that customer story was crazy 😭 honestly i would not have entertained it after they sent photos since it was a B-grade bag AND it's been used for over a year. I would not do this to a big business, let alone a small one.
Honestly, maybe it was a mistake on my part and I gave them too much room to argue with me. It was very uncomfortable and was a back in forth for over a week… I really wanted to feel like I heard them out and took their issue serious but I also didn’t know how to help them because I wasn’t willing to budge on the “no refunds/exchanges for b-grade” rule… :/
Really rude for someone to buy a discounted defect bag, then complain that it has a defect most likely in the hopes you'd exchange it for a new one. If you stop selling the defect bags in your store, what happens to them? Will you only sell them at conventions which would make sense because then people see exactly what they're getting? I can't imagine just throwing them out. 😱
I consider throwing the product out like some big companies do. I do not like this idea because I was always really happy that selling my defect bags would reduce waste while also being a good deal to some people but honestly… I have been thinking about this a lot lately and I don’t really see other alternatives. I don’t want my business or reputation being damaged over something silly like a discounted one year old bag tbh… :/ I would not sell them at conventions either. Triples the amount of bags I have to keep track of: A-Grade, B-Grade, C-Grade in different colors and sizes… I don’t have the space or time to do this at a convention.
I say keep selling the defected items even if you have to sell them for a little more. Like you said it prevents waste and it’s still at a discounted price someone can get. As someone who has to miss out on things due to limited funds I know it can be really sad missing out on products but these items are a want not a need and it’s not fair that you miss out because of the lowered price. There are people out there willing to pay any price if they really want it. I doubt that customer was recommending your shop to others and just wanted to say that to make you feel bad. I hope you will continue to give your defected items a home but if not I totally understand!
Thank you for your feedback! I still haven’t come to a decision yet but I’m not throwing anything out at the moment. The whole waste aspect definitely bothers me the most and I would like to prevent that from happening
Will never get why customers complain about stuff in a somehow rude manner and expect to be treated like kings/queens - don't think any shop owner should feel obligated to response to emails like that tbh. Also love me a good manga talk! I think my alltime fav mangas will always be Pandora Hearts, Soul Eater and Shugo Chara - in general old-school magical girl manga hit the spot c:
All customers are equal and I want to make sure that I give them the feeling that their issues is being taken serious… I do however need to admit, it’s not my favorite type of interaction and it takes a lot of time out of my day :/ I still have Shugo Chara and Pandora Hearts lying around! Such classics
Your story reminded me of another small business artist I watched recently. This poor girl from the UK was being harassed by this customer and went back and forth so many times in email and social media posts. The customer was defaming her on social media and it was just awful. Sounds like the toughest part of being a small business owner.
That sounds awful. I luckily have never encountered anything to this degree and I hopefully won’t ever encounter this type of slander. The wildest thing that has happened to me was somebody telling me “You’re a dumb b*tch” because her package didn’t arrive and it was returned to us and I reached out to ask if I should resend it to her. Customer interactions can definitely be tricky. I always try my best but I know, no matter what, you won’t be able to do right by everyone. It’s also a learning process and I remember making a lot of mistakes when I just started out too. I have a lot of respect for people who do customer service as their job. It’s really tough sometimes.
im sorry that customer had the audacity unfortunately their are people out there that will try to take advantage of businesses big or small so im glad you stood your groud!!
I honestly do believe I couldn’t do right by them (besides giving in maybe). I hope they find another shop that aligns with their values and quality standards. I just don’t want to have an interaction like this again because it stressed me the f out 😭
Whoo French bunsement dweller here ! (i still don't see my pin on your map ToT) I really like your vidéos, they're really fun to watch (the doggo is always the peak moment of course :3c ) I have a big shoulder bag, and it's my main bag, i love it. Yes it shows usage but honestly it's great quality and i'm not complaining (had several compliment about it in the street) ! I can't understand the audacity of some people to ask for replacement of a product.
I PUT AT LEAST A PIN INTO PARIS ; A ; We definitely have a lot of French customers, so I need to check bigger cities again and add them (French city names confuse me tho)! French is big so I should definitely add a few more pins ❤️
I think that customer was so incredibly rude to demand a refund! I think it's important to share stories like this with your potential clients so they're aware that you can't be fooled by people like that, but also I can understand why you would not want to sell these items anymore if it causes troubles like that. It sounds so frustrating :(
germany 🙌und zum thema B-Grade: lass dich deshalb nicht runter ziehen, es wird leider immer leute geben die versuchen andere auszunutzen 😕ich finde die option der B und C Grades super, gerade für eben Leute die nicht unbedingt das Geld haben, aber trotzdem so eine süße Tasche haben wollen 😊Ich selbst bin auch immer mal wieder noch am überlegen ob ich mir nicht noch eine 3. Tasche als B-Grade hole solang es sie noch gibt xD aber dann kommt wieder die Frage, wozu noch eine 3.? 🥲
Haha ich versteh das. Man brauch auch keine 3 Taschen 😂 ich freu mich immer das ich alle habe aber wäre das nicht mein Job, wüsste ich auch nicht wohin damit! Und vielleicht kommen ja nochmal neue 👀👀👀
@@thebunbunshop ja brauchen eigentlich echt nicht... aber ich will 😂 aber wenn ich das so höre mit eventuell neue warte ich vielleicht doch lieber 👀 so eine dunkel lilane zb. Wäre ja auch mega 😍 und bis da was neues kommt sind meine 3 die ich zuhause hab auch gut genug abgenutzt damit ich neue kaufen kann 😭🤣
Tut mir leid, dass dich die Situation mit der Kundin so belastet! Das würde mir nicht anders gehen.. I am thinking about what could be done when it comes to avoiding the bad incident.. It was very generous of you to try to help the customer despite your rule of no refunds for B-grade items! The only other thing besides such a rule that could perhaps help, could be to add a time frame for refunds. Or limiting refunds to the tags being attached or not! When you shop at a clothing brand, you can’t return the item when the tag has been removed, to avoid people returning things that have been used by them. Another thing as I mentioned could be the time frame of the purchase. I recall from my retail job back in the day, that customers could only return items if they still had the tag AND if the purchase wasn’t longer than three months ago. So it kind of works like warranty. In case that could help to avoid discussions with people and you do not have something like a warranty, perhaps it’s worth to experiment with it ❤
Thank you! We do have all these measures in place. We do offer a 2 weeks exchange/refund as per German law and then offer another 4 weeks exchange for products that have been in use. Within the 2 weeks timeframe, items must be returned in unused and original conditions as of our terms of service.
Wow, I can’t believe some people would buy a defect discounted bag and complain and expect an exchange 🙄🤦🏽♀️. I think if you decide to sell defect bags, make sure it’s clearly known that the bag is sold “as is”, no returns, no exchanges, absolutely no exceptions. If they don’t want to take the risk, they can buy a A grade bag at full price. Im sorry you had a bad experience.
No, shoulder bags will be discontinued when they sell out. We do however still sell the Mini Bag in the same color way and you can just purchase the bunny charm separately.
Feel so bad for you that you had to deal with that customer. Guess at some point you have to deal with ... not so ... nice... people and ignore them at a certain point of time. Ehhhh, ... there were lots of questions. First: I'm from germany, NRW. :D Second, favorite -old- manga: Ehhhm... Death Note, Fruits basket and Love Hina. :'D other than that: See you next week. :'D At least I will see you. :'D
LOVE HINA!!!!!!!! YES! Omg one of my favorites and one of the first manga (besides ranma 1/2 and oh! My goddess) I collected! I was definitely too young to see this many naked women in a manga 😂❤️
@@thebunbunshop RIGHT!? xD Unfortunatley I had my 5 minutes long time ago and thought "I'm too old for mangas, that's childish, I'm an adult now, I don't need them anymore" and threw all away. :( I'm still very very sad I don't have love hina anymore. :(
@@sepulcrumoh noooo this hurts my heart but as you can hear from my story, I made the same mistake. I’m still mad at myself for giving up on so many of my mangas BUT I’m also too stubborn to buy them all again now. I’M AN ADULT AND I HAVE BILLS TO PAY (they have also gotten crazy expensive over the past 15 years!)
@@thebunbunshop Yep, as I heard you sold 2/3 of your collection I was like "WHYYYY" and then I remembered "oh..... Ups... I did nearly the same..." xD Very expensive.... When did it start that mangas cost more than 5 Euros!? o.O
I'm sorry, but if someone has been using a bag for over a year it is only natural that it will show some wear and tear. I find it incredibly rude that the customer even had the gall to come to you and try to get a new bag, even try to pressure you into exchanging it by saying they won't be able to recommend you and they're waiting for the other to "fall apart". Ò_Ó Entitled much.
They did say they didn’t use it “as much” and didn’t understand where the damage was coming from. I sadly do not know how much the bag was or wasn’t used in that one year… they did however say, that they then wanted to try to repair it themselves, as they didn’t consider our interaction to have a “positive outcome” and when they tried to repair it, they noticed that the damage was way worse than initially expected and the bag was basically falling apart (I never got pictures for this. So I can neither confirm or deny this.) I always want people to have a nice experience in my shop and I’m willing to find solutions for my customers, within reason. But I had to stand my ground on this one, since it was a defect item that was purchased a year ago.
@@thebunbunshop Who knows what they call "not much" and as you said yourself... you never got any confirmation or proof the bag was truly in as bad a shape as they said. U_U
I do not understand how such customers have no understanding for normal wear and tear. Just because you sold the item a year ago does not mean you are still responsible for it. Of course that doesn't apply to all products but this is an item that's supposed to be worn and such tiny damages are to be expected.
Just state it clearly in your policies that there are no exchanges for Defective items, as they buy the item as it. I only do exchanges within 30 days of purchase. I had a customer once as well waiting for over a year to complain. I told them nicely that I am sorry, that I can't do anything about it, since the return window has closed. I hope this helps.
Du könntest auch ganz klar in die Beschreibung sowie AGB's schreiben, dass die B-Waren anfälliger für weitere Schäden sind und Du somit nicht garantieren kannst, dass diese so gut halten, wie die "richtigen" Taschen. Und somit keine Rückerstattung oder einen Tausch für die Ware leisten kannst (außer bei ganz schlimmen Fällen, wenn ersichtlich ist, dass es ein Herstellungsfehler war?) Yu Gi Oh Fullmetal Alchemist die Stadt, in der es mich nicht gibt - (Erased)
“Da es sich bei Mängelware per Definition um einen fehlerhaften Artikel handelt, bieten wir keine Rückerstattungen an”. Das ist unsere Beschreibung. Das ist nachvollziehbar und ausreichend. Ich wüsste nicht, was ich der Beschreibung noch hinzufügen könnte? “Wenn eine Tasche getragen wird, kann diese dreckig werden. Wenn eine Tasche benutzt wird, kann diese “Nutzungsspuren” aufweisen. Wenn eine Tasche im Regen draußen ist, wird sie danach nass sein”. Ich könnte 100 Seiten AGBs schreiben und wenn jemand kleinlich genug ist, wird er trotzdem etwas finden.
@@thebunbunshop Da hast Du Recht. Das kenne ich nur zu gut. Meine Mutter hat Ihr Gewerbe vor 18 Jahren angemeldet, um darin vollzeit tätig zu sein. Wer einen Grund finden möchte findet einen. Aber dann ist der Kunde auch nicht der richtige für einen. Um so schöner, dass Du so viele liebevolle Menschen um Dich herum hast (denke nur an die letzte Convention zurück)
@@by_alice_entropie das hast du sehr schön gesagt! Ich wünsche dem Kunden auch absolut nichts Schlechtes. Ich hoffe, sie werden jemanden finden der ihre Werte und Qualitätsansprüche vertritt! Ich glaube, ich war einfach nicht der richtige Shop und obwohl ich mich bemüht habe, haben wir keinen gemeinsamen Nenner finden können. Und alles gute für deine Mama! Was eine Power Frau, wenn sie das schon seit 18 Jahren macht! Richtig stark!
I'm sorry but that customer was completely unreasonable and I do not believe their claims of having never used the bag. I own dozens of bags and not a single one has ever shown that amount of wear and tear while it hangs/sits unused. I am absolutely sure they were trying to manipulate/scam you out of a free replacement for damage they caused themselves (if someone was not using their bag in secret). You did nothing to warrant that interaction.
I don’t want to think the worst of people and they did say they used it but not very much and it was mostly a decoration item. At the end of the day it’s just super sad how this interaction played out, as I never have had anyone be upset about ordering a B-grade bag that started showing signs of damage over such a long period of time. They said if the damage would have been there right away, they would have been okay with that but they were not okay with the damage showing after one year… which I admittedly had a hard time understanding the reasoning for.
omg I can't believe you like Gantz! It's also one of my favourite manga series ever!
YEEEEEES!!!! It’s honestly so good and the environmental and character art is just A M A Z I N G! ❤️
that customer story was crazy 😭 honestly i would not have entertained it after they sent photos since it was a B-grade bag AND it's been used for over a year. I would not do this to a big business, let alone a small one.
Honestly, maybe it was a mistake on my part and I gave them too much room to argue with me. It was very uncomfortable and was a back in forth for over a week… I really wanted to feel like I heard them out and took their issue serious but I also didn’t know how to help them because I wasn’t willing to budge on the “no refunds/exchanges for b-grade” rule… :/
Really rude for someone to buy a discounted defect bag, then complain that it has a defect most likely in the hopes you'd exchange it for a new one. If you stop selling the defect bags in your store, what happens to them? Will you only sell them at conventions which would make sense because then people see exactly what they're getting? I can't imagine just throwing them out. 😱
I consider throwing the product out like some big companies do. I do not like this idea because I was always really happy that selling my defect bags would reduce waste while also being a good deal to some people but honestly… I have been thinking about this a lot lately and I don’t really see other alternatives. I don’t want my business or reputation being damaged over something silly like a discounted one year old bag tbh… :/
I would not sell them at conventions either. Triples the amount of bags I have to keep track of: A-Grade, B-Grade, C-Grade in different colors and sizes… I don’t have the space or time to do this at a convention.
I say keep selling the defected items even if you have to sell them for a little more. Like you said it prevents waste and it’s still at a discounted price someone can get. As someone who has to miss out on things due to limited funds I know it can be really sad missing out on products but these items are a want not a need and it’s not fair that you miss out because of the lowered price. There are people out there willing to pay any price if they really want it. I doubt that customer was recommending your shop to others and just wanted to say that to make you feel bad. I hope you will continue to give your defected items a home but if not I totally understand!
Thank you for your feedback! I still haven’t come to a decision yet but I’m not throwing anything out at the moment. The whole waste aspect definitely bothers me the most and I would like to prevent that from happening
Will never get why customers complain about stuff in a somehow rude manner and expect to be treated like kings/queens - don't think any shop owner should feel obligated to response to emails like that tbh.
Also love me a good manga talk! I think my alltime fav mangas will always be Pandora Hearts, Soul Eater and Shugo Chara - in general old-school magical girl manga hit the spot c:
All customers are equal and I want to make sure that I give them the feeling that their issues is being taken serious… I do however need to admit, it’s not my favorite type of interaction and it takes a lot of time out of my day :/
I still have Shugo Chara and Pandora Hearts lying around! Such classics
OMG your bags are soooo
Cute!!!!!❤
Let’s goooo! 🎉🐰
How were you so early? 👀
Your story reminded me of another small business artist I watched recently. This poor girl from the UK was being harassed by this customer and went back and forth so many times in email and social media posts. The customer was defaming her on social media and it was just awful. Sounds like the toughest part of being a small business owner.
That sounds awful. I luckily have never encountered anything to this degree and I hopefully won’t ever encounter this type of slander.
The wildest thing that has happened to me was somebody telling me “You’re a dumb b*tch” because her package didn’t arrive and it was returned to us and I reached out to ask if I should resend it to her.
Customer interactions can definitely be tricky. I always try my best but I know, no matter what, you won’t be able to do right by everyone. It’s also a learning process and I remember making a lot of mistakes when I just started out too.
I have a lot of respect for people who do customer service as their job. It’s really tough sometimes.
I would buy defects because I know how to restore and repair bags. It's quite a useful skill for people that own a lot of bags.
❤
❤
im sorry that customer had the audacity unfortunately their are people out there that will try to take advantage of businesses big or small so im glad you stood your groud!!
I honestly do believe I couldn’t do right by them (besides giving in maybe). I hope they find another shop that aligns with their values and quality standards.
I just don’t want to have an interaction like this again because it stressed me the f out 😭
Whoo French bunsement dweller here ! (i still don't see my pin on your map ToT)
I really like your vidéos, they're really fun to watch (the doggo is always the peak moment of course :3c )
I have a big shoulder bag, and it's my main bag, i love it. Yes it shows usage but honestly it's great quality and i'm not complaining (had several compliment about it in the street) !
I can't understand the audacity of some people to ask for replacement of a product.
I PUT AT LEAST A PIN INTO PARIS ; A ; We definitely have a lot of French customers, so I need to check bigger cities again and add them (French city names confuse me tho)! French is big so I should definitely add a few more pins ❤️
I think that customer was so incredibly rude to demand a refund! I think it's important to share stories like this with your potential clients so they're aware that you can't be fooled by people like that, but also I can understand why you would not want to sell these items anymore if it causes troubles like that. It sounds so frustrating :(
germany 🙌und zum thema B-Grade: lass dich deshalb nicht runter ziehen, es wird leider immer leute geben die versuchen andere auszunutzen 😕ich finde die option der B und C Grades super, gerade für eben Leute die nicht unbedingt das Geld haben, aber trotzdem so eine süße Tasche haben wollen 😊Ich selbst bin auch immer mal wieder noch am überlegen ob ich mir nicht noch eine 3. Tasche als B-Grade hole solang es sie noch gibt xD aber dann kommt wieder die Frage, wozu noch eine 3.? 🥲
Haha ich versteh das. Man brauch auch keine 3 Taschen 😂 ich freu mich immer das ich alle habe aber wäre das nicht mein Job, wüsste ich auch nicht wohin damit! Und vielleicht kommen ja nochmal neue 👀👀👀
@@thebunbunshop ja brauchen eigentlich echt nicht... aber ich will 😂 aber wenn ich das so höre mit eventuell neue warte ich vielleicht doch lieber 👀 so eine dunkel lilane zb. Wäre ja auch mega 😍 und bis da was neues kommt sind meine 3 die ich zuhause hab auch gut genug abgenutzt damit ich neue kaufen kann 😭🤣
@@Shana12000haha ich finde das süß wie du dir das schon zurecht gelegt hast, warum eine neue Taschen vielleicht doch eine gute Idee ist ❤
@@thebunbunshop ich debattiere ja auch schon seit monaten 😂 ich hab halt nur schon 2 große und eine kleine zuhause 🙈😭
my favorite manga is spy x family!
Tut mir leid, dass dich die Situation mit der Kundin so belastet! Das würde mir nicht anders gehen..
I am thinking about what could be done when it comes to avoiding the bad incident.. It was very generous of you to try to help the customer despite your rule of no refunds for B-grade items! The only other thing besides such a rule that could perhaps help, could be to add a time frame for refunds. Or limiting refunds to the tags being attached or not! When you shop at a clothing brand, you can’t return the item when the tag has been removed, to avoid people returning things that have been used by them. Another thing as I mentioned could be the time frame of the purchase. I recall from my retail job back in the day, that customers could only return items if they still had the tag AND if the purchase wasn’t longer than three months ago. So it kind of works like warranty. In case that could help to avoid discussions with people and you do not have something like a warranty, perhaps it’s worth to experiment with it ❤
Thank you! We do have all these measures in place.
We do offer a 2 weeks exchange/refund as per German law and then offer another 4 weeks exchange for products that have been in use.
Within the 2 weeks timeframe, items must be returned in unused and original conditions as of our terms of service.
Wow, I can’t believe some people would buy a defect discounted bag and complain and expect an exchange 🙄🤦🏽♀️.
I think if you decide to sell defect bags, make sure it’s clearly known that the bag is sold “as is”, no returns, no exchanges, absolutely no exceptions. If they don’t want to take the risk, they can buy a A grade bag at full price.
Im sorry you had a bad experience.
Will the other big backs be coming back to store? A Friend of mine would really want the Bunny one, but it is already Sold Out D:
No, shoulder bags will be discontinued when they sell out. We do however still sell the Mini Bag in the same color way and you can just purchase the bunny charm separately.
@@thebunbunshop bummer, then i'm gonna get that other one before it is out, but thank you for the fast answer :)
Denmark
you are so meticulous and good
Feel so bad for you that you had to deal with that customer. Guess at some point you have to deal with ... not so ... nice... people and ignore them at a certain point of time.
Ehhhh, ... there were lots of questions. First: I'm from germany, NRW. :D
Second, favorite -old- manga: Ehhhm... Death Note, Fruits basket and Love Hina. :'D
other than that: See you next week. :'D At least I will see you. :'D
LOVE HINA!!!!!!!! YES! Omg one of my favorites and one of the first manga (besides ranma 1/2 and oh! My goddess) I collected! I was definitely too young to see this many naked women in a manga 😂❤️
@@thebunbunshop RIGHT!? xD
Unfortunatley I had my 5 minutes long time ago and thought "I'm too old for mangas, that's childish, I'm an adult now, I don't need them anymore" and threw all away. :( I'm still very very sad I don't have love hina anymore. :(
@@sepulcrumoh noooo this hurts my heart but as you can hear from my story, I made the same mistake. I’m still mad at myself for giving up on so many of my mangas BUT I’m also too stubborn to buy them all again now. I’M AN ADULT AND I HAVE BILLS TO PAY (they have also gotten crazy expensive over the past 15 years!)
@@thebunbunshop Yep, as I heard you sold 2/3 of your collection I was like "WHYYYY" and then I remembered "oh..... Ups... I did nearly the same..." xD
Very expensive.... When did it start that mangas cost more than 5 Euros!? o.O
Maybe you could do giveaways with the b-grade items instead of throwing them out 🤔
That could be a fun idea! But I still have like 20. That would be a lot of giveaways haha 😂
I'm sorry, but if someone has been using a bag for over a year it is only natural that it will show some wear and tear. I find it incredibly rude that the customer even had the gall to come to you and try to get a new bag, even try to pressure you into exchanging it by saying they won't be able to recommend you and they're waiting for the other to "fall apart". Ò_Ó Entitled much.
They did say they didn’t use it “as much” and didn’t understand where the damage was coming from. I sadly do not know how much the bag was or wasn’t used in that one year… they did however say, that they then wanted to try to repair it themselves, as they didn’t consider our interaction to have a “positive outcome” and when they tried to repair it, they noticed that the damage was way worse than initially expected and the bag was basically falling apart (I never got pictures for this. So I can neither confirm or deny this.)
I always want people to have a nice experience in my shop and I’m willing to find solutions for my customers, within reason.
But I had to stand my ground on this one, since it was a defect item that was purchased a year ago.
@@thebunbunshop Who knows what they call "not much" and as you said yourself... you never got any confirmation or proof the bag was truly in as bad a shape as they said. U_U
I do not understand how such customers have no understanding for normal wear and tear. Just because you sold the item a year ago does not mean you are still responsible for it. Of course that doesn't apply to all products but this is an item that's supposed to be worn and such tiny damages are to be expected.
Just state it clearly in your policies that there are no exchanges for Defective items, as they buy the item as it. I only do exchanges within 30 days of purchase. I had a customer once as well waiting for over a year to complain. I told them nicely that I am sorry, that I can't do anything about it, since the return window has closed. I hope this helps.
Obviously that’s stated in the product listing and my policies but that didn’t stop them from trying lol
@@thebunbunshop Just wanted to make sure, I've seen some small business owners that overlook having policies. Sorry they were a pain in the butt.
@@snowblossomstudio haha no problem at all and yes, better safe then sorry ❤️
Du könntest auch ganz klar in die Beschreibung sowie AGB's schreiben, dass die B-Waren anfälliger für weitere Schäden sind und Du somit nicht garantieren kannst, dass diese so gut halten, wie die "richtigen" Taschen. Und somit keine Rückerstattung oder einen Tausch für die Ware leisten kannst (außer bei ganz schlimmen Fällen, wenn ersichtlich ist, dass es ein Herstellungsfehler war?)
Yu Gi Oh
Fullmetal Alchemist
die Stadt, in der es mich nicht gibt - (Erased)
“Da es sich bei Mängelware per Definition um einen fehlerhaften Artikel handelt, bieten wir keine Rückerstattungen an”. Das ist unsere Beschreibung. Das ist nachvollziehbar und ausreichend.
Ich wüsste nicht, was ich der Beschreibung noch hinzufügen könnte? “Wenn eine Tasche getragen wird, kann diese dreckig werden. Wenn eine Tasche benutzt wird, kann diese “Nutzungsspuren” aufweisen. Wenn eine Tasche im Regen draußen ist, wird sie danach nass sein”.
Ich könnte 100 Seiten AGBs schreiben und wenn jemand kleinlich genug ist, wird er trotzdem etwas finden.
@@thebunbunshop Da hast Du Recht. Das kenne ich nur zu gut. Meine Mutter hat Ihr Gewerbe vor 18 Jahren angemeldet, um darin vollzeit tätig zu sein.
Wer einen Grund finden möchte findet einen.
Aber dann ist der Kunde auch nicht der richtige für einen. Um so schöner, dass Du so viele liebevolle Menschen um Dich herum hast (denke nur an die letzte Convention zurück)
@@by_alice_entropie das hast du sehr schön gesagt! Ich wünsche dem Kunden auch absolut nichts Schlechtes. Ich hoffe, sie werden jemanden finden der ihre Werte und Qualitätsansprüche vertritt! Ich glaube, ich war einfach nicht der richtige Shop und obwohl ich mich bemüht habe, haben wir keinen gemeinsamen Nenner finden können.
Und alles gute für deine Mama! Was eine Power Frau, wenn sie das schon seit 18 Jahren macht! Richtig stark!
I'm sorry but that customer was completely unreasonable and I do not believe their claims of having never used the bag. I own dozens of bags and not a single one has ever shown that amount of wear and tear while it hangs/sits unused. I am absolutely sure they were trying to manipulate/scam you out of a free replacement for damage they caused themselves (if someone was not using their bag in secret).
You did nothing to warrant that interaction.
I don’t want to think the worst of people and they did say they used it but not very much and it was mostly a decoration item.
At the end of the day it’s just super sad how this interaction played out, as I never have had anyone be upset about ordering a B-grade bag that started showing signs of damage over such a long period of time.
They said if the damage would have been there right away, they would have been okay with that but they were not okay with the damage showing after one year… which I admittedly had a hard time understanding the reasoning for.