Always do a 24/hr follow up with your tenants after they've had a work order completed in their home. Tenants love feeling like they are a priority and that they aren't just forgotten about once their problem is fixed. Always make sure the work orders were done properly and in a timely fashion. Maintenance should always wear boot or shoe covers upon entering a person's home unless you want to continue paying for the residents carpet to be cleaned. Even if no shoe/boot marks are left - most tenants do not like workers coming in with their shoes on or uncovered!
@@excellentpropertymanager9074 Thanks so much! I'm changing my career to work my way up to be a property manager. Starting out as a leasing agent first. Any recommendations on being a good leasing agent?
Love the video thanks! I've learned that maintenance comes first and showing empathy when they are frustrated about work maintenance issues helps keep things from escalating/being negative. They feel you understand their distress and are working to help them.
10 minutes full of learnings! Thanks for sharing this. Before letting tenants rent your property, always conduct a thorough background check. Hopefully no one gets to experience having bad tenants.
I’m going to be managing a complex’s that has been without a manager for some months now. I hear the turn over with managers is quite high. I live in a small town and locals are telling me im in over my head. But I just left a company I’ve been with for years to pursue this. I’m also moving moving out of my house to go live on site. I don’t wanna let people discourage me, I want to take this challenge and do great at it. Every tip is greatly appreciated
You never know how long your tenants may be in a property; but, just in case they become long term tenants, I would always take a few photographs of the property with my mobile and download them to my computer just before a new tenant moves in. This is just in case they decide to internal or external modifications to the property and then later claim, "... it was like that when we moved in." Modifications, like knocking down a non load bearing partition to make a larger lounge area may prove costly to restore. Often, when the tenant is required to notify the property manager of any such changes they don't and go ahead anyway. Okay, if you visit the property every 6 months; but, if you do not go there at all, or send some, " newbe" around on your behalf they may not be aware of any changes from the original plan.
How would you handle changing the tenant locks to enter their unit, without a notice to make them aware and letting them know how to pick up their keys
I currently reside in Terre Haute Indiana. Pamela and Garth Francis approve and or assist with unlawful entries into my apartment when I am not present.
I have the worst slumlords that run and own my building. Management is Abra Management in Los Angeles. I moved in 2 years ago. My ceiling started leaking two months after I moved in. Many tenants have leaks in their ceiling. 2 years later they have not fixed the problem. That is the tip of the iceberg. They do not maintain anything. The building is falling apart around us. There are about 200 cigarette butts in the entryway that are left by my ghetto next-door neighbor. No one cleans it up. Many lease violations and they don't care. Due to the rapid-fire rent increases and greedy landlords and developers, it is difficult to move on from this situation. I am the kind of tenant you want in your building. I treat my home as if it were my own. Any previous landlord would give me a high recommendation. It is pretty miserable here. The lack of respect for tenants is epic.
I'm about to embark on this journey on becoming a property manager. Got books to read and a book I'm studying. Can you give me any advice or recommendations. I'll be following you.
The owner of my building offered me this position with a 1/3rd rent and 20/hr for ten hours per week. I was about to take it. Then I sat down and wrote all the responsibilities down and it’s for a luxury high rise building with over 100 units and I’m like,”so I will be a property manager for a high rise building for around $1,000 per month in discounts and pay????” No way. I told her I expect free rent at the minimum….she said she will think about it. I think for 100 units I should get a yearly salary and free rent. She wants a property manager for a high rise with 100 units for for 700 off in rent and 300 in pay. That’s insane. And she has 25 buildings and owns a 16 million dollar house. Get out of here with that offer.
I am starting a pm job soon.....Elderly, low income housing. Do you have suggestions on where to learn low income housing laws, and also, are there documenting templates you use? TIA!
My issue currently is that my new property manager has already right out of the gate entering peoples apartments without notice and we caught her trying to do that with our apartment and denied entry without notice especially since I've never before seen this woman. Then later *at 7 at night* she issued an inspection notice to everyone but us saying they were going to inspect at 10 that next morning and never showed up. Can they just show up any day or time now? I can't keep waiting around all day every day wondering when they'll show up or worry that they'll enter when we're not here. Also since we can't keep a maintenance man there's alot of things wrong but when we do have one I almost dread asking for repairs because in the 5 years we've been here we NEVER get any notice when they're coming to fix something, sometimes they don't even knock they just try to barge in but can't since I keep the door on and they usually have the audacity to get all pissy when they can't just barge in like they want. What can I do to make the appearances without notice stop? I can't move and I'm constantly on edge or paranoid someone is just going to show up especially if I'm not there
Thanks for the tips! I obtained an on-site property management position in 2017 with little given to me of my duties. I have found the most challenging is getting people to pick up their dog poo. Does anyone have some suggestions on what can be done to get dog parents to scoop the poop?
I would post up outdoor cameras via Alarm.com Video Analytics in common areas where the poop is not being picked up. This way you have video evidence of the poor dog owners. Then post pictures of the culprits (Dogs that is) on a wanted board in the clubhouse. This should help to change the culture there.
Hi. I’m going to try to apply for a property management job. I’m in Cali but I’m trying to go to coalinga. I only have volunteer experience years ago from high school and that was just small tasks. Even tho I don’t have a year experience, would a company still hire me? I’ve been learning Yardi on my own so I guess that’s a plus
People using the address tho they do not live at that unit! My sister, Post office person will tell her mail is going into a box that they do not live!
Hey, I am going to apply for an apartment manager job in a few months in Los Angeles and I live in New Mexico. My question is do think I could be at my property in Los Angeles a week out of the month instead being there everyday.
That's a great question to ask at your interview. To be honest, if the position requires you to live on site, I imagine they will require you to stay on site 5 out of 7 days a week, but it never hurts to ask! Everything is negotiable.
Good question! In my experience it depends on the dynamics of a property. A slumlord property might have high turn over and high delinquency. A class A property might have a lot of lease violations.
Advice: NEVER describe your community as a "complex." That went out 30 years ago. Second. If someone pulls up to your leasing office with loud music blaring on their car radio - don't blast them with your community standards but rather, strategically come up with a way to respectfully address it from a community standpoint. It's possible that they are simply hard of hearing (you won't know until you interview them) or, they may have come a friend or family member who likes their music loud. Just saying...
Хобби
Always do a 24/hr follow up with your tenants after they've had a work order completed in their home. Tenants love feeling like they are a priority and that they aren't just forgotten about once their problem is fixed. Always make sure the work orders were done properly and in a timely fashion. Maintenance should always wear boot or shoe covers upon entering a person's home unless you want to continue paying for the residents carpet to be cleaned. Even if no shoe/boot marks are left - most tenants do not like workers coming in with their shoes on or uncovered!
Starting my Property Manager career on Monday and this video really helped for what’s to come!!! Thank you!!
Hope all is well. How's your business doing? How are you liking it? What advice do you have?
Read my book I Am An Excellent Property Manager and it will give you a good idea of what to expect. It’s available at www.lulu.com
@@excellentpropertymanager9074 Thanks so much! I'm changing my career to work my way up to be a property manager. Starting out as a leasing agent first. Any recommendations on being a good leasing agent?
"Don't let things fly" Yes yes yes! all it takes is giving in once for someone to take that as their cue to walk all over you. Great tips!!
Senior Multi Site Manager here, great tips and advice. Your video was well put together. - Joseph
Love the video thanks! I've learned that maintenance comes first and showing empathy when they are frustrated about work maintenance issues helps keep things from escalating/being negative. They feel you understand their distress and are working to help them.
Coming from someone who has been managing apartment buildings for 17 years, cool video!
10 minutes full of learnings! Thanks for sharing this. Before letting tenants rent your property, always conduct a thorough background check. Hopefully no one gets to experience having bad tenants.
Great video for those just getting started in the business. Well done!
This is exactly what I have been locking for. Thank you for making this video.
you forgot to mention taking time off, resident managers don't have time off 365 24/7 they will call you Christmas day to fix their clogged sink.
I’m going to be managing a complex’s that has been without a manager for some months now. I hear the turn over with managers is quite high. I live in a small town and locals are telling me im in over my head. But I just left a company I’ve been with for years to pursue this. I’m also moving moving out of my house to go live on site. I don’t wanna let people discourage me, I want to take this challenge and do great at it. Every tip is greatly appreciated
Hows it going ? Im doing the same I start on September 1st 😬
@@christianr.6920 How is it so far?
@@jamesvalentine2103 so far so good just a lot to learn but taking it day by day but its great living on my own now definitely worth it.
Girl you rock !!! You are so like me....I love your advice.
You never know how long your tenants may be in a property; but, just in case they become long term tenants, I would always take a few photographs of the property with my mobile and download them to my computer just before a new tenant moves in. This is just in case they decide to internal or external modifications to the property and then later claim, "... it was like that when we moved in." Modifications, like knocking down a non load bearing partition to make a larger lounge area may prove costly to restore. Often, when the tenant is required to notify the property manager of any such changes they don't and go ahead anyway. Okay, if you visit the property every 6 months; but, if you do not go there at all, or send some, " newbe" around on your behalf they may not be aware of any changes from the original plan.
Absolutely! I mention it to them as well so they know I did store that documentation in their file. Helps to prevent certain shenanigans later.
I absolutely love all of your videos I’m new to property management and your tips are very resourceful ❤️ thank you
Thank you and noted.
I'm starting my job today and this ten minutes were big help.
Great tips! Thanks for sharing!
Great info, thanks for sharing! Very helpful
I was an apartment manager for 8 years. These tips are very helpful. Thx
How would you handle changing the tenant locks to enter their unit, without a notice to make them aware and letting them know how to pick up their keys
You are awesome. I just found your channel and you have a lot of good information! Thank you.
Thank you! 💫Great video. Yes it is the law in Fair Housing to treat people and a person can be personally sued. Thank you again. 🌺👍👍👍
Great tips and advice. 👍
is it a stressful job ??
this is useful 👌....thanks
Thank you for your advice
Great tips
I currently reside in Terre Haute Indiana. Pamela and Garth Francis approve and or assist with unlawful entries into my apartment when I am not present.
I have the worst slumlords that run and own my building. Management is Abra Management in Los Angeles. I moved in 2 years ago. My ceiling started leaking two months after I moved in. Many tenants have leaks in their ceiling. 2 years later they have not fixed the problem. That is the tip of the iceberg. They do not maintain anything. The building is falling apart around us. There are about 200 cigarette butts in the entryway that are left by my ghetto next-door neighbor. No one cleans it up. Many lease violations and they don't care. Due to the rapid-fire rent increases and greedy landlords and developers, it is difficult to move on from this situation. I am the kind of tenant you want in your building. I treat my home as if it were my own. Any previous landlord would give me a high recommendation. It is pretty miserable here. The lack of respect for tenants is epic.
good info thanks
!
I'm about to embark on this journey on becoming a property manager. Got books to read and a book I'm studying. Can you give me any advice or recommendations. I'll be following you.
Maintenance is key alot of places dont communicate with their staff enough us fix it guys see all and know residents best
My SISTER! 50 years management California! I am sure she know much about this. I will ask her if she will do a youtube.
So glad you’re making his videos I was just offered a pm position
How is it going C G? I start next week... former assistant manger !
The owner of my building offered me this position with a 1/3rd rent and 20/hr for ten hours per week. I was about to take it. Then I sat down and wrote all the responsibilities down and it’s for a luxury high rise building with over 100 units and I’m like,”so I will be a property manager for a high rise building for around $1,000 per month in discounts and pay????” No way. I told her I expect free rent at the minimum….she said she will think about it. I think for 100 units I should get a yearly salary and free rent. She wants a property manager for a high rise with 100 units for for 700 off in rent and 300 in pay. That’s insane. And she has 25 buildings and owns a 16 million dollar house. Get out of here with that offer.
Indeed a place that large need a full time employee in most cases
I am starting a pm job soon.....Elderly, low income housing. Do you have suggestions on where to learn low income housing laws, and also, are there documenting templates you use? TIA!
How do you find properties to manage?
Hi! thoughts on property management software? i'm considering doorloop and PropertyMatrix but am open to other options as well. thank you in advance!
My issue currently is that my new property manager has already right out of the gate entering peoples apartments without notice and we caught her trying to do that with our apartment and denied entry without notice especially since I've never before seen this woman. Then later *at 7 at night* she issued an inspection notice to everyone but us saying they were going to inspect at 10 that next morning and never showed up. Can they just show up any day or time now? I can't keep waiting around all day every day wondering when they'll show up or worry that they'll enter when we're not here. Also since we can't keep a maintenance man there's alot of things wrong but when we do have one I almost dread asking for repairs because in the 5 years we've been here we NEVER get any notice when they're coming to fix something, sometimes they don't even knock they just try to barge in but can't since I keep the door on and they usually have the audacity to get all pissy when they can't just barge in like they want. What can I do to make the appearances without notice stop? I can't move and I'm constantly on edge or paranoid someone is just going to show up especially if I'm not there
For your age! you are a smart one!
Who fix the repairs the landlord or the property management ?
I am interested in becoming an apartment manager. Where do I start? Any advice for a 22 year old?
Can I live in my apartment complex and work for the apartment complex. Is that even legal
Thanks for the tips! I obtained an on-site property management position in 2017 with little given to me of my duties. I have found the most challenging is getting people to pick up their dog poo. Does anyone have some suggestions on what can be done to get dog parents to scoop the poop?
I would post up outdoor cameras via Alarm.com Video Analytics in common areas where the poop is not being picked up. This way you have video evidence of the poor dog owners. Then post pictures of the culprits (Dogs that is) on a wanted board in the clubhouse. This should help to change the culture there.
can I ask.a questios?
For Illinois owners, NEVER TAKE SECURITY DEPOSIT - Moving-in fee is the best way to do it
How do you protect yourself against potential property damage caused from renter?
Where do I go to get certified for property manager?
Thanks for the advice.....what state are you a PM for?
I'm in California. Where are you watching from?
I wana use your menthods
Hi. I’m going to try to apply for a property management job. I’m in Cali but I’m trying to go to coalinga. I only have volunteer experience years ago from high school and that was just small tasks. Even tho I don’t have a year experience, would a company still hire me? I’ve been learning Yardi on my own so I guess that’s a plus
hello there , have you found a PM job yet?
What are the hours like? Do you usually get pto/sick time, 8-5? Mon-Friday?
Every place is different honestly
I will become an onsite manager very soon, can i get into contact with you?
People using the address tho they do not live at that unit! My sister, Post office person will tell her mail is going into a box that they do not live!
Can I email you a question?
Hey,
I am going to apply for an apartment manager job in a few months in Los Angeles and I live in New Mexico. My question is do think I could be at my property in Los Angeles a week out of the month instead being there everyday.
That's a great question to ask at your interview. To be honest, if the position requires you to live on site, I imagine they will require you to stay on site 5 out of 7 days a week, but it never hurts to ask! Everything is negotiable.
Do you skype or facetime? I would like to pick your brain on a few scenarios.
email me your questions @ apartmentmanagertips@gmail.com
What's the #1 problem most property managers have?
Good question! In my experience it depends on the dynamics of a property. A slumlord property might have high turn over and high delinquency. A class A property might have a lot of lease violations.
Getting tenants to pay their rent and invoices on time
When you move position coz sun 😅
Our property manager doesn't care I wish she would listen to your videos. Sadly, our condos will suffer if she doesn't make some changes.
Is it legal for a tenant to use a front door security cam?
Legal? Im not attorney. However, the 1st amendment is arguably on their side to do so
In the lease it may say do not add or modify the dwelling so that’s a way to counteract it.
Are you really an apartment manager?
you cant tell someone about music blaring. there that discriminating
Advice: NEVER describe your community as a "complex." That went out 30 years ago. Second. If someone pulls up to your leasing office with loud music blaring on their car radio - don't blast them with your community standards but rather, strategically come up with a way to respectfully address it from a community standpoint. It's possible that they are simply hard of hearing (you won't know until you interview them) or, they may have come a friend or family member who likes their music loud. Just saying...