The Housing Ombudsman's Complaint Handling Code

Emma Foxall, Deputy Ombudsman at the Housing Ombudsman Service discusses the new complaint handling code. The new code overhauls the housing complaints system from how landlords manage complaints to the powers the Ombudsman has to take action on behalf of tenants. Emma covers the implications for the sector, the self-assessment requirement and what happens next.
The webinar originally broadcast on 26 October 2020

[@hanhmy8557]

Very good and funny videos bring a great sense of entertainment!

[@1sweetcheeks]

is it worth going down this route or is there a successful alternative?

[@JKBManagement]

She looked bored stiff, totally not wanting to do that job. Go play with your hair on your own time and let someone take over who shows some compassion.

[@sandragordon2228]

I've just been through the complaints procedure against my landlord and all it's proven to me is that the housing ombudsman is here to protect housing associations/members. It's not a fair system at all, and I base this on the fact that person dealing with my complaint was "concerned at the lack of support given" to me by my landlord, but decided to let it slide as I had 2 carers. Apparently, that made it all ok. In my opinion that's discriminating. An appeal came to the same conclusion. So anyone with carers automatically loses by default by the sounds of things.