Wells Fargo quietly replaces money customers lost in huge Zelle scam
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- Опубликовано: 11 окт 2024
- The bank said it was impossible to reverse Zelle payments, even if it's fraud. But now, customers are getting a big surprise. abc7ne.ws/3umAXwG
#wellsfargo #zelle #scam
Why anyone banks with Wells Fargo or Bank of America still confuses me.
You'd have to be a moron at this point to keep banking with either of them.
@@OGecalien They stole from me years ago, never went back.
@@OGecalien what bank do you use now?
This has nothing to do with a bank specifically just dummies falling for scams as usual.
Willfully ignorant
Zelle scams most always involve getting talked into paying yourself money back using Zelle. Gullible people getting their money back should be thankful to Wells Fargo.
It turns out that banks invented Zelle. I may just close my WF account after all and stick with my credit union. Credit unions are better anyway.
@@wownewstome6123 There is nothing wrong with Zelle, moron.
@@wownewstome6123 Credit unions are adopting Zelle too. Turns out the problem isn't Zelle or Wells, it's scammers and the dumb people who get tricked by them.
@@ianbent0n Zelle has allowed hackers to drain bank accounts of customers who never even used Zelle or even heard of it before.
@@ianbent0n You can verify my last comment in this nbc news arti cle: "Instant fraud: Consumers see funds disappear in Zelle account scam"
Keep in mind, this STILL is not a Zelle reversal. This is the bank replacing the money the customer lost due to their OWN negligence and stupidity. IJS
Right how is it the banks problem?? It’s not even Zelle fault. These lames sent money to themselves?? Smdh
Exactly I worked with chase and bank will not ask you to do thank
@@stephaniezuniga5835 I worked for BofA. These people are just not of sound mind. The ask doesn’t even make sense. Like, really?!?
@@A22DNAL exactly
It's a scam that the bank should have protections from. Just like someone steals from your debit
Be smart, people. When something like this happens, hang up from the phone call or stop texting and CALL THE BANK. Use the customer service phone number that you know is the legit none, and ask about it. NEVER engage if they reach out to you first. EVER.
Absolutely right. Never engage if they reach out to you first. This almost happened to me with Pacific Gas and Electric company. I recognized the number as a customer contact number. The scammer told me I was behind on my electric bill and I had 30 minutes to pay $399.00 or it wll be shut off. I was struggling with payments at the time and had set up a payment plan. I panicked and was about to give him my credit card number, but I remembered about the payment plan and told the scammer I had to check my account to see what went wrong. He said something about a new account system and a old account system not recognizing each other and I need to pay right away. Luckily, I insisted on checking my account and called the company who told me they never contacted me and everything was fine. And they would have reached out to me with letters and warnings before taking action.
there is also more make sure to look out for emails that are now very elaborate scammers trying to get money from you. i still have people from africa and india after 20 years still emailing me about claiming money!!!. the people from India are getting good to where they mockup emails that would come from your services that you use asking for 300 that is in past debt.
or you can liquidate your money in silver coin from apmex or your local coin dealer and have it in hard currency and when you're ready you can convert it into fiat and spend as necessary.
Any time I get a call from a financial institution, I start by telling them that I cannot trust calls that were not scheduled because the telecoms won't stop phone number spoofing.
Yep any number.
They were saying the people were calling them , their device will show the actual number for the bank.
My simple solution , just call them right back , yourself , you make the call .
Most times I would think most people had caught on about halfway through , and just hang up geez.
@@williamshatner5869 That's what I do.
I call their official number.
They knew there was a massive lawsuit coming down the pipe. It was an oversight in security that left their customers vulnerable.
Lol oversight? The fact they willingly sent the money, agreed to the terms of zelle before being able to send it, and that they fell for an extremely dumb scam that makes no sense? Ya blame the bank haha laughable
How could that be ?
@@lea862b6 The first one, I’d say, is Wells Fargo’s failure to make it known to the average person that Zelle is NOT a part of Well Fargo. It is a 3rd party entity. The fact that Zelle is accessed through the Well Fargo Mobile Banking App leads one to believe that it’s part of Wells Fargo. That lack of clarity makes the security oversight dangerous. In nothing I’ve read (I use Zelle and bank with Wells Fargo) that says someone else can set up a Zelle account in my name, under my phone number but another bank account. Again, thinking this is a Well Fargo App, a customer has no reason to believe another person’s bank account would be linked to their name and phone number. Lastly, I don’t see how Wells Fargo and/or Zelle wouldn’t have patched vulnerability if they saw it.
@@TidalWaveDan terms and agreement clearly state zelle is not apart of wells fargo, so the fact that people don't do their own due diligence and read through the terms and agreements of zelle before you can ever send money, is the person's fault. Don't cast blame when you don't read the warnings. Patched vulnerability, these are two separate companies. You are sending money through zelle, wells fargo is just where the moneys being held. This is purely consumer oversight and wanting to cast blame for a self inflicted issue
@@bradchristmas5104 terms and agreements. Most people don’t read terms and agreement as they’re deliberately long and confusing. Even if you did read terms and agreements, all of them say they’re subject to change without notice. That clause renders the one you’re reading virtually useless. But, that’s a separate issue. While I understand what you are saying, we can’t ignore the “reasonable person standard”. That standard isn’t as high as you might think which is why most companies have built in redundancies. In this case they failed to do that.
I got one of these about a year ago. First thing I did was check my bank account which showed no money missing. Then I disabled Zelle. These criminals are getting our Information from social media and they rely on their victims going into panic mode and not thinking clearly.
Theyre getting their information from leaks. There's been a ton of leaks especially from phone companies like t-mobile, att, Verizon, and a lot of other places.
@@Sulfen facts I agree I’ve seen this happen myself with these phone companies selling people info or it’s being hacked
You shouldn't be giving advice when you have no idea what you're talking about.
No. They are just randomly texting people just to see will call them back.
So many reasons why I’ll never bank with Wells. They’re literally the most unethical bank ever.
True!
Laughable. I'm sure it was all the banks fault and had nothing to do with yourself. Come on
This happens on every banks 😂
That was a wise decision!!! 👏 👏👏👏👏. I had my first bad experience with them when I was 19. That was a long time ago and I never looked back. Credit union is best bet.
@@thetacoguyy you must have lots of money to have an account with every banks 😂
Aww they got scammed cause they couldn’t afford to pay attention to being scammed. Lol common sense can go a long way.
Older people who aren’t tech savvy… Wells Fargo showed up on their phone.. pretty convincing if you don’t know about spoofed numbers
Take the money out and close the account with WF and join your local credit union. WF has swindled customer's over and over. when will people learn?
They the epitome of greed
I AGREE. YOUR LOCAL CREDIT UNION IS FAR BETTER THAN THESE CORRUPT AZZ BANKS.
I left BofA 3 years ago and walked across the street and opened accounts at a credit union. They are easier to bank with. They also have fewer fees.
WF weren’t the ones that scammed these customers, it was fraudsters pretending to be Wells Fargo.
This is what I needed to hear, because I was thinking of closing my WF accounts.
Always research for scams warnings, liability, recourse for any problems, etc., before using apps or doing business with any company.
I did.....that's why I decided to not use Zelle years ago.
I never use my phone or wifi for anything financial to begin with !!!
You must be over 50
You must be over 50
Zelle is in almost every banking app. Avoid it because they have severe security issues and don't have any protection guarantees.
It confuses me why everyone is such an idiot to fall for such a scam and then turn around and blame it on a bank.
I got scam for $1k when I down payment for first 2 months rent, so I don't blame if it happen to other people
@@VNtheOnly you gave $1000 to a scammer posing as a landlord? If banks take responsibility, we all can just give our money to anyone. It's the bank's fault, we're going to get the money back anyway, right?
Wells Fargo still won't refund my thousand dollars. My account was hacked and a unauthorized Zelle transaction happened. Wells Fargo has been awful to deal with.
How about replacing the $300 in the four accounts totaling $1,200 that I had in my bank accounts from Wells Fargo when they pulled that scam of their own that if you haven't put money in an account for over 2 years, your accounts would be shut down. All four of those accounts were shut down. That was the Lake Elsinore branch, around 2012.
Can I please get my money back for my kids sake, not mine?!!! PLEASE.
Literally just told my friend that Wells Fargo has been playing with my money . I have put money in there and my account won’t reflect the balance but it shows up the next day . If I put my money in a bank I expect to be able to use it right then not the next day .
Wow where u able to get access to your money
So….. I still don’t see how this is the bank’s fault.
It’s not a new scam and the bank and Zelle know about it…. Yet done nothing to prevent it. Negligence on their part.
Exactly!
Wells Fargo doesn't care about their customers unless it comes out in the media. I can't believe people still trust them with their money!
These people are too stupid to have money. I truly believe these funds are in better hands now.
Not true I see scammers getting scammed.
This happened to me doing Uber Eats. The restaurant told me I had to called a number first because “Uber wanted to verify all drivers.” So I call and then completely missed all the red flags I would’ve normally picked up on had. I don’t know what got into me. Lost out over $1000 tonight.
LEAVE WELLS FARGO!!!!
These scammers have a list of people or potential targets that are highly likely to fall for the scam. I think there’s much more to it than just a random call to hundreds of numbers per day. I’ve never received one call from someone trying to scam me but then again I don’t fall for scams.
Are you young? I’m over 50 and get calls from the IRS, social security, car warranty expiring , Apple …. All day everyday
I also get emails claiming to be large purchase receipts from Geek Squad, Mcafee, Microsoft… telling me to call and confirm the purchase 🫤
I pray that I never fall for one of these scams 😡
Some one just left my house. They picked me from Internet. So did Comtesse sweepstakes lottery from the Internet I was trying to find out if I want something I’ll leave it alone
NOT TRUE - its all very random...they wouldn't take the time to write a list...they're scammers not telemarketers -- a very big difference
ive never received a text or call either, but then again I don't answer my phone to unknown calls
I can't believe they answered a text from their bank. DON'T EVER respond to phone messages, text messages, emails or LINKS!! DON'T EVER talk to someone who called you saying they're from your businesses, especially if they sound indian!! DO NOT GIVE them any information. Always check your accounts yourself through your own form of logging in.
Especially if they sound Indian lol
Indian or Filipino
Its not that surprising considering lots of banks have options to text you when there is potentially fraud going on
People can easily scam themselves and scam the banks
I got a similar text except it was from Chase. I ignored it because I had seen a similar story.
I have NO aps on my phone and I never will!
Darwin wants his money back.
So basically the victims changed their own number to the number the scammer told them to and asked the victim to write their own name as a recipient? Why are people so gullible 🤦
Zelle empties your bank account. It’s the worst money transfer app. That text and call you receive is never your bank.
How is it Wells Fargo only though because Zelle could be used with other banks
I got a similar text from Chase a couple of weeks ago so I don't think it was only Wells Fargo
I experienced a very negative situation with Wells Fargo regarding my condo. I was told I HAD to sell my property, and there was no mention of trying to help me. Wells Fargo gave me $5,000 and I had to pack and go. Never again, WELLS FARGO SUCKS.
SOUNDS LIKE YOUR AN IDIOT....
Thanks for reporting on this. Thought calls from Zelle were suspicious. Did not do a transfer.
I've always said that when you involve a third party with your bank account, that just opens the door to scammers. Never reply to messages like this. When in doubt, go directly to the bank directly & show them the text/email.
The need to give Wendy Williams access to her money again….
How is the bank responsible because you didn't realize it was a scam. All of you are old enough to know better.
Not a coincidence. The banks behind Zelle are thinking of having retail stores use Zelle to compete with credit cards.
The banks behind zelle are thinking of having retail stores use Zelle to compete with their cash cow credit cards? Please elaborate on your claim
None of this would be needed if there was an automatic 3 day hold on any Zelle transfer giving time for the customer and banks to reverse it if was authorized by deceit. The banks just don't want the added hassle of this refereeing and recordkeeping and so they just pass on the burden of loss on to the customer. Right now transferred funds are available for with drawl immediately and that's the problem. One could also limit this hold to large transfers to decrease the administrative burden much like banks will place a hold on deposited checks beyond a certain value. This would, at least, limit the magnitude of any financial losses.
Here's the easy fix: Zelle just delays all money transfers for 24 hours...no more instant transfers. Now how hard was that?
Wow! They don’t want to go to prison or be shut down!! Awaiting my $23+k!!
I once got a text like this but for bank of America. I NEVER HAD A BOA ACCOUNT. People be smarter about these things. They send out a mass text and see what fools respond to it.
This just happened to my daughter and the money was for her down payment on house and Wells Fargo says they can't get her money back.
Every time I get an alert from my bank, real or fraud, I go to my app to see what is going on. I don't follow the links sent to me. If I get a call from my bank, real or fraud, I hang up and call the customer service I have. I don't panic. I just take control back.
Well its not entirely quiet anymore now is it
Stupidity pays.
Had same thing happen to me but was from amazon.i lost 100 dollars but bank wouldnt reverse.
Wells Fargo will never call you
C’mon man!!! Where the common sense at?!?!
Yeah it’s bout time to change banks! I am closing all my Wells Fargo account
I get scam calls & texts for stuff like my phone provider account, order tracking numbers, bank account stuff, etc. don’t fall for it and don’t press on the first number u see when looking for a company’s customer service number. Take your time and look around.
You guys still banking with Wells Fargo..lol
These women are idiots. Even if you give a recipient your own name, Zelle needs a phone number or email that doesn’t belongs to you, in this case it is being given by the scammer. So these women were sending money to a random phone number given by a stranger on the phone and expecting to receive money?! It’s like saving a phone contact with a number that’s not yours but since you saved it under your name it should be dialing to you 😅😂
my thoughts exactly, I think they're lying about that part
@@TommyReed44 Probably not, they are just too embarrassed to admit their own fault and are shamelessly blaming the bank. Even the news channel is covering the story to portray them as victims. If one puts their hands on fire and expect they won't get burned, they are not victims but straight-up Dumb.
Yep , I had an account I didn't sign up for.I never got my 200.00 back. Or my checks they took, if it wasn't my company, then it was five finger discount dirty banker. Almost 3,000, taken. From my paycheck. How about that mobile banking.
Anyone still with wells Fargo deserves what they get anyway. Don't they know by now WTH.
I have never even heard of Zelle and they stole money from my Wells Fargo account using Zelle.
How do i get my 1800 back from Wells Fargo? I was told by a banker that once they determine that I was not part of the scam I would get my cash back. I too would like to be part of the group that quietly had their money put back in their account.
I still get emails from Wells Fargo advertising for Zell.
Why are people still banking with Wells Fargo?
I wish US Bank would do that.
They did it to me and won’t give me my money back. Close your account with them now.
I'm happy happy happy happy happy happy happy it's about time someone can talk out about it
Nowadays, just ignore phone calls if you don't know where it came from. Everytime you answer or open a link, you put yourself in danger.
Dont worry about it.
The Gubberment will just print some money up and give it to the bank
this is bs. They don’t deserve their money back
I need help with this. This is state lottery of American.
I am thankful for your comments this involved millions no worries I keep my money
Chase is really good at least has been for me. Wells Fargo was so bad
Dang wow I keep hearing bad things about them what did they do
@@gabrielleelliott500 they would make double charges, they also created tons of accounts for people that didn’t know.
they text you from a number claiming it's a zelle transfer and then call you when you say no, so don't respond to the text. check your bank balance you will see no money has left your account.
I know many like the convenience of these apps,but I won't. Deal with my credit union directly and companies/ organizations I deal with. My C.U security division keeps me posted with ones that may be or are scams and will not
process anything until I contact them for approval. They said scams are becoming more frequent.
There first mistake was to be a Wells Fargo client
I am so happy I can have some of my refund my money back to my bank account when they take $2,000 for $ 540 580
Wow. This could not be more illiterately presented.
Thank god I don’t use Zelle
it is the Bank itself not the app the bank is corrupt and they will close in the future
Sounds like WF probably tried to terminate Zelle partnership and Zelle ponied up money to damage control. My guess.
Zelle is owned by Banks including Wells Fargo. They just didn't want to pay out valid fraud claims, simple as that-
Wells Fargo is one of seven large banks that founded and owns Early Warning Services, which makes Zelle. So no, not even close.
Happened to me with CHASE ! I havnt gotten my cash back after hours on the phone with my bank !
These people are too gullible why does the bank owe them money?
*i dont even have money in my bank account to begin with and also i never give out information to someone over the phone who sound like an India even if the customer service call was legit.*
Thats smart
Some scams are also happening with hospital bills. I received a bill for a procedure I had. It had the procedure name dr, and date. No deductible and I had just paid my deductible for this. I called the oficial hospital number, and they verified that my account was settled. I googled address and phone on bill and nothing comes up.
That means your info was given to a scammer through someone at the hospital or doctors office, especially with the procedure name and date. Or the scammer is a hospital employee.
I agree
Credit Cards have a lot of protections
A these new "FinTech" systems run by children really don't understand security/audit trails
Some of them misplace money.
Credit cards have been around since the late 1950s
To give back the money is good Business.
Nah If you’re this dumb to fall for a scam like that than maybe you should keep your money under your mattress lol. It’s so obvious that the process was fishy.
Why are these woman not adding 2f- on there app
Wells Fargo owns Zelle
I got that and immediately deleted it.
common sense is not so common i see
That means the scammer is a Wells Fargo employee or exploited a WF deficiency they knew about
Logic
Wells Fargo is still awful
They will increase fees
Scary!
Again??
Why do people steal bank with Wells Fargo??? 🤔
the wonderful of technology
Lemons
I am getting call saying I am a winner PCH, Cash award 🥉 and ReadedDigest you are told you have to register by buying a prepaid card and it’s various amount that they ask you to put on the card they have all your information on the card they haven’t been to my house they have not brought me cash check or anything I refuse to believe Publisher clearing house and Publisher clearing house said to me we don’t make phone calls scam
They wiped my acct out too put me upside down $3000
ANTIFA
👏Did well and people have been telling me about them so I decided to hit them up and within a short time the got the job done. I'm so happy,
IM A VICTIM I LOST 2500
Anyone dumb enough to be a Wells Fargo customer deserves to get screwed .
Yay, Wells Fargo!! A 'Happy Ending' to a 'Sad Story'! I use to work for them back while I was in poolee training for the United States Marine Corps and I am proud to have worked for such a forgiving, proud, and strong brand!
Nice attempt at gaslighting, lol! Please everyone, look up Wells Fargo's history of scamming their own clients.
Did they pay you to say that?
They shouldn't of replaced it, it was their faults
You are the only intelligent one here to understand that those idiots who fell for the scam are at fault. Why should someone else have to pay for their stupidity?
I agree but they might have found something and they're not telling us... like their own employees involvement in the scam. In that case, they are responsible for the scam.
@@shaggydawg5419 laughable. You think wells employees, making scraps, are stealing peoples information so they can get caught using the systems that are monitored for money movement between accounts? Dumber than dumb. No, zelle is not wells fargo. This is all done on zelle, so you tell me, why are they blaming the bank when zelle is the one who sent the money?
They were tricked and deceived, take down your comment
@@hiandhello4183 does not matter! Take down your stupid reply.
Lol these women are ding dongs. Fell for it
Thank you for sharing in great details. CongNguyen73