Speaking as a customer, rather than a salesperson, I would go for cross-selling every time. It would most likely introduce me to products I had not tried before, which (if I liked them) would lead to increased sales across a range. With upselling, I wouldn't come back until the "large" size was close to exhaustion: with cross-selling, I'd run out of different products at different times, leading to repeat visits.
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Speaking as a customer, rather than a salesperson, I would go for cross-selling every time. It would most likely introduce me to products I had not tried before, which (if I liked them) would lead to increased sales across a range. With upselling, I wouldn't come back until the "large" size was close to exhaustion: with cross-selling, I'd run out of different products at different times, leading to repeat visits.
This was very helpful and simplified.
Thanks for watching!
thanks a lot today I understand the different between upselling and across selling I love that simple valuable content
Thank you so much for watching, Soulaimane!
Perfect, thank you so much for this straight forward explanation! I really needed this!
You're welcome, Anthony! Thank you for your comment :)
Now i know the diffence about the upselling and cross selling big help to increase tje sales.
Perfect explanation
Thank you, Anand!
Question: Is getting another product as an apoligy and refund cross selling? Feel like i missed it in my course i just completed.
Hi Havana!
Giving away complimentary products for free is not considered cross selling, as it does not add to the transaction and increase its value.
Great
Shukriya
You're welcome :)
I love you so much for making these amazing vids
Thanks for watching! We're glad you like them.