Great Video Dana!! Right after you explained the FCGS benefits and you asked him if he had any questions and if he liked what he just heard, and he said Yes, why didn't you follow up with the question , "What about you just heard did you like or did you like the most?" Also if he answered that then ask "and how do you think that would benefit your wife or grandson?" Was it because he was so stand-offish?
They are a non profit because its members don’t pay for their service. It’s a free program that comes with a Lincoln policy. You also can’t get it without a policy with us
Hi, just out of curiosity when it comes down to outbound calls how come you guys still say "Just to let you know this call is monitored and recorded? Do you think it will sound a little salesy for an outbound call?
Setting the expectations up front is important. A daily morning meeting followed by scheduled 1-1’s to talk about what’s working and what’s not working. Also providing both positive reinforcement with constructive criticism is key.
You are such a great teacher!
Love all the bullet points and comparisons between you and competitors (slam dunk)....
Appreciate that, thanks!
Excellent session ❤
Learn to overcome lot of objection 😊
Fantastic!
so glad you helped him,he would have scared a lot of agents off
100% agree
Another chapter in a master class! Outstanding and selfless.
Thank you
Great job Dana! Incredible listening skills and knowledge!
WOW! Sheer mastery! Truly I N S P I R I N G!!
Thank you 😎
Great Video Dana!! Right after you explained the FCGS benefits and you asked him if he had any questions and if he liked what he just heard, and he said Yes, why didn't you follow up with the question , "What about you just heard did you like or did you like the most?" Also if he answered that then ask "and how do you think that would benefit your wife or grandson?" Was it because he was so stand-offish?
@@Dante00721 this video is over a year old so I have no idea what was going through my mind
Anotha one 🔥dj Khaled voice
Thank you for sharing your experience, thoughts and skills. ❤😊
You are a PRO at telesales 😊
Appreciate it, thanks!
Great call!
Great information!
I am just curious, what makes the FCGS a nonprofit? And what is the benefit behind framing it this way?
They are a non profit because its members don’t pay for their service. It’s a free program that comes with a Lincoln policy. You also can’t get it without a policy with us
@@finalexpensetelesales ohh I see, we have something similar to FCGS with my carrier as well. Thank you for clarifying. You are a blessing! 🫶🏼
my Dad is 83...he says "whatever" all the time! 😅
Whatever 😵💫
Great selling...not only the customer on the phone but I'm sure many youtube viewers also being sold on Lincoln Heritage.
Hi, just out of curiosity when it comes down to outbound calls how come you guys still say "Just to let you know this call is monitored and recorded? Do you think it will sound a little salesy for an outbound call?
Because we have to for compliance purposes. Our calls are both monitored and recorded so by law they have to say it.
Great video
Thanks!
Masterful!
Thank you
Do you offer coaching for those who are not a part of your agency?
I’m sorry I don’t. I would recommend looking into NEPQ for sales coaching.
I would like to join but you don't offer it in my state.
@@finalexpensetelesalesdo you sell a script because I would buy from you
Are you guys a captive agency?
Yes, but only because we provide unlimited free leads and live transfers.
Calming the lion using listen skills and in his case timing to insert the credibility portion of the script was important.
The "Yeah Whatever" would of got me out the game. 😤🤬
Happens every day! Send them my way please
Deep 🙉
That’s not true though about colonial the 9.99 policies are mostly guaranteed issue policies sold by the unit
Yes you are correct!
🔥 💎 🔥Tremendous. How do you suggest providing adequate coaching without it feeling like micromanaging the agent?
Setting the expectations up front is important. A daily morning meeting followed by scheduled 1-1’s to talk about what’s working and what’s not working. Also providing both positive reinforcement with constructive criticism is key.