In 20 years of Ebay'n, the art of not letting a return (honest or not) upset me was the most useful thing I've learned. Consider it an investment in your account and your productivity to not let it evolve into a dispute, a bad feedback, or an annoying itch in your brain. Sounds easy, but if you've been there you know just how hard it is to let it go, usually.
Needed to hear this, just dealt with a very unpleasant buyer. Sold a Bluetooth keyboard in excellent condition. Complete in box used very seldomly, I know because I purchased it from Best Buy used it a handful of time and put it back in the box. The buyer purchased it and said that the back of the keyboard looks like it was used heavily and therefore the battery “is probably” no good. He proceeds to send me a pic of the back of the keyboard once he started the return that showed nothing, also admitted that it arrived fully charged and is fully functional. I just approved it and add them to my block list. It’s frustrating but not worth the stress
Justin this is unbelievable. I’m watching this video and I end a listing and sell similar and 2 minutes later I got an offer on it. Thanks for the advice!!
The best advice I have gotten from you is to not always take your advice. When I started reselling I did paid shipping and accepted offers. After starting to watch your channel, I switched to offering free shipping and turned off best offer. I changed back to paid shipping after a few weeks and recently started accepting offers on most items again. I was able to get myself out of the summer slump and had my best month ever in June. I get loads of great advice from you and enjoy your channel. We each have to do what’s best for our shops. Sometimes it’s trial and error, the numbers don’t lie.
I went to an estate sale and there were heavy duty metal shelves with the locking wheels.I thought they might belong to the estate sale company but they were in the garage so I asked. They were part of the sale and sold them to me for $50.00. They just asked me to pick them up the next day after the sale was over. Plus, they were already put together. Don't be afraid to ask if you see them at an estate sale.
My favorite “unexpected find” thus far happened to me when I found a Sony CyberShot camera in a case at a local garage sale. Paid $8 for the camera. When I got home, I opened up the case again, and inside with the camera were 2 memory cards in mint condition. Sold the camera for $110 and both memory cards for $25 each.
Re: Shelving - I have been changing my storage setup into the heavy made welded wire storage shelves. I add vinyl wheels to the legs of each shelf so I can move them around easily. I buy the wheels in bulk sets on Amazon….the wheels are available for these types of shelves. Love the heavy duty adjustable shelves and highly recommend them. I buy mine used off of marketplace local to my area. A few at a time has been an affordable way for me to upgrade.
I found 25 at he bins once. My first return crushed me. Then one day I realized that with the good comes the bad. As is with most things in life. It's not the situation but how you handle it. Love the video's and believe it's an added value for anyone that wants to learn. Look at auctions for good shelving at good prices. Many business closings or offices will auction off good shelving.
I've been listening to your 3 hour video 20 minutes at a time on my way to work and on my way home. I've got just under an hour left! I've only been reselling on Ebay for about 4 months and I'm learning a lot from your videos. Keep up the good work! Your videos are way more realistic and informative than most of the other RUclips Ebayers I've watched.
Hey. I have been binge watching your videos for the past few days. You have given a wealth of information. I've been doing eBay since the end of May. Looking back I cant believe I paid someone to teach me the ropes. She's been absolutely useless to me. I could have been watching you the whole time. I'm so glad you mentioned St. Vincent de Paul in one of your videos. We have one in our city. I never would have thought of going there. I just got back. I'm sure I got some bangers$$$ Keep the videos coming.
I have been reselling on eBay since January. I LOVE IT! I really appreciate your videos. Every time I have a question, it seems to be answered in a video right around the time the question comes up. Thanks for taking the time to share your wisdom with us! Also, I’m a Flipwise user. It’s such a great app to help keep me organized! I tried to just do my own spreadsheet at the beginning, but it got away from me very quickly. It seems you have simplified the whole process. I’m hooked!! Keep up the great work!
Ending and relisting is great. I've been so busy listing new items recently that I forgot to for a couple of weeks, but went back in this morning (after watching/listening to your entire video yesterday) and lo and behold, two of the dozen or so relisted items sold before lunch. I really appreciate the advice, and the company while I'm working. Thanks for all you do!
The Costco metal shelves (around $90 I think) are wonderful. I also stalk Costco for the plastic shelves at $30 (easily the cheapest of anywhere I know) because they are in/out of stock quickly. I prefer plastic because they're easy to move, but I have four of the metal shelves in my storage unit and I love 'em.
Hey Justin, I watched it ALL while listing & packing stuff to ship. I appreciate ALL of your info & enjoy your videos. Of course I think most of what you put in that 3 hour video I saw when you 1st posted them, however I enjoy your commentary so I didn't mind re-watching them. Great stuff! Thanks for what you do. Cheers!
I purchased a large 18x12x10 box of K'nex pieces weighing 10 lbs for $8, and I found 2 Star Wars Lego minifigs in the bottom with several other Lego pieces.
Yesterday I picked up a Nintendo 3DS Mario Kart 7 without looking inside. When I got home there was a Pokemon X cartridge in there as well. Also have found more than once, a game inside a console I've bought. Nice bonus scores
RE: Cardboard question. I had an Ebay store and it was micro-managed by EB. I was getting bombarded with "how to sell better" or "low standards" emails. It was nerve wrecking, so I ended my store. I'm getting 250 free listings (no fees) and it controls the amount of inventory I keep. If I get a store, I would buy buy thrift all the time and then I would be over the 250 capacity and need to get a storage unit. Don't want to go there.
I watched/listened as I worked yesterday. Dude, that was an awesome video that was USEFUL. You are appreciated and incredibly helpful. You & Tech N Sports have been game changers for me.
Thank you for the pep talk on returns. I initially did not accept returns but changed that last week after listening to your advice. The anxiety I feel when a buyer is trying to return for wrong reasons can be overwhelming. I appreciate your advice and will try and just let it go and not let the buyers impact my emotions. Not only are you a good instructor when it comes to eBay selling, you are a counselor as well 😜 I look forward to your next video. Keep up the good work!
Bought a vintage polaroid land camera for $2 at an auction and there was 4 WW2 lighters in the case and the second one was a locked briefcase for $2.50 and there was a laptop in it with all the pass codes to log on, I wiped it clean and updated all the software and been using it for three years
i watched the whole 2+ hour video! you're a very no-nonsense guy who seems to be doing right by the reselling business. i appreciate the education, and always get a kick out of some of your completely nuts 1,000+% ROIs on your pulls sometimes
Have been watching your channel for the last few days and enjoy the content (I do listen while I package up and I just subscribed also) I almost always use best offers and when someone gives me a low ball offer, I just take off fifty cents and send them back that counter offer because I think that if there is ANY activity on your account might make the algorithm promote these items. I have had a few listings sell for the full amount to a different buyer after a back and forth offer fest from someone else. I just think the more activity on you account, the better. Weather it's sending offers, giving feedback, or just relisting some items, everything usually helps. BTW I am in St. Louis area also - Keep up the great videos & Good Selling!!
I don’t worry about returns anymore. I offer a 60 day free return policy and it’s the best decision I’ve made. It’s all about the buyer and it’s helped me succeed. Sometimes, I receive returns that I relist and sell for more than the last buyer.. so… it may actually be profitable to accept returns in some cases.
Lol. Found items. I bought estates after the sales were done for years. Got a lot of clothes in each sale. Lots of clothes, I found jewelry, 500 dollars in an envelope in the inner pocket of a jacket, 300 dollars and some guns in a desk, I found unused gift cards, I've pulled art out of a garbage can that I sold for 2000 dollars, etc, And guess what? I'm still not rich. All that paid some bills. I stopped buying estates 10 years ago and still have 5 giant storage units around my house of stuff I high-graded and need to sell on eBay. That's why I'm watching your channel. I'm getting lots of useful tips. Thanks. P btw I would take all my truck loads of weekly stuff from estates to a local flea market. That's where the rest of my stuff went.
My favorite found item was a pair of $100+ sterling earrings tucked in the pocket of a $3.99 duffel bag. Didn't sell the earrings - the story behind them is much too good a story to tell when wearing them! Love your videos!
Hi Justin! What a wealth of information! I look forward to watching your videos when you post. I did watch the 3 hour video you did the other day but it did take me 2 days to finish it. I know A LOT of work & editing went into putting that video together and appreciate all your hard work and time!
I bought a pair of roller blades to resell. After i got home and was taking pictures, I discovered a Harvest Moon Gameboy advance game in the laces of it, which I sold for about $25.
Okay Justin, the only thing I found “Mildly Entertaining” was when you answered the question on removing permentant marker of a leather glove. The “review answer to the question” was to ALWAYS HAVE ALCOHOL 🍺 on hand. Then quickly saying RUBBING alcohol. I bet you did this subconsciously when speaking quickly. LOVED IT! Great video as always.
Hi Justin, love the vids. I not sure if you know, but the free returns on the international shipping program is only something that is offered to US sellers. Here in the UK we have to pay for the return postage and eBay does not get involved in the return postage.
Once again, TY for what you do! I 've always been lucky at finding money. A penny here, a dollar there, really! And, I've always been a thrift store shopper for personal use long before becoming a reseller. This one time, I was trying on a pair of Liz Claiborne capris and when I put my hands in the front pockets, the right pocket had a stash of folding money. $42! And yes, I bought the pants! 🤑
Holy cow! I found x2 $1 bills under my car when I was coming back out of the UPS store three days ago. Went in there, nada. Came out $2 richer! Made the hubby back the car up to make sure I caught it all. 😂
Youve got it so together that its intimidating. But ive got to try. Making lists now including motivations,goals,materials needed,where to start sourcing(which includes my own storage unit containing my past life). Im not tech savy but have had an ebay buyers account which has almost 90 positive feedback. I was thinking those feedbacks would help when i begin to sell.
Justin, have you ever thought of what would happen if everything in your store sold in 24 hours and how long do you think it would take you to fulfill all the shipping requirements? Would you have enough supplies? Do you know where everything is? Would you be able to meet the time limit you gave yourself with Ebay for turn time? Would you post office be able to handle it all?
Imagine you have a choice of two worlds to live in. In one world, buyers are out to rip you off. Every return request is a scam. People hate you and will go out of their way to waste your time and destroy your business. In the other world, every buyer is a decent, honest person. Sometimes mistakes and misunderstandings happen, but because you are decent too, you take responsibility and help them. World 1: you're always unhappy, even with good customers. World 2: you're always happy, even if you treat some swindlers as if they are good. I chose to live in the second world.
How do you determine which of your listings are oldest in order to end and sell similar? I only see choices like “ending soonest” or “newly listed.” Thank you for your calm and reasoned videos!
Justin. Love your videos and advice. Thank you. I’ve been wondering - is “sell similar” better than using a delist/relist service? Or are the results the same? New listing ID etc. Thanks for your time!
Customer sent me this message “I was misled by photo #1. I had assumed that the listing was for 2 packages of screens.” He was the first to send a message of this type on the item. I responded with “Sorry to hear, would you like to ship the purchase back?” Image 1 he referred to is front and back of the item and it says in title and description ordering one unit. How to move forward with his assumption? Thanks. Funny that your first topic in this video is returns lol
I will NEVER understand these people who are emotional about returns. It's such a weird and foreign concept to me. I have 0 emotional attachment to my items, sales or returns, I have absolutely no emotional attachment at all
Thanks so much for my question. Your advice is very helpful! I wish I was as fast of you as listing items, I'm just slow. You really are helpful with so much. Do you get more RUclips payment if I don't skip ahead on advertisements for your video? Brian
Hey Justin, based on the way you do your listings it sounds like you don't keep a bunch of draft. What are your thoughts on keeping drafts ready for the week, and do you ever incorporate drafts into your schedule.
Hey Justin, thank you all the time you spent to give us so many great tips! I noticed that the promoted listing recommended percentage has gone quite a bit. Am I doing something wrong, or have they raised the rates? Thanks!
I once found $160 in a coat pocket as I was checking it. I ended up not buying the coat though due to condition and low comps but I kept the cash. paid for my purchase that day and then some. Had a really old $100 dollar bill in there that I hadnt seen since the early 2000s
Offering free returns for any reason , no questions asked. When the return is received back , it's at this point you make the final decision to refund or not refund the shipping cost ? So take advantage of increased sales by offering but not always, its not set in stone ?
My husband and I are just starting our reselling business and we purchased a camera bag to resell. You've mentioned reselling this in the past, and I was wondering if you 'prepped' the item beforehand (washing and whatnot.) If so, how would one go about washing one?
Have you ever mysteriously lost a chunk of listings? Is there any recourse? Is there a way to avoid this happening? In January I listed over 100 lots of vintage yarn that were initially selling fast. Over the intervening 6 months, I noticed a drop in yarn sales and just figured the least popular colors/brands were what remained. In searching for a recent sale, I discovered that most of my yarn listings were no longer on eBay... including about 30 highly desirable lots. What the bleep? I have over 1000 listings, currently. Am I going to have to search bin-by-bin to ensure everything's still listed?
Not long ago I watched a video where an official eBay employee of significance said that once an item has been listed for 9 months, it should be ended and relisted unless the item is scarce enough to be seen in search results. The thought is that the item would be so low in the returned results that it likely wouldn't be seen. With this in mind, I adopted a 6-month end and relist policy. Do you have a specific listing age where you end and relist?
Thanks for the videos. They’re absolutely amazing. I watch your three hour video yesterday Doing exactly what you say by listing and packing. I have a question. I got a lot and I’m talking about a lot of high end French and Italian clothing really incredible How do Isell this women clothes, there is any way the eBay will authenticate it I don’t know how to do it! Thank you
I tried doing whatnot shows, ppl would just click on and click out. No views. Also they would ask to see all the sizes just to not buy anything or they would ask to see something and when I turn out around they were out of the room. I find that they are rude, so now I have my items there as buy now, no more shows. How should I price my items on whatnot?
I bought a wallet many years ago at an estate sale. I opened it prior to the purchase and found a business card that read: Douglas MacArthur, Chairman of the Board, Remington Rand. Made a few hundred on that! Haaa! What were the chances???
I’ve never promoted anything, but it’s a slow July. After 30 days, one listing has 17 views, no watchers. Do you think promoting this would help? The 3hr video was great!
Revenge. Totally. I google earthed the scammer and there was no residence at that address and then I called them. They laughed about the macaroni they sent (at least it was organic) instead of the jacket. These people are out there. Block and move on.
Question: I had a buyer leave negative feedback that an item I sent didn’t work upon arrival (it was a Disney ornament NIB that played Its a Small World). It worked when I listed and sent it, however, the buyer didn’t message me about it or ask for a refund or return. Should I leave it be or reach out to them asking if they’d like a refund (not in exchange for a better review, just to right the situation?). Part of me just wants to leave it be since they didn’t reach out about it or take action beyond leaving feedback.
How do I beat the 90 day ended listing deletions? I winter in Florida for 3 months. Was not aware after 90 days they get deleted. I lost 120 listing and had to start from scratch on all of them. I will be going away again for 100 days this winter. Could I bulk over price and not get any sales. Could I go on vacation mode for 2 weeks then end listings. What is your solution?
I found a led zeppelin ticket stub in a vinyl record for a band called 10 years after, slight crease at top. It was at a small working man’s club in Birmingham Sutton Coldfield, I think I got £200. One in perfect condition has sold for £500. It was numbered and embossed too. Also found some home made porn Polaroids in a deep purple album too…. Which was nice…..
Hey, Justin. Very informative video, as always. Thanks. There are two things that I'm still finding a bit confusing. First, I was surprised when you said that whether we relist an item manually, or do it as 4 listing and sell similar, either way it will give your item a new listing number. Or did I misunderstand what you said? The reason I'm confused is because I've heard other well-known resellers say (on RUclips) that relisting will NOT give the item a new number, even if you relist manually. Second, I allow best offer on all my items (mine are all Buy It Now), and I never put in a minimum that I'll accept. However, in the few cases where I've gotten low-ball offers, I've checked my listing and discovered that ebay has input a minimum amount! Very frustrating! Any suggestions?
Ending an item and relisting manually using the "relist" function gives the item a new eBay Item ID, just like the "sell similar" function. You can test this out on your own and see what I mean. What does not give you a new eBay item ID is when eBay automatically "relists" an item after it expires.
Hello Justin, Really enjoy the informational videos. My wife and I also resell on eBay and actually have a RUclips channel called the Reading resellers. I know shameless plug. 😄 We uploaded a couple videos for the channel. My question to you is we also enjoy international shipping where there is no problem when people want to return items, I was just wondering when an item is returned it doesn’t go back to the seller. I’ve had a couple items being returned, but never got those items. Do you know what happens to those items?
How to get Flipwise for FREE! Watch one of Justin's videos on selling small kitchen items like blender's or coffee pots or, my new favorite, Ninja blenders. Selling them in pieces vs as one. One Ninja mixer pitcher only purchased. Sold for $48 profit. Used profit to pay for flipwise therefore free flipwise. :) Thanks for the great content and the free flipwise.
How do you opt out of shipping internationally now that we are required to list a European broker contact on international sales? As far as I can tell, eBay isn’t providing this in their international shipping, and I don’t see a way of choosing not to ship to Europe.
Probably an amateur question here but I’m still learning how to check comps. So far I only have 72 item in my store with about 27 sold. I’ve looked up much more than those 94 items and I’ve yet to find something with an over 50% sale through rate. Looking up items in the store can get a little frustrating when you don’t know exactly what the item is. I just want to know is this common for beginners or am I doing something wrong. (Items sold divided by available = str. Or whatever 🙂
What do you do if someone goes to your feedback for the most ridiculus reasons and gives you neg feedback and you go from 100% positive to 95%. . Told her to open a return three times and send me pics. Of course nothing. How will this hurt my selling?
Try and get a feedback revision, using the business for ebay group don't call my god you will be met with a non fluent English speaking person who works out of a call center and not directly at ebay itself.
@@AlexButler-ry3hj I did talk to someone and she instructed on what I should do. Which was submit a removal of negative feedback request. It was denied. My views have dropped. Did sell one last night and listed more today so hope that turns around. Have been listing daily. Surely if anyone reads my feedback they will see it was pretty pathetic. She claimed necklace tangled with clasp on like I intentionally sent it to her that way and the color of the tanzanite was a paler blue.
If you can't get the feedback revised, try to get your positive feedback increased by purchasing items yourself, like items you'd normally buy at the grocery store. Usually sellers give positive feedback more than buyers. This would raise your 95% closer to 100%.
We bought some Levi’s recently while travelling. When we washed the jeans, $150 fell out of a pocket! Bonus!
BOOYAAH!!
In 20 years of Ebay'n, the art of not letting a return (honest or not) upset me was the most useful thing I've learned. Consider it an investment in your account and your productivity to not let it evolve into a dispute, a bad feedback, or an annoying itch in your brain. Sounds easy, but if you've been there you know just how hard it is to let it go, usually.
Exactly that! Sometimes I get a genuine return, sometimes it is just a bottom feeder. Either way I consider it the cost of doing business.
Needed to hear this, just dealt with a very unpleasant buyer. Sold a Bluetooth keyboard in excellent condition. Complete in box used very seldomly, I know because I purchased it from Best Buy used it a handful of time and put it back in the box. The buyer purchased it and said that the back of the keyboard looks like it was used heavily and therefore the battery “is probably” no good. He proceeds to send me a pic of the back of the keyboard once he started the return that showed nothing, also admitted that it arrived fully charged and is fully functional. I just approved it and add them to my block list. It’s frustrating but not worth the stress
Bought a bag for fly fishing reels at Salvation Army. The inner pocket had multiple packs of leaders that were worth more than the bag itself.
Not only do you give out great information to us. We get entertained at the same time without having to pay. THANK YOU!!
Justin this is unbelievable. I’m watching this video and I end a listing and sell similar and 2 minutes later I got an offer on it. Thanks for the advice!!
The best advice I have gotten from you is to not always take your advice.
When I started reselling I did paid shipping and accepted offers. After starting to watch your channel, I switched to offering free shipping and turned off best offer. I changed back to paid shipping after a few weeks and recently started accepting offers on most items again. I was able to get myself out of the summer slump and had my best month ever in June. I get loads of great advice from you and enjoy your channel. We each have to do what’s best for our shops. Sometimes it’s trial and error, the numbers don’t lie.
i like listening to your voice while listing! it's soothing!
I went to an estate sale and there were heavy duty metal shelves with the locking wheels.I thought they might belong to the estate sale company but they were in the garage so I asked. They were part of the sale and sold them to me for $50.00. They just asked me to pick them up the next day after the sale was over. Plus, they were already put together. Don't be afraid to ask if you see them at an estate sale.
For the guy asking about Shelves, also keep an eye out for store closings where they are selling their furnishings.
My favorite “unexpected find” thus far happened to me when I found a Sony CyberShot camera in a case at a local garage sale. Paid $8 for the camera. When I got home, I opened up the case again, and inside with the camera were 2 memory cards in mint condition. Sold the camera for $110 and both memory cards for $25 each.
I suspect Justin's wife is gone visiting her Mom, 3 hours yesterday, and here he is again, and it's not even Monday. Bro is lonely. 🤣
😂😂😂
to be fair, the three hours was all compiled from previous videos :)
@@justinresells .... so I'm not wrong...? 🤣❤❤
😂😂😂😂
I knew I’d seen these answers before.
Re: Shelving - I have been changing my storage setup into the heavy made welded wire storage shelves. I add vinyl wheels to the legs of each shelf so I can move them around easily. I buy the wheels in bulk sets on Amazon….the wheels are available for these types of shelves. Love the heavy duty adjustable shelves and highly recommend them. I buy mine used off of marketplace local to my area. A few at a time has been an affordable way for me to upgrade.
I found 25 at he bins once. My first return crushed me. Then one day I realized that with the good comes the bad. As is with most things in life. It's not the situation but how you handle it. Love the video's and believe it's an added value for anyone that wants to learn. Look at auctions for good shelving at good prices. Many business closings or offices will auction off good shelving.
Friday surprise to get me thru the workday
I've been listening to your 3 hour video 20 minutes at a time on my way to work and on my way home. I've got just under an hour left! I've only been reselling on Ebay for about 4 months and I'm learning a lot from your videos. Keep up the good work! Your videos are way more realistic and informative than most of the other RUclips Ebayers I've watched.
Another great video
Also 19:55 tip
Put the alcohol OR hand sanitizer ON a wet Magic Eraser and it erases stains GREAT
Hey. I have been binge watching your videos for the past few days. You have given a wealth of information. I've been doing eBay since the end of May. Looking back I cant believe I paid someone to teach me the ropes. She's been absolutely useless to me. I could have been watching you the whole time.
I'm so glad you mentioned St. Vincent de Paul in one of your videos. We have one in our city. I never would have thought of going there. I just got back. I'm sure I got some bangers$$$
Keep the videos coming.
I have been reselling on eBay since January. I LOVE IT! I really appreciate your videos. Every time I have a question, it seems to be answered in a video right around the time the question comes up. Thanks for taking the time to share your wisdom with us! Also, I’m a Flipwise user. It’s such a great app to help keep me organized! I tried to just do my own spreadsheet at the beginning, but it got away from me very quickly. It seems you have simplified the whole process. I’m hooked!! Keep up the great work!
Ending and relisting is great. I've been so busy listing new items recently that I forgot to for a couple of weeks, but went back in this morning (after watching/listening to your entire video yesterday) and lo and behold, two of the dozen or so relisted items sold before lunch. I really appreciate the advice, and the company while I'm working. Thanks for all you do!
The Costco metal shelves (around $90 I think) are wonderful. I also stalk Costco for the plastic shelves at $30 (easily the cheapest of anywhere I know) because they are in/out of stock quickly. I prefer plastic because they're easy to move, but I have four of the metal shelves in my storage unit and I love 'em.
Hey Justin, I watched it ALL while listing & packing stuff to ship. I appreciate ALL of your info & enjoy your videos. Of course I think most of what you put in that 3 hour video I saw when you 1st posted them, however I enjoy your commentary so I didn't mind re-watching them. Great stuff! Thanks for what you do. Cheers!
I list at 6am EST because i feel people look at ebay either during the subway/bus commute or while having coffee in the morning.
I purchased a large 18x12x10 box of K'nex pieces weighing 10 lbs for $8, and I found 2 Star Wars Lego minifigs in the bottom with several other Lego pieces.
You also have the option of the buyer donating the item bought for a return. This costs less than shipping it back sometimes.
Justin! Just commenting to let you know that I enjoy your channel! You give solid advice! I appreciate all the work you put into your RUclips content.
Yesterday I picked up a Nintendo 3DS Mario Kart 7 without looking inside. When I got home there was a Pokemon X cartridge in there as well. Also have found more than once, a game inside a console I've bought. Nice bonus scores
RE: Cardboard question.
I had an Ebay store and it was micro-managed by EB. I was getting bombarded with "how to sell better" or "low standards" emails. It was nerve wrecking, so I ended my store. I'm getting 250 free listings (no fees) and it controls the amount of inventory I keep. If I get a store, I would buy buy thrift all the time and then I would be over the 250 capacity and need to get a storage unit.
Don't want to go there.
Justin. You're pretty awesome buddy!! I love listening to you, especially this kind of stuff. 🎉
I watched/listened as I worked yesterday. Dude, that was an awesome video that was USEFUL. You are appreciated and incredibly helpful. You & Tech N Sports have been game changers for me.
For sure! Same here. I listen with headphones and it helps me feel like I'm not the only one working on this sometimes monotonous project.
So, the last two videos have been "Brutally Honest" and "Mildly Entertaining" Reselling Advice...
Can't wait to see next week's titles!
😅
Hey Justin, I’ve taken your advice about listing consistently, and I’ve listed 3 items per day since, and I’ve seen an increase in sales. Thanks!
Thank you for the pep talk on returns. I initially did not accept returns but changed that last week after listening to your advice.
The anxiety I feel when a buyer is trying to return for wrong reasons can be overwhelming. I appreciate your advice and will try and just let it go and not let the buyers impact my emotions.
Not only are you a good instructor when it comes to eBay selling, you are a counselor as well 😜
I look forward to your next video. Keep up the good work!
Bought a vintage polaroid land camera for $2 at an auction and there was 4 WW2 lighters in the case and the second one was a locked briefcase for $2.50 and there was a laptop in it with all the pass codes to log on, I wiped it clean and updated all the software and been using it for three years
i watched the whole 2+ hour video! you're a very no-nonsense guy who seems to be doing right by the reselling business. i appreciate the education, and always get a kick out of some of your completely nuts 1,000+% ROIs on your pulls sometimes
5:40 I once found two folded together $100 bills in the Salvation Army parking lot.
Have been watching your channel for the last few days and enjoy the content (I do listen while I package up and I just subscribed also) I almost always use best offers and when someone gives me a low ball offer, I just take off fifty cents and send them back that counter offer because I think that if there is ANY activity on your account might make the algorithm promote these items. I have had a few listings sell for the full amount to a different buyer after a back and forth offer fest from someone else. I just think the more activity on you account, the better. Weather it's sending offers, giving feedback, or just relisting some items, everything usually helps. BTW I am in St. Louis area also - Keep up the great videos & Good Selling!!
I don’t worry about returns anymore. I offer a 60 day free return policy and it’s the best decision I’ve made. It’s all about the buyer and it’s helped me succeed. Sometimes, I receive returns that I relist and sell for more than the last buyer.. so… it may actually be profitable to accept returns in some cases.
Lol. Found items. I bought estates after the sales were done for years. Got a lot of clothes in each sale. Lots of clothes, I found jewelry, 500 dollars in an envelope in the inner pocket of a jacket, 300 dollars and some guns in a desk, I found unused gift cards, I've pulled art out of a garbage can that I sold for 2000 dollars, etc, And guess what? I'm still not rich. All that paid some bills. I stopped buying estates 10 years ago and still have 5 giant storage units around my house of stuff I high-graded and need to sell on eBay. That's why I'm watching your channel. I'm getting lots of useful tips. Thanks. P
btw I would take all my truck loads of weekly stuff from estates to a local flea market. That's where the rest of my stuff went.
Thanks for answering Marie’s question! 😀
My favorite found item was a pair of $100+ sterling earrings tucked in the pocket of a $3.99 duffel bag. Didn't sell the earrings - the story behind them is much too good a story to tell when wearing them! Love your videos!
Hi Justin! What a wealth of information! I look forward to watching your videos when you post. I did watch the 3 hour video you did the other day but it did take me 2 days to finish it. I know A LOT of work & editing went into putting that video together and appreciate all your hard work and time!
Great info, Justin! Perfect to listen to you while accomplishing my mundane chores!
Justin, you are so appreciated!
I bought a pair of roller blades to resell. After i got home and was taking pictures, I discovered a Harvest Moon Gameboy advance game in the laces of it, which I sold for about $25.
Worst thing is most scammers are resellers themselves who know the system! Feedback always seem to be less than 5 too
Okay Justin, the only thing I found “Mildly Entertaining” was when you answered the question on removing permentant marker of a leather glove. The “review answer to the question” was to ALWAYS HAVE ALCOHOL 🍺 on hand. Then quickly saying RUBBING alcohol. I bet you did this subconsciously when speaking quickly. LOVED IT! Great video as always.
To be honest I don't really watch much of it but I listened to all of it probably three or four times lol really motivating thanks for that
Thank you for sharing your knowledge. I started ending and relisting on your suggestion. And I started to see more sales.
Thank you so much for answering my question. You're the best!
I so love your sense of humor. And yes, I looked into your eyes. 😂
I have followed your advices, I appreciate all the help!
Hi Justin, love the vids. I not sure if you know, but the free returns on the international shipping program is only something that is offered to US sellers. Here in the UK we have to pay for the return postage and eBay does not get involved in the return postage.
Once again, TY for what you do! I 've always been lucky at finding money. A penny here, a dollar there, really! And, I've always been a thrift store shopper for personal use long before becoming a reseller. This one time, I was trying on a pair of Liz Claiborne capris and when I put my hands in the front pockets, the right pocket had a stash of folding money. $42! And yes, I bought the pants! 🤑
Holy cow! I found x2 $1 bills under my car when I was coming back out of the UPS store three days ago. Went in there, nada. Came out $2 richer! Made the hubby back the car up to make sure I caught it all. 😂
I watched most of yesterday's video. Finishing it tnite. Thank you
Youve got it so together that its intimidating. But ive got to try. Making lists now including motivations,goals,materials needed,where to start sourcing(which includes my own storage unit containing my past life). Im not tech savy but have had an ebay buyers account which has almost 90 positive feedback. I was thinking those feedbacks would help when i begin to sell.
Justin, have you ever thought of what would happen if everything in your store sold in 24 hours and how long do you think it would take you to fulfill all the shipping requirements? Would you have enough supplies? Do you know where everything is? Would you be able to meet the time limit you gave yourself with Ebay for turn time? Would you post office be able to handle it all?
Imagine you have a choice of two worlds to live in. In one world, buyers are out to rip you off. Every return request is a scam. People hate you and will go out of their way to waste your time and destroy your business.
In the other world, every buyer is a decent, honest person. Sometimes mistakes and misunderstandings happen, but because you are decent too, you take responsibility and help them.
World 1: you're always unhappy, even with good customers.
World 2: you're always happy, even if you treat some swindlers as if they are good.
I chose to live in the second world.
How do you determine which of your listings are oldest in order to end and sell similar? I only see choices like “ending soonest” or “newly listed.” Thank you for your calm and reasoned videos!
Never have found money in clothing, but purchased an Xbox from a thrift store once, and it came with a game inside, so that was a nice find.
Justin. Love your videos and advice. Thank you. I’ve been wondering - is “sell similar” better than using a delist/relist service? Or are the results the same? New listing ID etc. Thanks for your time!
Target has the wire shelves for $80. Lowest price I’ve found. I do order pickup and they bring it to my car.
Customer sent me this message “I was misled by photo #1. I had assumed that the listing was for 2 packages of screens.” He was the first to send a message of this type on the item. I responded with “Sorry to hear, would you like to ship the purchase back?” Image 1 he referred to is front and back of the item and it says in title and description ordering one unit. How to move forward with his assumption? Thanks. Funny that your first topic in this video is returns lol
I will NEVER understand these people who are emotional about returns. It's such a weird and foreign concept to me. I have 0 emotional attachment to my items, sales or returns, I have absolutely no emotional attachment at all
Thanks so much for my question. Your advice is very helpful!
I wish I was as fast of you as listing items, I'm just slow. You really are helpful with so much.
Do you get more RUclips payment if I don't skip ahead on advertisements for your video?
Brian
No, I don't.
The magic question is: "What can I do to make this right in your eyes?" Sometimes they will ask for less than you would have offered!
Hey Justin, based on the way you do your listings it sounds like you don't keep a bunch of draft. What are your thoughts on keeping drafts ready for the week, and do you ever incorporate drafts into your schedule.
Hey Justin, thank you all the time you spent to give us so many great tips!
I noticed that the promoted listing recommended percentage has gone quite a bit. Am I doing something wrong, or have they raised the rates?
Thanks!
I once found $160 in a coat pocket as I was checking it. I ended up not buying the coat though due to condition and low comps but I kept the cash. paid for my purchase that day and then some. Had a really old $100 dollar bill in there that I hadnt seen since the early 2000s
I found $40 in a camera that I bought on ebay, the item's price was $26
Offering free returns for any reason , no questions asked. When the return is received back , it's at this point you make the final decision to refund or not refund the shipping cost ? So take advantage of increased sales by offering but not always, its not set in stone ?
Don't overlook buying used shelves on FB marketplace or garage sales.
Great informative video thank you 😊 After how long do you end / sell similar your item ?
Justin, What kind of music do you enjoy?
I found a Mont Blanc pen in a notebook. Keeping the pen, it is worth $200
My husband and I are just starting our reselling business and we purchased a camera bag to resell. You've mentioned reselling this in the past, and I was wondering if you 'prepped' the item beforehand (washing and whatnot.) If so, how would one go about washing one?
Have you ever mysteriously lost a chunk of listings? Is there any recourse? Is there a way to avoid this happening? In January I listed over 100 lots of vintage yarn that were initially selling fast. Over the intervening 6 months, I noticed a drop in yarn sales and just figured the least popular colors/brands were what remained. In searching for a recent sale, I discovered that most of my yarn listings were no longer on eBay... including about 30 highly desirable lots. What the bleep? I have over 1000 listings, currently. Am I going to have to search bin-by-bin to ensure everything's still listed?
Not long ago I watched a video where an official eBay employee of significance said that once an item has been listed for 9 months, it should be ended and relisted unless the item is scarce enough to be seen in search results. The thought is that the item would be so low in the returned results that it likely wouldn't be seen. With this in mind, I adopted a 6-month end and relist policy. Do you have a specific listing age where you end and relist?
I bought a Sony Dream Machine at Goodwill. I'm selling it with the Barbra Streisand CD that was in it.
I found $27 cash in an envelope that was in a bag of odd ephemera-type stuff on the free table at an estate sale.
Thanks for the videos. They’re absolutely amazing. I watch your three hour video yesterday Doing exactly what you say by listing and packing. I have a question. I got a lot and I’m talking about a lot of high end French and Italian clothing really incredible How do Isell this women clothes, there is any way the eBay will authenticate it I don’t know how to do it! Thank you
All the tax questions are exhausting. Hire a CPA for tax related stuff, period.🙄
I tried doing whatnot shows, ppl would just click on and click out. No views. Also they would ask to see all the sizes just to not buy anything or they would ask to see something and when I turn out around they were out of the room. I find that they are rude, so now I have my items there as buy now, no more shows. How should I price my items on whatnot?
I'm here to comment for the algorithm.
I bought a chick-fil-a employee jacket to sell. I found a chick-fil-a employee name tag in the pocket. Listed it and sold it quicker than the jacket.
I bought a wallet many years ago at an estate sale. I opened it prior to the purchase and found a business card that read: Douglas MacArthur, Chairman of the Board, Remington Rand. Made a few hundred on that! Haaa! What were the chances???
I’ve never promoted anything, but it’s a slow July. After 30 days, one listing has 17 views, no watchers. Do you think promoting this would help? The 3hr video was great!
definitely! ruclips.net/video/Kef1xouVphA/видео.html
Revenge. Totally. I google earthed the scammer and there was no residence at that address and then I called them. They laughed about the macaroni they sent (at least it was organic) instead of the jacket. These people are out there. Block and move on.
Question: I had a buyer leave negative feedback that an item I sent didn’t work upon arrival (it was a Disney ornament NIB that played Its a Small World). It worked when I listed and sent it, however, the buyer didn’t message me about it or ask for a refund or return. Should I leave it be or reach out to them asking if they’d like a refund (not in exchange for a better review, just to right the situation?). Part of me just wants to leave it be since they didn’t reach out about it or take action beyond leaving feedback.
How do I beat the 90 day ended listing deletions? I winter in Florida for 3 months. Was not aware after 90 days they get deleted. I lost 120 listing and had to start from scratch on all of them. I will be going away again for 100 days this winter. Could I bulk over price and not get any sales. Could I go on vacation mode for 2 weeks then end listings. What is your solution?
I found a led zeppelin ticket stub in a vinyl record for a band called 10 years after, slight crease at top. It was at a small working man’s club in Birmingham Sutton Coldfield, I think I got £200. One in perfect condition has sold for £500. It was numbered and embossed too.
Also found some home made porn Polaroids in a deep purple album too…. Which was nice…..
that's awesome!
@@justinresells the porn Polaroids or led zep ticket? 😂😂😂
Hey, Justin. Very informative video, as always. Thanks. There are two things that I'm still finding a bit confusing. First, I was surprised when you said that whether we relist an item manually, or do it as 4 listing and sell similar, either way it will give your item a new listing number. Or did I misunderstand what you said? The reason I'm confused is because I've heard other well-known resellers say (on RUclips) that relisting will NOT give the item a new number, even if you relist manually. Second, I allow best offer on all my items (mine are all Buy It Now), and I never put in a minimum that I'll accept. However, in the few cases where I've gotten low-ball offers, I've checked my listing and discovered that ebay has input a minimum amount! Very frustrating! Any suggestions?
Ending an item and relisting manually using the "relist" function gives the item a new eBay Item ID, just like the "sell similar" function. You can test this out on your own and see what I mean. What does not give you a new eBay item ID is when eBay automatically "relists" an item after it expires.
Hello Justin, Really enjoy the informational videos. My wife and I also resell on eBay and actually have a RUclips channel called the Reading resellers. I know shameless plug. 😄 We uploaded a couple videos for the channel. My question to you is we also enjoy international shipping where there is no problem when people want to return items, I was just wondering when an item is returned it doesn’t go back to the seller. I’ve had a couple items being returned, but never got those items. Do you know what happens to those items?
How to get Flipwise for FREE! Watch one of Justin's videos on selling small kitchen items like blender's or coffee pots or, my new favorite, Ninja blenders. Selling them in pieces vs as one. One Ninja mixer pitcher only purchased. Sold for $48 profit. Used profit to pay for flipwise therefore free flipwise. :) Thanks for the great content and the free flipwise.
How do you opt out of shipping internationally now that we are required to list a European broker contact on international sales? As far as I can tell, eBay isn’t providing this in their international shipping, and I don’t see a way of choosing not to ship to Europe.
I can't explain the process but if you google excluding shipping locations you can choose who you're willing to ship to.
Probably an amateur question here but I’m still learning how to check comps. So far I only have 72 item in my store with about 27 sold. I’ve looked up much more than those 94 items and I’ve yet to find something with an over 50% sale through rate. Looking up items in the store can get a little frustrating when you don’t know exactly what the item is. I just want to know is this common for beginners or am I doing something wrong. (Items sold divided by available = str. Or whatever 🙂
Also maybe it’s because I don’t really have a handle on one particular niche 🤷🏻♀️
can't stop looking into your eyes. trying to figure out if yours is browner than mine. lol
What do you do if someone goes to your feedback for the most ridiculus reasons and gives you neg feedback and you go from 100% positive to 95%. . Told her to open a return three times and send me pics. Of course nothing. How will this hurt my selling?
Try and get a feedback revision, using the business for ebay group don't call my god you will be met with a non fluent English speaking person who works out of a call center and not directly at ebay itself.
@@AlexButler-ry3hj I did talk to someone and she instructed on what I should do. Which was submit a removal of negative feedback request. It was denied. My views have dropped. Did sell one last night and listed more today so hope that turns around. Have been listing daily. Surely if anyone reads my feedback they will see it was pretty pathetic. She claimed necklace tangled with clasp on like I intentionally sent it to her that way and the color of the tanzanite was a paler blue.
If you can't get the feedback revised, try to get your positive feedback increased by purchasing items yourself, like items you'd normally buy at the grocery store. Usually sellers give positive feedback more than buyers. This would raise your 95% closer to 100%.
@@mauison Do they allow that on Ebay?
😂 great video… stop that’s too weird. 😅
I found $20 in a jacket once.
😂😂😂