- Видео 47
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Acuity Research & Practice
Великобритания
Добавлен 31 дек 2015
Acuity Research & Practice
Data Quality Workshop allocations & lettings, income and asset management
This 1.5-hour workshop takes you through the definitions of the main housing performance metrics to help ensure the quality and credibility of your data.
This session will be useful to those staff tasked with submitting the above data for Acuity Benchmarking 2024.
This session will be useful to those staff tasked with submitting the above data for Acuity Benchmarking 2024.
Просмотров: 29
Видео
Acuity Benchmarking for AHBs - data quality workshop Jan 2024
Просмотров 97 месяцев назад
This 1-hour workshop walks you through the Acuity benchmarking definitions and data-entry to help ensure the quality and credibility of your data. These metrics were designed to help you compare your costs and performance with similar AHBs in Ireland. This session will be useful to those staff tasked with submitting the above data for Acuity benchmarking
Data Quality Workshop 3: getting it right - the TSMs
Просмотров 82Год назад
This 1.5-hour workshop takes a whirlwind tour of the new TSMs to help ensure the quality and credibility of your data. Acuity will be collecting TSM data to enable you to compare and report your results as per RSH requirements. We also explain how the TSMs fit with your existing metrics, notably satisfaction. This session will be useful to those staff tasked with submitting the above data
Data Quality Workshop 2: getting it right - financial & regulatory VFM metrics
Просмотров 23Год назад
This 1-hour workshop walks you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH's headline social housing cost metric and compare against the larger associations in HouseMark's database. We'll also take a look at the steps the RSH has taken to ensure you are able...
Data Quality Workshop covering: repairs, lettings, collection & arrears and satisfaction metrics
Просмотров 37Год назад
This 1.5-hour workshop takes you through the definitions of the main performance metrics to help ensure the quality and credibility of your data. This session will be useful to those staff tasked with submitting the above data for Acuity Benchmarking
ESG measurement
Просмотров 1582 года назад
Environmental, social and governance (ESG) reporting is taking off in the sector thanks to the voluntary Sustainability Reporting Standard for Social Housing (SRS). It aims to address the sector’s longstanding problem of evidencing its positive contribution to people, place and planet in a consistent and credible manner. John will bring us up to speed on the SRS, what it measures and HouseMark’...
Doing a better job: professionalising social housing
Просмотров 342 года назад
The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring the credibil...
Consumer Standards: what does good assurance look like?
Просмотров 522 года назад
To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre - if you get an IDA, the first question will be, ‘show us how you ensure you’re complying with the standards?’ And if you don’t get an IDA, you’re...
Policy Update
Просмотров 92 года назад
Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government.
Managing risk: what good looks like
Просмотров 212 года назад
Over the last 10 years, we’ve seen a bewildering array of risks conspire to compromise business plan ambitions, threaten viability and undermine reputations. Unsurprisingly, the regulator has been banging a drum for the highest standards of risk management for some time. So, what does good look like in 2022? Sam brings us up to speed with the latest good practice as well as how risk maps are ch...
Data Quality Workshop 2
Просмотров 282 года назад
Getting it right - financial & regulatory metrics This 1-hour workshop will walk you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH's headline social housing cost metric and compare against the larger associations in HouseMark's database. We'll also take a look...
Data Quality Workshop 1
Просмотров 1522 года назад
Getting it right - repairs, lettings, collection & arrears and satisfaction metrics This workshop took you through the definitions of the main performance metrics to help ensure the quality and credibility of your data. This session will be useful to those staff tasked with submitting the above data.
Consultation on the introduction of tenant satisfaction measures (TSMs) with the RSH
Просмотров 1832 года назад
Following on from our autumn webinars, we were delighted to welcome back Robert Dryburgh, Assistant Director, Business Intelligence, RSH. This session took a closer look at the consultation, providing the opportunity for clarification and for you to feedback your thoughts.
Choosing to be a great landlord
Просмотров 242 года назад
White Paper observations on the need for a more customer focussed and responsive sector made for uncomfortable reading for some landlords. Could adopting a values-based organisational culture be the key to providing a consistently high service valued by residents? Reflecting on Thorngate’s ongoing cultural journey and featuring an appearance by Gareth Southgate, Anne assesses the White Paper’s ...
Tenant engagement: what does good look like?
Просмотров 2982 года назад
The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflects on what the government and RSH are looking for and what you should be doing. He also considered: the age-old puzzle of getting tenants engaged; what we mean by engagement in 2021; developing a culture where everybody feels engagement is their job; and the need to draw diverse intel streams together to...
TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation
Просмотров 382 года назад
TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation
TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH
Просмотров 722 года назад
TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH
How to input Acuity benchmarking data
Просмотров 1023 года назад
How to input Acuity benchmarking data
Customer Service Excellence: the antidote to complaints
Просмотров 543 года назад
Customer Service Excellence: the antidote to complaints
Tenant Engagement: meeting the White Paper requirements
Просмотров 613 года назад
Tenant Engagement: meeting the White Paper requirements
Building safety: what you need to know & how should you respond
Просмотров 673 года назад
Building safety: what you need to know & how should you respond
Regulatory consumer metrics: what it might look like
Просмотров 183 года назад
Regulatory consumer metrics: what it might look like
Housing software: What you need to think about from strategy to implementation
Просмотров 413 года назад
Housing software: What you need to think about from strategy to implementation
Acuity benchmarking data quality workshop 2: getting it right - financial & regulatory metrics
Просмотров 273 года назад
Acuity benchmarking data quality workshop 2: getting it right - financial & regulatory metrics
I've just been through the complaints procedure against my landlord and all it's proven to me is that the housing ombudsman is here to protect housing associations/members. It's not a fair system at all, and I base this on the fact that person dealing with my complaint was "concerned at the lack of support given" to me by my landlord, but decided to let it slide as I had 2 carers. Apparently, that made it all ok. In my opinion that's discriminating. An appeal came to the same conclusion. So anyone with carers automatically loses by default by the sounds of things.
Is it legal for your housing association to remove all possessions without salvaging or offering storage of properties after major flooding?
Very good and funny videos bring a great sense of entertainment!
Great content! About to check some of your other uploads! A little tip, go and search for PromoSM!!! It’s the fastest way to grow your RUclips channel!!!
She looked bored stiff, totally not wanting to do that job. Go play with your hair on your own time and let someone take over who shows some compassion.
is it worth going down this route or is there a successful alternative?
Simple but amazing =D