Travel in Stockholm with SL - How to use the public transportation (NEW green cards and system)
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- Опубликовано: 10 окт 2024
- In this video, we're taking a look at the new system and green cards used in the public transportation in Stockholm run by SL, Aktiebolaget Storstockholms Lokaltrafik (Stockholm Public Transport).
Topics and questions answered in the video:
How do you empty your old Access card?
Where do you buy the new green card?
How do I use the self-service ticket machines?
Where can I get the cheapest price for a ticket?
How does the SL app work?
What are the different prices and discounts?
Is it worth it to get a monthly period ticket?
Can I use my credit card to travel?
Can I use Apple Pay or Google Pay?
In case you haven't seen part 1 of this series ( • Travel in Stockholm wi... ), there we answer the following questions:
Where can you travel with the SL ticket?
What modes of transportation do SL offer?
What are the different SL tickets?
How do you buy an SL ticket?
What is an SL Access card?
How do you use SL Reskassa (SL Access credit)?
How do you add credits to your SL Access card?
How do you use the different SL tickets on the bus, metro, commuter train, tram/light rail and commuter ferry?
How is a contactless credit/debit card used as an SL ticket?
What mobile apps can be used for SL?
What happens if there's a delay on your route with SL?
This video is not sponsored or endorsed by SL in any way.
IG: / haileyinstockholm
Edit:
at 0:32 I meant to say "end of March 2023"
at 2:26, in the updated app (v7.6.0), the sequence is now: "Tickets" - "Buy ticket to app or SL card" - "Load your green SL card"
at 2:46, single ticket is now available for the green card!
I tried to buy a ticket but it won’t accept my phone number. Do I need a Swedish or European number in order to buy a ticket?
Maybe you should redo the video with a new look and a decent mic?
@@KevinMullarkey I realized half-way through that I forgot about the mic ;) If there are any more big updates, maybe there'll be a new video this year (new look guaranteed)
@@inStockholm😂
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The simplicity to just be able to use a card tapping on the ticket reader is insanely awesome! Generally, the system is so simple and user friendly - really loved it!
I dont know how I got this recommended to me, but its a great guide. (after writing i noticed im subscribed, propably from the old SL video :D)
I work in the tunnelbana, in those booths that are on every station. Would just want to add a few helpful things. There is a lot of problems with the new readers for the app tickets and green card, to avoid frustration, if your card dont work in one reader, just move directly to the next one, it usually works directly.
Some readers have trouble reading all cards/phones for some reason. I see often that people try to stay at one for a long time and ends up getting frustrated and almost missing their train. If for some reason none of the readers work, you can also activate your ticket at the window of the booth, this is also where you have to place your phone if you have bought a ticket for multiple people, since the gates are for one person passage.
Also if you want to see what is in your green card, you can either talk to the people working at the station or use your SL app, since the old maschines are only for the access card and will show your green card as "invalid card" (not sure if you mentioned this)
If anyone else has any questions about the tickets, feel free to ask, I can try to answer.
Thanks for these videos! I just learned how to use the Metro these past two days. I love how easy it is to just use contactless payment with my phone. FYI, the mobile app doesn’t work for visitors who have bank/credit cards from a place like the US. It didn’t work for me and one of the App Store reviews pointed this out. I’m really happy just tapping my phone though! I confirmed that however you pay is how you need to validate your ticket. That is, if you use a card stored on your phone, that’s different than the actual card vs the phone vs a watch. Your advice to make sure you have a good battery charge is spot on. I also experienced “asking for help” and finding that people are really nice here!
Thank you for your reply and for your video
Hej!
Thank you for your SL card video so much, it is very useful content for a traveler who wants to use public transportation in Stockholm.
It is funny that I go to Stockholm with information from your previous video before I noticed that SL is already upgraded their card system. LOL
Firstly I arrived in Stockholm at 3/09/2022 then I have to buy SL access card (according to your video info of course) but the officer at the station told me to buy SL card at Pressbyrån instead, then I got a green SL card which makes me confused that why I did not get SL-Access card instead. Then I tried to tap that card in the blue zone at the station gate but I did not work until I saw that the other person tap a card in the green zone (which makes me more confused). After that I always have to remember to tap in green zone with QR code side instead of blue zone.
I really love SL card, I can ride T-metro, Commuter train, Light Rail, Ferry and Bus for unlimited time and go everywhere I want in just one card.
I still recommend to watch the previous video especially about the mobile application for the SL system.
(But personally, I can not use an official SL app because the app cannot find the route to travel, it always says error to find the route, I don't know why. I have to use another app in the video and Google Maps instead.)
Thank you for you again to make useful video for transportation in Stockholm, Much Appreciated.
Thanks for your explanations. As a tourist staying one week on Storholmen I will use the ferry very often in addition to metro and tram. So I finally decide to buy a 7 day card on the SL App. 37€ is very cheap indeed for a week travel card. Here in France we don’t get used to using our credit card for a single ticket, one line more for every ticket in your statement of account! It was very useful to get a synopsis before my plane takes off!
Hi Hailey, I really appreciate a lot for your video. Your video clearly answered all my questions!❤
Thanks. Looking forward to seeing your beautiful city next month.
😭 I'm so jealous of your public transport! Walking 35min one way to work has been a 45+ degree nightmare lately.
Great informative video - well done.
This new system is probably nice if you live here, but as a tourist I feel completely lost 😭 I can't use the app with wifi neither the credit card directly cause it will cost me extra fees abroad, so I just hope they still have shops selling it at the train station or airport ?
But thanks for all the info, the SL website was not so clear about all that 🙏
Great helpful video! How can I register my credit card on sl website to get student discounts automatically?
Jag undrar, vid enkelresa eller enstaka biljettköp är giltighetstiden 75 minuter. Gäller tiden från att du startade din sista resa, inom tiden, eller måste du avsluta resan inom 75 minuter? Tidigare var biljetten giltig så länge du startade resan innan angiven utgångstid.
THX for Info - Two Questions:
1. How do you show a ticket in case of tapping your credit card on the green thing? (In case of control)
2. While travelling with two persons and using the app only on one mobile device - is there an option to buy two tickets and use the ticktes in the app for us two?
Thanks for your response - this swedish thing... 😇
You mentioned that you can purchase A single adult fare ticket by tapping the dedit card. I tried that yesterday when the SL app wouldn't let my payment through. The issue I found was that when I purchased a 39Kr ticket by tapping it on the Bus, it didn't register with the 75 minute timeslot. I had to switch to a train 15 minutes later and 39kr were again deducted from my dedit card when I tapped on the train station, even though the previous ticket had a validity window still open.
That's why I'd prefer not to use the debit/credit card option going forward.
That doesn't sound right... I suggest you reach out to their customer service
@@inStockholm I actually thought that this is a limitation when I pay directly with my debit/credit card. I didn't realize that it could be an issue with the system itself. I'll definitely reach out to customer care. Thank you for letting me know.
Hi! Thank you for your videos and information about Sweden! We are a young family traveling to Sweden in a few week for the first time! Do you have any recommendations for some nature walks with young kids (our kids are 7 & 5) we are in Saltsjöbaden area. Thank you!
Well Infomative Video. Thanks
Thanks for the great informative video! One question - I am going to Stockholm as a tourist so I am planning to buy the 7-day ticket. In this case, can I just activate the ticket once at the beginning of my journey and not worry for the rest of the 7 days, or do I need to keep holding it up to the reader every 75 minutes of my first journey have passed?
I have the same question. Especially when you are on the bus. Do you have to scan your ticket every time you enter? Or just at the beginning?
@@jaa7407 I also wanted to ask thus question! If anybody knows, please help!
I am in Stockholm now, using the 7 day ticket. I scan my ticket every time I board the bus at the front, so that the driver knows I have a valid ticket. Even though my ticket is valid and activated, it seems everyone scans their ticket when they board so I do the same!
Thanks! very useful! Im going to study there. I would like to ask if student SL card can be used through apple watch or other non-physical method.
Wow. You changed your look between the two videos!
We are a family of 4. So can we just get 4 green cards and load them up based on what we are doing? I'm pretty sure we're there for 4 days, and we will just need to take transportation to the center of the city and walk everywhere from there, then get a ride home at the end of the day.
If you're only in Stockholm for a short time, I recommend using app tickets instead of physical cards. From what I've heard, it's possible to have several active tickets in the same phone, but you might need to talk to the person in the booth to get in to the subway. Good luck!
@@inStockholm Hi, I'm planning to visit Stockholm in coming year, probably on June and I will stay here about 4 to 5 days. I checked the SL official website, there are travelcard and smart phone ticket app. I guess travelcard is the new green card which showed in your video. I am a bit confused that I should use green card or mobile app for the transportation in Stockholm. Please help and advise. Thank you so much. :)
Fantastic video - thank you (happy to be Like #500 too!)
If i buy a 7 day pass, will it start counting when I make the purchase or once I activate it for the first time?
Thanks for these great videos. Unfortunately I'm still facing an issue with buying tickets for a commuter ferry. Assuming I arrive at the Masthamnen cruise terminal and I want to continue (after a short walk) immediately with ferry 80 from Saltsjöqvarn to Nybrokajen. Since I learned that foreign credit and debit cards don't work with the hsl app, there is no subway station, Pressbyran or 7 Eleven nearby and that there doesn't seem to be a ticket post at the pier to buy a single ticket via credit card I'm running out of options. What is your opinion? Thanks a lot.
Ah - almost forgotten, sometimes it is said that upon entering the ferry you only need to show a valid ticket. How does it work when the ticket is stored on a credit card or an SL card?!
Hey! A couple of questions: Can i get a Green SL Card at the Airport? And, to charge the card, is it indispenable to use the app or can be also done through the vending machines at the stations? TACK SÅ MYCKET!!! 🙏🏼
Hi! Yes, it should be possible to buy the green card at the booth at the commuter train station at Arlanda, just be aware that a special ticket is needed to take the train from the airport and another fee (20SEK) for the physical card. There are no more vending machines at the stations, so to refill, either use the app, or find 7-Eleven or manned booth :)
@@inStockholm Got it! 👍🏼 Thanks!
Thank you so much.
heyy great video! can we use debit card also for all public transportation?
also, is there any different rate if using credit/debit card vs sl card?
@@Appayipyippp Yeah, no difference between debit and credit, and same rate as single ticket in the app/booth 👍
@@inStockholmthanks for the info!
Hi! We’re planning a trip to Stockholm for 4 days and will be using SL quite a lot. Is it worth buying a 7 day ticket from the app or should we just use credit card on the readers?
Very good video
Heard American visa Mastercard don’t work on the machines and you have to buy a green SL card .. you say central station customer service don’t sell em .. are there still machines at the airport to buy them ? Or you have to go to a store to get one to be on the safe side ? Have you used Apple Pay on the commuter system? What is your experience ?
Interesting, I haven't heard any reason for foreign cards not to work (as long as they work in Sweden in general). Personally, we use Google and Apple pay
Thank you for your video! It really has helped me. I was wondering - since I use my phone to pay on the bus and metro, does anyone know what happens if a metro worker comes to check for a ticket? I am new to Stockholm 😄
When they check your ticket, just make sure to present the same device or card you used to enter and they will tap it to their handheld reader. Using the same device or card means no additional cost when they scan it ☺️
@@inStockholm Oh perfect! In the time I asked this, it happened and went smoothly. Thanks again for the videos!😀
Hi, can I just buy a 7 days ticket in the app without needing to scan the physical green card? So, I mean, cab I travel withe the 7 days fare without a card.
No way is that the same dude in the old video, he looks much older!
Thanks a lot, I have been in Sweden for the last 7 months, but yet I didn't know how to use the bus or train, recently my friend took me with her and told me it will be free for me if I carry a baby with me in barnvägen. I have one question, if I'm traveling almost daily without child, and I have no green card and I'm paying directly from bank card, so will the cost be same with the 24hr or 75hr trips by Sl card?
If you travel daily (let's say weekdays), it's 2 trips per day, 5 days out of 7. The price you pay then for an average month (30 days) is 39kr*30*2*5/7=1671kr, compared to the 30 day period ticket of 970kr. So as mentioned in the video, period ticket is the best deal if you do more than 2 trips 2-3 times a week. 24 or 72 hour tickets are good if you make 3-4 trips daily for just a few days.
Hope this helps!
And how it's work the 72h group ticket in the app?
We will need a SL card or not? And to use it on 1 mobile how We pass?
So, the card doesnt have an opinion for you to load balance in and then just tap in and it will deduct the single ticket price? If so it’s just more logical to go with the app/contactless payment.
You can load several single journey tickets on the card, so in a way similar to the "Reskassa" of the old SL Access card ☺️
@@inStockholm ah, so they activate only once you have tapped in?
For example: I bought 30 days SL ticket on their app… first time I activate it when I scan it at the metro gates… few days later I need to travel with metro again, so should I scan the same QR code and the gates will open? (Also if I activated the ticket at the metro gates and I decided to take a bus, do I need to scan that 30 days activated ticket on the bus again?)
If you buy single ticket via credit card how you prove you have bought it if asked?
They beep your card and see the ticket ☺️
Thanks a lot matey!!!@@inStockholm
So, I have a green card left from visiting Stockholm for a day. How do I reuse it on my next trip for single journeys. say, from Arlanda to Tumba or then on a local bus? (The app is not an option as I need receipts for my employer).
My recommendation is to not use the green card unless you are buying a period ticket. You can get receipt from app tickets by registering your email under More -> App settings -> Purchases and receipts, so that shouldn't be any problem. Going to/from Arlanda with the commuter train, you will not be able to use the green card at the moment, as it does not yet support those tickets. For single journeys using your credit card, you can also download receipts from sl.se/biljetter/res-med-betalkort/dina-resor-med-betalkort (sl.se/en/in-english/fares--tickets/contactless-pay-as-you-go/your-journeys-with-contactless-pay-as-you-go/).
Hope this helps!
@@inStockholm wow, thank you, this does help a lot! The app it is then. I really appreciate your help!
wat but what if you don't have a card and want to do everything on your phone/via an app?
App works fine 👍
hello , please let me know where can i buy a 7day ticket in the central station; is there an office (sl office) ;My parent arrive at 11/05/2023 and the app is not convenient for them, thank you in advance
You don't need to go to an office, just find a convenience store with the green flag or the manned booth at the station. Good luck!
If I'm buying ticket for Uppsala universitet so I will buy the zone 1 ticket right?
Second, if I have registered my bank card, then do I have to buy ticket or directly scanning bank card is ok?
Busses in Uppsala are run by UL, not SL. I suggest you check their website.
Please let me know if public transport SL accept cash...Thanks
For buying tickets/cards in the booths or convenience store it should be ok, but in general, people don't use cash in Sweden 😉
The year is 2025; The SL Card rate has gotten so bad that the price is 2000 Sek/200€ a month...
If i travel from ARN to Stockholm by bus 583 and train having the 72h ticket can i use it or do i have to buy the single one?
i have the same question, did you figure it out?
@@Kattt-in1qx No, i was using single tickets. But i think you can use 72h ticket, because there is no special ticket for the train or bus going to or from the airport, both are part of SL. I was traveling by train + bus on one ticket.
@@mcbekon9019 Alright, thank you for the answer! :)
How do you change the app into English?
Do children travel free with an adult paying fare?
If they're under 7 years old
what happened with his hairstyle.....the former one was much cuter oops...... and the blue card the colour prettier than the new green card....