BetterHelp controversy EXPLAINED
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- Опубликовано: 22 авг 2024
- Let's talk about the scandal surrounding the mental health platform BetterHelp. BetterHelp shared VERY sensitive personal information with Facebook, Snapchat, Criteo, and Pinterest. Because of that, the US Federal Trade Commission has proposed to ban BetterHelp from sharing its customers’ mental health data with marketers.
Full video on the topic is in the linked video of this short. Thanks for watching!
Cool!
Sponsorship companies beefin now 💀
Lmfao
Well, no. It's a VPN calling out a company that deals with extremely private information for deliberately sharing that information for profit.
well, no🤓🤓
@@tcgggggYou must loathe corrections and learning things, don't you Lil bro?
@@gamingsergeant6632 This "correction and learning things" isn't even correct. It's a company known by their sponsorships calling out another company known for their sponsorships. So yes, "Sponsorship companies beefin now". Besides, OP was not an educational comment but an exaggeration. You don't "correct" a joke. Triggered by an emoji big bro?
Wow surfshark I never believed that you will address the controversy of better help
😂😂😂
@@shaneilellis9832 what's so funny?
@@Ghost_world666 surf shark out of all people who are exposing better help.
@@Ghost_world666Common RUclips sponsorship vs. Common youtube sponsorship.
I sure hope Surfshark isn't selling my internet data 🤞
I’m so glad I’m going with another therapist company. The stories I’ve heard have been horrific.
Was it online therapy? Which site did you use and would you recommend?
Please share other suggestions
Can I suggest just visiting a doctor and asking for free counciling
@HolyFreakinDragonSlayer right?? No need for online..u cant control where the info goes
This should be a violation of HIPAA law.,
Gots to be
It is! But the crazy thing is that nobody has to sign any HIPPA forms or waivers to sign up for BH. If this is in the name of "accessibility" then it's bs
They lied about being HIPAA certified and only some of their counselors were bound by HIPAA (since a lot of their counselors weren’t) but they didn’t keep track of that.
I thought I was crazy, I remember the controversy from a couple years ago. And now they're just back because they think the smoke blew over
was "I thought I was crazy" meant as a joke? Because assuming you might have gone there for mental health help, you literally might have thought you were crazy. It's kinda in poor taste if that was intended though
@@squirlmyoh stop
The internet, which is famous for selling our personal information, is not the place I would share my most intimate details. The fact they sold information is pretty on the nose.
And it did.
A promise from a CEO means absolutely nothing. The only thing that matters to these SOBs is money.
Just a few days ago, Tracey Marks, a well known psychologist RUclipsr, posted a blind but positive review of BH. This is not the first time that I've commented to either a video promoting BH or a sponsee. Im just trying to get the world out not only about the privacy issues, but therapists telling a gay man to turn straight in order to stop feuding with his family. A person paying monthly dues but does not have a therapist because supposedly they don't have the kind of therapist you need. Getting therapist after therapist that is not familiar with cultures, morals, and unique challenges of certain populations (AAPI, Trans, Black, poor individuals, religions, etc). So yes, please make a video about this because we need to keep exposing BH on the several fronts they've mucked up over the last 5-10 years.
Thank you so much for sharing what you know! This is obviously still a very relevant topic because both the BetterHelp sponsorships and the negative experiences from BetterHelp users don’t seem to end. And we will do our best to keep talking about the topic since there’s definitely a privacy aspect to this too.
@@Kira-zm7vySorry but you're beyond help
@@Kira-zm7vyNobody can help you once you're that delusional
boohoo 😂 therapists arent playing along with my attention seeking 😢 boohoo
@@hydroxide5507You literally speak as though you’re a 90s bully in a corny zero-to-hero movie
Hopefully, their license gets revoked.
No thanks my friend
@@eddiew2325 what do you mean? If they are in breach of confidentiality then they shouldn't be able to practice anymore.
@@josephmcconnell7310 the thing is, they refer therapists, only the therapists themselves have confidentiality requirements (HIPPA) Your OP is incorrect, they need no license for making referrals. The info they share is when and how you asked for their services, name address, email, information that is not strictly medical. They really don't have much legal issues, no criminal charges for sure. Not the most private things in therapy, but things you might assume should be kept private. Now companies all over America know who asked for mental health help 2023
Bold of you to assume those were all licensed therapists on there
Better Help doesn't have a license. They 1099 all their therapists. They have put themselves in a complete zone of no accountability.
i remember the controversy they were in four years ago, didn't even know they were still getting sponsored reads from people
Was the controversy for the same reason back then?
98% Betterhelp ad in the video
2% The actual video
Wow, glad I found this clip first. Whatever happened to confidentiality? That's crazy and no thank you!
Idk why but coming from surfshark feels like Taco Bell is exposing pizza hut’s food problem 😂
Hello, I am a psychotherapist who has struggled with the role that technology plays with my platforms, and while better help avail therapy to people who might not otherwise be able to afford it, I’m very concerned about what Google, Facebook, and other online platforms do with the data that they have. up until 2020 I did everything on paper with the exception of email, which I’m also due about. This just makes me want to go back to the way things were done in the 20th century.
Thank you so much for sharing your experience! These types of platforms really can be a game changer for making therapy more accessible. But you're right, since they're handling such extremely sensitive data, they need to be even more privacy-focused. Even therapist confidentiality itself becomes tricky when there's an app between the patient and the therapist.
Have you tried using BetterHelp or a similar platform yourself? 👀
Haven't watched MrBallen since he started promoting BetterHelp.
Yea these ppl are led by money...few people have morals when it comes down to it..still some good out there..but it's just a sad fact of life
@@itzAurora_Xoxo they are rare believe me, I have pretty much given up on people in general.
Sponsored ads is the antithesis of better help; anything online is tracking and or selling your information. Digital media is not your friend, devlop discernment and critical thinking skills and stop sharing your personal information publicly.
Thank you for this important message.
I've always assumed that if a company or corporation is advertising on RUclips, it must be shady and scammy.
Everyone's getting mad at better Health, but I think we should all be upset at those companies for buying that information in the first place
It should be illegal to buy or sell private personal information about permission
Underrated comment. Buying and selling of personal data is not something anyone"is should be engaging in.
But don't forget that you don't need to be a certified therapist to be one on there and that better help took way more money from people's banks that the subscriptions cost like a couple hundred or wat more
As a therapist myself, FUCK BETTERHELP. All my homies hate betterhelp. What’s mentioned in this video is just the tip of the iceberg so yes you should 1000% do a whole video!
MrBallen hawks this trash.
Right?? Pure greedy.. he's making enough money as is
I had a bad feeling about them since I've heard them. Something told me that they were using people's misery as a cash grab business. Everything can be made a business these days, whether it's ethically right or not.
You have no right to privacy.
Companies have the right to maximize profits for their shareholders.
Definitely make a video regarding data privacy/held data privacy! This is important in so many ways.
I was confused when they started popping back up as a sponsor but assumed they changed their ways. Then i saw everyone else calling them out yet again and realized nope. They just hoped everyone forgot lol
Wow, a short video, that doesn't paralyze me with flashing lights. And at that a very tame talk that knows the word 'apparently'.
I'm pleasantly surprised. A perfect video to summarize this controversy for me as a person who doesn't use betterhelp
"... just like you trust me to provide you with knowledge, you can trust better help to provide you with the support you need to navigate lifes challenges..."
This quote alone makes one question if they shall trust this channel for knowledge at the flrst place thou...
There are so many scams these days from crypto, investing, educational, online gurus, and even therapy. It's good when fraud gets exposed to keep ourselves safe.
If they violated HIPAA they definitely violated the GDPR, FADP, PIPEDA and the PHIPA in the EU/UK, Switzerland, Canada (federal) and Ontario, Canada (provincial) respectively. There's no excuse for this and I will never use them over an irl therapist that I trust and is licensed in my province to practice here
Sorry, they didn't BH did not violate HIPAA in the US, which makes your other references sus. They did not actually provide therapy, they simple referred therapists, keep no "medical" records, so are not covered by HIPPA. I do believe individual therapists they hired might have violated such terms, but WE NEED NEW LEGISLATION- is the lesson here. And also all mental health therapy sucks generally in the US. People are literally dying.
Wait surfshark makes videos?
I KNEW IT!!!
I didn't know but whenever something is too popular as a common product across content creators im suspicious and dont go for it.
There's a reason they can't accept insurance, after all.
Sad. MrBallen is one of them. 😩 Oh, well, moving on~
Absolutely disgraceful and disgusting that a digital mental health provider shared client’s and patient’s sensitive data. The app should be banned outright and removed from all digital platforms. There needs to be a full investigation into what data was shared and there needs to be serious repercussions!
I also heard that it just doesn’t help
Not to mention the owner is supporting the Genocide
Free Palestine
@@lwazithesyne4675 amen
@@lwazithesyne4675do you even know where that country is on a map?
@@RoseanneSeason6 do you even know some bitches
I believe a lot of boutique medical clinics are also selling your info.
OH SH*T THE SPONSORS BEEFIN
Better health is a scam
Running or exercise is the best way to improve your mental health 😅
Im curious if the viewers that taken a youtubers direct advertisement and sponsorship on their channel could be fall back on them as well. For even suggesting that their viewers should trust such a business.
What? An online business shared information from its clients to other businesses? I'm shocked, shocked I tell you.
Maven. Might want to look into that sponsor there. Better Help ain't good news.
And also surfshark
*class action law suit*
Yes please do a video 🎥
Surfshark is a verified chad
WorseHelp
I don’t even understand why a ban is necessary. Doesn’t HIPPA already say they can’t do that?
BetterHelp: "We won't share your private information" (Then they share it to everyone on the Internet for money"
Me: (Looking at all of the Controversy of BetterHelp) "I think I have a better chance talking with my cat and not spilling all of my secrets, LoL" 😅🐈
Sounds like a good idea to me! I mean, cats live rent-free. The least they could do is to substitute our therapists. 🤷 The only thing we may have to deal with is cats spilling our business to other cats...
@@Surfshark they already do! why do you think they sucker humans into providing them food, shelter and catnip for doing nothing all day? They got us figured out a long time ago.
I wonder what Roy Keane thinks of better help and the ppl who use it 🤔😅
I’m going to claim the RUclips ad curse theory. No matter what ad you see and no matter who sings its praises. It is shit or will always turn to shit
If people consented through their sign on or contracts it's different then they can share the information so some people consent and that's the part that isn't being acknowledged in this short clip it's not used to post or share people's personal information but if people want to disclose some of what they went through they can and it's also used for marketing purposes they don't have to disclose the person's actual name and all that stuff but they're sharing the content that's been shared just to create content or to create a better understanding of you know whatever trauma or whatever is going on it's not meant to yeah I want to consent to so yeah it's different so I want to consent to disclose is what's on their there should be a checklist or a check off when people sign up and some people information doesn't get put out there with their full name and their legal information they just share you know very general information
Well, in their complaint, the FTC claimed that the problem is that:
"At several points in the signup process, BetterHelp promised consumers that it would not use or disclose their personal health data except for limited purposes, such as to provide counseling services. Despite these promises, BetterHelp used and revealed consumers' email addresses, IP addresses, and health questionnaire information to Facebook, Snapchat, Criteo, and Pinterest for advertising purposes."
And apparently, "BetterHelp used consumers' email addresses and the fact that they had previously been in therapy to instruct Facebook to identify similar consumers and target them with advertisements for BetterHelp's counseling service."
So, perhaps the main issue is handling such sensitive data as health information and then using it for advertising services without informing the person signing up.
But you're very right, it's completely different when the user agrees to share the information and gives consent!
@@Surfshark sorry, technically, those don't qualify as "personal health" under current US law. In other words, they deliberately shared what they could get away with legally, which makes one wonder if they planned to do that from the very beginning. Hiring newbie graduates (hello student debt!) and inexperienced therapists meant they could offload all the legal responsibility onto them. They just gave data of who, when and where people sought therapy, which is very underhanded and arguably immoral, but not illegal. That's why they are still able to function even with the FTC complaint.
Expected more from Daniel…very disappointed
Its a lose lose type of fight. If Jake wins doesnt matter you fought against a retired boxer. If he loses haha you got beat by an older not prime Mike Tyson.
Go to an actual therapist if you have health insurance friends!
I think Facebook, Snapchat and so on, should also be banned for buying sensitive data 😁
You don’t think every company is data gathering your personal information?
Did she made s video about it? If no then please make one
Nice try, best way to use the situation to your advantage.
Keyword, “sell”… giving it away free to have better ads on their site
Betterscam
Damn!!!!
Wait surfshark?
👀
😮
Short answer? Yes you should. It's kind of disgusting to me tbh.
Yes, held data privacy policy, please make a video.
We have one about mental health app privacy! Have you seen it yet? 👀
ruclips.net/video/W56ftrT5Ifc/видео.html
I heard something to the contray on cinema therapy yt channel (i highly recommend bc its much less *sensationalized*). I was trying to read the article in your video but conveniently ur text is blocking it and parts are out of frame. Could you share your resources (like the paper you show in ur video) or point me to a longer in depth analysis video of yours discussing the topic further?
Of course, no problem! 💙
Some sources from this video can be found here:
- www.bleepingcomputer.com/news/security/ftc-to-ban-betterhelp-from-sharing-mental-health-data-with-advertisers/#google_vignette
- jezebel.com/the-spooky-loosely-regulated-world-of-online-therapy-1841791137
And we have a longer video about mental health apps and their privacy with all the sources listed in the description: ruclips.net/video/W56ftrT5Ifc/видео.html.
Better help - trouble
Hahahahahhahahshhahshsa surprise surprise 😂
Sorry, you need to give examples of some of the horrifying results of therapy from poorly trained, often newly graduated therapists, not just they shared data online (and also they did not violate HIPPA or medical privacy laws, unfortunately.) You can't get that in a short. They've seriously harmed people and need more thorough investigation
That’s why she asked if she should do an actual longer video on them 🙂
yes
You should make a video about betterhelp
i use betterhelp for nearly a year and it has been affordable and i found a black man as my therapist. what is the deal with data being shared? i didn’t understand from the video.
FTC said that the information gathered about users when they filled out a questionnaire was shared with other companies, including Facebook, Snapchat, Criteo, and Pinterest.
The source: www.ftc.gov/business-guidance/blog/2023/03/ftc-says-online-counseling-service-betterhelp-pushed-people-handing-over-health-information-broke
So what does that mean? How is it going to destroy people’s lives?
@@Bea_22 look up Watergate; what they actually burgled was psychiatric records of the Democrat running for Vice President. He had undergone electroshock therapy. When revealed, he had to give up his position and leave politics altogether. that's just one old example, but you should get a flavor of how it can destroy people's lives.
First I find out I'm not really a Scottish Laird, now this...
Hey, speaking of transparency, is Surfshark owned by Netflix or do y'all just make buck off the product placement?
Hi, we're not owned by Netflix or doing product placement ;)
Yeah
Just read the terms and conditions. If you have any sense, you will disagree with it.
Any sense and a person wouldn't even do this online..if you cam afford it there u can afford it one to one counselling
Not a good sponsor to have my guy considering all the controversy surrounding it lately. I hope you can break out of the contract.
Yes make a video. Am I late?
Yes, make a video about personal data protection and privacy.
You pay 300 bucks a pop to sell your info
No need theraphy. Only need hope
BetterHelp supports the IDF.
True but do they support the stuff
Didn’t better help sell personal information from therapy sessions to other companies? Or is that not true
After the FTC brought the allegations, BetterHelp claimed they "never shared information like “members’ names or clinical data from therapy sessions." But it's not easy to trust a company that already broke users' trust. 😟
Surfshark vpn has beef with better help?
What's the best online 🤔 👀 therapy?
Aren’t all the people you talk to on betterhelp licensed therapists with degrees? Doesn’t that fall under HIPAA guidelines?
Please make a video about held data privacy
We have a video about a similar topic! Have you seen it yet? 👀
ruclips.net/video/W56ftrT5Ifc/видео.htmlsi=7Fo_G-RzNpYZIptG
Pewdiepie knew all along
Isn't that a hippa violation?
Big time.
They just share very general information unless otherwise it's not really a detailed unless the person consents yeah sure I don't care I'm just here for therapy but everybody already knows kind of thing so if people want to go ahead and just disclose they can
Um.... wouldn't be recommending Betterhelp to your community......
I understand that you need the ad money but not for a company like that
😂😂😂 someone didn’t watch the video
Had to dislike because of the better help ad, disappointing
Gurl better help is trash, it leaks info pls you may not know but you shouldnt promote it
Womp womp
Looks like Greece needs a Donald Trump like figure
It's easy to criticize BetterHelp therapy services, but it seems that you haven't taken the time to understand the systemic problems in mental health and the behavior of recent years. The consequence is that most people don't talk about their problems, and BetterHelp is providing a platform and space for them to do so. Eventually, some will grow and move on to in-person therapy, but everyone is different. Instead of breaking the stigma, these types of interviews seem to want to destroy a platform that is helping people take the first step to talk to someone, be heard, and feel good. We're getting lost in your idealization of therapy, and while I understand you don't want to work with them, please don't fall into the ego game of putting people down or making it seem like something isn't good or just to create conflict and followers
What don't you get about people assuming the times when and where they asked for mental health hep should be as private as the therapy sessions themselves.?!?!? Not to mention many reports of poor quality and inexperienced therapists (one secretly trying to wash dishes during therapy sessions) Are you getting paid by them?
@@squirlmy Fist of all your tone has some accusation or insinuation without evidence. Second of all sounds like you have a lot of frustration and incredulity You can benefit from Betterhelp online therapy to help you with this and instead of damaging your mind and confusing people here with your rumors. . Let me help you break down some things for you. You wrote there have been reports, which implies there is some evidence or documentation of such incidents. However, without specific references or data, it remains a general claim. You are not providing that. Ok. second you wrote : One secretly trying to wash dishes during therapy sessions": This statement implies a specific incident of unprofessional behavior by a therapist. Again, without further context or evidence, it remains an anecdotal claim. We Need to make sure we sustain everything we write. Third you wrote Are you getting paid by them?": This question is an accusation or insinuation without evidence. It suggests a conflict of interest without any basis for such a claim. So It's imperative to substantiate all claims with concrete evidence rather than relying on hearsay or rumors. :)
You must be on the payroll
Criticism from psychiatrists and mental health doctors towards mental health services can perpetuate negative attitudes and stigma, potentially harming individuals' mental health and discouraging them from seeking help. Instead, constructive feedback and advocacy for improved services can promote positive change and support mental wellbeing.
So, what they don't know won't harm them? Don't peek behind the curtain little Dorothy! Pay no attention to the man behind the curtain! Give me a break. For that matter, mental health help in the US also sucks, it's pretty amazing how BH sucks more!
I hope they paid you well to say that
@@dying2survive298 This is a classic gaslighting undermining my credibility suggesting that my opinion is not genuine and implying that I am dishonest or corrupt. You are not going to control the narrative or manipulate it.
@@squirlmy again? Come on! Here is a perfect example of utilizing a phrase to perpetuate the stigma surrounding mental health issues and online therapy can help reduce this stigma and there are some others benefits of online therapy like betterhelp. You are not going to discourage people to obtain benefits from online therapy. You are only reflecting your own discomfort or stigma around mental health.
surfshark is getting the competition 💀 /j
surfshark is just the better sponsorship i guess
Make the video
Have you seen this video yet? 👀
ruclips.net/video/W56ftrT5Ifc/видео.htmlsi=VPxU_Adl3N1kRA4h
First