I've never worked in a Call Center where we should take order from English people. I find so difficult write the first and last name correctly, I can't even understand even when they spell it, the same with shipping address for example. I admire this girl and every person who speaks English fluently and those who can understand everything they listen over the phone. My mother tongue is Spanish so I've a really marked accent, If you listen to me you'll immediately notice that I'm a Spanish speaker. I've applied 3 times for a Call center job and I haven't passed the test, however, I keep studying every day, I hope some day get that ability to speak English fluently.
Greatly requires sharp sense of hearing,and good sight and fast encoding skill blended with good communication skills.Salute to all call center agents.
this video takes me back to me applying for my first job here without any experience. I used to watch this video and learn everything that she did. That was 6 years ago.
WOW!!! GREAT,... i am jealous of her english skills and pronounciation. And also her way of communicating to costumer is very nice,humble and patience... she is very capable and fit for her job...
@@formula1982 Actually, i was confused between pronunciation and pronunciation back then. Plus the fact that i am not really an english speaker, it's not my language. I'm just trying to learn english on my own.
I heard the call simulation of this before actually seeing the video, and I seriously thought the young lady was American.. Incredible command of English grammar and intonation, very impressed. Kababayans keep up the good work :)
Actually, my weakest point is my speech. I stutter a lot everytime i talk in english or even in my dialect. I don't know why? Maybe i'm not used to talking to different people. And i really wanted to improve it. What i did was, i applied in a BPO company coz i want a job that's beyond what i'm capable of and being a call center agent is i think very challenging for me. Luckily, i got hired immediately and i am now a trainee. I hope i can pass the training and become the better version of me. ^^
Ana Salas Not yet. Our QA is still auditing our calls. If we don't pass, we will undergo re-verification and if we don't pass again, there's no chance for us. Well, i'm just being positive. I'll just do my best. :)
Ana Salas Yeah. Actually, i already got certified. We're all 15 and 5 of us got certified on the first week of nesting and the rest is now undergoing re-verification. The job is fun but it's so tiring because we need to hit the sales quota.
I am an introvert, nd when i took my first call , it was a very bad customer,he was irate and 4 technician visits already happened, it was really hard to talk to such a person being an introvert , but m proud how i handled that customer, the nearly went like for 1hr 30+ mins 🤦🏻♀️.....
@@youngadlaibeats I heard that if you will not complete your minimum given calls, they cut money from your sallary. Is it true and if yes then how you talked so long.......
+erickson peralta don't be. just go there and apply, let the chips fall where they may. just remember a couple things: 1. americans suck at their own language the same way we filipinos suck at our tagalog. talk to a batangenyo and you'll see why. 2. this lady isn't even that good, lots of slips if you';re keen e.g. 'thank you for that information' (instead of just saying 'thank you'), Thomas pronounced with 'th'sound instead of a plosive t. (feeling too lazy to type all the others -- other users already mentioned some like tonality, etc) 3. call centers can't be too picky (if they were picky then they would have pulled out years ago). there are people who sound awesome on the phone and there are those who don't, and call centers know that. it takes all kinds. if you can converse in english, know how to shut down a computer, think on your feet and type relatively fast (30wpm isn't too shabby if you're just a beginner) even if you don't sound as good as you think this lady does, call centers WILL hire you.
when i started i started in a call center my accent is really bad, i even had one customer saying that i have a funny accent. but after a month of taking in calls you'll get used it and you'll adopt the accent as well..
she handled that call perfectly well i should say,,speaking in a fairly good accent,audible and concise,,and shes pleasing to the eye as well,,can you top that one up mr.sourgrape?
Far better than ‘Any’ native speaker??? I’m pretty sure you haven’t heard very many bourgeois or aristocratic British people then. Even a commoner with a decent education, sounds better. Not to say she sounds bad by the way.
Yeah, those don’t exist anymore... I usually place my customers on hold before placing an order because the “system takes a while to load” while I go get a coffee
Filipino Call Center Agents Advantages: Great communication skills (i.e., word pronunciation, enunciation, diction, accent, intonation, etc.), hardworking, dedicated, committed, and highly professional. Filipino Call Center Agents Disadvantages: They are nowhere to be found but in the lunch room when MISS UNIVERSE is being aired. Call waiting gets too long, and agents are too hyper when they come back to their stations as their candidate wins the competition. (At least it only happens once every year.)
The hell. I remember watching this to 'get prepared' for my first BPO job and it just randomly showed on the related videos. Hahah. Been in this industry now for almost 5 years. Gee, this brought back that feeling and those memories when I was a newbie.
Almost all of my cx are like Randall, I deal with a Karen once at week I guess, the account that I work for is also in Texas and the customers are so respectful and kind...
I have got to understand now that. A lot of Americans don't even think about investlng little of there money and then grow there portfolio instead they wait for NFP every first Friday of every month hoping there are more employment.
The only thing I'm struggling with is "being on point of what I'm trying to say". Tone, accent ,vocab and grammar is all green, but when the talk goes long I always end up mixing my words. That's why I applied for back office. :D
Very impressive! I really admire how she manage talking and typing at the same time...And I love the way she speak in English...I wish I would be like her someday... Thank you! RCC CCS NCII BATCH 23 MR.WILSOM DE LEON ORTIZ
Your communication skills are great ma'am. I hope that one day I can improve my English speaking like yours.. MPA CCS NCII BATCH 23 MR. WILSON D. ORTIZ
Ordering via online as a customer also helps. You can also note what to always remember as a representative. And of course by continuously listening to sample calls like this that you shared to us. Thank you! SAG CCS NCII BATCH 23 MR. WILSON DE LEON ORTIZ
Impressive in english speaking and multi-tasking. A perfect example for a call agent. Sadly I am fine with english yet the problem is talking that I stutter and multi-tasking is my problem in this line of employment that I am interested yet have minor problems in my own.
Been in the call center industry my entire work life. Been in sales , customer service, rention (resolution) and re-instrument and I must say it was awesome but now I want to change industries as in South Africa the most recommended industry to work in is the public sector ( civil servant) call centres big in SA but we face a lot of unfair treatment and we often get dismissed unfairly if I were to go back would like to be a sales supervisor or QA agent.
I am here to answer the given questions given by my oral communication teacher. And here I am. Not expecting to be amazed by this person. Wow. Sugoi!! Hontoni
I joined bpo 2006 almost 14 years ago after engineering graduation shape up my communication skill now working in a MNC as lead manager for a Telcom company.
excellent good customer service. she is direct to the point and she did what she need to do. I don't understand those other comment kesyo robot daw. the main thing is you address what the customers need. Hindi mo kailangan makipag chikahan sa customer especially if they call overseas. its really expensive you know!
They haven't included it in this recording because that's confidential... It's actually confidential, I mean all the information such as this should be kept the company's premises,,
wow thanks to this video i graduated mechanical engr and prof educ. (21 units), now working as Process engineer i will try to apply in BPO and i take this video as my foundation of my knowledge for being a call center agent
I worked on a Tech Support center a while back in the States... and this is a voice that you would usually hear every day.. in fact some of us kinda sounded more frustrated and hot headed...
Success is dependent on the actions or step you take to achieve it. Show me a man who doesn't have an investment, and I will tell you how soon he will go broke. Investment is building a safe heaven for the future. With the right choice of investment that has at least 1% minimum risk and with an expert guidance, profit and interest is 100% guaranteed.
I agree with you. I had a senior colleague out work who was living well but never had an investment, unfortunately he lost his job, so he when from living well,to surviving with his family.if he had an investment when he had a job. In wouldn't be difficult when he lost his job.
She’s so fluent and so perfect. I just got a job as customer support rep and I’m already feeling nervous🥹😂. In two days time I will begin work and I am anticipating how my first day would be like. I really admire this lady and hope I become as excellent as her🥂
i just want to add that im going to apply to a call center next week and im training very hard to pass the test they will give me so just i want to say Do your best and keep trying. Good Luck Greetings from mexico
Definitely you can do one day like that Don't hesitate take up learn English.. take up learn English everyday no matter what .. if you have a dream that will comes true ..👍 so be positive
I'm not good in English but my mind wanted to work as crs . I don't hv any experience about call agent but I am excited to learn try this challenging job to improve my skills to communicate foreign languages especially in English ..
Hello April, I just went through your comments ... let me tell you this is perhaps the easiest job on the planet .... I have worked for international voice process for 7 years .... I was from a different field but as I wanted a change, this was perhaps the most happening thing at that time ... I applied for an international bpo voice process job and got selected .... but the job was in another city and I had to leave for that city .... I did not know anybody and was from a different field altogether .... I got my training along with others and in a couple of months became one of the best performers in the company .... i have seen so many nervous people become wonderful performers ... i was also intimidated at first but overcame my fear and became successful .... the only thing to remember is active listening and resolving the customer's query pleasantly with a smile no matter how irate the customer is .... Good Luck to you.
Thank you for showing us an example of a customer support mock call. I enjoy watching this video and it taught me the data that I need to collect about the customers when delivering the items. AMD CCS NCII BATCH 23 MR. WILSON ORTIZ
Actually guys, there is no such thing as a "pure" or "neutral" American accent these days. People are scattered all over the world, bringing with them their culture from where they came from, that includes the way they communicate. Communication is the main key. Whether you like it or not, change is inevitable. The American accent we know before may not be the American accent we encounter today.
I have gained knowledge the the step by step procedure in taking the customer's order through online transaction. Definitely you have an excellent communication skills. I like your accent and your pleasant voice. FOM CCS NCII BATCH 23 Mr. Wilson De Leon Ortiz
Thnx sa video nato naalala ko lang nung nag aapply palang ako sa cnx nuvali year 2019 lagi ko pinapanood to nung natanggap na ko i handle macys account same lang sila ng call flow
Hi! For those who are asking, here's the script of the sample order taking call. Agent: Thank you for calling Martha’s florist. How may I assist you? Customer: Hello. I’d like to order flowers and I think you have what I’m looking for. Agent: I’d be happy to take care of your order. May I have your name, please? Customer: Randall Thomas Agent: Randall Thomas, can you spell that for me? Customer: Randall. R-A-N-D-A-L-L. Thomas. T-H-O-M-A-S. Agent: Thank you for that information, Randall. May I have your home or office number area code first? Customer: Area code, 409-866-5088 Agent: That’s four, zero, nine. Eight, six, six. Five, zero, eight, eight. Do you have a fax number or email address? Customer: The email is randall.thomas@gmail.com Agent: Randall dot thomas at gmail dot com. May I have your shipping address? Customer: 6800 Gladys Avenue, Beaumont, Texas. Zip code is 77706. Agent: Gladys Avenue, Beaumont, Texas zip code seven, seven, seven, zero, six. Thank you for the information. What products are you interested in purchasing? Customer: Red roses, probably a dozen. Agent: One dozen red roses. Do you want long stems? Customer: Yeah, sure. Agent: Alright, Randall. Let me process your order. One moment, please. Customer: Okay. Agent: Randall, you’re ordering one dozen long-stemmed red roses. The total amount of your order is $40 and it will be shipped to your address within 24 hours. Customer: I was going to deliver my roses again. Agent: Within 24 hours. Customer: Okay, no problem. Agent: Is there anything else I can help you with. Customer: That’s all for now. Thanks. Agent: No problem, Randall. Thank you for calling Martha’s florist. Have a nice day.
If we use the word MAY, no need to say PLEASE.. it's a common mistake of call center agents according to our English trainer and QA sa Bpo.. Nice voice.. 💯 ❤️
Hi Magellan Solutions Outsourcing Inc.. Thank you for this video. It helps me in my Contact Center Services training. RRA CCS NC II Batch 14 Mr. Wilson De Leon Ortiz
True.. about 3 out of 5 calls will be stressful. The psychological abuse is just overbearing. There's no excuse to it. People shouldn't be treated this way.
How i wish that the account i am in right now is like this..taking orders from cx not having to deal with their bill dispute/tech concerns and most of all pitch in or close a sale😢
Nice video,based on ur video the key is good listening. Focus on every spelling the customer dictate to avoid asking repeatedly. Thank you for this video! SAAC CCS NCII BATCH 13 Mr.Wilson De Leon Ortiz
Thank you for this mock call sample of order taking it's nice watching this video because the csr and customer was very in calm situation. MCA CCS NCII Batch 13 Mr Wilson De Leon Ortiz
wish all customers were like that, patient and respectful.
Meet me on call 🙊🙊❤
@@harrydastukwa666 sure
Exactly i worked as a Telemarketer sometimes it is not easy at all.
Its depends on the caller
yes lol i've experience worst specially in a service assistant lol
I've never worked in a Call Center where we should take order from English people. I find so difficult write the first and last name correctly, I can't even understand even when they spell it, the same with shipping address for example. I admire this girl and every person who speaks English fluently and those who can understand everything they listen over the phone. My mother tongue is Spanish so I've a really marked accent, If you listen to me you'll immediately notice that I'm a Spanish speaker. I've applied 3 times for a Call center job and I haven't passed the test, however, I keep studying every day, I hope some day get that ability to speak English fluently.
Angel López You can do it! =) ❤
But your good already explaining right now though ☺️ unlike me 🤣
R21what2
your better than me , its my huge problem how to speak in english fluently
Hello I would like too ask you something plz
Greatly requires sharp sense of hearing,and good sight and fast encoding skill blended with good communication skills.Salute to all call center agents.
Is that all? Easy... 🙄
@@XtremeXKen 💩
@@XtremeXKenthere’s more to it than that!
this video takes me back to me applying for my first job here without any experience. I used to watch this video and learn everything that she did. That was 6 years ago.
It works
Really???
crazy this is my first video to watch and my interview for this job is next week-
I like her. Not exaggerated Amer'can accent. Not pitchy, not voice fried 😅😅😅. Very pleasing to the ears
WOW!!! GREAT,... i am jealous of her english skills and pronounciation. And also her way of communicating to costumer is very nice,humble and patience... she is very capable and fit for her job...
I am jealous of your word pronounciation . That's the most common mistake many people make when the actual word spells like " pronunciation".
Keep being jealous! It will serve as your driving force to improve. In the long run, gagaling ka rin! Good luck!
Her pronunciation, enunciation, inflection, and intonation are fucking terrible!
@@mailer_doraemon like your fucking attitude.
@@formula1982 Actually, i was confused between pronunciation and pronunciation back then. Plus the fact that i am not really an english speaker, it's not my language. I'm just trying to learn english on my own.
I'd like to hear her handling irate customers!
Lol. Then her taray comes out! Punyeta ka!!!!
@@beaglesrfun5896 🤣🤣😋
I heard the call simulation of this before actually seeing the video, and I seriously thought the young lady was American.. Incredible command of English grammar and intonation, very impressed. Kababayans keep up the good work :)
Sanaol si ate gurl mgsalita 🧡
Miss Jahzel, Notice me❤❤❤.. ang galing nila mag,slang ❤❤❤
Given yan..at makukuha mo din yan over time..need u lang maexpose at maexperience un
Actually, my weakest point is my speech. I stutter a lot everytime i talk in english or even in my dialect. I don't know why? Maybe i'm not used to talking to different people. And i really wanted to improve it. What i did was, i applied in a BPO company coz i want a job that's beyond what i'm capable of and being a call center agent is i think very challenging for me. Luckily, i got hired immediately and i am now a trainee. I hope i can pass the training and become the better version of me. ^^
Baifern Lee Did you pass it? I will start mine on Monday.
Ana Salas Not yet. Our QA is still auditing our calls. If we don't pass, we will undergo re-verification and if we don't pass again, there's no chance for us. Well, i'm just being positive. I'll just do my best. :)
Ana Salas Goodluck to you! :) :)
Baifern Lee Sounds like it's a little difficult to get in but as you mentioned, be positive. If it's for you then it will be.
Ana Salas Yeah. Actually, i already got certified. We're all 15 and 5 of us got certified on the first week of nesting and the rest is now undergoing re-verification. The job is fun but it's so tiring because we need to hit the sales quota.
I am an introvert, nd when i took my first call , it was a very bad customer,he was irate and 4 technician visits already happened, it was really hard to talk to such a person being an introvert , but m proud how i handled that customer, the nearly went like for 1hr 30+ mins 🤦🏻♀️.....
My longest call was three hours working remote
@@youngadlaibeats I heard that if you will not complete your minimum given calls, they cut money from your sallary. Is it true and if yes then how you talked so long.......
@@as6961 it depends on the company but companies do expect handle times to short if there is a high call volume
@@youngadlaibeats Does call centre require good typing speed also. What typing speed should we have. Please, can you tell me this.
@@as6961 so the minimum typing speed is 30 won but if you practice you google practice free typing sites to increase your momentum
uggh, whenever Im watching agent who speaks this great I gets always intimidated to aplly for a bpo company.
+erickson peralta don't be. just go there and apply, let the chips fall where they may. just remember a couple things:
1. americans suck at their own language the same way we filipinos suck at our tagalog. talk to a batangenyo and you'll see why.
2. this lady isn't even that good, lots of slips if you';re keen e.g. 'thank you for that information' (instead of just saying 'thank you'), Thomas pronounced with 'th'sound instead of a plosive t. (feeling too lazy to type all the others -- other users already mentioned some like tonality, etc)
3. call centers can't be too picky (if they were picky then they would have pulled out years ago). there are people who sound awesome on the phone and there are those who don't, and call centers know that. it takes all kinds. if you can converse in english, know how to shut down a computer, think on your feet and type relatively fast (30wpm isn't too shabby if you're just a beginner) even if you don't sound as good as you think this lady does, call centers WILL hire you.
when i started i started in a call center my accent is really bad, i even had one customer saying that i have a funny accent. but after a month of taking in calls you'll get used it and you'll adopt the accent as well..
haha true
Give it a try.
same here, :D but they provide training and its a big help. I miss being on the floor as a call center agent.
she handled that call perfectly well i should say,,speaking in a fairly good accent,audible and concise,,and shes pleasing to the eye as well,,can you top that one up mr.sourgrape?
lucky to have that respectful and cooperative caller..most of them are rude
ohh my god this filipinos spoke far better than any native english speaker so clear so good
Neutral accent
Neutral accent. But even for us Filipinos, this can be challenging.
Far better than ‘Any’ native speaker??? I’m pretty sure you haven’t heard very many bourgeois or aristocratic British people then. Even a commoner with a decent education, sounds better. Not to say she sounds bad by the way.
A professional inbound call center conversation...
Yeah, those don’t exist anymore... I usually place my customers on hold before placing an order because the “system takes a while to load” while I go get a coffee
@@jjco665 😂😂😂😂😂😂😂😂😂😂😂😂😂
Wow! Ang galing nya! Mai-impress ang mga companies sa Amerika sa sample na 'to!
I really like the sound of the individual on this video, I want to hire her.
hahaha
@Dragoslav De La Vega you are Indian! Obviously!
Shut the fuck up
Stop it dirty old man
lol!!! for your personal "service"?
She is good speaks clearly.
Hi darling love you sweetheart
I m indian
@@ajithajay5835 c'mon! really?
Filipino Call Center Agents Advantages: Great communication skills (i.e., word pronunciation, enunciation, diction, accent, intonation, etc.), hardworking, dedicated, committed, and highly professional.
Filipino Call Center Agents Disadvantages: They are nowhere to be found but in the lunch room when MISS UNIVERSE is being aired. Call waiting gets too long, and agents are too hyper when they come back to their stations as their candidate wins the competition. (At least it only happens once every year.)
Everyone can do this after a year of experience working on Bpo companies : )
Oh my ang galing nya...Sanay na sanay sa multitasking..I'd like to hear her handling stubborn customers
She behaved nicely during the whole conversation and her voice sounds good
The hell. I remember watching this to 'get prepared' for my first BPO job and it just randomly showed on the related videos. Hahah. Been in this industry now for almost 5 years. Gee, this brought back that feeling and those memories when I was a newbie.
buti ka pa po hahaha, naalala ko din pinanood ko to para magprepare sa pag-aapply ko sa CC, ayun ngayon ndi related sa BPO trabaho ko hahaha
@@micko6264 try lang ng try 😊
Wow 😍 I really admire people with excellent communication skills...
I am from Philippines. Wow her accent is gently and softly
I like this agent and the customer, both of them were peace.
She speaks very clearly. Good job! Proud to be Pinoy!
Almost all of my cx are like Randall, I deal with a Karen once at week I guess, the account that I work for is also in Texas and the customers are so respectful and kind...
Thank you for this video, it helps a lot for people that are trainning to be a costumer service agent. :)
Check
INVESTING MAKE UP THE TOP-NOTCH HEMISPHERE OF WEALTH, THAT IS MORE REASON ONE SHOULD SAVE AND INVEST TO SECURE MORE PROFIT AND ENSURE SUCCESS
That's true.
Anyone who is not investing now is missing a tremendous opportunity.
Yes. It's better to take risk and make sacrifices than to remain poor or settle for less..
investlng in financial_market is what all rich people do. This is not a living but to grow our portfolio.
I have got to understand now that. A lot of Americans don't even think about investlng little of there money and then grow there portfolio instead they wait for NFP every first Friday of every month hoping there are more employment.
The only thing I'm struggling with is "being on point of what I'm trying to say". Tone, accent ,vocab and grammar is all green, but when the talk goes long I always end up mixing my words. That's why I applied for back office. :D
The same
Very impressive! I really admire how she manage talking and typing at the same time...And I love the way she speak in English...I wish I would be like her someday...
Thank you!
RCC
CCS NCII
BATCH 23
MR.WILSOM DE LEON ORTIZ
She is good.. the clarity of her voice and the way she speak.. she nailed it..
thank you so much for your example. i am learning and practicing about this type of work. so I hope to speak english fluently soon.
OMG! I just can stop listening to it. Amazing!
Your communication skills are great ma'am. I hope that one day I can improve my English speaking like yours..
MPA
CCS NCII
BATCH 23
MR. WILSON D. ORTIZ
It's amazing how she managed to talk and typing at the same time😱
Here in the Philippines, that is so basic.
Not that hard when you're already a heavy gamer and trash talker 😅
This is the 1st video i watched 10 years ago when o started my bpo career! ❤️❤️❤️
Ordering via online as a customer also helps. You can also note what to always remember as a representative. And of course by continuously listening to sample calls like this that you shared to us. Thank you!
SAG
CCS NCII
BATCH 23
MR. WILSON DE LEON ORTIZ
She has a good communications skills in English language that you can easily to understand.
I've worked in a bpo company for the biggest telco in the us and I can say it will still take years before I'm this good.
Impressive in english speaking and multi-tasking. A perfect example for a call agent. Sadly I am fine with english yet the problem is talking that I stutter and multi-tasking is my problem in this line of employment that I am interested yet have minor problems in my own.
Been in the call center industry my entire work life. Been in sales , customer service, rention (resolution) and re-instrument and I must say it was awesome but now I want to change industries as in South Africa the most recommended industry to work in is the public sector ( civil servant) call centres big in SA but we face a lot of unfair treatment and we often get dismissed unfairly if I were to go back would like to be a sales supervisor or QA agent.
more video with this lady.. very clear cya magsalita at friendly kausap..
Oh no I didnt ever encountered such humble customer service:*(
Ang bait naman ng customer mahinahon at dahandahan mag salita.. makukuha mo agad info ng hindi paulit ulit
Missed taking calls, used to be my profession for 8years.
I am here to answer the given questions given by my oral communication teacher. And here I am. Not expecting to be amazed by this person. Wow. Sugoi!! Hontoni
Sugoiii
Kinsa?
I joined bpo 2006 almost 14 years ago after engineering graduation shape up my communication skill now working in a MNC as lead manager for a Telcom company.
Wow .... so lucky
impressive then...
i want to be a call center agent too..🙏
The classic 'Thank you for that information" instead of just "Thanks". Very transactional.
Imagine the face of the person when the dozen long stemmed roses are delivered. 😍
I bet the person ordering roses will be amazed at the beauty he's talking to. Hihi he will order roses for her instead.. just kidding
The conversation was really good.
Confidence is a must ❤
yes
excellent good customer service. she is direct to the point and she did what she need to do. I don't understand those other comment kesyo robot daw. the main thing is you address what the customers need. Hindi mo kailangan makipag chikahan sa customer especially if they call overseas. its really expensive you know!
She was so professional she could train me very well LOL
she is superb and disarming...more than this damn damian2x can be in a thousand years...
this is my dream job hope to have this communication skill soon
ok
Dream job? It's hell
A dream job? So funny! Its very stressful and toxic esp TELCO accounts. Been in the industry for 14 yrs .
this was the very first video that encourage to get into the bpo industry❤ og vid to pramis 👌🏼💕
They haven't included it in this recording because that's confidential...
It's actually confidential, I mean all the information such as this should be kept the company's premises,,
wow thanks to this video
i graduated mechanical engr and prof educ. (21 units), now working as Process engineer
i will try to apply in BPO
and i take this video as my foundation of my knowledge for being a call center agent
it's a call simulation, need to follow the call flow strictly
I sense it too, cause her voice is very monotonous.
I actually prefer this than prolonged conversations
Is the call flow scripts only reserved for call simulations???
I worked on a Tech Support center a while back in the States... and this is a voice that you would usually hear every day.. in fact some of us kinda sounded more frustrated and hot headed...
Success is dependent on the actions or step you take to achieve it. Show me a man who doesn't have an investment, and I will tell you how soon he will go broke. Investment is building a safe heaven for the future. With the right choice of investment that has at least 1% minimum risk and with an expert guidance, profit and interest is 100% guaranteed.
I agree with you. I had a senior colleague out work who was living well but never had an investment, unfortunately he lost his job, so he when from living well,to surviving with his family.if he had an investment when he had a job. In wouldn't be difficult when he lost his job.
I have be making a lot through forex trading which has been the main source of my income.
@@gracemedison7475 I have been thinking of moving into forex can you please help me trade?
@@matchertech1923 actually an expert broker handles my forex investment while I invest in some real estate with the profit I make
@@gracemedison7475 wow how good is your broker, I' will like to invest too
She’s so fluent and so perfect. I just got a job as customer support rep and I’m already feeling nervous🥹😂. In two days time I will begin work and I am anticipating how my first day would be like. I really admire this lady and hope I become as excellent as her🥂
calma lang tol...mga galit lang yan and am sure you are a top notch agent...chin up tol,ur doing a great service to your country...
She is so good! I wish I could speak like her!
You can speak like her one day
i just want to add that im going to apply to a call center next week and im training very hard to pass the test they will give me so just i want to say Do your best and keep trying. Good Luck Greetings from mexico
I wish I could be like them with pure and accurate english accent and grammar , I do really hope that someday 🥺🥺 I can do what they do 👉👈
Definitely you can do one day like that Don't hesitate take up learn English.. take up learn English everyday no matter what .. if you have a dream that will comes true ..👍 so be positive
Sir,maam pwedi po bang magtanong kung magkano bayad papuntang manila mula rito sa marawi city. Maraming salamat po.
Salamat po sa video na ito... Mas naintimidate ako at nanliit. Akala ko magaling na akong mag English..
When I started working for a call center, I still remembered how horrible I sounded over the phone..
I like the way you handle the costumer and the way yoi speak in English ❤
MBCD
CCS NC11
BATCH 14
WILSO DE LEON ORTIZ
this is a perfect call! Good job!
I'm not good in English but my mind wanted to work as crs . I don't hv any experience about call agent but I am excited to learn try this challenging job to improve my skills to communicate foreign languages especially in English ..
I feel so nervous. I hope I can do that too. But before that I wish that i be hired. And all of the co workers is patient and friendly too🥺❤️
Hello April, I just went through your comments ... let me tell you this is perhaps the easiest job on the planet .... I have worked for international voice process for 7 years .... I was from a different field but as I wanted a change, this was perhaps the most happening thing at that time ... I applied for an international bpo voice process job and got selected .... but the job was in another city and I had to leave for that city .... I did not know anybody and was from a different field altogether .... I got my training along with others and in a couple of months became one of the best performers in the company .... i have seen so many nervous people become wonderful performers ... i was also intimidated at first but overcame my fear and became successful .... the only thing to remember is active listening and resolving the customer's query pleasantly with a smile no matter how irate the customer is .... Good Luck to you.
Thank you for showing us an example of a customer support mock call. I enjoy watching this video and it taught me the data that I need to collect about the customers when delivering the items.
AMD
CCS NCII
BATCH 23
MR. WILSON ORTIZ
Actually guys, there is no such thing as a "pure" or "neutral" American accent these days. People are scattered all over the world, bringing with them their culture from where they came from, that includes the way they communicate. Communication is the main key. Whether you like it or not, change is inevitable. The American accent we know before may not be the American accent we encounter today.
dude that was racist
This is the video that I watched when I applied in call center ❤❤❤
The Module brought me here! 😂
Same here hahaha
Any answers? HAHAHA
what closing is used by the agent? pasagot pls hahahhaaha
Same here hahaha lol
Send kayo answers pls ahahahhaha
Am stunned with this lady accent.I thought that phillipines have hillarious English accent but i am shocked when i see this
i missed being a call center agent. i handled sprint, at&t and telstra
Jonas Santos me too I missed that work but im already here now in California
hahaha good reply
Tobimaru Mori mag tagalog ka na lang po. Tsk trying hard masyado lmao. Pagmumura mo is cringeworthy -_-
Ar
Jonas Santos at teleperformance?
I have gained knowledge the the step by step procedure in taking the customer's order through online transaction. Definitely you have an excellent communication skills. I like your accent and your pleasant voice.
FOM
CCS NCII
BATCH 23
Mr. Wilson De Leon Ortiz
I must have missed the part where she takes payt for the order and the occasion or greeting card message and the choice of blooms and packaging that
As they would say plain and simple yet transaction is complete.
She got a nice and clear voice. Im so jealous
i am really envy abt her voice. 😭
"Im envious of her voice." Or "I really envy her for her voice" .
I wish i could speak like her, the quality and the clear of her voice is goal.
Gotcha'! I'm really sure this is you, girl... tc!!
Thnx sa video nato naalala ko lang nung nag aapply palang ako sa cnx nuvali year 2019 lagi ko pinapanood to nung natanggap na ko i handle macys account same lang sila ng call flow
this makes me hate the sound of my voice
Joyce Ozone lol
Are you the woman in the video?
Joyce Ozone practice haha always speak ☺️😝
Ohhhh realy
@@MasterStroke. maybe lol
She is very good.
They just exposed this guy. He’s probably getting prank calls and people showing up to his house with roses. Lol.
That is what im thinking as well..all personal information disclosed..or maybe its a dummy account..
@@lhenadla-on8553 I sure hope so. Lol 😆
I really love to watch repeatedly so that i learned.!
Hi! For those who are asking, here's the script of the sample order taking call.
Agent: Thank you for calling Martha’s florist. How may I assist you?
Customer: Hello. I’d like to order flowers and I think you have what I’m looking for.
Agent: I’d be happy to take care of your order. May I have your name, please?
Customer: Randall Thomas
Agent: Randall Thomas, can you spell that for me?
Customer: Randall. R-A-N-D-A-L-L. Thomas. T-H-O-M-A-S.
Agent: Thank you for that information, Randall. May I have your home or office number area code first?
Customer: Area code, 409-866-5088
Agent: That’s four, zero, nine. Eight, six, six. Five, zero, eight, eight. Do you have a fax number or email address?
Customer: The email is randall.thomas@gmail.com
Agent: Randall dot thomas at gmail dot com. May I have your shipping address?
Customer: 6800 Gladys Avenue, Beaumont, Texas. Zip code is 77706.
Agent: Gladys Avenue, Beaumont, Texas zip code seven, seven, seven, zero, six. Thank you for the information. What products are you interested in purchasing?
Customer: Red roses, probably a dozen.
Agent: One dozen red roses. Do you want long stems?
Customer: Yeah, sure.
Agent: Alright, Randall. Let me process your order. One moment, please.
Customer: Okay.
Agent: Randall, you’re ordering one dozen long-stemmed red roses. The total amount of your order is $40 and it will be shipped to your address within 24 hours.
Customer: I was going to deliver my roses again.
Agent: Within 24 hours.
Customer: Okay, no problem.
Agent: Is there anything else I can help you with.
Customer: That’s all for now. Thanks.
Agent: No problem, Randall. Thank you for calling Martha’s florist. Have a nice day.
thank you
Sana ganyan lang kadali mag take ng order.
Thanks a lot!
If we use the word MAY, no need to say PLEASE.. it's a common mistake of call center agents according to our English trainer and QA sa Bpo.. Nice voice.. 💯 ❤️
Thank You so Much, we're going to use this for our Module!
Hi Magellan Solutions Outsourcing Inc.. Thank you for this video. It helps me in my Contact Center Services training.
RRA
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
This is just one of the easiest call you can handle. But in reality, after almost 8 hours of taking phone calls, you would really get stressed.
True.. about 3 out of 5 calls will be stressful. The psychological abuse is just overbearing. There's no excuse to it. People shouldn't be treated this way.
How i wish that the account i am in right now is like this..taking orders from cx not having to deal with their bill dispute/tech concerns and most of all pitch in or close a sale😢
Nice video,based on ur video the key is good listening. Focus on every spelling the customer dictate to avoid asking repeatedly. Thank you for this video!
SAAC
CCS NCII
BATCH 13
Mr.Wilson De Leon Ortiz
that call supposed to be for justflowers i didnt know that magellan solution offer flowers too
Thank you for sharing this wonderful video on how to assist the customers
BRV
CCS NC II
Batch 22
Mr.Wilson De Leon Ortiz
That's probably the easiest call center job ever.
Where is that? I want to apply there.
Trio is call center hell.
Thank you for this mock call sample of order taking it's nice watching this video because the csr and customer was very in calm situation.
MCA
CCS NCII
Batch 13
Mr Wilson De Leon Ortiz