Clear cannot detect error - MFCJ815DW

Learn how to clear the “Cannot Detect” error on your Brother MFC-J805DW, MFC-J805DWXL, or MFC-J815DWXL inkjet all-in-one printer in this video tutorial.
Models covered:
Brother MFCJ805DW
Brother MFCJ805DWXL
Brother MFCJ815DWXL
For the “Cannot Detect Ink Volume” error click here: help.brother-u...
For more videos, tutorials, and FAQs visit our support site at: www.brother-usa...
Quick Links / Table of Contents:
Models covered 00:09
Determine problem color 00:50
Verify ink 01:07
Verify ID chip 01:16
Cycle the power 01:49
Reinstall cartridge 02:01
Transcript:
Welcome. In this tutorial we are going to look at clearing the “Cannot Detect” error on your Brother
MFC-J815DW.
This video may cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC805DW and MFCJ805DWXL Cannot Detect as well)
Genuine Brother ink cartridges contain a chip that communicates the color, ink volume and model of the cartridge to your printer. The “Cannot Detect” error appears when the machine cannot detect that the correct cartridge has been installed. Please note “Cannot Detect Ink Volume” is a separate error and is not covered in this tutorial. If your machine displays the “Cannot Detect Ink Volume” error, follow the link in the description for the appropriate troubleshooting procedure.
(For the “Cannot Detect Ink Volume” error click here - help.brother-u...)
To begin examine your machine’s display to reveal which one or more cartridges are causing the error, then open the ink cartridge cover.
Release the corresponding ink cartridges by pressing the lock-release levers. Remove the cartridges and verify that they display a genuine Brother Innobella logo on each label.
Next verify that a green identification chip is mounted to the top of the ink cartridge. If the cartridge you are using displays the wrong model number or is missing the green chip you will need to replace it with a genuine Brother cartridge of the correct part number.
Refilled or non-Brother ink cartridges may not be correctly detected by your machine. We strongly recommend that you use only genuine Brother. Using non-Brother ink and cartridges can affect print quality as well as the performance and reliability of your Brother machine.
With the cartridges still removed, close the ink cartridge cover and unplug the power cord from the wall for 15 seconds and then plug the cord back in.
Once the machine restarts, the No Ink Cartridge error will be displayed. Open the ink cartridge cover and install the missing cartridge slowly and firmly until it locks into place. If more than one cartridge has been removed, install them in the order listed on the display. Close the ink cartridge cover.
If the error message clears, then your troubleshooting is complete.
For more Tutorials, FAQ's and Videos, visit us at brother-usa.com
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