Tech Talk: How to Create a Queue on IP PBX | Call Center Essential

Call Center, sales & support department need to deal with a bunch of incoming calls every day. To avoid the mess, enabling Queue feature in your telephone system is necessary. The queue is a key feature that helps to distribute incoming calls flexibly to members in the same group.
Step 1: Create a Queue on the PBX 00:23
Please pick the Static Agent from the Dynamis Agents in this step.
Step 2: Customize your own Ring Strategy 00:58
● Ring All: Ring All available Agents simultaneously until one answer.
● Least Recent: Ring the Agent which was least recently called.
● Fewest Calls: Ring the Agent with the fewest completed calls.
● Random: Ring a Random Agent.
● Rrmemory: Round Robin with Memory, remembers where it left off in the last ring pass.
● Linear: Rings interfaces in the order specified in the configuration file.
Step 3: Set the Queue as the incoming call destination 05:06
Get more details on Yeastar Document Center: bit.ly/3lj77Cz

[@ummerfarooq5036]

Well explanation

[@chris_chara]

Quite useful feature and well explained.

[@YeastarVideo]

Glad you think so!

[@calapsyoutube8336]

How do I configure that there is one language in one queue and another in another?

[@YeastarTechnicalChannel]

Hi, here I suggest you can upload a custom prompt. As the system prompt is global, if you do want it, you may contact our support team at support.yeastar.com.

[@lucarinaldo83]

There is a way to enter a maximum number of calls per queue? In some installations, i have the problem that the number of customers in the queue, exceeds the maximum concurrent call of the machine.

[@YeastarVideo]

Hi Luca, our Technical Support has reached your question. Please contact them and they will answer your questions.

[@lucarinaldo83]

@@YeastarVideo Thank you very much

[@manojrana2071]

Very usefull

[@YeastarVideo]

Glad you think so!

[@semperfidelismostar]

This works for all S series (I need this feature, is it enough to get S20)?

[@YeastarVideo]

Yes, all S-Series PBX have this feature, including S20.

[@NetworksVOIP]

Ok