Just FYI - you MUST install BOTH cartridges. At first I was just trying to replace the black and leaving the color empty. It kept giving me this error until I saw a comment below that said yes, you must install both. Even the stupid Canon website doesn't say that. But now mine works. Hope this helps!
After cleaning both cartridge and you still have the same error more likely one of the cartridges has dried out I would recommend replacing both cartridges
im having the same problem, my cartridges are only about 6-7 months old but I havent used it for 3-4 months and now says to insert the black cartridge correctly, but my cartridges are clean, I dont really fancy spending £30 on 1 cartridge and it still do the same error
I do all the steps on this video and gives me the same error? UPDATE: THE PROBLEM WAS FIXED. I ASKED GOOGLE WHAT TO DO AND LET ME KNOW TO PRESS AND HOLD DOWN THE STOP BUTTON FOR 5 SECONDS TO DISACTIVATE THE "INK MALFUNCTION" STATUS. IT WORKED! :)
I just picked up a used one and its giving me the 168A error code. This used printer only came with a color cartridge but not a black cartridge. Do I need to have and install BOTH cartridges for this to work? I cant seem to get around it. Both needed??
@@susanhurst3292 I got the ink cartridge that was missing. I haven't been able to install and move this process forward yet. I will get it done this week and let you know if this was the wall I needed to break through. I'm hoping this is it.
Got it work when i boguht both inks.. one original and the other is not. Then the printer said that the inks were empty, but i solved it by ptessing the cancel button for few seconds
I'm sorry I didn't point that out, it is a common mistake and probably the first thing to be checked. Thank you very much for sharing. Glad you got it figured out.
@@elleon_pro , I think toner cartridges were mixed meaning that a color printer will have 4 cartridges and somehow one or few were put into wrong slot.
@@303electronics Thanks.. that's not my problem because i have only two slots and the ink is adaptable for just 1 slot. I have MX495. Thanks for your answer!
Hi. I'm not sure, but do not think so. I know HP printers with dual ink cartridge system allow to function with color cartridge, but not sure about black only. Doubt it.
@@Garyallen55 So I for sure need BOTH cartridges to get past this 168A error code? I only have color and pressing the stop button 5 seconds also wont work. Both are needed to work huh?
@@303electronics I actually fixed It. The arm where the printer cartridges were held was stuck. The issue was someone put in the color cartridge in wrong so it couldn't move. I ended up taking the printer apart and pulling it out (i tried to reposition it from what was visible but the angle was wierd. ) It's working now at least I got the scanner part and errors to go away. I haven't tried printing anything
From what I understand, the cartridge carrier does not slide over to the middle after you open the door? If that's the case, check the sensor tab for the door, it may be broken or jammed and therefore, is not sending the command to the printer that the door is open. You can first try opening the door, make sure printer is on, and tap on the printer's front area to see if the tab for the door sensor releases. Let me know how that goes. Thanks.
In this printer, you can try manually moving the carriage unit that hold ink to. Unplug the printer, move the ink carriage to the center, remove ink, shine light into printer to see if t anything is out of place or if there is jammed paper or other object. If all is good, close the cartridge door, turn on the printer and then install ink cartridge. One at a time.
![How To Fix Printing/Wi-Fi Problems for Canon Pixma and Maxify Printers [June 2022]](/img/1.gif)
Just FYI - you MUST install BOTH cartridges. At first I was just trying to replace the black and leaving the color empty. It kept giving me this error until I saw a comment below that said yes, you must install both. Even the stupid Canon website doesn't say that. But now mine works. Hope this helps!
Thank you , you helped me
issue that i was having thanks!
Wow, thank you. You saved me a trip to Best Buy
Great to hear! Thank you for the feedback.
I’m laughing, after a couple minutes of tonkering this actually worked
That's awesome!
Is it because I only have one cartridge?
Yes!!!!!!!!!
After cleaning both cartridge and you still have the same error more likely one of the cartridges has dried out I would recommend replacing both cartridges
Thank you!!!
Is necesary both toners? i'm have only the black toner
Thanks bro
Do you need to install both cartridges?
Yes!!!!!!!!!!!
جيد جدا والله يعطيك العافيه اخوي ❤❤❤❤❤
I appreciate your kindness. Have a great day!
Make sure you have color and black ink cartridge installed was my solution, it won’t work if you have only one. Which is stupid…
ii did all the steps and still no luck maybe cause im missing the other carriages?
i think it's the issue i have only 1 ink and i got the same error.
Worked after started watching this video 🤪
That's great! Thanks for sharing!
Mine says this but the cartridges are all the way on the left and I can’t get to then
im having the same problem, my cartridges are only about 6-7 months old but I havent used it for 3-4 months and now says to insert the black cartridge correctly, but my cartridges are clean, I dont really fancy spending £30 on 1 cartridge and it still do the same error
Remove the cartridge, turn printer off then on, clean the contacts area om the cartridge and insert cartridge back into printer. That may help.
I do all the steps on this video and gives me the same error?
UPDATE:
THE PROBLEM WAS FIXED. I ASKED GOOGLE WHAT TO DO AND LET ME KNOW TO PRESS AND HOLD DOWN THE STOP BUTTON FOR 5 SECONDS TO DISACTIVATE THE "INK MALFUNCTION" STATUS. IT WORKED! :)
One of the cartridges is bad or the connections on the pinter have tape or ink blocking the connection.
Thanks for sharing!
holding and pressing the stop button worked for me too..
Luci Anna C.D.S. thank you so much for the update! after watching so many videos your tip helped me and my problem is fix 👍🏼
@@campanitabonita69 I'm glad I could share the solution I found , also took me a long time to find out, I'm happy to hear it also worked for you! 👍
I just picked up a used one and its giving me the 168A error code. This used printer only came with a color cartridge but not a black cartridge. Do I need to have and install BOTH cartridges for this to work? I cant seem to get around it. Both needed??
I'm having this issue now! Nobody have said anything, I google, even, read instructions still not working!
@@susanhurst3292 I got the ink cartridge that was missing. I haven't been able to install and move this process forward yet. I will get it done this week and let you know if this was the wall I needed to break through. I'm hoping this is it.
@@MrStevenLee ok, thank you
I have canon E 4570 printer which have problem of support code 5050 . Please give solution
Both cartridges have to be installed!!
This is what actually helped me
So lame.. it was hard enough to find this black ink that WASN’T “XL”
OMG! I bought only black :/
Got it work when i boguht both inks.. one original and the other is not. Then the printer said that the inks were empty, but i solved it by ptessing the cancel button for few seconds
The answer i searched high and low for.
Watched this video like 20 times until I realized my black and color inks were mixed up
I'm sorry I didn't point that out, it is a common mistake and probably the first thing to be checked. Thank you very much for sharing. Glad you got it figured out.
Mixed? in which way?
@@elleon_pro , I think toner cartridges were mixed meaning that a color printer will have 4 cartridges and somehow one or few were put into wrong slot.
@@303electronics Thanks.. that's not my problem because i have only two slots and the ink is adaptable for just 1 slot. I have MX495. Thanks for your answer!
Thank you very much, it works on my canon e480 ❤💙💜💚
I only have the black one, it is necessary that I have both cartridges
Will it work with only one blk ink cartridge??
Hi. I'm not sure, but do not think so. I know HP printers with dual ink cartridge system allow to function with color cartridge, but not sure about black only. Doubt it.
@@303electronics ok yeah I have the canon tr4500.. And was trying with just the blk ink.. Still getting the 168a error
Looks like imma have to get the color as well
My bad.. It only works with both cartilages
@@Garyallen55 So I for sure need BOTH cartridges to get past this 168A error code?
I only have color and pressing the stop button 5 seconds also wont work.
Both are needed to work huh?
i cant get the arm to slide over ant suggestions?
Hello. Which arm is in the way?
@@303electronics I actually fixed It. The arm where the printer cartridges were held was stuck. The issue was someone put in the color cartridge in wrong so it couldn't move. I ended up taking the printer apart and pulling it out (i tried to reposition it from what was visible but the angle was wierd. ) It's working now at least I got the scanner part and errors to go away. I haven't tried printing anything
But, why is that both cartridges are not in the middle but in the right part
From what I understand, the cartridge carrier does not slide over to the middle after you open the door? If that's the case, check the sensor tab for the door, it may be broken or jammed and therefore, is not sending the command to the printer that the door is open. You can first try opening the door, make sure printer is on, and tap on the printer's front area to see if the tab for the door sensor releases. Let me know how that goes. Thanks.
What if the ink cartridge is to the right and won’t move
In this printer, you can try manually moving the carriage unit that hold ink to. Unplug the printer, move the ink carriage to the center, remove ink, shine light into printer to see if t anything is out of place or if there is jammed paper or other object. If all is good, close the cartridge door, turn on the printer and then install ink cartridge. One at a time.
I just broke my because pf this
I'm sorry to hear that. How,though???
@@303electronics because it kept saying this after i put it in correctly. So i banged on it really hard and it shut off 😂
@@elimitchell6147 ouch. LOL.