The #1 reason we see this happening generally is the result of the top hooks possibly being installed into the track incorrectly. In this help article, notice the close up images of the Turquoise Blue frame showing how the hooks slide in. If that still doesn't work, just take a few photos of the back of the frame and email to info@decotvframes.com with your order number and our customer service team will be happy to further assist. help.framemytv.com/deco-alloy-instructions
Great question! We have no idea why RUclips did that. This is an old archived video ... the new video to replace it can be found in our help article at help.framemytv.com/deco-alloy-instructions
You need a video of all of your different frames to make shopping easier
❤❤❤ good
I have 2020 samsung tv frame 55 Inch model, can Alloy Deco, help me with a frame (gold)
My top hooks are NOT fitting , and I’ve checked that both frame and tv are 2021 model.
What can I do?
The #1 reason we see this happening generally is the result of the top hooks possibly being installed into the track incorrectly. In this help article, notice the close up images of the Turquoise Blue frame showing how the hooks slide in. If that still doesn't work, just take a few photos of the back of the frame and email to info@decotvframes.com with your order number and our customer service team will be happy to further assist. help.framemytv.com/deco-alloy-instructions
How to remove??
Just reach around the back edge of the frame and pull the tabs outward and lift forward. It should come off very easily.
This is such a bad video.
Yes ... that's why we've made a newer updated video at help.framemytv.com/deco-alloy-instructions
We don’t need to see the guy we need to see the product with the angles!!!😡😡😡
Why is there a blurry square over the video… makes it useless
Great question! We have no idea why RUclips did that. This is an old archived video ... the new video to replace it can be found in our help article at help.framemytv.com/deco-alloy-instructions