I ain't a tech savvy specialist at all but even like this I'm wiling to learn these new skills. I've ever longed to work for tech support. God willing I hope to be working for this position.
Some here said that this is not a common scenario but you sharing how to handle customers with this kind of technical issues is still very much appreciated. Please continue helping us by sharing any videos that you know could help any of us. Thank you! SAG CCS NCII BATCH 23 Mr. Wilson De Leon Ortiz
Being technical support really challenging to those customer who not good when using technology. So this sample video really helps for aspiring agent belonga to technical support. Need more patient and good attitude. Thanks for this video. LRL CCS NC ll Batch 13 Mr. Wilson De Leon Ortiz
As a TSR, you must have an excellent listening skills and a good memory in software and operating systems.. And you did it ma'am. Thank you for sharing this video.. it really helps a lot MPA CCS NCII BATCH 23 MR. WILSON D. ORTIZ
Hi.... I just want to thank you for the video you shared to us, and it will help me a lot for my study as a trainee's LRD CCS NC II BATCH 14 MR . WILSON DE LEON ORTIZ
Thank you for uploading thos kind of video about technical support which is software update. There are a lot of different scenario we are encountering about technical problem. AMD CCS NCII BATCH 23 MR. WILSON ORTIZ
Hi! thank you. It is helpful to aspiring call center agents. Being polite and detailed in assisting a customer is a good job. JGS CCS NC II Batch 22 Mr. Wilson De Leon Ortiz
Im very impressed on how call center agent manage technical problem. And im looking forward for me the be able to do this kind of job to. MBCD CCS NC11 BATCH 14 MR. WILSON DE LEON ORTIZ
Hi Magellan Solutions Outsourcing Inc.. Thank you for this video. It helps me in my Contact Center Services training. RRA CCS NC II Batch 14 Mr. Wilson De Leon Ortiz
Like on every video, and I don't know why, they show us an example of technical support on a call about a phone problem. This would never happend on almost any IT company, it would usually be about computers and Client Machines issues, servers, etc.
But it does, just up to you to figure it, my bet was to uninstall and re install app... samething to update but as a level 2 tech we worry about more complicated stuff then that. Like busting our ass with company tools, but u never too old to learn if u are a wise 80 year old man u can still learn from a 15 year old baby if you are wise enough to notice!
Great job! You satisfied your customer by providing accurate solution with her problem. I hope i can acquire your skills in handling issues like this. FOM CCS NCII BATCH 23 Mr. Wilson De Leon Ortiz
Hi! Thank you for sharing your video this is a big help for me and to some new in BPO industry. More videos to upload. God Bless and have a wonderful day. MTJB CCS NC II Batch 14 Mr. Wilson De Leon Ortiz
For the caller Here is your Area of opportunity: Don't say it's done when it's not done updating. You sounded dumb at the end when u were asked if the app was done updating.. For the agent, you could have shorten your aht if you directly asked "What happens when you use the app" so that the caller can explain to you what exactly was going on, instead of asking question that is answerable by a YES or NO.. If you notice the caller ended up explaining later.. Good point(s) for the agent: Good resolution.
When we deal with diverse customers who have different perspectives and experiences, technical support can be particularly challenging. Those who want to begin and explore the world of TSR will find this video to be quite beneficial. ELF CCS NC II Batch 13 Mr. Wilson De Leon Ortiz
First things first, she should have asked if the CX was calling from the device (iOS) LoL ( Paired)...cause updating a computing device causes an intermittent connection...but cool aferwards :)
Thank you for uploading this kind of sample scenario and how to handle customer concern. It was very helpful. MCA CCS NCII Batch 13 Mr. Wilson De Leon Ortiz
Hi! Thank you for sharing this video. Being knowledgeable and having alot of patience is a must on this kind of scenario. This helps me alot. JTA CCS NCII BATCH 22 Mr. Wilson DeLeon Ortiz
This video they need to understand what are the problem and listen carefully to what they say the customer to solve their problem.. AR NCII BATCH23 MR. WILSON DE LEON ORTIZ
Thank you for sharing this video. This was a perfect call Being polite and detailed in assisting a customer is a good job. DRH CCS NCII BATCH23 WILSON D.ORTIZ
Hi, thank you for making this useful video, this is really helps me a lot hoping for more video and tips, God Bless you! JLBT CCS NC II Batch# 22 Mr. Wilson De Leon Ortiz
I always have great calls from them. They have respectful, nice to and helpful.
I ain't a tech savvy specialist at all but even like this I'm wiling to learn these new skills. I've ever longed to work for tech support. God willing I hope to be working for this position.
Some here said that this is not a common scenario but you sharing how to handle customers with this kind of technical issues is still very much appreciated. Please continue helping us by sharing any videos that you know could help any of us. Thank you!
SAG
CCS NCII
BATCH 23
Mr. Wilson De Leon Ortiz
Great sample call, great agent, smooth service.
dont lie this is trash
Being technical support really challenging to those customer who not good when using technology. So this sample video really helps for aspiring agent belonga to technical support. Need more patient and good attitude. Thanks for this video.
LRL
CCS NC ll
Batch 13
Mr. Wilson De Leon Ortiz
As a TSR, you must have an excellent listening skills and a good memory in software and operating systems.. And you did it ma'am. Thank you for sharing this video.. it really helps a lot
MPA
CCS NCII
BATCH 23
MR. WILSON D. ORTIZ
I really like how she handle the technical problem/issue...Thanks for sharing this sample video
RCC
CCS NCII
BATCH 23
MR.WILSOM DE LEON ORTIZ
This is a nice video from an IT girl like me :) , I am an IT and I wish to work with such companies for technical support.
thank you for this video i like how you handle the call keep doing this kind of video god bless
nilo abejuela
ccs II
Batch 13
Mr Wilzon De Leon Ortiz
Thank you for this video it will help the aspiring call center agent.
SQB
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
Hi....
I just want to thank you for the video you shared to us, and it will help me a lot for my study as a trainee's
LRD
CCS NC II
BATCH 14
MR . WILSON DE LEON ORTIZ
This video gives me a lot of ideas. thank you every much
JRFB
CCS NC II
Batch 22
Mr. Wilson De Leon Ortiz
Thank you for uploading thos kind of video about technical support which is software update. There are a lot of different scenario we are encountering about technical problem.
AMD
CCS NCII
BATCH 23
MR. WILSON ORTIZ
Hi! thank you. It is helpful to aspiring call center agents. Being polite and detailed in assisting a customer is a good job.
JGS
CCS NC II
Batch 22
Mr. Wilson De Leon Ortiz
These types of jobs have pros and cons. Not everything's good. Being a Customer Suport Agent means having to listen disrespecful angry customers
Good Example of how to be a good customer service and to handle a difficult situation
RGI
CCS NC II
Batch 13
Mr. Wilson De Leon ortiz
Im very impressed on how call center agent manage technical problem. And im looking forward for me the be able to do this kind of job to.
MBCD
CCS NC11
BATCH 14
MR. WILSON DE LEON ORTIZ
Wow! I like the way she handles the call.
EKZ
CCS NC II
Batch 19
Mr. Wilson De Leon Ortiz
Hi Magellan Solutions Outsourcing Inc.. Thank you for this video. It helps me in my Contact Center Services training.
RRA
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
Like on every video, and I don't know why, they show us an example of technical support on a call about a phone problem. This would never happend on almost any IT company, it would usually be about computers and Client Machines issues, servers, etc.
So true. This is so inaccurate.
But it does, just up to you to figure it, my bet was to uninstall and re install app... samething to update but as a level 2 tech we worry about more complicated stuff then that. Like busting our ass with company tools, but u never too old to learn if u are a wise 80 year old man u can still learn from a 15 year old baby if you are wise enough to notice!
95 of my calls are about internet problems as in working for a large internet provider
Which technical skill are considered for technical support job
I'm Nieva Ramos of CCS student.Hi Miranda thank you for sharing your Video.its help me A lot
CCS NC11
Batch #14
Trainor:Mr Wilson D.Ortiz
Great job! You satisfied your customer by providing accurate solution with her problem. I hope i can acquire your skills in handling issues like this.
FOM
CCS NCII
BATCH 23
Mr. Wilson De Leon Ortiz
Thank you for sharing this video. It gives me idea on how the tech support works.
BRV
CCS NC II
Batch 22
Mr. Wilson De Leon Ortiz
Hi! Thank you for this video. It will surely help me when im on the field..
MBCD
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
Hi! Thank you for sharing your video this is a big help for me and to some new in BPO industry. More videos to upload. God Bless and have a wonderful day.
MTJB
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
thanks for sharing
SKH
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz
Thank you for this information this will help me improve my skill
JADR
CCS NCll
BATCH#22
MR.WILSON ORTIZ
Where are her courtesy remarks when taking calls? 😒 this is truly vital
Everyone has a different way to resolution, is not about race, education, accent or your time in a company is about will
For the caller Here is your Area of opportunity: Don't say it's done when it's not done updating. You sounded dumb at the end when u were asked if the app was done updating..
For the agent, you could have shorten your aht if you directly asked "What happens when you use the app" so that the caller can explain to you what exactly was going on, instead of asking question that is answerable by a YES or NO.. If you notice the caller ended up explaining later..
Good point(s) for the agent: Good resolution.
the most accurate part was the customer that is hard to understand... standard
Thank you for sharing this video. Now I have an idea how tech support agent work.
VJO
CCS NC II
Batch 23
Mr. Wilson De Leon Ortiz.
thank you for this video this make's help for us
MCG
CCS NCII
BATCH NO#14
mr. Willson Deleon Ortiz
Thank you for sharing this video🫶🏻
SCN
CCS NC II
BATCH 14
MR. WILSON DE LEON ORTIZ
Great video ☺️
RJR
NCII CCS
BATCH 14
SIR WILSON ORTIZ
Thank you for sharing this video. It is very helpful.
ZLB
CCS NCII
Barch 22
MR. WILSON DE LEON ORTIZ
Hi,Nice voice and very accurate..
ELL
CCS NCll
Batch13
Mr.Wilson De Leon Ortis
Hi ☺️ Thank you for this useful video, this is really helps me a lot.
A.Z.E
CCS NC II
BATCH 2
MR. WILSON DE LEON ORTIZ
Thank you for this video! God bless!
QRT
CCS NCII
Batch 11
Mr. Wilson De leon Ortiz
Thanks for sharing this video.
JSS
CCS NC 11
BATCH 22
MR. WELSON DE LEON ORTEZ.
When we deal with diverse customers who have different perspectives and experiences, technical support can be particularly challenging. Those who want to begin and explore the world of TSR will find this video to be quite beneficial.
ELF
CCS NC II
Batch 13
Mr. Wilson De Leon Ortiz
Thank you for this video. It helps me a lot.
EAL
CCS NC II
BATCH 22
WILSON DE LEON ORTIZ
daming mga perfect dito nkapag try lang nang cc
Thank you so much for this video its really appreciated
NPT
CCS NC ll
Batch 13
Wilson Ortiz
Thank you for this very useful video I really appreciate.
JJP
CCS NCII
Batch 13
Mr. Wilson De Leon Ortiz
Mas magaling magsalita un agent kesa sa customer
ang customer friend expected talaga yan na di articulate or fluent mag English, hehehe.
pero you, as an agent, ikaw dapat ang fluent QA wise.
nice and knowledgeable thank you for your wonderful video more videos upload ❤️
Jmm
CCS NCII
Batch 13
Mr Wilson De Leon Ortiz
Very helpful... Thank you for this video.
SAAC
CCS NCII
BATCH 13
MR. WILSON DE LEON ORTIZ
Hi,thank you for.sharing this informative video
MRB
CXS NC II
BATCH 22
MR. WILSON DE LEON ORTIZ
Hi! Thanks for this useful video.. It really helps me a lot .
RDB
CCS NCII
Batch 14
Mr. Wilson De Leon Ortiz
Good day Ma'am. It is necessary to ask for customer's personal info such as birthday. I understand the email and no. and what's that for.
First things first, she should have asked if the CX was calling from the device (iOS) LoL (
Paired)...cause updating a computing device causes an intermittent connection...but cool aferwards :)
this is wow thanks its helpful alot more vid and any tips
Good morning
From 10-diego silang
Thanks for sharing 💕
SRMS
CCS NC II
BATCH 14
MR.WILSON DE LEON ORTIZ
Nice
I have been but at night shifts seriously painful
Thank you for uploading this kind of sample scenario and how to handle customer concern. It was very helpful.
MCA
CCS NCII
Batch 13
Mr. Wilson De Leon Ortiz
Hi! Thank you for this useful video ❤️ It really helps me a lot .
ACR
CCS NCII
Batch 14
Mr. Wilson De Leon Ortiz
This is very useful video for a beginner like me.
JIIIZR
CCS NCII
BATCH 22
MR. Wilson Ortiz
Are all customer have this certain account number ask by an agent?
Amazing
SMN
CCS NCII
Batch 13
Mr.Wilson Ortiz
fake calls don't count
JBT
CCS NCII
Batch 22
Mr Wilson De leon Ortiz
Hi, nice video, and also very helpful for an aspiring agent like me. thanks
MSV
CCS NCII
BATCH22
mr wilson ortiz
Impressive👍
helpfull
I wish I could work in Magellan Solution. Can I send my CV?
nice video
Background music is unnecessary thiing
Where's your empathy statement?
Hopefully they can do better than that since it's 2019.🤣😂🤣
Hi! Thank you for sharing this video. Being knowledgeable and having alot of patience is a must on this kind of scenario. This helps me alot.
JTA
CCS NCII
BATCH 22
Mr. Wilson DeLeon Ortiz
Thank you for this useful video. It will help me a lot.
JDS
CCS NCII
Batch 11
Mr. Wilson Ortiz
this is great..
Taking abuse while taking calls. That's it. Enough job description.
Please do one for customer service
Hi, Fernando! You can watch our customer service video here: ruclips.net/video/SXGtFXRz2Lg/видео.html
Thank you! :)
This video they need to understand what are the problem and listen carefully to what they say the customer to solve their problem..
AR
NCII
BATCH23
MR. WILSON DE LEON ORTIZ
booking problem and she removed the bugs that's all
Gd
Sana all mabilis mag type matanong ko lang san nila po tinatype ung mga info na binibigay sa kanila?
there is a tool or program on the computer where you can access information of the customers.
@@marygracefernandez-baloloy2045 ok po thank you
Thank you for sharing this video. This was a perfect call Being polite and detailed in assisting a customer is a good job.
DRH
CCS NCII
BATCH23
WILSON D.ORTIZ
Fillipinos girls are very good in communication
Hi, thank you for making this useful video, this is really helps me a lot hoping for more video and tips, God Bless you!
JLBT
CCS NC II
Batch# 22
Mr. Wilson De Leon Ortiz
Bakit parang may binabasa siyang script
Sympre. Scripted lang tong call. It's a mock call.
All details are Noted 😂😂😂
how the agent makes a good impression and appropriate responses? (At least 10) :((
HAHAHAHAHAHA same tayo sa tle
@@trishacorrea4588 HAHHAHAHA tamang hula na lang ng sasagutin
Hola
Nyimak
dam i hate using filler words
Passbatwhichvezaydy
Lol malayo sa katotohanan to pramis pag kau na nag cacall kausap mga customer.
Yes I agree hahaha.. I quit cc
@@beautifulyouhey6774 weak haha
Pano pong malayo sa katotohanan haha
@@joshtabungar4597 yung iba kase dimo maintindihan gaya nalang yung sa mga black american mahirap maunawaan ang salita nila.
Lol this is only a sample scenario