As a former sales grunt who experienced both low and high closing ratios, I found it infuriating that no matter how crappy the product was, and therefore hard to sell, like a credit card over the phone, or conversely how great it was, and easy to sell, management would always act as though they assumed every encounter was winnable. So, for instance, some guy comes into a store just to use the bathroom, and it turns into, "Why didn't you sell them X?" Less hyperbolic examples include, "Why aren't you aggressively approaching all the people assiduously avoiding eye contact because they either know what they want, or are just browsing?
School Flxps Who he IS not who he was. He is not dead yet Why are you using past tense? Your education is lacking and your understanding of the English language is below that of a 7 year old.
Harry Garrett no, if he did that, it would show that the owner of the company only cares about the money he makes and the image of his company. it’s quite clear that most of these workers aren’t paid the most as compared to him and they definitely need to earn money for themselves and their family. just because a few not-really enthusiastic workers aren’t doing their job to their best doesn’t mean that they deserve being fired, after all they’re just doing what they are paid. on the other hand, the owner of the company is making millions, just because of a few bad apples in his company wouldn’t significantly reduce his profits so it wouldn’t really matter to him. if he did actually fire them it would just show that he isn’t very humanitarian and is just a greedy person, however if he promotes those who do a good job, it would show that he does indeed care about his workers and not just his profits.
Harry Garrett well i disagree, i think that if most ceo’s and owners were like that, they would make a good business partner. if you keep rewarding those who do a good job, it would encourage those who aren’t working as hard to buck up and start doing a good job. this is not only good for those workers who do a good job, but also for the company. when people know that a company rewards those who work hard, more hard working people are keen to work for them and do a good job while they work for them. this would greatly improve the companies business because they would start having better workers in their outlets and more people would be attracted to not only work for them, but to buy from them, knowing that the customer service would be good. also the thing about Donald trump is quite irrelevant in this argument, it’s a whole separate issue about people not wearing masks and it definitely isn’t Donald trump that is mainly at fault.
Harry Garrett in this case I’m talking about this video, the owner of harvey norman, which is exactly why I explicitly stated in my first reply that one employee wouldn’t affect his billion-dollar company. yes I agree that in small businesses you have to be harsh to start one but I’m talking about big businesses where one slacking employee wouldn’t mean a lot to the company
as a customer, I appreciate sellers that shut their trap and let me live and look. If I'll have questions, I know where they are. Small talk and they trying to sell hot air is despicable
hdckdsadd Fucking hell you definitely are a customer 😂 "shut their traps" 😂 you know that a lot of companies pressurise their salesmen to fully confront the customer. We don't want to talk to you at all we just want to keep our jobs get off your high horse 😂
The ones who have never had to work in retail don't get that sales people don't WANT to come up to you either (and often deal with rude replies). In most jobs they are forced, by their managers and company policy, to approach all customers. They get warnings and eventually lose their job if they don't. So next time you find it annoying when a salesperson does this, don't complain to the sales person and make their sucky low-paid and thankless day even worse. Instead contact the company corporate and ask them to stop making salespeople do it. Cos trust me, they don't wanna do it either!
not really, the company is a giant ponzi scheme, shifting debt to other entities. Most of the stores go broke quickly. The stores are average and overpriced, the only thing they are good for us shoplifting lol
My personal portfolio/investment manager; Mr Naziri after a whole week of research,he runs an investment platform where you don't have to undergo any stress in the trades, he manages my trading account which i opened with a capital of $3000 and now i have grown my portfolio up to over $21,500, a huge success
Could be the literal head honcho of a corporation doesn't have a lot of oversight or direct control on such low-level affairs. Of course once he knows, he can tell people to tell other people to get their training program back in order. Considering he died, let's hope his successor will do it.
For all the people saying “most customers want to be left alone.” Yeah, that’s true. But some need and ask for help. He ASKED FOR HELP and that’s what he got. You want to know what kind of help the people who want help are getting!
People in retail 90% of the time aren't given jack shit more for being good or bad at the job. Most jobs punish those who fall below the minimum and those who go above and beyond are given a "attaboy" and a pat on the back because they don't need to give that person more money or a promotion because they are doing the shit for free. Not to mention most customers are idiots. Why would I go above and beyond at a retail job im not rewarded at? What do I get out of it? A "thank you" doesn't pay my bills.
@@TH-du8nc You're pathetic and anti-American for suggestung that if people don't allow themselves to be taken advantage of for the sake of their employer who doesn't give a fuck about them but still demands employees to go above and beyond then those people deserve to be unemployed. Like I said: If that's what you want then go fuck off to China.
kong fu it's not aggressive they're were just terrible. He approached them, told them he didn't know what he wanted. If she had approached him that would be fine too but she made no suggestions. I worked in sales so it was painful to hear him say he wants to buy one and the guy just stood there. He could of made a sale, they were just terrible.
lol I worked retail, we know you "no, I am just looking" people. the ones that clearly know what they're are looking for and will spend the next 20 minutes looking for it. then, find something that's close enough and buy that, when I could've laid out your options and have you on your way in a matter of minutes minutes. fun fact: males do this much more frequently than females
real people hate being told what to buy. hate being sold something. people want to be left alone and get help with what they want when they ask. that's it.
mistakes were made true true. When someone tries to sell stuff to me, I say "can I have it for free? do I get a prize? do I get payed?" & when they say no, I say "then never mind. (I knew their was a catch)."
mistakes were made That's not true, I've worked in retail and so many people are clueless and just stand there waiting for you to tell them which is the best and what you should buy.
Chris Merrick then you go to them say if there is anything i can help you with let me know. Leave it at that. Almost everyone i have ever met hates when people bug them trying to sell stuff. Are you sure these people you are "helping" really want your help? Do you perceive them as someone who is lost and need to be sold something? Maybe that is just your thoughts and not the thoughts of the people you are "helping"
I am in retail myself and I strongly disagree with "people don't want help and want to buy things on their own". Maybe if you're at the grocery store, but that's it. 80% of my sales come from helping the customer with knowledge on the product and what they didn't know themself. Unless they already know what they want, they want your help *if they're actually planning on purchasing from you instead of wasting your time*. No, "well let me know if i can help you. thanks", does not work if you plan on being more than a half ass worker (which from the looks of it you might be in your personal occupation). High spirits, confidence, and showing your customers that you want to help them is what sells a product if it doesn't sell itself already.
It's a freaking furniture store. I don't want to be harassed by a worker if I'm trying out sofas. I want to sit there for a few minutes to determine if my ass likes it, not be stared down and have to deal with sales talk.
Davinder Dhuhrhe yeah and the attempts at making an application to a minimum wage job sound like a life changing "career opportunity" where they have "personality tests" in a search for the perfect candidate
Davinder Dhuhrhe A lot of discrimination. The good news, is that this earthly life is not for ever and the bad news is that we got to be patient and happy with what we have.
@@giftapfel The idea of a minimum wage is actually pretty bad news for low income people. In a nutshell a minimum wage artificially inflates certain jobs to appear as if they will support a person beyond what the job is actually worth. This can mislead some people into settling for jobs that are dying off or which are best suited for high school students or motivated retirees. If there were no minimum wage, then businesses that paid too little would struggle to find people to work for them and those which paid better would find enough staff in no time. A living wage cannot be safely demanded from a job that isn't worth the living wage.
@@matthewmosier8439 I understand your point but i think there would still be people desperate enough to work those low paying jobs and people would be abused.
I once worked 28 years for one of the largest retailers in the US with over 500 stores back in the 80s. The very first day the only owner came to our location, I was only a warehouse employee in charge of sweeping and mopping the floors all day. We knew he was coming so I had a plan. When he entered the warehouse I had found the worst looking broom I could find and when he came by my to say hello as he would always do to every one that worked for him, he told me the floors looked very good. My responce. Thank you, but they would look awesome if I had better brooms. He just looked at me and walked away. The manager got all over me after he left. But a week later we had all new brooms and mops. And a message from the owner for the manager to move me out of the warehouse and into training for management. I had only been there for 2 months. A year later I was off the salesfloor and new assistant manager, 2 years later a manager and 7 years later regional manager for 16 stores, until The owner died and his son sold the business. I decided I did not want to work for anyone else and retired from the retail business. So, get to know your owners and bosses and always stand out from the others is my advice.
Annabelle You missed HER point. She’s saying that even if one of the managers or any staff/customers recognize him then his whole undercover thing is busted. Even just adding a mustache might be enough for people to not notice the CEO. But managers and higher ups will notice and notify their employees quick to act good if he walks in there without a disguise.
I am in agreement with Gian that they did a lot of work to his face, however "and a whole *another* face" is not perfect English at all. At the same time, however, ilyjax is certainly in no position to make comments like that when he starts of by saying "First of all" and then lists no subsequent points to the first. He also uses "than" rather than "then" and there is no need for his first full stop.
their not terrible employees. customers just don't want to be bothered so your employees just know what to do with you. lol! as a customer i don't want to be bothered as well. i'll ask if im interested on something.
arjay2002ph as a sales person is YOUR JOB to talk to the customer to make A SALE. You must not know anything about this field of work. But I do know what your talking about.
arjay2002ph also he basically implied the question by saying i dont know what i want and the im thinking of buying one. Those are indicators to make a easy sell and show them what you have on sale.
Eduardo Castillo and sometimes, that 'anything' includes some bit of silence to the customer so as to allow then peace of mind when choosing their good or service.
This is Harvey Norman in Australia. I used to work there throughout late high school and university. Lots of old people came in to just chit chat without ever buying anything. We had strict sales targets and would get scolded for not meeting them if we didn’t achieve these targets. Rather than missing out on potential sales by staying with a man who says “I don’t know what I want” we’d usually tell him to ask us if he needs help. The boss would also tell us to not waste time with window shoppers. Everyone made minimum wage plus commission which was 0.6% of total sales. Once a year, this guy (Gerry Harvey) or another out-of-touch executive would visit, complain that we’re not busting ass and threaten our boss to take the franchise back if we don’t improve. We would lose our commission for the following month when we didn’t achieve our sales targets in a month. I even heard rumours that a nearby store had sales strike targets - where the boss would look at the security cameras, count how many people walked into the store and then come up with a percentage of how many sales were made. This old turd also lobbied the government hard in the 2000s when eBay and online shopping was picking up for the government to tax the hell out of them. Horrible place to work.
I have my own carpet cleaning company & when i go to customers homes i always introduce my self as a technician, you would be suprised how mad people get when you try and explain something to them because they seem to already "know". But i love my customers and i make sure they are always satisfied with our work.
Well, that's a sales job. Every customer is important. You cannot throw away a customer coz you fought with your boyfriend yesterday. Imagine a doctor does that. Every profession is equally important.
@@littlesushie yes but a doctor gets paid more than enough to have a complete lifestyle change in order to fit his job expectations. Why should a sales person devote their life to selling... dishwashers?
@@sikbone because he/she choose that job and anyone should do their job as their best regardless, especially service bussiness because that is the main point of the job.
Why always extremes? You are not limited to be a top or a horrible employee. Even with minimum wage you should fulfill minimum standards. If you can't, leave. As much as the US labour market is toxic, the idea that minimum wage is an excuse to be as detrimental to your employer as you wish, is bullcrap. I worked for minimum wage delivering breakfast at awful hours (3am). Should I have crapped in every 5th bag and deliver half of them late because I am paid minimum? Would that be okay in your world? That first woman has ONE big assignment. And she didn't do that. She wants to be paid for standing in uniform for 8 hours.
TwoCentsforCharon that’s all they pay them for. The company is supposed to train their employees and I don’t mean a 30 minute video at orientation. You’ve got your head up your ass if you think the employee is solely responsible. I worked retail for a very long time with zero training and I was great with customers. The company shit on me all those years and the customers would ask for me by name. Wake up. The man became was able to continue being a billionaire because he paid his employees shit and offered them no benefits and gets upset when they don’t roll out the red carpet. They’re all the same. Money money money and why why why? Then this undercover bull shit. Maybe if he actually showed up and treated his employees like he gave even the slightest fuck about them they may work the harder.
@@darklordojeda they are still adults. I was never taught to talk to customers, that's an acquired skill. I am not blaming her for being a bad saleswoman, yes, that's the company's fault. I blame her for not doing anything at all in that video, just standing around. Regardless of the American minimum wage culture, if you aren't doing your job at all, why do you expect any pay? Your comment is precisely what I meant when I said that some people presume that minimum wage is a justification for any behavior and action of the employee. Not even using basic communication skills you learn before freaking elementary school is one such behavior! If you really want to fight the American labor exploitation culture, don't use her as an example because she is exploiting the system as much as the companies. Ps: you said that's what they are paying her for. I'd love to see the contract SHE SIGNED saying that.
@@boooster101 your comment is so off the mark its unbelievable 😂 these people provided adequate service, one of them clearly needed more training which is an HR issue. Nowhere did I say that minimum wage is an excuse for sabotaging your employer but at the same time they cant expect 5 star service and reap the benefits with no return, especially seeing as the roles they fill aren't required to have an education they are entry level so thats what they should expect. In employment relationship is a mutual agreement that should benefit both sides. Training, opportunities to climb the ladder etc. Obviously HR should've trained the first girl properly, but everyone in that store did what was expected of them they still gave the service that they needed to. Was it 5 star? No. Does it need to be? No. I work in a min wage job (NZ is a bit different) but I love it more than my previous job which was paying $6 more, because even though the pay is shit the job is enjoyable, theres opportunities to grow, the environment is awesome etc. I worked in subway for a while and they expected 5 star even though it was min wage and the staff weren't trained properly and were often left alone at night without help. Do you see the issue there? They also refused to pay overtime which is illegal so everyone wanted to do the minimum work as legally that's all they had to do. If they want 5 star service without paying for it they need to offer better training and incentives, noone will work for free
It's Australian theme to treat the elderly with contempt. I was with my elderly father in Harvey Normans and a shop assistant rolled his eyes at me when he was stuck behind my dad. Needless to say I went ballistic!
@@kingbush9328 Stock is crashing, bitcoin investment right now will be at every wise individual list in a month you are ecstatic with the decision you make today
I love how japan gives privacy In shopping center, restaurant etc. They'll only assist you if you ask for it. Rude japanese sales person is just normal based on experience living here in japan. But over all its fine.
When I go to a store, I prefer to be left alone and only when I need some information (price, size or whatever) then I look for help from the stuff! And I'm sure, not alone on that!
What these owners should do if they really want to keep track of their employees is to send random people (always someone new) with a hidden camera on them to record how the employees treat the undercover shopper a few times a month in all their stores. That's how you keep track of things. That way the employee won't know who is undercover and who is not.
As a part-timer, I also not so good at this kind of chit-chat with the customer. So either u r my boss in disguise or not, I'm just gonna smile when u said anything.
![Natti Natasha - Quiéreme Menos [Official Video]](http://i.ytimg.com/vi/R57RrTjRGxk/mqdefault.jpg)
Honestly, I'd say 95% of his staff don't even know what he looks like.
That's Gerry Harve, most Aussies know him, so they would know him, he's quite famous in Australia
Plus all it takes is for one person to recognize him and they would alert the entire staff to be on best behavior.
I mean the biggest part of that costume was the mustache and the hat I feel he'd wear anyways
@@adventurez6691 We know him as the cockhead that he is.
Or dont care at all
I don't think he needed a disguise. I doubt any of them knew who he was.
Stolen comment
still if one person found out it ruins it for all of them plus some stores has framed pictures and history of the company
Stolen comet
man you really stole my comment. 😐
@@AveryBryce Wow, you are the man himself.
The title should have been: "Old man disguised as an old man "
🤣😂
2020 COVID 20
Lmao
Lmao
Omg.. ur comment made me laugh 😂😂😂
Just imagine taking of your desguise and they still dont know you
Oh no! 🤣
@under a rock spelling Nazi bruh
@@aldyzero6676 nazi??????????
@@minilamma4879 yes nazi
✨desguise✨
Every owner should do that at the place of there business.
If MacDonalds's owner does that he will travel around the world.
But some of them Just checking the numbers
@0 110 haha english school.teacher
@@Nero-F121 they have regional managers
their ***
I hate being bothered by a salesperson when I go into a store. If I want something I'll ask. Stay out of my way lol.
Same
🤣😂
@@ilovesheen7446 Yes
Clam MacGregor Same here!
@@Rationalist101 Not really
“CEO discovers some employees are good and some are bad....learns nothing”
Still interesting tho
As a former sales grunt who experienced both low and high closing ratios, I found it infuriating that no matter how crappy the product was, and therefore hard to sell, like a credit card over the phone, or conversely how great it was, and easy to sell, management would always act as though they assumed every encounter was winnable. So, for instance, some guy comes into a store just to use the bathroom, and it turns into, "Why didn't you sell them X?" Less hyperbolic examples include, "Why aren't you aggressively approaching all the people assiduously avoiding eye contact because they either know what they want, or are just browsing?
@@matthewdietzen6708 i hate people like that lmao, crazy how some cant take a hint
I bet he learned that most salesmen suck at their job
*im gonna be the greatest villain of all time, yall finna be ready for my ascension*
New title: "Old man transforms into another Old man and browses around shop like a miserable old man"
graytoby1 the pessimist
Accurate enough
@@bluenovagaming1922 the factual pessimist
Excuses
*im gonna be the greatest villain of all time, yall finna be ready for my ascension*
They did all that for a moustache
Update: I'm glad to have made so many of you laugh with my comment. God bless.
😂😂😂😂 your damm right i see no different ..only mustache...
And mustache is all he need 😂😂✌️
Yes, it's absolutely unbelievable, isn't it?
That's what they do when they dont know what to do or dont want too, ita the equivalent of pick a broom and pretend your working lol
😂😂😂 best comment.
He doesn't even need a disguise none of them even knew who he was anyway.
Lol
Lol right
School Flxps
Who he IS not who he was.
He is not dead yet
Why are you using past tense?
Your education is lacking and your understanding of the English language is below that of a 7 year old.
hahahaha
Andrew_koala calm the fuck down nerd
don’t fire the ones that did badly, promote those who did well
Harry Garrett no, if he did that, it would show that the owner of the company only cares about the money he makes and the image of his company. it’s quite clear that most of these workers aren’t paid the most as compared to him and they definitely need to earn money for themselves and their family. just because a few not-really enthusiastic workers aren’t doing their job to their best doesn’t mean that they deserve being fired, after all they’re just doing what they are paid. on the other hand, the owner of the company is making millions, just because of a few bad apples in his company wouldn’t significantly reduce his profits so it wouldn’t really matter to him. if he did actually fire them it would just show that he isn’t very humanitarian and is just a greedy person, however if he promotes those who do a good job, it would show that he does indeed care about his workers and not just his profits.
That's a bad mentality.
Imagine if he was a teacher lol
Harry Garrett well i disagree, i think that if most ceo’s and owners were like that, they would make a good business partner. if you keep rewarding those who do a good job, it would encourage those who aren’t working as hard to buck up and start doing a good job. this is not only good for those workers who do a good job, but also for the company. when people know that a company rewards those who work hard, more hard working people are keen to work for them and do a good job while they work for them. this would greatly improve the companies business because they would start having better workers in their outlets and more people would be attracted to not only work for them, but to buy from them, knowing that the customer service would be good. also the thing about Donald trump is quite irrelevant in this argument, it’s a whole separate issue about people not wearing masks and it definitely isn’t Donald trump that is mainly at fault.
Harry Garrett in this case I’m talking about this video, the owner of harvey norman, which is exactly why I explicitly stated in my first reply that one employee wouldn’t affect his billion-dollar company. yes I agree that in small businesses you have to be harsh to start one but I’m talking about big businesses where one slacking employee wouldn’t mean a lot to the company
Imagine a karen there, "I want to speak to your manager, manager"
Close enough
Who really knows what their "boss" looks like in a corporation?
Brian Rock people who work at apple and microsoft
Brian Rock I don't know my boss at Pick N Save.. All I know is a few mangers and others tell me what to be done.
GDogGaming u spelt mangers wrong it is managers
Brian Rock I do. only person I haven't met was the owner. everyone under I've met. but I have only talked to the boss like twice in 2 years lol
volksrod69 how big is the company you work for? I'm talking about size comparison to this corporation.
he took off his mask and everyone was like who dafuq is that lol
lol
bbmatias22 hahahah
i loled so hard on this
Archangel Michael because they are covered more? that comment is so retarded
bb
And he passed away last December before Xmas RIP Mr.Billionaire
Damn
F
Rip brother
F
F
1:01 - a billionaire’s laugh... 😂
😂
check bezos's laugh
When everyone pretended to recognise him
WASH POPPIN lmao
I lost my shit
😂
They're shocked! Everyone knows him!
Oooooooh, it's... that guy
Just a pair of sunglasses would have done the trick....
Nero Baobab he's a billionaire why would you stop at just glasses.
because no one knows what he looks like anyways
Nero Baobab They wouldn't recognize him anyway
and a mole on face o_0
U have 747 like boing 747
I guess when you’re a billionaire you just have about nothing better to do lol
depends. many billionaires work more than 15 hours a day.
@@xS-qi3ll sure
@Jhonny Stevenson billionaires are bad people
@Dying BReed he does nothing though
@Dying BReed like what and do they get payed millions
0:22 girls doing their makeup
lmao
lmao
lmao
lmao
Lmao
as a customer, I appreciate sellers that shut their trap and let me live and look. If I'll have questions, I know where they are. Small talk and they trying to sell hot air is despicable
hdckdsadd Fucking hell you definitely are a customer 😂 "shut their traps" 😂 you know that a lot of companies pressurise their salesmen to fully confront the customer. We don't want to talk to you at all we just want to keep our jobs get off your high horse 😂
I wish you would've shut your trap and kept your comment to yourself.
@@kcslaterrsm7794 exactly
The ones who have never had to work in retail don't get that sales people don't WANT to come up to you either (and often deal with rude
replies). In most jobs they are forced, by their managers and company policy, to approach all customers. They get warnings and eventually lose their job if they don't. So next time you find it annoying when a salesperson does this, don't complain to the sales person and make their sucky low-paid and thankless day even worse. Instead contact the company corporate and ask them to stop making salespeople do it. Cos trust me, they don't wanna do it either!
This person never worked in retail huh?
Well he is a billionaire afterall... His employees must be doing something right at least..
happy yam XD
80/20 principle
right, what an ungrateful bastard.
not really, the company is a giant ponzi scheme, shifting debt to other entities. Most of the stores go broke quickly. The stores are average and overpriced, the only thing they are good for us shoplifting lol
liked the ops comment. Noe its 666.
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"I never would've recognized him"
C'mon let's be honest here. You most likely didn't know him at all.
"That girl needs a lot of training..."
Well, providing that training should be part of the investment, shouldn't it?
It could also be the fact that they generally dont train good enough not just money.
He died
Could be the literal head honcho of a corporation doesn't have a lot of oversight or direct control on such low-level affairs. Of course once he knows, he can tell people to tell other people to get their training program back in order. Considering he died, let's hope his successor will do it.
@@MentalParadox he is not Dead His Co Founder Dies Check On Google Gerry Harvey
This store is ridiculously overpriced so they SHOULD be good salespeople. However my dad found out a few weeks ago that they're still crap.
For all the people saying “most customers want to be left alone.” Yeah, that’s true. But some need and ask for help. He ASKED FOR HELP and that’s what he got. You want to know what kind of help the people who want help are getting!
People in retail 90% of the time aren't given jack shit more for being good or bad at the job. Most jobs punish those who fall below the minimum and those who go above and beyond are given a "attaboy" and a pat on the back because they don't need to give that person more money or a promotion because they are doing the shit for free. Not to mention most customers are idiots. Why would I go above and beyond at a retail job im not rewarded at? What do I get out of it? A "thank you" doesn't pay my bills.
@@SEliteGuitarist because someone will do that job better than you for the same price. Sink or swim. That’s life
Exactly...that smartass " yeah well...there all for sale..."
Them: Why I didn't hear the boss music 👁️👄👁️
😂 boss music
HIS A GREAT BOSS NOT BECAUSE OF WHAT HE OWNS BUT BECAUSE OF HIS HUMBLE PERSONALITY.
Lol
"They are not good"
Have been paying minimum wage since the retail had their first employee.
Exactly. You get what you give.
Youre right, they should fire them and give them nothing.
@@TH-du8nc You're so pathetic and anti-American. Go fuck off to China if you love being screwed by your government so much.
@@TheChickenRiceBowl lol im pathetic cause i suggest people do a good job ?
@@TH-du8nc You're pathetic and anti-American for suggestung that if people don't allow themselves to be taken advantage of for the sake of their employer who doesn't give a fuck about them but still demands employees to go above and beyond then those people deserve to be unemployed. Like I said: If that's what you want then go fuck off to China.
If you have good prices the people will come. Aggressive sales suck! My standard answer: No, i am just looking around.
kong fu it's not aggressive they're were just terrible. He approached them, told them he didn't know what he wanted. If she had approached him that would be fine too but she made no suggestions. I worked in sales so it was painful to hear him say he wants to buy one and the guy just stood there. He could of made a sale, they were just terrible.
kong fu This isn't a library so 5 bucks to browse is the standard response
kong fu fighting
*HUAH!*
kong fu Reminds me of a car dealers men
lol I worked retail, we know you "no, I am just looking" people. the ones that clearly know what they're are looking for and will spend the next 20 minutes looking for it. then, find something that's close enough and buy that, when I could've laid out your options and have you on your way in a matter of minutes minutes. fun fact: males do this much more frequently than females
*“I didn't even recognize him”*
*“Haha I never would have known it was him”*
*“Haha who da fook is that guy”*
farooq rah ?
@farooq rah You're name sounds like a Skyrim battle cry.
Yo is that a Connor reference?
r/woosh to everyone who didn’t die laughing like I did, because they don’t know Connor 😂
@@jimtron8121 it's spelled Conor
I have done this many times. Although I dress up as a young woman.
Yes Grandpa, that's why we keep having to come and bail you out !!!
I wanna see you grandpa CD 😉
😁🤣🤣🤣
If I see you dressing up with short skirts again I'll be giving you a well-deserved spanking, Frank!
@@grannyvegan8129 grandparents Norbit
At least his disguise is way better than the crap wigs and beards used on 'undercover Boss'
Brie Says ha, true true! 😄
deeks
IVANZ WORLD If you're going to troll at least try to be funny
Brie Says
lolololololololololololololoz
Brie Says no it wasn’t. It looked like he grew an old man mustache and got a cheap tan....not that big of a change in his looks
real people hate being told what to buy. hate being sold something. people want to be left alone and get help with what they want when they ask. that's it.
mistakes were made true true. When someone tries to sell stuff to me, I say "can I have it for free? do I get a prize? do I get payed?" & when they say no, I say "then never mind. (I knew their was a catch)."
CANNIBAL ಠ_ಠ that's hilarious, I will try that sometime.
mistakes were made That's not true, I've worked in retail and so many people are clueless and just stand there waiting for you to tell them which is the best and what you should buy.
Chris Merrick then you go to them say if there is anything i can help you with let me know. Leave it at that. Almost everyone i have ever met hates when people bug them trying to sell stuff. Are you sure these people you are "helping" really want your help? Do you perceive them as someone who is lost and need to be sold something? Maybe that is just your thoughts and not the thoughts of the people you are "helping"
I am in retail myself and I strongly disagree with "people don't want help and want to buy things on their own".
Maybe if you're at the grocery store, but that's it. 80% of my sales come from helping the customer with knowledge on the product and what they didn't know themself. Unless they already know what they want, they want your help *if they're actually planning on purchasing from you instead of wasting your time*. No, "well let me know if i can help you. thanks", does not work if you plan on being more than a half ass worker (which from the looks of it you might be in your personal occupation). High spirits, confidence, and showing your customers that you want to help them is what sells a product if it doesn't sell itself already.
the employees pretending to "realize" who he is when he took the makeup off is hilarious
He even laughs like a billionaire
It's a freaking furniture store. I don't want to be harassed by a worker if I'm trying out sofas. I want to sit there for a few minutes to determine if my ass likes it, not be stared down and have to deal with sales talk.
Google Approved Sounds like to me a car dealership is masked with a furniture store XD
Google Approved you sound like a lard ass lmfao
Google Approved your the kind of person to sit on a sofa have the employees stare because your disgustign fat ass is destroying the product
Google Approved exactly...
I am LMAO while my ass is on my sofa.
I hate when they pay you min wage and expect you to put max effort.
Davinder Dhuhrhe yeah and the attempts at making an application to a minimum wage job sound like a life changing "career opportunity" where they have "personality tests" in a search for the perfect candidate
Davinder Dhuhrhe A lot of discrimination. The good news, is that this earthly life is not for ever and the bad news is that we got to be patient and happy with what we have.
BLP Blp Blp I bet your one of those who own a business, earn a lot of money, on the back of others and can afford anything.
BLP Blp Blp You don't have a choice. The rent must be paid, not to mention food.
BLP Blp Blp That's the way, to control the crowed. So, be happy, when you have a problem, nobody will care.
Business owners take note: You Can't expect top notch service when you pay your employees crap.🤷♂️
How do you know they pay them shit.
@Chris Lawrence jealous of what? I'm just saying treat your employees with the respect that they deserve and pay them a living wage.
@el psy kuONGROO I mean im an ultra capitalist but I think everyone should get paid a fair wage..
@@giftapfel The idea of a minimum wage is actually pretty bad news for low income people. In a nutshell a minimum wage artificially inflates certain jobs to appear as if they will support a person beyond what the job is actually worth. This can mislead some people into settling for jobs that are dying off or which are best suited for high school students or motivated retirees. If there were no minimum wage, then businesses that paid too little would struggle to find people to work for them and those which paid better would find enough staff in no time. A living wage cannot be safely demanded from a job that isn't worth the living wage.
@@matthewmosier8439 I understand your point but i think there would still be people desperate enough to work those low paying jobs and people would be abused.
I once worked 28 years for one of the largest retailers in the US with over 500 stores back in the 80s.
The very first day the only owner came to our location, I was only a warehouse employee in charge of sweeping and mopping the floors all day. We knew he was coming so I had a plan. When he entered the warehouse I had found the worst looking broom I could find and when he came by my to say hello as he would always do to every one that worked for him, he told me the floors looked very good. My responce.
Thank you, but they would look awesome if I had better brooms. He just looked at me and walked away. The manager got all over me after he left. But a week later we had all new brooms and mops. And a message from the owner for the manager to move me out of the warehouse and into training for management. I had only been there for 2 months. A year later I was off the salesfloor and new assistant manager, 2 years later a manager and 7 years later regional manager for 16 stores, until The owner died and his son sold the business. I decided I did not want to work for anyone else and retired from the retail business.
So, get to know your owners and bosses and always stand out from the others is my advice.
I don't get why bosses think they have to go undercover. Most employees (99.9%) don't know or even care what their CEO looks like.
I do.
You missed the point. They want to go undercover to see how employees really do or don't do their job
@@SciFiGirl007 you missed HIS point.
Annabelle You missed HER point. She’s saying that even if one of the managers or any staff/customers recognize him then his whole undercover thing is busted. Even just adding a mustache might be enough for people to not notice the CEO. But managers and higher ups will notice and notify their employees quick to act good if he walks in there without a disguise.
@@arnold8047 I'm next, You misser HER point
I used to work at one of his stores. This man is wonderful. He once revived my dead cat.
Got recommended this and i thought "oh 10 hours ago" then half way through, i noticed it was 10yrs ago😹😹😹😹
😂
hello darkeness my old friend ...
Yeah. Guy's been dead 2 years.
@@OffGridInvestor 😢
@@OffGridInvestor oh rip
That man really stood there and said “it’s all for sale” 💀💀
Hmm yes, the store here is made of store
It looked like they just put a mustache on him..
and a chin
and a whole 'nother face
Gian no, just no. Now go to bed kid.
So? As i thought..
I am in agreement with Gian that they did a lot of work to his face, however "and a whole *another* face" is not perfect English at all. At the same time, however, ilyjax is certainly in no position to make comments like that when he starts of by saying "First of all" and then lists no subsequent points to the first. He also uses "than" rather than "then" and there is no need for his first full stop.
their not terrible employees. customers just don't want to be bothered so your employees just know what to do with you. lol!
as a customer i don't want to be bothered as well. i'll ask if im interested on something.
arjay2002ph this is random but that's a really cute dog in your photo there. 😊
arjay2002ph as a sales person is YOUR JOB to talk to the customer to make A SALE. You must not know anything about this field of work. But I do know what your talking about.
arjay2002ph also he basically implied the question by saying i dont know what i want and the im thinking of buying one. Those are indicators to make a easy sell and show them what you have on sale.
Eduardo Castillo and sometimes, that 'anything' includes some bit of silence to the customer so as to allow then peace of mind when choosing their good or service.
He didn't buy anything. Looks like she read him correctly. lol
This is Harvey Norman in Australia. I used to work there throughout late high school and university. Lots of old people came in to just chit chat without ever buying anything. We had strict sales targets and would get scolded for not meeting them if we didn’t achieve these targets. Rather than missing out on potential sales by staying with a man who says “I don’t know what I want” we’d usually tell him to ask us if he needs help. The boss would also tell us to not waste time with window shoppers. Everyone made minimum wage plus commission which was 0.6% of total sales. Once a year, this guy (Gerry Harvey) or another out-of-touch executive would visit, complain that we’re not busting ass and threaten our boss to take the franchise back if we don’t improve. We would lose our commission for the following month when we didn’t achieve our sales targets in a month. I even heard rumours that a nearby store had sales strike targets - where the boss would look at the security cameras, count how many people walked into the store and then come up with a percentage of how many sales were made. This old turd also lobbied the government hard in the 2000s when eBay and online shopping was picking up for the government to tax the hell out of them. Horrible place to work.
Wish world had more leaders like him who actually cared for quality of service their under teams are disbursing to prospective customers. Respect.
" I didn't even recognize him " Even though those words were fake, they still had no clue who he was. Lol
I have my own carpet cleaning company & when i go to customers homes i always introduce my self as a technician, you would be suprised how mad people get when you try and explain something to them because they seem to already "know". But i love my customers and i make sure they are always satisfied with our work.
Some people got a raise, some got fired.
Probably.
Nyahahaha
@@RisingDeath nyahahaha
Ah the good old days of brick and mortar retail stores. Glad RUclips has this archive so I can show my grand kids what it was like.
Imagine the situation of generally being kind & good & the one & only moment you are in a bad mood you, have to interact with him.
🤣🤣🤣
Well, that's a sales job. Every customer is important. You cannot throw away a customer coz you fought with your boyfriend yesterday.
Imagine a doctor does that. Every profession is equally important.
@@littlesushie yes but a doctor gets paid more than enough to have a complete lifestyle change in order to fit his job expectations. Why should a sales person devote their life to selling... dishwashers?
@@sikbone because he/she choose that job and anyone should do their job as their best regardless, especially service bussiness because that is the main point of the job.
@@sikbone What's your job? Because with that attitude, I'm doubting it's anything that pays well.
These people smiling when he remove his makeup little they didnt know they are fired😂
ICHIMATSUUU
@@missmoonlight629 hemlllooooo
The store he revealed himself in gave good service :)
Wonderful idea!!! 💖💗💕
Very disappointing employees
Why u every where
@Jake lives his life on yt
@@ImZurgzz maybe its a promoting thing I have seen him everywhere too but its all good anyone can watch youtube all they want
I find you everywhere 😂
You again
Love how everyone was still like "Who's this guy again?" after the reveal.
damn this guy is respectable for sure he doesnt blame the worker for not doing what they should be doing he blames the managers lack of training
*takes his mask off*
A new guy :"who the hell are you? "
"Chime is fee fee overdraft protection" 🤪🤣🤣🤣
Cant expect 5 star service when you pay them minimum wage 🙄
Why always extremes? You are not limited to be a top or a horrible employee.
Even with minimum wage you should fulfill minimum standards. If you can't, leave.
As much as the US labour market is toxic, the idea that minimum wage is an excuse to be as detrimental to your employer as you wish, is bullcrap.
I worked for minimum wage delivering breakfast at awful hours (3am). Should I have crapped in every 5th bag and deliver half of them late because I am paid minimum? Would that be okay in your world?
That first woman has ONE big assignment. And she didn't do that. She wants to be paid for standing in uniform for 8 hours.
AI is coming soon baby !!!!
TwoCentsforCharon that’s all they pay them for. The company is supposed to train their employees and I don’t mean a 30 minute video at orientation. You’ve got your head up your ass if you think the employee is solely responsible. I worked retail for a very long time with zero training and I was great with customers. The company shit on me all those years and the customers would ask for me by name. Wake up. The man became was able to continue being a billionaire because he paid his employees shit and offered them no benefits and gets upset when they don’t roll out the red carpet. They’re all the same. Money money money and why why why? Then this undercover bull shit. Maybe if he actually showed up and treated his employees like he gave even the slightest fuck about them they may work the harder.
@@darklordojeda they are still adults. I was never taught to talk to customers, that's an acquired skill.
I am not blaming her for being a bad saleswoman, yes, that's the company's fault.
I blame her for not doing anything at all in that video, just standing around.
Regardless of the American minimum wage culture, if you aren't doing your job at all, why do you expect any pay?
Your comment is precisely what I meant when I said that some people presume that minimum wage is a justification for any behavior and action of the employee.
Not even using basic communication skills you learn before freaking elementary school is one such behavior!
If you really want to fight the American labor exploitation culture, don't use her as an example because she is exploiting the system as much as the companies.
Ps: you said that's what they are paying her for. I'd love to see the contract SHE SIGNED saying that.
@@boooster101 your comment is so off the mark its unbelievable 😂 these people provided adequate service, one of them clearly needed more training which is an HR issue. Nowhere did I say that minimum wage is an excuse for sabotaging your employer but at the same time they cant expect 5 star service and reap the benefits with no return, especially seeing as the roles they fill aren't required to have an education they are entry level so thats what they should expect. In employment relationship is a mutual agreement that should benefit both sides. Training, opportunities to climb the ladder etc. Obviously HR should've trained the first girl properly, but everyone in that store did what was expected of them they still gave the service that they needed to. Was it 5 star? No. Does it need to be? No. I work in a min wage job (NZ is a bit different) but I love it more than my previous job which was paying $6 more, because even though the pay is shit the job is enjoyable, theres opportunities to grow, the environment is awesome etc. I worked in subway for a while and they expected 5 star even though it was min wage and the staff weren't trained properly and were often left alone at night without help. Do you see the issue there? They also refused to pay overtime which is illegal so everyone wanted to do the minimum work as legally that's all they had to do. If they want 5 star service without paying for it they need to offer better training and incentives, noone will work for free
They’re still going to “act” professional if cameras are in the store
I did the same thing for my Stores.... I've finished my make over and then realised "I don't own any Stores... "
I think she was being cautious to avoid a possible flirtatious open window from an old guy. LOL!
paying for an absent manager, and untrained staff...
Love how his first reaction to the first salesperson was to train her and not fire her. #GoodCEO
Excellent!
At the end they pulled a classic "Who made this burger?" on the staff of the shop. Love it
Smallest teeth in the history of earth at 4:01
lol Nice catch dude.
MediumBeano I was like u got me but then I saw them 😂😂😂
TheDudeInBlack13 lmao bruh teeth dumb little
Like how does he bite or chew anything?
He got dolphin teeth 🐬🐬🐬😂😂😂
It's Australian theme to treat the elderly with contempt. I was with my elderly father in Harvey Normans and a shop assistant rolled his eyes at me when he was stuck behind my dad. Needless to say I went ballistic!
*im gonna be the greatest villain of all time, yall finna be ready for my ascension*
THE LAUUGH WHEN HE SAW HIMSELF WAS PRICELESS
This is awesome ideas to know what exactly doing our employees and customer service
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Hello,
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The people who worked there wouldn’t have even known who he was even if he didn’t get a face transformation
HellyFunVloggers he is on advertisements. Half of his commercials has him talking to a camera, with up close footage of his face.
His face looks average; I would've mistaken him as another old man I've seen
I like how the guy was like so do you think you service is good?
Good service, something I find many companies and businesses lack nowadays
I love how japan gives privacy In shopping center, restaurant etc. They'll only assist you if you ask for it. Rude japanese sales person is just normal based on experience living here in japan. But over all its fine.
I don't understand your second sentence
Yea Harvey Norman's sales people are shocking I'm still surprised how they still in business
Gerry I found your staff are great wherever I go
Brilliant!
Truly amazing, billionaire and no airpods, gucci belts or supreme.
Since that day the employee thought every customers are actually Gerry Harvey
That is cool everybody needs go undercover like that in their business look at their workers ..
The staff's face : just smile and wave
When I go to a store, I prefer to be left alone and only when I need some information (price, size or whatever) then I look for help from the stuff! And I'm sure, not alone on that!
"I wanted to buy one"
"Welp, they're all for sale..."
Worst salesman ever
😅
That was very smart !👍👍
You did great job 👏🏻
I mean why should they be sales people when they dont get paid commision for what they sell?
Well the recommendations brought me Here today in 2020......... Wht bout u!!?
Imagine that, yet the video is 20 years old
Meanwhile Superman just needs glasses.
Now this is quality content
_Would they even have recognized him without all this?_
I always tell my boss, i only use 10% of my real capacity for the job, as the job description only requires that. To use other 90% should discuss.
"Yeah well, they're all for sale..."
Thx for telling us. Bruh
What these owners should do if they really want to keep track of their employees is to send random people (always someone new) with a hidden camera on them to record how the employees treat the undercover shopper a few times a month in all their stores. That's how you keep track of things. That way the employee won't know who is undercover and who is not.
He literally looks like my deceased father, after the disguise.
...what if we make a show called undercover boss😭😭
As a part-timer, I also not so good at this kind of chit-chat with the customer. So either u r my boss in disguise or not, I'm just gonna smile when u said anything.
he is like "Say my name? *