Car Owner Made a $1400 Mistake! PLEASE Don't Do This Mistake and Know Before you Buy!
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- Опубликовано: 7 ноя 2023
- A Toyota Specialist and Shop Owner shares a story of a customer who made a mistake that cost them $1400 because they did not research their parts correctly.
Folks we've talked about counterfeit parts and how they are everywhere these days and you should absolutely avoid them. In this video I want to shed light on the importance of making sure you're buying the right part from a good source.
Just because it looks right and fits doesn't mean it's the right part! Please use your VIN number when shopping for parts. and when in doubt ask a parts professional to verify before you buy and install.
TCCN Automotive Inc.
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This is one of the many reasons why I watch this channel. Honest information, years of relevant experience, and the dedication to help the Toyota consumer any way that he can.
I always call the dealer directly and still you have to be careful.. Some parts employees are clueless. Others are very good.. ALWAYS call another dealership to verify the part you want..
Even with the VIN input, it still shows the 2 part numbers as an exact fit. One of them says it fits 8 models and the other 10 models with no distinctive details.
I recently bought a Toyota oil filter for my 2023 venza, the parts dept. at the dealership insisted I provide them with the VIN # just for an oil filter, that’s a real good parts dept., after watching your video, I understand why.
I have noticed that some online Toyota dealers will allow you to order parts online and they have NO place to fill in your VIN number. I have worked in the parts department so I know how important it is to always use your VIN number when ordering parts. Especially when it comes to safety parts like brake control devices. I enjoy your videos because they are so informative and packed with knowledge. I worked in parts and as a mechanic for the big three, Chrysler, General Motors, and Ford and knew absolutely nothing about Toyota until I started watching your channel. Now I own Toyotas and I'm extremely happy with the quality and knowledge on how to work on them. Always looking forward to your videos AMD! God bless!
In my experience with genuine Toyota parts websites, the search box is all encompassing - VIN, P/N, description are the available search types - you'll see subtext on the search box stating this before you click on/into it.
It seems a lot of Japanese vehicle’s systems parts change halfway through a model year. It’s like their system/part changes are done midway through a model year. More so with Honda, I assumed it was done in order to reduce variables during the model year changes.
Sometime dealing with the sales person can be annoying. Like when you literally read the service manual before hand and tell them you wanted 0w20 oil. Then they say no it takes 0w16 oil only to back track once they input my cars year model and trim. He then tried to say it wouldn't matter even if the car did used 0w16.
I went through this exact same thing….with a Prius client. He bought the Master Cylinder for base model & had a pkg5. Luckily I caught it, had him return & I ordered the correct part. Dam that could’ve been messy otherwise 😳
Nice catch. I would prob have made the same mistake. Yup looks right to me parts going in...Hey whats going on here lol
@@jdub976 especially when they look identical
@@sfv41901do you happen to be a Toyota lex specialist? Time and time again I keep saying people need to go to people who specializes in their make of car because of this very reason. You know a thing or two because you've seen a thing or two. And sometimes. Remember from before. And other times. Know how to beat the book time. Vs learning on customers time to find the shortcuts.
I like how you defended the other mechanic. Not to save our reputation as mechanics, but you told the customer they did all the correct work. Better then most street mechanics!
the admire this mechanics u tube channel , he is a expert no doubt , i have watched and learned many things about cars from his channel but i have to agree to disagree with him one this one . the car owner is not a mechanic , obviously , the web site who sold the part are not mechanics either . if they were they would have insisted on the vin number BEFORE selling him the part . the liability is on the " mechanic " who put the part in . therefore what ever arises from him installing the wrong part should be his responsibility . not the owner of the car .
I invest in factory parts manuals for all of my cars, and consider it money well-spent. As noted, make sure you have the manual for the proper VIN series. They pay for themselves with the first big mistake you avoid.
Well said and thanks again.
Hello AMD. Will you do a video on how to safely clean your engine bay? Keep up your great videos!👍
I think no one should.. too much risk of damage
@@Solo-_-..if you don't know what you're doing. I've been a mechanic for almost 40 years and wash engine bays/engines and never had a problem.
I agree. I've been waiting on that engine bay cleaning of your Camry. I have a 22 Rav4 hybrid with the same engine, so it will be very interesting to see how it should be done. Love the videos, AMD, and thank you for your continued efforts in helping us keep our Toyota's on the road.
@oldz70 😂 hate to see Solo's house if he never cleans the engine bay!
There are many other videos on this topic on YT. Besides he is reparing cars, not cleaning them.
This is why ill only do business concerning my Rav 4 WITH YOU.. you're the most honest person and best Mechanic I've ever met in my 56 years,See you this spring,God bless you and your family, have a wonderful Thanksgiving..
I just go to my local Toyota dealership they’ve never given me a wrong part they always demand the VIN of course and they give me a 10% discount. As the saying goes the happiness of a low price is completely forgotten when the bitterness of a big costly mistake occurs. It’s worth it for me to go to the dealership
I'm a retired ASE certified mechanic with 35 years experience. This is the perfect example of "penny wise and dollar foolish". An example of this would be like going to the grocery store and buying eggs and bacon, then walking to the restaurant next door and asking the cook "can you fry these up for me please". Our shop would not repair anything with customer supplied parts. Sounds like the owner got a lesson from the school of hard knocks.
If people are so cheap to get someone to work on it and not knowing what your doing, people should took it to a shop , then you would have no problem 😮
My parent's shop was the same way. Same story, You wouldn't go to the store and buy hamburger meat and expect McDonalds to cook it. I think I heard that line too many times LoL.
Yeah but I bet this customer still believes carcarenut and his other mechanic are just trying to rip him off xD people like this just no way of getting them to understand lol he’s probably gonna sit and watch him replace the new unit again
Yeah? Well, a Goodyear shop in the middle of transitioning their affiliation to Tire Discounters ripped me off good on a fuel pump I didn’t even want or need last year, insisting that the bad fuel level sender could be related to my electrical issues. It wasn’t, but that’s not what I’m complaining about here. They charged me the exact same price Rock Auto was asking for an OEM fuel pump but gave me some garbage that throws code P0171 (lean condition) and rings so loud that everyone thinks it’s an EV/hybrid low speed pedestrian warning sound. I even have to turn my van off to communicate in a drive thru. Because the fuel pump still pumps they won’t even do anything about it, claiming that cheap fuel pumps are just loud and that they gave me a cheap one to save me money. That’s right: They aren’t even claiming to have installed OEM. When I dug up my receipt and checked Rock Auto the cheap ones were ~24 while they charged nearly 10x more (EXACT same price as OEM: 210). I’m looking at just the part cost on the receipt, not the labor, shop supplies, and whatever else. They took advantage of my situation (displaced after a tornado and unable to DIY) to rip me off and clearly marked a generic part up to OEM price.
To add insult to injury, they also took (stole or spilled?) more than 12 gallons of fuel when they did it. I made sure my 25 gallon tank was completely full when I dropped it off since the previous time they refused to do the test drive after service claiming that my tank was empty. It wasn’t. Bad fuel level sender, remember?
To add further insult to injury, there was a GM campaign to replace just the fuel level sender on these pumps, so that was available too. For once, you didn’t have to replace the pump and sender together. Remember: My pump was working fine. I actually had my resistors in the van to bypass the fuel level sender and make it read half way but hadn’t had the chance to do it when I brought it in for an unrelated issue. That’s why I adamantly told them with sticky notes and service advisor notes that the tank was full and they should ignore the gauge. That’s when I get a call back telling me that I need a new fuel pump even though that was never part of my complaint.
I agree that customer supplied parts are an issue, especially with counterfeits, but context matters. If I order a GM Genuine MU1806 fuel pump from Rock Auto, it won’t be counterfeit… and the restaurant comparison should be invalid. I totally understand that policy, but shops still aren’t supposed to be parts dealers unless they are literally at the new vehicle dealership… and even then they usually keep the parts department separate.
A better analogy is a movie theater with a snack bar or a theme park with in-park dining with a rule saying you can’t bring in your own snacks. It’s not because it’s unheard of to pack your own lunch, it’s because they want to sell you the food too. It’s is part of the business model and they are honest about it.
Genuine parts often cost you the same anyways. Like if it 50% cheaper it either aftermarket or straight up a fake. And if it's original it maybe be like 10% cheaper at best (at least in my market).
And people also forget that shops have to make money one way or another, if they cannot make a small profit on a part well then the other way to keep a healthy margin to keep in business is upping the hourly rate .
AMD is the mechanic we all wish we lived closer to!
Thank you for sharing. Toyota's parts catalogue is not great, and my local dealership went to a new system this year that's even worse... But yes, even on minor parts like an oil filter, having VIN verification can help.
Another superb video. I am a retired Ford Parts Manager. Most times a VIN number is needed with Ford Parts also. It always amazed me the number of customers that bitched and complained when asked for their VIN number. If I had a dollar for every time I heard "They are all the same", I would be a rich man. AMD, keep up the great videos.
This was really an eye opener. I was already aware of the confusion that comes into play with many different variants of some Toyota parts after tooling on my own vehicles for a while, but this specific situation highlights how bad it can be if you get it wrong. Gotta be really careful before pulling the trigger on expensive parts.
I would hope a mechanic I work with would verify the actual part # for a high value part. Especially with electronics. And that includes verifying things a non brand specialist parts guy in a shop ordered too.
Yup, maybe goes beyond common practice...
Thanks for the empathy about the toyota parts catalog - it's kind of awful to navigate!
These recent videos just make me glad I can take my car to Amd and just relax. The downside is Chicago winters but at least I have this shop for my baby (IS F).
This is the reason why I always look up the parts myself, double-check the part numbers before doing the jobs and don't depend on the parts guys or customers. Because I'm the guy who has to do the job again if I get the wrong parts, not the parts people or customers.
Absolutely. Nothing worse than having to do the same job twice.
Hard to believe that after you properly diagnosed his issue, he turns around and gives the work to his mechanic that he obviously believes is also at fault…🤦🏻♂️🤦🏻♂️🤦🏻♂️
We all know such unreasonable people, don’t we?
you said it AMD, you HAVE to supply the VIN number for the car when ordering nearly all parts, especially big service parts. im very surprised the dealership whom he purchased from purchased from didn't contact them prior to shipping, some dealerships do that which, yes it prolongs the process but its better in the long run
Luckily where I live (not in the U.S.) the parts guy at the local Toyota dealership was super helpful. He gave me his card last time I was in there. On the card was his email, and instructions to send the vin, part number, and it said on the card "snap a photo if possible of the part you need". I still have my mechanic order them directly, unless it is something I am DIYing. I just like to source things myself, before there is an emergency.
As a former ASE certified technician, I would do side jobs, but only if the person would give me the VIN and allow me to purchase parts needed. Of course, with their approval on price. I ran into this exact scenario once and let me tell ya…lesson learned on customer supplied parts!
This happens far too often. Ran into this myself as well. I was a mechanic for 14 years. I've seen a lot.
Pretty sure I saw it on Air Crash Investigation as well, yikes!
can you tell me is urban-cruiser 2023 good or bad ??
This happened to me. Replaced a cam gear for a 2011 rav4. Typed up 2011 rav4 on a toyota website, showed 3 options but paid no mind and picked the first one i saw. Removed the timing cover, did the extensive job and still had p0016 code. I was baffled, BUT luckily i take pictures of what i replaced and noticed the part number was one # off from the original part #. Spent another $300 plus dollars for a new gear and took another few hours replacing the cam gear and viola, it fixed the issue.
Definitely type up the vin because when i entered my vin the second time around, it showed that the part i originally purchased fits a 04/11 and newer.....my car is a 03/11 car....how crappy. But lesson learned!
I ran into this myself, got a wrong shim kit without matching to the rotors and pads…even with the correct VIN! My lesson learnt was $20 LOL. Since then, I had good experiences with the dealers I ordered from. I am proactive and they do a good job making sure I get the correct part.
This is EXACTLY why most reputable shops won’t install customer supplied parts because when this happens they blame the shop.
In the min time the pros buy Chinese made parts and charge the customer for OEM parts
Often yes, but its the right part. @@ramiroescamilla7263
Thank you for sharing. I'm taking Automotive courses right now and my instructor kept saying in the classroom over and over, "use your VIN number". I did search parts a number of times without the VIN number and I did get multiple entries. Watching your video was a double confirmation. Thank You.
Aftermarket parts guy here 55 years... One thing I noticed on aftermarket motor mounts is that sometimes the holes were slightly off on the mounting pads. The DIY'er would try to force the crooked bolts in and strip out the hole in the block or ruin the bolt. Sometimes a motor mount would come with different pitch threads and again, the customer would force it. I had one guy bring back a mount with 2 correct pitch holes and one off pitch hole. I got him a replacement and checked to see that all the holes were ok. Customer came back...hole messed up again because he tried to force the previously ruined bolt into a good hole. Sometimes ya just can't win.
Great advice Ahmed, great video and thank you for all you do for your customers. Sean L
he is AMD not Ahmed
With multiple parts for the same vehicle, you better be calling the parts department. Even with entering a vin, I want that human confirmation.
Me too
All this because of wheel size programming? If the computer is just programmed to a specific tire size, there could be a 17" tire combination that will be within range other than just selling the 17s and getting 15" wheels which would balance out well instead of losing 2000$. Ive had a very similar issue with a toyota once and only with a specific tire set. Customer changed wheel size and the computer was happy again.
I can totally see where this kind of parts mix-up would be an especially gnarly problem on any Toyota Hybrid. The Hybrids are totally run by computers, even the brakes, due to the hybrid regen braking system and the traction control is of course a computerized system. Good catch, Ahmed! I'll remember this lesson about supplying a VIN number if I ever need to replace a part on my Rav4 Prime.
Let’s not forget the brake booster is also electronic, because you need brake assist even when the engines not on.
Quite a story 😮
Sorry to hear what happened to the costumer. Hopefully the part could be used in the right model for it, so he or she, could sell it and recover some of the money.
On the other hand, hands for you Master 👏👏👏👏
Thank you very much for everything 🙏
That's why mechanics tell you they prefer NOT to use the part you bring to them. The BIGGEST PROBLEM, my opinion, is finding a good honest mechanic!!!
Phenomenal video, AMD. Here's the thing, and I'm no mechanic, but I've bought parts online before. Buying parts online using VIN is 100% accurate. Can it be possible without it? Yes, just make sure you read the description as much as you can for example a 2000 Ford E250 that I own. I had to replace the brake booster. This truck is 20+ years old and Motorcraft doesn't make parts for it anymore. A reman brake booster from anywhere will have different kinds. One for a speed control sensor (cruise control) and one without a speed control sensor (W/o cruise control). The customer didn't know in AMD's video, but it doesn't just apply to new vehicles "with software". It applies to vehicles that are old and you can barely get parts for anymore. There's still going to be a different variety of parts.
This guy is a good, honest mechanic. I like that he gave good compliments to the other mechanic
AMD, U are 100% correct! I've been working on cars for over 5 decades & I would have made the same mistake, BUT I know it would be MY FAULT. I OWN a Prius w/17" wheels & I will think of u everytime I ORDER parts! THANK U!
Tough lesson but one they will not forget
I always list the VIN when buying online from a dealer. I've had dealers send me the correct version of the part based on my VIN, even though I requested the wrong version of the part when I ordered online. Always list the VIN on the order.
Our mechanic we have been using for over 20 years now, will only use OEM dealer parts. Posted in his shop, we not use or install customers parts. Yes there is a price difference between aftermarket and OEM parts, sometimes it's less than $20.00 a small price to pay for a good repair job. 😀😀😀😀
After too many of these nightmare I quit allowing customers to bring in their own parts...I know how careful I have to be to get a perfect match, and I have 30 years experience...I would rather lose the job than deal with the nightmares this brought on.
Toyota totally ruined the parts website this year. Making it almost impossible to find what you need. Hopefully they don't screw up the Lexus parts website
I always explain to customers that we charge more than the internet because we take the time to make sure we order the correct part, the part that shows up is what we ordered, theres no damage, and if for some reason it's an issue then we have to take care of those costs. It's like paying for an insurance policy, you can pay a little extra and know you're covered or take the chance and potentially waste a lot of money
Absolutely great advice! You taught me a great lesson! The VIN is essential. It is more of a hassle, but just do it.
Only the first 5 digit/chars of the VIN are required to verify with the part, but the car industry wants YOUR PRIVATE info. So they insist for all the digits! Don't let them violate your privacy!
As my buddy said - I cut it twice and its still too short!!! 😁
I love how you explain things. ❤. I often order parts from dealer online and you really have to watch all the options on a car. Just because this part is a dollar less doesn’t mean it fits.
Ahmed, you gave excellent advice in this video to customers shopping on their own for replacement parts for their vehicles and the pitfalls they might encounter if they select the wrong parts to give to their mechanic! Buyer Beware!
I have bought car parts where a Vin was required to get the right part. Skipping that would probably have ended in disaster. Most good suppliers will not allow you to skip it. They usually only require the last six digits or so.
As a gearhead with many years and cars under my belt, I learned this the hard way as well a long time ago. Always go to the EPC with the vin and get the exact part required, or simply have your trusted shop get the part.
Forgive me for asking, but; EPC? I need transmission service and want to make sure I get the right proper Toyota filter installed
Thanks
Golden advice from CCN. Also, any reputable Toyota dealer will always want to confirm with your vin # before selling you the part. They want to avoid returns and other issues.
Great video.. I had to replace the main USB socket in my RAV4.. I bought the part at a Toyota dealership, and had it installed at a car electronic shop, for way less than the dealership wanted. If you know a little bit about your car, in the long run you can save a lot of cash
Great advice to always enter the VIN. I recently ordered a ball joint from a Toyota dealer's online parts dept. I entered the VIN. They actually contacted me and told me a different part number fit in spite of the fact that their system recognized that part number I specified as matching the VIN. Sometimes the database gets it wrong and you need good parts people to get it right. That ball joint came and fit perfectly. I buy the vast majority of my parts from Toyota but occasionally I'll grab something from Aisin or Denso. I bought a Denso radiator from big A for $72 and it was nearly identical to the Denso I pulled out of my 03 260K mile Corolla. We'll see if this one lasts 20 years.
Excellent advice for Toyota owners!
But my other car is a VW and VW/Audi won't let you enter a VIN on consumer facing sites! At least not an OE parts site I could find.
Another reason to like Toyotas.
A great heads up!
I shop online and see just as many sites not asking for a VIN number as ask for a VIN number.
So far I haven't had any problems but from now on I'm going to follow your advice.
Only shop from those sites that are thorough enough to require a VIN number to proceed.
Thank you car care nut
I'm somewhere between a shade tree mechanic and an advanced amateur. 😂
Sister's Focus needed a master cylinder. Two part numbers, one with, one without ESC. Took the time to remove the battery (easy) and tray (pain with rusted nuts) just to verify the ABS hydraulic pump part number. Put it all back (she needed the car), order the part.
Keep your your awesome information about automobiles rolling, great.
You are absolutely amazing. Mind blown regarding this story, this part, WOW
Great advice and good detective observations by a skilled mechanic. God bless you and family 🙏❤️🙏
Yes, thank you. I have run into this problem many times.
I did a similar thing with my Volvo S60 passenger side axle, the axle I ordered was for a front wheel drive MANUAL transmission, my 2003 is an AUTOMATIC. Fortunately, the part wouldn't bolt up because the manual transmission axle was ⅝" longer between the transmission and the support bearing- but yet, the overall length was the same. I was lucky, I returned it and got the right part once I discovered my mistake. It cost me time- thats it; but learned my lesson. ALWAYS enter the VIN- it's that simple. This is a great video- good luck everybody.
It also helps when the site you're ordering parts from has a comprehensive list of important characteristics for your car that are used to match the part to your car. It won't stop people in a hurry from buying the cheaper part, but when you pay attention, it makes finding the correct part actually possible.
A really good example to show how lack of experience can really put you at a huge disadvantage. Some lessons you learn the hard way!
Thanks. I get parts from the main dealer and I always take the pink slip so they got the body number and I get the right part.
I enjoy a story like this because AMD is not afraid to take diagnostic work. I think some techs don’t like that they don’t get the job after but either way if you charge for your time your getting paid. Very good insight on the Toyota parts site. I myself was saying I think I need to call for a particular part because the web site wasn’t clear about which gasket I needed.
Thanks AMD for the story. I checked not just twice, but three times - and often more, from multiple sources (OEM and non-OEM) before buying parts online.
I always thought I was knowledgeable about my vehicles, the more I watch your channel the more I learn, I have a lot to learn. Thank you for all the valuable information, from a Toyota owner and neighbor a few miles east of your shop.
Thank you for sharing your knowledge!
Not only go by the VIN, but also the date of manufacture on the sticker located on the door jamb. At times, even the dealership will often ask due to changes in the middle of the production year. Always, always take a clear and concise photo of that VIN plate and provide that information to your dealership.
Fascinating & so very clearly explained! Love this channel for its mission to educate❤
100% Sometimes I get asked how come it is taking long to fix it? With today"s cars sometimes you just have to check and double check. If it looks right but says not specific to your vehicle you really have to start paying attention to part numbers. Great info unfortunately an expensive way to learn. We all make mistakes. Great job finding that one.
Glad you didn't throw the other tech under the bus. Solid advice.
This makes perfect sense to me. Often the VIN is needed to find the correct parts and or options list. Even with industrial engines use option numbers and in aircraft the aircraft model and serial number has to referenced.
solid video and information. I used to alway curse, why do I need to type my vin number in and can't they just take the model/make etc...? now I totally understand!! I will never complain again when trying to find correct parts online. ty ty ty.
THAT'S why I get my parts from the junkyard! 😁 Just make sure the car models and years match...and GUARANTEED fit!
Plus you save a ton of money to boot!🙃
Great advice AMD. Without the VIN you never know what will happen.
Critically important details! Great video!
This man is sincere and caring! Taking pride in his work and sharing his knowledge. I’ve learned so much from him! Keep up the great video!
Eye opening info about mechanics not checking part numbers. In aviation, part numbers are crucial, even if the part is identical, all numbers match but the dash number is different we cannot install them. The only time that is allowed, if the part number removed is superseded by a new one; that info would be in the IPC ( illustrated parts catalogue). Great video.
Had a head scratcher as well. I bought a catalytic converter for a 2003 (California spec) Mitsubishi and twice they sent me the wrong part (Fed spec) without the vin. Thank God 2nd one didn't fit so I returned it and talked to the parts warehouse techs. we finally got the perfect part. lost money on the 1st one because I left it in the box for 6 months and the return period expired.
4:30 this is exactly why BOCH parts makes you enter the vin. If you don’t and something doesn’t work or fit the return freight is on you and if it’s electrical there’s no returns.
Excellent advice ! Thank you.
As a ASE certified Parts Specialist there is obvious reason Toyota specifies supply vin for correct fitment or they will not guarantee correct fitment when you order a part without vin I worked many years in parts and for Toyota this is absolutely true If you don’t run the vin many times parts are ordered wrong The more information the better to verify fitment and it’s the same with after market parts
Our LC 150, had traction control issues , it was a software update. Took many trips back to the dealer to get it sorted, no cost or parts. It would lock up and flash traction control lights in tight highway corners .
Thank you for sharing this story
You are absolutely right sir, God bless you, and thanks for your advice
When I went to diesel mechanic school, I was fortunate enough to have 2 old time mechanics teach us simple steps
Of troubleshooting, #2 was ask the operator. Very helpful to know what the customer has done to the car.
Great information. Thanks for sharing.
I think one of the reasons customers want to supply their own parts is that they don't trust the mechanic. There are unscrupulous mechanics who will install cheap, Chinese-made aftermarket parts, and charge the customer for OEM.
He’s 100%. I bought a Toyota oil filter for a Nissan. Part numbers matched. Everything looked good. Filter didn’t fit.
Thank you! I have a marvelous mechanic, been taking my vehicles to him for 9 years now. I've thought about buying parts to take to him but something always felt wrong about it. I was trying to avoid the markup. I would prefer to leave the responsibility for parts choice in the hands of the professional.
Great information! Thanks
Great advice! Thanks
Always remember folks reading is fundamental. People today don't like to read or do research. It's a spoon fed mentally that the world is running on at this point. I just don't get it at all
I also have a 2010 Prius V with 17 inch wheels that has the brake booster running longer and more often now....Very glad you made this video.....now knowing I can't easily grab a used part off of any 2010 Prius. Not sure if I want to fix this problem or upgrade my ride. Anyone else have this brake booster issue?
A great video and excellent advise...Thank you!
Thank you for posting this excellent video. I once brought my Subaru to my local gas station for a service and I provided a choice of 2 different filters which I thought was correct for vehicle. The mechanic rejected both and used their own filter brand. Since then, I've brought the vehicle to my Subaru dealer for all servicing. I appreciate better now why my gas station mechanic wouldn't accept customer-provided parts.
A great tip! Thank you, AMD! Much appreciated!
Great Video! Thanks for sharing!
Excellent video. Thanks for the insight.
This very problem cropped up with me when I attempted to order parts through my Toyota dealer's web site. It was last summer (late) I think when Toyota made changes to their online parts page. I had ordered a new evaporator for my 2002 Toyota Tacoma v6 (5vz engine) and getting the part # was somewhat easy, they asked for the VIN number and when entered a parts diagram popped up for that model and year and you can fairly easily find the needed part and part number. Sometime late last summer Toyota changed the parts web page and made finding the parts diagram almost impossible to locate. If you have the part number on hand, things are easy, but if you don't have access to the parts diagram getting the correct part number can be a real hassle. As outlined above, just knowing the parts you need is not enough since Toyota has multiple part numbers for just about every part. Example. try ordering left and right side marker lamps for a 2002 Tacoma, depending on the grade of the truck the marker lamps left and right side have different part numbers for the TRD version vs base model truck . The marker lights look almost the same but get the wrong one and you'll play hell attempting to install the marker light on each side. Why doesn't Toyota make the parts diagrams available for online parts purchasing???? Thanks Toyota!