Good Customer Service Story - Phenix Rods
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- Опубликовано: 12 сен 2024
- A few weeks back I picked up a new Phenix M1 Baitcasting rod from Phenix Rods at the International Sportsman's Expo. I was excited to test it out so I went out and tossed it a bit. During the process of testing it out the Guide on the tip of the rod popped off.
Dealing with the folks at Phenix was really easy and they took great care of me. I'm excited to keep using my Phenix Rods for quite some time. Check out Phenix here: www.phenixrods....
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Phenix M1
Great story and outcome for both you and the company! Most companies should realize that the most important thing is standing behind their product and great customer service. This is a great example of how you retain as well as gain a faithful customer base and future faith in your product . Great customer service goes a long way. Cool beans.
Cool of you to shout out a company like that.
I had one of those rare issues with a Vortex scope during a hunting trip and they offered to **Send a replacement scope** to my location and have it mounted if needed. I called after the trip though so that was not needed. They did send a new scope and paid for shipping of the broke one. ABSOLUTELY ZERO hassles, no hoops to jump through. And that's why I own Vortex binos, scope, range finder and spotter.
As far as a store supporting many companies; REI is hard to beat as well.
Keep up the great work bro.
Critical Customs Yeah REI is great as far as customer service and Vortex is amazing. Thanks for mentioning those and for the support bud.
Had something similar happen with my M1, after about the 40th cast it snapped the top 6” off. Turners where I bought it exchanged it with no issues. I love the rod but really hesitant to purchase another.
Hey Chris that company is awesome they are great people.
I just picked up my very first Phenix rod today. I got a black diamond 8ft and paired it with a Shimano Saragosa SW8000hg. Im glad I found your video it gives me a good feeling that if i have a problem with my rod i will be taken care off. I cant wait to try it out and if it goes well i will definitely look into their fresh water rods for bass and trout.
good thing you had it on video!!
I have built a couple rods with Phenix blanks. I have a BFS rod with the Mirage blank and a SUPER lightweight rod using the K2 714 blank. It came in at 2.6oz. The blanks are really nice quality.
Yeah their rods are nice that is for sure. Thanks for watching!
I have a Phenix Feather rod too. I am impressed. Mine a 7'3 x heavy X-fast FTX series but it looks like a heavy and it is very light. I haven't had to deal with customer service yet but I heard good things about them so far.
Yeah brah I'm going through a similar situation. I have 6 phenix rods but just 💚 the Maxim. Caught tons of fish since I've had it. So I'm just catching stripers left & right, I'm 20mins in on my 8th 23+ inches & my reel set gets loose. When I try to tighten it, its just keeps spinning long story short I sent a warranty email & get a response the next day. They gave me the warranty claim, said to send the rod in. Just about 1hr ago I get a call from them, informed me that they received my rod & is under warranty & that a brand NEW 1 wil be sent out tomorrow 😀. I'm glad to see a company valuing their customers.. Tight lines 🎣 So yeah I'll be adding many more Phenix Rods in my collection.
thanks great man love people like that makes everyones life easier
Yes it does, thanks for watching!
I just picked up a Phenix feather super light Vince is a great guy 👍
Yeah I've chatted with Vince a few times and he helped me out with that rod tip issue.
Best rods on the market for sure! Plus that warranty program is unrivaled
I have the Recon Elite H rod and I love it. It's not a H compared to some other companies rods, but it's perfect for texas rigged creature baits. I want to to get a ML M1 for top water, and this video helped me make the decision to go ahead and get more from Phenix. Thanks Chris🐟👊
Glad it helped!
Nothing quite like a company that stands behind their product. My father and I fix hot tubs and offer our customers 30 days labor warranty and manufacturers warranty on replacement parts. I've seen the old man "eat" bills that legit could have been billed because they were days or even a couple weeks outside those guidelines. Just because of exactly what you said. These kind of actions make me want to be a lifelong customer. Good stuff!
So true John, good customer service sets companies apart. Sounds like you and your father have that thought down as well. Thanks for watching!
Thanks for that insight, I have an m1 already and didn’t know how smooth they would handle problems if something happened. Im also getting a new abyss In the next couple days. You earned a subscription and like.
Hey Chris! Thanks for the info. Sadly I have more experiences where I was forced to pull out the big guns with customer service and support people so it's nice to hear when good happens even when it's not to me.
Yeah that happens. I've had some poor experiences too, that's kind of why I felt like making this video to point out when a company had great service. Thanks for watching bud!
Out West with Chris well I checked them out. A little pricey for my wallet but because of you now at least I can recommend them to someone else :). Thanks again!
Havent owned a phenix yet but ive heard nothing but good things and im sure their rods will be on my boat and trips soon.
Well I haven’t had any luck at all with phenix customer service. I bought 3 brand new phenix feathers and the little ring above the reel seat came loose and slides up an down. Probably an easy fix but when u pay 160 bucks for a rod and it’s defective before u even get to use it. I emailed them twice with no reply. I also broke my feather spinning rod on the first trip out during a hook set. Took it back and got a st. Croix. Don’t get me wrong the rods are amazingly light and awesome looking but the customer service sux
I'm actually shopping for a couple new rods right now, so this video came at just the right time. I've never spent that much on a rod either, but your story makes me think Phenix is worth considering...thanks!
I used the Phenix M1 today and I was really impressed. I'm not gonna tell you go buy one right now but if you did I wouldn't think you were crazy. Thanks for watching!
I use to be a shimano fan boy and bought shimano only. I switched over to Phenix about 5 years ago and I never looked at shimano the same again.
Their rods are well built with the exception of a few that slip through as you can see...
But they are by far the best customer service rod manufacturer out there. and their rods are super sensitive...
Caught a 42" forked Thresher shark with my 7.5ft MH Recon2....never was concerned with the rod not performing...
Cloud9 I agree, the rods that I have have been awesome to use, very sensitive and performed very well. pleased with the purchase.
Thanks for the info. I purchased a Phoenix elixir 2 weeks ago. I go get ready for my fishing trip when I find out my rod tip is broke 😡not one cast was casted. I hope phoenix takes care of me. Thanks agin for the video.
It actually didn’t break, tip top guides are just glued on. I can see why you thought it was a big deal tho. I build rods so that’s why I know it wasn’t an issue. You basically got two rods for one 😂
I had a good experience with battlbox, I received the shelter making box and the Smith tender maker was missing. So I got in touch with battlbox and immediately I received one in the mail, no questions asked.
BattlBox has great customer service. I had a shipment with a defective item and a missing item. They shipped them both priority mail and I had them a few days after reaching out to them.
Having worked in Customer Service I can say Your attitude goes a long way in determining your outcome. Great that they stood by product. I felt with LAPD Gear and had them send me item that did not fit as advertised. I sent it back and got refund but return shipping was more than I paid. Someone else returned for me not knowing actual cost. But still that was not cool. Like intro to video. So people know it's not a slam video. Seals are beasts
Those seals are impeding on my fishing grounds, those damn things are like 40 miles away from the SF Bay.
Customer service makes or breaks a company in my opinion.
Chris sounds like to me you just experienced some of my everyday luck. but with me, if something could go wrong it will. But I'm glad they took good care of you and it's cool that they have great customer service.
Yeah I feel pretty pleased with the whole experiance and won't hesitate to buy another rod from them again. Thanks for watching!
Love it when people spread the word on companies that take care of their customers ! Ive been fishing Phenix M1's for a couple of seasons and extremely pleased. I did have an issue with one rod....walked into Fishermans Warehouse in Manteca where i bought it, they got Vince Borges ( Phenix rod rep) on the phone and i walked out moments later with a new rod. No fuss, no muss, and no bs "replacement" charge. Kudos to Tim and crew at Fishermans Warehouse, Vince and Phenix Rods ! Old school customer service will get my loyalty and $ evertime.
Agree 100%, cool that your situation worked out as well... I doubt that the two of us are random and that most folks with legit concerns get taken care of promptly. Thanks for watching!
Such an easy fix though.. Vince us amazing the whole company is amazing.. don't think twice about buying their rods
I'll probably pick up another sometime in the future.
I love Phenix rods, I know they can be fragile but like Uncle Ben said “with great weight savings comes fragility” it’s just the nature of the beast when it comes to fishing rods. Don’t high stick or overload your rod on the cast and they will last for a very long time.
Good deal. Nice they took care of ya.
Yeah they went above and beyond in my opinion. Thanks for watching man!
I bought UL Elexir on 5/25/2021 and the rod broke when I caught 6 lbs Lasen trout. I called the customer service told the story how it broke, customer service told the manager will contact me. I own 2 UL Phenix Mirage & Elexir. Hopefully, they will replace it with the new rod cause I spent $230 for a defective one.
I’m looking for a minijig rod. Which would you recommend between the elixir and mirage?
What was the outcome? Something similar happened to me and I don't have a receipt so am a little concerned since I paid a lot for it.
I just got mine and I'm very happy. Pulled hogs the next day my first time out!
Nice man!
I normally use my rifle for hogs here in Texas but what the heck, I'll give the rod a try!😂
@@steffensamlal1854 I want to do that from a chopper with 556....8)
wow! I have 1 Phenix rod, a recon elite, but really wish i would have researched better. I would have landed on the M1. Now who knows when I'll be able to afford an M1. Lucky (or unlucky?) you on being an owner of two M1s. I usually dread having to talk to customer service reps for most companies, but now, thanks to your video, I wouldn't mind speaking with Phenix shall something ever happen to my Phenix. On that thought, anyone here in the socal area looking to trade their M1 for a recon elite? lol tight lines!
Yeah this Phenix Rep is a good guy.
great customer service story!
I know, I was surprised by how well it went, thanks for watching!
Same thing happened to me on my 1st phenix rod. Phenix m1 swimbait. I ended up just paying a local guy to repair it. I have 3 other phenix rods now that i havent had any issues with.
I'm thinking about picking more up but I'm kinda getting hooked on a local custom rod company... something about spending $175 on a custom rod made by a local guy you know is easier than spending the same amount in a store.
Out West with Chris yeah buying local is better. Idk any rod builders in my area that are affordable. Much cheaper here in socal since all the big brands have offices here
Phenix got some great some of the best rods to me and there local about 45minutes east of my home I own a older Phenix boron 8'0 light action but my mission is to own some newer stuff like a nice baitcasting rod nice spinning rod and a newer trout jigging rod
Yep, I am loving my M1's, they are so nice. Thanks for watching!
Out West with Chris that's my next one I just picked up a brand new Phenix elixir 7'0
That's all I use, best rods👍🏼
I'm still liking mine! Thanks for watching!
good for you!!!! you got a brand new rod too. l am thinking about a phoenix rod too.
They are very nice, if I had a bunch of money laying around I'd buy a few more.
Super glue that top guide and your golden
Awesome!!
I love their rods
Got my munchpak in. Unboxing soon.
Sweet! I'll be sure to watch it!
I think I'll buy one. haha. seriously been thinking about the feather series.
Those Feather series rods look pretty nice.
Do it! I have two. And i like them. My mh 1-3 oz took down a 5lb bonito in the jetty and flipped it no problem. The other fisherman said i would break the rod by high sticking them.
I had broke the tip off my mirage (my fault) they were more then happy to give me an entire new rod it was a $50.00 fee, but for me I feel that it was my mistake clearly but no they gave me a brand new one for $50.00 bucks
I also had a handle on one of my m1 rods come unglued after two hard seasons I am a bit rough with my equipment and I took this rod in and they handed me a new one no questions asked.
Since then I have expanded my collection of trout rods from them as well as a few poles I use in the ocean
I can't say enough good things about them and I can't say enough good things about there customer service!
Customer service is what separates most companies now a days. It's no coincidence that companies with solid CS have more repeat business.
Almost same thing happened to my new ultra light phenix rod, mine (brand new, never had a fish on it yet) was just laying in my back seat! It’s been Triple digits here in Bakersfield and Fresno area, maybe had something to do with it? But just found the tip bent at right angle (absolutely no car door contact) bought it at Turners hopefully I can get my money back or at least a replacement.?
Turner's might direct you to the Phenix rep for the area or straight to the company. I'd like to think they will work with you on it. The heat could have been a factor, might have messed with the glue.
Out West with Chris Thanks Chris , funny thing Today I drove to the company in Belflower and was walking back to my car, with a new rod tip in less than 5min! I’m a also now a customer for life! Awesome customer service!
thanks for this video! ik what to do now just broke mine!
Thanks for watching!
that's tossing ,not even casting , i just bought the Phenix elixir
For anything sold in the state, there should be 1 year warranty .
Of course your situation is different , its brand new ....
But either way i bought the stupid elixir on impulse while waiting for my okuma guide select pro in the mail...... good luck sir. I'm glad to see you had happy ending
If you know anything about building rods you’d know the tip just needed glued on. It didn’t break. It just came off.
So are you saying people shouldn't care about something like this? Just let it slide and fix it on their own? I mean if I spend $150+ on a fishing rod I'd hope the damn guides were glued well. If you build and sell rods I sure hope you give a damn about your glue jobs. Just saying.
Out West with Chris I love it, I completely understand what your saying, I would be pissed.
I'm guessing I just don't know! But, what do you gain from using a 100.00+ rod vs. a cheaper Big5, Dicks, etc. rod that is on sale for say 50.00? I have many rods all of them less than 75.00 w/ the reel. never once have I had a issue! (except not catching a fish lol) but if the fish are like OMG is that a Zebco, I don't wanna eat that fish anyway! please educate me!
I totally hear what you are saying. A lot of it has to do with the feel, comfort, and responsiveness of the rods. I've had some inexpensive rods (still do and still use them) that I've got a ton of fish with but the more expensive rods tend to be a tad bit more comfortable, feel a little better, and are more responsive. I used that Phenix M1 today and I was actually really impressed with its cast-ability (way better than I had expected) and how responsive it was. I could feel my jig bumping into structure and as crazy as it sounds I could tell the difference in the type of structure the jig was hitting, not something I could do with my off the shelf Bass Pro brand rod that I still use. That same off the shelf rod gets you 95% of the way there, the high dollar rods are that extra 5% that revolves around feel and responsiveness for the most part. I hope that answered your question and honestly when I see the pricetags on some of these rods I just scratch my head as well. Thanks for watching.
I agree with Chris...It comes down to responsiveness of a rod and how it feels. The more expensive rods have a crisp feel that enables you to feel everything that touches the lure...the hook sets are better as well...
when a rod is light, responsive, and well balanced...you can fish all day and not get as tired....an expensive rod tends to disappear in your hands...not literately but you get where I'm going with this...:) I run a Phenix ultra mbx also...that rod is amazing...
Cloud9 no doubt, after getting used to the Phenix M1 I can tell what my lure us hitting under water by the "feel" of the rod, whether it is grass, weeds, rocks, or branches... pretty cool!
same thing happen to me too, but I know how repair rods so I just did it myself
zakkrick cool, thanks for watching.