"Secrets to Optimal Client Service," With Jim Donovan
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- Опубликовано: 1 ноя 2022
- UVA Law adjunct professor Jim Donovan, vice chairman of global client coverage at Goldman Sachs, will discuss how to provide optimal service to clients. (University of Virginia School of Law, Oct. 20, 2022)
This guy is the most bank-looking banker that’s ever banking.
This guy never has a problem getting into Dorsia.
Love Jim Donovan’s videos… and love the American Psycho comparisons, always hilarious. His business card is probably on point
Ever
Huh
1. Never use jargon.
2. Pause - slow yourself down.
3. Look for opportunities to give the client advice that is not in your interest.
4. Ask open ended questions.
5. Be positive.
6. Be careful about mixing business with socializing.
7. Be humble.
8. Be available - be responsive.
9. Take a position - tell the client what to do.
10. Control the meeting.
11. Have an agenda, get the client to buy into it, and take notes.
This dude is like an alien species to me. I cant even fathom exuding this level of professionalism and drive.
PSA you don’t have to be a lawyer or investment banker to apply these principles. This is straight up life advice from a true winner.
Clients hire you because you’re smart, because you work hard, period, full stop. - great line.
1. Never use jargon. 2:00
2. Pause - slow yourself down. 2:45
3. Look for opportunities to give the client advice that is not in your interest. 4:48
4. Ask open ended questions. 6:32
5. Be positive. 8:55
6. Be careful about mixing business with socializing.
10:38 11:39
7. Be humble. 13:05 Make sure they're Genuine. 14:02
8. Be available - be responsive.
9. Take a position - tell the client what to do. 15:35
10. Control the meeting. 16:54
11. Have an agenda, get the client to buy into it, and take notes. 18:20
Impressive. Very nice. Let's hear Paul Allen's secrets to optimal client service.
The fact that he moved to MD at Goldman Sachs within just 7 years shows you how dedicated and hardworking he is.
Love how he literally pauses during his section on pausing....BRILLIANT
Please can we have more of Jim Donovan's lectures here? He's good, he needs to have a playlist.
The last time his lecture was uploaded was 6 years ago 😑
The secret to optimal client service is to have a voice like this guy.
His suit & especially the minimalist tie is perfection
Its immaculate. These things make such a difference.
This guy needs to write a book. Great delivery style and points.
This video has given me so much more ROI than many paid courses combined. Pure Gold
I'm learning English and the way he speaks calmly, I can understand him perfectly. Thank you very much
this should be required viewing in all MBA and law schools. nice job.
The lecturer has impeccable oratoric abilities and excellent presence. Great advice also. Top notch.
“You should pause”
*pause*
A beautiful example of the lesson inside the lesson.
Babe wake up, new Jim Donavan video just dropped
I can't stop listening to this man! He has my complete admiration.
Cause he is hot and well-spoken. :p
this is the best client service training anyone could get in 20min
Finally another Jim Donovan lecture! You need to post every recording you have we need more of him
This was so useful I'm worried he might send me a bill. 😁 Seriously one of the best talks ever.
I’m a law student in Australia, discovered Jim around a year ago and am always scouring the net for new lectures from him, this guy is is a fountain of knowledge and the embodiment of professionalism!
have any good ones?
While I am not in law school, I believe this conversation as well as the tips provided can be applicable to so many different aspects of ones career specifically in corporate America. It is worth taking notes and practicing these tips. Thank you for sharing !
❤❤
Agreed, I'm a healthcare entrepreneur and this is gold quality advice.
I think there wasn't one 'Um' in this whole video
He’s right about #3. If you are willing to give advice that runs counter to your own interest, it builds so much trust and credibility that you can afford to be average at the rest of these skills and still do well in your field. Not elite, but still good.
This guy has been my role model ever since: Were you born to Deal?
Are you Destined to deal.
this aren't secrets to optimal client services. this is a literal life advice.
i work as a real estate associate for my firm, what Jim said about not using jargons with clients is 1000% correct. I have an advantage over other professionals in my space bc i’ve been fortunate to be taught what the various clients (e.g. cities/universities) understand and what they don’t. in finance there are a lot of fancy/complex terms used by professionals idk if it’s too come across impressive but it actually negatively affects the deal with the client if you can’t present information in a way that makes sense to them. A lot of firms don’t get this and they think being complex is the sure way to win them the deal. But i have seen impressive financial models/presentations lose projects over more simple presentations. Less is more when working with the client!
Smart, charismatic, and extremely focused.
I’m very happy to see content like this consistently!
Did this guy say the word “um” once in 23 minutes?
This man singlehandedly made me a far better freelancer!
I was really excited when I saw this upload - but must say it is VERY similar to the only other two uploads of Jim Donovan.
Does he lead other lectures?
Can you post those? - would love to hear more of him.
His lectures are incredible! More please! His strategic corporate class sounds really interesting
Loving this advice for a sales executive role. Thanks Jim and UVA Law.
Absolutely love this content Jim. Keep it coming! Contrary to lots of garbage on RUclips, this content is specific, actionable, and realistic. As well, it also explains why each point is important.
I wish I had a mentor like him
This video randomly showed up in my feed and I am sincerely glad that it did. Thanks for such a valuable insight!
Very basic rules yet very important, thank you, Jim!
yeah you would know, not
these talks are great for any professional- these tips apply even for non client-facing people in dealing with colleagues they may rely on for progression
I am in no way in to finance, business or a rich lifestyle. But this guy, who operates within this field, he really comes across as human, humble and compontent. Great speech too.
Thanks so much for sharing this. These tips will help a lot during my meetings with my company executives, or any external stakeholders.
Good to see this prof is still teaching and putting out great content. Maybe I'll be a student of his one day!
I’m listening to this lecture for the first time and what a wonderful surprise it is
This lecture changed my life.
I love this stuff; a lot of these rules apply to internal situations within corporate and my position in HR and Talent Acquisition working with internal clients.
his suggestions are very practical. Draw yourself closer to clients, think, speak, act from their shoes.
This video is actually highly applicable to many different professions when dealing with clients. Great insight!
Great to have a new video of him!
Love hearing this man speak
God this guy is the most professional looking guy I've ever seen!! He's SO very good! 🙏🏽🙏🏽
Incredibly relevant message and applicable across all industries. Thank you-
Be smart, work hard. Full stop. Well put
A new Jim Donovan banger? University of Virginia School of Law just know what we want!
Amazing presentation by Jim
They say he is the most charming guy at Goldman Sachs.
Bout as charming as stale toast
He’s got that corporate charm if that makes sense, if I wear a client this would be the kind of guy I want in my corner
@@zeeegoat1875 misplaced gen z who imagines corporate charm is that of machine gun kelly or Drake.
I wonder if, when the clients meet his cold gaze, shake his hand, and feel flesh gripping theirs, they can sense that their lifestyles are probably comparable?
I am so lucky to find this lecture, i will use the 11 secret formula every time, meeting with my clients!
I've been in consulting my whole life, and this is sound advice.
Thank you for your amazing lecture Mr. Donovan!
Probably the most wisdom in 23 minutes I've ever seen...
Donovan is awesome, great speaker
Please UVA Law, post more Jim Donovan lectures!!!
I’ve spent 14 years in corporate America and it’s amazing how many people don’t practice even half of these tips.
Thank you Jim Donovan for mentoring me!
This lecture is incredible .
Need more lectures from him posted please
Agree! It’s basically the same as the other two older ones they posted lol.
I’m like does he talk about other topics?
Was hoping for another video. So pleased to see this!
Very professional. Thanks for uploading! 💯
Jimmy! Good to see a new video of you!
Straight fire info. Thank you my guy.
Outstanding guy and extremely valuable input
This guy is a living legend.
I shall watch this before any interview.
I need to see more of his lectures! He did another one on the same channel
The Corporate Grim Reaper explains how to deliver upbeat client service.
I kid, I kid, Jim is actually quite friendly and seems nice.
Excellent, highly inspiring!!!
Chinese university should pay any amount to hire this guy. Period.
Great advice for anyone who manages clients.
Very impressed even with just the first few minutes! This guy knows what he is talking about.
Very endearing lecture
Finally, RUclips gives me something I can use.
we need more videos from jimmy!
Good business lessons hope to see more like this.
Can't wait to optimally service my clients! Thanks RUclips!
amazing speaker
Thanks prof. Great content. I'm starting a creative agency and I do hope this helps.
Great lecture loved it
THERE HE IS! The one and only Jim Donovan!
Amazing video, thanks🔥
Goldman is a den of vipers but this is gold advice, jerry, gold.
Extremely valuable lesson to me!! Thanks so much, professor
00:03 Secrets to Optimal Client Service
03:04 Pause to slow down and encourage dialogue with clients.
06:03 Ask open-ended questions to engage the client and gather valuable information.
08:51 Be positive and upbeat in client interactions.
11:33 Clients hire you because you're smart and work hard.
14:24 Respond immediately and be responsive to the client.
17:06 Control the meeting and have an agenda
19:27 Recap follow-up items to ensure client satisfaction and reassurance.
21:32 11 secrets to providing optimal client service
Jim Donovan is an authority in the practice of Client Relationship Management and Service
The legend is back
Never use jargon, super important I’m glad that’s the first thing you mentioned
Damn, he's giving he's giving us a follow-up 6 years later. Guy is a beast!