Business Analyst Training -How do you handle a difficult situation? Best Answers!

[@UChiiL]

The example of the irate customer is brilliant, he touched on so many great things on dealing with an angry customer; gaining trust, validating her feeling, assuring her he would stay until her issues are resolved! thanks! However, I found that it was long! i imagine we need to keep it shorter?

[@ugoibe3635]

So good, thank you very much

[@Growwithcafel]

Thank you.

[@lebenemawudor913]

Thanks