My LG fridge isn’t even 18 mos old and already doing this. A) glad I got the extended warranty to repair this POS for the next few years B) will never buy your garbage again.
Same. My fridge is only 17 months and it's already pulling this buty problem is I didn't get the extended warranty: UPDATE: So I got my fridge at best buy but reached out to them directly about this issue online. Surprisingly they came out to my house and shipped the additional part out here as well and took care of it for free. I just hope the new part lasts as long as it should.
same even I am facing the same issue but even after the warranty they are giving me so shitty service. I have been waiting for the part since 2 months now.
@@Don_Masno if you have extended warranty then ask for the replacement I just got that today after doing multiple complaints and coordinating with them daily. It took me a week to get the replacement of the product but I had to pay extra cause I bought an expensive one
Mine is 1.8 years old and i just starting getting this FF error. I just spot to lg and they want to charge for a tech to come out. What part did they fix? Thank you. @rodrigobarba930
This is so frustrating! We bought a LG (model LBNC12231V) in May 2022. Since July this year we keep getting this FF error code every two weeks. We are loosing our food and baby stuff every time. I would not suggest LG TO ANYONE!!! Worst appliance EVER!!!!
Наш предыдущий холодильник lg проработал более 15 лет. Купили новый, дорогой и спустя 2 года эта ошибка. Разморозили, прошло 1 месяц - снова ошибка. Разморозили. Ошибка спустя неделю 😭🤬
same issue here , after 1 year , it started making some noises and now getting FF code , it is only 2 years old. I have everything at home including washer, dryer, TVs , dehumidifier, range oven, microwave , air purifier all LG brand and never had any issues but fridge built quality is not up to standards. 1000 cad food about to waste . Very upset
Hey there Joseph! We want to make sure that you and your LG refrigerator are taken care of, and we'll be more than happy to look into this further with you. Please send us a private message on social media at @LGCanada with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Deja Vu. Had a Northland built-in that had to defrost the auto defrost freezer coil about once a year due to ice build up. Before that, had to go through 3-4 condenser fans before getting one that lasted longer than 6 mo. Sold that house, bought one with a 10-12 yr old Samsung that drained defrost water into the freezer then onto the kitchen floor. Replaced the Samsung with this lovely new self defrosting LG fridge-freezer. 2 1/2 yrs later, FF error code. Is there no longer such a thing as a reliable refrigerator?
For more troubleshooting, you may visit this link: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-an-e-ff-or-e-rf-error-code--20153150964030 If the link does not fix the issue, you may send us a private message at @LGUSSupport on social media. -Charles
Hi, we'd be happy to look into this! Please reach out to us via chat or phone support. More information for these support options can be found here: www.lg.com/us/support/contact. Alternatively, feel free to direct message us on Twitter or private message us on Facebook! Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. ^Chris
@@LGUSASupport Hi, I'm having this issue with the Ff error code and no frost buildup. I reset the fridge twice but the error comes back. The fan works but seemed a little wobbly when restarting. Please advise.
Same here, fridge is only 3 years old. I can’t believe I gave away an 18 year old F&P and got this instead. It’s basically new and it buggered & no one seems interested in repairing these. It’s a $2200.00 throwaway.
Hey LG. I just bought refrigerator side by side door last August 2023 during independence sale. It’s been almost 15 months, I started getting FF error code continuously evening after defrosting by keeping doors wide open for almost 13+ hrs. I hear that “Khat Khat” sound which is more annoying. As I see this above error, why don’t you work on bug of the product? Olden day’s refrigerator used to work perfectly without anything problem, but new refrigerators days passing, the quality has gone.
Hi there. We regret to know about the problems you are experiencing with your LG refrigerator. For assistance with the E FF or E rF error code, please check out this troubleshooting guide: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-an-e-ff-or-e-rf-error-code--20153150964030. If the issue continues, feel free to reach out to us via private message on our social media support channels @LGUSSupport, providing your refrigerator’s model number. We're here to assist you. ^Win
Ours is two years old and we’re having the same issue I unplugged it waited eight or 12 hours turned it back on plugged it in for 20 hours. All I feel is barely cold air in the bottom freezer and 65° in the refrigerator called to have a service tech come out he just informed me I’ve been waiting since Wednesday that parts are on back order.. 2200 dollars two years into it. It doesn’t work I had to put all my food family of five in a small refrigerator in my garage. Thank God for the 25-year-old refrigerator ridiculous and to make it worse. Now it’s Christmas time and nobody even has the part. Life Good… Ha 🤬😡
We're sorry to hear about the issues you're experiencing with your refrigerator. We understand how frustrating it must be to have your food spoil and to be waiting for the necessary parts to be available for repair. We apologize for any inconvenience this has caused, especially during the holiday season. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Mine is literally 2 years old and I just unplugged it 5 mins ago so that it can defrost. These refrigerator cost so much and break down so quick. This is crazy. Damn near brand new
Same problem. Only two years old. Called LG and a minimum of $399 to fix it. Never buying LG again. LG won't stand behind their product for even two years. Tells you something about their sales model.
Hello, Nicole. You're very much welcome. Should you have any other question about your refrigerator, feel free to send us a private message via Facebook or Twitter with a handle @LGUSSupport and we'll be more than happy to assist you further. Thank you!! -Kai
Worst fridge ever purchased guess I'll bring the old American made out of the garage that's been going for 15 years, lg is only 1 year old and I'm getting this
Had my LG fridge installed two days ago.. received the FF error within 8 hours of being plugged in. Very disheartened and upset about this purchase. Tech is apparently coming today… hopefully it can and will be fixed. Didn’t even last a DAY. 😡
Hey there! If your refrigerator is showing the ER(E) FF error code, it means there's an issue with the fan motor in the freezer or refrigerator compartment. Try unplugging the unit or turning off the circuit breaker for about 5 minutes to reset it. If the error is due to ice around the fan, unplug the unit and keep the doors open for a day in summer or three days in winter to melt the ice. If the problem persists, or if you're worried about your food, feel free to send us a private message on social media @LGUSSupport. ^ Diego
@@LGUSASupport repair technician came out. Found that the fan wasn’t plugged in, he tried to install it again. Still won’t work. Was told it will be over a week before the brand new fridge that didn’t even work half a day… will even be attempted to get fixed. So I’m left with no refrigerator in the meantime. Obviously upsetting so I contacted customer support, was told there’s nothing that can be done, can’t expedite the part…and the customer service said LG isn’t legally obligated to compensate for the food that spoiled because of their crappy product failed unless I meet a specific set of criteria for compensation. I am regretting my purchase because no reasonable solution can be made.
We understand the inconvenience you've experienced. We want to help resolve this for you. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC
@@LGUSASupport my refrigerator is still broken, waiting for the repair. BUT found out from Home Depot where I bought the LG refrigerator from that because the issue happened and was reported within the first 48 hours that I was always entitled for a replacement. That I have not received. Only promises of it being fixed, which has yet to occur. LG customer service is the worst. EVERYONE PLEASE CHOOSE SOME OTHER COMPANY TO PURCHASE FROM. LG is NOT on your side as a consumer. I regret this purchase
Hey there. We're sorry to hear about your experience. We want to help resolve this for you. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
Hi, we understand you're experiencing an issue with your fridge and are here to assist! So that we can help resolve this, please contact us via PM on Facebook or DM on Twitter. Our handle for these platforms is @LGUSSupport. We look forward to your message! ^Chris spr.ly/6057u6yj9.
Hey there. We hope our video helped you out with your LG fridge. If you still need help, private message us on social media @LGUSSupport. We're always here for you. ^David
Hi there! If your fridge isn't cooling, but the freezer is, try checking for blocked vents and ensure it's set to the recommended 37 °F for proper airflow. Take a look at the door seals for any damage and make sure clean the condenser regularly. If you're getting an FF error code, check this link for some helpful troubleshooting: shorturl.at/2TH6m. If you need more help, send us a private message on social media @LGUSSupport! We’re here for you! ^ Venus
Hello there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. `Gem
Hi, there. We apologize for the inconvenience you're experiencing with your unit. This error occurs when the freezer fan motor does not operate normally. Given that your refrigerator is only six months old, it should still be under warranty. We'd be happy to help you if you still need further assistance. Please send us a private message through @LGUSSupport on Facebook or X. -Danee
We bought LG fridge freezer last year just after 11 months ff code on display trying everything not work ring LG warranty people and made a appointment told them what's wrong. Engineer comes with no parts next Engineer come after week replace the wrong part 3rd time Engineer comes not even ring the bell and gone (saw him on cctv) rang him he said no point coming in wr have no parts 😮 4th time others (idiot) Engineer comes bring the part but don't know how to change and made the excuse freezer got ice build up you have to wait to defrost. After 8 week still no fridge freezer thanks LG never buy again this shi**@
Hey there. We want to thank you for bringing this up to us. We want to help you get your LG fridge up and running again. We'd like to look into your account and help resolve this quickly. Please private message us on social media @LGUSSupport. We'll be waiting for your message to schedule a technician for you. ^David
LG, your products are seriously flawed. In fact they are complete junk. Mine did this after 18 Months. No leveling, defrosting issues. Just complete junk and unreliable parts. Your internal parts can’t even last 2 years. Do better. Was at Lowe’s the other day and the specialists in appliance don’t even recommend buying your products.
Hi, there. We understand your sentiments regarding your experience with the LG appliance. We really appreciate you taking the time to share your thoughts and perspectives. Feel free to contact us for any queries or assistance. Have a great day! -Zie
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Every 6 months I have defrost it. I've lost so much food. I'm just one person, so if your a family don't choose LG. My father also does HVAC, and he told me it's the worst fridge to purchase. I wish I knew that before I bought it.
Hello, there. We read from your comment that you're having trouble with your unit. We'd like to assist you with this. Please send us a private message on Facebook or Twitter using @LGUSSupport including the model and serial number of your unit. We'll be happy to assist you. Thank you. ^Winie
Thank you very much for taking the time to inform us about your experience. We are truly more than happy to assist you in any way we can, as your satisfaction is our priority. We completely understand the situation you are facing concerning your refrigerator and OLED TV, and we want to ensure that we address your concerns effectively. Please take a moment to send us a private message through our official support page at www.lg.com/us/support on social media platforms so that we can provide you with further assistance tailored to your needs. We genuinely appreciate your cooperation and look forward to helping you resolve this matter. *Josh
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Mine is 3 years old and did it. These refrigerators
My LG fridge isn’t even 18 mos old and already doing this. A) glad I got the extended warranty to repair this POS for the next few years B) will never buy your garbage again.
Same. My fridge is only 17 months and it's already pulling this buty problem is I didn't get the extended warranty:
UPDATE: So I got my fridge at best buy but reached out to them directly about this issue online. Surprisingly they came out to my house and shipped the additional part out here as well and took care of it for free. I just hope the new part lasts as long as it should.
same even I am facing the same issue but even after the warranty they are giving me so shitty service. I have been waiting for the part since 2 months now.
@@Vaibratorr Same problem. Bought 2 years ago.
@@Don_Masno if you have extended warranty then ask for the replacement I just got that today after doing multiple complaints and coordinating with them daily. It took me a week to get the replacement of the product but I had to pay extra cause I bought an expensive one
Mine is 1.8 years old and i just starting getting this FF error. I just spot to lg and they want to charge for a tech to come out. What part did they fix? Thank you. @rodrigobarba930
This is so frustrating! We bought a LG (model LBNC12231V) in May 2022. Since July this year we keep getting this FF error code every two weeks. We are loosing our food and baby stuff every time. I would not suggest LG TO ANYONE!!! Worst appliance EVER!!!!
Наш предыдущий холодильник lg проработал более 15 лет. Купили новый, дорогой и спустя 2 года эта ошибка. Разморозили, прошло 1 месяц - снова ошибка. Разморозили. Ошибка спустя неделю 😭🤬
Same issue.. i ordered it may 2022.. facing the same issue
same issue here , after 1 year , it started making some noises and now getting FF code , it is only 2 years old. I have everything at home including washer, dryer, TVs , dehumidifier, range oven, microwave , air purifier all LG brand and never had any issues but fridge built quality is not up to standards. 1000 cad food about to waste . Very upset
Hey there Joseph! We want to make sure that you and your LG refrigerator are taken care of, and we'll be more than happy to look into this further with you. Please send us a private message on social media at @LGCanada with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Same here…. All kitchen appliances, tvs, washer and dryer all LG. Unreliable appliances
Deja Vu. Had a Northland built-in that had to defrost the auto defrost freezer coil about once a year due to ice build up. Before that, had to go through 3-4 condenser fans before getting one that lasted longer than 6 mo. Sold that house, bought one with a 10-12 yr old Samsung that drained defrost water into the freezer then onto the kitchen floor. Replaced the Samsung with this lovely new self defrosting LG fridge-freezer. 2 1/2 yrs later, FF error code. Is there no longer such a thing as a reliable refrigerator?
For more troubleshooting, you may visit this link: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-an-e-ff-or-e-rf-error-code--20153150964030
If the link does not fix the issue, you may send us a private message at @LGUSSupport on social media. -Charles
What if there's no frost visible in the freezer
Hi, we'd be happy to look into this! Please reach out to us via chat or phone support. More information for these support options can be found here: www.lg.com/us/support/contact. Alternatively, feel free to direct message us on Twitter or private message us on Facebook! Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. ^Chris
@@LGUSASupport Hi, I'm having this issue with the Ff error code and no frost buildup. I reset the fridge twice but the error comes back. The fan works but seemed a little wobbly when restarting. Please advise.
@erikaandrews3843 going through this now. I've been unplugging and restarting to clear the error. Any updates?
Same here, fridge is only 3 years old. I can’t believe I gave away an 18 year old F&P and got this instead. It’s basically new and it buggered & no one seems interested in repairing these. It’s a $2200.00 throwaway.
Hey LG. I just bought refrigerator side by side door last August 2023 during independence sale. It’s been almost 15 months, I started getting FF error code continuously evening after defrosting by keeping doors wide open for almost 13+ hrs. I hear that “Khat Khat” sound which is more annoying. As I see this above error, why don’t you work on bug of the product? Olden day’s refrigerator used to work perfectly without anything problem, but new refrigerators days passing, the quality has gone.
Hi there. We regret to know about the problems you are experiencing with your LG refrigerator. For assistance with the E FF or E rF error code, please check out this troubleshooting guide: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-an-e-ff-or-e-rf-error-code--20153150964030. If the issue continues, feel free to reach out to us via private message on our social media support channels @LGUSSupport, providing your refrigerator’s model number. We're here to assist you. ^Win
Ours is two years old and we’re having the same issue I unplugged it waited eight or 12 hours turned it back on plugged it in for 20 hours. All I feel is barely cold air in the bottom freezer and 65° in the refrigerator called to have a service tech come out he just informed me I’ve been waiting since Wednesday that parts are on back order.. 2200 dollars two years into it. It doesn’t work I had to put all my food family of five in a small refrigerator in my garage. Thank God for the 25-year-old refrigerator ridiculous and to make it worse. Now it’s Christmas time and nobody even has the part. Life Good… Ha 🤬😡
We're sorry to hear about the issues you're experiencing with your refrigerator. We understand how frustrating it must be to have your food spoil and to be waiting for the necessary parts to be available for repair. We apologize for any inconvenience this has caused, especially during the holiday season. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam
Mine is literally 2 years old and I just unplugged it 5 mins ago so that it can defrost. These refrigerator cost so much and break down so quick. This is crazy. Damn near brand new
Same problem. Only two years old. Called LG and a minimum of $399 to fix it. Never buying LG again. LG won't stand behind their product for even two years. Tells you something about their sales model.
THANK YOU
Hello, Nicole. You're very much welcome. Should you have any other question about your refrigerator, feel free to send us a private message via Facebook or Twitter with a handle @LGUSSupport and we'll be more than happy to assist you further. Thank you!! -Kai
Worst fridge ever purchased guess I'll bring the old American made out of the garage that's been going for 15 years, lg is only 1 year old and I'm getting this
Had my LG fridge installed two days ago.. received the FF error within 8 hours of being plugged in. Very disheartened and upset about this purchase. Tech is apparently coming today… hopefully it can and will be fixed. Didn’t even last a DAY. 😡
Hey there! If your refrigerator is showing the ER(E) FF error code, it means there's an issue with the fan motor in the freezer or refrigerator compartment. Try unplugging the unit or turning off the circuit breaker for about 5 minutes to reset it. If the error is due to ice around the fan, unplug the unit and keep the doors open for a day in summer or three days in winter to melt the ice. If the problem persists, or if you're worried about your food, feel free to send us a private message on social media @LGUSSupport. ^ Diego
@@LGUSASupport repair technician came out. Found that the fan wasn’t plugged in, he tried to install it again. Still won’t work. Was told it will be over a week before the brand new fridge that didn’t even work half a day… will even be attempted to get fixed.
So I’m left with no refrigerator in the meantime.
Obviously upsetting so I contacted customer support, was told there’s nothing that can be done, can’t expedite the part…and the customer service said LG isn’t legally obligated to compensate for the food that spoiled because of their crappy product failed unless I meet a specific set of criteria for compensation.
I am regretting my purchase because no reasonable solution can be made.
We understand the inconvenience you've experienced. We want to help resolve this for you. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC
@@LGUSASupport my refrigerator is still broken, waiting for the repair.
BUT found out from Home Depot where I bought the LG refrigerator from that because the issue happened and was reported within the first 48 hours that I was always entitled for a replacement. That I have not received. Only promises of it being fixed, which has yet to occur.
LG customer service is the worst. EVERYONE PLEASE CHOOSE SOME OTHER COMPANY TO PURCHASE FROM. LG is NOT on your side as a consumer.
I regret this purchase
Hey there. We're sorry to hear about your experience. We want to help resolve this for you. Kindly send us a private message on our Facebook and Twitter accounts via @LGUSSupport so we can look into this for you. We'll be happy to assist you. ^Sam
only F is displayed on lg fridge model gl-m472gshm and what it means
Hi, we understand you're experiencing an issue with your fridge and are here to assist! So that we can help resolve this, please contact us via PM on Facebook or DM on Twitter. Our handle for these platforms is @LGUSSupport. We look forward to your message! ^Chris
spr.ly/6057u6yj9.
It’s been 2 years I bought this LG refrigerator and already having FF error. It’s so disheartening having issue so early.
Hey there. We hope our video helped you out with your LG fridge. If you still need help, private message us on social media @LGUSSupport. We're always here for you. ^David
My freezer works fine, but fridge is not getting any air. I tried melting it, but the error always comes back.
Hi there! If your fridge isn't cooling, but the freezer is, try checking for blocked vents and ensure it's set to the recommended 37 °F for proper airflow. Take a look at the door seals for any damage and make sure clean the condenser regularly. If you're getting an FF error code, check this link for some helpful troubleshooting: shorturl.at/2TH6m. If you need more help, send us a private message on social media @LGUSSupport! We’re here for you! ^ Venus
Thank God and you
Hello there! Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. `Gem
Hi, I'm passing by to check up on your case. Do you need any additional help? Thank you. `Gem
Hope you’re doing great. I'm passing by to check up on your case. Do you need any additional help? I’d be happy to assist you in any case. `Gem
$2,000 and 6 months old and mines doing this
Hi, there. We apologize for the inconvenience you're experiencing with your unit. This error occurs when the freezer fan motor does not operate normally. Given that your refrigerator is only six months old, it should still be under warranty. We'd be happy to help you if you still need further assistance. Please send us a private message through @LGUSSupport on Facebook or X. -Danee
We bought LG fridge freezer last year just after 11 months ff code on display trying everything not work ring LG warranty people and made a appointment told them what's wrong. Engineer comes with no parts next Engineer come after week replace the wrong part 3rd time Engineer comes not even ring the bell and gone (saw him on cctv) rang him he said no point coming in wr have no parts 😮 4th time others (idiot) Engineer comes bring the part but don't know how to change and made the excuse freezer got ice build up you have to wait to defrost. After 8 week still no fridge freezer thanks LG never buy again this shi**@
Hey there. We want to thank you for bringing this up to us. We want to help you get your LG fridge up and running again. We'd like to look into your account and help resolve this quickly. Please private message us on social media @LGUSSupport. We'll be waiting for your message to schedule a technician for you. ^David
LG, your products are seriously flawed. In fact they are complete junk. Mine did this after 18
Months. No leveling, defrosting issues. Just complete junk and unreliable parts. Your internal parts can’t even last 2 years. Do better. Was at Lowe’s the other day and the specialists in appliance don’t even recommend buying your products.
Hi, there. We understand your sentiments regarding your experience with the LG appliance. We really appreciate you taking the time to share your thoughts and perspectives. Feel free to contact us for any queries or assistance. Have a great day! -Zie
YOU HAVE TO OPEN THE DOORS TOO. OR Wait 48 hrs.
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^NS
Every 6 months I have defrost it. I've lost so much food. I'm just one person, so if your a family don't choose LG. My father also does HVAC, and he told me it's the worst fridge to purchase. I wish I knew that before I bought it.
Hello, there. We read from your comment that you're having trouble with your unit. We'd like to assist you with this. Please send us a private message on Facebook or Twitter using @LGUSSupport including the model and serial number of your unit. We'll be happy to assist you. Thank you. ^Winie
Your appliances suck, not only my fridge, but one of my 3k oled tvs
Thank you very much for taking the time to inform us about your experience. We are truly more than happy to assist you in any way we can, as your satisfaction is our priority. We completely understand the situation you are facing concerning your refrigerator and OLED TV, and we want to ensure that we address your concerns effectively. Please take a moment to send us a private message through our official support page at www.lg.com/us/support on social media platforms so that we can provide you with further assistance tailored to your needs. We genuinely appreciate your cooperation and look forward to helping you resolve this matter. *Josh