enjoyed the presentation, and how you covered different examples of ways it can be shown. Maybe you could do a follow up as to how to find all the touch points and journey steps and feedback while in a workshop (or some research needed before)
The journey with loops / branches makes sense, but how do you format the notes against each touchpoint - thinking, feeling etc (as this is easier to do in a table format)?
Hello Richard - thank you so much for watching. Yes it can be easier to do in table format I agree, the loops and branches can work well when it’s done in a sort of mind map style. I think it’s about picking the ones that work best for you, also experimenting a bit. Hope that helps and apologies for the being slow coming back, I’ve only just spotted your question.
This is one of the best videos on CJM I've ever seen.
Thank you so much!
Thank you very much indeed Intracerebrally I really appreciate it
Agree!
enjoyed the presentation, and how you covered different examples of ways it can be shown. Maybe you could do a follow up as to how to find all the touch points and journey steps and feedback while in a workshop (or some research needed before)
Thank you very much for your feedback and your great suggestion - hugely appreciated
You give very useful explanation! Thank you!
Thank you very much for watching, and for your feedback ✨
well done and thank you for the informations :)
Thank you very much for watching and commenting greatly appreciated 🙏
Amazing and insightful video!
It would be great if you can share all the links.
Thank you very much indeed -all the links are in here: bigbangpartnership.co.uk/customer-journey-mapping/
The journey with loops / branches makes sense, but how do you format the notes against each touchpoint - thinking, feeling etc (as this is easier to do in a table format)?
Hello Richard - thank you so much for watching. Yes it can be easier to do in table format I agree, the loops and branches can work well when it’s done in a sort of mind map style. I think it’s about picking the ones that work best for you, also experimenting a bit. Hope that helps and apologies for the being slow coming back, I’ve only just spotted your question.