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I bought this 3M sander because of your video. Really expensive compared to most. It still works (fingers crossed), but it does sometimes shock me. I also spoke with Jeff from 3M. His first response was to make changes on my end (argh) and it was 6 months out of date. Not until I mentioned what you said on this video did he offer to make some repairs IF I paid for shipping. Just cost me $61.00 ground from AR. Disappointing for such a high-end tool. 😩
Great to see 3M's response. It's never about a product having an issue or not, it's about how the company responds to the issue once it's made aware. And 3M seems to be handling this issue very well. I wouldn't expect anything less from 3M, so it's great to see them adjusting and moving forward.
No, it's about competent product design, flawless engineering, and not skimping on manufacturing quality in China just to make an extra buck. No American company should sell expensive tools that breaks to their customers. They should be building tools that will last for decades. A sander should be able to run for hours every day for at least ten years. Separately, running a sander upside down on the bench is not a good test. The sander works a lot harder when... SANDING.
I appreciate that as soon as you realized there was a legitimate issue you took action. Thank you. Integrity and communication are essential and you excel at both. Well done Sir. Please keep up the good work.
Investigative journalism has died in many markets here in 🇨🇦 due to corporate takeovers and budget cuts in newsrooms of all kinds. The work and research you've put into this is extensive - well done, Sir. I hope you fully publish this video once the holiday weekend is in the rearview mirror! Keep up the great work!
Brother, your country and mine have MAJOR issues with "journalism" and politicians. But I have to admit, it's entertaining watching Poilievre destroying journalists. LOL. No one will accuse of of *not* having his mental faculties.
First, trust nothing you read in internet reviews, and especially on reddit! I think it depends on when you bought your sander. The earlier ones, and I don't know the dates, have some issues. I had one of these and it stopped working after not much use. 3M paid for me to ship it to them, fixed it, and had it back to me in 5 days. There was an update to the electronics, and again I don't know when. They installed a new electronics board and it has worked fine ever since. It is the best sander I have ever used. 3M support was excellent. Also, I contacted 3M thru the company I bought the sander from. This company facilitated the interaction. Finally, do you know there is a reset procedure for the sander? It's not in the manual but you can get it from 3M. I've never had to use it, but it's there. Love this sander!!
I have a 6 inch 3m orbital sander. I am so glad you put this information on what to do when a customer has trouble with one of these sanders. I did not have any trouble until after I saw this video. I tried to use this sander a couple of days and it would work for a few minutes and stop. I now this this information. I hope they are willing to fix it for me. I have never spent the amount of money on a hand held sander and I love the way it performs. It does a great job and saves me time as it really cuts the wood. Thanks ever so much----Lyle Denton TX I hope you see this posting.
Great video and thanks for reaching out to us users. I also had static shock issues with my pervious shop vac set-up, including Cen-Tec "anti-static" hose. But living in CO at 7600ft the dry air is a challenge. After contacting 3M and asking about anti-static protections in their Extract Dust Extractor, there are actually not any dedicated means of protection (were not at the time of my calling over a year ago), I went the Festool CT Midi I HEPA Dust Extractor that was stated to have internal grounding protections and with the cloth covered hose. I've had ZERO issues with this set up. You can also find 3D files online for a 3M to Festool port adapter, so it works seamlessly.
First, kudos on your testing and discovery of possible issues, including lending it out for a third party to check it out. Second, great job with both the tone and content of your questions to 3M. So many people go straight into an aggressive tone when contacting a manufacturer or vendor, poisoning the interaction. Finally, the response from 3M is notably refreshing and transparent. Kudos to all invloved.
Thank You Matt, for standing up for us little guys and doing some investigative research. As a wanna-be woodworker, I purchased the sander per your review/recommendation, as I believe you conduct open & honest opinions about the products you use. Please, please don't ever lose that integrity. It's what helps you stand out from others with large, YT followers. Thanks again.
Matt, First off thank you for doing this video as I was one that responded to you in emails. As far as static for me I never experienced it as I wear Milwaukee Level 1 cut resistance gloves during my woodworking to avoid splinters and overall protection. The gloves are coated and provide better grip to these applications of small tools. The gloves probably prevented me from feeling the extreme heat felt in handling the sander and also probably prevented me from being shocked. I ordered my sander from Amazon. I would think that they rotate through a volume of this products stock but it may have come from a smaller vendor that may have sent it on behalf of Amazon. Now in defense of your reputation and recommendations I bought this sander based on your reviews. I totally agree that it is a very good sander and even with me using a dedicated shop vacuum and rockler hose the dust collection is amazing and it does perform very good as a sanding standpoint. I experience very little dust compared to my other sander. Pair it with 3m cubitron 2 sandpaper and it’s amazing. Yes I do experience the shut down. Your reviews are very much appreciated. I totally support the honest reviews and still would have bought this sander. As far as 3m goes I have a message for you. Like any company should be don’t oust Matt for bringing this video to light. Honor your product, fix the issue, and your business will grow as you take care of your customers regardless of industry or small businesses. Appreciate Matt for being honest on your product and utilize his insight and information as he conducts this based on the level of possible customer base you have. Future businesses that have products that need a better idea and honest review should consider consulting with Matt as he dives deeper into the level of use of the products and a level that reaches professionally, and small business or home based. There are more small businesses that are reached at Matt’s level. Now Matt I got a question. Is there a model or serial number that would be considered “1st generation “ of these sanders.? I’m afraid I’m going to have to send mine off for repair or replacement as it stops too much for me to continue using slowing my work. Thank you for all you do Matt and I will always value your input on tools I plan to purchase!!!
What a good video! It is a win-win to see a no-nonsense guy like you interact with a big company and to see that company deal openly and honestly with you concerning these issues about their product. We can conclude that 3M is a responsible company. Every product I have of theirs, including this sander, is of good quality. I recently bought a pair of inexpensive 3M safety glasses. They fit my head perfectly, have good clearance for dust masks, and have no odd pressure points around the ears. Their abrasives are beyond compare. Glad to see the issues in this video worked out on a positive note.
I appreciate that you completed the investigation before publishing. Shows integrity like journalists should have. Also, good on 3m for redesigning. Fortunately it doesn’t appear there are any injuries or damage. That also is probably why there isn’t a full on recall. As for the “commercial use only” I’ll bet that if they include that disclaimer (though, clearly not enforced) they fall into a different category of safety certification requirements. “Consumer tools” needing one set and “commercial tools” having another.
Not everyone has the physical ability to operate a palm sander with a dust extraction hose attached. We run ours over a down draft table and they had the same problem within months of use. I bought two of them to replace surfprep sanders. They out performed every sander in the shop when they worked. Great to know that 3m is standing behind this issue. Thanks so much for the video and excellent information you provided sir.
I picked up the 6 in about 6 months ago. This is great that you were able to gather this info for the community in the event I have issues with my Sander. I have had no issues so far but I am running it with dust extraction.
I was one of the respondents to your request about the sander. I've not had a failure but it was interesting to hear about the shocking. I'd forgotten to mention that to you in my reply. I've tolerated it thinking it was just static build up. I now have rubber anti-fatigue matts around the work bench so I'll have to see if the static shocks are still there when I get to the sanding phase of the current project.
Glad you made the video! I have the same exact sander and I’ve had it 2 years, zero problems with it overheating and shutting off, but it does shock me. Strangely it only shocks me when I sand epoxy. Idk why. But I’m looking forward to the new design! Hopefully 3M will allow us to exchange our older models for the newer better version free of charge.
I purchased one as soon as they came out. I couldn’t be happier. I also have Bosch sanders GET75 and GEX33 and rate them almost as well. I haven’t run a sander without dust collection in at least a decade. I use either an older Porter Cable tool activated vacuum. Or a Fien dust extractor / vacuum also tool activated. Never been shocked, I have an epoxy floor. I never spend more $ than I have to for my tools and I make my living as a cabinet maker.
It's great to see you following up on products you've talked about before. I bought this sander a couple of years ago (I think I actually found out about it from Stumpy Nubs). I don't use it regularly, but when I do, I use it for hours at a time. I haven't had any problems with it but I always use dust collection while sanding, no matter what sander I'm using. Personally I always recommend everyone to use dust collection with sanders; I don't see any reason not to.
It's good to hear there are still companies that still don't just get the money and run. That stands behind their products. And address issues. Love the information, and I wouldn't be discouraged about buying a product that a company stands up for quality issues. And not just ignore!
Appreciate the video. As someone who bought the sander, the shock problem has been very frustrating. I understand first gen products has issues and have no problem supporting a brand that does the right thing which it sounds like 3m is doing. Kudos to 3m and hopefully they will choose to work with you in the future.
Hey, thanks for this. My sander recently failed and I replaced it. Used very good dust extraction and not overusing with very little downward pressure. Definately defective! I already contacted Tay tools where I purchased it. Hopefully I can get it fixed or preferably replaced with a newer model. Thanks again!
Really respect you making this video, I bought the 3M a few months ago after seeing the dozens of 5 star youtube videos on it. Then noticed the terrible reviews on amazon and 3M's site but couldn't find any social media but reddit talking about the issues. Returned and bought the Festool ets ec 150, just for peace of mind. But really wish this video was out a few months ago to reassure me in the right direction.
I have this sander.. I use a dust extractor, and I had an issue with this sander where the sander quit working for me. I talked with Taylor Tool works and sent the sander to them, and they worked on the sander and sent it back to me. So far I have not had any issues.. I use the sander about 3 times a week sanding cutting boards.. Roughly 50 boards a week..
As someone who has been considering this sander (amd, in part, based on your earlier review), I truly appreciate your honesty and the fact that you work to try to get to the bottom of this. My thought was the same as yours... I think I'll hold off for a while and let it play out. My DeWalt sanders are still up to the task! lol Thanks again, Matt!
Thanks for the video. I got one right after 3M released it, I could be described as an active hobbyist and have put hundreds of hours on the clock with this sander. I’ve never had an overheating problem, but mine has shocked me from day one. I always thought it was something to do with my dust extraction. Now I’m thinking I may want to try and get it swapped for a newer variant.
Based on your reviews of both the sander and extractor, I purchased both of them and so far no issues with either one. However, I appreciate the update in case anything does come up
I have the 6" version of that sander... after watching your review of it. I've been nothing but pleased with it. That said, I don't use mine as much as many other folks use there, but when I do use it, it's great! Some times I attach my ShopVac to mine when I'm indoors and sometimes I don't (when I'm outdoors), but I've not had it fail yet. I've not noticed it getting too hot, but I'll pay attention from here on out. When I was watching you talk about the issue, I thought a small fan, like is used to keep CPU's cool in computers might be a good solution. Sounds like 3M thought so as well. Making it where you can have access to the cooling fan to clean it, would be a BIG PLUS! Thanks for bringing this issue to our attention! I do enjoy your content a LOT!
My makita palm sander and my 2 Porter Cable, Made in the USA, 35 years old, still are in great shape. Brushes, bearings, pads still perfect. These were used professionally for 15 years. I maintain and repair everything, trucks, car, boats, tools, equipment etc etc.
I love my sander!! Mine over heated once and then I learned about how important using the dust extractor is. Ever since then, I haven't had any issues.
I’ve returned my 6” twice for repairs, after the second repair I’ve had no problems. Tech support was great and the sander was still under warranty. I have a 5” and have no problems. Both are close to two years old. They are both heavily used with a dust extractor. Festool.
I actually got mine right after you did your initial review. I've used it extensively. I build a lot of furniture. So far I have not had a single issue. I do use dust extraction. I did notice the shock if I held my fingers in the middle of the sand near those small holes that look like vents on the side of the sander. But if I held it how your supposed to no issues. Anyways I'd buy it again. Great sander
I have one and it works great, I use it and my Festool sanders about 50% of the time. I do use a dust extractor "Festool" all the time but having a Powermatic drum sander the hand sanders get light use and I don't stand on them. Weight of the sander is more than enough to get the job done.
Great video Matt! I have the 3M sander and no issues (but I use an extractor). Good information about the issue and thank you for reaching out to 3M and sharing the followup info!! Would love to see a followup review/testing of the new sander with the changes!
Thanks again Matt. I've had my 3M Sander for almost 2 years with no isues and use it almost daily for my Etsy shop business. BUT, I "always" have it connected to my Dewalt shop vac.
I had considered purchasing this one after your original video and before I bought my Mirka Deros, but a cabinetmaker friend of mine had told me he had bad experiences with it. No regrets with my Mirka whatsoever
I just got two of the sanders in the last couple weeks. I hope I got the newer ones but I doubt it. Thanks Matt for the work in bringing this to the forefront
Great review. I haven't had any issues with my 3M Xtract. I do use a Festool extractor. Sounds Like 3M is doing a good job standing by their work. Hopefully.. You sound like an engineer doing the review.
Similar thing happened to my sander - after some use it would slow down and shut down. Turns out there is a sealed ball bearing (quite easily accessible - right above the pad) which was clogged with dust. Quick clean and its good as new and stopped building up the heat so quickly. I guess the heat warped the ball bearing seal - I will swap it for a new one eventually.
Bought this sander at the end of 2022. Used it for a couple weeks, paused for winter and then came back to a dead sander. I opened it up to see if I could fix the issue. I couldn't, but I did find the issue for my unit. There is a heatsink on the underside of the main PCB that is held in place by two screws. One mounts into the center of a plastic plate and one mounts at the edge. The one at the edge stripped through the plastic that it mounts to, allowing the heatsink to separate from the PCB on that side. My guess is that the temp sensor is located on the side that still had heat sink contact, so the machine thought it was cool enough to operate, so it never shut itself off before frying itself. Unfortunately the entire PCB is sealed in some protective coating, so I couldn't peep any components to see what burned. I did send an email to @3M, but got a generic support response and decided to just ignore the problem. Glad they're taking responsibility for this now. Maybe I can get it replaced
Purchased the 5mm orbit 5" version and used in my shop approximately 2 times a week always with dust extractor hooked up. Lasted only 13 months. I did return to 3m through there special set up to repair. Sander came back supposedly fixed, lasted 3 minutes and quit. 3m took the sander back again and was to be totally rebuilt. I received the sander back and have been using the last few months with no issues. This rebuilt version will no longer cut on my Festool dust extractor on the auto setting. I have to manually turn on the extractor. 3m did pay shipping and was quick to turn it around. This was an expensive sander but I needed a 5mm orbit in a 5" sander, festool does not make a 5mm in a 5" only a 6". It does sand quick, and mostly swirl free especially for a 5 mm orbit.
this a great video Matt. when researching to invest in a sander, I looked into this one. I was pumped to get it but I'll admit the reviews I read were less than stellar. That's basically what pushed me away from getting it because the information wasn't there as to what's going on. I ended up getting the festool Random Orbital Sander ETS EC 125/3 EQ-Plus. It's been an amazing sander for me. But now that this video is out I may one day purchase this sander and have the info needed to be confident in the purchase and product to bring to my channel the ce tool den.
As much as I wanted it to work, as you stated I couldn't hold on to it for 30 seconds without it shocking the fire out of me. Hooked up to a Festool CT48AC dust extractor with anti shock hose. Blame it on epoxy floor? Maybe. I'm not a scientist. Bought a Festool 150 sander..zero issues, performs extremely well. Would like to see your review of the 150. I have the 125 and use both depending upon the application. Love the GREEN Koolaid!😊
I saw some of the same complaints on the 3m sander so I went with the MAXXT sander from Amazon with a 3 year warranty that was almost half the price of the 3m.
Thanks for this video. I was considering the 3M sander when I eventually upgrade, but now think I will steer away from it. They seem to be in the business of gatekeeping with their "For industrial/occupational use only. Not for consumer sale or use" statement.
I have one and I have experienced both the static shock and also the random shutoffs. I think I can attribute it to 2 specific things. I 100% of the time used it connected to a festool dust extractor. The static issue was the hose. I had the 3m quick connect hose for connecting to different tools. That hose is not anti static, so it would shock the crap out of you. I swapped out to the festool anti static hose. The second issue with the random shutoffs is a bit of an odd one. I did inlays with Totalboat Razzo which is a plaster/drywall type material. So sanding a stone material rather than wood is also what caused an immense amount of static and I think it basically shorted itself out into turning itself of and you would have to restart. I sent that unit to 3M to get repaired and when I got it back, the exact same issues occured immediately upon sanding the razzo. I have not tried again since switching over to the anti static hose.
Matt I called 3M and they Asked me to return the Extract Sander and they will repair if free of charge!!!! AMEN!! If anyone asks about this 3M has a phone number to call and they will fix the sander no cost 1 time if it's out of warranty. Thought you should know!
One sander I rarely see anyone discuss or review is the Bosch 1250devs. I’ve had one for years and I think it stacks up well with any of the higher end ROS sanders like Festool, 3M, etc. Especially when you factor in the price. I don’t know if you’ve used one, but since you do a lot of review and comparison videos, I’d recommend taking a look at the Bosch 1250.
Matthew, Great video, as always. The way you keep chunkin' the 3M down on the bench, I get the feeling that you are over it. I guess, when the Festool caught your roving eye, along with troubles at home with the 3M, that relationship was on the rocks and a breakup was bound to happen.
I have used quite a bit of different sanders and I stick to Bosch. I have 5” one and it’s 10 years old hasn’t missed a beat. For the price it’s hard to justify paying that much for me.
I purchased this sander off of your review. I also had my sander 100% die with mild light use. They did refund my money, most of it…. I went back to Festool and have been happy with my choice.
I had the exact same issue about 2 months ago, roughly 13 months after the purchase. The sander would not turn on and the LEDs would flash a few times. I use sander infrequently, just during weekends. I was very upset as I decided to buy 3M instead of a Festool. So after a lot of looking around, I was able to find the support number your shared. I called it and left a message without much hope of a response. But to my surprise I got a call back from Jeff the same day and though my sander was out of warranty, he said they will repair the sander. I was provided a shipping label and I had the sander back within 3 days. Jeff told me that it was a faulty motherboard. I don’t have a dust extractor but I do use a shop vac connected to a dust deputy. I have a feeling that because of dust deputy, there is loss of airflow.
I bought this sander 18 months ago, partially based on 731's review. Mine will overheat after 15 minutes continuous sanding and refuse to start again, I've found that I can 'jump start it' by turning down the speed all the way, spinning the pad by hand and then turning it on while its still spinning. It will speed up properly after it gets running. Yes, I use dust collection and no I dont press down on it. When it works, it works great.
Thank you for making this video, but the answer is not inadequate dust extraction. I bought the sander and it died about 2 months later. Always used with a 3M dust extractor. Taylor Toolworks helped me get it replaced by 3M. Supposedly a board issue. I was sent a “next generation” sander. Lasted about 6 months of light use before it failed again. Once again Taylor assisted with getting a replacement. I should also add that the first sander generated a ridiculous amount of static electricity (I do think its static) and provided frequent small shocks. It would be an understatement to say I’m not a fan and would never recommend it. I also suspect your friend from 3M is being disingenuous about the number of failures. Unfortunate because it actually worked well-when it works.
Great report! This is however a huge screwup for 3M. This is a very expensive sander and non of these issues should happen. They must issue a recall and fix or replace every sander sold. This is a brand-destroying mess and if they don’t act quickly they will cede this sector to Festool and other pro brands.
While I've not experienced a failure I have noticed a heat issue with my orbital sanders specifically when not using a dust extractor or wet/dry vac. My Dewalt 26451 [corded] recently started slowing down with the dust sock on. Removing the sock and connecting my dust extractor it returns to normal speed. I too have a 3M Xtract and have experienced the flashing leds and too hot to hold, never a complete shut down when dust extraction wasn't running. However, I also work in a home garage with no AC during 100 degree day.
My guess regarding it being an “industrial only” application points to why these failures happen. In an industrial setting you’re guaranteed to see proper dust extraction. The hobbyist… hit or miss. And this thing needs that dust extraction or it’ll fry itself. Not sure why anyone would run a sander without at least a shop vac hooked up to it. Especially given the price of these things. If you can afford one, there is zero excuse to not have something to hook it up to. Kinda like buying a Domino when your only other shop tools are a hammer and a butter knife. 🤷♂️
@@Mr.Meme01 I honestly can’t fathom why anyone would ever buy a palm sander for that price lol. I’ve got the same Dewalt one he shows, and it’s awesome. Why on earth would I ever want to pay nearly 8x as much money for something that isn’t even 2x as good? It’s a better sander for sure… but gimme a break lol.
@HeliRy I had the dewalt sander for several years and upgraded it to the 3M and the difference is significant. Sanding for hours is no longer a problem or painful on the hands. I also just use a shop vac as the dust extraction and that works fine. Never had any of these problems with the 3M thankfully.
When you first talked about the 3m sander, i looked up the reviews and there were quite a few of bad reviews, so i didnt buy one. People back then were complaining about their sanders failing! The reviews were not good.
I always use the Fein I turbo extractor 151CFM one. Never had an issue with it. I guess I'll never use it w/o a dust extractor to be on the safe side (both my lungs and the tool not dying! 😱) But glad to know 3M is replacing them (for now anyway)
I bought the 6", 3/16" when they first released just over 2 years ago. During that time, I used it maybe a total of 6 hours runtime (have other Festool sanders) and always with my Festool Midi. It just died on me today. No beeping, no LEDs, and no spinning when I went to use it today. It worked a couple weeks ago and just failed while sitting in its storage spot not even plugged in.
I suspect the biggest issue with that sander is shop vac that have limited suction. I had simular problem in cnc feild the fine dust clogs the filter fast. You do not clean out filter and it puts negative preasure on sander causing over heat and shutdown failure. For our first shop vac cnc we literally had to remove filter and blow dust to a 5 micron box outside. Now we use a proper dust collector. But every 8 hours we tap filters snd remove all dust.
Matt...great video. Thank you for looking after this issue. When this sander came out, it was all the rage. I purchased it after seeing your video among others. I fired it up in my shop connected to my Festool dust extractor and used it for less than 5 minutes. It shocked me a number of times and I blew it off with an air hose and sent it right back for a full refund. My Festool sanders don't shock me. I left a comment on your original video saying the same thing. Honestly, I never looked back. I've now got 3 more Festool sanders and they work fantastically with no shocks. I'm glad 3M is iterating and tring to do the right thing, but they can experiment with other folks. For me, I'll stick with Festool sanders. For once I can say Festool is just a bit more expensive. 🙂
I’ve had my 3m sander for about 6 months. No issues with it while sanding wood. I just used it to sand drywall in a 12x25’ room, all walls and ceiling. This would probably be considered tool abuse, but it did the job and with a shop vac attached, the dust was considerably reduced. Never experienced the shutting down of the sander, but if I didn’t keep-in contact with the drywall with another part of my body it would shock the hell out of me. Not just an occasional shock, but repetitive shocks like every 2 seconds until you touched the drywall or quit sanding. I’m finished with that job now, but I’m sure I’ll need to give the sander a good blowing out before I use it again.
Companies sell cars that cost way more with way worse issues sometimes, and in many cases they simply refuse to cover in warranty. We shouldn't be surprised that a version 1 product might have issues. What's important is that 3M hold themselves responsible and replace any faulty units.
I started coughing every time you took off the dust extraction hose! 😜😜 But I won't buy one of these when my current orbital dies. Mostly because they know of the issues and are not replacing the initial designed tool with the new design.
They probably say it's for professional use because they designed it with the assumption it's hooked up to a high powered dust extractor like the one they make. Most amateurs don't have a $500 vacuum. It still doesn't excuse the flaws, but at least they seem to be supporting customers when they have issues.
Thank you for addressing this. Respect earned. However no respect for 3M...exactly why i thought theyve had this sander marked so cheap was pawning off the first batch onto buyers and hoping no issues arise. They are only comfortable talking about the redesign now because theyve sold through the bad stock.
Great video, thanks for the information. I have had my sander since it first came out. I have not had any issues but it's good to know about this in case something comes up later.
The only time I've experienced any issues with the sander was with HUGE sanding projects. Like whole kitchen of butcher block countertops and even then it took a good while to get to that point.
I don't understand. If you're spending this kind of money on a sander, why not just get the Festool? It's an excellent sander and holds value extremely well when you sell it in the future.
I've had mine for just over 6 months I've always used it with the dust extractor. I've sanded cars, my brother has done wood table tops and epoxy tables with no issues, it's a work horse. I do let the sander do the work and am NOT pushing down on the sander while using it. I think you just need to know how to use it and have it set up right with the correct sanding pads to allow air flow.
All, I know who manufactures this tool for 3M and what you have here is the 1st generation of this sander. Since 3M began selling this under their name there has been a new model introduced that addresses the overheating issue. The new design has a much improved airflow and it runs about 20 degrees C cooler. They've also improved the dust extraction on the new model and it now pulls air from about 50% of the diameter of the dust hood while increasing the size of the air chamber from which it pulls air. Not only does that improve dust extraction but it improves the flow of warm air out of the tool. None of this helps folks that have Gen-1, but I'm sure 3M will have the new model available as a replacement. If not, look for other manufacturers to introduce a model with improved airflow. 😉
I was using mine yesterday for sanding drawer box sides, and also realized that is was getting hot, with dust extraction. I let it cool for an hour, while I made dinner, and it was still warm after an hour and a half. I have the 6" version, and use a festool ct15 dust extractor. Granted, I was sanding for over 6 hours yesterday, but I've never had a sander get that warm while using an extractor. Its never shut off on me though.
Matt, I'm surprised that you're sander didn't burst into flames with the amount of temperature you were seeing with the heat meter. I reckon if you was to take it apart these probably a few parts that had started to melt 🤔😳. As always buddy 💯% 👍 🇬🇧.
Mine lasted 1 year, then lights out. I called 3m and they would do nothing about it, said it was beyond warranty. So.....I bought a Festool. I used a dust extraction with it.
Well...I own this sander. So far so good. I do use it with dust collection. Have prob 15 hrs on it. I'm guessing. Use it prob an hour at a time. Again guessing. It is still under warranty so I'm not to worried. I also have a backup orbital sander if there is down time. I have learned with this sander you get better results if you don't push down hard. Let it glide across the top of the wood. I think pressing it down stresses the motor and will heat it up more than necessary. Adding info for the class action lawsuit or recall from 3M that will more than likely happen soon.
Good video. I never bought into this sander because at the price point being near Festool or Mirka, I'd rather stick with something made in Germany or Finland versus something unknown and made in Taiwan. I'm not saying that because it's made in Taiwan, it's a POS. I'm just saying that if you are paying upper tier pricing, you should get the full experience, and part of that experience is customer support if it is needed. Hopefully, all those people with issues are able to get customer support through the email and # you shared. The lack of customer support would be extremely frustrating for a purchase like this where downtime is often costing you $.
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Hey can you do a update on the new Milwaukee sanders please the new m12 and m18 and the m12 3in orbital sander please
I bought this 3M sander because of your video. Really expensive compared to most. It still works (fingers crossed), but it does sometimes shock me.
I also spoke with Jeff from 3M. His first response was to make changes on my end (argh) and it was 6 months out of date. Not until I mentioned what you said on this video did he offer to make some repairs IF I paid for shipping. Just cost me $61.00 ground from AR.
Disappointing for such a high-end tool. 😩
Great to see 3M's response. It's never about a product having an issue or not, it's about how the company responds to the issue once it's made aware. And 3M seems to be handling this issue very well. I wouldn't expect anything less from 3M, so it's great to see them adjusting and moving forward.
Great to know I went with festool lol.
No, it's about competent product design, flawless engineering, and not skimping on manufacturing quality in China just to make an extra buck.
No American company should sell expensive tools that breaks to their customers. They should be building tools that will last for decades. A sander should be able to run for hours every day for at least ten years.
Separately, running a sander upside down on the bench is not a good test. The sander works a lot harder when... SANDING.
I appreciate that as soon as you realized there was a legitimate issue you took action. Thank you. Integrity and communication are essential and you excel at both. Well done Sir. Please keep up the good work.
THIS! Indeed...this!
I just recently started watching his content and this video makes me trust him so much more
Investigative journalism has died in many markets here in 🇨🇦 due to corporate takeovers and budget cuts in newsrooms of all kinds. The work and research you've put into this is extensive - well done, Sir. I hope you fully publish this video once the holiday weekend is in the rearview mirror! Keep up the great work!
Brother, your country and mine have MAJOR issues with "journalism" and politicians. But I have to admit, it's entertaining watching Poilievre destroying journalists. LOL. No one will accuse of of *not* having his mental faculties.
@@hansangb BUWAHAHAHAHAHAHA. Okay.
First, trust nothing you read in internet reviews, and especially on reddit!
I think it depends on when you bought your sander. The earlier ones, and I don't know the dates, have some issues. I had one of these and it stopped working after not much use. 3M paid for me to ship it to them, fixed it, and had it back to me in 5 days. There was an update to the electronics, and again I don't know when. They installed a new electronics board and it has worked fine ever since. It is the best sander I have ever used. 3M support was excellent. Also, I contacted 3M thru the company I bought the sander from. This company facilitated the interaction. Finally, do you know there is a reset procedure for the sander? It's not in the manual but you can get it from 3M. I've never had to use it, but it's there. Love this sander!!
This is why I like your chanel, you keep it real for everyone not just your pocket book. Like a lot of other chanels do. Thx Matt
I have a 6 inch 3m orbital sander. I am so glad you put this information on what to do when a customer has trouble with one of these sanders. I did not have any trouble until after I saw this video. I tried to use this sander a couple of days and it would work for a few minutes and stop. I now this this information. I hope they are willing to fix it for me. I have never spent the amount of money on a hand held sander and I love the way it performs. It does a great job and saves me time as it really cuts the wood. Thanks ever so much----Lyle Denton TX I hope you see this posting.
Great video and thanks for reaching out to us users. I also had static shock issues with my pervious shop vac set-up, including Cen-Tec "anti-static" hose. But living in CO at 7600ft the dry air is a challenge. After contacting 3M and asking about anti-static protections in their Extract Dust Extractor, there are actually not any dedicated means of protection (were not at the time of my calling over a year ago), I went the Festool CT Midi I HEPA Dust Extractor that was stated to have internal grounding protections and with the cloth covered hose. I've had ZERO issues with this set up. You can also find 3D files online for a 3M to Festool port adapter, so it works seamlessly.
Good job, Matt. You looked out for your audience and put them first. You have a lot integrity.
100% agree
First, kudos on your testing and discovery of possible issues, including lending it out for a third party to check it out. Second, great job with both the tone and content of your questions to 3M. So many people go straight into an aggressive tone when contacting a manufacturer or vendor, poisoning the interaction. Finally, the response from 3M is notably refreshing and transparent. Kudos to all invloved.
Thank You Matt, for standing up for us little guys and doing some investigative research. As a wanna-be woodworker, I purchased the sander per your review/recommendation, as I believe you conduct open & honest opinions about the products you use. Please, please don't ever lose that integrity. It's what helps you stand out from others with large, YT followers. Thanks again.
thank you
Matt,
First off thank you for doing this video as I was one that responded to you in emails. As far as static for me I never experienced it as I wear Milwaukee Level 1 cut resistance gloves during my woodworking to avoid splinters and overall protection. The gloves are coated and provide better grip to these applications of small tools. The gloves probably prevented me from feeling the extreme heat felt in handling the sander and also probably prevented me from being shocked. I ordered my sander from Amazon. I would think that they rotate through a volume of this products stock but it may have come from a smaller vendor that may have sent it on behalf of Amazon. Now in defense of your reputation and recommendations I bought this sander based on your reviews. I totally agree that it is a very good sander and even with me using a dedicated shop vacuum and rockler hose the dust collection is amazing and it does perform very good as a sanding standpoint. I experience very little dust compared to my other sander. Pair it with 3m cubitron 2 sandpaper and it’s amazing. Yes I do experience the shut down.
Your reviews are very much appreciated. I totally support the honest reviews and still would have bought this sander. As far as 3m goes I have a message for you. Like any company should be don’t oust Matt for bringing this video to light. Honor your product, fix the issue, and your business will grow as you take care of your customers regardless of industry or small businesses. Appreciate Matt for being honest on your product and utilize his insight and information as he conducts this based on the level of possible customer base you have.
Future businesses that have products that need a better idea and honest review should consider consulting with Matt as he dives deeper into the level of use of the products and a level that reaches professionally, and small business or home based. There are more small businesses that are reached at Matt’s level.
Now Matt I got a question. Is there a model or serial number that would be considered “1st generation “ of these sanders.? I’m afraid I’m going to have to send mine off for repair or replacement as it stops too much for me to continue using slowing my work.
Thank you for all you do Matt and I will always value your input on tools I plan to purchase!!!
What a good video! It is a win-win to see a no-nonsense guy like you interact with a big company and to see that company deal openly and honestly with you concerning these issues about their product. We can conclude that 3M is a responsible company. Every product I have of theirs, including this sander, is of good quality. I recently bought a pair of inexpensive 3M safety glasses. They fit my head perfectly, have good clearance for dust masks, and have no odd pressure points around the ears. Their abrasives are beyond compare. Glad to see the issues in this video worked out on a positive note.
I appreciate that you completed the investigation before publishing. Shows integrity like journalists should have.
Also, good on 3m for redesigning. Fortunately it doesn’t appear there are any injuries or damage. That also is probably why there isn’t a full on recall.
As for the “commercial use only” I’ll bet that if they include that disclaimer (though, clearly not enforced) they fall into a different category of safety certification requirements. “Consumer tools” needing one set and “commercial tools” having another.
Not everyone has the physical ability to operate a palm sander with a dust extraction hose attached. We run ours over a down draft table and they had the same problem within months of use. I bought two of them to replace surfprep sanders. They out performed every sander in the shop when they worked.
Great to know that 3m is standing behind this issue.
Thanks so much for the video and excellent information you provided sir.
You did a Fantastic job researching the problem areas and putting it all out there for your audience. Thank you for having our by.😁
I picked up the 6 in about 6 months ago. This is great that you were able to gather this info for the community in the event I have issues with my Sander.
I have had no issues so far but I am running it with dust extraction.
I was one of the respondents to your request about the sander. I've not had a failure but it was interesting to hear about the shocking. I'd forgotten to mention that to you in my reply. I've tolerated it thinking it was just static build up. I now have rubber anti-fatigue matts around the work bench so I'll have to see if the static shocks are still there when I get to the sanding phase of the current project.
Glad you made the video! I have the same exact sander and I’ve had it 2 years, zero problems with it overheating and shutting off, but it does shock me. Strangely it only shocks me when I sand epoxy. Idk why. But I’m looking forward to the new design! Hopefully 3M will allow us to exchange our older models for the newer better version free of charge.
My Bosch sander I bought after watching your video shocks me as well. It doesn't happen all the time, but it does happen. No dust extraction.
As usual, your integrity shines through. State the facts, and truth is revealed.
Nicely done and well researched sir.
I got mine a few years ago and have no regrets!
I purchased one as soon as they came out. I couldn’t be happier. I also have Bosch sanders GET75 and GEX33 and rate them almost as well. I haven’t run a sander without dust collection in at least a decade. I use either an older Porter Cable tool activated vacuum. Or a Fien dust extractor / vacuum also tool activated. Never been shocked, I have an epoxy floor. I never spend more $ than I have to for my tools and I make my living as a cabinet maker.
It's great to see you following up on products you've talked about before. I bought this sander a couple of years ago (I think I actually found out about it from Stumpy Nubs). I don't use it regularly, but when I do, I use it for hours at a time. I haven't had any problems with it but I always use dust collection while sanding, no matter what sander I'm using. Personally I always recommend everyone to use dust collection with sanders; I don't see any reason not to.
It's good to hear there are still companies that still don't just get the money and run. That stands behind their products. And address issues. Love the information, and I wouldn't be discouraged about buying a product that a company stands up for quality issues. And not just ignore!
Appreciate the video. As someone who bought the sander, the shock problem has been very frustrating. I understand first gen products has issues and have no problem supporting a brand that does the right thing which it sounds like 3m is doing. Kudos to 3m and hopefully they will choose to work with you in the future.
Hey, thanks for this. My sander recently failed and I replaced it. Used very good dust extraction and not overusing with very little downward pressure. Definately defective! I already contacted Tay tools where I purchased it. Hopefully I can get it fixed or preferably replaced with a newer model.
Thanks again!
Really respect you making this video, I bought the 3M a few months ago after seeing the dozens of 5 star youtube videos on it. Then noticed the terrible reviews on amazon and 3M's site but couldn't find any social media but reddit talking about the issues. Returned and bought the Festool ets ec 150, just for peace of mind. But really wish this video was out a few months ago to reassure me in the right direction.
Excellent video! Very well organized and thought out. As others have stated, 3M’s response makes all the difference.
I have this sander.. I use a dust extractor, and I had an issue with this sander where the sander quit working for me. I talked with Taylor Tool works and sent the sander to them, and they worked on the sander and sent it back to me.
So far I have not had any issues.. I use the sander about 3 times a week sanding cutting boards.. Roughly 50 boards a week..
I looked at various sanders, reviews costs and other research.. I ended up with the Maxxt 150mm .. it’s been a total joy to use.
As someone who has been considering this sander (amd, in part, based on your earlier review), I truly appreciate your honesty and the fact that you work to try to get to the bottom of this. My thought was the same as yours... I think I'll hold off for a while and let it play out. My DeWalt sanders are still up to the task! lol
Thanks again, Matt!
Thanks for the video. I got one right after 3M released it, I could be described as an active hobbyist and have put hundreds of hours on the clock with this sander. I’ve never had an overheating problem, but mine has shocked me from day one. I always thought it was something to do with my dust extraction. Now I’m thinking I may want to try and get it swapped for a newer variant.
Based on your reviews of both the sander and extractor, I purchased both of them and so far no issues with either one. However, I appreciate the update in case anything does come up
I have the 6" version of that sander... after watching your review of it. I've been nothing but pleased with it. That said, I don't use mine as much as many other folks use there, but when I do use it, it's great! Some times I attach my ShopVac to mine when I'm indoors and sometimes I don't (when I'm outdoors), but I've not had it fail yet. I've not noticed it getting too hot, but I'll pay attention from here on out.
When I was watching you talk about the issue, I thought a small fan, like is used to keep CPU's cool in computers might be a good solution. Sounds like 3M thought so as well. Making it where you can have access to the cooling fan to clean it, would be a BIG PLUS!
Thanks for bringing this issue to our attention! I do enjoy your content a LOT!
My makita palm sander and my 2 Porter Cable, Made in the USA, 35 years old, still are in great shape. Brushes, bearings, pads still perfect. These were used professionally for 15 years. I maintain and repair everything, trucks, car, boats, tools, equipment etc etc.
I will continue to use my dust extractor. I have never had issues, but always used the dust extractor. I am happy.
I love my sander!! Mine over heated once and then I learned about how important using the dust extractor is. Ever since then, I haven't had any issues.
Matt, kudos to you. You are a champion for consumers. Your honesty is so appreciated. From one God fairing human being to another…..thank you.
I love mine purchased about a year ago however I use dust extraction love this but thank you for the heads up bless you Sir
I’ve returned my 6” twice for repairs, after the second repair I’ve had no problems. Tech support was great and the sander was still under warranty. I have a 5” and have no problems. Both are close to two years old. They are both heavily used with a dust extractor. Festool.
I actually got mine right after you did your initial review. I've used it extensively. I build a lot of furniture. So far I have not had a single issue. I do use dust extraction. I did notice the shock if I held my fingers in the middle of the sand near those small holes that look like vents on the side of the sander. But if I held it how your supposed to no issues. Anyways I'd buy it again. Great sander
I have one and it works great, I use it and my Festool sanders about 50% of the time. I do use a dust extractor "Festool" all the time but having a Powermatic drum sander the hand sanders get light use and I don't stand on them. Weight of the sander is more than enough to get the job done.
Hey man glad to see you got graphics that work for this video. Sorry it didn’t work out between us!
Great video Matt! I have the 3M sander and no issues (but I use an extractor). Good information about the issue and thank you for reaching out to 3M and sharing the followup info!! Would love to see a followup review/testing of the new sander with the changes!
The Mirka 650 Deros is a great sander. I use it to remove edger marks out of hardwood floors
Thanks again Matt. I've had my 3M Sander for almost 2 years with no isues and use it almost daily for my Etsy shop business. BUT, I "always" have it connected to my Dewalt shop vac.
Thanks for sharing
Thanks for your investigation!!
I will make sure i keep it hooked up to solid air flow!
I had considered purchasing this one after your original video and before I bought my Mirka Deros, but a cabinetmaker friend of mine had told me he had bad experiences with it. No regrets with my Mirka whatsoever
I just got two of the sanders in the last couple weeks. I hope I got the newer ones but I doubt it. Thanks Matt for the work in bringing this to the forefront
Great review. I haven't had any issues with my 3M Xtract. I do use a Festool extractor. Sounds Like 3M is doing a good job standing by their work. Hopefully.. You sound like an engineer doing the review.
Thanks 👍
Similar thing happened to my sander - after some use it would slow down and shut down. Turns out there is a sealed ball bearing (quite easily accessible - right above the pad) which was clogged with dust. Quick clean and its good as new and stopped building up the heat so quickly. I guess the heat warped the ball bearing seal - I will swap it for a new one eventually.
The solution: separate engine cooling and aluminum base that dissipates the heat.
See for example the Metabo SXE 3150. Thanks for your video.
Bought this sander at the end of 2022. Used it for a couple weeks, paused for winter and then came back to a dead sander. I opened it up to see if I could fix the issue. I couldn't, but I did find the issue for my unit. There is a heatsink on the underside of the main PCB that is held in place by two screws. One mounts into the center of a plastic plate and one mounts at the edge. The one at the edge stripped through the plastic that it mounts to, allowing the heatsink to separate from the PCB on that side. My guess is that the temp sensor is located on the side that still had heat sink contact, so the machine thought it was cool enough to operate, so it never shut itself off before frying itself. Unfortunately the entire PCB is sealed in some protective coating, so I couldn't peep any components to see what burned. I did send an email to @3M, but got a generic support response and decided to just ignore the problem. Glad they're taking responsibility for this now. Maybe I can get it replaced
Purchased the 5mm orbit 5" version and used in my shop approximately 2 times a week always with dust extractor hooked up. Lasted only 13 months. I did return to 3m through there special set up to repair. Sander came back supposedly fixed, lasted 3 minutes and quit. 3m took the sander back again and was to be totally rebuilt. I received the sander back and have been using the last few months with no issues. This rebuilt version will no longer cut on my Festool dust extractor on the auto setting. I have to manually turn on the extractor. 3m did pay shipping and was quick to turn it around.
This was an expensive sander but I needed a 5mm orbit in a 5" sander, festool does not make a 5mm in a 5" only a 6". It does sand quick, and mostly swirl free especially for a 5 mm orbit.
this a great video Matt. when researching to invest in a sander, I looked into this one. I was pumped to get it but I'll admit the reviews I read were less than stellar. That's basically what pushed me away from getting it because the information wasn't there as to what's going on. I ended up getting the festool Random Orbital Sander ETS EC 125/3 EQ-Plus. It's been an amazing sander for me. But now that this video is out I may one day purchase this sander and have the info needed to be confident in the purchase and product to bring to my channel the ce tool den.
As much as I wanted it to work, as you stated I couldn't hold on to it for 30 seconds without it shocking the fire out of me. Hooked up to a Festool CT48AC dust extractor with anti shock hose. Blame it on epoxy floor? Maybe. I'm not a scientist. Bought a Festool 150 sander..zero issues, performs extremely well. Would like to see your review of the 150. I have the 125 and use both depending upon the application. Love the GREEN Koolaid!😊
I saw some of the same complaints on the 3m sander so I went with the MAXXT sander from Amazon with a 3 year warranty that was almost half the price of the 3m.
Thanks for this video. I was considering the 3M sander when I eventually upgrade, but now think I will steer away from it. They seem to be in the business of gatekeeping with their "For industrial/occupational use only. Not for consumer sale or use" statement.
Nice work Mighty Matt!!
Thanks!
I have one and I have experienced both the static shock and also the random shutoffs. I think I can attribute it to 2 specific things. I 100% of the time used it connected to a festool dust extractor. The static issue was the hose. I had the 3m quick connect hose for connecting to different tools. That hose is not anti static, so it would shock the crap out of you. I swapped out to the festool anti static hose. The second issue with the random shutoffs is a bit of an odd one. I did inlays with Totalboat Razzo which is a plaster/drywall type material. So sanding a stone material rather than wood is also what caused an immense amount of static and I think it basically shorted itself out into turning itself of and you would have to restart. I sent that unit to 3M to get repaired and when I got it back, the exact same issues occured immediately upon sanding the razzo. I have not tried again since switching over to the anti static hose.
Matt I called 3M and they Asked me to return the Extract Sander and they will repair if free of charge!!!! AMEN!! If anyone asks about this 3M has a phone number to call and they will fix the sander no cost 1 time if it's out of warranty. Thought you should know!
One sander I rarely see anyone discuss or review is the Bosch 1250devs. I’ve had one for years and I think it stacks up well with any of the higher end ROS sanders like Festool, 3M, etc. Especially when you factor in the price.
I don’t know if you’ve used one, but since you do a lot of review and comparison videos, I’d recommend taking a look at the Bosch 1250.
Matthew,
Great video, as always. The way you keep chunkin' the 3M down on the bench, I get the feeling that you are over it. I guess, when the Festool caught your roving eye, along with troubles at home with the 3M, that relationship was on the rocks and a breakup was bound to happen.
I have used quite a bit of different sanders and I stick to Bosch. I have 5” one and it’s 10 years old hasn’t missed a beat. For the price it’s hard to justify paying that much for me.
I purchased this sander off of your review. I also had my sander 100% die with mild light use. They did refund my money, most of it…. I went back to Festool and have been happy with my choice.
I had the exact same issue about 2 months ago, roughly 13 months after the purchase. The sander would not turn on and the LEDs would flash a few times. I use sander infrequently, just during weekends. I was very upset as I decided to buy 3M instead of a Festool. So after a lot of looking around, I was able to find the support number your shared. I called it and left a message without much hope of a response. But to my surprise I got a call back from Jeff the same day and though my sander was out of warranty, he said they will repair the sander. I was provided a shipping label and I had the sander back within 3 days. Jeff told me that it was a faulty motherboard. I don’t have a dust extractor but I do use a shop vac connected to a dust deputy. I have a feeling that because of dust deputy, there is loss of airflow.
I use my dewalt sander a lot (many hours a week)and it has NEVER overheated. It is attached to a vacume. Which i use with it 100%.
I bought this sander 18 months ago, partially based on 731's review. Mine will overheat after 15 minutes continuous sanding and refuse to start again, I've found that I can 'jump start it' by turning down the speed all the way, spinning the pad by hand and then turning it on while its still spinning. It will speed up properly after it gets running. Yes, I use dust collection and no I dont press down on it. When it works, it works great.
Thank you for making this video, but the answer is not inadequate dust extraction. I bought the sander and it died about 2 months later. Always used with a 3M dust extractor. Taylor Toolworks helped me get it replaced by 3M. Supposedly a board issue. I was sent a “next generation” sander. Lasted about 6 months of light use before it failed again. Once again Taylor assisted with getting a replacement. I should also add that the first sander generated a ridiculous amount of static electricity (I do think its static) and provided frequent small shocks. It would be an understatement to say I’m not a fan and would never recommend it. I also suspect your friend from 3M is being disingenuous about the number of failures. Unfortunate because it actually worked well-when it works.
I have experienced the small shock issue that has me worried.
Great video! Love the transparency even though they’ve been a sponsor.
Good video. You did well to review your review. I have Bosch sanders but remember your first video. Dust extraction does seem to be key. Peace
Great report! This is however a huge screwup for 3M. This is a very expensive sander and non of these issues should happen. They must issue a recall and fix or replace every sander sold. This is a brand-destroying mess and if they don’t act quickly they will cede this sector to Festool and other pro brands.
While I've not experienced a failure I have noticed a heat issue with my orbital sanders specifically when not using a dust extractor or wet/dry vac. My Dewalt 26451 [corded] recently started slowing down with the dust sock on. Removing the sock and connecting my dust extractor it returns to normal speed. I too have a 3M Xtract and have experienced the flashing leds and too hot to hold, never a complete shut down when dust extraction wasn't running. However, I also work in a home garage with no AC during 100 degree day.
My guess regarding it being an “industrial only” application points to why these failures happen. In an industrial setting you’re guaranteed to see proper dust extraction. The hobbyist… hit or miss. And this thing needs that dust extraction or it’ll fry itself.
Not sure why anyone would run a sander without at least a shop vac hooked up to it. Especially given the price of these things. If you can afford one, there is zero excuse to not have something to hook it up to. Kinda like buying a Domino when your only other shop tools are a hammer and a butter knife. 🤷♂️
Exactly what I was thinking, what kind of guys are buying these high end sanders and not at least connecting a vacuum to them?
@@Mr.Meme01
I honestly can’t fathom why anyone would ever buy a palm sander for that price lol. I’ve got the same Dewalt one he shows, and it’s awesome. Why on earth would I ever want to pay nearly 8x as much money for something that isn’t even 2x as good? It’s a better sander for sure… but gimme a break lol.
Once you use an expensive sander for four hours a day you will understand why people buy them
@@lancem5965
Yeah fair enough lol
@HeliRy I had the dewalt sander for several years and upgraded it to the 3M and the difference is significant. Sanding for hours is no longer a problem or painful on the hands. I also just use a shop vac as the dust extraction and that works fine. Never had any of these problems with the 3M thankfully.
When you first talked about the 3m sander, i looked up the reviews and there were quite a few of bad reviews, so i didnt buy one. People back then were complaining about their sanders failing! The reviews were not good.
I always use the Fein I turbo extractor 151CFM one. Never had an issue with it. I guess I'll never use it w/o a dust extractor to be on the safe side (both my lungs and the tool not dying! 😱) But glad to know 3M is replacing them (for now anyway)
Appreciate all the effort you put into this,
Congrats on passing 600,000 subscribers during the filming of this video 👍
Thank you
I bought the 6", 3/16" when they first released just over 2 years ago. During that time, I used it maybe a total of 6 hours runtime (have other Festool sanders) and always with my Festool Midi. It just died on me today. No beeping, no LEDs, and no spinning when I went to use it today. It worked a couple weeks ago and just failed while sitting in its storage spot not even plugged in.
I suspect the biggest issue with that sander is shop vac that have limited suction. I had simular problem in cnc feild the fine dust clogs the filter fast. You do not clean out filter and it puts negative preasure on sander causing over heat and shutdown failure. For our first shop vac cnc we literally had to remove filter and blow dust to a 5 micron box outside. Now we use a proper dust collector. But every 8 hours we tap filters snd remove all dust.
Matt...great video. Thank you for looking after this issue. When this sander came out, it was all the rage. I purchased it after seeing your video among others. I fired it up in my shop connected to my Festool dust extractor and used it for less than 5 minutes. It shocked me a number of times and I blew it off with an air hose and sent it right back for a full refund. My Festool sanders don't shock me. I left a comment on your original video saying the same thing. Honestly, I never looked back. I've now got 3 more Festool sanders and they work fantastically with no shocks. I'm glad 3M is iterating and tring to do the right thing, but they can experiment with other folks. For me, I'll stick with Festool sanders. For once I can say Festool is just a bit more expensive. 🙂
I’ve had my 3m sander for about 6 months. No issues with it while sanding wood. I just used it to sand drywall in a 12x25’ room, all walls and ceiling. This would probably be considered tool abuse, but it did the job and with a shop vac attached, the dust was considerably reduced. Never experienced the shutting down of the sander, but if I didn’t keep-in contact with the drywall with another part of my body it would shock the hell out of me. Not just an occasional shock, but repetitive shocks like every 2 seconds until you touched the drywall or quit sanding. I’m finished with that job now, but I’m sure I’ll need to give the sander a good blowing out before I use it again.
Companies sell cars that cost way more with way worse issues sometimes, and in many cases they simply refuse to cover in warranty. We shouldn't be surprised that a version 1 product might have issues. What's important is that 3M hold themselves responsible and replace any faulty units.
I started coughing every time you took off the dust extraction hose! 😜😜 But I won't buy one of these when my current orbital dies. Mostly because they know of the issues and are not replacing the initial designed tool with the new design.
They probably say it's for professional use because they designed it with the assumption it's hooked up to a high powered dust extractor like the one they make. Most amateurs don't have a $500 vacuum.
It still doesn't excuse the flaws, but at least they seem to be supporting customers when they have issues.
Thank you for addressing this. Respect earned. However no respect for 3M...exactly why i thought theyve had this sander marked so cheap was pawning off the first batch onto buyers and hoping no issues arise. They are only comfortable talking about the redesign now because theyve sold through the bad stock.
Great video, thanks for the information. I have had my sander since it first came out. I have not had any issues but it's good to know about this in case something comes up later.
The only time I've experienced any issues with the sander was with HUGE sanding projects. Like whole kitchen of butcher block countertops and even then it took a good while to get to that point.
I noticed the same thing, you have to use the vacuum. I couldn’t believe how hot it got!
I don't understand. If you're spending this kind of money on a sander, why not just get the Festool? It's an excellent sander and holds value extremely well when you sell it in the future.
I've had mine for just over 6 months I've always used it with the dust extractor. I've sanded cars, my brother has done wood table tops and epoxy tables with no issues, it's a work horse. I do let the sander do the work and am NOT pushing down on the sander while using it. I think you just need to know how to use it and have it set up right with the correct sanding pads to allow air flow.
All, I know who manufactures this tool for 3M and what you have here is the 1st generation of this sander. Since 3M began selling this under their name there has been a new model introduced that addresses the overheating issue. The new design has a much improved airflow and it runs about 20 degrees C cooler. They've also improved the dust extraction on the new model and it now pulls air from about 50% of the diameter of the dust hood while increasing the size of the air chamber from which it pulls air. Not only does that improve dust extraction but it improves the flow of warm air out of the tool. None of this helps folks that have Gen-1, but I'm sure 3M will have the new model available as a replacement. If not, look for other manufacturers to introduce a model with improved airflow. 😉
I was using mine yesterday for sanding drawer box sides, and also realized that is was getting hot, with dust extraction. I let it cool for an hour, while I made dinner, and it was still warm after an hour and a half. I have the 6" version, and use a festool ct15 dust extractor. Granted, I was sanding for over 6 hours yesterday, but I've never had a sander get that warm while using an extractor. Its never shut off on me though.
Matt, I'm surprised that you're sander didn't burst into flames with the amount of temperature you were seeing with the heat meter. I reckon if you was to take it apart these probably a few parts that had started to melt 🤔😳. As always buddy 💯% 👍 🇬🇧.
Excellent follow up, you have performed a public service, well done.
Mine lasted 1 year, then lights out. I called 3m and they would do nothing about it, said it was beyond warranty. So.....I bought a Festool. I used a dust extraction with it.
Well...I own this sander. So far so good. I do use it with dust collection. Have prob 15 hrs on it. I'm guessing. Use it prob an hour at a time. Again guessing. It is still under warranty so I'm not to worried. I also have a backup orbital sander if there is down time. I have learned with this sander you get better results if you don't push down hard. Let it glide across the top of the wood. I think pressing it down stresses the motor and will heat it up more than necessary. Adding info for the class action lawsuit or recall from 3M that will more than likely happen soon.
Its the 5" 3M. I use a 12 gallon rigid vacuum for dust collection. It will shock you, lol. My shop vac does not have anti-static hoses.
Always been my understanding you definitely want dust collection hooked up just because it performs better, makes complete sense it helps cooling..
Good video. I never bought into this sander because at the price point being near Festool or Mirka, I'd rather stick with something made in Germany or Finland versus something unknown and made in Taiwan.
I'm not saying that because it's made in Taiwan, it's a POS. I'm just saying that if you are paying upper tier pricing, you should get the full experience, and part of that experience is customer support if it is needed.
Hopefully, all those people with issues are able to get customer support through the email and # you shared. The lack of customer support would be extremely frustrating for a purchase like this where downtime is often costing you $.