2022 Ram 3500 Dually Disaster
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- Опубликовано: 29 ноя 2022
- I've had the worst vehicle experience of my life with my 2022 Ram 3500 Dually H.O. Truck has under 2,000 miles on it, and it has been out of service now for 7 of the 8 weeks that I've owned it. #ram #stellantisNA #nope
Customer service in this country has gone to hell in the last 3 years, I get so frustrated weekly. Every thing from drive throughs at fast food to large corporations. No one wants to help , no one has any common sense anymore. It’s all about doing as little as I can to get through the day. Go to Lowes or Home Depot and try to troubleshoot a problem you have , the 20 something year old that absolutely no idea what to do will be the only one around to help. You better know what your doing cause they surely don’t. It’s so sad no one has any pride in what they do anymore. I used to supervise 90 employees a few years ago and saw it coming, no initiative to learn anything on their own.
Welcome to the future
Covid made everyone entitled as fuck
Lemon law the truck and make Ram buy it back. Plus, there are any incurred expenses with the rental and flying home from Florida. Also, contact the better business burrow.
I drive tractor-trailer cross country and it seems like everybody blames everything on Covid enough is enough what people don’t understand is are used to work in a lab Covid has been around since the 70s. It’s only a virus it’s not a disease all viruses are killed by UV light and always have been people forget the natural source of UV light. Just saying common sense is not very common anymore.
Going to a general diy store, I avoid all women and youngster employees for asking questions about a tool or where something is
I bought the "lifetime" warranty on our 2017 Ram 2500. Transmission went out at 110,000. It's been in the dealers garage for 6 months. Chrysler customer is WIORTHLESS.
They keep it for a lifetime. 😂
Just so you know . My brother in laws ford f150 spent from August to now at the dealership. Backordered transmission part. So it's not exclusive to Ram
@@robertmoulton2656 My 2022 Harley Pan America had a broken stator arm and it took 2 months to replace. And I thought that was ridiculous. 🤣
This video needs shared many more times.
Every single week I am seeing more videos pop up of brand new truck owners that are unhappy. Every brand is having problems, Ram seems to be the leader. Not acceptable when people are spending 80k and need these trucks for work.
Over 100 k in Canada
I would try corporate engineering and try resolving the problem and while doing so get everyone's name and if you can't get any satisfaction go to a lawyer and sue them over warranty and all the rest of the bullshit that they threw at you. Consumer service threw any dealership is one hell of a problem even at the Whitehouse.
Some dude on here recently went on a rage swearing his American truck is so good and bashes foreign companies. The thing that's keeping these companies afloat and arrogant, is the loyal sheep that keeps giving them business. 11:43 glad this dude mentioned this because he could swear the interior is a major reason he'll keep to his "tried and true"
@@binxthekitty54it’s a sad future. Every single one of these companies could build a truck to last 500k miles with no problem. The thing is, they won’t because they don’t want that. They want use to buy a new truck every 2 years or as soon as the warranty is up.
Funny how the original transmission is still going on 100s of old Landcruisers but modern trucks can’t build one. Planned obsolescence.
@@jakejones5991 Yes, absolutely.
You're hitting the nail on the head with how these companies are. I totally agree you should comment on their socials to get corporate more aware
Indeed Ryan. Unfortunately social media and hiring a lawyer may be the only way to break through their thick bureaucratic nonsense. These customer satisfaction surveys are a joke nowadays.
In 2017, I bought a new Ram 2500 to tow an RV trailer up the Alcan to Palmer, Alaska. I had a 2001 Cummins Ram with a 6-speed manual tranny that I kept but it had miles and I decided it was time for a newer truck. While the new truck was being prepared, an older salesman came over a told me to make the Alaska trip with the 2001 and leave the new Ram at home.
That’s some great advice. New trucks are junk
I feel for you man! I went through something similar with my Ford. Since then I've had two Chevys and no problems. I hope Ram takes care of you the right way! I'm looking forward to the update! Awesome video thank you!
I went through this with ram on a 18 3500 with the rear end, round and round and round , I finally got a woman to work with that fixed it at ram. It took 9 months of pure hell , dealerships are worthless.
i'm an attorney. Sadly i must tell you - YOU NEEDED AN ATTORNEY FROM THE BEGINNING. the ONLY thing big companies understand now is getting sued - PERIOD. i am a "mopar guy." i have been for 50 years. i have a mopar collection including 7 68-69 Barracuda's and two Challengers, one a Hellcat. i purchased a NEW RAM 3500 cummings reg. cab 4x4 pickup in 2015. unfortunately, that was only a few years after Fiat acquired all of Chrysler's divisions. starting about a month after i took delivery of my newly ordered 3500 dooley, i started getting the check engine light on. over the course of the next year, the truck was at my dealer 12 times. the emission system on the Cummings just would not function and RAM ended up replacing the entire system under warranty, a cost of at least $8000.00. finally, the dealer Service Manager told me that he didn't think the system could be fixed. the Diesel Particle Filter (DPF) kept filling with soot because (as the service rep told me) - i wasn't driving the truck far enough. apparently, the Cummings emissions system cannot function under multiple short trips. the truck has to be on the road running for at least 50 miles EVERY TIME YOU DROVE IT! i told the dealer i had never heard of an engine design so ridiculous. SO... because i'm an attorney, i sued Chrysler/RAM under Pennsylvania's vehicle "Lemon Law" and Chrysler ended up paying me $8000.00 in cash. i sold the truck to "we buy any car" for $38,000 cash bringing me to a total settlement of $46,000. i had only paid $48k for the truck (it was a Tradesman model) so i was happy with the final result. my theory now is that the CLIMATE CRISIS CULT wants to ban all Diesel trucks so the auto companies are NOT spending any money on research and development to get the diesel emissions systems to work properly. that's a shame because i just LOVED MY RAM "when it was running." that truck would tow ANYTHING like it wasn't even hooked to the truck while getting 22mpg while doing it. HOWEVER, i never knew when i left in the truck if i was going to get home. i actually bought the truck to tow my (mopar) muscle cars to car shows - but that never happened as when the check engine light is triggered on a Cummings due to an "emission system failure" the truck goes into "limited driving" mode which is 200 miles. at the end of those miles, the truck shuts down! SO TO ALL YOU DIESEL TRUCK OWNERS out there - if you are getting jerked off by your dealer over fixing your NEW TRUCK - just go hire an attorney!! getting "Certified Mail" letters with intended Court dates included is the ONLY thing auto companies understand now.
Please contact me!!
“Cummins” Cummings is incorrect. 😊
@@FlatPlaneCranky thank you Jeff for catching my mistake..
I'm a GMC guy but I feel for you. When you get it back write down all your experiences with Mopar. I'm pretty sure the next time it goes in for the same problem you qualify for the lemon law. There are attorneys that will take the case for you and it's pretty routine that the manufacturer pics up legal expenses also. Good luck dude.
With supply issues due to your President, Biden, nothing will hold water!
Unrelated, but related. I had a serious (not at my fault) auto accident last summer in wife's car. We are not the suing type and as such we are still trying to settle this case some 5 months later.
Last week It was brought to my attention by an uninvolved insurance agent that my biggest mistake was not hiring a lawyer. She explained to me the whole insurance system is geared towards working within the legal process and not suing has greatly complicated my case. You have a case here and I am certain that you could find somebody to take it. Ram would be much more responsive to a legal action than to you personally. Move on from this truck and from Ram and let the lawyers handle it.
Because a judge can order a fence be put up around Ram and lock the gate on them. You can not. It's as simple as that.
I have an 04' 3500 dually Dodge. I need a new truck, but one thing is for sure, I will be keeping my old as a backup.
Thanks for sharing! Keep fighting 💪. Good luck 👍
I'm so sorry that you have had to go through this nightmare. The second point is the way RAM HAS DEALT WITH THIS IS A JOKE. I'm a huge RAM Fan, but this is unacceptable right down to the poor women that is way over her head. The problem is way over anyones authority.". Ted
The ever increasing number of stories like this from all the big three truck manufacturers, makes me glad I own a 1995 Dodge Ram 3500 4x4 with the 12 Valve Cummins, NV4500 5 speed manual transmission, with no computer controlled injection or transmission. I have seen a trend of mechanical diesel trucks increasing in value over the last couple years. I even bought two more 1 ton four wheel drive trucks, an 81 Chevy K30 dually and a 83 GMC K3500 dually. Can't trust the new trucks to get the job done!
I have an old Ford diesel, the only problem is getting parts somtimes.
Yep. I earn a decent wage working on heavy equipment with the latest and greatest electrical and electronic wizardry but really enjoy my 98 12V NV4500.
Absolutely friend!.. love my 95 12v
We are getting to a point where the older it is the better. Just like humanity!
That sounds like a terrible experience. My 2021 Ram 3500 owners manual specifically said not to tow anything for a minimum of 500 miles from new. Wondering if immediately hauling a 15,000 pound trailer cross country had anything to do with it? Either way. Bad deal partner.
Keep reading your manual, either the egr system works or it doesn't. U don't wear it in 🤦♂️
That is for the differential gears to bed in only.
@@kwmikedyou don’t understand mechanics
@@ChaoticDave69 👌
@@ChaoticDave69 u clearly don't understand new diesels with emissions systems
All manufacturers are hard to deal with when escalating an issue. You can have the same issues with Ford or GM customer service and/or moving up the chain to resolves issues. Same goes for thier diesel trucks.
I’ve had 4 Rams, 2008, 2016, 2018, and 2020 now. No significant issues with any of them. I have a dealer that knows HD and it seems like on the CP4 replacement, that the service is very good. My brother has a 2022 and no problems. But we both have the SO Cummins. I had HO in my 2018.
I would have called service manager once or twice per week. I wish you the best!
What worries me is that you fly back to Florida drive it 50 miles and it breaks again. I’d like to know exactly what work was accomplished.
I know a service advisor that I believe once worked at that dealership if it is the one I am thinking of. His name was Greg. He previously worked at a different dealership & went out of his way to help me on a couple occasions. I have had similar experiences with a dealership in SWFL where the service was abysmal & nobody seemed to care. I have story after story of how they messed up. Once they damaged my driver side doors and scarred a wheel & didn’t tell me. Thankfully, I caught it before I left. You are right about the surveys. I once submitted a three page critique of the terrible experiences I had had & never heard anything. I believe every company makes good trucks but unfortunately some just have problems. If the dealerships and the manufacturer stuck by their products and did everything possible to make things right it would make situations like this easier to handle. I wouldn’t close the book on RAM. They are great vehicles. But I certainly hope you are compensated for all your troubles. Good luck!
After watching your video it brought a memory of a n experience I have with Dodge. I had an almost brand new Dodge Neon and I drove it from upstate NY to Durham, NC. That was about 750 miles each way. On the way down to Durham the transmission started to refuse to shift gears. When I got to Durham I called Chrysler because I couldn't get a dealer to fix the car for my return trip home. Chrysler Customer Care finally got a dealer to look at the car. Chrysler Customer Care suggested that I return home and then come back to Durham when the car was fixed. I told Customer Service that once I left for home it would be six months before I returned. Finally I told them I would attempt to drive the car home and if the transmission burned it was on them. It took five days for the dealer to even look at the car. They made a temporary so I could get home. That was the last Chrysler I ever bought. Granted five days is nothing like 7 or 8 weeks, but I guess it shows that not a lot has changed since them. Did I get compensation? Nope, not one dime.
SO GLAD I'VE HELD OFF GETTING A NEW TRUCK
Greatly saddened by your experience. Please know you have prevented many from suffering a similar journey. Take Care
That is weird, my new 2022 Ram 3500 Dually which I bought last year, already has 70K miles. It's not the HO it's just a tradesman and I am always loaded with a 4 car trailer. I've always service it myself. Did transmission service at 60k miles. I am yet to have any issues with it. And I use it every day. I drive it upwards of a thousand miles per week.
How did the tranny fluid look when you changed it? I am debating changing mine. My duramax has 130000 and I never changed the fluid in that tranny. I do change the spin on filter every oil change and my fluid still looks great!
@@chincy678 fluid looked good. I changed it at 60K only because I do use my truck to haul cars so it's always taking a beating. And aside from the fact I over heated the transmission once on an up hill in traffic.
If you've never changed it, I would recommend you get it done. There's a filter under the transmission pan as well. It won't make much of of difference but you'll notice it and you can be confident knowing you've got fresh fluid in there.
Cheers 🍻
Let me clarify...my 2018 ram cummins has 32000 miles. That's the one I'm debating on, especially since it dies not have the spin on filter.
@@bajaboy27 thank you for the response.
@@chincy678 it does have a spin on filter, it's just in the inside of the transmission. @ 32K miles you're still good for another 30k miles. My truck is a 2022 with 70K miles. Just turned this past week. Which transmission do you have in your truck? As I understand there's two transmissions that come with these trucks?
Just went through something similar but not as time involved or dramatic but dealing with our local dealership to get the truck fixed was a pain in the ass. The service scheduler didn't know their butt from a hole in the ground and diesel service manager just has a title and only works 2 hours a day by what the scheduler told me when I would call to check on the truck. They would also say what I am thinking must be a dealership term before they would hang up the phone. "I'm on it and we'll get you fixed up" I was even looking at trading the truck once I got it back from the dealership but damn truck prices are stupid right now and there are idiots paying $100k or more for one. Thank you for making the video and sharing it. RAM is in serious trouble.
I bought my first Dodge ram 2500 cummins this year in May. Its been a decent truck besides the screen glitches til Oct. It develope a ticking sound mid October with 9500 miles. Dropped it off at the dealer and diesel tec said is was not the motor but the transmission. Transmission tec replaced it with another in 3 or 4 days. Then end November the ticking came back.The day I dropped the truck off at the dealer the low Coolant came on. A few days later they fixed the egr cooler because it was cracked but the transmission is on hold til the recall parts come in. It has 11500 miles on it now.
I worked for Chrysler for 42 years. I left 12 years ago and what you're saying here is the absolute truth. The dealers or chrysler itself do not care about the after sale service. Service departments are full of parts changers. There are very few diagnostic techs or techs who give a shit anymore, they all just want a paycheck. Unfortunately this isn't just a Chrysler product thing.
Those good techs have left because of warranty pay.
Yeah bud, that there’s a prime example of why I refuse to buy anything newer then 08. I have beat the absolute crap out of my 04 suburban and 98 12 valve for work (hauling and transportation) the only weakness on my trucks is the new parts I have to put on them when the old ones wear out. Not break but wear out.
Wow! I have a 2022 3500 RAM Limited Diesel… I feel for you, and I am concerned now. Keep us updated please, and Good Luck. John M. Kelly
You should be!!! I have a 2022 Ram 3500 Limited 1538 miles stick for last 25 days at a dealership nothing and yes BTW NO rental! I have NO vehicle. Needs a new transmission . No one helping its at a dealership 7 hrs away
All the brands are like this though. But I can say ram trucks are pretty good it’s the dealer that has made this situation bad.
No they are not the dealer does not build them
I completely agree. One of the biggest problems people face is the dealer. Your sales guy is who you need to talk to. He will pull strings for you. Also with our business we joined a network group and have car salesman in it. Our guy bends over backwards for us and we get killer deals!
Sorry to hear man ,
I Have thought about a new Ram heavy Duty , I’ve had good Luck so far but with Older Models ,
But after watching this , I will Re consider . These Manufactures have Lost their way , Truck is a Tool to get a job done ,just like a Piece of Heavy Equipment , Like you said , Appreciate the Heads up .
I have a 2020 Ram 3500 megacab single wheel. Been a lot of problems since day one. Several problems still not fixed, warranty items not replaced yet like the CP4 pump, transmission shifts like crap still……..loud popping noises in the front end……electronic problems the Ram company has never heard of……. And absolutely zero follow up from the dealership……But I’ve heard similar horror stories from guys with all the brands!! And I have a business as well and when they want to give me a minivan as a loaner I just laugh at them. The dealer will say well we don’t have any trucks to loan out……again shouldn’t be my problem when you spend this kind of money on these…..
Sad to hear this! My 2012 Ram 3500 HO is looking better all the time. Just rolled over 396,000 miles today and still getting over 20 mpg highway. I hope they just give you a new dang truck!
He should've got a Toyota
To tow a 15,000 pound trailer? Ok
@@tylerboettcher2405 my tundra will
Tow ur mom, which weighs plenty more than any trailer you got
@@CaptainCakes Apparently you don't know how trucks work.
You hit the nail on the head with your statement "I don't trust any of them". Replace the Duramax engine and drive it another 500,000+ miles. Save your money.
Chrysler...the company that constantly rebranding itself to stay afloat, when all they really need to do is build a better quality vehicle that doesn't fall apart. I enjoy watching these videos of people having so many issues with these shitty overpriced trucks while my paid-for 20-year old truck still gets me down the road daily.
I’m going through the same thing. I’ve been waiting since Nov 7 to be reimbursed for my towing rental and down time. Mine had 909 miles and the aison transmission went out 4 hours from home
So I've had to get rentals from Enterprise Commercial, including the dually just like you're renting now. Thankfully the dealer near my house which is near Enterprise Commercial was able to get everything taken care of and all I did was pay the rental damage deposit. Back in early 2021, I had to rent from them the first time and went through a different dealer and ended up having to get reimbursed from FCA for the rental charges, but I think I only got about 50% of what I had to pay out. The right dealer makes the difference I've found. I'm on what probably is my last Ram. I just traded my 3500 Limited Cummins for a 2500 Laramie 6.4 Hemi w/4.10s. 2,000 miles in and I've had two issues already. My last four Ram HDs starting with 2019, 2020, 2021, 2022 and now a 2022 Hemi, have all day multiple issues before 15,000 miles.
What kind of issues are you having with the hemi truck?
It's new enough that you need to use the lemon law in this situation. Get your money back and get a ford
Then he would be trading one set of problems for another. Actually ford has the most problems of the big three.
I agree on the Lemon Law part for sure.
I have a 22 HO dually almost 20 thou at the moment and no down time yet but I’m sure it’s only a matter of time. I have two 23 450s ordered.
Its everywhere brother. Here in Washington state the dealerships have stopped doing courtesy wash after service. Im and autobody painter and my boss has us completely detail every car we touch . Times are crazy what has happened with simple customer service
I bought a 2022 Ram 2500 diesel, have 7,000 miles on it..!! & started to leaks oil from the front right bottom!!...now I'm worried about it....best wishes hope get that fix....
Have same one as you with 3k miles and starter went out :(
Customer Service today......in any industry.... Is in the toilet. People talk talk talk and read their "phone scripts" thinking just words are going to fix the problem. It all comes down to lack of common sense. As far as trucks .....they all have issues today. Just bought a new 3500 and went from diesel to gas....and I'm fortunate to have a great local dealer.
I bought a new 21 F350 diesel dually in January of 21 before the prices took off and increased significantly to the ridiculous level they're at today. I bought the basic XL with an STX appearance package as a truck platform I could add upgrades to. I use it to pull a heavy 5th wheel RV. Not a single problem with it. I've added numerous upgrades to make it perfect for me, but it doesn't have all the crap features I never use, like sunroofs, moonroofs, sliding rear windows, a massive computer screen, etc. $58K delivered to my house, and they picked up my trade-in at the same time. No six figure or $90K trucks for me ever.
Ford forever
Everybody forgets that it is just a TRUCK!
Let me get this straight, the hose blew off of the Thermostat end. When you first put the coolant in when the light came on, did you open up the vent that should be on the passenger side of the vechile right beside your CCV Filter Housing If you dont take the allen head screw completely out before you add any coolant it will trap air. I have one of the first 6.7 in my area it's an 07.5 6.7 2500 4x4 with 1 ton axles under it, I bought it new with 26mi on it and now have 287,432mi. Now back to the vent, you have to remove the allen screw at least thats what I have. Once the vent screw is removed and your on somewhat level surface pour the coolant into the radiator until coolant starts to come out the vent, put thr screw back in an snug it then start the truck up letting it idle, either run your heater or air conditioner also then rev the engine for a minute or two. Shut truck off make sure your radiator cap is cooled off enough to remove, check fluid level if it's still low take the vent screw out and repeat, if the system gets enough air in it and you don't get it out the pressure will build up enough to pop a hose or worse bust the radiator.
Smart guy the dealership looked at it before the explosion he never added coolant before hand and the dealership tested the vehicle before customer delivery
Call Venice Florida and talk to their technicians and explain to them how they effed this guy's truck up.
TRY!
I currently drive a 2019 RAM REBEL 1500 Crew Cab 4x4. Thankfully it’s been a great truck! About to hit 60,000 miles on it. I hope I don’t have future problems like this. I’m sorry you have up deal with this. Customer service has failed in all ways. “SHIT SHOW” for sure.
I have a 2021 ram 3500 that I’ve put 170,000 miles on but it does make the same gurgling sound and every once in a while I need to add coolant and now I know what to look for on the EGR maybe time to delete hope everything works out BTW I’m a Florida-based transport company that can transport to Houston if needed
Most ram dealers no nothing about Cummins engines
Holy crap dude same story with me and my 2022 Ram 3500. SAME!! I still to this day have not answered the surveys.
Nailed it!! They are all the same anymore. Wife’s new Audi RSq8 fuel pump went out with 600 miles on it (Audi- ignorant, terrible customer service, fully disconnected). I have a new a bronco raptor come in.. cracked hard top in two sections… tried working with Ford to make it right.. waiting on parts since Nov 22. And, I’ve been diehard Ford, several super duty’s etc. I’m to the point where I prob will not buy anything new for quite some time
I live in Venice FL you get your truck yet?
I just had a DEF sensor fail because it got too cold and froze. Thankfully, the dealership we go to was able to get me in and out in the same day.
I agree with the Chrysler Disconnect. I worked at a Dodge, Chrysler, Jeep Dealership as a technician back in 2006. Compared to Nissan and Mercedes Benz, All the Chrysler lines seem to be built with Catalog Engineering. Mercedes makes this part, Mitsubishi makes that Fiat was not in Bed yet. With all that said, I had a good Experience with 2015 Jeep Rubicon and a great Experience with my 2004 Ram 3500. I went with the 2022 F450 for my new truck. So far so good but I'm only at 1800 mi.
I bought cab and chassis brand new in 2015. Fuel pump was disintegrated at 3,000 miles.
Dealerships don't hire people to serve, they just fill a position. My brand new ram popped a rear shock so I made an appointment for a replacement. They took it back and a few hours later they told me there was no trouble codes found. I couldn't believe how dumb the technician was. So I replaced the shocks myself. The mechanics at Ford and ram Dealerships are hired from the local lube joints..they watch videos on how to work on specific parts..so most likely you will know more than a Dealership Mechanic. I had a transmission replaced by Ford and they added coolant instead of trans fluid, they replaced everything involved with the transmission and also the transmission again at no charge.
Ha ha, no error codes on the shocks
I've been saying that about dealership so called Techs. They are not Techs by any means whatso ever. They swap parts because their scanner pops a code and they swap parts at the customer expenses.
Man…theirs no excuse…I can only imagine how frustrating that would be…I went with a used ford 6.7 just out of warranty and did some (mods) fingers crossed it works out
I work for a dealer. Most service writer's don't even know what a ball joint is. It's crazy! But when you give a bad survey it does hurt them. Could even cost them their bonus.
very scary similar story happened to me still ongoing 2022 3500 mega cab drw aisin and at 1200km(canadian so about 700 miles) trans quit and been at the dealer since getting the run around from fca and the dealer
I feel for ya! I call it 'customer disservice'.
We got a new 2023 ram 3500 diesel 4x4 flatbed and at 803 miles the trans took a shit getting off the fl turnpike. It had reverse but would not move in foreward. Ram is going to replace the tranny with a different model since they say they have had so many issues with the style that it came with
My 2020 7.3 F250 has been great so far! Only 22k miles but no problems yet. Oh I guess the backup camera would get fogged up so they had a recall to replace it and it's been fine since. Things a beast
I have a similar story on my 18 5500. Ended up having a private mechanic put a new dodge head on at 65k and another fleece head at 80k
That's crazy! I think I'll be sticking to the older models!
Isn't it necessary to run in the engine before towing? It's in the manual.
yep and thats the reason I am keeping my truck, 2001 Dodge 2500, Cummins with the NV5600 6 speed, and no emissions and paid for
Currently have a 22 Ram 3500 and so far it has been fine (knocking on wood) this replace a 19 Ram 3500 that had the CP4 fuel pump issue and I was out for 5 months. Right before that the 68RFE transmission went out. I went through the same steps with the stellinis rep who was nice, I think they select people for that job hard to piss off as a buffer. They fixed the problem as warranty but could not compensate for lost revenue and the rental reimbursement was a joke. I will be shocked if you get more than 1 to 2K out of them for that.
Ram 2500 here. I had so much trouble ram gave me a mopar extended warranty till 130k just to keep it. That warranty paid 19k in repairs outside the 36k warranty till it expired. 160k now and transmission is gone. 10 grand for a new one. Only good thing is every time this piece of junk broke down ram rented me a new 3/4 ton ford from enterprise. The last straw was when it broke down while traveling on the other side of the country pulling a camper with my kids. Emissions problem under warranty and nobody from ram would help nor a dealer. Only option was to delete it void warranty and get back on the road. Learned my lesson with this one. I’ll never own another.
What are the lemon laws where you bought it? Over 30 days with out a repair in my state they bought the truck back.
Thank you very much for this info. Its very useful. I hope they don't charge you to fix it. I'll bet you paid a shit load of money for it.
I had a recall for airbags, after leaving dealer airbags light came on, took it back immediately, and they said "WE CAN'T DIAGNOSE BECAUSE TRUCK IS TO OLD" and light never came on before repair.
Let me tell you. Going through it right now with my 2022 Ram 3500. Spent over $8k at a dodge dealership. And after 4 full weeks... My truck still wasn't working and I had to take it to another shop to figure it out. Monday will be week 6 of not making any money.
Post on their instagram multiple times, on multiple post (don't be nice about it) Somebody from corporate will get a hold of you and try to help you out. They should have given you the account number to use at the rental location.
I never had a problem with my dodge till o pulled into their service bay and they flashed it. Also 4 trips to the dodge dealer in San Angelo rendered my friends truck inoperable and Imm convinced it was something they did . Most just wild ass guess at what part needs to be replaced. They just swap parts till it’s fixed
What if you go to pick it up drive it 10 miles and it happens again ?????
Unreal, I’d be pissed as hell
Well, we bought a new 2018 Ram 3500 with the HO/Asin, we got the AEV lift installed and everything was great, just fabulous. Then at around 26k or somewhere around there, we got a recall for the Drag Link. Take it in, they did something to it, then on the way home (we lived in Havasu at the time and had the work done in Phoenix) I said to my wife, this thing feels really weird like it is on ice or something (it was June, I think). Get home I put my motorcycle carrier on the back, throw my 701 on it and head towards Paige to do some off road loops in Utah on the bike. At Flagstaff I pull off the freeway and start heading north and it turns really strange one time. Call my wife and tell her I am going to stop and make myself some lunch and just look at what is going on, I turn onto this dirt road, hit one bump and BAM I am in the ditch cause the drag link has broken off.
They tell me it was a bad install (Ram) AEV says it was a bad install (had it done at a shop that has done tons of work for us, never ever had issues). I'm like, well OK crap happens but why is this thing doing this, it was fine for 30k miles and it always feels a wee bit weird. We pay it off, and in August of 2021 it does it again, everyone at AEV and Ram says "where you rock crawling?" No, I was turning right out of the gym...
I have talked to a few people who have had some of the same sort of stories, where the drag link completely broke off of stock trucks. What a monumental waste of funds, such a pile of utter shit.
In 2018 My father offered me his 2016 ram 3500 HO Cummins 6spd 4door 8footbed bighorn with 20k miles and 10 year 150k mile warranty for free. I said no, due to emissions. The new trucks with the EGR, DEF, and regen unit are useless waist of money. I waited and look and found a 2004 3500 dually 5.9 Cummins auto quad cab 8 foot bed, mint, like new with 15k miles garage kept owned by and old man who was going into a home and his kid didn’t want it and sold it to me for 34k in sept of 2020. Been very happy. Look for an older truck. It will take some time, but you will be happy.
Um, if you say so. I have a late-model Power Stroke and any problem I've had with the engine (none in 109,00 miles) or drivetrain has had zero to do with the DPF system. It has been performing exactly as designed and never returns codes when scanned at the dealer.
I hope you got your truck back 💙
It’s a shame, I have a 2019 ram 2500 Cummins w the 36k mile warranty, at 35k miles it starts leaking from the overhead console and driver side pillar, call Ram and they tell me to get my windshield inspected by a windshield repair shop because they don’t do that kind of work there.
Subscribed!! #2 with pickles about sums it up
Still running my 99 chev 2500 300,000 mile and original exhaust.Just oil changes and tuneup.454 V8.
I just got a 2022 ram 3500 limited fully loaded. It has 500 miles on it and it’s in the shop with transmission issues.
2021 ram 3500 6.7 aisin. Only issues have been egr and we deleted it. It has 180,000 miles and going strong
Thank you for the info
Dodge dealership here in oak ridge TN told me personally if they can't replicate the issue they will send it back out with nothing fixed or even touched , if there scanner can't pick up a code then there's nothing they can do , sad to see but some mechanics really rely only on the scanner , not done by feel or hear anymore now supposedly if there is something wrong it will throw a CEL... What's next will there be a app for that as well
I know exactly what you mean, we also with Chrysler Capital and have Mopar warranty, we own a 2019 Dodge Ram 1500 Bighorn truck and my husband owns a detail business; his brother didn’t tighten some cleaning solutions and it fell in the truck so we bought it in thru charged the insurance over $10,000 said had damages there is no way and until this day they never got with us to discuss these charges
Why isn't your full coverage insurance covering the rentals?
Changing brands want make any difference, all you accomplish is trading one set of issues for a different set of issues. I know that's not a good answer, but it is that it is with these manufacturers these days
I had a bad experience with ram when a deer (fawn really) ran into the side of my truck in my neighborhood when I was going 15mph, it hit the rocker panel ALL my airbags went off. My truck was down for 9 months, they said it did it’s job and it should have went off, complete bs
9 months? That should have been rectified. in less than 9 days!
I feel if someone's vehicle is in the stealership for warranty work the monthly paymnet should be on hold until returned fully functioning
Probably popped the head gaskets. And the EPA will drop the hammer on us for deleting the damn trucks. The emmisons systems are very flawed and cost huge money to repair
Yes, they will, because those systems are there for a reason, aside from the fact that the exhaust is much less carcinogenic with the system than without. I have a '17 Power Stroke and have never had a problem, nor have the majority of Power Strokes since the 6.7 came out. Same with GM, same with Cummins. Every technology has a teething period.
i have a black fully loaded 2008 GMC Sierra 1500 Z71 all terrain 6.0 litre 367 hp v8 with 380.000 kilometers. i tow 8000 pounds with it all the time no problem. It has had a new tranny 30k ago,super reliable and comfortable. my truck is fully paid off i have no desire to buy a new truck for $1400 a month payment, i am happy with my old great shape Sierra.
I'm sorry you have to go through this crap. It seems like the new norm. It's everywhere now. We live in an entirely different world now. Comon sense, what is that?
This is hardly a brand issue. If you look at hard statistics, the Big 3 are all floating in the same boat. Since we make very little of anything in the USA, at best vehicles are assembled in plants here from parts made at the low buck corners of the world. Moreover, there's a real lack of technical talent across all technical industries and we are all stuck making do, and customer service is dwindling because we have turned everything into commodity and want the lower price and fastest delivery. There's a simple universal concept wherein everything can be evaluated by a triangle with time, cost and quality each being a side of the triangle. Only two connect at a point leaving the third opposite and unattainable. Choose the two you want and be ok with the impact on the third.
You ended up with air entering your cooling system. This happens from a failure of your EGR COOLER. Simple heat exchanger. Can one be manufactured with a defect? Absolutely. Do you know all diesel engines, does not matter brand or origin, all have the highest content of residual casting sand when assembled? Know it is one of the largest reasons heater cores, water pumps, radiators, and you guessed it, EGR coolers that do not work properly or fail on diesel trucks with low mileage. However, one of the biggest reasons EGR coolers fail is due to high stress when not seasoned through heat cycling. You took a brand new truck, ignoring the recommendations of the owner's manual, which are not based on voodoo, BS, CYA, or however someone chooses to dismiss, but upon sound engineering and understanding of the properties of different metals and materials, and ran it at peak demand for a sustained period. Given the heat generated as a result with the turbo working hard, I'd say chances are you cracked the EGR cooler with your choice of how to run the truck.
A business owner, especially one based in transport, should understand care of the trucks is directly related to bottom line, and also should have redundancy or a plan for when a truck goes out of service because one cannot predict a sudden failure, accident, etc. If you visit ANY MDT or HDT repair facility right now, you will find them all with many trucks sitting and waiting on parts. I'm not talking a handful, but a dozen at least to more! There are owner-operators who have been out of work more than a year because parts cannot be sourced in these times...
Your frustration is real, but your no special case and seemingly better off than the owner-operator who has only one truck. So, I'm sorry, your video comes across as a whining rant of the entitled, who are actually responsible for causing this modern day world, and now don't like it.
By the first week of no truck. I’d be demanding another truck swap out of similar at no cost
On top of what everyone has to say. I just want to say that I'm sorry you have to go through this.
Man i just bought my 1st 2018 gen 4.
I absolutely hate the 2 local Rams dealers in WV.
Worst mistake was to tell them I'm a new diesel owner.
They tried screwing with me on "emissions service"
They wanted to charge me $1500 on the 67,500miles mark.
They literally just done the emissions service 2700miles prior to the light.
I can't nor will I ever deal with them.
Oh my gosh yes, anybody that you seem to get in customer service is completely clueless, they are not empowered to do anything, they read the same boilerplate crap off to you every frigging time it’s beyond sad beyond beyond beyond sad I feel your pain
Dealer service is a joke. I have no faith in their capabilities whatsoever. They're nothing more than parts changers, and 99% of them lousy at doing that.
I’m sorry that happened to you! How does someone go about getting signed up for storm cleanup?
I have been in the tree care business for about 20 years, so when I go to a disaster area, I'm either being asked by someone to come, or we just go and start helping people and making friends and then more people ask us to work for them. It's not so much of a "sign up" thing as it is just go get it kind of thing.
@@treeguygrant gotcha, makes sense.
@@treeguygrant not sure if you are still dealing with this? If Venice/Douglas dealer will let you transfer truck to Ferkins in Bradenton you will be in much better hands!!! Venice/Douglas is a great dealer if you are buying a vehicle! But service? they are the bottom of the barrel! I believe they only have 1 diesel tech? My buddy has tried 5 times to get oil changed on 22 ram 2500… make’s appointments, drops truck off for a day, when he picks up truck nothing has been done for one reason or another….. ferkins has commercial/fleet department and I believe 5-7 diesel techs on hand… never been there but have heard ok feedback form friends and family… good luck
Thanks Jim. I am back in Texas with the truck now. No issues lately.
Navigation sucks, when looking for fuel on the navigation screen only pops up for gasoline prices. Seats are hard. I have a 22 ram 5500, with horrible fuel economy, no power, it needs a fully deleted x15 with a Eaton fuller 18speed transmission.
My dad has a 21 chassis cab 3500 dually with the aisin trans, and the 6.4 hemi. It has a tow capacity of 18000 lbs if you don’t tow extremely heavy gas is the way to go these days
INCREDIBLE...IM SORRY YOUVE HAD SUCH A BAD EXPERIENCE..ONCE THEY SELL THEM AND GET THEIR SALE, THEY JUST DONT GIVE A SHIT.
Once your EGR goes there is a wait line to be honest (parts shortage). I had a buddy of mine waited almost 3 months and Mopar did his monthly payments. Check if rental is covered by manufacturer warranty don't remember to be honest, when my truck died they offered me 2500 and it did the job but my truck was up and running in less than 2 weeks. EGR can fail at any given time without a warning i know someone have those 2021 models with bad EGR and his truck runs 300k miles now while others keep on failing. Could be manufacturing error Mopar just puts parts together they don't manufacture it the parts. Not blaming Mopar or favorite them just saying from experience