They will not back there products i bought a keteles k800 pro 1500 bucks. It arrived broken. They will talk to you like they care but they don't care. You can't get in touch with them there number is in mainland china. They will ignore you till you give up...i took my bike to a bike shop i don't know yet if they can fix it yet out of my pocket..if anyone knows of a sure way to get thru to them let me know..without the information on there website..if your bike has a problem you on your own. Thank you. ruclips.net/user/shorts-ej46Uw9hrY?feature=shared
I have mine from a couple months. Impressions: 1. The rear motor came with a malfunction, a strange metal noise like is hitting something inside. I had videotaped the issue, the seller sent me a new motor without payment, but I needed to change it on my own money (not nice, KETELES!!!) 2. The settings for screen are not very well documented, but I have figured out most of them...still, the issues that remains: a) There is no difference between 1 to 5 at assistance smoothness...(not the assistance power, but assistance smoothness)...any you put, is just no effect. b) There is no explanation about lockable suspension, when to use it, when not, how to check and charge it if is needed at some point... c) Sometimes if you have the assistance set more than 1, if you walk with it, is suddenly accelerating without warning, trying to leave....a brake solve it, but is very upsetting this. d) The battery....is holding power for 60km max at level 2/5 assistance, but this is not the biggest issue, the main issue is that the display shows you remaining ZERO and the battery is showing you 2/5 power lines....so how the hell to know what is the true remaining charge ????? In rest, is a solid bike, very heavy so if you remain without power will be very hard to use only pedals, but if the all above is fixed, can be a good choice.
After the controllers failed, no reply from Keteles I replaced the controllers and it still does not work, no fault codes either. I have contacted customer support many times and got no reply, so I have advised my customer to return the broken bike through the Amazon return process for a full refund, the bike is only 4 months old. I am very disappointed with customer support.
60km range is normal, this bike can use a lot of power with both motors and it is 40kg in weight. i only get 32km of range but i ride it fast and the road to work is quite hilly .
They will not back there products i bought a keteles k800 pro 1500 bucks. It arrived broken. They will talk to you like they care but they don't care. You can't get in touch with them there number is in mainland china. They will ignore you till you give up...i took my bike to a bike shop i don't know yet if they can fix it yet out of my pocket..if anyone knows of a sure way to get thru to them let me know..without the information on there website..if your bike has a problem you on your own. Thank you. ruclips.net/user/shorts-ej46Uw9hrY?feature=shared
*Update!* it’s unfortunate about what happened to yours but mine arrived like 2 weeks after my comment I’m still using my bike to commute to work it’s amazing what the e-bike can do for you I’m almost at 400 miles and of course you will need just a bit of maintenance if you riding like on hills or bumps because the handle bar might get loose or the lights so be careful with that other than that I rate the bike a 4.5 out of 5
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I ordered one yesterday
is it arrive yet or not? i want to purchase but i dont know if aliexpress is a scam.
@@johnylmararingo14 I ordered off Amazon. It was $1500.
I have the K800 Pro and it is a great value and awesome bike.
thats the one im looking for information on
They will not back there products i bought a keteles k800 pro 1500 bucks. It arrived broken. They will talk to you like they care but they don't care. You can't get in touch with them there number is in mainland china. They will ignore you till you give up...i took my bike to a bike shop i don't know yet if they can fix it yet out of my pocket..if anyone knows of a sure way to get thru to them let me know..without the information on there website..if your bike has a problem you on your own. Thank you. ruclips.net/user/shorts-ej46Uw9hrY?feature=shared
@@jogo9996 Do not buy, customer support dire, my friend is sending his back through Amazon as keteles are just ignoring him.
I have mine from a couple months.
Impressions:
1. The rear motor came with a malfunction, a strange metal noise like is hitting something inside. I had videotaped the issue, the seller sent me a new motor without payment, but I needed to change it on my own money (not nice, KETELES!!!)
2. The settings for screen are not very well documented, but I have figured out most of them...still, the issues that remains:
a) There is no difference between 1 to 5 at assistance smoothness...(not the assistance power, but assistance smoothness)...any you put, is just no effect.
b) There is no explanation about lockable suspension, when to use it, when not, how to check and charge it if is needed at some point...
c) Sometimes if you have the assistance set more than 1, if you walk with it, is suddenly accelerating without warning, trying to leave....a brake solve it, but is very upsetting this.
d) The battery....is holding power for 60km max at level 2/5 assistance, but this is not the biggest issue, the main issue is that the display shows you remaining ZERO and the battery is showing you 2/5 power lines....so how the hell to know what is the true remaining charge ?????
In rest, is a solid bike, very heavy so if you remain without power will be very hard to use only pedals, but if the all above is fixed, can be a good choice.
After the controllers failed, no reply from Keteles I replaced the controllers and it still does not work, no fault codes either. I have contacted customer support many times and got no reply, so I have advised my customer to return the broken bike through the Amazon return process for a full refund, the bike is only 4 months old.
I am very disappointed with customer support.
60km range is normal, this bike can use a lot of power with both motors and it is 40kg in weight. i only get 32km of range but i ride it fast and the road to work is quite hilly .
My bike stopped working and now has error 01 flashing on display and I can’t figure it out, any advice would be greatly appreciated
I ordered mine a week ago still waiting lol
ive had one for 3 weeks. its amazing.
They will not back there products i bought a keteles k800 pro 1500 bucks. It arrived broken. They will talk to you like they care but they don't care. You can't get in touch with them there number is in mainland china. They will ignore you till you give up...i took my bike to a bike shop i don't know yet if they can fix it yet out of my pocket..if anyone knows of a sure way to get thru to them let me know..without the information on there website..if your bike has a problem you on your own. Thank you. ruclips.net/user/shorts-ej46Uw9hrY?feature=shared
@@jogo9996 arrived broken? I find that hard to believe. Sounds like you broke your bike and expected them to replace it.
*Update!* it’s unfortunate about what happened to yours but mine arrived like 2 weeks after my comment I’m still using my bike to commute to work it’s amazing what the e-bike can do for you I’m almost at 400 miles and of course you will need just a bit of maintenance if you riding like on hills or bumps because the handle bar might get loose or the lights so be careful with that other than that I rate the bike a 4.5 out of 5
@@ZombieJeezus420 My mate had his for 4 months and then the controllers failed, no support from Keteles, ended up sending it back.
@Kriss032
0 sekund temu
Mój rower ruclips.net/video/7MeGhgZ8344/видео.html