How to Facilitate a Customer Journey Mapping Workshop

Are you looking to enhance your organization's understanding of the customer perspective and provide a better customer experience? If yes, then a customer journey mapping workshop is just what you need.
Join me in this week's live show where I will guide you through the fundamentals of customer journey mapping, share how to facilitate a successful workshop, and create insightful before-and-after customer journey maps.
Here's what I’ll cover:
• What is Customer Journey Mapping and why it's invaluable for all types of businesses
• Key steps to creating an effective Customer Journey Map
• Examples of successful Customer Journey Maps
• Preparation for your Customer Journey Mapping Workshop
• Co-creating a Customer Journey Map with real customers
• Customer Journey Mapping Workshop agenda and activities
• Validating your new Customer Journey
• Examples of Customer Journey Mapping software tools
• Useful references and resources
•
Whether you're watching live or on replay, feel free to share your questions, comments, and ideas. I'll respond to each one of them.
Don't miss this opportunity to enhance your organization's customer experience and become even more customer-centric.
See you there! 😊
#customerexperience #customerjourneymapping #serviceinnovation #facilitation #customercentricity

[@richardrogersdesigns2683]

The journey with loops / branches makes sense, but how do you format the notes against each touchpoint - thinking, feeling etc (as this is easier to do in a table format)?

[@checo7464]

This was a great explanation of customer journey maps. But I was expecting instructions on how to fill out the map because of the title of the video. Hope you feel like creating a follow up video using actual footage from a real world facilitation, Dr. Jo

[@mariafernandez5221]

Agree. the prompting questions to generate the map would be helpful!

[@Tata-banana]

You give very useful explanation! Thank you!

[@Drjonorth]

Thank you very much for watching, and for your feedback ✨

[@TristanBailey]

enjoyed the presentation, and how you covered different examples of ways it can be shown. Maybe you could do a follow up as to how to find all the touch points and journey steps and feedback while in a workshop (or some research needed before)

[@Drjonorth]

Thank you very much for your feedback and your great suggestion - hugely appreciated

[@intracerebrally]

This is one of the best videos on CJM I've ever seen.
Thank you so much!

[@Drjonorth]

Thank you very much indeed Intracerebrally I really appreciate it

[@mariafernandez5221]

Agree!

[@sukrampalang7464]

well done and thank you for the informations :)

[@Drjonorth]

Thank you very much for watching and commenting greatly appreciated 🙏

[@deepk82]

Amazing and insightful video!
It would be great if you can share all the links.

[@Drjonorth]

Thank you very much indeed -all the links are in here: bigbangpartnership.co.uk/customer-journey-mapping/