Mechanics React to Shady Dealership Repairs
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- Опубликовано: 10 июл 2024
- To learn more about Valvoline’s Restore & Protect, click here bit.ly/RestoreAndProtect Thanks to Valvoline for sponsoring today’s video!
We asked real mechanics to break down some of the worst dealership fails we could find on the internet.
Huge thanks to our experts!
Sandro -- / mirandas_shop_
Juan -- / jss13kouki
Real Mechanic Stuff is a channel from your pals at Donut! We feature all kinds of automotive experts, every week.
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even though Dounut is circling the drain, I see Sandro, I click
I don't even really watch Donut or Overdrive anymore, it's all just crap. This side channel is probably one of the few cash grabs of theirs that I'm okay with.
Maaan, it's a set of channels hosted by cool peeps doin their absolute best. Way to turn your back on them for exactly 40 hours of bitterclout. I'll watch all the cool vids by these premium humans.
@@ikeduno7973 im with you. its sad how fans destroy their own communities and channels with this band wagon nonsense. Donut is pretty great and there is no shame making money. if they dont they die.
@@bobloblaw1720 Donut got taken over by big money corporations that are more interested in the monies than making quality content that most of the people got attracted to the brand for
They lost me as a subscriber.
Damnnn sandro was spitting fire and throwing juanito multiple times under the bus.
just showing, i was a dealer tech, its important for people to know that just cause you go to a dealer, there's still stupid mistakes
The first thing Juan said about "triple checking" lug nuts was stupid.
Funny as hell
@@purp40 well said 👌
Lol best part of the video
I like Juan. He’s pointing out if you work for a dealership, you follow the rules they give you. It ain’t your own garage. No matter how simple the repair. If you don’t want to play with the dealer. Hit up the independent. It’s your call.
I don't really understand why *anyone* would see the dealership after purchase ever again for anything but warrantable defects.
I agree but when my alternator takes 20 minutes to change by myself and costs less than my battery from the same manufacturer, dealerships will bleed you dry. Its all about knowing when its worth more than dealing with it yourself.
"There's a mole at every dealer"
What a weird way to say "I snitch at every dealership I work at" lmao
Good. All the dishonest people should be called out. One of the few times snitching is ok, when they're taking advantage of others
@@DaysieMan anytime there is a victim it's ok. People who think otherwise usually live in shitholes and associate with scum.
That cameo from Jeremiah from Big Time was awesome
Waw 😂
Lmao
Yeah that Jeremiah guy was great, donut would be awesome with a host like him!
He said he was still going to be popping up here and there...
I hope Jobe from BigTime does a cameo too in the future!
Sandro almost got caught slippin 12:40 "This nigguy named Pancho"😂
I didn't know that until just now. Gave me a laugh. Sandro seems like the kind of guy who has a pass. 😂
@@backwoodstherapy he’s not white so generally it’s more accepted
Was gonna say "this nice guy" but just said "this guy" 😂
@@drdriftphd that guy must not have been that nice xD
That was actually smooth as fuck.
I really appreciate somehow adding the dealership mechanic's perspective without defending the dealers
I used to work at a dealership as the manager for the quick lube. The desk was in the front bay where we worked off a flat rack. Wider vehicles would be taken back to a two-post for tire rotations.
Homeboy got it in his head that his dinky off-brand Mikita impact would be fine for zipping on lugs with a torque stick.
So, he is running behind on the oil/rot on a '12 Raptor and really wants to take off for lunch. He rushes through as quick as he can, brings me the keys and paperwork, and then dips out for lunch.
I cash out the customer amid 5 other jobs I'm working on the front flat rack, and wish him a great day, thanking him for his patience.
Get a call about 10 minutes after from the tech who went to lunch that the truck he just did the tire rotation on lost its driver's front wheel about a mile from the shop.
When we get the truck towed back, I see a total of 10 lugs of the original 24. Rims are all trashed, the lower ball joint broke loose, the rotor and back plate are ground away, and the fender is bent from the tire running away. Ended up costing our insurance $7000, that tech was fired before he came back from lunch, and a new rule was put into our book: Rule of Jon (the tech's name): DO NOT use electric impacts to torque without additionally verifying torque spec with a calibrated torque wrench.
The customer was astonishingly chill. He was the most brolic man I had seen in our town; 6'5", and looked like he could rip the tech in half while benching the front of the Raptor. But the entire time, he was very amiable. Joking about the situation and just having a great time.
Yeah I've met a few of these Jon's as co-workers. Torque sticks are OK for the new apprentices for not mega-overtightening (+10 - 10% I believe it was) but always always you need to use a wrench, I'm surprised that he was allowed to just use the sticks and this even happened though.
@@ToothNroost The problem is that being a mechanic is a shit job. The pay is shit, the conditions are shit. I don't know what you can expect out of most of the people willing to do the job.
I'm basically a mechanic for lab equipment. I get paid $150k a year, hourly instead of by the job, and guess what? I make sure my customer's stuff works when I'm done with it.
@@aluisious Unfortunately that's exactly why I left auto for aerospace myself.
One thing that played a key part was the insane the amount of politics in each dealer was, among other things like refusing overdue raises.
@@aluisious Mechanics deserve way better pay its absolutely despicable. The amount of expertise and knowledge it takes to be even a mediocre mechanic is staggering.
You didn't try to lie to him and blow smoke up his a s s like VW dealership in my town tried to do to my father.
You forgot the step of torquing the oil drain plug to “rounded off” ft lbs
An old German told me it's called 'guttentite'.
Last summer in-laws new Hyundai was in for it's first oil change under dealership warranty, and they must not have torqued the drain plug enough, because a few days the engine light came up and car just stopped. Engine had seized up and there was no oil in the car.
When they contacted the dealership about the car, they asked what idiots did their oil change, and then realized it was them.
Needless to say, the car was in service for over a month to get a new engine on a car that wasn't even a year old.
You know when you get there because the head of the plug is rounded off.
@@BoondockMercantile your buddy Dave told you that joke
LOL, they only do that at Jiffylube.
It's so valuable to hear about these industry realities firsthand. Everyone should take the time to do their homework and maybe even get an expert opinion before purchasing a used car.
When changing oil, you see him lube the new filter, but he didn't mention it, but I was happy to see it done. This is good practice to lube it before you just throw it on. Nice little detail
My car went to a dealership for an airbag recall. When the guy was showing me the paperwork, I pointed out that there was $1400 of exhaust work on there. The guy said, "Oh, no -- we're not doing that. The computer just recommends that for every repair job." LOL
Buy an older vehicle that doesn't have airbags.
@@CrazyBear65 that's dumb
by any chance was it a honda
Well, then you won't mind removing it from the estimate before I sign it...
@@kuebbyPeople ride bikes too
I saw a kid wreck a scatpack challenger at a carmax. Dude started out blasting music, then reving the engine and finally tried to make a show out of leaving front lot and kicked it into a light pole. Took the pole down and hit the sidewalk hard enough to knocked a wheel off. Then got out and ran.
I made a salesman very nervous one time when test driving a VW Typ R. But, since I actually know how to drive, he eventually calmed down.
@@Lurch-Bot There is no VW Type R, that's a Honda thing. There's a Golf R, and they're AWD and heavy. Not really the same.
@@michaelabbamondi8892 heavy cars can still be fast. Chargers and challengers are 2 tons and they can still hit 60 sub 4 seconds push 200mph.
@Mitsurugi2424 not the point I meant, lol. A heavy AWD will not try to kill you. Maybe it'll understeer. A light or heavy rwd anything takes more "skill" than flooring it in awd.
@@michaelabbamondi8892I’m like 99% sure he meant R Line. I think this is one of those cases where you know enough about cars to know he was wrong but not as much as you think or you would have know R line existed.
5:50 - this is why right to repair is a thing we are fighting for in the US.
8:09 - I had a mechanic wanting to charge me 320 bucks for a $19 knock sensor that is on the front of the engine in an easily accessible location. It took me 5 min to unplug the 1 wire going to it and swap it out and 90% of that time was just getting under the car and back out.
9:15 - that tesla is totaled. Any time theres any sort of significant damage they total those little battery operated wind up cars because insurance doesnt wanna risk the battery being damaged and it bursting into flames later... cause you cant put out a lithium fire.
13:00 - used luxury cars are a money pit so there's almost no chance a legit mercedes dealer sold this car. They take too much pride in their vehicle.
"5:50 - this is why right to repair is a thing we are fighting for in the US." Not just the US, it's being fought for in a lot of countries.
Have to be careful though, if you've seen some of the "repairs" clueless owners have done to their machines you would not want to be on the road with them.
There still has to be some oversight, especially when the machine you have a "right to repair" is used in public
@@iffracem Oh yeah of course there has to be a limit to how much you can change and it still be under warranty.
I would be pissed if my lugnuts fell off with me driving, with my wife & kids in the car, I’d probably end up on the news
Always tighten them after 50 miles bro
Remember Ron White's story about tires at Sears and tires falling off.
@@ga6257 It's a different story when they JUST got the vehicle serviced... that's lawsuit territory right there
@@mikeadams8027 "the tire flew off, IT FLEW THE F*CK OFF"
*pregnant kids bro
i like the style of the valvoline ad, an actual oil change, thats good that got me to watch it might help people.
yeah, that's an ad you can respect because it not just waffle, it's actually relevant actions (in this case an actual oil change)
12:15 - “They’ve gone PLAID….” 😂😂😂
Man, Sandro is carrying this whole channel now 😂
I was a sales manager at an Infiniti dealer that was a part of a major group. I was moving a Q70 out of the service bay as a part of shut down procedure. The automatic door chopped the roof and I thought FOR SURE I’d be fired. Loss prevention reviewed the surveillance and determined the door shouldn’t have come down early and that I hadn’t been at fault. Whew.
This dude protecting dealerships WAY too much. 😂. My wife runs multiple shops and the stuff they get from the dealer is something else.
Dealer noted that I needed to replace front disks at 50,000 miles - this was an urgent “safety” replacement. it was $3000.
I said no - I can do my own brakes.
I checked the disks with my micrometer and it measured as new - pads needed to be replaced after six months.
VERY IMPORTANT NOTE FOR ANYONE WITH MODIFIED CARS WITH WARRANTIES: you need to be aware of the Magnusson Moss Warranty act, the dealer MUST, by LAW, prove that whatever modifications you did to the car caused the failure before they void your warranty. Look it up, read it, educate yourself, and don't get screwed by the shadiest guys on earth.
So I looked it up and I can’t find what part you’re talking about, could you direct me a bit more? The closest part I could find was 2308 (a) talking about modifying the warranty but not mentioning modified parts anywhere I could find.
As long as the mod isn't anything crazy or you aren't an ass you'll be fine. Most dealer techs won't mind or if it's someone that does, they'll pass it to another tech.
MMWA pertains to manufacturers warranty, not warranty of work, and it doesn't force any particular technician or shop to work on your car
@@TheOfficialOriginalChad Wouldn't it force work for dealerships though? Cause don't dealerships have requirements to be the local service for the brand and thus are required to service a vehicle that meets warranty requirements.
@@nocare nope, that’s between the manufacturer and dealership. The law basically says the manufacturer, the entity that offers the warranty, has to figure it out.
Think about it. If your Dennis toaster fails under warranty, you can’t just go into any store that sells Dennis products and expect a warranty replacement. You have to call up the manufacturer.
Now a lot of the time a dealership or distributor will have a contract with the manufacturer that binds them to doing the work, but that’s completely unrelated to the MMWA.
I worked for a GMC dealer from 2019-2021 and for years GMC/Chevy 1500 trucks newer than 2014's A/C condensers had a 4.5 hour warranty labor time and a 6 hour customer pay time, but some tech way early on figured a work around that shortened the actual time to less than 1.5 hours and it was kept hush hush for a LOONG time before the warranty dept. finally caught wind of it. Those were good times! 😆
In the mid-2000s, I sold cars at an Acura dealer. We had a Master Mechanic there, he had two dedicated Bays all his own.
He only works Monday through friday, never came in on saturday, and billed out over 200 Shop hours a week
They were 8 and 10 hour jobs, that he could do in less than 2 hours.
THAT'S WHY HE IS CALLED A MASTER MECHANIC.
My high school automotive teacher was that guy. He could knock out a 10 hours flag in 4-6 usually. Fuck, dude built me a transmission in 6 hours.
Was everyone else required to come into work on a Saturday?! F*ck working 6 days a week!
@@Cammac8Its not 6 days , its most likely how scheduling was worked out , the days off are usually spread out in the week , different times and different days are scheduled for everyone, The master tech most likely talk to the managers about working the regular 5 days Monday through Friday and have the weekends off
I see Sandro, I click. Simple as that!
Facts
In ten years I'll be getting my oil changed at SANDROlubey. Can't wait.
Fact's
Facts
Agreed
Sandro is the only reason Donut is around now. Love the channel regardless
Honestly, I could totally see Sandro jumping and doing his own youtube. I mean hell, he's already roping in other boys from his shop. Who knows who else is lurking in Miranda's shop.
Please keep this up this is great content edited and presented very well. The guy in the gal when they're together they are the best. Really enjoy it when you have the experts on to to evaluate and assess situations gives everything a lot more merit incredibility for your show. In my opinion you guys are up front in your face honest and true about everything you say that's a positive quality that a lot of people in our world don't have today. Keep up the good work give us more
My man sandro with the quick save at 12:43. lol my man the “almost had him” almost got him 😂🤣
LMAO i was just about to comment the same thing
Miranda's shop is slowly taking over lol I see you SANDRO
Would 10000000% support that!
Wish I lived in the L.A. area, I'd be taking my old beater Mazda to him all the time!
If the guy still works there after this video...
Dude is shady as fuck and made Sandro look bad... lol
Thanks you two! Appreciate the laughs and info. Keep on rollin'!
I hated working for dealerships. I’ll never do it again. I’ll never buy a brand new car. They’re garbage, and this dude (not Sandro) low key shows how shady mechanics are in dealerships. Thanks guys! 🤘🏻
First thing I do on all new cars is the lug nut delete. So much weight saved!
Also it makes you faster!
It really helps because you shed unsprung weight, so savings actually multiply!
You jest but this is why my Jetta has lug bolts instead of studs and nuts. Probably saves a pound or two of unsprung weight per wheel.
@@Lurch-Boteveryone knows the Jetta was not only the slowest car in any Fast and Furious movie but no Jetta in history has ever made enough power to need bolts over studs.even though studs are always better. Let's use common sense if the bolts fall out there is nothing holding the wheel on but if a nut comes off a stud it can still ride on the stud. Stop watching Donut media and start watching the channels that they are all leaving to. The Adams Family, click unsubscribe.
What is a lug nut delete. Terminology not registering lols. I seriously would like to know.
Sandro and Juanito are a dynamic duo 😂
That was great. Well done both of you. Sandro is a great guy and mechanic but he was so funny trying to catch Juan in a jam. Ha. Hope Sandro has you back. I never miss a single video
Really liked the mechanic minute. Sandro is gifted and so watchable. More please guys 👏 👍
Guess Juan hasn't heard of the Magnuson Moss Warranty law that requires a dealership to prove that a modification has actually caused the damage in question before they can legally deny a warranty claim. If a dealer is blanket denying warranty claims for any modification, they are violating federal law.
That doesn't mean he hadn't heard of it. He just saying what the dealership wanted him to do.
Well, depends. You gotta differentiate between your rights as a customer and the employees job safety. I can tell you, if my job was on the line id send the dude somewhere else. No way I'm taking that risk for some random guy off the street.
Proving that a certain part was damaged because of the modification isn't really hard or it is impossible depending on how solid the evidence must be and how you define evidence. With a modified turbo (and in turn, reprogrammed ECU) that increases performance you could basically void warranty for the entirety of the engine because its running out of factory spec, likely won't pass emissions tests and increase wear on all parts related to the modification. Head gasket blowing? Due to over boost. High oil consumption? Increased wear on piston rings due to increased boost. Catalytic converter dead? burned due to permanently rich fuel mixture.
Telling a customer the vehicle needs to be returned back to stock isn’t denying a warranty claim. It’s exactly how he explained it. If the customer is tinkering with visible things, who knows what was tinkered with that you can’t see.
That's between the customer's lawyer and the dealership's lawyers (for the record, the customer would probably win because that is what the law says). I can't fault any tech that just follows policy to ensure their check for their family that said, any tech that's cool working at a dealership like Mercedes should drop a hint that maybe Moneybags should go spend some money for the public good...
These guys went to school for Automotive Technology, not law school.
Plaid mode is a nerdy reference to a classic Space Balls scene
I ran out of gas and exited the frwy and was putting gas when I looked up and seen Miranda’s shop lol I was happy Asf
That was ME at 3.17 OMG thank you so much for the share!!!!
Juanito is the guy to charge you 1000 for something that you could do yourself 😂 he’s trying so hard to make the dealers look good 😂
Yes!
Yeah he's a complete shill and should never be on here again.
It's the guys job. He's giving you the perspective of the rules that he has to follow. Don't like it don't go to support those types of businesses 🤷♂️
Better that he's here talking about it so that people know about it.
@@cmdrdreddhe WAS a shill. Thats why he can now openly talk about dealers.
Its not rocketscience you lugnuts.
@@redeyedfreaks Yeah, I too see where he's coming from, but I'll also admit that he did come up a bit excusive there. Maybe because he thinks some of those rules are bulls*.
But yeah, it's not the mechanics', or even the dealership's fault most times. They have to follow the book manufacturer has given them or THEY can be in trouble (sometimes even if it's actually not an issue related to what they have done/not done by the book).
Miranda's store is gradually gaining control lol SANDRO, I see you.
I worked at dealerships for 10 years, and overlooked mods unless I could prove that it caused the problem. Good drivability technicians can diagnose around modifications. I never voided a warranty.
Good to see Sandro doing good . Been following since the xcessive days
"Dang, that guy was putting in work" Sandro recognizes game!
"At the dealership we're always in a rush" noted 👍🤓
Love how Sandro called out Steph and Angie - give us the race!!!
You would need a few hours for angie to over explain every little thing about the cars, how each component works, how the road was made, and what year the blueprints where approved... luckily shes cute, otherwise over explains EVERYTHING
@@Im-not-cleverShe's educating for the young people who watch these videos
It's a public service
@@Im-not-clever She's only feel like over explaining if you know a lot about cars. I don't know much so she works for me.
@@Im-not-cleverusername appears trolling.
@@Im-not-clever ok incel
When they talked about having to follow the steps, it reminded me of when I worked on helicopters in the military. You had to have your technical manual open to the job you were doing. You had a work form where you had to write down each step as you did it. Then you worked backward, writing down each step as it is completed. Then it had to be inspected and signed off by a TI. At times it could be tedious, but it cut down on the number of mistakes made.
Plaid mode...I immediately thought of Spaceballs 😂😂
The Magnuson-Moss Warranty Act protects people from dealerships and manufacturers from forcing named brand and named/authorized repair from voiding warranties.
A dealer/manufacturer must prove that the persons actions caused damage directly damaging the portion at issue; simply modifying a vehicle, having someone outside the dealer service it, or repairing a vehicle yourself cannot legally void your warranty despite what a dealer may insinuate. Yes if you break something or directly lead to damage by your actions then a warranty could be voided relating to relevant parts but not the entire vehicle.
Juanito is so corporate bruh 😂
Hes that guy you don’t want as a neighbor or at your parties🤣😂
I work right above a BMW Dealer and let me Tell you this: the way they go full pedal on customers cars, new cars and in General all Cars is mental. They do Drifts, burnouts, donuts - and I get the best view out of the 3rd floor.
My experience of dealerships is that they are HUGELY variable, especially if they're not in a giant chain.
The ol' italian tune up
Could see myself owning a BMW someday but I wouldn't buy one new and I wouldn't take it to the dealership for service.
@@Lurch-BotThat's the correct approach. I went to a dealer once in eight years of ownership. Learned my lesson the first time and never went back. You automatically get a 10-15k discount on BMWs if you just buy 3-5 years old.
@@Lurch-Bot Only get imports as leases. You do not want the headaches. I've dealt with a few chasing my ass on electrical issues.
this might be the best RMS episode yet sandro and juanito are the goats
As a dealership mechanic, a lot of what Juanito said is pretty relatable
In the US, if the dealer/manufacturer refuses your warranty for modification, you can take them to court where they are required to demonstrate that your modification caused the issue.
Sure but they're not required to do any work on the car. It doesn't release them from prior warranties on work they did already, but they can decide to stop servicing your car.
@@dcgregorya5434 A specific dealer can, but the manufacturer is still responsible for the repair and will get a dealer to do the work. New car dealers have their ability to sell the new cars held over their heads to ensure compliance. You just contact the customer support team at the manufacturer and tell them about the situation. The law can't force a dealer to do the work, but it can force the manufacturer to get the work done.
lol no. You modify your car you voided your warranty.
Magnusson moss warranty act, know it, love it, have it save your ads
@@Mostlyharmless1985 that's only potentially true. If it's your modification that caused the issue, then it's out of warranty. If they try to deny warranty otherwise, it's pretty much the same thing as "warranty void if removed" stickers on tech. They're not legally enforceable, but they scare people away from trying to get repairs.
I worked at a Dodge dealership back in the 80's. We had a Conquest TSI come in special ordered. The dealership owners kid decided he would launch the car before it was prepped. He wound up totaling the TSI, two diplomats and one aspen wagon.
I hear stories like that so much that it should just be considered bad luck to do that. Don’t take the car for a joyride. Something somehow will happen.
Sandro, real as it gets. Subscribed!!👍
Juanito gave so many reasons that I not only do not buy cars from dealers any more, nor have I taken a car to a dealer for any repairs.
Dude said that ppl on RUclips are "leaking" stuff, when talking about the guy changing the high pressure fuel pump on a KIA. If the part can be changed without 8 hours your pissed because ppl are calling your BS out
that may be the case. but if the place you work finds out you'll get fired. I work in an entirely different type of retail customer service business and theres a non disparagement thing in the hiring terms. You cant talk bad about the company on social media, and therefore lots of stuff could be skewed as bad even if its good faith criticism or whatever. Especially where I am its very easy to find another dope to fill the wage slave hell, even though it is slightly harder than previous and very hard for other jobs with more of a skill ceiling, they'll make everyone work harder to fill the void.
Yeah, if its out to the public, that's not a leak, its right there.
They aren't wrong though in that the manufacturer writes the instructions and the dealer "has to" follow those instructions. Sandro said it at the beginning, they are there to make money.
Boom Sandro and crew!
this video was actually quite informative and fun to watch :)
Oooohh.. Sandro and Juan vs Angelina and Stephanie.. It totally needs to happen! We demand it!
😂 Sandro, you ever leave Donut you have got to start your own game. BTW. Love to know why you looked so excited to do the Valvoline Ad. 😊
Money
@@tau12usr85 Bruh, you must have skipped the ad!
"oooh low end? kia? err" god I love Sandro so much
the top spec ones inc Hyundai have just as much equipment as high end Mercedes. this is on i20 a small city car and i cannot think of anything else id ever need in a car, only thing no sat nav but that cost cutting because all the buttons would go and it be pit in a menu somewhere instead of buttons. this list heated seats and wheel, electric and heated mirrors, has lane assist, parking sensors front and back, auto wipers, two very good power outlets at 180w each you can power something pretty good from that, a boot floor what can change height, Panoramic Tilt & Slide Sunroof, Cruise Control with Speed Limiter, Bluetooth Connectivity, Lane Departure Warning System, Tyre Pressure Monitoring System - TPMS, USB and AUX Connections, Stereo RDS Radio-CD player with MP3 Compatibility and My Music, Front Seatbelt Pre-Tensioners, Hill-Start Assist Control, LED Rear Combination Lights, Rear Wiper-Washer with Intermittent Function, Spare Wheel - Temporary Space Saver, real handbrake and key start as id not buy car without key start, Automatic Dimming Rear View Mirror, Glove Compartment - Illuminated with Cooling Function, Steering Wheel Audio and Phone Controls and cruise, Leather Wrapped Steering Wheel, Smartphone Docking Station, all of that plus more in a small city car at a weight of 1158 kg dry weight. id own one these and it be more reliable than most German cars and buy a German car you instant turn in to a dick h.... the way they drive they got label and people will not be so nice like helping you out junction. no way id want to own a German car because i don't want that tag instance recognized as something you don't want to be. i stick to the more reliable brands and that i20 may be my next car as that newer version of my current car, i service it and it been faultless just general wear items and cost been cheap and passes it yearly safety check easy and pollution check it great it burns very clean and its a 2011 car so its going to be high spec newer version my current car or older japan import of a small kei van that the top my list nothing else im interested in
The guy in the second clip recently taught a brakes class that I took in KC. Super awesome knowledgeable guy.
I love how they have so much fun filming these
That last one with the single mother. Holy shit she got taken for a ride.
Why she out here being a single mom tryna buy a baller ride anyhow? Stupid is as stupid does...
twice!
People need to stop buying from a "Buy here, Pay here!!" That's where this woman with no common sense bought it.
Most likely a 'Buy Here, Pay Here!' lot. They thrive on the uninformed and desperate.
I don't know what "top dollar" she paid, but you really have to know less than nothing about cars to roll this off the lot. At some point the customer bears some responsibility.
Sandro running the show! Hell ye.
My mechanic has been my mechanic for my safety inspection since I started driving; yes, I have driven without inspection, and was pulled over, and promised a ticket the NEXT time she saw my car without a sticker. I Love my mechanic, but I'm stuck waiting 4 weeks, with a "Call, for a quick pop in, so we can get the diagnosis and order the parts." Unfortunately, my mechanic DOESN'T make a lot of money from me, but he is the MOST HONEST person I know, he'll let me write a postdated check, and he will honor his word. I have asked for work to be done, but he REFUSED to do it, because it didn't need to be done, I wanted preemptive work, he pretty much said, "It's not broke, so there's nothing to fix." In the reverse, I went to a stop and go, asked them to check my fluids, they spent the time telling me the rack and pinion needed to be replaced, but they let me drive out without putting OIL in my low oil car, it NEVER did get a rack and pinion replacement, because it's NOT broken; my guy was not impressed either.
I honestly have probably changed oil over 1000 times on cars, and i literally just wanted you guys change oil in the donut van just because… I skip 90% of your ad commercials lol. But didn’t even feel like I wanted to till I realized I have done this too many time to watch it be done lol
For those who don't know, Plaid mode is a reference to Spaceballs the movie. In the movie, going "Plaid" is a result of "Ludicrous Speed"
And LUDACRIS WAS IN THE FAST AND THE FURIOUS! IS " LUDACRIS" GONNA BECOME A SPEED FOR 4X4 OR HEAVY VEHICALS!
I think that would get hot really quick!!! I say that because I just saw a 900 hp lifted (on 37" 4x4 wheels and tires) OJ BRONCO....AND STEVE MORRIS ( DAD ) HAS A WAGON THAT SHOULD NOT BE GOING AS FAST AS BIG AS IT LOOKS!!!! KYLE MORRIS ON YOU TUBE TO HAVE A REFERENCE!!!!
Remember that he drove heavy jeeps or tanks that were fast and not to be messed with furious is a base
Looking at that 300k in damage Dark-Helmet got off LIGHT!!!!
Yooo Sandro bringing in his boys??? Lesgo
Donut is having personel issues. no hate for sandro and his people though.
Sandro and Angie are the juice for this channel. Great stuff from Juanito
this is my first time find your channel. I've recently been thinking about a career change to a trade. Im sick of working in an office. I want to just learn actual skills that have a quantifiable value. Dope video gonna go on a binge now
I love Sandro saying "Juanito". Sounds more linke family, than boss and amployee.
I have a mechanic shop I trust. They have treated me well and even after moving across town, I still head back to them anytime I need work done.
Ok.
We moved, wife went in for an oil change and scheduled service on her Accord. The new dealership told her she had a hydraulic leak, needed hoses, new power steering pump a flush etc $1800.00... They showed her red hydraulic fluid all over the pump, hoses and steering sector and engine bay... I'd previously changed the car over to yellow AMSoil PS fluid. (car didn't use ANY red fluid). We declined, I cleaned up the mess they made confirmed all the fluids were good.... We never had a leak and NEVER replaced the PS pump and owned the car 10 more years. She continued to take the car in for scheduled service to a different dealership.
Do you know how I know your story is full of shit? All cars take red fluid, it's called transmission fluid. All gas and diesel cars have transmissions, and all transmission fluid is red. Most manufacturers now put transmission fluid in the power steering system too. Honda has never used ATF as power steering fluid as far as I know, it's always been standard PS fluid, so I don't know why a Honda mechanic would think you had a power steering issue if they saw red fluid/use red fluid to prove you have a power steering issue. This sounds like a made up story you tell your friends to prove you're a "car guy" who can stick it to those "scam artist" mechanics. A real mechanic would know your story is full of shit.
i had done a shift cable recall on a ford pickup and parked it out front and turned the keys in to the dispatcher . a few minutes later one of the service writers came out with the customer following behind him steadily cussing us and yelling about " what did you do to my truck!!!??" .The service writer told me along with the customer yelling about how the truck wouldn't move and i told them both , " i just put a zip tie on the shifter cable , i only did the recall" . So the service writer hands me the keys and i walk out to the truck with the customer stalking along behind me , still cussing and fuming . i opened the door , hopped in , started the truck up , put it in drive , and released the emergency brake. The customer went quiet , the truck rolled forward no problem . I put it back in park , applied the emergency brake , and hopped out . the customer didn't say another word , he jumped in the truck and left very quickly . the service writer and i had a good long laugh before we got back to work.
I can't speak to cars now, but back when I worked at a local Honda dealership, we didn't play games with warranty claims. If we could help the customer and it wasn't BLATANT misuse, we'd do what we could to get it covered.
When I ran into a few modded up S2ks & Civic Si's and the like, we'd take them in. Mainly because I was always down to work on those, and they were happy to hand the ROs to me in those cases. If the modification had 0 to do with the fault, it was IRRELEVANT in our eyes over all.
If it MIGHT have had a hand in it, we'd assess it from there and be real with the customer in stating, "Hey, obviously you know your car has been modified. As long as it didn't have a direct impact on the fault, we're going to do what we can to get you covered. If it did, well, then the repair costs will be on you."
The techs that throw their hands up and say, "Nope, it's modified. Won't touch it." just seem like they're copping out. I do understand and even kind of appreciate their stance, but simultaneously, are you not interested in a bit of a challenge??? Following the dealership diagnostic flow-chart can be MIND NUMBING at times. Having to think outside of the box and dig a tad deeper than the book (or online database these days) can be fun, IMHO.
This guy ^^^^^ seems to be the only one who's workplace is actually following the damned law. That's EXACTLY how it's supposed to go down under Magnusson-Moss.
The problem with many working in a shop is that they're not mechanices,, they are part changer. If the diagnosis doesn't tell them the error they don't know how to fix it.
Honda family
Following the written procedure can lead to unwarranted repairs. A RUclipsr worked on a vehicle (in the salt belt) with a DTC for the louver radiator grill. It had been to the dealership twice and they replaced the module twice as instructed on fixing the DTC. The DTC was still there. It turned out that the problem was a corroded communication wire to the module. It seems that the repair instructions assume that the wiring will never be a problem.
Electrical troubleshooting always states to check wiring before replacing modules. Technicians hate checking wiring beyond "is it attached".
Sandro and Juanito dropping hard facts. I actually had the SAME issue happen to me with my lug nuts from Tire Kingdom about 2 years ago. Mine didn't come off but they were about 75% backed off and were damn near falling off.
I like how they both just trolling laughin on the dude in the first clip until the dude opens the back door and they see a baby in the back seat 😂
According to google, the dealerships denying work for a few aftermarket parts are in the wrong per Juanito.
The Magnuson-Moss Warranty Act (MMWA) is a federal law that protects consumers from unfair warranty practices. It was passed by Congress in 1975 to ensure that consumers have clear and complete information about warranties, and to promote competition based on warranty coverage. The MMWA is enforced by the Federal Trade Commission (FTC).
The MMWA requires written warranties to include the following terms: Who is covered by the warranty, A clear description of what's covered, Responsibilities of the warrantor and the consumer, Warranty expiration, and Ways to handle disputes with the warrantor.
The MMWA also prohibits manufacturers from using unfair or misleading disclaimers in warranties, and from conditioning warranties on the use of original equipment parts or services. It also recognizes implied warranties, which automatically apply and guarantee a minimum standard of quality. For example, the MMWA states that warranties cannot be voided just because aftermarket parts or services are used.
I've never had this problem the few times I've gone to a dealership, my car is now over a decade old, it spent its first half of its life when I lived on the rust belt, there are a lot of parts on that car now that aren't OEM. I've done a bunch of the work since that time period, dealer mechanics have never had a problem with it. Only times these days are going when there is a recalled part. If anything I've gotten compliments for the condition or suggestion on other parts that I should switch out next due to the rust damage. Salt roads suck.
Exactly, not solely on the basis of an aftermarket part being used. But if it's an issue that could be caused by the aftermarket part, how could warranty cover that?
If you affect how the engine works with an aftermarket part, and you get an issue with the engine that can be caused by the aftermarket part. There's no way that 100% would be covered by warranty. The customer doesn't want to pay for the troubleshooting needed to find the exact issue. And the car manufacturer won't cover the warranty, or the cost needed to troubleshooting. So then you basically forces the dealership to do free labour.
And I'm pretty sure when you buy the car it states exactly what is covered under warranty. The warranty ensures the vehichle will work with these exact specifications it's sold with. If you change those specifications the manufacturer cannot guarantee it will work, and therefore it cannot be covered by warranty.
And I'm talking about modifications and performance parts. Not if you change a OEM air filter to a aftermarket one for example.
And I should also say I've worked as a car technician in Europe so this Act of yours is not even something I've had to consider.
But I know for many warranty jobs that we had we had to follow an exact procedure to troubleshoot the issue and find the faulty part, especially if it was around the engine.
Measure values and they had to be within specification, if it was. Move on to the next part, try this, try that, what happens? A or B? If A, do this. If B, do that.
This was also the most boring jobs as a technician.
Yeah that's super illegal, but it isn't actually enforced at all. Just look at all the 'warranty void if removed' stickers you see on just about every electronic product. But these companies know they can get away with it, because they know nobody's going to sue them due to how expensive a lawsuit is.
There's what the act says and what really happens. Shady manufacturer/dealer just says, nope, it's modified so not covered and sue us in small claims court to get us to comply.
There is a legal difference between aftermarket parts and modifications though. If you've applied a like-for-like swap of a part that isn't the OEM then as long as those parts have the relevant legal markings then they can't refuse (lets say you've swapped out the factory air filter panel with a K&N filter panel) because it hasn't changed the vehicle in a appreciable way, the part is as good or better than stock at doing the jobs it's supposed to do. If you've changed the entire intake though they can refuse because you have now modified the vehicle outside of its original specifications, it cannot be confirmed to be running within specifications and therefore won't be covered by the warranty.
Dealerships will absolutely do stuff you don't need. Hell, my Cobalt I used to have needed a power steering motor once. It was a recall, so it finally stopped working, and I took it to get that replaced at no cost. When they called later, they said they replaced the motor, but it was still having problems, so they wanted to replace the rack and pinion...which was gonna be 800 bucks I did not have. Told them I'd just drive it as is. Never had another problem. I tell everyone who wants to go to that dealership to go anywhere else because damn, man.
Dealerships seem to be completely unaware that they've burned just about every single American, and there's no one left willing to buy into their scam. Maybe the reason the value of used cars went up so much was that no one wanted to go to dealerships?
Sandro looked THRILLED to do that oil change for the ad. 😂
Just a extra tip when you change oil yourself:
Remember to remove the old and put a new sealing washer on your drain bolt, not necessary, but otherwise it could leak...
When removing the old oil filter check that the old rubber sealing also comes off, if it stays on the bracket you get a double ring and its going to leak quite a bit.
Start your engine first and then check oil level, this way the oil filter is also filled and then you can adjust to the right level.
Bwahahahaha Sandro roasting Juanito hard. Welcome to the Family Juanito!
The Sandro takeover. I'm all for it!
Sandro rocking that aqua team hunger force pins on his hat 😂 my dog!
:We're leaving Dounut
Sandro: I saw an opportunity 😂
That first one happened to my old man when he was towing something in his old Safari/Patrol (same thing), he found out the dealership put the nuts back on with the dugga dugga and never checked the torque and he also forgot to check them the morning he left leading to his front left wheel coming off on a shallow right hand bend on his return, was super lucky and managed to find the wheel again and put it back on using nuts from the other wheels and limped it slowly to the location.
The . button isn't just something you press when you're done with your story.
Opposite problem. Couple months after I got new tires on my truck I started getting noises when turning. They'd set the gun to high and broke the stud free. When checking all the others I almost couldn't break them loose. Cost me everything on that corner by the time they got it apart. Ever since, first thing I do after service is back every nut and hand torque to spec. Plus I also know they're loose enough I can get them with the trunk wrench if needed.
Love having Sandro as the host!!!
Can't believe seeing Jerry in Donut ad is gonna be a retro thing soon
Plaid mode is a reference to the movie "Spaceballs." The speed settings for the hyperdrive were Lightspeed-->Ridiculous Speed -->Ludicrous Speed-->Plaid. In plaid speed, you're going so fast that universe turns to plaid.
Why did he talk about people working on their own cars with such distain. Just goes to show even the 'non-shady' dealers are still shady
Probably because the majority of self repairs a mechanic would see would be ones that didn't work or actively made the problem worse. I mean, you're not going to bring a car in to a mechanic if what you did to fix it worked, are you?
Because dealer techs get paid half time for warranty work, so they don't want to do it, and I'm sure some people are out there messing with things they don't understand but not too proud to try to get the dealer to fix it under warranty. The whole problem with the car world is often enough everyone is trying to fuck everyone else... customers trying to screw dealers, dealers trying to screw customers, manufacturers trying to screw them both... it's very dirty. Cars are expensive and everyone wants to make those costs someone else's problem or find a way to profit on it.
If you work on it why the fuck you bring it to a shop
These days, there are all kinds of people attempting to work on their cars when they lack the requisite skill or knowledge. YT has a way of telling every idiot on the planet they can do anything. You see the same thing in the PC industry. Reddit is full of posts from people desperately seeking help when building a PC and getting in over their heads.
Because half the people who do their own repairs fuck it up entirely.
“I’m playing he mad he mad he mad!” Sandro fucking comedy 😂😂😂
I like this, because there are real reasons for some of the stuff that the stealerships do, so its nice hearing that side of it.
11:39 When you make a joke at work that doesn't go over well. 🤣🤣
FUCG any dealer that says one silicone hose is HIGHLY MODIFIED... one of many reasons this place is absolutely completely fugged.
it was more than that.
He had a by pass valve, intake and a charge pipe from what I can see. But if you mod your car you should figure out how to problem solve and fix it
at around 7:40, dealer flagging a car as not warrantyable due to a minor change, is ILLEGAL. The dealer has to provide proof that what was changed caused the issue that you're experiencing.
I learned early on, and implemented in my own shops, a buddy system of sorts.
Every car that gets wheels taken off, the tech working on it uses the impact gun (with torque limiter sticks) and then _a different tech_ comes over and finishes torqueing them with a torque wrench before it gets pulled out.
great episode. love these guys
Bro honesty is refreshing doe