I have to wonder just how much damage all this will do to WD's reputation. First it was the debackle of selling NAS drives that were SMR based. Then it was the inaccessibility issues with their WD My Cloud service and now this. I wouldn't want to be a WD exec right now.
I am not an engineer, just a usual computer user, yet what i heard here seems to me that this model came with design flaws so fundamental that the drives simly destined to fail to begin with?! What a shame. I thought this model is quite a bargain as a rugged portable SSD. Over here in Hong Kong almost all computer drive stores are still selling it.
Clearly this is supposedly a hardware problem that software will unlikely be able to fix. To me, and I do have a hardware- & manufacturer background for many decades, this is a prime example of a hardware/manufacturing fault. SMD components are supplied on large (& long) reels where machines at extreme speeds place them onto the board to be soldered once everything has been placed. SMD components come in all shapes and sizes, and I would take a wild guess that somehow the wrong reel was loaded into the machine and thus wrong (too large) component(s) were placed. (such machines are often loaded with dozens of reels with various placeable components for that board) Modern placing-machines do have cameras with AI which inspect the board with the placed components to see if any components is missing or not placed correctly. Bottom-line: somehow this got under the radar of their quality inspection and got missed/overlooked. And they should do a worldwide recall as there is no way to find out without opening-up the device to see what is applicable with your defective device.
Sadly, it's sounding increasingly like this is a bigger issue than just SanDisk (if the allegedly is true..gotta play it fair!), as I've spoken to a couple of companies in the UK since this first got out there and component comprise is alot more ubiquitous than hoped..blame semi conductor shortages, call pandemic related changes to production...blame costs...blame whatever, this sounds like a story that is going to get louder
@@nascompares Yikes, that would be even worse; making a mistake during manufacturing is not that uncommon but mostly (99%) are caught by their QA department often enough. True, due to the component shortages (and fakes!, another nightmare) mistakes are very easy to make but from my own experiences back in that life-time, we would be way more vigilant to reduce product-wastages and rejects/failed QA samples as the shortages would cause more issues per say. But perhaps they are (also) relying on 2nd-source suppliers which can be a cause of problems all on their own. (I had to deal with a HD supplier which supplied defective HD's and had to go to court to get it resolved, only not that long ago, something that dragged on for many, many years). As a manufacturer I believe you can't blame other than yourself, if, allegedly, the shown mistakes are correct and true. It is not that they make such products only recently, they have experiences and should know (and how to avoid) all caveats, know to do things correctly and right. That would very well be possibly a worldwide recall, if the allegedly is indeed true....
Our company has seen over 100 of these failed SSDs, all hardware issues like you showed. Usually the data can be recovered with some PCB repair methods for data recovery.
Glad they found the issue, here is yet another example of a company who's CEO's rather kill their customerbase, and sell nothing to that base. Instead of openly adress the issue, and fix the problem. You cannot tell me, the last option is so damn expensive than losing customers. The Firmware hoax is debunked by a landslide with this finding of pcb solder issues.
hey Nas, I repaired my really broken phone today and wanted to get the 256GB of data over on the Sandisk 1TB that I just bought afterwards in mediamarkt. Now I found your videos and im not sure, Is it recommended that I just return it now and get another brand or what should I do?
This is what happens when someone want to lower the costs to increase the profit. The SMR vs CMR situation, now this. Well done, Western Digital/Seagate..! 🤦🏼
Apologies. That is completely correct and I feel genuine shame over this, as I visit germany like 2-3x a year and my fist trip away with my wife was Vienna. Sorry for being a bit of a geographical moron!
Not directly related to this video, but in the same vein, I bought a Samsung 2.5 SSD on Prime Day. I ordered the 4 TB model at a good price, and an external box to put it in so I could clone the ~ 1 TB model in my laptop. The factory sealed box indicated it was the 4 TB model, but inside I found a device with a label indicating it was a 250 GB model. That’s quite a huge mistake on Samsung’s part. I had to return it, of course, and did not have time to re-order it as we were leaving on a trip and I could not risk having the same result with no opportunity to return it. What was most disappointing, however, was that I was unable to get any technical support from Samsung or Amazon. :-(
This might actually be a case of fraud - someone might have bought the 4TB SSD, took it out and swap it for a 250GB, then re-sealed the box (not too difficult these days) and returned it to Amazon under reason of 'change of mind'. Or it could be stock from a fraudulent seller. Since fulfilled by Amazon means it's all collated stock across sellers in their warehouse, you might just be the unlucky chap to have received this. The manufacturing process for these items are so automated that it's basically next to impossible to get a mislabelled or misplaced capacity drive in the wrong box.
Samsung produces legit drives. Sandisk doesn't. Who cares about your Samsung ? We are here to crucify betrayal and false premises. Samsung us reliable as f....!
Same...I used to champion these alot. Sadly, unless SanDisk is alot more transparent about all this down the line, I think I'll be largely ignoring them moving forward
![Gunna - HIM ALL ALONG [Official Visualizer]](http://i.ytimg.com/vi/HiCxoDeo0hc/mqdefault.jpg)
*Update* - *Update* - Free EaseUS license key for Sandisk Effected users is STILL active: twitter.com/easeus_software/status/1701506692809359594
Download EaseUS Data Recovery Wizard - bit.ly/46d2vFj
Thanks for keeping us up to date on this case. I have almost bought one of them before seeing your first video on subject months ago ;)
previous sandisk ceo sanjay mehrotra is now micron ceo driving low cost manufacturing in micron..guess whats happens next to crucial or transcend ssd
I have to wonder just how much damage all this will do to WD's reputation. First it was the debackle of selling NAS drives that were SMR based. Then it was the inaccessibility issues with their WD My Cloud service and now this. I wouldn't want to be a WD exec right now.
Cold sweat..... EVERYWHERE
I am not an engineer, just a usual computer user, yet what i heard here seems to me that this model came with design flaws so fundamental that the drives simly destined to fail to begin with?!
What a shame. I thought this model is quite a bargain as a rugged portable SSD. Over here in Hong Kong almost all computer drive stores are still selling it.
Clearly this is supposedly a hardware problem that software will unlikely be able to fix.
To me, and I do have a hardware- & manufacturer background for many decades, this is a prime example of a hardware/manufacturing fault.
SMD components are supplied on large (& long) reels where machines at extreme speeds place them onto the board to be soldered once everything has been placed. SMD components come in all shapes and sizes, and I would take a wild guess that somehow the wrong reel was loaded into the machine and thus wrong (too large) component(s) were placed.
(such machines are often loaded with dozens of reels with various placeable components for that board)
Modern placing-machines do have cameras with AI which inspect the board with the placed components to see if any components is missing or not placed correctly.
Bottom-line: somehow this got under the radar of their quality inspection and got missed/overlooked.
And they should do a worldwide recall as there is no way to find out without opening-up the device to see what is applicable with your defective device.
Sadly, it's sounding increasingly like this is a bigger issue than just SanDisk (if the allegedly is true..gotta play it fair!), as I've spoken to a couple of companies in the UK since this first got out there and component comprise is alot more ubiquitous than hoped..blame semi conductor shortages, call pandemic related changes to production...blame costs...blame whatever, this sounds like a story that is going to get louder
@@nascompares Yikes, that would be even worse; making a mistake during manufacturing is not that uncommon but mostly (99%) are caught by their QA department often enough. True, due to the component shortages (and fakes!, another nightmare) mistakes are very easy to make but from my own experiences back in that life-time, we would be way more vigilant to reduce product-wastages and rejects/failed QA samples as the shortages would cause more issues per say. But perhaps they are (also) relying on 2nd-source suppliers which can be a cause of problems all on their own. (I had to deal with a HD supplier which supplied defective HD's and had to go to court to get it resolved, only not that long ago, something that dragged on for many, many years).
As a manufacturer I believe you can't blame other than yourself, if, allegedly, the shown mistakes are correct and true.
It is not that they make such products only recently, they have experiences and should know (and how to avoid) all caveats, know to do things correctly and right. That would very well be possibly a worldwide recall, if the allegedly is indeed true....
Our company has seen over 100 of these failed SSDs, all hardware issues like you showed. Usually the data can be recovered with some PCB repair methods for data recovery.
Glad they found the issue, here is yet another example of a company who's CEO's rather kill their customerbase, and sell nothing to that base. Instead of openly adress the issue, and fix the problem. You cannot tell me, the last option is so damn expensive than losing customers. The Firmware hoax is debunked by a landslide with this finding of pcb solder issues.
hey Nas, I repaired my really broken phone today and wanted to get the 256GB of data over on the Sandisk 1TB that I just bought afterwards in mediamarkt. Now I found your videos and im not sure, Is it recommended that I just return it now and get another brand or what should I do?
I got the SANDISK Extreme Portable 1050 MB/s PC/Mac Speicher, 1 TB SSD
This is what happens when someone want to lower the costs to increase the profit.
The SMR vs CMR situation, now this.
Well done, Western Digital/Seagate..! 🤦🏼
Greta they have found the issue. But now, How to know if my SanDisk is affected by this hardware issue?
I've have two SanDisk Extreme Pro SSD's gone bad. A 240GB and a 480GB.
0:47 Germany is not Austria, later on you say austrian based Company so I assume you meant Austria. But overall excellent video!
Apologies. That is completely correct and I feel genuine shame over this, as I visit germany like 2-3x a year and my fist trip away with my wife was Vienna. Sorry for being a bit of a geographical moron!
@@nascompares No worries ;-)
I finally gave up took my last one back last week 3rd one to fail over3 years
Not directly related to this video, but in the same vein, I bought a Samsung 2.5 SSD on Prime Day. I ordered the 4 TB model at a good price, and an external box to put it in so I could clone the ~ 1 TB model in my laptop. The factory sealed box indicated it was the 4 TB model, but inside I found a device with a label indicating it was a 250 GB model. That’s quite a huge mistake on Samsung’s part. I had to return it, of course, and did not have time to re-order it as we were leaving on a trip and I could not risk having the same result with no opportunity to return it. What was most disappointing, however, was that I was unable to get any technical support from Samsung or Amazon. :-(
This might actually be a case of fraud - someone might have bought the 4TB SSD, took it out and swap it for a 250GB, then re-sealed the box (not too difficult these days) and returned it to Amazon under reason of 'change of mind'. Or it could be stock from a fraudulent seller.
Since fulfilled by Amazon means it's all collated stock across sellers in their warehouse, you might just be the unlucky chap to have received this.
The manufacturing process for these items are so automated that it's basically next to impossible to get a mislabelled or misplaced capacity drive in the wrong box.
Samsung produces legit drives. Sandisk doesn't. Who cares about your Samsung ? We are here to crucify betrayal and false premises. Samsung us reliable as f....!
Man I loved these drive, they were cheap and fast.
Same...I used to champion these alot. Sadly, unless SanDisk is alot more transparent about all this down the line, I think I'll be largely ignoring them moving forward
What is a better alternative to Sandisk SSD's?
Crucial SSDs have been really good with my experience. But now I have trust issues and tend to make them read-only backups.
@@dbloyd2 I actually added a second internal Crucial SSD, as well as more ram. I hope I don't have any of these issues.
I guess I should clarify...The existing SSD is a Western Digital, and I added the Crucial as a secondary drive.