Patients Association & BBK complaints webinar

This event aimed to answers some basic questions about complaining about care you have received and not been happy with. Solicitors Chris James and Josh Hughes from law firm Bolt Burdon Kemp joined our Chief Executive Rachel Power and they talked about:
The NHS complaints process, including its limitations
Described how to get the most out of making a complaint
Explained the distinction between poor service and a claim in negligence.