Isuzu D-MAX & MU-X: DON'T BUY in 2023 | Auto Expert John Cadogan
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- Опубликовано: 18 окт 2024
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I live in Europe and am not looking for a car, but I watch this channel because you're probably the only "journalist" who is trustworthy. The tonnes of useful information you provide is also great
Yes , he is the MASTER of car videos !!!!! Cheers from Germany
Yup. The bitter sarcasm is sooooo good. 👍🏻👍🏻👍🏻👍🏻👍🏻🤣🤣🤣
I watch because I want to find out where Dingo piss creek is
@@shanehoy3793 Dingo Piss Creek is not a place, it's a state of mind. It's bogan nirvana, and most of us can only dream of it or die trying to find it ❤️
@@tomparker5000 see ya there on the long weekend mate 👍
I have had a DMax for 17 years with 280000 km. Isuzu dealer support in Thailand is top draw. Very fair prices and service .
similar here too, been a great vehicle my 2016 DMax .Bought in Bathurst Australia , made in Thailand.
My 2016 dmax is still a damn working beast to date with proper maintenance it can last past my lifetime
The engine is a 4JJ1 , the fuel system is denso. The pump won’t have failed , it will be the suction control valve issue , had it gone over pressure the protection valve may have tripped. Without the code that was registered ,it’s either going to be over pressure or under pressure. A suction control valve is about $200 and $150 odd to fit. Suction control valves are a solenoid that wears out. They can be fault out of the box or last 200k+. Ask for the old pump back (if removed) and take to a reputable diesel injector remanufactured for a bench test . If Isuzu have replaced a complete pump and the bench test proves it was just a SCV then let the shitfuckery begin. Unfortunately we look after a fleet of these shit boxes and it has always been a suction control valve or clogged fuel filter, have not replace one pump yet.
Dealers will not repair an assembly down to component level, a gearbox fault is a full new gearbox, HP pump fault is a complete new pump, worn brushes in an alternator is a whole new alternator. They are parts jockeys not 'service' techs.
The SCV has been an ongoing issue for years.
@@raygale4198 except the scv is an available part
@@raygale4198 Do you work for a dealership? The SCV does not require a pump to be removed . It can easily be done insitu. You can buy the part separately as it’s classified as a consumable item. Do you want the genuine part number. If a dealership can’t do this simple repair, then they shouldn’t be a dealership. When I worked at a dealership, we often rebuilt major components. The only reason why Isuzu would charge $4000 is because they can get away with it. People have this notion in their head that it’s a genuine Isuzu part. It’s not made by Isuzu it’s made for Isuzu by Denso.
@@Ozsmallbore ever since common rail was mass produced, SCV have been the weakest link. The pumps themselves last for eons, it’s the fast acting fuel delivery solenoid that wears out. The only real issue except SCV is drive seals hardening and with sucking oil or letting diesel into the crankcase.
A mate of mine was working at the local BMW dealership in the service department. We are customers at this dealership. The dealership had a moto “ the salesman will sell you your first car and the service department will sell you your next” Service was certainly one of the reasons we stuck with the brand.
Nice one, after sales is a major issue and that motto is great to hear.
You stayed with bmw because they tell you to buy a new car when they service it? That's not a good thing dude.
@@AdmissionGaming Thats definitely how his comment reads.. surely cant be right?
@@marchbmx the cost of servicing a BMW, you’ve basically paid for it already anyway
John, you are a legend. Love your work. Isuzu should probably show this to their management team.
And I will buy a fully loaded Isuzu D-Max AT35 anyway.
Love your videos. Thanks for standing up for Darryl. I am a Isuzu owner and fan as I have had a faultless run, but this sort of action worries me. How come your workshop is clean?
He is 100% correct! Excercise is the great liberator. Many elders just sit and weaken until they can't walk or lift.
Customer service is everything! Looking after that one customer could equate to more vehicle sales. I work for myself with a tilt tray tow truck. I’ve been in business for 5 years now and it’s been around 4 years since I last advertised my business. Word of mouth is the ultimate in advertising and getting new clients. Love your work John 👍
Customer service is not in Isuzu Ute's vocabulary, even their salespeople can't spell "Customer service". The deceitful snakes wouldn't even begin to understand what those two words mean. It's like trying to explain the value of goodness and kindness to a demon entity expelled from Satan's colon.
Try the DPD Sensor and 2 hoses to connect it to the DPF on a 2017 D'Max. Sensor $800, 2 hoses that must be lined with gold $500. Then $365 labor to fit them, 1 bolt, 4 hose clamps and the sensor smaller than a match box
Matchbox? Accidentally burn it - it's insured i would imagine
Hats off John. You've been on fire lately with quality material. Extra points for the chin ups. Outstanding mate.
Literally hats off
63 & I couldn’t do even one chin up, and yes, it’s coz I just can’t be effed keeping in shape & am a slob.
The Doc said I should get in shape & I responded that “round is a shape”. 😜😂
On the upside, I’m not paying alimony to 5 ex wives tho. 😉👍
Hey John, you're so right on the staying or getting in shape stuff. I'm pushing 70 and I've been lifting and stuff since I was 25. Sure, I've had injuries but I've never let them stop me completely. You can always do something. I love food and wine so I've got a bit a of a gut but it's not sloppy by any means. I still press 100kg but I can't squat so I do leg press. There's always something you can do. I urge my mates and I get a little short when they make excuses. So, like you, I ask all the blokes out there to do a bit. Pick it up and put it down and you'll be so glad you did.
I know how you feel about VW but when I retorted with "reasonably durable" re: what the dealer called a wear and tear item it was replaced immediately. Their dose of ACCC salts appear to have helped in this anecdote. But you still have to twist their arm so not entirely reformed.
Mate, just got onto your channel and really enjoying your content. I appreciate the consumer advocacy you're putting in here. Very well put. I hope your channel grows so these corporations really get the message. When news of their poor treatment gets 100k hits on your RUclips channel.
I trust that the $ 4,000 part also includes a large tub of Vaseline. It appears the price of OEM parts in Australia is abominable considering that the source (S. E. Asia) is relatively close to Australia. Isuzu left Canada about 20 years ago.
I have been in a similar situation with a catalytic filter on a Mazda 3 diesel. The first thing they throw at you is the fact your car or that part is out of warranty- that’s the end of their responsibility. Dealers, parent companies seem totally ignorant about Australian consumer law and their responsibility under its provisions.
Interesting. My daughter has a CX-5 which recently cooked itself due to a DPF issue. Mazda replaced the engine at no cost. Even got her a loaner car while this was happening. I was over-the-moon with how the dealer/Mazda handled this.
Our Hyundai I30, blew sulphur fumes from day 1 - complained at the first service and every service afterwards, including directly to Hyundai. Nada done, nothing to smell, it's the fuel, its our noses, its.... get stuffed Hyundai. You failed us - five plus years later, the smell of sulphur still exists. Won't ever recommend buying Hyundai again. They don't care!
They know the law, they also know that nobody is going to enforce it. They understand that very few people have the willingness to risk paying 2-3 times as much as the outrageous repair bill in the attempts of having the law be enforced. I raised a claim with consumer affairs in WA regarding major failure or rust proofing on my vehicle (it was literally falling off on a 2 year old D-Max) and they told me simply "all we can do is ask them to fix it, we dont have any means to enforce or investigate issues where there is a breach of consumer law/legislation"
I could have fought this in court or paid just under a grand to get the rust damage fixed and a new coating applied, easy guess which I chose.
Im heart broken hearing the news about ISUZU! I have always gone for companies that look after the CONSUMER!! Ive convinced my wife for the last two years why we should purchase a DMAX!!! She agreed. However, i don’t think we will be buying a Dmax at all. If a company doesnt want to take care of its people, then WHY should we support them??
Thank you so very much for doing this video!!!
🤣
A warranty story from the other side of the ledger.
Family member has a Mitsi. Triton, about 10 years old, that had done around 50k and was dealer serviced other than one missed due to the virus outbreak and not being able to do it.
The vehicle also wasn't driven much in this period.
It is the 2.5 TD which lunched its engine on the way home from a bit of a drive.
He did notice that the temp was going up and pulled over but it was still pretty much stuffed.
His mechanic said it was toast.
Went to the dealer as apparently some of them had this issue and they said "no problems" and booked it in.
Had to wait for parts but even that took less time than they thought it would.
The only things they weren't going to replace were the water pump and timing belts, from memory, as they weren't very old but he paid for new ones and they fitted them as part of the process.
May as well have new as much as possible eh. It cost him around $800 from memory.
He was chuffed, obviously and the thing is going very well.
I guess you could argue it was a known issue but I thought that they did an excellent job without any quibbles and got the job done properly and quickly given all the supply chain crap at the time.
That sort of stuff gives folks some confidence imo.
Certainly a big tick for Mitsubishi.👍👍👍
@@scroungasworkshop4663 Yeah for sure imo.
He was looking at having to scrap the vehicle or sell "as is" which would have been a big hit for him.
Folks are wanting 7-8k for second hand engines, some with big k's already on them and I can only imagine what a replacement factory motor would cost.
I'm guessing it would be upwards of 20k.
John himself has a Triton, They Must be Alright, & Better Priced than the Competition!! If I was getting a New Truck, I think I'd go for the Triton, I'm a Fan of the Ranger as well - My Old Ranger has 300ks & Still Going Strong- Cheers👍
@@purebloodheretic4682 I've got a Pajero Sport and my brother has had 2 Pajero's that get used hard both on/off road and towing plenty of stuff.
Never had the slightest issue with either of them.
I bought mine based on price and the fact that I couldn't really find any known issues with them.
It's been great so far although it hasn't done many k's.
Capable off road and I like it on road as well.
Not nearly as fancy as some but it does what I need it to do and gets me home again.
Yep. Ive sent a few back to Mitsubishi for this and its never an argument.
Hyundai is the same with their 2.4.
As long as its reasonably serviced its fine. Had one done with 190kkm on it. Always serviced by my buisness and no further questions asked.
Can't say the same for Mazda. Every excuse under the sun.
John, please do an episode on which car manufacturers do a better job in this situation, scores out of 10 could be interesting 🤔
Probably find most are the same 😂. It’s usually individual dealers who will look after people occasionally rather than the corporates. Having worked in corporate they literally do not give AF about individual customers. I’ve been in the exec meetings. They laugh. Everyone’s a number and upsetting one of millions they don’t give a crap about. All they care about is the profit line at the end of each month.
Very true. My parents have been moaning that they just had to buy a big ass suv to drive around alone because who can ask them to sit down into a normal ride height car. My grandma did drive a corsa at 80 and never complained. So I told my parents that they just need to get in shape that is all.
12 pull ups is legendary for a gentleman in his latter half of life. Good on ya John.
I had the local (Perth) Isuzu truck dealer as a customer some years ago. In conversations with the customer support manager we covered the fact that the Isuzu ute management’s attitude to their customers was a severe drain on the truck division’s reputation. The dealer was at great pains to ensure potential customers were disabused of any belief that the ute divisons conduct was indicative of what they could expect from the truck division.
If your talking about Malaga I worked there and the truck division are crooks they paint brakes and lie about changing oil and air filters
The supervisor sing is legit the worst human I've ever met
Majors?
Major motors, had no issues buying trucks. Peter Young owned it with other dealerships in Perth. Having a truck serviced I always got a loan truck for work..
@@The3Y3WITHIN amazing to find this in a RUclips comment, I can share the same experience. Never go near that crook ever again.
Loved the start. I’m 64. Can’t quite do a chin up any more. I’m doing negatives at this stage. Strength training also helps you make testosterone. That makes a difference to old blokes!
I don’t know about the Isuzu but you’ve got a decent power to weight ratio John!! Great work promoting resistance exercise. The science behind it is very settled!!
Your comments about strength training is one of the best things you have ever said! I also believe that general lack of fitness and muscle loss is the main reason why so many Australians buy that SUV instead of buying a 'proper' car which requires one to use those quads and core strength to get in and out.
Re your prelude before the Isuzu stuff, you are sooo correct re looking after your body. I am 67, do strength exercises,a lot of bushwalking, and I am currently in the middle of a 9,000km outback Australia motorcycle ride. Since I turned 55 I have paddled a kayak across Bass Strait (2011), paddled 300kms down the Antarctic Peninsula (2017), paddled 1,000km along the East Greenland coast(2012, 2013, 2016) and I definitely know that the older you get the harder you have to try. The saying if you don’t use it you lose it couldn’t be truer. And yet I see older people that do absolutely stuff all to look after their body and future. Well done for highlighting the need to be active. Geoff
wgaf
You're a crazy bastard Geoff. We should have a beer.
@@markthomas8766indeed :)
Yes spot on about Isuzu John. I know a chap who had a similar experience. As a mechanic he thought it was a broken/leaking headgasket. His MUX was ot of warranty time wise but 30k under the kilometre warranty. Isuzu were not interested in helping him. Anyway the dealership helped him out by fixing the car for a reasonable price. He then sold it. He felt bad because he had recommended the car to so may people who had bought them.
John I have a 11/2014 Dmax and done 135K km from new and not had one single problem. Oil change and new filter and service every 10K. Went to Isuzu dealer to get price on a new one the other day over $63K for LSU a new one plus $10k for all of my extras, canopy, Lights, Electric brakes, towbar, Drawers & fridge slide etc. Having read all of the issues they are having now I am a bit scared to get a new one, may keep the one I got.
My son in law has a 2019 MUX and wants to replace it soon with a new one, I think there are better options out there, especially considering the number of times his current car has been in for warranty repairs, I will show him this video and hope it changes his mind.
This channel is a godsend for consumers and should be a fast wake up call for car makers. AE channel has over 300,000 subscribers who all come for just this kind of information, and Isuzu seems to have blown it. Betcha they scramble to provide support now and beg the public for a 2nd chance. If not, sales r gonna sliiiiiidde.
No they won't care- thats the arrogance of the Motor Vehicle Manufactures. As John said during his spiel Isuzu(and others) have the means to drag this out, while the consumer gets stressed and ends up paying the $$$$. ACCC needs to be an independent body, that has the power to take these companies to task.
The auto companies no doubt make sure the ACCC can't do that.
Australia is horribly beholden to large company's interests.
Australia desperately needs a Automotive Industry ombudsman where issues like this can be resolved without having to resort to court action. The problem at the moment is that the manufacturer has a army of lawyers ready to go, and you , the consumer have got work tomorrow at 9am.
ACCC
@@BenState They don't get involved in individual disputes between the consumer and the retailer/manufacturer. They only prosecute when there is systemic failure in following the law by companies.
A quick search for the d-max fuel pump shows it can cost around $1800, so Isuzu is lying about the cost for the part. And the supplier is Cheap Diesel Spares Australia.
Good tip for an independent repair at less cost - thank you, Ray.
$1699 exchange on eBay.
@@stevo184 probably best to buy 2.
@@stevo184 ... made in China ?
I bought an Isuzu in 2020. One big mistake. The first issue i had was the turbo needed replacing. The dealer had the ute for 5 weeks to fix the turbo. I have sent it back into the dealership to for warranty work as the air cond compressor clutch failed. After 6 weeks after the new compressor was fitted and the aircond doesn't work, Made it 5 minutes up the road and then took it strait back. They fitted a new condenser. checked aircond before it left the yard. still doesn't work. now it needs an evaporator. The ute has been at the dealership for 8 weeks for air cond repairs. They still haven't done the rear leaf springs. That will take another 4 weeks. There product is just junk. The faults i have had so far is.Turbo, Seat sensor, Rear Leaf springs have sagged, Airconditioning compressor, Condenser, Evaporator, Lack of power. Just a heap of junk. I always bought Toyota and i bought this crap. I got a trade in price for a new ute and they offered me $20k and the ute has $10k of extras in it. 2020 with 150,000km. It would have had a total of over 3 months sitting in the dealership for repairs. Just over 4 months sitting at the dealership waiting on repairs. DONT DO IT TO YOURSELF.
Well I was looking at purchasing a new Dmax later this year but after seeing this I will be taking my business elsewhere..
And I will buy a fully loaded Isuzu D-Max AT35 anyway.
The old saying comes to mind, "A fool and his money are easily parted".
@@RichardJoashTanAgree. Isuzu is still the best.
Dont worry too much this guy doesn’t like anything he tests.
Go for what you want. If you want one buy one. All cars have problems, if service and look after them all the time and fix up any problems straight away you shouldn’t have any issues.
Great video. If possible can you do a follow up video if you hear of an outcome, although Isuzu would most likely gag order Dazza from saying anything if they settle., as they have done with owners of Isuzus with body cracks.
Spot on John. Great video. Ive just had a similar issue successfully and graciously resolved with Hyundai under Australian Consumer Law. I have an Isuzu mux on order, which makes me nervous, but my experience and your video means I’m now an informed consumer. The law is on our side. Thanks John
Hello John,
I completely agree,
I have just got my dmax 2021 back after 6 weeks in the dealership
This is how it went.
Ever since new the car has been unable to lock up the torque converter.
10,000km later I remove battery terminals to install a winch. Car was in park. Job done I reconnected the terminals and the car was stuck in 3rd gear. Tried to clear codes etc. No joy.
Booking the Ute in with the dealer to even look at it took 2 weeks. Then there it sat. Initial testing they suspected a faulty tcm.
To cut a very very long story short it sat there for 6 weeks in a tac case with isuzu with me ringing every 2 days for updates. Until I got so fed up I had personal connections to Isuzu Australia key staff to pull favours. Within 12 hours the tcm replacement was approved. 2 days later it arrived. 30mins later it was installed and problem fixed. It took 86 weeks to fix a problem that they knew about in 2 days.
Now with that horrendous experience I am sitting here wanting to fix the torque converter issue but dreading giving my car to the dealership. I don't want to loose my Ute for even longer.
What do I do?
Buy a 2008 Corolla as a back up vehicle.
Great advice about keeping fit. Its so simple and so many more people need to hear this. Its the little things done daily that can help avoid "getting old". :)
100% agree about Danza could have been the best and cheapest advertisement. I had a similar situation with and out of warranty Commodore. The particular vehicle was 2+ a bit out of warranty. With some help from the service staff, Holden stumped up a replacement motor. Was spooking the service and support I received from both the dealer and Holden to anyone who would listen.
Talking about 'spooking'....... Holden is now a ghost, occasionally still haunting our roads .......
Well done JC. My 2 young sons have been hassling me to get a dmax but I've been putting it off. Showed them this 👍 hyundai tuscon diesel here we come. Glad Dazza wrote to you about this. Hope Isuzu sort him out (for the better).
I'm glad it helped, Andrew. Let's hope Dazza gets assisted.
Well Hyundai isn't exactly a stand up example of what should happen either. There are a shit load of engines seized up as a result of leaving swarf in the oil galleries during the deburing process. Low kilometres and just out of warranty, they tell you to get fucked and it's $26,000 to fit a new engine.
I now in same boat too about them
@@AutoExpertJC John, have you covered the Hyundai issues? ABS pumps that burn down cars, engines that grenade... You seem to have nothing to say on this matter but you're very quick to jump all over other manufacturers that you don't so boisterously and publicly back. I'd honestly be keen to see a video on it, fairs fair as the saying goes.
@@glennmoore5880 Do you have a problematic Hyundai Glenn? If so, you might want to take Darryl's lead and see if they'll come to the party or are you going on the word of a mate of a mate who had a mate with a problematic Hyundai. Fair's fair as the saying goes.
Well put John , we had one with our 2017 Ford Everest out of warranty, front tail shaft failed, Ford came to the party and replaced the tail shaft, we just had to get the vehicle to the service centre. Hence we will buy another.
Cheers
Have a 2019 Everest, has done 80k kms, lot of that towing a 2.7 t caravan. Zero warranty issues since new. Has it used a drop of oil or coolent. Yes, I will buy a new one.
Reminds me of the letter I received from Ford Australia. They explained that they were surprised that my problem was not resolved after my carburetor was serviced. I had an EFI engine
Firstly, thanks for straightening out your presentation a lot. I used to grimace at all the “straya” remarks, etc…
Secondly, Isuzu is not alone. I used to struggle plenty with Apple. They would tell me over the phone “no longer under warranty so there’s a fee” after which I would say “Under Australian Consumer Law……” and no sooner had I uttered those words, their whole attitude changed!
Thirdly, I own a few VWs. The dealership here has “gone to bat” for me on several occasions and I am so pleased with how well I have been treated. Sure they have their black marks, like all companies and corporations, but for me the level of understanding seems so much more advanced than with other dealings…
As a final piece of advice. I see a lot of comments over it being a different issue. I’d recommend a second opinion. A different dealership. If that results in the same prognosis then he should give Isuzu Australia a call to clear the matter up and politely slip in “ACL” into his conversation. If that fails follow up with a request in writing from them on why they are failing to consider his request for consideration under ACL so he can refer it to the ombudsman or maybe his legal team.
Just the mere suggestion of this could see a turn-around of events!
I bought a new dmax back in 2017, I stuck with Isuzu because I owned a 2005 RA Rodeo that did 240000 Ks without a problem. Now I hear about inner guard cracks, DPP issues.
You also here about problems with other manufacturers and class actions. Are vehicles being designed poorly, or too many corners being cut in the manufacturing process to save a buck?
They're also popping turbos as well.
I've owned a d-max for a trouble free 8 years it was time to look at new cars but Isuzu didn't get a look in because of their warranty issues. Facebook Isuzu groups are littered with people having warranty claims rejected.
Great review of this incident mate. I had a dmax in warranty with a key barrel that stopped working. They made me pay for it because there was dust in the doors meaning I had been off road for excessive periods of time and this isn’t what the car was designed for…
First three minutes, John: Amen, Brother! 58 and feeling 19, daily strength training, real food, occasional mile run.
Mate 12 pull ups is a great effort at any age! Good work
And great video I've never trusted dealer service departments, but have ordered a new triton on your recommendation
I have a new Dmax, and the fuel filter is not changed at any service intervals, but should only be changed when the fuel filter warning light comes on (according to Isuzu maintenance manual, or if you do so above the recommended servicing schedule)
I’m not familiar with the previous model Dmax that Dazza has, but I had the 07 Rodeo with the 4jj1 engine (same as the 16 Dmax aside from some slight changes) and I have changed the fuel filter on every service (when available on the shelf) otherwise every 20,000k.
I have over 370,000km on that car and have never had an issue with fuel.
I did have an issue with the injector In cylinder 3, but it was an electrical issue where there was an open circuit when the injector was closed (fortunately) and this occurred at around 310,000km. I had all four injectors replaced and the car has performed as expected since
I have had similar issues with Isuzu Ute. my 2018 Dmax has fairly bad rust in the front bumper support bar. isuzu knocked me back on a warranty claim by saying that it was caused by the environment, I live near the ocean. After going to Gold Coast Isuzu Ute and being treated like some kind of crook and no solution from the dealer or Isuzu. I then went to a multi manafacturer Isuzu dealer who was supportive for my claim I thought things would be solved, how wrong. Isuzu still knocked the claim back. By now i had spoken to Isuzu Ute customer relations people 5 times, they never asked me what i expected them to do, and when I mentioned this they put on their best smarmy voice and asked what I expected. This part is routinely removed when a bullbar is fitted and can be purchased for $300 but Isuzu couldn't find away to replace the rusty part. I can post photos if anyone wants to see the environmental damage to the rusty parts
Love the intro John! The number one determining factor on chronic illness and life expectancy is loss of muscle, cardiovascular health and poor diet. The truth is key, no excuses guys! Growing old is done best not in a hospital bed surrounded by mourning loved ones.
I wanted one of these to replace my old Colorado, I think I will just keep up the repairs to the old girl
I also am pushing close to 60 with all those issues you mentioned
My problem is I am a builder so spend most day on my feet doing manual work and have nothing left when I get home
You are so right but I try and do my workout at work
I have noticed though my arms are getting smaller and when I was younger I use to do twenty over hand pull ups
I need to try to have a go to see how I get on now I suspect I might do two
Like the saying goes use it or loose it
Pity about Isuzu 👍👍
David, strongly recommend Dr. Doug McGuff's approach to this: book is Body by Science. Anything done safely and intensely will go a long way. Good luck.
As a warranty agent I’ve quoted consumer law to manufacturers and been told; “hasn’t been tested in court mate”. One company (whose name I spot in your background sometimes) kept that up for 15 years until the ACCC got up them. Frustrating.
Not the dreaded 3 pronged death star? 😂🤣
That says a lot. If nothing comes of this, I would ask the dealer for the part number and if they knew the OEM of the part (and those who offer a quality alternative) and buy the part online. Hi Tech Diesel in South Australia do an exchange service for the high pressure pump for the Isuzu D-Max for $1699, so that might be another cost effective option. There are exchange services for a lot of the diesel fuel pumps, injectors and turbos as the OEM parts tend to be quite expensive (especially in cars after 2007 due to emissions). Spare parts are where many manufacturers in Australia like to overcharge consumers in the hope they go and buy a new car from them.
Spot on John with your keep-in-shape advice. I'm 66 and owe my physical well-being to regular resistance and aerobic training - not Olympic standard. Still, it keeps the aches and pains away and provides me with reasonable physical well-being.
Hi John hope your well. I noticed that 46,500 clicks on this specific report. I'm sure a number of them might of watched it as they were considering buying a D-Max or a MU-X.
Just imagine if the response from management was a positive one instead of the negative one they gave to your follower. They would of had a few more sales this week, I'm sure.
Instead customers thinking of purchasing will now consider an alternative ute. Well done Isuzu
As a Dmax owner this is really disappointing news and I honestly expected more out of Isuzu. But going through a warranty claim myself for a rather cheap and trivial plastic part that was finally resolved after a number of rather heated exchanges, as well as the threat of further action (even though it would have cost me) I'm not surprised.
My honest question is as dark as utes go which one do you go with? I know you John own and recommend a Triton and I do like the Triton, but they have their own drawbacks just like every other ute on the market and parent company. It's like trying to pick the lesser of evils.
Tritons are better than everyone says my mr triton has been brilliant 180k and no issues
The best and weirdest warranty experience I ever had was with a 5 year old Mazda 3, the dash started to deteriorate and became semi molten/sticky. Took it in to mazda and they said "we have never seen this before, give us a couple of days to look into it" they came back within a week and told me they had ordered a new one and would replace it for free! they didnt even question how it happened, I was utterly gobsmacked by this and pleased as anything as I intended to sell the car and this was a nice boost to the presentation
@@tomleeroy5847 So maybe a BT50 might be the better option for people who want this platform. I'm assuming Mazda have control over their own warranty claims
Another awesome video, looking at a tow vehicle and was interested in a mux but put izuzu on the do not buy list now. Cheers
mid 50's and the thing about getting old has been a kind of a joke, but actually it really isn't. I've been looking at getting a 2019D-Max, so this vid was suggested to me. While I appreciated the whole deep dive into this one, I got a bit of a wake up call first few minutes. I was kind of waiting for the "and you can get in shape with thanks to this weeks sponsor" but I should have known better. Rare to see someone care enough to just say, hey if you are being a slob, you will regret it. I learn a lot from the videos and cant thank you enough. Also appreciate the honest talk without the censoring. I am sick of beeping out and people too scared to talk online how people ACTUALLY talk in person!!! Thanks!!!
I am sorry for you in Australia. I live in Thailand and have a DMax for twenty years and 280000 kms. Great service and support and the lowest cost of any brand.
it's nuts people putting a line through Isuzu from this video, i've worked at dealships, this happens at all of them. The dealer themselves can only ask, headoffice make the choice.
Great video John. Hopefully this video and/or your advice helps old mate out with getting his Ute fixed.
Was surprised to see a neighbours 1 year old D max come home a few weekends ago on the back of a tow truck while my XC70 D5 pushes past 350k! Think I'll steer clear of new cars. I had Samsung come out and fix my front load washing machine even though my 5 year warranty had just expired, had 2 service techs replace the main control board and motor even though the machine was still going just making a bad noise, they said Samsung will always look after you within 5 years for their appliances. Fair to say I'll be buying Samsung again. That's service.
Ummm, no:
Samsung should stick to making phones and tvs...
washing machines and refrigerators are not their forte....
at all....
@@JohnSmith-yv6eqyour cognitive bias is in good shape.
@@danielnicholson6174
Sorry, personal experience with a Samsung fridge leads me to that conclusion....
12 good ones for an old fella.
What a legend.
Just made this channel even better.
Actually it destroys the image of the company in the eyes and minds of the consumer, putting people off the brand altogether and is a trouble for the next time this incident occurs again. I wouldn't want to be the first consumer with enough money to take on the Isuzu Ute Australia.
Agree 100% with Andrew Graham. I learned that 2 years ago and bought a new different Ute ......after 2 new Isuzu Dmax......and I am VERY glad I did.
I struggle to think that a court wouldn’t find against Isuzu on ‘reasonable durability’ in this case - exemplary history on a vehicle that is within the manufacturer’s own warranty mileage limit (albeit out of warranty on time, obviously). If I was the presiding judge I’d probably also feel compelled to comment on a replacement fuel pump representing almost 10% of the vehicle’s new car price.
The more of these sorts of stories I hear, the more grateful I am for the two vehicles we own and the (thus far) excellent service we’ve received from their manufacturer’s representative.
Thanks John for touching on this. There is no perfect brand, im having a similar situation with Toyota South Africa after buying a pre owned hilux at 30 000km. Bought with warranty, vehicle started going limp randomly, kinda scary. After doing some of my own investigations I discovered the vehicle had a cylinder head replacement which they did not disclose upon purchase. I’ve owned it for a year and there’s only been 2 months of that year that has been “trouble free”. This is Toyota,a large international brand that is failing dismally not because of inability to solve the problem, but because they do not want to do the right thing. It’s now a pending legal matter because they can’t solve the problem and want me to continue owning this lemon of a car. Thought I would share from 🇿🇦
Mate, I am 60 in two months time, 15 months ago quit my job as a stock broker after doing that for 21 years, the post grad finance qualifications are still hanging in the study wall and went back to my original trade fixing big yellow machines, never been happier or fitter, dropped 10kg and back at fighting weight
Well done indeed mate.
It's a sad state of affairs that it's usually a better bet to source parts off the grey market than through the manufacturer. My injection pump on my shitbox patrol zd30crd is about 8K from Nissan (down from 12K) last time I checked (might be 4K now). it's a Bosch injection pump which is probably the case for Isuzu as well and you can get one for about $1500 brand new or about $1000 bucks rebuilt with a warranty when you send your knackered one in from various online diesel specialists. I've used these online retailers multiple times over the last 6 years and saved thousands. These are exactly the same OEM parts from Bosch. The fact that grey market middlemen can source these form overseas and resell them with a healthy margin and still be way cheaper than car companies really tells you how much Isuzu etal are ripping people off.
First off love the channel, John. Just on the other side of the coin in purchasing a car from Isuzu , We placed an order back on June 30th, 2021 on a D Max X terrain which back then was advised around a 5-6 month lead time which we were happy with and excited in the purchase of a new car. Since then we have still yet to receive the vehicle now on order for 16 months with 5 delayed dates referring to COVID, shipping, and component shortage which could be true but when you talk to other customers which have had their orders in the system less than 5 months and received the Utes give a real sour taste in your mouth. Once we complained to Isuzu Australia but we got donuts from them advising us basically it is what it is and bad luck and you need to wait which really upset us and the dealer as they have been trying to get a solution for us to no avail from Isuzu Australia. So, in summary, we have now cancelled the Ute and purchased a new Ranger so not only the dealer lost a long-term customer I would not recommend buying an Isuzu Ute even if they are the best thing since sliced bread Isuzu Australia customer service and order allocation is terrible.
$4K for a fuel pump - granted a high pressure diesel one, but $4K. To put that into perspective that’s just over $US2,600. I think you were being generous when you said it probably costs Isuzu under $1K - it probably costs them under $200 to make, maybe $50 to ship to Australia depending on urgency. The spare parts market is the real crime here. It’s about time the ACCC addressed fair and equitable pricing on spare car parts.
Thank you John. I was just about to drop my deposit on a top spec Isuzu DMax and wait three months for a beaut new ute. I was going to buy a new Ranger, but I was put off by your commentary on their transmission quality and company support. Cashed up and ready to buy, what the heck do I get, dude?!
Yep i too was going to drop a deposit on a mux. Now what?
what did you go with?
@@amy9910 I’ve held onto my 2014 VRX Pajero, waiting for prices to drop and availability to increase. But if I had to choose right now, it would be the top spec Hilux. Reliability and repairability come first.
@@southernsandgroper3423 Yeah that sounds like the go. I'd been looking into the DMax as an alternative to a new hilux but even the lower level models are comparable prices to the SR 4x4 hilux, so I'll probably stick to what I know (Toyota). The Rogues look so good in the oxide bronze. SR for me, I would be too scared to take a top spec vehicle off road 🫣
Well done on covering a serious issue. This is what real journalism looks like.
John, this is the EXACT same story for my parent's MUX.
Also a 2016, also an injection fault (failed injector) and also not covered by Isuzu Ute Australia even though the car was less than 120,000km travelled.
Time did not cause the failure, the part failed before the expected warranty km had been achieved.
It should have been covered, but was not.
6:52 Consumer Law has no teeth, it is worthless.
There's nothing force to manufactures to follow the legislation.
Owner's are buying expensive vehicles and have no effective warranty.
I disagree. The problem is that the manufacturers warrant a car for a period that is as long as they can expect it to last before repair costs destroy all their profit on the sale, and then people come back with cars out of warranty and plead that they have a reasonable right to expect it to last for an extra 2, 4, 6 or whatever years, and an extra 20,00, 50,000 or whatever kilometers.
Because it's all down to opinions and (often unreasonable) expectations, there is no reason for manufacturers to unilaterally extend the warranty. If a vehicle expires and the owner believes he has a cast-iron case then he has the option to take the manufacturer to court. That will cost money, however. If he loses then he will be out of pocket for lawyers fees and the car fix, and that alone is sufficient to prevent spurious claims.
Despite what you feel, owners do have the full warranty specified on the warranty document. What they do not have is an open-ended commitment by manufacturer and dealer to fix every breakage from wear and tear outside the warranty period.
@@oldcynic6964
As an ex-dealership motor mechanic, service advisor and parts manager, I am shocked at the lack of support for owners.
As I mentioned in my own reply, my parent's car was less than the specified km of the original warranty. It was at the time of failure, only some 8 months out of the original term as well.
As John rightly points out in all his videos on these matters, any product is covered separately from any warranty by Australian consumer law which states that the product should be of a standard expected by 'a reasonable person'.
I don't think it is unreasonable to expect that $5000 fuel injectors should last at least the life of the original warranty period.
(Full service history, only ever fuelled from service station bowsers, filters charged on time and no contamination present)
Never mind spurious claims, Isuzu UTE Australia is already well known for denying legitimate claim during the actual warranty period.
(Like a builder friend who's X-terrain seat cover wore through in less than 50k as was waved off as 'Fair wear and tear'
- He now drives another brand vehicle)
Surely a private mechanic that runs his/her own business can fix this at a much lower price!
John I really like your comments regarding strength training as you get older. Such good advice!!
I've reached the conclusion that car companies have 3 major objectives. Sell you a car, and get it out of warranty. After that it is retail, and you are a revenue stream. Just my opinion for what it's not worth. Maybe that's why they have 'guests', they don't expect you to stay!!
Solution: Don't have a car. In Victoria if you are retired you can travel anywhere in the state for $5.30. And in Melbourne half price fares are a song. A tad incovenient, but for the odd occassion you need speed order an Uber. Alas I have a caravan and need something like a MUX or an Everest, but that is a lifestyle choice.
@mckeeje in Western Australia we hardly have train lines. Some have been shut down for a 2 year long upgrade. A 20 minute trip in a car is a 4 hour ordeal by public transport, after you walk for 3/4hr to get to the nearest bus stop. And I live just a 5 minute drive from a city centre
As an owner of a 16 MQ, second hand purchased with 120k on the clock but at the time still in the 5yr warranty. The jumping out of 3rd manual box issue. Local Mitsi dealer took a look and a week later a new 6 speed fitted with a new clutch, just paid part cost on the clutch. That’s service, pity they will soon be Nissan’s ☹️
Nah, the Triton/pajero sport will still Mitsubishi as they are doing the development on these.
@@Ozsmallbore Mitsy head of design said triton and navara will be sharing engine, trans, suspension and so on. They maybe doing their own development/tuning but they are the same under the skin. Are they Nissan or mitsy parts on the inside.... I dont know.
@@simmo6035 Nissan/Renault already said it with be a badge engineered Triton, all dimensions, drivetrain, etc. will be Nissan Navara with a Mitsi "design language".
Just look at the new ASX in Europe, its a Renault Captur with a new front badge, not even a restyle.
Nice work John. How did it go for Darryl? Did he take on Isuzu and hit them with a letter of demand - that won? Sd really. I was set on a DMax and now deflect for something else. Thank you.
You can get a reco'd injector pump alot cheaper than new as a changeover part. Injector pump failure is pretty common for a common rail diesel as a result of wear and tear. Its why modern diesels are a lot more responsive and generally drive like a petrol but have significantly higher maintenance costs compared to a petrol engine, generally speaking. Forgive me but I'm not seeing the big deal here?
i'm impressed John, i'm 68 and wouldn't be able to walk for a couple of day's if I tried to do that, hahaha.
Get kettlebells and a pull-up bar.
Perfect time for this video John. My brother and I were driving down from Albury to Melbourne 2 days ago. He was driving his ix-35 and we were travelling at 110kph and about 10km just north of Seymour the engine suddenly developed a load rapid rattling noise. We pulled over and before we came to a stop the engine had stopped. RACV came out, did the diagnostics and no bad codes came up. The engine would not restart or even turn over. He checked the battery too. The conclusion was that there’s a mechanical issue with the engine so it got towed to a mechanics in Seymour and my wife drove up from Melbourne to give us a ride home.
The car only has 160,000 km on it and the 5 year warranty has expired as he purchased the car brand new 7 years ago. With such a low amount of km’s John should we be expecting or pushing Hyundai to cover this as I don’t think 160 km’s is all that much and well within what I would call reasonable durability. It won’t be until Monday (tomorrow) that the local mechanic can have a look at it and get back to us but I think the verdict looks expensive. Any advice please mate?
My partners friend bought in 2010 a new Subaru. After the 2nd service in the first year on the way home from the service the car died without oil on the trip home. The mechanc told her Subarus dies in dozen because of strange oil loses and she wanted warranty. The judge at the court rejected her wish because she didn't check the oil before EVERY trip. Doesn't matter she drove back from the service with a oil change. The judge ignored the common knowledge about a problem from Subary with this problem. He said you have to check before every trip (doesn't matter how whort it is) the oil and water or you loose the warranty. It isn't always so easy to get help from the law .......
Well said Mate 👍 I also like the quick shots of Vid around the workshop. Nice touch lol
Keep up the good work 🍺🇦🇺
We have similar consumer protection laws in UK but they are somewhat subjective and case specific, so not easy to enforce against, an unwilling supplier who can argue the point in court.
Great timing on this one john. My wife and i are about to retire and we have been researching 4x4s as our big pulling the pin retirement purchase and had the Isuzu Dmax on our very short list of potential purchases. Now gone and crossed off the list. If nothing else its just highly likely to have cost Isuzu 1 sale if nothing else. Cheers for the heads up.
I work in these Isuzus all the time and I doubt the problem is a faulty injector pump... unless dirt/ contamination was introduced into the fuel lines while the fuel filter was being replaced at the 120,000 km service... makes me wonder...
It astounds me that large corporations (including car companies) do not realize or understand the power of the internet and particularly social media. Imagine how many possible sales Isuzu may have lost because prospective buyers viewed this video. I am also amazed that maximum profit has become more important than brand reputation. If Isuzu had rectified this punter's problem at a sensible price and without trying to wriggle out of it, and this punter had sent a highly praising email to JC to produce a complimentary video about, consumers would have a totally positive desire to purchase one of their products. Isuzu shot themselves in both feet!!!
Sounds to me like both Isuzu and the dealer have each shot themselves in the foot. Dealer failed to carry out the diagnostics properly (see comments from TBA a couple of days above). Isuzu failed to advise the dealer that there was a more likely explanation, and then tried to rip off the customer.
The lesson I take away from this is:
- once the car is out of warranty, don't pay a dealer for service work. Take it to the local servo for standard oil change, brake & fluid services.
- if you have engine problems - and it's a diesel - take it to a diesel specialist. Either way, the specialist or the local servo will be incentivised to find parts that are from the actual manufacturer of the components, not the vehicle manufacturer.
Prospective buyer here doing my research for a work vehicle and offroader to take the family around Shitsville before mum and Dad become uncool lol.. A Lost sale here. I was mostly set on this car prior to doing more research about company, support, warranties, durability etc.
How hard is it to simply take responsibility for design faults on vehicles and support people who are using the product.
John can we crowd fund for this fellas legal fight?... I'll kick in a $100 AUD
2014 MUX, 220,000km, been across AUS 6 times now towing. Still awesome on fuel, uses no oil, do all my own servicing, original Turbo and Injectors, cannot see the point in updating it and would never take it to a dealership.
Dazza. Take them to small claims court. I did against another company. I was three years after warranty. Was successful. Reasonable durability. You’ll have a very strong case by the sounds of it. Screw them.
Video has been great. I am looking for a Ute so this just made life easier. No Isuzu for me!
You fit SOB!
I'm trying to get in shape. Tis taking a while, which is all good. Seeing you do pumps in the Man Cave has inspired me!
I have a great mate who bought an MU-X a year ago.
He's used it for less than a quarter of that year. It's been the worst piece of crap on the planet!
Gearbox went poopy 2 weeks after he got it from Showroom. Limp home mode got him the 110km from where he was back to the dealership.
They 'fixed' it but then 2 days after getting it back engine flashed some serious looking lights and again the on-board computers went into the '40 km/h max speed' to get it back to dealership.
They 'fixed' it again and the day he got it back, 250m down road the MU-X literally blew up.
Upon lifting bonnet he saw many bits of the engine outside of the block and an Exxon Valdez of oil all over.
Now my mates brother is a superstar lawyer so it became on!
Isuzu went to court with a high priced legal team, only to be told by the Judge that they were responsible for the vehicles destruction. It was in Warranty, but the big 'I' tried its best to dodge their way out of it.
Anyways Judge saw right through their KC - Kings Counsel now! - legal team and smashed them.
A cheque was written for an amount that was almost twice what he paid for the MU-X.
Numerous reasons why, including inconvenience.
However he didn't listen to me and my 5.8/10 knowledge of cars and dumped a mad amount of cash on a Land Rover 110!
Which 3 days after collecting from the flash dealership, went into Limp home mode too.
He's become quite the expert of driving his cars at 40km/h!
Probably I'm most impressed that you admitted to being wed six times!
"Is 12 years not enough to figure out how the law really works?" *It's impossible to make a person understand something if his income depends on his not understanding it.* Good that you're doing something to reduce the income they make from not understanding, John.
Yep, invest some money and more importantly time in the gym or other exercise. Highly recommend finding a good PT too. They can make the world of difference to your life.
Many years ago my parents bought an American-made washing machine. Just towards the end of its warranty, they made a claim on a small piece of cabinet rust. The company said no worries we'll sort it and my parents expected to have the part replaced. They were very surprised when they were given a brand new machine complete with full warranty. The end result is this company sold a shedload of washing machines because of that word-of-mouth goodwill.
Nice job on the pull-ups JC.
I've owned a 2021 Triton that I towed 2 - 2.5 tonne every day with... I got stuck on hills struggling to take off.
I then brought a 7 year older Dmax to tow with and it's an absolute pleasure, it's never strugged on a hill.
So considering Jon recommends buying a Triton over Dmax I'd think for yourself... Maybe buy a second hand one.
VW fixed a water pump issue on my wife's Tiguan outside warranty - free parts and labour. Certainly builds loyalty.
Another Brand that is added to the list of manufacturers that I would buy from - I will be distributing this information to anyone I can find to listen, Great way to educate Tradies on the bad journey you will have if you purchase one.
Once again I do support you 100% as I know YOU ARE RIGHT, John . Having said that......there is a lot more to it re: Isuzu DMax.....I truly can sing a song about their deceiving advertising campaign and decided to to leave them AFTER being the owner of two LST top of the line DMax Ute..........NEVER again......! Thanks for your genuine and factual report
Had the same issue on a leaking sump “gasket” on an Everest in 2020 it was a bead of sealant as they don’t use real gaskets anymore. Ford said it wasn’t a component failure, when I pointed out a real gasket would have been a “component” but shoddy assembly amounted to the same th8ng, 5hey pulled out the warranty card. Long story short I’m retired so I decided to take the time to take them on, eventually they relented 6 weeks later!
Two “case managers” at Ford Australia numerous calls & emails the bad Ford press I gave everyone who asks about the Everest! I pointed out this was poor business decision making & very costly to save a $2200 repair bill, the plebs I was dealing with wouldn’t have a clue. Anyhow Everest is still going strong at 120000 kms & is actually a great car, but I’ll never buy a Ford again when I get rid of this one.
What was the final outcome?