Doug Bayless - 2023 Excellence in Customer Service Award Recipient

The Excellence in Customer Service Award is presented to an individual who goes “above and beyond” in their service to customers in order to define what excellent customer service looks like and recognize those whose contributions may often go unnoticed. The 2023 award recipient is Doug Bayless of California, Kentucky.
Bayless, Control Center Operator at Consolidated Grain & Barge Co.’s Riverside barge-loading facility in Cincinnati, is the primary person responsible for interacting and communicating with farmer customers on a daily basis. He handles quality issues, controlling the operations of the grain handling system, segregating, and maintaining grain quality within the facility. Bayless is a 25-year veteran with CBG, serving at different points of his career in every role at the facility from maintenance to grain grading and scale operations, and barge loading to deck-hand and truck dumping.