 5 minutes!
I can only get a cup of coffee 1 day a week from this horrible machine. Detailing, dauly cleaning and it never works. It sucks. Absolutely dissatisfied with this machine.
I had the original 1st gen Vertuo and it lasted us 5 years and that's with multiple uses a day. It still worked great it just got louder so I sold it and got the Vertuo Next version. I've had it for 2 years now and not experiencing any of the issues that you described.
Hot water is making contact with PLASTIC parts inside the machine. And what do you think the ALUMINIUM pods are lined with?
Hello. Received one as a present. All the same problems you highlight. It’s useless. Was a gift though so I don’t like to moan about it.
I know I should. On the odd occasion it will make me a small drop it’s stone cold. Wonderful. Don’t buy one. Excellent advice.
Instead of moaning on this long winded video, why don't you just send the unit back. It happens every now and then when a rogue unit fails. Perhaps once you get a replacement you can then give a better review.
Vertuo next from DeLonghi is fine.