Hi! We note your feedback which will be shared with our dedicated team. If you require any additional assistance from our end, please feel free to contact us anytime. -Adi
I got that tomorrow 🥰🥰and i loved that katana very much , like i loved the sound, I have a experience to share 😁, it's gaming one so... company is providing low latency on beast mode , i didn't read that manual and started using buds and i feel bad at 1st it has latency like hell , after knowing that it has BEAST MODE for gaming with low latency i got satisfied 🤪🤪🤪 In my whole class everyone loved these one ... ❤❤❤ I have one more thing to say plz release that silicon tip one , cause at 1st want that , these one are good but in some ears it doesn't get comfortable After all i got a good and funny experience Thank you for reading 🥰🥰🥰🥰🥰🥰 Thank you ⛵
@@boAt-lifestyle i purchased this on 15th Jan after using few times I heard the buzzing/hissing sound in it I reset many times but not solved the problem what to do ....?
Hi, we regret the inconvenience caused to you. Kindly share the platform from where you purchased the device via info@imaginemarketingindia.com so that we can assist you further. -Sam
Hi, I really liked the case design and all the cool features, but I just want to know if it will be available as an in-ear design too?? Just because it doesn't have in-ear buds, I'm feeling hesitant to purchase it.
Thank you for your suggestion. We are always looking for better ways to serve our customers and appreciate it when we hear valuable feedback for improvement. Please stay tuned for more updates.
My katana blade case button is not working i cant hear the sound while opening nor the lights are turning on while pressing the button . But when i open the case only blue lights flash for few sec and then turns off please help how to turn back sound on
Hi! We are sorry to hear about the inconvenience. We request you to kindly reset your product once by following the steps here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. If the issue still persists, kindly raise a complaint here - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
@@boAt-lifestyle hi adi , thank you for replying and trying to help me. But the problem was something else like related to battery . I charged the case for 4 hrs and it was ok the sound was coming and the all the lights were working . The products is amazing would recommend to everyone 👍
It almost 5 days i am using the air birds i bought this from Amazon and Birds are working good but the case not working that great RGB light are not working and sound of katana has been not working properly if i charge them the RGB glowing and blinking in a weird pattern i have a 10 day replacement policy i going to replace this and waiting for new one i like this product but it has some work to do
Hi Yuvi, we appreciate your inquiry. Could you please clarify whether you are referring to the charging case lights or the Airdopes light and allow us to assist you in a better way.
Hi, that's great. We hope you are enjoying our product. Please feel free to connect with us in case you need any assistance via mail - info@imaginemarketingindia.com or you can also write back to us. - Dia
I have purchased Immortal Katana blade 4-5 months back...but suddenly the case is not charging properly and the slider is also stucking somewhere while I open the case. I had also cleaned them properly but still facing the same issue. And the case doesn't get charged even if I charged them for nearly 2 hours, I had punched from Amazon but don't know how to solve this issue!!? Can someone guide me how Can i claim warranty as I also have a extended 1 year warranty on the product??
Hi! We regret to learn of your situation. To facilitate the most effective resolution, we kindly request that you provide us with your purchase date and the platform from which you made the purchase. This information will enable us to assist you more efficiently. Thank you for your cooperation. -Sid
On DOUBLE CLICKING the button a colour stays fixed for a couple of seconds and then returns to random It actually looks COOL. First it was red then changed to green randomly. Is there a particular way to fix that???
Hi, thank you for reaching out. Please share the video of the issue you are facing at info@imaginemarketingindia.com, so that our team can look into this.
@@boAt-lifestyle it's NOT an issue. I think it's an unintentional feature which I am not able to figure out as to how it works. It looks very good though. But I'll detail it there with a video. Thank you.
Hi Jaya, you can check the details of the charging from the manual link here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111 Please feel free to contact us anytime if you need any further assistance from our end.
Hi Jaya, we regret the inconvenience caused. Kindly share your concern details with us via mail at info@imaginemarketingindia.com including the date and the platform from where you have purchased so that we can assist you further.
Just wanted to ask that on the website its showing that this product is engravable but on opening the product no such option is visible so what should be done?
Hi Mohsinamin! While the case is on charging, RGB LED will be in breathing mode. When the case gets fully charged, the charging case automatically switches off. For more details, you can explore here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. Please feel free to contact us anytime if you require any additional assistance from our end. -Adi
Heyy , I had a complaint regarding the build quality of this earbuds . Previously the earbuds which I owned fell a dozen of times but it never broke and barely and scratches but the immortal Katana blade just fell from my bed once and now the upper slider is snapped and it's broken now. Now I am having issues in disconnecting the buds as the lid is split open and I can't even charge it . Could you help me with a solution 🙏 How do i get it repaired?
Hi Saman! We regret any inconvenience caused. Unfortunately, we are unable to assist you in this case as any physical damage to the product is not covered under warranty, resulting in the warranty being voided. We apologize for any inconvenience this may have caused. We will definitely let our product team know about this. Please feel free to contact us for any further assistance.- Sid
@boAt-lifestyle my buds are not providing any sound in both side and reset it nore than 3 tines and still no improvement buds are above 90% and case is blinking red and i charged it and nit used much still have no sound also they were working fine till evening and at night they suddenly shutted the sound
Hi, the product is not integrated with the app yet as such you are getting the option. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hi Harsh! The red LED on the earbuds will remain solid, while the RGB LED on the case will blink for 10 seconds, indicating that it is in charging mode. For more details, you can check here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
my case top became loose and came off what should i do the sliding part of the case is what im talking about it came off and now i don't know how to fix it
Hi Ramesh! Regrettably, you cannot modify the sound settings at the moment of Immortal Katana blade since the device has not been integrated into the hearables app yet. Nevertheless, our team is working on incorporating some devices. Please stay connected for updates. If you need further assistance, feel free to reach out to us at any time. -Adi
Hi Sourav, you can turn off the case light from the bottom which is on the back side of the charging case. Please feel free to contact us anytime if you need any further assistance from our end.
Hi boAthead, we are here to help you. Please note that the case will take up to 2 hours to full charge. Please feel free to reach out to us if you need any further assistance. We are here to help you.
Hi Siddardh, we regret to inform you that as per the product feature, the blinking blue light can't be turned off - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Please feel free to connect with us in case you need any further assistance.
Hello, kindly note that if the battery level of your device charging case is below 30 percent, the red lights will begin to blink - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Please feel free to connect with us in case you need any further assistance.
While charging only blue light is appearing and I'm not getting that the case is charging or not and while removing the charger only blue light is appearing and the RGB lights are not blinking. PLS HELP ....
Hi Rahul, we regret the inconvenience caused to you. Please try to reset the airdrops once in order to check if the issue is resolved. Please follow the steps of a reset here at this link: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111 If the product still is having the issue, kindly reach out to us for further assistance. -Sam
Hi Chinmay! We regret the inconvenience caused. If you are facing any issues regarding your product, or if your device has malfunctioned, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
Hi Pragya, unfortunately, it'd be very difficult for us to help you with an additional charging case as the products are manufactured in sets (Airdopes QTY.2 with single charging case). You may purchase new Airdopes at amazing prices from our official website which is www.boat-lifestyle.com/. Apologies for the inconvenience caused. Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
We regret to inform you that we do not sell the charging cases separately. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Sid
Hi, we completely understand your concern. If you face any issues regarding your product, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial Please feel free to reach out to us if you need any further assistance. We are here to help you.
Hi Taksh! We apologize for our inability to provide a specific date at this time. We appreciate your feedback and are actively working towards incorporating these items into our offerings in the near future. Additionally, you may select the 'Notify Me' option on the product page of the boAt website, which will allow us to inform you as soon as the product is back in stock. Should you require any further assistance, please do not hesitate to reach out to us.- Sid
What if the product is broken by itself if we are purchasing the earbuds then surely we will open and close them but while opening if the problem appears then its not the physical problrm na its ur fault that u are making of low quality things
Hi, we regret the inconvenience caused to you. Please try to reset the device once and then check if the issue is resolved. Please check the steps in this manual link: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111 Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hi Utsav, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence.
Pls help me mera katana earbuds m jab charge khatam hojati h buds fir case m dalta h to charge nai hota lagta h 50 hours wala kuch nai h pls help me boat 😢😢
Hi, we regret the inconvenience caused. Please let us know the exact issue you are facing with the product, along with the date and the platform from where you have purchased the product over DM, so that we can assist you in a better way.
Hi, we currently don’t have it. But we’ve heard you and we hope to work towards getting them added in our offerings soon. Moreover, you may select the option 'Notify Me' on the product page on boAt website so that we can let you know as soon as the product stocks in - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Apologies for the inconvenience caused . Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi, we are glad to note your interest in our product. Unfortunately, we would not be able to confirm a fixed date for stock renewal, however, you may select the option 'Notify Me' on the product page on boAt website so that we can let you know as soon as the product stocks in. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
My boat stone 1000 1 speak is not working I need speaker purchase line I check in a local shop they tell me tha 12 w 4om speaker is not find in any shop please help me i am from andama and nicobar islana
Hi Prince, you can purchase the product from our website directly for stone 620 with 12w here: www.boat-lifestyle.com/products/stone-620?variant=39525289427042 Also, if you stone 1000 is not working we can help you with the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: ruclips.net/video/zINLCGzsLHM/видео.html Thank you for connecting with us. Please feel free to contact us anytime via DM if you need any further assistance from our end.
Hi, we want to let you know that the Immortal Katana Blade is equipped with RGB LEDs that activate whenever you open or close the case. These LEDs cannot be deactivated. Additionally, the earbuds will have a solid Red LED and the case's RGB LED will blink for 10 seconds to indicate that it is in the charging state. Once the earbuds are fully charged, their LED will automatically turn off. Please feel free to contact us anytime via DM if you need any further assistance from our end. -Adi
Boat plz add boat enigma x600 update because it has only 2 games and only 3 menu styles and many more features are missing which are in cheap firebolt watch. plz add version update.
Hi, we regret the inconvenience caused to you. Please try to reset your device once by referring to the steps in the below manual link. cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111 If issue still persists then please raise the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: ruclips.net/video/zINLCGzsLHM/видео.html If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial Please feel free to contact us anytime if you need any further assistance from our end. -Raj
I bought immortal katana blade products on monday 22 of this month in flipkart and can i return this product and get refund ? Because this ear bud cause pain in my ear so
Hi Aditya! Please reset your device once using the following link. cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111 If the issue still persists, kindly reach out to us at info@imaginemarketingindia.com along with your product invoice, so that our team can assist you further.
Hi, we regret the inconvenience caused to you and request you to reset your device once by referring to the provided link - cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us.
Hi, we regret the inconvenience caused to you and request you to reset your device once by referring to the provided link - cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hello, you're most welcome . For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi Amaan, we are extremely sorry, but the warranty does not cover any defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical conditions. Thus, as per the policy, it would be difficult for us to replace your physically damaged product. Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢 like your enigma 121 earbud
Hi Rahul, we apologize for the inconvenience and acknowledge your feedback. We want to inform you that we are working on improving and expanding our services. Please stay connected for further updates.
Thank @@boAt-lifestyle for your reply if you please launch a new katana blade with silicone bud it is liked by lot of the people in this the soud get leaked in surrounding
Hi Umar, we regret the inconvenience caused to you. Please be informed that the product warranty is not considered if the product is physically damaged as such, we won't be able to assist you further. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hi, we regret the inconvenience caused. Kindly share the picture of the product with us via mail at info@imaginemarketingindia.com so that we can check and assist you further.-Sid
Hi! We sincerely apologize for any inconvenience you may have experienced. To help you with this kindly share your product invoice with us over info@imaginemarketingindia.com, so we can assist you further.
Hi, we regret the inconvenience caused to you. Please be informed that our products are tested at the highest level for their quality before launching in the market. Also, the product physically damaged is not considered under warranty as per the policy. Please feel free to contact us anytime if you need any further assistance from our end.
Hello Rohit! That's not something we wish to hear from our customers. It was never our intention to cause any disruption to our customers. Apologies for the inconvenience you had to go through. We highly value your feedback and assure you that we will make the necessary improvements to enhance your overall experience. Moreover, as per the policy, it goes out of our hands to provide replacement if the product is physically damaged. Apologies for the inconvenience caused . Please feel free to connect with us in case you need any further assistance.
Hello ! We deeply apologize for any inconvenience this may have caused you. Please be informed that we take great care in crafting our products with the highest quality materials. We understand your concern completely. Unfortunately, our warranty does not cover damages resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; and unusual physical conditions. As per our policy, it may be challenging for us to replace your damaged product. Please don't hesitate to reach out if you require any additional assistance.
Sir i have used your earbuds properly with care but yesterday it starts giving trouble i know how to use it just make ur quality good that it dont give any problem its just 2 months and tell me how can i use it now
Hello Rohit, we are truly sorry to hear about your experience. It deeply saddens us to know that you had to go through any inconvenience. Your feedback is incredibly valuable to us, and we want to assure you that we are committed to making the necessary improvements to ensure a better experience for you in the future. We understand that it can be frustrating when a product is physically damaged, and we apologize for any inconvenience this may have caused you. However, as per the policy, replacing the physically damaged product is difficult for us. Please don't hesitate to reach out if you need any further assistance or support.
Hi! We acknowledge your concern and would like to inform you that our products undergo a thorough quality check before they are released into the market. We apologize for any inconvenience caused by a quality issue you may have experienced. However, it is important to note that our company policy does not cover warranty replacements for physically damaged products, and the warranty will also be voided in such cases. Feel free to reach out to us for further assistance.
@@LeggEend-bb1bp you are right bro, even my earbud split into 2 pieces on falling from a height less than a metre. I had to manually fit the pieces and now using the same.
Hi, we apologise for the inconvenience caused to you. Kindly reset your device once, If the issue still persists then please reach out to us at info@Imaginemarketingindia.com so we can assist you further. -Abhi
Hello! To perform a reset on your Immortal Katana Blade: Take out both the earbuds from the case. Long touch CTC on both the earbuds for 5 seconds; LED flashes quickly for 5 times. Place the earbuds inside the case, close the lid, and wait for 5 seconds. Take out the earbuds from the case and perform the fresh connection - support.boat-lifestyle.com/articles/airdopes-true-wireless/immortal-katana-blade/656efe6747940e5bfa82cc48?keyword=katana . If the issue still persists, then please reach out to us once again for further assistance.
Pls help me mera katana earbuds m jab charge khatam hojati h buds fir case m dalta h to charge nai hota lagta h 50 hours wala kuch nai h pls help me boat 😢😢
Hi Anurag, we regret the inconvenience caused. Please let us know the purchase date and the platform from where you have purchased the product so that we can assist you in a better way. -Adi
@@boAt-lifestyle Bahut hogeya yah sab sir.... Abb kuch bara kro Dhamaka kro..... Indian brand BoAt Smartphone... The design will be like a thin piece of steel
Hi, we are pleased to hear that you are interested in our product. Regrettably, we do not currently offer a complimentary product. Nevertheless, you can stay updated on our social media giveaway contest. Please feel free to contact us anytime via DM on any other social platform if you need any further assistance from our end.
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
I have just received my katana blade 🤩its awesome!!
👍 😍
My box of happiness has just been delivered. Very good product ❤
Thanks for your continued support! Your confidence in us is truly valued. -Raj
Loved this but the only problem with it is that they are semi ear earbuds which don't fit properly in my ears and always feels like going to fall
Hi! We note your feedback which will be shared with our dedicated team. If you require any additional assistance from our end, please feel free to contact us anytime. -Adi
How to turn off the lights in the case like we do with sound?
Single tap the button in the case dont long press you can change the light brightness too
@@harshavardhan0771 bro can uexplain
Does the lights indicate charging left in the case????@@harshavardhan0771
I got that tomorrow 🥰🥰and i loved that katana very much , like i loved the sound,
I have a experience to share 😁, it's gaming one so... company is providing low latency on beast mode , i didn't read that manual and started using buds and i feel bad at 1st it has latency like hell , after knowing that it has BEAST MODE for gaming with low latency i got satisfied 🤪🤪🤪
In my whole class everyone loved these one ...
❤❤❤
I have one more thing to say plz release that silicon tip one , cause at 1st want that , these one are good but in some ears it doesn't get comfortable
After all i got a good and funny experience
Thank you for reading 🥰🥰🥰🥰🥰🥰
Thank you ⛵
I have a concern i bought this after some time i heard a hissing/ buzzing sound i reset it like 3 time now what ?
Hi, we apologize for the inconvenience caused to you. Kindly share the date of purchase of your product and allow us to assist you further. -Sam
@@boAt-lifestyle i purchased this on 15th Jan after using few times I heard the buzzing/hissing sound in it I reset many times but not solved the problem what to do ....?
Hi, we regret the inconvenience caused to you. Kindly share the platform from where you purchased the device via info@imaginemarketingindia.com so that we can assist you further. -Sam
I purchased the boat katana blade and how to on the RGB light in my boat katana blade i only have blue light only
Bro your katana's RGB is turned off , to turn on tap that button near USB
How many days backup of earbuds case have in regular use.
Hi Harsh! Thank you for reaching out to us. Kindly allow us some time to get this checked and get back to you with an update within 24 hours. -Sam
Hi, I really liked the case design and all the cool features, but I just want to know if it will be available as an in-ear design too?? Just because it doesn't have in-ear buds, I'm feeling hesitant to purchase it.
Thank you for your suggestion. We are always looking for better ways to serve our customers and appreciate it when we hear valuable feedback for improvement. Please stay tuned for more updates.
My katana blade case button is not working i cant hear the sound while opening nor the lights are turning on while pressing the button . But when i open the case only blue lights flash for few sec and then turns off please help how to turn back sound on
Hi! We are sorry to hear about the inconvenience. We request you to kindly reset your product once by following the steps here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. If the issue still persists, kindly raise a complaint here - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
@@boAt-lifestyle hi adi , thank you for replying and trying to help me. But the problem was something else like related to battery . I charged the case for 4 hrs and it was ok the sound was coming and the all the lights were working . The products is amazing would recommend to everyone 👍
Hi Atharv, we are glad to hear that you are enjoying our product. In case of any issue, please do reach out to us at info@imaginemarketingindia.com
It almost 5 days i am using the air birds i bought this from Amazon and Birds are working good but the case not working that great RGB light are not working and sound of katana has been not working properly if i charge them the RGB glowing and blinking in a weird pattern i have a 10 day replacement policy i going to replace this and waiting for new one i like this product but it has some work to do
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further
How to turn off lights ? Its not going down , there's a blue light that continuously on
Hi Yuvi, we appreciate your inquiry. Could you please clarify whether you are referring to the charging case lights or the Airdopes light and allow us to assist you in a better way.
Same problem for me for me it's the RGB lights on the case@@boAt-lifestyle
@@boAt-lifestyleplease help
@@boAt-lifestyle Help Same problem with the case the blue led light is continuously on
@@Spurthi_thekrishnadevoteeblue light can't be turn off it indicates the buds are charging
I just order it and it arrived on this Sunday
Hi, that's great. We hope you are enjoying our product. Please feel free to connect with us in case you need any assistance via mail - info@imaginemarketingindia.com or you can also write back to us. - Dia
Hey how much hours should we charge the case
I have purchased Immortal Katana blade 4-5 months back...but suddenly the case is not charging properly and the slider is also stucking somewhere while I open the case. I had also cleaned them properly but still facing the same issue. And the case doesn't get charged even if I charged them for nearly 2 hours, I had punched from Amazon but don't know how to solve this issue!!? Can someone guide me how Can i claim warranty as I also have a extended 1 year warranty on the product??
Hi Pratha! Thank you for reaching out to us. Please share your product invoice with us over info@imaginemarketingindia.com to assist you further
I purchased the katana blades its working good but the case RGB and sound was not working
And how i replace that plz help me @boat
Hi! We regret to learn of your situation. To facilitate the most effective resolution, we kindly request that you provide us with your purchase date and the platform from which you made the purchase. This information will enable us to assist you more efficiently. Thank you for your cooperation. -Sid
On DOUBLE CLICKING the button a colour stays fixed for a couple of seconds and then returns to random
It actually looks COOL.
First it was red then changed to green randomly. Is there a particular way to fix that???
Hi, thank you for reaching out. Please share the video of the issue you are facing at info@imaginemarketingindia.com, so that our team can look into this.
@@boAt-lifestyle it's NOT an issue.
I think it's an unintentional feature which I am not able to figure out as to how it works. It looks very good though.
But I'll detail it there with a video. Thank you.
I buy this product recently
If I charge the case with port and how to check is changing or not ? Also red light only blinks continuesly
Hi Jaya, you can check the details of the charging from the manual link here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111
Please feel free to contact us anytime if you need any further assistance from our end.
@@boAt-lifestyle i tried but not works red light blinks continuesly
Hi Jaya, we regret the inconvenience caused. Kindly share your concern details with us via mail at info@imaginemarketingindia.com including the date and the platform from where you have purchased so that we can assist you further.
Just wanted to ask that on the website its showing that this product is engravable but on opening the product no such option is visible so what should be done?
Hi, here is the link of the products which can be engraved.
www.boat-lifestyle.com/collections/product-personalization -Abhi
How to know the battery percentage of the case
Hi Mohsinamin! While the case is on charging, RGB LED will be in breathing mode. When the
case gets fully charged, the charging case automatically switches off. For more details, you can explore here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. Please feel free to contact us anytime if you require any additional assistance from our end. -Adi
Heyy , I had a complaint regarding the build quality of this earbuds . Previously the earbuds which I owned fell a dozen of times but it never broke and barely and scratches but the immortal Katana blade just fell from my bed once and now the upper slider is snapped and it's broken now. Now I am having issues in disconnecting the buds as the lid is split open and I can't even charge it . Could you help me with a solution 🙏 How do i get it repaired?
Hi Saman! We regret any inconvenience caused. Unfortunately, we are unable to assist you in this case as any physical damage to the product is not covered under warranty, resulting in the warranty being voided. We apologize for any inconvenience this may have caused. We will definitely let our product team know about this. Please feel free to contact us for any further assistance.- Sid
@boAt-lifestyle my buds are not providing any sound in both side and reset it nore than 3 tines and still no improvement buds are above 90% and case is blinking red and i charged it and nit used much still have no sound also they were working fine till evening and at night they suddenly shutted the sound
Hi! We request you to share your concern over info@imaginemarketingindia.com to assist you further.
How do I connect my Katana blade to the app because the option of Katana blade is not in the app
Hi, the product is not integrated with the app yet as such you are getting the option. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Is it customisable with name?
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further
How to turn of box lights
Hi Kunal, thank you for reaching out to us. You cannot turn off box lights.
Feel free to reach out to us for further assistance. -Sam
Why the ear buds case shows red light constant while charging
Hi Harsh! The red LED on the earbuds will remain solid, while the RGB LED on the case will blink for 10 seconds, indicating that it is in charging mode. For more details, you can check here: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
Thanks for instead reply, but I have charged it
just tomorrow
What LED show while charging? No doubt the product is good.
During charging, the earbuds display a red LED light, while the charging case features an RGB LED. -Adi
@@boAt-lifestyle thanks for instead reply.
my case top became loose and came off
what should i do
the sliding part of the case is what im talking about
it came off and now i don't know how to fix it
Hi Muskan! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further.
Bro same problem
Same problem occured right now. Please tell how to fix it@@RohitSharma-dc1cd
Same issue facing, any solution to fix the upper case?
Same problem they give me warranty but it happens every time in just 1 month. Waste of money
How to adjust sound
Hi Ramesh! Regrettably, you cannot modify the sound settings at the moment of Immortal Katana blade since the device has not been integrated into the hearables app yet. Nevertheless, our team is working on incorporating some devices. Please stay connected for updates. If you need further assistance, feel free to reach out to us at any time. -Adi
How to turn off the case light
Hi Sourav, you can turn off the case light from the bottom which is on the back side of the charging case. Please feel free to contact us anytime if you need any further assistance from our end.
Case charging time
Hi boAthead, we are here to help you. Please note that the case will take up to 2 hours to full charge. Please feel free to reach out to us if you need any further assistance. We are here to help you.
How can I turn off blinking blue light ?
Hi Siddardh, we regret to inform you that as per the product feature, the blinking blue light can't be turned off - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Please feel free to connect with us in case you need any further assistance.
My katana blade case is blinking red lights whats the meaning of that?
Hi, please be informed that you will be updated for the same shortly (within 48 hours) . Your patience will be highly appreciated .
Hello, kindly note that if the battery level of your device charging case is below 30 percent, the red lights will begin to blink - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Please feel free to connect with us in case you need any further assistance.
@@boAt-lifestyle but I charged the case yesterday for more than a hour and didn't used it much
While charging only blue light is appearing and I'm not getting that the case is charging or not and while removing the charger only blue light is appearing and the RGB lights are not blinking. PLS HELP ....
Hi Rahul, we regret the inconvenience caused to you. Please try to reset the airdrops once in order to check if the issue is resolved. Please follow the steps of a reset here at this link:
cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111
If the product still is having the issue, kindly reach out to us for further assistance. -Sam
Lights are not working and slashing sound not coming kindly help
Hi Chinmay! We regret the inconvenience caused. If you are facing any issues regarding your product, or if your device has malfunctioned, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
I lost the case what should i do🥲
Hi Pragya, unfortunately, it'd be very difficult for us to help you with an additional charging case as the products are manufactured in sets (Airdopes QTY.2 with single charging case). You may purchase new Airdopes at amazing prices from our official website which is www.boat-lifestyle.com/. Apologies for the inconvenience caused.
Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
@@boAt-lifestyle pls try providing
We regret to inform you that we do not sell the charging cases separately. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Sid
@@boAt-lifestyle try making an exception pls
We regret to say we won't be able to do anything as of now.
My katana blade right earbud didn't charge alssoooo what i doooo
Hi, we completely understand your concern. If you face any issues regarding your product, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center
If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial
Please feel free to reach out to us if you need any further assistance. We are here to help you.
Out of stock ❗ when will come back
Hi Taksh! We apologize for our inability to provide a specific date at this time. We appreciate your feedback and are actively working towards incorporating these items into our offerings in the near future. Additionally, you may select the 'Notify Me' option on the product page of the boAt website, which will allow us to inform you as soon as the product is back in stock. Should you require any further assistance, please do not hesitate to reach out to us.- Sid
What if the product is broken by itself if we are purchasing the earbuds then surely we will open and close them but while opening if the problem appears then its not the physical problrm na its ur fault that u are making of low quality things
Same problem but they give me warranty but it happens every month. Waste of money
Just received my katana its awesome but the single touch button is kind of confusing 😅but still i like it
Charging case light not changing only red red light showing
Hi, we regret the inconvenience caused to you. Please try to reset the device once and then check if the issue is resolved. Please check the steps in this manual link: cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111
Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Guys can anyone tell how can i know the buds are fully charged
Right side is not working
Hi Utsav, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence.
Pls help me mera katana earbuds m jab charge khatam hojati h buds fir case m dalta h to charge nai hota lagta h 50 hours wala kuch nai h pls help me boat 😢😢
Check that the both blue light on the ear bud case should glow if the buds are charging,not RGB the blue one
My left ear bud is not properly working
Hi, we regret the inconvenience caused. Please let us know the exact issue you are facing with the product, along with the date and the platform from where you have purchased the product over DM, so that we can assist you in a better way.
इस earbuds में एप्स का सपोर्ट कब तक मिलेगा 😊😊😊 प्लीज जबाव देना
can not be done
Hi! We are extremely sorry for the inconvenience. Please elaborate on your concern so that we can help you as soon as possible.
Need this product
Hi, we currently don’t have it. But we’ve heard you and we hope to work towards getting them added in our offerings soon. Moreover, you may select the option 'Notify Me' on the product page on boAt website so that we can let you know as soon as the product stocks in - www.boat-lifestyle.com/products/immortal-katana-blade-gaming-earbuds . Apologies for the inconvenience caused .
Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
out of stock waiting from so long time😢
Hi, we are glad to note your interest in our product. Unfortunately, we would not be able to confirm a fixed date for stock renewal, however, you may select the option 'Notify Me' on the product page on boAt website so that we can let you know as soon as the product stocks in.
Please feel free to contact us anytime if you need any further assistance from our end. -Raj
My boat stone 1000 1 speak is not working I need speaker purchase line I check in a local shop they tell me tha 12 w
4om speaker is not find in any shop please help me i am from andama and nicobar islana
Hi Prince, you can purchase the product from our website directly for stone 620 with 12w here: www.boat-lifestyle.com/products/stone-620?variant=39525289427042
Also, if you stone 1000 is not working we can help you with the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also:
ruclips.net/video/zINLCGzsLHM/видео.html
Thank you for connecting with us. Please feel free to contact us anytime via DM if you need any further assistance from our end.
Is there a way to turn off the RGB lights
Hello Gouri, we appreciate your contact. Kindly clarify if you are inquiring about turning off the lights for the charging case or the earbuds?
@@boAt-lifestyle for the charging case....i am getting only red light when i open and close the charging case...how to turn off the light
Hi, we want to let you know that the Immortal Katana Blade is equipped with RGB LEDs that activate whenever you open or close the case. These LEDs cannot be deactivated. Additionally, the earbuds will have a solid Red LED and the case's RGB LED will blink for 10 seconds to indicate that it is in the charging state. Once the earbuds are fully charged, their LED will automatically turn off. Please feel free to contact us anytime via DM if you need any further assistance from our end. -Adi
@@boAt-lifestyle okay thank you
Kitna time charging karne ka
3hr , if your ear buds are at 0 , if ear buds are on only case is 0 then approx 2hrs
Boat plz add boat enigma x600 update because it has only 2 games and only 3 menu styles and many more features are missing which are in cheap firebolt watch. plz add version update.
My same earbuds inhe kharide hue 1 month bhi nahi hua and they are stopping in videos or songs gor short time i am so irritated now😞
Hi, we regret the inconvenience caused to you. Please try to reset your device once by referring to the steps in the below manual link.
cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111
If issue still persists then please raise the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: ruclips.net/video/zINLCGzsLHM/видео.html
If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial
Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
I bought immortal katana blade products on monday 22 of this month in flipkart and can i return this product and get refund ?
Because this ear bud cause pain in my ear so
WHY is my case blinking in red.
NOTE :- it's fully charged
Hi Aditya! Please reset your device once using the following link.
cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111
If the issue still persists, kindly reach out to us at info@imaginemarketingindia.com along with your product invoice, so that our team can assist you further.
i have ordered let it come then i will share my perespectives for mr aman gupta
Someone else connected to my katana, meanwhile my iPhone unable to connect now.
Hi, we regret the inconvenience caused to you and request you to reset your device once by referring to the provided link - cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us.
Hi, we regret the inconvenience caused to you and request you to reset your device once by referring to the provided link - cdn.shopify.com/s/files/1/0057/8938/4802/files/Immortal_Katana_Blade_UM.pdf?v=1700632111. For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
@@boAt-lifestyle Thanks it worked. It asked again for pairing request. Now connection is successful. ✨
Hello, you're most welcome . For any further concerns or queries, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Ita slide is broken
Hi Amaan, we are extremely sorry, but the warranty does not cover any defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical conditions. Thus, as per the policy, it would be difficult for us to replace your physically damaged product. Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢 like your enigma 121 earbud
Hi Rahul, we apologize for the inconvenience and acknowledge your feedback. We want to inform you that we are working on improving and expanding our services. Please stay connected for further updates.
If you require any additional help from us, please don't hesitate to reach out at any time.
Thank @@boAt-lifestyle for your reply if you please launch a new katana blade with silicone bud it is liked by lot of the people in this the soud get leaked in surrounding
We appreciate feedback from our customers and any suggestions on how we can improve.
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud 8n silcon not plastic 😢😢😢
Give this product as a gift🎁
🙂
I have a boat watch and name is WAVE STYLE CALL
Umm i think the earbuds design is making it uncomfortable to stay in ears and its really painful
We appreciate feedback from our customers and any suggestions on how we can improve.
Worst quality i parchis 1 mont back but top cover removed automatic
Hi Umar, we regret the inconvenience caused to you. Please be informed that the product warranty is not considered if the product is physically damaged as such, we won't be able to assist you further. Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
No physical damage automatically remove top cover
I am not happy this product
Hi, we regret the inconvenience caused. Kindly share the picture of the product with us via mail at info@imaginemarketingindia.com so that we can check and assist you further.-Sid
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
Not worthy product, its stopped charging
Hi! We sincerely apologize for any inconvenience you may have experienced. To help you with this kindly share your product invoice with us over info@imaginemarketingindia.com, so we can assist you further.
God baject
Don't by boat products broke uper slider in 7time open quality low
Hi, we regret the inconvenience caused to you. Please be informed that our products are tested at the highest level for their quality before launching in the market. Also, the product physically damaged is not considered under warranty as per the policy. Please feel free to contact us anytime if you need any further assistance from our end.
Same problem
Worst quality bhai 2 mahine m hi tut gaya wo v bina kisi problem k amd warranty v cancel kr die
Hello Rohit! That's not something we wish to hear from our customers. It was never our intention to cause any disruption to our customers. Apologies for the inconvenience you had to go through. We highly value your feedback and assure you that we will make the necessary improvements to enhance your overall experience.
Moreover, as per the policy, it goes out of our hands to provide replacement if the product is physically damaged. Apologies for the inconvenience caused .
Please feel free to connect with us in case you need any further assistance.
Hello ! We deeply apologize for any inconvenience this may have caused you. Please be informed that we take great care in crafting our products with the highest quality materials. We understand your concern completely. Unfortunately, our warranty does not cover damages resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; and unusual physical conditions. As per our policy, it may be challenging for us to replace your damaged product. Please don't hesitate to reach out if you require any additional assistance.
Sir i have used your earbuds properly with care but yesterday it starts giving trouble i know how to use it just make ur quality good that it dont give any problem its just 2 months and tell me how can i use it now
Hello Rohit, we are truly sorry to hear about your experience. It deeply saddens us to know that you had to go through any inconvenience. Your feedback is incredibly valuable to us, and we want to assure you that we are committed to making the necessary improvements to ensure a better experience for you in the future. We understand that it can be frustrating when a product is physically damaged, and we apologize for any inconvenience this may have caused you. However, as per the policy, replacing the physically damaged product is difficult for us. Please don't hesitate to reach out if you need any further assistance or support.
Hello'' sir you can give me this boat katana earbuds i not have money please give one pease please......
Then why don't you start earning? Who is stopping you?
Worst quality
Hi, we are grieved to learn about the experience. Kindly let us know your concern in detail so that we can assist you further.
@@boAt-lifestyleThe bud just open in 2 pieces just by falling once, and it's not made for every one's ears and it Hurts my ears to
Hi! We acknowledge your concern and would like to inform you that our products undergo a thorough quality check before they are released into the market. We apologize for any inconvenience caused by a quality issue you may have experienced. However, it is important to note that our company policy does not cover warranty replacements for physically damaged products, and the warranty will also be voided in such cases.
Feel free to reach out to us for further assistance.
Hey could u make this with eartips pls it falls out of my ear
@@LeggEend-bb1bp you are right bro, even my earbud split into 2 pieces on falling from a height less than a metre. I had to manually fit the pieces and now using the same.
Its a Fraud Brand. We should Boycott this brand.
And how do you know that? Do you have any research papers, survey reports or anything else that proves this?
Why does mine have Red light on Case all the time even when it's not on charge?
Hi, we apologise for the inconvenience caused to you. Kindly reset your device once, If the issue still persists then please reach out to us at info@Imaginemarketingindia.com so we can assist you further. -Abhi
How do I do it?@@boAt-lifestyle
Hello! To perform a reset on your Immortal Katana Blade:
Take out both the earbuds from the case.
Long touch CTC on both the earbuds for 5 seconds; LED flashes quickly for 5 times.
Place the earbuds inside the case, close the lid, and wait for 5 seconds.
Take out the earbuds from the case and perform the fresh connection - support.boat-lifestyle.com/articles/airdopes-true-wireless/immortal-katana-blade/656efe6747940e5bfa82cc48?keyword=katana .
If the issue still persists, then please reach out to us once again for further assistance.
Pls help me mera katana earbuds m jab charge khatam hojati h buds fir case m dalta h to charge nai hota lagta h 50 hours wala kuch nai h pls help me boat 😢😢
Hi Anurag, we regret the inconvenience caused. Please let us know the purchase date and the platform from where you have purchased the product so that we can assist you in a better way. -Adi
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud 8n silcon not plastic 😢😢😢
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
Give this product as a gift🎁
🙂
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢
Give this product as a gift🎁
🙂
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢
Give this product as a gift🎁
🙂
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢
Give this product as a gift🎁
🙂
Waiting for Boat mobile 😍😍😍😍😍😍 Primium
We appreciate feedback from our customers and any suggestions on how we can improve.
@@boAt-lifestyle Bahut hogeya yah sab sir.... Abb kuch bara kro Dhamaka kro..... Indian brand BoAt Smartphone... The design will be like a thin piece of steel
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢
Give this product as a gift🎁
🙂
Please give the silicone buds i really want this type of ear bud bud but you dissapoint me boat please give the bud in silcon not plastic build 😢😢😢
Shut up kid
Give this product as a gift🎁
🙂
Give this product as a gift🎁
🙂
Hi, we are pleased to hear that you are interested in our product. Regrettably, we do not currently offer a complimentary product. Nevertheless, you can stay updated on our social media giveaway contest. Please feel free to contact us anytime via DM on any other social platform if you need any further assistance from our end.