Shrinkage Calculation (In Hindi) MIS| WFM|

[@Ssonasharma5948]

Good vedio

[@ragav6867]

can you make a video to include SLA in FTE calculation or for rostering for call center. To be specific, how required agents calculation would change when we have different SLA targets for different LOB's

[@dharmendrakumarsingh8361]

Please sir RTM Report ki koyi video ho to use bhi upload karo

[@Shivk6633]

Good knowledge

[@wfmmorebyid1356]

Thanks for your valuable input

[@deepakchauhan4974]

request you to also provide the excel workbook, so that we can practice on that , this will really help us out to buid our confidence bhai

[@gunjangyansagar4571]

Thanks sir,

[@SandeepKumar-mh5yv]

Hi Can U pls explain how to calculate and match shift with Punch Time In & Out. When Punch In & Out is given in single column only and staff have night shifts also. So how match date 📅

[@sbisth9999]

Please upload adherence related videos

[@rahulmandal3230]

Hi, can you pls recommend from where to do WFM course in delhi/online.

[@wfmmorebyid1356]

Thanks for your valuable input, please connect on mail
[e-mail]

[@sbisth9999]

What is 1 means here (1 - Available/Roster count) In office shrinkage calculation. 1 means ? (1hr or anything else)

[@wfmmorebyid1356]

1 means 100%

[@sbisth9999]

@@wfmmorebyid1356 thanks for your prompt response 👍

[@Amit-iq9lr]

Total Shrinkage 31 ...total days 140 as per your formula... It should be 1-31/140.....but it doesn't match your answer