Fixing a Paper Jam | HP Deskjet 2540 All-in-One Printer | HP

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  • Опубликовано: 2 фев 2025

Комментарии • 280

  • @jenalynwatfah2318
    @jenalynwatfah2318 5 месяцев назад

    Omg.. Thank you for your video. My HP deskjet 2542 printer has been driving me crazy for a week due to ink and printing issue. I've resolved the ink issue after replacing it. It was the printing that took me a while to fix it. I've checked loads of videos until I came across yours. The best one ever. I didn't even know that there is a bin at the back. I found a piece of fabric there 😂. My printer is now working 🎉Thank you again. ❤

  • @lol-ku4pb
    @lol-ku4pb 6 лет назад +22

    This video saved my life I was crying

    • @HPSupport
      @HPSupport  6 лет назад +1

      +queen 123 I am glad to know that the video has helped you fix the issue.

  • @physix7611
    @physix7611 10 лет назад +2

    Hey thanks for helping out with this printer we got problems with it,And we did not know the bottom door was open when the paper jam!

    • @HPSupport
      @HPSupport  10 лет назад +1

      Rage Gaming Glad you found it helpful!

    • @user-qq2lx7bj9f
      @user-qq2lx7bj9f 10 лет назад

      Same here Rage! found a paper clip in the bottom door that was causing the issue

    • @HPSupport
      @HPSupport  10 лет назад +1

      Joseph Taylor That's great that it helped you find that pesky paper clip!

    • @physix7611
      @physix7611 10 лет назад

      ***** lol

  • @omainewallace1262
    @omainewallace1262 6 лет назад +1

    Absolutely spot on review. I had an issue with paper jam and after following the steps I found a tiny piece of plastic that was broken from the paper guide. Thanks a mil. now I can print important documents. Great Job guys @HP printer support

    • @HPSupport
      @HPSupport  6 лет назад

      +Omaine Wallace I am glad to know that the video has helped you fix the issue.

  • @thomassankara2857
    @thomassankara2857 8 лет назад

    Thank you for making this video. I have been trashing my HP printers becasue of same problems. Oh how I wished I watched this video before trashing my printers. Thanks. It worked for me.

    • @HPSupport
      @HPSupport  8 лет назад

      I am very glad to hear it was helpful to you!

  • @summergirl60
    @summergirl60 9 лет назад

    Thank you so, so much. I also had to use the clean out door and what did I find, a pen had fallen in there. Now the printer works fine. Your video saved me money!

    • @HPSupport
      @HPSupport  9 лет назад

      +Clarice Taibi You're very welcome.

  • @chumllie9388
    @chumllie9388 4 года назад +1

    Thanks alot. It really helped me.
    I was about to go to the reparing shop and you saved my day.
    God bless you!

    • @HPSupport
      @HPSupport  4 года назад +2

      +Good People. I am glad to know that the video has helped you fix the issue.

  • @iamoffbeatuk
    @iamoffbeatuk 6 лет назад +1

    Amazing, was just getting ready to buy a new one and thought I'd search for this as a latch ditch attempt. Turns out there was a plastic clothes clip lodged in the cleanout door. Just saved me £30 - thanks :D

    • @HPSupport
      @HPSupport  6 лет назад

      +Offbeat - Electro Swing Meets Hip Hop I am glad to know that the video has helped you fix the issue.

  • @Aameskipie
    @Aameskipie 8 лет назад +5

    Hi, my hp deskjet ink advantage 2545 has the paper rolled or wrapped in the bar that rolls the paper inside the printer. How do I get the paper off when not a portion is extended out to reach?

  • @janethill
    @janethill 9 лет назад

    Awesome video. Thanks so much. The kids had a crayon in the cleanout door. I would have never located this area without your help!

  • @jackiemyers2773
    @jackiemyers2773 3 года назад +1

    Thank goodness for this video. The instruction video for my 4100 was horrible. I was able to fix my jam with this video.

    • @HPSupport
      @HPSupport  3 года назад +1

      +jackie myers Glad to know that the video has helped you fix the issue.

  • @mkrzeminski89
    @mkrzeminski89 9 лет назад

    In my case it was a matter of cleaning the rollers :) The printer's been playing up lately and I was really getting frustrated but then I came across this video and it's as good as new. Thanks a lot!

    • @HPSupport
      @HPSupport  9 лет назад

      +'marɛk kʃɛ'miɲski You're welcome! Glad to be of assistance.

  • @Rogerc5962
    @Rogerc5962 5 лет назад +1

    Thank you for the video I fixed my printer with the same model. Every time I used the paper was Jammed what did I cleaned the rollers now is working properly. Thank you very much I save money almost I buy a new one

    • @HPSupport
      @HPSupport  5 лет назад

      +!Rogelio cordero I am glad to know that the video has helped you fix the issue.

  • @maialbalushi2076
    @maialbalushi2076 4 года назад +2

    Thank you ! I followed your method and found a pen inside! Thanks again!

    • @HPSupport
      @HPSupport  4 года назад

      +Mai N.B I am glad to know that the video has helped you fix the issue.

  • @cutiesoobin3761
    @cutiesoobin3761 3 года назад +2

    THANK YOU SO MUCH FOR THIS VIDEO 😭😭😭This video literally saved my lifeeee. I automatically being anxiety when my printer got jammed. 😭😭

    • @HPSupport
      @HPSupport  3 года назад

      +cutie soobin Glad to know that the video has helped you fix the issue.

  • @the5thnote660
    @the5thnote660 4 года назад +3

    Thankyu so much for this video I found something spoon or a folk inside the printer and it was not working my father would surely schold me but you saved me

    • @HPSupport
      @HPSupport  4 года назад +1

      +Technical A.A I am glad to know that the video has helped you fix the issue.

  • @msjazzhorn
    @msjazzhorn 8 лет назад

    Yes!!!! Thanks for uplaoding!!! I needed this. Printer worked right away after I cleaned it.

    • @HPSupport
      @HPSupport  8 лет назад +1

      +Msjazzhorn That's great to hear. I'm glad it helped so much!

  • @ByAndres_YT473
    @ByAndres_YT473 4 года назад

    Thank you so much 😊 🙏🏼🙏🏼🙏🏼🙏🏼
    I repaired my own printer without having to call a technician. I feel so good 🙂

    • @ByAndres_YT473
      @ByAndres_YT473 4 года назад

      I had chips inside, although they were very well hidden jajaja 😂😂😂

    • @HPSupport
      @HPSupport  4 года назад

      +Diana Mirabela I am glad to know that the video has helped you fix the issue.

  • @amisejacques5439
    @amisejacques5439 9 лет назад +1

    the clean out door worked for me thank you

    • @HPSupport
      @HPSupport  9 лет назад

      +Amise Jacques That's great! And the clean out door quite often hides the debris that is causing the issue.

  • @bigvinn2008
    @bigvinn2008 9 лет назад

    ty this video was very helpful I wish all manufacture made this kind of video for their stuff

    • @HPSupport
      @HPSupport  9 лет назад

      bigvinn2008 You're welcome!

  • @izzat3113
    @izzat3113 6 лет назад

    Thank you. This video helps a lot. My wife already frustrated and nearly give up to continue her masters. Lol! No wonder the paper was jammed. There's thermometer found underneath the printer.

    • @HPSupport
      @HPSupport  6 лет назад

      +Izzat Norkhalim I am glad to know that the video has helped you fix the issue.

  • @fortunatos4508
    @fortunatos4508 8 лет назад

    When I opened the tray a pen was inside... Thank you. Almost went to Wal-Mart for a new one.

  • @ariesmammen6135
    @ariesmammen6135 8 лет назад

    Thanks so much for the thorough video. My printer is working perfectly now!

    • @HPSupport
      @HPSupport  8 лет назад

      +Aries Euric That's great! Glad it was so helpful. :)

  • @f_f.137
    @f_f.137 9 лет назад

    This Video helps a lot 👍 And is saved the live of my printer

    • @HPSupport
      @HPSupport  9 лет назад

      +Fareea Farooq It's great that the video saved your printer's life!

  • @s.pascall7654
    @s.pascall7654 10 лет назад

    thank you this was so helpful! I had a nail file in my printer lol!

    • @HPSupport
      @HPSupport  9 лет назад

      Shawnie Pascall Glad to be of help!

  • @saaaaaaaaasuke
    @saaaaaaaaasuke 9 лет назад

    THANK YOU! the cleanout door was my solution :D

    • @HPSupport
      @HPSupport  9 лет назад

      +saaaaaaaaasuke That's wonderful to hear, I'm glad things worked out!

  • @mragentus985
    @mragentus985 4 года назад +2

    Love your products HP🥰 Quality 100% 🤗🤩😍😍🥰

    • @HPSupport
      @HPSupport  4 года назад +2

      +Agentus XD Glad you like them so much!!

  • @mcyphoto
    @mcyphoto 7 лет назад +1

    Had no idea about the door on the bottom and was getting so frustrated. Watched this video, was surprised to hear about that clean-out door, opened it and sure enough, a pen had fallen in the printer and was lodged in the bottom where it could not be seen from any other angle. Thank you! We were about ready to buy a new printer...

    • @HPSupport
      @HPSupport  7 лет назад

      +Maureen Yoder Photography You’re welcome, I am so glad that the video was helpful.

  • @danjones4492
    @danjones4492 7 лет назад

    Thank you so much. I didn't think to check under the printer !!!! I was worried the printer was broken.

  • @seanwheat6114
    @seanwheat6114 4 года назад +3

    Thanks, it helped!!

    • @HPSupport
      @HPSupport  4 года назад

      +Sean Wheat I am glad to know that the video has helped you fix the issue.

  • @realreview5106
    @realreview5106 8 лет назад

    Thanks. Exactly the same issue as some objects (memory card reader) stuck inside. When removed that the printer worked fine.

    • @HPSupport
      @HPSupport  8 лет назад

      +Dealer An Glad it helped!

  • @seetarampersad7101
    @seetarampersad7101 2 года назад +1

    This video helped me solve my jam.thank you .

    • @HPSupport
      @HPSupport  2 года назад

      +Seeta Rampersad Glad to know that the video has helped you fix the issue!!

  • @FelixFrost
    @FelixFrost 7 лет назад

    really helped me..
    Turned out I had some post-it notes (and I mean like a bunch of them) in my printer...they fell out and it prints like new baby!!

    • @HPSupport
      @HPSupport  7 лет назад

      +Felix Frost Glad to hear it. Thank you for the feedback!

  • @adindamaulina4986
    @adindamaulina4986 9 лет назад

    Thanks to your video, we found out that there was a screwdriver underneath our printer. Yep, a screwdriver.

    • @HPSupport
      @HPSupport  9 лет назад

      +Adinda Maulina Yesterday I had a customer who had found a nail. I wonder how long it will take to put together a tool kit? 😄

  • @Georgia2072
    @Georgia2072 10 лет назад

    thanks great video printer fixed happy days.

    • @HPSupport
      @HPSupport  10 лет назад

      Georgia 2072 Thanks glad you liked it!

  • @violette919
    @violette919 3 года назад +3

    TYSMMMM IT WAS A PENCIL STUCK DOWN THERE SOMEHOW I DIDN'T KNOW HOW IT ENDED UP THERE BUT TYY 💕💕💕💕💕💕

    • @HPSupport
      @HPSupport  3 года назад +1

      +Kenma's Apple Pie Glad to know that the video has helped you fix the issue.

  • @iammisscandace
    @iammisscandace 3 года назад

    This video was helpful. I managed to fixed my paper jam. Thanks!!

    • @HPSupport
      @HPSupport  3 года назад

      +Candace Cathey Glad to know that the video has helped you fix the issue!!

  • @jenniferasiedu3931
    @jenniferasiedu3931 9 лет назад

    thank you. this was really helpful

    • @HPSupport
      @HPSupport  9 лет назад

      +jennifer asiedu I'm happy that it was helpful.

  • @naseemhamid7945
    @naseemhamid7945 9 лет назад

    thanks alot it was veryyyyy much helpful for me thanks alottt

  • @anumali6114
    @anumali6114 2 года назад

    This video was so helpful I found something in my printer as it was sitting in the loft for a while
    I was worried first it stopped working put I found a wrapper inside the back

    • @HPSupport
      @HPSupport  2 года назад

      Hi Anum, thanks for contacting HP Global Social Media Support!
      We are delighted to hear that the video has helped you fix the issue!
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Binu_HP Social Media Tech Support

  • @rci1965
    @rci1965 8 лет назад

    Thank you so much for this helpful video!

    • @HPSupport
      @HPSupport  8 лет назад

      +Rci965 You're Welcome!!!

  • @alexvlad7569
    @alexvlad7569 7 лет назад

    I actually had some debris inside and, for "some" I mean a pair of scissors... have no idea how it happened o.O,
    thank you a lot for the troubleshoot video :)

  • @mohamedibrahim1991
    @mohamedibrahim1991 9 лет назад

    THANK U ALOT MY DARLING U SOLVED MY PROBLEM

    • @HPSupport
      @HPSupport  9 лет назад

      +Mohamed Ibrahim Glad we could help!

  • @theoryproductionss
    @theoryproductionss 5 лет назад +1

    The video didn’t help except the part of the paper compartment under the printer
    Thanks so much :)
    I had half a paper stuck in xD

    • @HPSupport
      @HPSupport  5 лет назад

      +Unexpected Theory I am glad to know that the video has helped you fix the issue.

  • @nenalinda1112
    @nenalinda1112 8 лет назад

    thank you so much .. i got to fix my problem and now it works

    • @HPSupport
      @HPSupport  8 лет назад +1

      Glad to hear it! Thank you for the feedback.

  • @17marcilla
    @17marcilla 5 лет назад +1

    Thank you so much, I was this close to buying a new printer. I didnt know that I had a pen stuck in there. No wonder why it jams every paper

    • @HPSupport
      @HPSupport  5 лет назад

      +17marcilla I am glad to know that the video was very useful to you.

  • @i9abah
    @i9abah 9 лет назад

    Omg thank u it's helpful thnks thanks thanks thanks until i die♥️♥️

    • @HPSupport
      @HPSupport  9 лет назад

      +Sabah Salem Thank you very much. I am happy to hear it helped you.

  • @netteskitchen4648
    @netteskitchen4648 7 лет назад +1

    problem solved thank you so much!

    • @HPSupport
      @HPSupport  7 лет назад

      +STYROCRAFT IDEAS You're welcome. Glad to hear it resolved the problem!

  • @franfinem8898
    @franfinem8898 2 года назад

    A million thanks for this upload. Turned out a quarter was caught in the back of my printer . 🙈

    • @HPSupport
      @HPSupport  2 года назад +1

      Hi there, thanks for contacting HP Global Social Media Support!
      We are delighted to hear that the video has helped you fix the issue!
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Binu_HP Social Media Tech Support

    • @franfinem8898
      @franfinem8898 2 года назад

      @@HPSupport I most definitely will! Keep up the good work! Blessings 🙏🏾

    • @HPSupport
      @HPSupport  2 года назад

      Have a wonderful day!
      Cheers!
      Binu_HP Social Media Tech Support

  • @nenalinda5806
    @nenalinda5806 8 лет назад

    ur welcome thank you again

  • @leesingha3119
    @leesingha3119 9 лет назад

    Thank you so much, it is really work!!!

    • @HPSupport
      @HPSupport  9 лет назад

      +Lee Singha I'm glad to hear it helped.

  • @shubhampathania3656
    @shubhampathania3656 8 лет назад

    thank you it really helps me..

  • @dipsmita_chattopadhyay
    @dipsmita_chattopadhyay 4 года назад

    Thank u so much...it is very useful video... and I fix my printer

    • @HPSupport
      @HPSupport  4 года назад +1

      +Dipsmita Chattopadhyay I am glad to know that the video has helped you fix the issue.

  • @seanposten
    @seanposten 9 лет назад +2

    the paper gets jammed while feeding and there are no obstructions. The paper seems to be getting caught on the little rubber flap near the exit tray, along the cartridge path. What is that thing?

    • @Okcbruh
      @Okcbruh 9 лет назад

      +Sean Posten Just started having the same issue with my printer. Haven't been able to find any solution or suggestion other than to contact HP support.

  • @curiousindies9585
    @curiousindies9585 4 года назад

    This video saved my life

    • @HPSupport
      @HPSupport  4 года назад

      +Jayaditya Gupta I am glad to know that the video has helped you fix the issue.

  • @sarahcrewmullen2639
    @sarahcrewmullen2639 8 лет назад

    thankyou so much. 💙💙

  • @chetnasrivastava9802
    @chetnasrivastava9802 4 года назад

    Very helpful video. Thank you.

    • @HPSupport
      @HPSupport  4 года назад

      +chetna srivastava I am glad to know that the video has helped you fix the issue.

  • @j5santos
    @j5santos 6 лет назад

    helped me a lot thank you...I thought my printer finally died.... not today thanks to you...

    • @HPSupport
      @HPSupport  6 лет назад

      +Jill S I am glad to know that the video was very useful to you.

  • @nsayer2946
    @nsayer2946 5 лет назад +5

    I have tried all the suggestions & looked for anything jammed in all the places the video says to look but I can't see anything & yet the orange attention light on the control panel still blinks when I try to print something. Has anyone any other suggestions please?

    • @HPSupport
      @HPSupport  5 лет назад

      +Neil Sayer thanks for reaching out!
      I understand that you are experiencing a blinking light issue on your printer.
      I'll do my best to assist you.
      The following document describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue: bit.ly/2K77K2k
      Let us know how it goes.

  • @williamking5231
    @williamking5231 5 лет назад

    Easy to follow instructions with great results!

    • @HPSupport
      @HPSupport  5 лет назад

      +William King I am glad to know that the video was very useful to you.

  • @TheAlamadis
    @TheAlamadis 4 года назад

    Thanks you so much for the instruction. I fix my printer 👍

    • @HPSupport
      @HPSupport  4 года назад +1

      +TheAlamadis I am glad to know that the video has helped you fix the issue.

  • @diniaulia3065
    @diniaulia3065 4 года назад +1

    An erasar was stuck on my printer, so I open the lid underneth the printer, it helps me. Thanks

    • @HPSupport
      @HPSupport  4 года назад

      +Dini Aulia I am glad to know that the video has helped you fix the issue.

  • @anchoredgaming4821
    @anchoredgaming4821 2 года назад +1

    This video helps me

    • @HPSupport
      @HPSupport  2 года назад

      Hi Anchored, thanks for contacting HP!
      We are delighted to hear that the video has helped you fix the issue!
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Binu - HP Social Media Tech Support

  • @zeusisbackagain
    @zeusisbackagain 9 лет назад

    ive tried most of what you suggest asides the obvious , the printer is new only got it today however it keeps jamming second page i have to manually press the button on the printer to push the next page forward to continue printing document?
    its fine when its only a one page document which is strange also should mention its a Hp deskjet 3630

    • @HPSupport
      @HPSupport  9 лет назад +1

      +RBtwentysix Based on the description of your issue, I suspect that you are using Windows 8 on your computer and the printer is connected wirelessly. If yes, please follow the steps in the "Only Part of a Wireless Print Job or Page Prints (Windows 8)" document ( ow.ly/ZLxJe ). If I am incorrect, please let me know which operating system you are using, how the printer is connected, and does it do it for all print jobs?

    • @zeusisbackagain
      @zeusisbackagain 9 лет назад

      +HP Printer Support thanks for getting back to me and yes it jams for most print jobs asides the test prints coming directly from the printer itself , im using Windows 10 and i tried both wired and wirelessly and its the same , could it be a windows 10 comparability problem?

    • @HPSupport
      @HPSupport  8 лет назад +1

      +RBtwentysix I am presuming that you have already completed all the steps in the "An 'E4' Error Displays (Paper Jam)" document ( ow.ly/ZQC6R ). I know your print jobs are trying to print, but please follow the steps in the "HP Printers - Print Jobs Stuck in Print Queue (Windows)" document ( ow.ly/ZQB9U ). If you are still experiencing the issue after completing the steps in that document, then please follow the steps in the "After Windows 10 Upgrade, Printer Problems Occur" document ( ow.ly/ZQBQP ). Please let me know the results.

    • @zeusisbackagain
      @zeusisbackagain 8 лет назад

      +HP Printer Support thanks for your reply , ill try your suggestions and get back to you

  • @Tcduncan23
    @Tcduncan23 6 лет назад +1

    Thanks the under tray thing saved me, i didn't know about that and I was about to take a hammer to it

    • @HPSupport
      @HPSupport  6 лет назад

      +Troy I am glad to know that the video has helped you fix the issue.

  • @malissaboodram5062
    @malissaboodram5062 6 лет назад

    Thank you for this video.It helped me out alot.

    • @HPSupport
      @HPSupport  6 лет назад

      +Malissa Boodram I am glad to know that the video was very useful to you.

  • @ashleeen8872
    @ashleeen8872 7 лет назад

    This helped so much!

    • @HPSupport
      @HPSupport  7 лет назад

      +April Raindrop You're Welcome!

  • @markjericpayumo7563
    @markjericpayumo7563 5 лет назад +1

    Thanks for help😊

    • @HPSupport
      @HPSupport  5 лет назад

      +Mark Jeric Payumo I am glad to know that the video has helped you fix the issue.

  • @shawaltulnajwa7837
    @shawaltulnajwa7837 9 лет назад

    Thank you! It helps me 😂

    • @HPSupport
      @HPSupport  9 лет назад

      +Shawaltul Najwa That's great. Happy to help!

  • @elemtetik
    @elemtetik 4 года назад +1

    Thank you 😍

    • @HPSupport
      @HPSupport  4 года назад

      +Elem Tetik I am glad to know that the video has helped you fix the issue.

  • @lisaerrington7871
    @lisaerrington7871 5 лет назад +1

    Ah thank you, with over 100 pages to print things got pretty intense there lol

    • @HPSupport
      @HPSupport  5 лет назад

      +lisa errington I am glad to know that the video was useful to you.

  • @senadhirathnayake8987
    @senadhirathnayake8987 7 лет назад

    thank you.this helped me a lot

    • @HPSupport
      @HPSupport  7 лет назад

      +Senadhi Rathnayake You're welcome. I'm glad the video helped so much!

  • @abhaydilip1549
    @abhaydilip1549 7 лет назад +1

    it helped 😃

    • @HPSupport
      @HPSupport  7 лет назад +1

      +Abhay Dilip Glad to hear the video was helpful :)

  • @alwaysfunky100
    @alwaysfunky100 6 лет назад

    showed me everywhere to check great job

    • @HPSupport
      @HPSupport  6 лет назад

      +Travis Jones I am glad to know that the video has helped you fix the issue.

  • @abdullahtawfeeqi6711
    @abdullahtawfeeqi6711 8 лет назад

    it worked thank you

    • @HPSupport
      @HPSupport  8 лет назад

      I am happy to hear it, and thank you for the feedback!

  • @jamescoburn5827
    @jamescoburn5827 8 лет назад

    Mine feeds regular paper just fine. It's label sheets it's having trouble with - it starts then they bend about an inch in and stop. Note - these labels USED to feed fine.

    • @HPSupport
      @HPSupport  8 лет назад

      Have you modified the settings on the printer or in the software for the types of labels you are using? Also defenitely follow the paper jam process to see if there is anything in the path. You could also treat it as a paper pick up issue. Because of the different backing material for a sheet of labels, the rollers may need to be cleaned. Please verify the model# of the printer.

  • @빈두-l3y
    @빈두-l3y 4 года назад

    Thankyou so much ❤️ For your help

    • @HPSupport
      @HPSupport  4 года назад

      +Nishi I am glad to know that the video has helped you fix the issue.

  • @probablyyes8339
    @probablyyes8339 4 года назад

    Thankkksssss a lot !!!!!!!!💗💗💗

    • @HPSupport
      @HPSupport  4 года назад

      +Probably Yes I am glad to know that the video has helped you fix the issue.

  • @raventhebird3831
    @raventhebird3831 4 года назад +4

    the paper is stuck inside the printer...... if i turn the printer on, the rollers keep rolling while the paper is stuck inside...i cant let my mom see this.......i dont know what to do....:(

    • @HPSupport
      @HPSupport  4 года назад

      +Mazikeene Yvianne Please perform the steps mentioned under this document to fix this issue: bit.ly/2wEqUFB

    • @curiousindies9585
      @curiousindies9585 4 года назад

      Is it out now

  • @someshshahi
    @someshshahi 8 лет назад

    Hey So I found a pencil in the back cleaner area of my printer and after removing it the paper jam issue got fixed! Thanks a lot. But when I printed the test paper, it did not print anything. Also when I printed a worksheet of mine, it printed the horizontal lines and the colored footnote but it did not print the questions of the worksheet. Could you please help me with this!

    • @HPSupport
      @HPSupport  8 лет назад

      Try going through this document, if you haven't already: HP Deskjet 1510, 2540 Printers - Color or Black Ink Not Printing - ( ow.ly/HdV7303M74P ).

  • @solagesture.9982
    @solagesture.9982 7 лет назад

    thanks for sharing!

    • @HPSupport
      @HPSupport  7 лет назад

      +S. Gesture. You're Welcome.

    • @HPSupport
      @HPSupport  7 лет назад

      +S. Gesture You're Welcome!!!

  • @simonecharles8812
    @simonecharles8812 4 года назад +2

    Hi i have a hp 2675 i try these an still the paper jam can i get some help please

    • @HPSupport
      @HPSupport  4 года назад

      +Simone Charles Please perform the steps mentioned under this document to fix this issue: bit.ly/2r876JQ

    • @simonecharles8812
      @simonecharles8812 4 года назад

      @@HPSupport thanks i got thru

    • @simonecharles8812
      @simonecharles8812 4 года назад

      Had a part at the bottom of printer to open a qtip was in it

  • @banzaidrums
    @banzaidrums 7 лет назад

    Thank you!!! There was a pen!))))

    • @HPSupport
      @HPSupport  7 лет назад

      +Alexander Averianov Glad to hear you were able to fix the issue.

  • @saifshah7496
    @saifshah7496 6 лет назад

    thanks a lot sir .it helped me lot

    • @HPSupport
      @HPSupport  6 лет назад

      +Safullah Shah I am glad to know that the video has helped you fix the issue.

  • @ecargr9941
    @ecargr9941 8 лет назад +2

    Thanks! I just had a pen stucked in my printer

    • @HPSupport
      @HPSupport  8 лет назад +1

      Glad to hear it was something simple. It is often things like that, which had fallen into the printer for some reason. Thank you for the feedback!

    • @fortunatos4508
      @fortunatos4508 8 лет назад

      Me too

  • @barbarad.517
    @barbarad.517 7 лет назад +2

    Yeah Google and RUclips! My fairly new printer suddenly wouldn't print due to a paper jam. I knew there was not jam and couldn't find any debris anywhere! Who knew there was a clean out door at the bottom??? There was a tiny thumb tack that had fallen off the bulletin board stuck right there. I removed it, and now am back on track. Thanks!!

    • @HPSupport
      @HPSupport  7 лет назад

      +Barbara Davison I am so glad to know that the information on this video was very helpful for you to get the issue resolved, thank you.

    • @nivisky
      @nivisky 7 лет назад

      Barbara Davison Thanks for this comment very helpful..I've been trying to solve the paper jam issue for months.. just found a sunflower seed stuck in the bottom tray ..

  • @Linasfunplace
    @Linasfunplace 4 года назад

    Thanks For this video. Just saved me from buying a new printer

    • @HPSupport
      @HPSupport  4 года назад

      +supernovabee mamman Glad to know that the video has helped you fix the issue.

  • @w.k7866
    @w.k7866 7 лет назад

    Thank you

  • @nhuk26
    @nhuk26 7 лет назад

    Fixed! Thanks!

    • @HPSupport
      @HPSupport  7 лет назад

      +Naeema You're welcome!

  • @yogitarakesh3892
    @yogitarakesh3892 4 года назад

    Thanks for help i find in side stick

    • @HPSupport
      @HPSupport  4 года назад

      +Yogita Rakesh I am glad to know that the video has helped you fix the issue.

  • @popillopii
    @popillopii 9 лет назад

    i can connect to the printer and all the drivers are working well. however, it just cannot print any files. i mean i can see all the things are in process. i change to my mac it works but on win7 the problem still remains. could you give me some help, thx

    • @HPSupport
      @HPSupport  9 лет назад

      小飞 I recommend following the steps in this document on HP Single-Function and Multifunction Printers - 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7. This can be found by Google searching "c04249111".

  • @ProudQLD
    @ProudQLD 7 лет назад

    I have a slightly different issue. Below the cartridge carriage, a small rubber flap is out and that jams the paper. I have no clue what it is but its come out from the white row of panels just below the cartridge carriage. I use the same printer. Any idea?

    • @HPSupport
      @HPSupport  7 лет назад +1

      +Jerry ACR-X I understand a small rubber flap is out and that jams the paper.follow this troubleshooting steps: hp.care/2uCRMVU If the issue persists please contact HP Phone Support: www.hp.com/contacthp/

  • @mary-roseabella1440
    @mary-roseabella1440 9 лет назад

    The printer has a black little square rubber (part of the printer) that sticks up when it starts to print. That rubber stops the paper from moving and then the printing stops.

  • @AzhelaBay
    @AzhelaBay 5 лет назад

    Thank you so much!

    • @HPSupport
      @HPSupport  5 лет назад

      +Azhela Bay I am glad to know that the video has helped you fix the issue.

  • @stuntztar8997
    @stuntztar8997 3 года назад +1

    thanks

    • @HPSupport
      @HPSupport  3 года назад

      +STUNT ZTAR Welcome!!

  • @sandras8879
    @sandras8879 8 лет назад

    Brand new HP Desk Jet 3630. It was the most frustrating experience connecting this wirelessly to my IMac 10.10. Trying to print, but NO luck. It says paper jam but how do you clear the paper JAM? Where is the paper jammed? I don't see any paper tray or container. Need urgent help and there is nop telephone su[port. Need to print my flight ticket for a flight tomorrow.

  • @muki_x
    @muki_x 7 лет назад

    Thank you very much

    • @HPSupport
      @HPSupport  7 лет назад

      +Memz User I am glad to know that the video was useful to you.

  • @ivys2166
    @ivys2166 8 лет назад

    what should i do if the paper won't come out? it can be pulled out though, but won't print.

    • @HPSupport
      @HPSupport  8 лет назад

      +Ivy S I know you didn't indicate that you are getting any blinking lights or error messages, but please follow the steps in the "Attention Light and Both Ink Cartridge Lights Blink (Carriage Jam)" document ( ow.ly/4nmZTM ).

  • @jack2u
    @jack2u 7 лет назад

    can I just use the plain white blank paper you would buy at Walmart? Do I have to use any type of special printer paper?

    • @jack2u
      @jack2u 7 лет назад

      I know it is not related to jams but I am buying an all in one series so It would be nice to know. Thx.

    • @HPSupport
      @HPSupport  7 лет назад

      +Jack Smart The following link contain specifications for supported paper:hp.care/2p1z0Uo

    • @HPSupport
      @HPSupport  7 лет назад

      +Jack Smart Looking forward to your business with HP. I recommend you can buy HP Officejet Pro 8610 e-All-in-One Printer.

  • @julievillegaspar4159
    @julievillegaspar4159 2 года назад

    Thnks to this video

    • @HPSupport
      @HPSupport  2 года назад

      Hi Julieville, thanks for contacting!
      We are delighted to hear that the video was useful to you!
      If you need any help in the future, you can always get back to us.
      Thank you for being a valuable HP customer.
      Have a wonderful day!
      Cheers!
      Binu - Social Media Tech Support