ग्राहक संरक्षण सिद्धान्त ।। Client Protection Principles।।

The Client Protection PrinciplesResponsible financial inclusion is being fully transparent in the pricing, terms and conditions of allfinancial products. Responsible financial inclusion is working with clients so they do not borrow moremoney than they can repay or use products that they do not need. Responsible financial inclusionemploys respectful collection practices and adopts high ethical standards in the treatment of clients.Responsible financial inclusion gives clients a way to address their complaints so they can be servedmore effectively.
client protection principles articulate the standard of care that clients should expect to receive when doing business with financial service providers. Responsible financial services providers encompass the core client protection principles to help financial service providers practice good ethics and smart business. The following principles should be followed for the effective business.
1. Equal and Fair Treatment (समान व्यवहारको सिद्धान्त)The service provider should provide their clients fairly and respectfully. There should not be any discrimination for all range of customers.
2. Business Ethics Principle (नैतिकताको सिद्धान्त)While handling clients, the bank’s employee should maintain a high standard of business ethics
.3. Transparency Principle (पारदर्शिताको सिद्धान्त)Costs and all conditions of providing financial services including interest charge, commission fees, and other additional charges should be transparent and clearly communicated to the customers.
4. Reasonable Pricing (उचित मूल्यको सिद्धान्त )The pricing of the products and services should be affordable for all types of customers. So, everyone can purchase the products.
5. Principle of Competition (प्रतिस्पर्धा छनोटको सिद्धान्त )Customers should be free to choose the product and services among many alternatives. The creation of compulsion situation should not be created for customers.
6. Principle of Customer Protection (ग्राहकको सुरक्षाको सिद्धान्त )The bank should maintain an adequate security mechanism to protect its clients within the premises of the bank.
7. Customer Privacy Principle (ग्राहकको गोपनीयताको सिद्धान्त)The bank should maintain the customer’s privacy. Any type of transaction of the customer is not disclosed publicly
.8. Principle of Conflict and Interest (विवाद र हितको सिद्धान्त )The bank is responsible for settling down any types of conflict arose. The bank even can take the help of the third party to overcome the situation. There should be a grievance handling unit to address customer complaints.
9. Financial Literacy (वित्तीय साक्षरता)Bank and Financial Institution are responsible for increasing financial literacy so as to raise financial awareness among the public. The public should be informed and educated about why, how and when to use the bank.
facebook page link : / our other Banking Vedios 1)Nepal Rastra Bank Related All Mcq : www.youtube.co.... 2)Sampati Suddhikarn Niwaran Act 2064 : www.youtube.co...) Rbb most important mcq : www.youtube.co...) offance and punishement act 2064 offince : www.youtube.co...) know Your customer : www.youtube.co...) सञ्चालक समितिको गठन र काम कर्तब्य र अधिकार : www.youtube.co...) Economic Growth : www.youtube.co...) Important for RBB NBL and NRB :www.youtube.co.... 9) |नेपालको बैंकिङ्ग ईतिहास : www.youtube.co...) NRB Function || Audio Note || Nepali medium : www.youtube.com

[@laxmighimire1970]

You are great

[@laxmanjoshi9779]

Thank you so much sir voli pan yastai vedio dinu hola

[@jamunachhetriofficials7018]

Beautiful voice keep it up sir

[@nirmalabhandari7641]

Thank you so much sir 😊

[@sarojgurung5950]

सर अनी बैंक खाता खोल्दा त अंग्रेजी भाषा पनि लेखको हुन्छ। जबकि निर्देशिका ले नेपाली भाषामा उपलब्ध गराउनु पर्छ भनेको छ। अनि किन अंग्रेजी भाषा प्रयोग गरेको होला बैंक खाता फाराम मा। निर्देशन को खिलाफ भएन?

[@bimalapandey6436]

Tq sir

[@basundharakumari5110]

Clint lai protect kin awsiyk parx? Yo question ko anser pathaunu sir

[@learner9902]

बैंक तथा बित्तिय सस्थाले सफ्टवेयर बिकास गर्दा केके कुरामा ध्यान दिनु पर्छ yo bhandinu na sir

[@akashgiri7305]

sir plz provide pdf.