smart #1 - Tutorial system activation and sign in

Welcome!
If this is your first time using your smart #1 vehicle, this tutorial is designed specifically for you. Here, you will gain a clear understanding of how to log in and connect your smart account to your car. By following the step-by-step instructions provided in this tutorial, you will be able to seamlessly establish the connection between your smart account and your vehicle, unlocking a range of personalized features and functionalities.
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[@thorstenschroeer5523]

What do I need to do if I have a 2nd driver with seperate iphone who wants to see on the app also charging status and wants to control heating upfront etc from his own iphone when I am gone with mine. This is not about the Profiles for seating setups or connectivity to connect another phone only with the car.

[@richardbarrett375]

I have ordered a #1 Premium. Looking into home chargers. I have been advised that continuous charging with a ‘granny cable’ is not advisable. Also advised that full charging and full emptying regularly is not advisable. Is it possible to set the car to say charge only 60% and at a pre selected time or will I need a smart charger, wall box?

[@smart]

Hello, @richardbarrett375! Thank you for reaching out. You can always stop the charging in many ways (even by the phone!). A charging box from ABB can be purchased together with the vehicle or afterwards​. More details can be found in the charging videos on our channel. Remember that you always can send us questions at [e-mail]. We hope you enjoy your #1 Premium! ❤️

[@krizndzone]

Are you able to watch like films in this big centre console?

[@craigrussell18]

What WiFi connection to you select?

[@Smash_Hulk]

Do we need to sign in every time to keep the settings? Currently every time when we lock and unlock, Navigation data gets cleared. Do we need to login always? Will that work?

[@smart]

Hello, make sure to contact your Customer Engagement Center the moment you experience problems with your smart #1 or #3! We're already standing by to help at "[e-mail]". Please, contact us with the details. 🙂

[@GGBASSAN57]

Hello,
Since I've had the Smart #1 Brabus I've never managed to connect the Smart application to the car. Indeed, when I open the Smart application "I have the button Activate my car)" and so normally scan the QR code of the car. Unfortunately, I tried to reset several times to follow each step, and step 4. The "connect" button appears as activated (without showing me the QRCode, just a green logo as already activated) even though we received it brand new (it's now 9 months old, and it's still a really good car, but the fact that every day we have to go through the choice of languages and reset the settings as if the car had just come from the factory really spoils the fun. Despite several reminders to the Mercedes-Smart Kroelly (France) dealer, the problem is still there. Do you know how to solve this problem? Thank you in advance for your help.

[@rafab2347]

I’m
Having the exact issue, has yours been resolved, if not can someone help

[@smart]

Hello, make sure to contact your Customer Engagement Center the moment you experience problems with your smart #1 or #3! We're already standing by to help at [e-mail]. 🙂

[@francisdoom7026]

Having exactly the same problem ... The app could no longer connect to the car. Support advised me to do a reset, but now I can not activate ...

[@itoshi]

Hi from Spain
We just bought a second hand #1 premium. I have restored the vehicle to factory but I do not see the qr to activate, only the log in. Any suggestions? thanks

[@smart]

Hello, @itoshi! Thanks for reaching out. Try to turn on the online services and make sure the car has 4G network. If it still doesn't help, please reach out to the Spanish support by phone [phone]) or email ([e-mail]) so that we can assist you.

[@rossp87]

Can you turn off the animals and child like display?

[@christophecagny3786]

Connection lost between iPhone and car How to relaunch activation in thé car ? Thanks

[@CHICAOyt56]

Did you have any answer for your question?
Thanks

[@smart]

Make sure to contact your Customer Engagement Center the moment you experience problems with your smart #1 or #3! We're already standing by to help. 🙂

[@charlottedemey]

Is it correct that the app is not available in all countries?

[@rayp.451]

'Promosm' 🌹