EP. 156 跟失控的人對話 Emotional much?

(註：本集podcast原發佈於2022/03/08)
在溝通的時候如果對方情緒激動要怎麼反應？可以怎麼做讓對方比較穩定呢？如果對方真的超級失控，又應該怎麼辦？
◸重點章節◿
0:00 Introduction
04:05 Acknowledge their feelings
06:00 Active listening
08:45 Find common ground
11:48 Stay with the facts
13:33 Dealing with someone whose emotions are completely out of control
⇩講義連結⇩
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