Civil Service Communicating & Influencing Behaviour Interview Questions (Applicants Experience)
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- Опубликовано: 16 июн 2024
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In this video I share practise questions for the Civil Service communicating & Influencing behaviour. We will go through a strength question and a competency style interview question. I will also walk through a situational question as this is the trickiest Success Profile question.
As always the content of this video is based on my experience and is not to be considered official guidance.
Be sure to check out my overview of the CS Success profiles video:
• Civil Service Success ...
Strengths dictionary:
assets.publishing.service.gov...
Timestamps:
00:00 - Intro
01:06 - Communicating & Influencing
03:01 - Strength question
05:25 - Situational question
08:58 - Competency style question
Connect with me here:
💪🏻 LinkedIn: Jac Williams
🐦 Twitter: JacWilliams13
📸 Instagram: Jacwilliams_ 
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🎬 Check out my FREE 36-video online class on how to get a job in the Civil Service - skl.sh/3IaQR0t
These videos are by far the best Civil Srvice prep videos on RUclips. Thanks.
Really appreciate this comment Richard, thanks.
I agree. I've checked others, but these video are less daunting and help me to prepare better. Thanks Jac!
Always so helpful! Thank you for yet another very insightful video, Jac!
My pleasure!
Thank you so much for all of the videos that are dedicated to Behaviours, Jac- they're enormously helpful!
Glad their helpful :)
Thanks for the videos they really help!! 🙏
They definitely are doing strength questions. I was asked multiple strength questions in an interview last week
Thanks for sharing Ben, helpful for everyone with interviews :)
What did they ask you Ben?
Fantastic examples and insights into how to answer the questions. It gives me a lot of ideas on how to answer my application. Keep going the ones you do are very good. :)
Glad it was helpful!
Thank you so much for these videos. I have an interview this week and you really helped me prepare. Fingers crossed the prep pays off!
Best of luck!
Best video on the topic, very well done and thank you.
Glad you enjoyed it!
So helpful! Thank you so much!
You are the best! I love your videos. I have an interview tomorrow and this really helped!!
Good luck!
Thank You for your wonderful tips.
Good content Jac.
I’ve done a bunch of interviews before I found this channel and I’ve been struggling.
The amount of good quality information out there is very low , and this is coming from someone who already works for the Civil service.
Hard to believe but even from the inside the amount of confusion with all this is considerable.
I’m not a great believer in the whole process but these interviews are an unavoidable part of getting the job unfortunately.
Loads of stuff to run with here and I’ll be putting this to use in future interviews .
Cross your fingers for me
And good luck in your own career.
Thanks very much
very helpful thank you jac:) :) if at all possible it would be great to see a video on managing a quality service. thank you for all your help :)
Thanks Jac, great advice for my first experience of civil service interviews.
Best of luck Rob :)
The communicating and influencing one is particularly good as I have got to interview stage for dwp twice recently. Hopefully 2nd time lucky this week
Did you do a pre recorded interview? I am through to this stage.
I've sat a few civil service interviews done remotely because of COVID and can confirm they are mostly still doing strength questions - 5 of the 6 I did had strength questions as part of the interview
I had an interview today and these videos are amazing and really helped me prepare properly, thank you so much!
You’re welcome :)
This was really helpful. Thanks a lot for this informative video.
You're welcome.
Fab video. Thank you for all your effort
Thank you. Glad you enjoyed!
Thanks again for posting videos, since the training that you were part of. I have shared the link countless times to my other colleagues. I just wanted to say that using the tips on this behaviour, I got invited for an interview. And today I received an email saying I got the job of my dreams - working in policy. Thank you so much for all your tips.
Congratulations that's awesome! You're very welcome :)
had civil service interviews on monday and tuesday this week and they did strength questions
I’ve just done this , I am so new to all these type of interviews , I think I talked to too much , an not sure if I even answered it right , I actually just feel like i am as babbling x
I they new I had never done this type of interview ,,, I just showed that I was friendly an cared about people x
these are very useful and informative. thank you.
Glad it was helpful!
Brilliant content thank you.
Glad you enjoyed it, thank you.
very useful content. Thank you!
Glad it was helpful!
Hey Jac, just wanted to say that your videos are amazing, and you’ve helped me get a job in the civil service! I’ve applied for this post 5 times and only heard about your videos on my 5th attempt. Thanks for your epic tips
That's awesome - congrats Dylan
well done, congratulation!
I recently went through a recorded interview - the questions were primarily “tell me about a time when...” I found the recorded interview technique something I’m not used to. I’d worked for two days on answers I’d memorised, and not one area covered - why do you want to be a work coach? What do you think your day to day role would be like? Strengths weaknesses. Style of communication and changing it.
Difficult client - how would you deal with a client who is not interested in your help and does not want your support? Was a question asked.
Did you pass the inetrview?
my recent interview was all competence questions, and all just examples of when i had done something closely related to the job description, not related to the general strengths of the civil service behaviours.
Hi Jac, I have been selected for interview for a SEO position and was wondering if you have a video session for the behaviour Leadership at interview - I have to do a presentation and I found your session on that very useful thank you
Thanks, Jac - great videos. I studied these prior to a Civil Service interview... and got offered the job!! All the best - Ryan :)
Fantastic!
Hi Jac, just had my Civil Service interview today and was assessed on 4 Behaviourial questions and 4 nasty Strength questions. I think I did well but stumbled on Making Effective Decisions but managed to redeem myself.
I was tested on: Communicating and influencing, Managing a quality Service and Working at Pace. I hated the Strength questions but because I had watched all your videos, it's like I didn't feel the heat lol......and the two interviewers were even smiling and one of them said well done. It's all thanks to you. Have to wait two weeks for outcome. I'll let you know if I got it or not. Thanks again for all your help.
I'm glad the interview went well despite the strength questions. Let me know how you get on :)
@@JacWilliamsVideo guess what the ice breaker question was? WHAT DO YOU DO IN YOUR FREE TIME? I was relieved. Once I got this out of the way with ease, everything else was smooth except for one little bump on making effective decisions. But I used my lifeline...,hope they didn't notice lol. Will let you know in 2 weeks of outcome.
@@justicepower1255 how did the interview go? What were the questions like?
Thank you for your videos, I recently had an interview for a civil service role, and got offered the role. Your videos really helped me!
Congrats!
Hi Mel, I am interviewing too for civil service tomorrow! Do you have any tips or remember any interview questions that would be of use?
Hi Sadaf,
With the civil service interview style, they want each answer to have an example (including the strength-based questions which you are given 2 minutes to answer. some strength-based questions may seem like an closed question- so don’t just say yes or no, but explain why you either agree or disagree with what they have asked).
Even if you forget to give an example at the time of answering a question, ask the panel to go back to that question and give an example when you think of one- I actually done this twice during my interview.
Stick with the STAR approach. Look at the Job Description- and see what behaviours that you will be interviewed against, then create examples for each.
Try and tailor your answers to relate to the job role with any previous experience, however this is not a must, as long as you demonstrate transferable skills.
Some interview panels allow candidates to have their notes with them if the interview is a virtual interview, so make short notes that you can glimpse at during your interview.
I already worked for the service before my interview however these videos really did help me to prepare.
Your videos have been very helpful. Thank you!
I was wondering if you’re looking to cover “Working Together” soon? It’s one that I see more often now. Thanks so much in advance 🙏🏼
I am! I've filmed a Changing & Improving one (just need to edit) then I'll do Working Together :)
@@JacWilliamsVideo Hi Jac When could you upload the Working Together one? I loved your videos. I am very appreciative :) Thanks
Also very interested in a working together video!!
Hi Jac, really useful videos, do you have a video on 'managing a quality service'?
No, sorry
Hi Jac, as I've said before, this is a brilliant source to go to. You've been amazing. Would it be possible to contact you privately regarding the leadership behaviour? I've got an interview on Friday and I really need some advice??
Glad you find them helpful! I'm afraid I can't do anything privately as I'm so busy at the moment but I hope the interview goes well! Leadership is just as it sounds, think about times where you've led on a piece of work or maybe led a team. Role modelled any behaviours etc.
Thank you...
Video interviews are definitely now doing strength questions :)
Oh also, I watched this the day before interview. Aced it, got the job, start in a month's time! Thanks for the help!
I had my interview two days ago. I had 4 competencies & 4 strength questions.
Helpful for people in the comments, thanks :)
Thanks so much for sharing and thanks Jac for this super helpful video!
OP Did they ask other standard Qs too? (I.e not strength and behavioural questions)
@@takeoffyourcolours0 No, no standard questions asked it was first 4 behavioural questions and then 4 strength questions and because it was done on teams it was even better for me because fortunately for me there was lag which helped in my favour. Also you can take your own notes and they state you shouldn't read of it word for word but you can refer back to your notes. Hope it goes well for you.
@@25hus2556j Thats so useful - Thanks so much!
@@25hus2556j Hi can you help me out with questions you were asked?
Hi Jac,
I have an interview in two weeks for DWP's Administrative Officer role, and I'd appreciate any tips or what to expect.
Thank you your videos are so helpful! Much better than other cs prep stuff I've found on the internet. Got an interview tomorrow I'm terrified about!!
Glad it was helpful! I hope the interview went okay?
Hi jac I wanted to give an example where I influenced my store director to change a major process in my store. I also wanted to talk about what strategies I used to influence his decision and then later on talk about the communication methods I used (when my store director agreed to the new process taking ) with my colleagues to train and teach them how to use the new process. Would you recommend I only speak about one of the two (influencing director vs training my colleagues) or would it be safe to use the whole scenario? As they are two different forms of communicating mentioned
I feel like the influencing your store director to change a major process is a great example :)
For the communicating and influencing questions would you use the STAR approach?
Omg wish I had watched this before ,,
I got a CS job thanks to you!
I really appreciate these videos!
Congrats :)
I already work within the civil service but I’m interviewing for an EO job tomorrow, I’m sooooo nervous 😂
Great content. What is the difference between 'communicating and influencing' and the 'dissemination' GSG competency (or equivalent)?
hey! i have my interview on Wednesday and i was wondering if you could give me some quick tips on how to answer strength based questions. is there a time limit? should i always talk about what i learnt? do i give examples? could you kind of give a outline please :)
Hey Liz, I do a detailed breakdown in my new SkillShare class skl.sh/3IaQR0t
hey i'm applying to similar role, customer service at hm revenue and customs. Do u know the best way to prepare for video interview? my behaviors are communicaation/influence, deliver at pace
Hey Jack, I have a possible interview - will know in the next 2 days. Please could you give me your thoughts on this - Is it acceptable to use an example in the interview that was used in the suitability statement? Thank you for your videos, Imtiaz
Yes that’s fine
Studio Standard in the background?
Hi Jac..Thanks so much for this. It really helped. I've applied for a job with the Home Office, I'm waiting to hear if I've been invited for interview.
This is what the Job Ad says:
"Interview which will be a mixed approach of strength based questions (no preparation necessary) and Behaviour based questions.
During the panel interview which will take place via Launchpad (virtual Interview), you will be asked behaviour-based questions on all behaviours as stated on the advert to explore in detail what you are capable of, and strengths-based questions."
There are 3 behaviours: Making Effective Decisions, Managing a Quality Service and Communicating & Influencing.
In your experience, what does this mean? Will they ask 1 behavioural question and 1 strength-based question for each Behavhiour? And how many questions do you think they will ask me, given there are 3 Behaviours and it's an EO Grade role?
Thank so much and sorry for the long message 🙂
My experience is 1 behavioural and 1 strength based for each behaviour :)
Hi found your videos very useful. If it says communicating and influencing give an example in 250 words. Also says in brackets (lead behaviour) what does this mean? Can you help please? I think it may mean they will focus on this more in the interview. Am i right? Thanks again
Hi Emaan, yes - the lead behaviour is the most important one. That example needs to be really strong as it might be used to decide between two candidates.
Currently preparing for a civil service interview and am struggling with communication. I hardly remember a time when we had any meaning full communication in a work or personal environment. That is something I want to be doing and find people to do it with. Working common jobs in sales or any service, one just had to follow the rules and do their best with no questions or opinions expressed. If there was anything to be decided as how to work, only a few would win and they were the more aggressive of all. I have learn to keep quiet and not meddle. I feel and have been very often unheard and if communicating it was as what to do and what not to. I am not communicating enough in personal life either. I don't know what examples to give to interviews when I get some. I wish I leave this type of environment. If anyone has any thoughts on how to and what's best to present to interviewers, I would love to hear. My words don't matter enough even when trying to make an appointment with a doctor so I don't contact them anymore.
People talk to and about you but not with you. Even when you try to. It is their perspective only that matters.
How did your interview go?
Hi mate, when answering behavior questions should we give one example or more? I think giving more than one example makes it sound like your first example wasnt good enough so you tried to make up for it by giving another. What are your thoughts? Also do you think Strength questions are easier? Im going to prepare these by looking at success profiles like you mentioned and it tells you which strength questions could be assessed for each behaviours. Thanks
I would just give one example. Strength questions can be difficult if you're not prepared to chat through as they are quite vague questions where you're just expected to talk. Where as I find behaviour examples a lot more structured. Hope that helps
@@JacWilliamsVideo Hi mate, sorry I got one more quick question. They gave me 3 behaviours which they will assess me on. Are they really telling me which questions they will ask ie. they mentioned decision making as one of them, does this mean it could anything about decision or will they ask something obvious like give us a time you had a to make a decision? Thanks just want to prepare properly
So they won’t tell you what questions but there will be questions about each of those behaviours. I would recommend watching my videos for the various behaviours as I give examples of questions in all of them .
These videos have been invaluable in preparation for the interview I completed today.
Got absolutely sidewinded by a question on the C&I behaviour. 'Tell me about a time you have delivered an urgent message?'.
Had nothing prepped for that and ended up square peg/round holing an answer.
Have you any advice on how to regain composure and deal with such a scenario?
they still do strength questions
so basically negotiating?
Do we need to give examples in strength based questions?
No, use it to talk through your CV and the roles you’ve had that relate to that strength.
Hi Jac, in application should you choose only 1 example to answer your behavioural question? They only allow 250 words and it is quite difficult to give more than 1 example with details using STAR.
Yes, I always give one.
@@JacWilliamsVideo Thanks. Got an interview next week. Finger crossed!!
It’s a flawed system really. They can ask you any one of hundreds of questions and you need to have an example ready to go, instantly. Essentially the people who perform best are the ones who just happen to have examples to hand. That’s why the good roles are ones that have several tests before the interviews to build a better picture of the applicant.
I agree in terms of the strength-based questions.... but you can kind of infer what type of questions they'll ask based on the success profiles and what the role is. For instance, Jac is an analyst. They need to use their technical acumen to find insights, and then convey that to stakeholders who may be non-technical. So it makes sense that in an interview, they want prior evidence or aptitude of being able to communicate amicably.
On this I would say one thing. I used to get very nervous when asked competency skills. If you can 't think of anything it may be a good idea to make something up, which I've done many times when couldn't think of anything but most times it lead to a real example somehow. Don't forget that, even if that's not quite true, if that was a real situation that's what you would probably do in any case and that's what the interviewers really want to know
If that’s an honest opinion; then u have no understanding of what a competency based interview is.
So if there's a strength question, stay away from detailed STAR examples? Or is it okay to still give one detailed example, and talk about general strengths along the way?
I would stay away from STAR and just talk briefly through examples from previous jobs. No need for all the detail but it's a good way to highlight a strength. E.g "This job involved me doing lots of presentations and then this job I learned how to communicate verbally etc"
Just to let y'all know, Civil Service *have not* boycotted Strength questions during online interviews.
Thanks :)
@@JacWilliamsVideo No worries. Can I just ask? I've got an interview tomorrow morning. Regarding Strength Based questions, let's say Making Eff. Decisions for example, would they structure individual questions around the individual strength definitions mapped to that Behaviour?
@@TokyoKazama genuinely it will be strength questions and competency style questions for that behaviour and then they’ll move onto the next set of strength and competency questions for the next behaviour.