ভাতাভোগীদের সেবা প্রদান বিষয়ক কোর্স ২: ভাতাভোগীদের সময় ও সম্মান দেয়া

World Food Programme (WFP) Bangladesh is currently implementing the Vulnerable Women Benefit (VWB) Programme in urban and rural areas, in collaboration with the Ministry of Women and Children Affairs (MoWCA). The VWB Programme’s overall aim is to ensure that the essential needs of these vulnerable women (including food and nutrition needs for themselves and their families) are provided.
Additionally, this Programme is improving the resilience and overall livelihoods of the safety net beneficiaries by enabling the financial ecosystem, mainly through a digital cash transfer programme.
Supported by the Bill and Melinda Gates Foundation (BMGF), in Bangladesh, WFP is working closely with MoWCA to unearth strategies to help achieve a greater and sustainable impact for these women through large-scale Government-to-Person (G2P) payments.
To increase digital financial inclusion among vulnerable women groups and recipients of Social Safety Net Programmes, LightCastle partners have spearheaded the following interventions:
Conducted three-day-long training sessions for DWA Officials
Conducted two day-long sessions for Tottho Apa in Dhaka and Bogura
Formulated Social Behavior Recommendation Guideline
Developed a Digital Financial Literacy Training Module
Created five video content on Digital Financial Literacy
As part of these interventions, day-long sessions for DWA Officials were jointly hosted by the World Food Programme (WFP) and the Department of Women Affairs (DWA), with technical support from LightCastle Partners on the 16th, 20th, and 28th of November.
The primary goal of the sessions was to sensitize DWA officials from 64 districts on how digital financial inclusion can foster poverty alleviation and women’s economic empowerment.
Additionally, the project has successfully organized two Training of Trainer (TOT) sessions for the field-level staff of DWA, known as ‘Tottho Apa’. The primary objective of these sessions is to equip the staff with the necessary skills and knowledge to conduct subsequent training sessions targeting beneficiaries of the Social Safety Net Programme (SSNP).
In addition, a Digital Financial Literacy Training module was developed concurrently with the aim of instructing both the beneficiaries and officials of Tottho Apa, thereby contributing to the improvement of the technical literacy of individuals receiving periodic social safety net payments.
Alongside, two workshops were conducted with private sector and government stakeholders, including Mobile Financial Service providers (MSPs), Banks, Micro Finance Institutions, NGOs, Fintech companies, Ministries such as the Ministry of Social Welfare, Ministry of Finance, the Ministry of Disaster Management and Relief, Microcredit Regulatory Authority, Bangladesh Bank. These sessions focused on how MFS agents and agent banking networks are the first points of contact that can be effectively utilized for ensuring better service delivery to beneficiaries at the ‘last mile’.
Based on these discussions, a Social Behavioral Recommendations (SBR) guideline was formulated which was positively received by representatives from the financial service sector.
Subsequently, the recommendations on social behavior were transformed into e-learning content on digital financial literacy. These AVs have been incorporated into different e-learning platforms and have been made available on RUclips.
Agent Banking and Mobile Financial Services (MFS) play crucial roles in fostering financial inclusion and promoting economic advancement in Bangladesh. These interventions have the potential to enhance the adoption and utilization of digital financial services among vulnerable women.
Additionally, by implementing capacity-building programs like training, women can develop improved financial capabilities and gain empowerment through access to formal financial services. This, in turn, can lead to enhanced economic opportunities, entrepreneurship, and income generation.