IT: Entry Level Helpdesk/Desktop Support (Troubleshooting Real Life Tickets Part3)

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  • Опубликовано: 4 ноя 2024

Комментарии • 64

  • @reiltusoy231
    @reiltusoy231 4 года назад +22

    2:15 Ticket # 1: Disable Show Focused Inbox. Removing Adobe Acrobat Addin in Outlook.
    5:27 Ticket # 2: Admin rights to login to the office workstation via remote desktop
    13:19 Ticket # 3: install fl.ux on local pc
    15:50 Ticket # 4: Bloomberg Excel Addin
    24:06 Ticket # 5: install Anaconda(IDE) on local pc
    27:52 Ticket # 6: install SQL Server Studio on local pc

  • @salvagelife308
    @salvagelife308 3 года назад +7

    Not wasting your time bro, you are helping me out so much!

  • @ace296703
    @ace296703 2 года назад +7

    I love what you do Kevin. Very informative.

    • @KevtechITSupport
      @KevtechITSupport  2 года назад

      Thanks

    • @ace296703
      @ace296703 2 года назад +1

      @@KevtechITSupport i am always working on v labs using Gnu linux and now trying learn windows server

  • @Pankajsingh22344
    @Pankajsingh22344 6 месяцев назад +1

    Hey kevin u r a great trainer man ....love from india

  • @br0wnskiin22
    @br0wnskiin22 4 года назад +7

    Thank you ! Your excitement is awesome ! I came across your channel studying for an interview I had last Friday, I appreciate all your help. I’ll definitely let you know how it goes!

  • @markjoshuatabungar7217
    @markjoshuatabungar7217 3 года назад +2

    Your troubleshooting series is better that a netflix series man i swear. Thanks for this master.

    • @KevtechITSupport
      @KevtechITSupport  3 года назад +1

      Haha

    • @markjoshuatabungar7217
      @markjoshuatabungar7217 3 года назад +1

      Sir can i ask a question? Why many users need to ask from itsupport when they can download it by themselves like man you can download it right away in your desktop easily.

    • @KevtechITSupport
      @KevtechITSupport  3 года назад +1

      They will block it for security reasons. Always get approval to download anything in IT because your job might not allowed it.

  • @akme2d
    @akme2d 3 года назад +3

    Hi Kev. I am a big fan of your channel. You helped me so much

  • @atticusdeclan7924
    @atticusdeclan7924 3 года назад +1

    hi Kevin, just started transitioning from Helpdesk agent to Desktop Support from last 2 months. your videos are great help to me. thanks!

  • @Jameeco
    @Jameeco 4 года назад +2

    Good channel well done kev

  • @casperlabuschagne8375
    @casperlabuschagne8375 4 года назад +4

    Love ticketing time Whohooo !!!

  • @rawoctane
    @rawoctane 4 года назад +3

    13:20 - Windows 10 has 'Night light settings' which has similar options. You can change the 'strength' or 'brightness' of the screen(s). Also, can set the duration for a set amount of hours. I personally have it set on my computer at 8pm and ends at 8am.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад

      Yeah, some people rather use the app. They don't like the windows 10 version of it.

    • @jesusmiguel1560
      @jesusmiguel1560 4 года назад

      What's the difference between the app and Win 10 version? I've been using the Win 10 options.
      I don't have issues sleeping, but with normal brightness, my eyes hate it. It basically looks like I'm high, if I don't set the blue screen.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад

      It has add ons to it for the app like zip code, weather and few other things.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад

      @W P at the time the didn't have those settings so people would download this on windows 10 or windows 7.

    • @myreactionworld3630
      @myreactionworld3630 4 года назад +1

      Bank ATM technical support.. What are the questions asked in technical interview.. Any ideas??

  • @DanielCanizzo
    @DanielCanizzo 4 года назад +2

    Thank you Kevin

  • @samgonzalez1447
    @samgonzalez1447 4 месяца назад +1

    I love this! 😊

  • @discipline3318
    @discipline3318 Год назад +1

    Appreciate you!

  • @sunilsigdel4533
    @sunilsigdel4533 4 года назад +1

    Hey kevin bro loved it man 🙌

  • @Mrelias707
    @Mrelias707 4 года назад +2

    Thanks Kevin, very helpful.

  • @saikesjaria
    @saikesjaria 4 года назад +1

    Thank you for your videos they've been helpful.

  • @tato2493528
    @tato2493528 Год назад +1

    2:18 LOL
    literally what i said to myself

  • @jorgesalcedo4449
    @jorgesalcedo4449 4 года назад +1

    You discussed trading software. Can you have a whole episode on that? I'm talking about Bloomberg & the others you mentioned. Mayne even have a small series on that. That would be pretty cool to do. I haven't seen anybody else do something like that. Also, how can I join your discord channel, I would love to be surrounded with like minded people & grow in the IT field.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +1

      I done a video on Bloomberg before and removed it because no one really showed an interest on it. Maybe in the future I will cover it. Discord link is here discord.gg/UC3hXhs

    • @jorgesalcedo4449
      @jorgesalcedo4449 4 года назад +1

      @@KevtechITSupport That's crazy. I wouldn't have thought so but thank you! Just joined!!!!

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +1

      @@jorgesalcedo4449 you will see those applications if you work support for a hedge fund which a lot of people in NY do. Not sure about other places.

  • @davidobot745
    @davidobot745 4 года назад +1

    Great Video Kev

  • @marchopkins9659
    @marchopkins9659 4 года назад +2

    Hi Kevtech, when you are installing an application on behalf of another user- are you remotely connecting to their desktop first? So running a remote management app, downloading the app and when it comes to running the app that is when you select 'run as admin' or 'run as other user' and enter your own credentials? Cheers

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +3

      you do run as your uac will prompt you for admin rights. You will either remote in or be next to the person.

    • @marchopkins9659
      @marchopkins9659 4 года назад

      @@KevtechITSupport Thanks man, great videos! I'm currently looking for my first role and these videos are helping with the prep.

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +2

      @@marchopkins9659 you might want to watch the other video where I go over remote apps.

  • @andreinicolaemesaros9516
    @andreinicolaemesaros9516 4 года назад +2

    Thank you!

  • @jorgesalcedo4449
    @jorgesalcedo4449 4 года назад +1

    yeah bro, you really helping me out!! boss stressing for me to get my A+. Do you have videos on certifications?

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +3

      Watch professor messer he's free and good luck.

  • @johnczech7074
    @johnczech7074 4 года назад +1

    Thanks Kevin

  • @digza208
    @digza208 4 года назад +1

    You have not added this part 3 on your playlist. can you regularly create this kind of video. also, may i know based from your experience. what is the most difficult issue you have face in ur life as a tech. have u encountered erp and crm before?

    • @KevtechITSupport
      @KevtechITSupport  4 года назад

      somehow it got removed, nice catch. I added it back just now. I encounter a lot of strange issues in IT.

  • @DNMevolution
    @DNMevolution 4 года назад +1

    thank you

  • @Daddi_SRT
    @Daddi_SRT 3 года назад +1

    Love the content bro

  • @amberahmed2295
    @amberahmed2295 3 года назад +2

    Hi Kevin.I always have this confusion .After we remote into their machines ,do we have to login as an administrator in order to change or apply settings like giving them admin rights and giving them permission to remotely login etc.

    • @KevtechITSupport
      @KevtechITSupport  3 года назад +1

      no you can do run as admin and give them admin rights.

    • @amberahmed2295
      @amberahmed2295 3 года назад +1

      @@KevtechITSupport Where and how can I do run as admin.Is it the settings of the software I am using to remote into the user computer.In the software I have to mention that I will be connecting as an administrator?Please correct me

    • @KevtechITSupport
      @KevtechITSupport  3 года назад

      @@amberahmed2295 you would do computer management on the start menu and do run as admin and give someone admin rights.

    • @amberahmed2295
      @amberahmed2295 3 года назад +1

      @@KevtechITSupport I still have this confusion.Sorry to bother you .Maybe I am unable to explain you my query.Let’s put it this way .Whatever i as a it support do on user computer he can do the same thing for himself to give him admin rights.

    • @KevtechITSupport
      @KevtechITSupport  3 года назад +1

      @@amberahmed2295 you connect to the computer and give him access. He or she wouldn't be able to do it.

  • @MrMet-ih5jv
    @MrMet-ih5jv 4 года назад +1

    Hey Kevin, thank you for the info! Question how old are you? And what exactly is your position? I'm currently working at FedEx making $18 an hour, but I want to transition in IT , I'm currently studying for comptia a+ and watching many videos. What jobs should I be applying for ? And how much it average hourly pay for entry level?

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +1

      You should be applying for desktop support, IT support, technical support, helpdesk if you have comptia a+. I can't give you a clear answer on salary because it depends what state you live in. I do IT Executive Support and I'm 30 years old.

    • @MrMet-ih5jv
      @MrMet-ih5jv 4 года назад +1

      Thank you!

  • @jorgesalcedo4449
    @jorgesalcedo4449 4 года назад +1

    lol programmers...lollolololololz

  • @petboule2010
    @petboule2010 4 года назад +1

    that a good job but you teach too fast you don't even let people see what you doing teaching people is not an easy Job take your time to do that if you want the follower....

    • @KevtechITSupport
      @KevtechITSupport  4 года назад +2

      You can slow down the video and repeat it if it's too fast. I'm doing it for free and you can always repeat the video. Obviously some people complain that it's too slow or too fast. You can never make everyone happy.